Abstract: A method for delivering an announcement in a telecommunications system comprising: receiving a message including an identity of a calling party; retrieving a customer profile associated with the calling party, wherein the customer profile includes information derived from a financial account associated with the calling party; receiving from the calling party a dialed number associated with a called party; selecting an announcement from a plurality of announcements based on the customer profile; and delivering the announcement to the calling party.

Abstract: An enterprise system includes multiple disparate information systems, such as voice and data systems. An integration server provides for the interaction of information between these systems through the use of enterprise messages and processing rules. Enterprise messages allow for the association of information from disparate information systems, while the processing rules allow for automated interaction between users and information in the disparate information systems.

Abstract: A system for storing subscriber information in a centralized location includes a processor, memory coupled to the processor, and a data storage device coupled to the processor. The data storage device includes a subscriber profile portion for storing personal information about a subscriber. The subscriber profile portion includes a subscriber identification portion for storing an identification string. The subscriber profile portion is associated with an account type portion for storing account information, a portal portion for storing portal information, and an account status portion for storing account status information. The data storage device further includes a subscription portion for storing subscription information. The subscription portion is associated with a device portion for storing device information, a services portion for storing services information, and a mobile subscription portion for storing mobile subscription information.

Abstract: An e-mail management apparatus is provided, which enables a customer to select an active e-mail account freely and to read e-mails stored in the mailbox corresponding to the inactive e-mail account. E-mail management apparatus receives an e-mail transmitted from a node in the Internet, stores the received e-mail in a storage location corresponding to a terminal identifier, the terminal identifier corresponding to an e-mail account, and the e-mail account corresponding to the destination e-mail address of the e-mail forwards the received e-mail to the communication terminal designated by the terminal identifier corresponding to the e-mail account, when the e-mail account corresponding to the destination e-mail address of the e-mail is active.

Abstract: Disclosed is a communication server that includes a message transfer unit that transfers messages sent between a first user communicating under a first communication system and a second user communicating under a second communication system. For example, the communication systems could each comprise a plurality of mobile wireless transceivers and a plurality of land-based transceivers that are used by emergency-response organizations. These communication systems may be incapable of communicating directly with each other. The communication server also includes a translator connected to the message transfer unit. The translator translates messages sent from the first communication system into a format compatible with the second communication system and vice versa. The communication server also has a voice-over-Internet-protocol (VoIP) unit connected to the message transfer unit, so that messages are transmitted through the communication server in a VoIP format.

Abstract: A telecommunication and advertising business model and method of utilizing same that permits users to make telephone calls for a predetermined amount of time according to the destination of the call. The telecommunication and advertising business model is controlled by an on-line database system and comprises customers, and companies that pay for advertising through a system.

Abstract: Responsive to an incoming telephone call, a session server consults pre-stored caller preferences to generate a source file of caller-specific audio content, then conducts an interactive playback session audibly presenting the content to the caller. Each call's source file may include an internally stored history record documenting events that occur during playback, such as caller utterances, identity of audio content presented, voice prompts presented to the caller, errors, and time stamps of various playback events. In response to certain caller utterances or completion of the source file's presentation, the session server may reference the history record for guidance in creating an appropriate follow-up source file containing appropriate supplementary audio content. Use may also be made of history records for purposes such as increasing the functionality of interactive user playback, providing billing records, aiding debugging, and preserving data that is useful for marketing purposes.

Abstract: Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS transmits a release message with respect to the subscriber's communication to the VMS, which communication then is terminated to an intelligent network element (INE). The INE originates a call to the party to whom the subscriber desires to reply. The subscriber's communication and the INE's call are bridged to form the reply call from the subscriber to the party. The VMS is not included in the call path. After the reply call is concluded, the bridge is dismantled, the IP is released, and the subscriber's communication is returned to interaction with the VMS without the subscriber having to make a separate call into the VMS.

Abstract: Techniques for providing presence services to black phones are described herein. According to one embodiment, a call is received from a caller party to a called party, where the call is originated from a POTS device that is not capable of handling IMS protocols. In response to the call, a presence service provider is used to retrieve presence information about the called party using the IMS protocols, where the presence information indicates a current presence state of the called party. Then the current presence state of the called party is announced to the caller party by playing a prerecorded voice message representing the current presence state of the called party. Other methods and apparatuses are also described.

Abstract: A method for implementing downloading the media resources by terminal is applied in the mobile communication network, which comprises: the calling terminal calls the called user subscribing the ring-back tone service through the Mobile Switching Center MSC of the calling side, according to the ring-back tone registering information of the called terminal obtained by the MSC of the calling side, the calling terminal establishes a bi-link connection with the ring-back tone platform through the MSC of the calling side; after receiving the download command from the calling terminal through the bi-link connection, the ring-back tone platform sends the media resources corresponded to the ring-back tone to the calling terminal. At the same time, a system for implementing downloading the media resources by terminal and a ring-back tone platform are also disclosed.

Abstract: An electronic record is stored of an agreement between first and second parties for provision of voice mailboxes. An electronic voice mailbox configuration message for configuration of a voice mailbox for a third party is then received. The voice mailbox is automatically configured responsive to the received voice mailbox configuration message based on the stored electronic record of the agreement. For example, the voice mailbox may be configured to control access to the voice mailbox by the third party and/or configure a voice mailbox feature, such as a mailbox type, a pager notification feature, an operator zero out feature, a child mailbox feature, or a line sharing feature. The voice mailbox configuration message may be a Simple Object Access Protocol (SOAP) message that is received over a data communications network.

Abstract: A system, method and corresponding software application installed on communication devices of the system for communicating a media-based call alert from a calling-party device to a called-party device prior to establishing the voice call therebetween. The media-based call alert is played on the called-party device prior to (or concurrent with) the establishment of the voice call. Preferably, the communication of the media-based call alert is realized as part of a service that is available to subscribers of the service.

Abstract: Exemplary embodiments relate to a method, system, and storage medium for providing comprehensive facsimile information within a voicemail system. The method includes receiving and storing a facsimile at a voicemail system. The method also includes interpreting elements of a facsimile using an optical character recognition device. Upon receiving a request by a voicemail recipient to access a voice mailbox, the method includes converting interpreted elements of the facsimile into audible speech via a text-to-speech engine, formatting the converted elements resulting in a voicemail facsimile notification, and presenting the voicemail facsimile notification to a communications device associated with the voicemail recipient.

Abstract: An IP PBX system that serves enterprise telephones via a landline IP network connection is be expanded to serve cellular wireless communication devices (WCD) via a cellular wireless carrier's radio access network (RAN). Calls to and from the cellular WCD are connected through the cellular carrier's RAN and the IP PBX system, so that the IP PBX system can control and manage the calls just as the IP PBX would control and manage calls involving other extensions on the IP PBX. A cellular WCD thereby becomes an IP PBX client station, i.e., an extension on the IP PBX system. As such, the cellular WCD can seamlessly benefit from many of the same IP PBX features that other more conventional IP PBX client stations (e.g., desk phones) enjoy.

Abstract: A method for forwarding incoming cellular communications to an aircraft is provided. A request is received to divert incoming calls for a cellular telephone number to a communication system on board an aircraft. The request includes at least a temporary identification code representing a cellular telephone aboard the aircraft. A diversion instruction is associated with the cellular telephone number. The diversion instruction represents an instruction to forward an incoming call for the cellular telephone number to the communications system aboard the aircraft. A state of a cellular telephone associated with the cellular telephone number is considered as busy, regardless of an actual state of the cellular telephone. An incoming telephone call to the cellular telephone number is forwarded, consistent with said considering and in accordance with the diversion instruction, to the communications system on board the aircraft.

Abstract: A method for delivering person to person services to a telephone subscriber. An embodiment of the present invention may be implemented on an Advanced Intelligent Network (AIN). A telephone number of a buddy of the subscriber is associated with a buddy rule on a buddy list. The buddy list is accessible by a service control point. When a call intended the subscriber is received by a service switching point from a calling party, a query is launched by the service switching point to the service control point. The query comprises the calling number of the calling party and the called number of the subscriber. Using the called number, the service control point retrieves and reviews the buddy list. If the calling number matches the telephone number on the buddy list, the service control point instructs the service switching point to terminate the call using the buddy rule.

Abstract: A system and method for providing a reloadable prepaid card account maintained by a foreign financial institution is provided. The foreign financial institution is provided with a domestic payment network authorization code, such as the bank identification number approved by the American Banking Association. The BIN along with a prepaid account number is loaded onto a prepaid card corresponding to the prepaid account. A prepaid cardholder may present the prepaid card to a merchant system for completion of a transaction request. The merchant system may be accessed domestically and may recognize the BIN as belonging to the foreign financial institution authorized to transact business on the merchant's domestic payment network. The merchant may seek satisfaction of the transaction request by submitting the transaction request to an acquirer which may forward the transaction request to the foreign financial institution for processing.

Abstract: System and method for putting control of incoming telephone calls in the hands of subscribers with the aid of computer software and the Internet. In effect, a very efficient multiplexer is provided that does not require a change in the behavior of the called party or the calling party. This system permits the called party to hear a spoken message by the calling party in real time, and the content of the spoken message permits the called party to decide how to handle the call. The system adaptively learns and captures the rules of the called party for handling calls, and learns which callers the called party always wishes to talk to. The system uses special control software on the called party's computer which is connected to the Internet. The system employs a central server in which all of the required intelligence is resident. Audio signals are exchanged via non-data channels provided by the telephone companies and by the Internet.

Abstract: A proxy service provides telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.

Abstract: A security system includes at least one audio sensor located at a premises that receives audio signals and converts the audio signals to digitized audio signals. A server is located remote from the plurality of premises and receives the digitized audio signals from each of the premises. A plurality of clients are in communication with the server, which is operative for selecting the client for receiving digitized audio signals for a selected premises. The client is operative for converting the digitized audio signals from the selected premises into audio for an operator that is monitoring the premises.

Abstract: A system and method for complete message delivery to a multi-mode communication device is presented. The communication device is adaptable to communicate with one or more carrier networks and one or more data networks. When a new message is received for the communication device, a message notification is sent to the device via a first network. The communication device parses the message notification and retrieves the complete message via a second network. Alternatively, the message notification may be delivered and the complete message may be retrieved via the same network.

Abstract: Included are embodiments for recording data from a communication. A least one embodiment includes a system for recording data from a communication that includes a controller component and a gateway component passively coupled to a switching component. In at least one embodiment the gateway component configured to receive at least a portion of the control data, the gateway component further configured to receive media data associated with the with the communication.

Abstract: The present invention provides an option to record messages that can be geared to specific audiences, using PIN-restricted access as needed. The present invention provides a method and apparatus way for subscribers to record a number (more than one) of personalized messages or greetings geared towards specific callers or audiences in a plurality of bulletin boards associated with a single telephone number. The personalized greetings comprise public messages, private messages, public comments and private comments. The method and apparatus of the present invention also ensures customer privacy and increases the level of security by providing an option to PIN-protect the content and access to the content for each of the public and private recorded messages and comments.

Abstract: A system for providing voice mail backup on a secondary server including two or more distributed voice mail servers. Each distributed voice mail server includes a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a voice mail control module, a call status module, a call transfer module, a voice mail migration module, a storage module, an audio encoding/decoding module, a configuration module, an extension library module, and a telephony application programming interface (TAPI) interface module. Each server is capable of storing a voice message for an extension serviced by a remote server if the remote server is unavailable.

Abstract: PBX-integrated unified messaging capabilities are provided via a switched backbone (such as the Internet) without having to install or deploy on-premise unified messaging equipment. A Corporate Communication Platform (“CCP”) typically located within a corporate subscriber's premises is integrated with the corporate subscriber's private branch exchange (“PBX”) system and coupled to a switched backbone, such as the network commonly referred to as the Internet. The CCP comprises a local mailbox database that temporarily stores voice messages and/or facsimile transmissions for and transmits messages to individual subscribers associated with the corporate subscriber. A CCP forms part of a wide-area unified messaging system, and connects to this wide-area unified messaging system via the switched backbone. The wide-area unified messaging system also comprises one or more System Communication Platforms (“SCP”).

Abstract: Methods and systems consistent with the present invention provide a unified messaging system. The unified messaging system comprises a unified messaging system server and clients, such as personal computers, telephones, facsimile machines, and two-way paging machines connected via both land based and wireless connections. This system enables a user to access and retrieve a variety of messages, including voice mail messages, facsimiles, and electronic mail messages via a unified user interface that clearly distinguishes each message type using message identifiers, and segregates messages by type.

Abstract: An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.

Abstract: A method provides customized voice mail settings feature information to a telecommunications service subscriber. The method includes customizing a list of persistent settings features to include multiple persistent settings features that relate to telecommunications services subscribed to by the telecommunications service subscriber. The persistent settings features are maintained in a defined state through more than one subscriber session. The subscriber is sequentially prompted to select a persistent settings feature from the customized list by sequentially playing each of the persistent settings features to the subscriber.

Abstract: A method, article of manufacture, and apparatus for archiving auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication with keywords identified in the communication, storing the communication on a storage device, and associating the stored communication with data indicating at least one policy invoked by at least one of the identified keywords.

Abstract: There is disclosed a unified messaging system in which a voice mail domain object comprising a plurality of fields is provided. At least one of such fields is selected to be defined as an open field such that it is accessible to an administration application of the system. The open fields are preferably stored as a voice mail domain summary in the e-mail directory of the unified messaging system.

Abstract: An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.

Abstract: A user programming system using a web server for a PBX is provided. A user program is loaded in the web server via a LAN interface. When necessary, a client accesses the web server by a general web browser and updates the user program on line or off line.

Abstract: This invention makes it possible to deliver the voice portion of a Multimedia Messaging Service (MMS) message to a recipient without requiring the recipient wireless stations to be MMS-enabled. A sender creates an MMS message, and sends it to the wireless station of the intended recipient. If the recipient wireless station is not MMS-enabled, the message is conveyed to a message server, where its voice content is extracted and stored in the interactive voice recognition (IVR) system. If the intended recipient wireless station supports the Short Message Service (SMS) protocol, an SMS notification alerting the recipient to the arrival of a new message is transmitted. In the event that the recipient wireless station is neither MMS- nor SMS-enabled, the recipient can be alerted of the receipt of a MMS message by Voicemail, Email, Instant Message, Page, or another medium able to effect delivery. The notification includes instructions for accessing the voice portion of the MMS message from the IVR system.

Abstract: Presently disclosed are apparatus and methods for coordinating the delivery of messages and/or message notifications among multiple messaging media and message services so that the successful delivery of one copy of a message results in the deletion of other, redundant message copies still in transit to the recipient and the cancellation of any other message waiting notifications still pending. The system may be implemented with a network-connected device (such as but not limited to a server, switch, or router) containing or having connected to it a user interface, a coordination server, and a plurality of message services. Embodiments of the invention thus provide message delivery management that is more user-friendly, computationally- and resource-efficient and more adaptable to changing user preferences and user locations/addresses.

Abstract: A method is provide for using a communication device which comprises a plurality of ports adapted to receive a plurality of communication sessions. The method comprises the steps of identifying subscribers having at least a first common characteristic, retrieving real time updated information applicable to the identified subscribers and broadcasting to these subscribers a message based on the real time updated information retrieved via designated ports connected to the communication device, wherein the number of designated ports is less than the number of ports utilized by these subscribers.

Abstract: Method for maintaining a virtual presence of a first remote telephone user in a PBX system having a frame relay network connection between two endpoint routers while permitting the first remote user to make local calls includes first signaling a PBX to represent the remote telephone as being off hook; routing a telephone call placed at the remote telephone in accordance with a defined protocol; and when the routed telephone call is terminated, second signaling the PBX to restore the on-hook status of the remote telephone. Preferably, the first and second signaling are performed in-band, in accordance with an FRF.11 or VToA AAL2 voice over packet protocol. The telephone call-routing may be to a public switched telephone network (PSTN) local to the remote telephone or it may be to another remote telephone user at the same site within the PBX system as the first remote telephone user.

Abstract: A method for providing a messaging service in a telecommunication system (900) includes providing a calling party with an option to leave a voice message (1010). If the calling party accepts the option, determining screening criteria for the called communication station (1018). In response to the screening criteria, the call is selectively completed to a messaging service (172).

Abstract: The present Single Sign-On Service for Communication Network Messaging provides a wireless subscriber with the ability to login with a single service provider and then move seamlessly among the allowed messaging services to share personal address book and calendaring applications. The subscriber logs into the network from either the wireless station set interface or from the WEB user interface using a laptop or personal computer to access an AnyPath Web server. Once the subscriber has signed on to the AnyPath Web server, the subscriber's account information is accessed in a centralized profile for messaging services (Short Message Service (SMS), unified messaging, voice-mail messaging) using a single directory server and integrated address book and calendar services.

Abstract: A process integrated messaging system is provided. The system typically includes messaging interface logic, parsing logic, analyzing logic, and database interface logic. The messaging interface logic receives a first message via a messaging client from an originating party regarding a record. The parsing logic parses the first message into its component parts. The analyzing logic examines the component parts of the message and provides a decision signal in response to the contents of the component parts of the message. The database interface logic receives the decision signal, interfaces to a database, and instructs the database to update the record in accordance with the decision signal. The database controls a number of records, each of the records tracking a process and steps associated with the process. Other systems and methods are also provided.

Abstract: A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series of menu selections, each menu selection associated with a user defined action, receiving an incoming call from a caller for the particular telephone extension, transferring the incoming call to the particular telephone extension, outputting the series of menu selections to the caller, receiving a menu selection from the series of menu selections from the caller, and performing a user-defined action associated with the menu selection.

Abstract: There is provided a messaging system comprising at least one distributed front-end messaging system and a centralized data store associated with said at least one distributed front-end messaging system, in which system the centralized data store includes means for storing data associated with users of the at least one distributed front-end messaging system, the at least one distributed front-end messaging system further including a respective at least one cache means for storing at least a portion of the centralized data associated with users of said at least one distributed front-end messaging system such that at least one messaging function can be provided to users of said at least one distributed front-end messaging system in dependence on the data stored in said cache means. A centralized messaging system provides access to all stored data associated for all users associated with at least one distributed front-end messaging system.

Abstract: A voicemail system includes a voicemail bookmarking procedure that permits users to bookmark voicemail messages during message playback. Upon receiving a bookmark request from a user, the procedure generates a bookmark pointer defining a starting point for subsequent playback of the message. The bookmark pointer can be based, in part, on a timing offset entered by the user while making the bookmark request. The timing offset value defines a user-selected playback starting point that occurs before the message time at which the bookmark request was made. The value of the timing offset can be user selected.

Abstract: An approach for providing content transmission upon placement of a call on hold is disclosed. A data communications system includes a proxy server that is configured to receive a message from a first client indicating the hold condition of a Voice Over Internet Protocol (VOIP) call with a second client. The system also includes a content server (e.g., music server) that is configured to transmit the content stored therein to the second client in response to a request message from the server.

Abstract: A method for a telephone dialing apparatus to deliver a message to a customer premise is described. The method includes the steps of: initiating a telephone call by dialing a telephone number; enabling the apparatus to receive an off-hook signal; enabling the apparatus to detect a first tone if the off hook signal is received; enabling the apparatus to detect a second tone if the first tone is detected; terminating the call if the second tone is detected and transmitting the message to the customer premise if the second tone is not detected.

Abstract: A system and method for managing voicemails using metadata is presented. The metadata includes an audible introduction which a user records and associates the audible introduction to a voicemail. The user is also able to associate other types of metadata to a voicemail, such as a description data flag, a reminder flag, and a retention flag. Once the user associates the metadata with a voicemail, the user is able to retrieve the audible introduction and the voicemail in a sequential manner or through search criteria. The user is able to customize metadata based upon the user's requirements.

Abstract: A method for dynamically selecting a voice mail system to receive a call on behalf of a cellular wireless subscriber. A radio access network (RAN) receives a voice mail call request, and a policy server determines which of a plurality of voice mail systems should receive the call from the media gateway system. The policy server can make this determination based on user profile logic and/or by voice interaction with the caller. In one embodiment, the determination may be whether to set up the call to a voice mail system provided by the subscriber's wireless carrier or rather whether to set up the call to a voice mail system provided by an enterprise that serves the subscriber.

Abstract: A method and system for sending a voice message in a wireless communication network. A mobile station may encode an audio speech signal into a voice mail message and send the voice mail message through a wireless network to a voice mail server. An entity of the wireless network may first receive the message and determine if an intended recipient is another mobile station. If so, the entity may simply forward to voice mail message on to the voice mail server. If not, the entity may transcode the voice mail message into another format and then send the formatted voice mail message to the voice mail server, which stores the voice mail message for later delivery to the intended recipient.

Abstract: A method and system for outbound dialing of contacts and collecting call information in which one or more customers are allowed to submit records from the customers' mainframes for a plurality of contacts to be called for the customers via a dialing mode of a hosted software system for sending event-driven alert messages. Based on the records submitted by the customers, the dialing mode of the hosted software system initiates calls to the contacts, and when and if a right-party contact is reached for a particular customer, the call is delivered from the dialing mode to an agent at one of a plurality of call centers of the particular customer according to predefined agent selection rules for outbound call routing. In addition, data regarding the call to the contact is collected.

Abstract: Marketing of goods and services on telephone lines and during a period from the commencement of a telephone call to the receipt and acceptance of that call (quiescent period) when the recipient of the call actuates his or her telephone. This quiescent period of time, during which a ringing signal is normally generated, is used for presentation of advertising or promotional messages, primarily to a caller, although it can be delivered to the recipient of the call, or both. In addition, the system provides for the use of messages during the normal ringing cycle time to effectively replace the ringing signal. The particular advertising or promotional message can be selected for a certain area, such as an area covered by a telephone switchboard or a certain party or characteristics of that party. In this way each individual telephone switchboard is capable of presenting a message different from the next telephone switchboard.

Abstract: A telephone and voice mail (voice processing) system is implemented using only a single processing means for controlling operations of both the telephone system and the voice mail system. The single processing means communicates with a hard disk, which stores programs for running the various operations of the system, voice prompts and all voice mail messages. The single processing means is coupled to signal processing circuitry, which emulates analog electronics that would be used for filters, tone decoder, generators, etc. The single processing means and signal processing circuitry are coupled to central office lines and station lines by a digital cross-point matrix, which can connect any voice path to another voice path. The system integrates call processing and voice processing into one system controlled by one set of software and a single processing means.