Abstract: Systems and methods for providing user-selectable data when a user is on hold are provided. A communications system can automatically detect when a user is placed on hold. Additionally, a user can indicate when he/she has been placed on hold. After it has been determined that a user is placed on hold, the system can select adaptive information according to predetermined selection criteria and present that adaptive information to the user. A system can also generate contextual data which is related to the content of a current communication and use that contextual data (in addition to any predetermined selection criteria) to select adaptive information that is relevant to a user's communications. Contextual data can be generated before a user is placed on hold by analyzing a communications signal in order to identify keywords that are based on the content of that communication.

Abstract: A control method of a communication terminal having a telephone directory user interface and a communication system, the control method and system include storing a plurality of telephone numbers corresponding to a destination user as telephone directory data, requesting a notification of location information of the destination user to a server, receiving location information of the destination user from a server, and displaying a telephone number corresponding to a current location of the destination user.

Abstract: Methods and systems for obtaining the location of a caller during an emergency or other telephone call. Before or during a call, a phone system can obtain from one or more sources a subscriber access line identity associated with a subscriber location record that includes a subscriber access line identity attribute and a subscriber location attribute. A phone system can send a query that includes the subscriber access line identity to a subscriber location query system that returns a subscriber location record or a subscriber location to the phone system. The phone system can then display the caller location information to a phone system, an agent or operator so that emergency services can be quickly and accurately dispatched. Using similar procedure and a memory, phone systems can also determine if a subscriber phone has or is changing location. Methods for testing the emergency call capabilities of a subscriber access line.

Abstract: Methods and systems are presented for implementing wireless number portability in a wireless communications network, in which an originating switching component determines whether a called number is ported or not based on profile information from a home location register without querying a number portability database.

Abstract: The present invention allows incoming calls to be processed based on calendar information obtained from an electronic calendar of a called party. When an incoming call intended for the called party is received, a service node may retrieve the calendar information for the called party and process the call based on the calendar information. The call processing may result in forwarding the call or invoking an interactive voice response system (IVR) by forwarding the call to the IVR, and providing instructions based on the calendar information to the IVR. The IVR may then provide messages based on the calendar information to the caller as well as provide options to the caller, retrieve responses from the caller, and instruct the service node to process the call based on the responses. The IVR may also allow the caller to schedule an appointment on the electronic calendar of the called party.

Abstract: A system receives an emergency call, a local exchange carrier (LEC) charge number, and Calling Party Number (CPN) from a user device, and overrides the LEC charge number with the CPN for Automatic Number Identification (ANI) determination purposes. The system also determines the ANI of the user device based on the CPN, receives an address associated with the user device based on the ANI, and provides the emergency call and the address to a Public Safety Answering Point (PSAP).

Abstract: A packetized telecommunication network directs a call that is received at a gateway of the network to connect to a feature platform via the network, which performs a service related to the call, such as an authentication service. After the service is performed, the call is redirected to another location in the network to provide a connection between the gateway and the other location, which connection is independent of the feature platform.

Abstract: The present disclosure describes a system, method, and computer readable medium for providing information to a receiving party in a communications network. The method includes receiving a message from a sending party and performing a lookup of information relating to the sending party in a database via an Internet Protocol connection. The lookup is based on an identifier of at least one of the sending party and the receiving party. Subsequently, the information is provided to the receiving party based on the availability of the information in the database.

Abstract: The present disclosure describes a system, method, and computer-readable medium for providing audio announcement of communications to a called party in a communication network. The method includes receiving communication from a calling party and performing a lookup of information relating to the calling party in a database via an Internet Protocol connection based on an identifier of at least one of the calling party and the called party. The information comprises one or more audio files. The method then provides the audio announcement to a called party based on the audio files.

Abstract: Preferably for use in a directory enquires system, a method and system are provided for processing user records to determine common entries between them. When two user records are determined to store common information then link data is generated and stored in each user record indicating a link between the two records. This link information is then used in subsequent searching of the user records to determine the most likely result from a list of possible results obtained from a search of the user records. In a directory enquiries system the user records contain user ID and telephone number details as well as address book data of each user's friends, family, or other acquaintances. The address book data is used to determine whether a link between user records should be formed.

Abstract: A call processing system comprises an interface and a processing system. The interface is configured to receive call signaling for a call from a call system and receive user information during the call from a user using the call system wherein the call signaling includes an identifier for the call system. The processing system is configured to generate a key for the call, modify the identifier to generate a modified identifier indicating the key, transfer the key and the user information to a database system, and transfer new call signaling for the call to a destination wherein the new call signaling indicates the modified identifier.

Abstract: A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers.

Abstract: A method, system and computer-usable medium for optimizing retrieval of customer data needed to handle a call are presented. The method includes the steps of receiving a call at a data center; initiating a query for a business data related to the call; creating a key that identifies the business data related to the call; pre-fetching the business data using the key with a lookup table; caching the pre-fetched business data; attaching the key to the call; routing the call with the attached key to a desktop agent; receiving a request from the desktop agent for the pre-fetched business data; retrieving the cached pre-fetched business data; and transmitting the cached pre-fetched business data to the desktop agent.

Abstract: Systems and methods provide for embedding white noise signals representing DTMF digits into a voice data stream.

Abstract: A communication system includes a data base storing voice applications corresponding to programs executable by user equipment and user profiles. The voice applications are arranged to provide assistance in relation to the programs. A communication handler causes execution of a voice application from the data base responsive to user identification data.

Abstract: A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method includes connecting the call to an automatic call distributor through a second connection and determining that the call is queued. The method includes terminating the first connection with the caller and receiving an indicator to reestablish a connection with the caller. The method also includes reestablishing a connection with the caller.

Abstract: The invention relates to a method for the provision of operator-specific performance features of different mobile radio network operators for a mobile radio customer, whereby the mobile radio customer has a smart card, on which a user relationship for the mobile radio customer with a mobile radio network operator is stored. The method is characterized in that at least two user relationships are defined on the smart card of the mobile radio customer with differing mobile radio call numbers and with independent performance features and a mobile radio network operator is assigned to each user relationship.

Abstract: A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

Abstract: According to a disclosed embodiment, an incoming call from a first telephone number is received (310). A variable indicating the number of calls received from the first telephone number is incremented (312). The variable is compared to a threshold variable (316). Subsequently, the user is prompted to save the first telephone number in an address book (319) when the variable indicating the number of times an incoming call is received from the first telephone number is equal to, or greater than, the threshold variable. The first telephone number is then stored in the address book. Moreover, an apparatus can be assembled (200) to provide cellular telephone users with, for example, instructions and information via a speaker (228) and an LCD display (238). The apparatus is configured to provide instructions and information to the cellular telephone user at appropriate times, thereby increasing the cellular telephone's usefulness.

Abstract: Techniques for storing data used in making announcements in telephone communications are disclosed. In an embodiment, an announcement depends on classes of services associated with telephone subscribers. The classes of services represent call types or call features such as call-forwarding unconditional, call-forwarding busy, call-forwarding no answer, etc. A first database associates subscribed phone numbers with a class of service. A second database defines the class of services such as the call types, the telephone digit pattern in the subscribed telephone numbers, the condition for an announcement, etc. A third database defines a default class of service for use in case a phone number is not associated with a class of service in the first database.

Abstract: A system and method for receiving information regarding a telephony platform and for retrieving the object of the services provided by the telephony platform corresponding to the information received. Customer premises equipment is connected to the general switched telephone network and to a supplemental service network via a central office switch. A telephony platform is connected to the general switched telephone network for providing accessory services such as voice mail, electronic mail and facsimile services. An event identifier is generated to identify a calling event. The event identifier may be attached to a message having caller identifier information. The event identifier is used if the caller is transferred to voice mail. If a voice mail message is left, an information indicator is attached to another caller identifier message that is maintained for display on the customer premises equipment to allow the user to determine which callers left messages.

Abstract: In a mobile telecommunications system (100) capable of transmitting message data a sending device (102) and a receiving device (106) may have different message data handling capabilities. By informing the sending device of the message data handling capabilities of the receiving device, the user of the sending device can select the message data to be transmitted to the receiving device on the basis of these capabilities. In this way it is avoided that a device receives message data it cannot handle or that the network (104) has to transcode the message data.

Abstract: A method, system, and article of manufacture for restoring a telephone connection between a first communication device and at least one other communication device. In some embodiments, the method includes establishing a first telephone call between a first communication device associated with a telecommunication system and at least one other communication device, initiating a call to the telecommunication system from the first communication device using a predetermined number, and automatically initiating, in response to the call to the predetermined number, a reconnect call by the telecommunication system to establish a second call between the first communication device and the at least one other communication device. In some embodiments, the first call and the second call may be between a first communication device and at least two other communication devices.

Abstract: Actual caller identification is provided. Biometric information is collected from a calling party. For example, retinal scan or facial recognition information is collected from a calling party. An element of a communications network receives the biometric information and uses the biometric information to determine the identity of the calling party. For instance, the biometric information is used to generate an index or key into an identity database. The index or key is used to retrieve identity information associated with a record including matching biometric information. The identity information is transmitted, for example, to user equipment of a called party.

Abstract: A method and apparatus for verifying call waiting information in a communication system is particularly well suited for correcting mispronunciation of caller identification information provided for a call waiting call. A current pronunciation of the call waiting information is provided to the calling party who is prompted to change the current pronunciation. The system receives a new pronunciation of the call waiting information and stores information about the new pronunciation for subsequent retrieval.

Abstract: A communication device for transmitting/acquiring a phone number via a link network and method thereof are provided. In an embodiment, two communication devices are linked together via a link network to directly transfer a phone number stored in a communication device to the other via the link network. Further, the communication device receiving the phone number, can make a comparison according to a decision table to determine whether it is a diallable phone number, thereby providing a dial function or an edit confirm option for the received the phone number. In this case, the decision table has multiple identification numbers and their corresponding number counts.

Abstract: Some embodiments provide a method of determining whether a lottery player or the player's computer is within a particular location. The player's computer is connected to a computer network. The method transmits, through the computer network, a pass code and a telephone number to the lottery player's computer. The method requests the lottery player or the player's computer to call the number and provide the pass code within a pre-determined amount of time. The method determines whether the pass code is provided within a predetermined amount of time after the transmission of the pass code from a telephone specified to be within the particular location. The method verifies whether the lottery player or player's computer is within the particular location, based on the determination.

Abstract: Power quality detection, monitoring, reporting, recording and communication in a revenue accuracy electrical power meter is disclosed. Transient events are detected by monitoring the wave shape of the electrical power and comparing deviations to a known threshold. Sags and Swells are detected by computing root mean square value over a rolling window and comparing the computed value with a known threshold. Harmonic frequencies and symmetrical components are quantified by a known algorithm and compared with a known threshold. Incoming waveforms are stored to memory. All recorded and computed data is moved to non-volatile storage via direct memory access transfer in the event that a power quality event jeopardizes the operating power of the meter. Further, the meter provides a power supply utilizing high and low capacitive storage banks to supply sufficient energy to survive short duration power quality events which jeopardize the meter's operating power.

Abstract: A text centre takes in telephonic text message calls. The text centre determines the target address(es) of the calls, and the identity of the target address(es) in each case is recorded in the text centre against a telephone call centre or call centres. The text messages are then sent to the call centre or call centres corresponding to the target address(es). For each call centre the text message calls received there are processed such that a future return call time is assigned to each of the text message calls. For each text message call the call centre concerned automatically forwards a return text message to the telephone concerned, the return text message contains details of when a return telephonic voice call will be made from the call centre to the holder of the telephone. The return voice calls are then made.

Abstract: Very flexible call management is achieved by a method for handling a call setup request (7-10, 7-22, . . . ) from A party (A1 . . . A9) to a B party (511). A reachability server (RS) receives (7-0) the B party's multiple simultaneous caller groups, profiles, redirection settings and associations thereof. Each time the B party's reachability changes, he indicates his current profile (7-20, 7-40, 7-50). Based on the call setup request, the server (RS) determines the A party's identity. Based on the A identity, one of the multiple simultaneous caller groups is determined. Then one of the multiple associations that corresponds to the determined caller group and the current B party is determined. Finally, the call setup request is processed according to the redirection setting of the determined association. The redirection settings may indicate a changed call mode, such as chatting, in case the B party is unable to take a voice call.

Abstract: A system and method deliver audible caller identification information when standard Caller ID information can not be provided. A calling party is prompted by an announcement to provide the audible caller identification information. The announcement may be tailored by changing the language of the announcement, for example, to conform to the majority of calls received by the called party. A special designator may be stored in association with account information when the service is ordered. The designator is read before the announcement is played to the calling party. The audible caller identification information is recorded and played to the called party in a message. The message may be tailored by changing the language or format of the announcement.

Abstract: A method and network provide mobile information for emergency calls based on mobile position during a call in progress. As soon as an Emergency Services Call is invoked, the Mobile Station position information is gathered using a Serving Entity. The position is then sent to an Anchor Entity [typically an Anchor Mobile Switching Center (AMSC) and Anchor Mobile Position Center (AMPC)] in communication with the Emergency Services Network Entity (ESNE). After receiving the position information, the Anchor Entity makes the call setup to the ESNE, and the AMSC updates the AMPC. In one alternative embodiment, the Position Determining Entity determines the troubled and non-troubled locations and sends them to the ESNE. In a second alternative embodiment, only the troubled party location is sent to the ESNE as a result of the non-troubled party triggering a special key code during the request for the ESNE.

Abstract: A method and system for automating the disambiguation of search results includes one or more database including a plurality of records, a search engine, and a disambiguation engine. The search engine allows for the searching of one or more of the databases for one or more search terms provided by a caller. The disambiguation engine differentiates between one or more returned records located by the search engine where the returned records satisfy the search terms. Furthermore, the disambiguation engine disambiguates the returned records based on the number of the returned records. The disambiguation engine disambiguates the returned records by providing a direct choice if the number of returned records is below a low threshold, providing a pick list if the number of returned records is between the low threshold and a high threshold, and requesting additional information if the number of returned records is above the high threshold.

Abstract: Techniques for storing data used in making announcements in telephone communications are disclosed. In an embodiment, an announcement depends on classes of services associated with telephone subscribers. The classes of services represent call types or call features such as call-forwarding unconditional, call-forwarding busy, call-forwarding no answer, etc. A first database associates subscribed phone numbers with a class of service. A second database defines the class of services such as the call types, the telephone digit pattern in the subscribed telephone numbers, the condition for an announcement, etc. A third database defines a default class of service for use in case a phone number is not associated with a class of service in the first database.

Abstract: A system and method for providing multi-mode communication options on a data processing device. A method according to one embodiment of the invention includes: receiving an incoming electronic message having an identifiable sender address; querying data storage to determine if the sender address is a known sender address; if the sender address is a known sender address, then automatically retrieving alternate contact information associated with the sender address; and automatically generating an interface containing the alternate contact information, the interface accessible by the user of the data processing device.

Abstract: A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second calling party is recorded and played back to the called party after the first call is over. The called party is not interrupted during the duration of the first call.

Abstract: A method and apparatus for accessing an one of a plurality of highly localized weather broadcasts based on the reception by a weather forecast service of call related information (e.g., Caller ID information) relating to an incoming call. A server associated with the weather service includes separate weather forecasts each based on call related information, e.g., an area code and/or exchange number. The highly localized weather forecast may be downloaded in analog or digital form, and may be played as received by a caller or stored for later playback. An off-line automatic dialer and record control module establishes a telephone call to a weather server at a predetermined time, e.g., just before sunrise, and automatically activates the downloading and storage of the weather forecast without further instruction required by the user.

Abstract: A method is described for providing wired line telephone and mobile telephone cross-usage comprising the steps of de-activating call forwarding of incoming mobile telephone calls to a subscriber's home wired line telephone and for activating call forwarding of incoming wired line telephone calls to the subscriber's mobile telephone upon removal of the mobile telephone from a customer premises equipment (CPE) cradle. The method further provides for activating call forwarding of incoming mobile telephone calls to the subscriber's home wired line telephone and for de-activating call forwarding of incoming wired line telephone calls to the subscriber's mobile telephone upon placement of the mobile telephone into said CPE cradle.

Abstract: A method and apparatus for supporting on-demand connectivity for network applications is disclosed. Specifically, the present invention discloses a method and apparatus for remotely triggering a connection from a first device to a network. Additionally, a method and apparatus for coordinating application connections is also disclosed. The method comprises the steps of establishing application connections on-demand and managing the application connections.

Abstract: A method of screening incoming telephone calls and programming screening options and apparatus that allows incoming calls to be screened according to various criteria programmed by a subscriber.

Abstract: A system and method of providing interactive data exchange between a plurality of outside parties utilizing a plurality of telephone apparatus, a voice response unit, at least one operator terminal, and at least one database regardless of the configuration of the voice response unit to a voice path switch. The system includes a voice response unit interface, for receiving and storing data acquired by the voice response unit. The data includes an automatic number identifier for each call. When calls are to be transferred to an operator terminal, the call is inserted into a queue that is monitored by a data controller. The data controller identifies each call by its ANI and searches the voice response unit interface to retrieve data stored therein, which is associated with the call. The data is then provided to an operator terminal for an operator assigned to handle the call.

Abstract: An electronic terminal having an emergency message function which can be easily used little inducing erroneous operation or operation out of fun. The electronic terminal comprises a predetermined breakable portion that can be intentionally broken by a user, break detector means for detecting the breakage of the breakable portion, first storage means storing predetermined data related to a place to be accessed, second storage means storing predetermined emergency data, radio communication means for connection to a network in a wireless manner, and emergency message means in which the break detector means detects the breakage when the breakable portion is intentionally broken by the user, the data related to a place to be accessed is read out from the first storage means, the emergency data is read out from the second storage means, and the emergency data is transmitted by the radio communication means to the place to be accessed.

Abstract: A system for handling messages may be adapted to handle both electronic mail and telephonic messages in substantially the same fashion. For example, telephonic messages may be converted to a textual format including both the identity of the source of the call and the substance of the call. The telephonic message may then be displayed using a graphical user interface that indicates whether the message is from a telephone source or an electronic mail source and provides information about the substance of the message in either case. Moreover, the system may handle calls differently based on the originator of the call.

Abstract: A system and method for receiving information regarding a telephony platform and for retrieving the object of the services provided by the telephony platform corresponding to the information received. Customer premises equipment is connected to the general switched telephone network and to a supplemental service network via a central office switch. A telephony platform is connected to the general switched telephone network for providing accessory services such as voice mail, electronic mail and facsimile services. An event identifier is generated to identify a calling event. The event identifier may be attached to a message having caller identifier information. The event identifier is used if the caller is transferred to voice mail. If a voice mail message is left, an in formation indicator is attached to another caller identifier message that is maintained for display on the customer premises equipment to allow the user to determine which callers left messages.

Abstract: A method (20) and system (50) is provided that permits a telephone caller to leave a message for a called party that does not have a conventional answering service, such as voice mail, an answering machine, a third-party operator-assisted answering service, or the like. A configurable blocking mechanism is also provided, permitting parties to prevent the message delivery service from being offered to callers attempting to reach them. The method (20) and system (50) can be implemented using an advanced intelligent network (AIN). In an AIN environment, the blocking mechanism can include a switch control point (SCP) (58) configured to access a termination blocking list (60). The termination blocking list (60) can be an SCP database file containing entries representing called parties who have blocked the message delivery service.

Abstract: In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by a caller and prior to identification of the caller, receives voice-based information for the caller including a digital representation of a telephone number spoken by the caller in the current call, the received information including voice-based identification information and voice-based verification information for the caller. The processing system automatically compares the received identification information and the received verification information for the caller with the stored identification and verification data for known persons, respectively, to uniquely identify and verify the identity of the caller as a particular known person. The processing system authenticates the caller for access to the one or more secured resources in response.

Abstract: A system (10) and method (40) for providing audible caller information to telephone service subscribers is presented. The system (10) includes a pre-processor (28) that converts textual caller information from a first data format to a second data format suitable for text-to-speech synthesis (TTS). The pre-processor (28) can be incorporated in a service node/intelligent peripheral (SN/IP) (24) in an advanced intelligent network (AIN). In this configuration, the pre-processor (28) can be used to convert caller-ID with name database entries into a predetermined TTS format. The TTS formatted information can be provided to a TTS synthesized (30) included in the SN/IP (24). In conjunction with a switching service point (SSP) (20), the pre-processor (28) can provide a talking call-waiting feature to subscribers with significantly improved intelligibility.

Abstract: An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.

Abstract: A coupler includes an analog port for interfacing with a telephone answering system a network port that is adapted for connection to an insecure network. The security problem associated with eavesdropping over insecure network is overcome by encrypting the messages that exit through the coupler's network port. In one embodiment, the coupler and the telephone answering system are distinct hardware elements and the coupler is connected to the TAD. In another embodiment, a single processor and associated memory perform the functions of the coupler's controller and of the telephone answering system, thus forming a single device that has an analog port for connecting to the public switched telephone network, as well as a port for connection to the insecure network. In yet another embodiment, the coupler/TAD combination includes a control port to allow connection to the control port of an ISDN telephone.

Abstract: A system and method deliver audible caller identification information when standard Caller ID information can not be provided. A calling party is prompted by an announcement to provide the audible caller identification information. The announcement may be tailored by changing the language of the announcement, for example, to conform to the majority of calls received by the called party. A special designator may be stored in association with account information when the service is ordered. The designator is read before the announcement is played to the calling party. The audible caller identification information is recorded and played to the called party in a message. The message may be tailored by changing the language or format of the announcement.