Record Or Report Generation Patents (Class 379/9.04)
  • Patent number: 9053159
    Abstract: According to an embodiment, a non-conformance analysis system may include at least one information storage tool that stores previously generated non-conformance information; a data mining tool that retrieves specific attributes of the previously generated non-conformance information stored in the at least one information storage tool; an associative memory subsystem that is populated with information involving a plurality of entity types, with each entity type including at least one entity, to form an associative memory; and a user input device that enables a user to input a non-conformance query into the associative memory subsystem, that causes the associative memory subsystem to generate all of the entity types and entities that include information useful for investigating the non-conformance query.
    Type: Grant
    Filed: February 9, 2009
    Date of Patent: June 9, 2015
    Assignee: The Boeing Company
    Inventors: Leonard J. Quadracci, Brian Warn
  • Patent number: 9025732
    Abstract: A method, computer program product, and system for a quality-of-service history database is described. Quality-of-service information associated with a first participant in a first electronic call is determined. The quality-of-service information is stored in a quality-of-service history database. A likelihood of quality-of-service issues associated with a second electronic call is determined, wherein determining the likelihood of quality-of-service issues includes mining the quality-of-service history database.
    Type: Grant
    Filed: April 9, 2012
    Date of Patent: May 5, 2015
    Assignee: International Business Machines Corporation
    Inventors: Jonathan Dunne, James Patrick Galvin, Jr., Shailendra Maheshwari, Patrick Joseph O'Sullivan
  • Patent number: 8687502
    Abstract: A method and system for transmitting data corresponding to at least one endpoint device problem in a packet communications network is described. Specifically, an endpoint device detects at least one problem that pertains to the endpoint device. The endpoint device then generates data pertaining to the endpoint device problem. Lastly, the endpoint device then transmits the data detailing that endpoint device problem to the packet communications network.
    Type: Grant
    Filed: December 6, 2011
    Date of Patent: April 1, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Patent number: 8666026
    Abstract: Embodiments of the present disclosure generally pertain to systems and methods for providing notifications of hazardous ground conditions in telecommunication equipment. A system in accordance with an exemplary embodiment of the present disclosure comprises a control module positioned within a chassis at a network facility. The control module communicates with a plurality of access modules through a backplane of the chassis. At least one of the modules, such as the control module, comprises a voltage sensing element, control logic, and a user interface. The voltage sensing element is configured to measure a potential voltage difference between chassis ground and digital ground and determine whether such voltage difference is hazardous. The control logic is configured to monitor the voltage sensing element and provide an alarm via the user interface when the hazardous condition is present.
    Type: Grant
    Filed: December 7, 2010
    Date of Patent: March 4, 2014
    Assignee: ADTRAN, Inc.
    Inventor: Vernon R. Brethour
  • Patent number: 8625746
    Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.
    Type: Grant
    Filed: April 10, 2013
    Date of Patent: January 7, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Richard Stanze
  • Patent number: 8488592
    Abstract: A unified session detail records of a multi-hop session is provided. The multi-hop session may be established through multiple nodes in a VoIP network. Each node may generate session detail records for the legs of the multi-hop session that are connected to the node. The nodes on the path of the multi-hop call may send the record to a single node to consolidate the session detail records of the legs of the multi-hop call in the single node so that the single node can provide unified session detail records of the multi-hop session. By providing unified session detail records, the user does not need to track down the nodes that are on the path of the multi-hop call to obtain the session detail records of the multi-hop session.
    Type: Grant
    Filed: August 3, 2007
    Date of Patent: July 16, 2013
    Assignee: Aspect Software, Inc.
    Inventors: Justin W. Haddad, Pradeep Kumar, Richard J. Schmidt
  • Patent number: 8437246
    Abstract: A method and apparatus for alarming on all signaling protocol messages that fail in substantial numbers on any particular routes within an IP network are disclosed. For example, upon receiving these alarms, the network will attempt to identify, and to correct the error producing conditions to prevent further call signaling message failures.
    Type: Grant
    Filed: December 30, 2005
    Date of Patent: May 7, 2013
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Patent number: 8428225
    Abstract: Data indicative of a level of stability of a DSL link is received. Based on the received data, it is determined whether the data indicates a level of stability of the DSL link that is above or below a minimum threshold. If the level of stability of the DSL link is below the minimum threshold, die noise associated with the DSL link before the time of failure is compared with the noise associated with the DSL link after the time of failure. If the difference between the noise before and after the time of failure exceeds a threshold, then the difference in noise is characterized as a stationary noise associated with the DSL link. However, if the difference between the noise before and after the time of failure is below the threshold, a determination is made whether the failure is associated with a loss of power to the DSL link or a severe impulse noise event—the difference in noise is characterized accordingly.
    Type: Grant
    Filed: July 31, 2007
    Date of Patent: April 23, 2013
    Assignee: Adaptive Spectrum and Signal Alignment, Inc.
    Inventors: John M. Cioffi, Wonjong Rhee, George Ginis, Sumanth Jagannathan
  • Patent number: 8422638
    Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.
    Type: Grant
    Filed: July 31, 2012
    Date of Patent: April 16, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Richard Stanze
  • Patent number: 8401152
    Abstract: Diagnostic testing of a telephony line card device and corresponding line card is initiated using an initiation MIB. Responding to an instruction from a main processor that a query has determined that an initiation MID is Set, line card processor circuitry begins a predetermined series of diagnostic testing. Results for the diagnostic testing are stored in a register coupled to the line card processor circuitry. After testing completes, the main processor, which is coupled to the line card processor, retrieves the results information from the line card register, converts the information to one or more results MIB(s) and stores the results MIB(s) as an instance(s) to a memory coupled to the main processor. The result MIB instance(s) is/are made available to a local or remote device via port coupled to the line card device. A permissive MIB may be queried to determine whether diagnostic testing is permitted.
    Type: Grant
    Filed: April 3, 2007
    Date of Patent: March 19, 2013
    Assignee: ARRIS Group, Inc.
    Inventors: Richard A. Padula, Bill Mohr
  • Patent number: 8358742
    Abstract: A system and method that may include placing a first telephone call from a data network to a target phone number using a trusted carrier; recording the first telephone call in a reference audio data file; placing a second telephone call from the data network to the target phone number using a suspect carrier; recording the second telephone call in a test audio data file; and comparing the test audio data file to the reference audio data file.
    Type: Grant
    Filed: December 3, 2010
    Date of Patent: January 22, 2013
    Assignee: ITXC IP Holdings S.A.R.L.
    Inventors: Alan Tai, Brian Dowd
  • Patent number: 8300246
    Abstract: An image forming apparatus includes a storing section, an interface an abnormality-detecting section, and an information-outputting section. The storing section stores a first item of information on a print job that has been processed in accordance with data received in the image forming apparatus. The interface provides the first item of information stored in the storing section to an external apparatus. The abnormality-detecting section determines whether an abnormality has occurred in the external apparatus. The abnormality is detected based on a manner in which communication is performed between the image forming section and the external apparatus. The information-outputting section outputs a second item of information based on detection of abnormality performed by the abnormality-detecting section.
    Type: Grant
    Filed: February 23, 2006
    Date of Patent: October 30, 2012
    Assignee: Oki Data Corporation
    Inventor: Shoichi Ii
  • Patent number: 8275095
    Abstract: A system and method for telephone service technicians to retrieve telephone line assignment information, including receiving a telephone call from a telephone service technician. A telephone number assigned to a customer of a communications carrier may be received, where the telephone number is associated with a telephone operating on a wired communications network, such as the public switched telephone network (PSTN). Telephone line assignment information may be requested, where the telephone line assignment information includes cable and line pair information. The telephone line assignment information may be converted into speech synthesized audible signals and communicated to the telephone service technician during the telephone call. The conversion of the telephone line assignment information may be performed by an interactive voice response system.
    Type: Grant
    Filed: December 1, 2008
    Date of Patent: September 25, 2012
    Assignee: CenturyLink Intellectual Property LLC
    Inventor: Wendell J. Smith
  • Patent number: 8254528
    Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.
    Type: Grant
    Filed: April 30, 2008
    Date of Patent: August 28, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Richard Stanze
  • Patent number: 8249221
    Abstract: The invention discloses an access apparatus and method for digital subscriber line test. The apparatus includes: one or more distributed access matrix control modules, one or more distributed access matrixes; and a power converter module. The distributed access matrix control module is connected to a test module and at least one of the one or more distributed access matrixes which is under the control of the distributed access matrix control module, and is configured to send a test task initiated by the test module to the at least one distributed access matrix and report a message from the at least one distributed access matrix to the test module. The distributed access matrix is configured to connect a tested subscriber in accordance with the test task and report an access success message to the distributed access matrix control module.
    Type: Grant
    Filed: July 19, 2007
    Date of Patent: August 21, 2012
    Assignee: Huawei Technologies Co., Ltd.
    Inventors: Li Tang, Enbo Feng, Xiongwei Ren
  • Patent number: 8229692
    Abstract: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble code and analysis code (TC/AC) combination associated with the trouble ticket is retrieved. Whether the trouble ticket meets a watch list criterion is determined. In response to determining that the trouble ticket meets the watch list criterion, the trouble ticket and the TC/AC combination are added to the watch list.
    Type: Grant
    Filed: October 26, 2009
    Date of Patent: July 24, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Anthony Scott Dobbins, Murray E. Nuckols, Linda A. Stephens
  • Patent number: 8165272
    Abstract: An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID) and Calling Party Name Identification (CPNID) information on various telephone lines (traditional circuit-based voice and evolving packet-based voice and data) for telecommunications systems. These systems can include large or small private branch exchange (PBX), key systems and equivalents, or Voice over Internet Protocol (VoIP) Call Management Servers. Capturing and recording CLID and CPNID on dial tone tests for any site location have been automated. Capabilities for recording, alerting, and reporting necessary data for internal and external auditing are provided. Centralizing real-time and historical records on phone line installation and modification activities can be generated and maintained. Verification of valid answer results for consumers' returned calls inbound to site locations can be performed.
    Type: Grant
    Filed: October 22, 2007
    Date of Patent: April 24, 2012
    Assignee: Bank of America Corporation
    Inventors: Joseph S. Lindsey, Leo R. Quintanar, Druselle J. Walsh
  • Patent number: 8155274
    Abstract: System for coordinating the use of a mapping system comparing the physical connection status of a cable link in a network with the administrative data about said cable link in the network administration. The coordinating system uses data from one or several existing databases. Based on an analysis of the data retrieved from the one or more databases the system generates a detailed work order for an engineer to perform measurements with a mapping system. A mapping system is a system that performs measurements on the connections within a telecommunication network and compares the results of these measurements with the data in one of the databases. Differences are analyzed by the coordinating system.
    Type: Grant
    Filed: November 10, 2005
    Date of Patent: April 10, 2012
    Assignee: Koninklijke KPN N.V.
    Inventors: Wilhelmus Marinus Huiusman, Johannes Theodorus Maria Kuijpers, Reinier Bernardus Moree
  • Patent number: 8144835
    Abstract: Digital subscriber line (DSL) diagnostic tools and methods to use the same are disclosed. An example DSL diagnostic tool comprises a data collector to automatically collect real-time performance data associated with a subscriber, a database interface module to automatically collect historical data associated with the subscriber and to collect performance data associated with a neighbor subscriber line, a data analyzer to automatically analyze the real-time and historical performance data associated with the subscriber and the performance data associated with the neighbor subscriber line to identify a potential problem with an analyzed subscriber line associated with the subscriber, and a trouble ticket system interface module to automatically submit a repair ticket when the data analyzer does not identify a potential problem.
    Type: Grant
    Filed: September 19, 2007
    Date of Patent: March 27, 2012
    Assignee: AT&T Intellectual Property I, LP
    Inventors: Xidong Wu, Baofeng Jiang, Raghvendra Gurudath Savoor
  • Patent number: 8111811
    Abstract: Directing customer service calls based upon remote diagnosis of customer premises equipment (CPE). CPE information is received remotely from the CPE. Network status information is received from a communications network indicative of a current operational status for the network. An issue is detected with the CPE based upon the received CPE information. A recommended customer service center is selected from a plurality of customer service centers based upon at least one of the CPE information and the network status information.
    Type: Grant
    Filed: October 23, 2006
    Date of Patent: February 7, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: James Chilton, Samuel Zellner, Robert Starr
  • Patent number: 8094568
    Abstract: A method and system for transmitting data corresponding to at least one endpoint device problem in a packet communications network is described. Specifically, an endpoint device detects at least one problem that pertains to the endpoint device. The endpoint device then generates data pertaining to the endpoint device problem. Lastly, the endpoint device then transmits the data detailing that endpoint device problem to the packet communications network.
    Type: Grant
    Filed: April 22, 2005
    Date of Patent: January 10, 2012
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Marian Croak, Hossein Eslambolchi
  • Patent number: 8036347
    Abstract: A method, apparatus and computer program product for providing additional information to an Interactive Voice Response (IVR) system user is presented. A call from a user is received at the IVR system, and a session is provided for the user. Additionally, a page is generated for the session. The page is communicated to the user; and is dynamically updated for the user as the user traverses menus of the IVR system.
    Type: Grant
    Filed: October 18, 2006
    Date of Patent: October 11, 2011
    Assignee: Avaya Inc.
    Inventor: Rajesh Kanade
  • Patent number: 7974386
    Abstract: Methods, systems, and computer-readable media for testing failure rate of newly installed network elements within a predetermined amount of time prior to customer use of the network elements are provided. An order report including information regarding one or more network elements is accessed, and based on the information provided by the orders report, a network element from the one or more network elements to be tested is determined. Information regarding the network element to be tested is retrieved from the orders report and included on a ticket created for the network element to be tested. The ticket created for the network element is then forwarded to a test device for testing of the network element associated with the forwarded ticket.
    Type: Grant
    Filed: July 31, 2006
    Date of Patent: July 5, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Charles Craig Lutz, Jason Curtis Spielvogel, Gregory Adams Irwin, Calvin Laurance
  • Patent number: 7940895
    Abstract: Modifications made to physical plant in maintaining a communication network may be tracked by receiving notices corresponding to incidences in which physical plant is modified in performing maintenance tasks on a communication network and associated time information, receiving information specifying a total number of maintenance tasks performed on the communication network during a defined time interval, and storing information associated with the maintenance tasks in which physical plant is modified and the total number of maintenance tasks performed on the communication network in a searchable database.
    Type: Grant
    Filed: May 11, 2007
    Date of Patent: May 10, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: H. Mike Schell, Dustin Majure, William W. Bolian
  • Patent number: 7929668
    Abstract: A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble reports related to a network and to provide customer trouble report status information to customers. The administration system also includes a Work Force and Administration-Control (WFA/C) subsystem that is configured to manage repair services that are performed on the network in response to the customer trouble reports. A repair status update system, method and/or computer program product is configured to automatically send a status change message from the WFA/C subsystem to the eRepair subsystem upon occurrence of a change in a status of a customer trouble report in the WFA/C subsystem as a result of repair services that are performed on the network. The customer trouble report status information is updated in response to receipt of the status change message.
    Type: Grant
    Filed: December 14, 2007
    Date of Patent: April 19, 2011
    Assignee: AT&T Intellectual Property I, LP
    Inventors: Michael B. Boetje, Rita H. Scherer
  • Patent number: 7912183
    Abstract: Exemplary embodiments relate to methods, systems, user devices and computer program products for providing network status information. Methods include receiving alarm data for an event from a plurality of sources. The alarm data includes a plurality of alarm records each including a site identifier. The alarm data is processed to create report data. The processing includes assigning an attribute of failed to each of the site identifiers that are specified in more than a threshold number of the alarm records. The report data comprises at least digital loop carrier information. The report data is transmitted to a mechanized loop test (MLT) testing system capable of generating MLT test results. The MLT test results are used to adjust the digital loop carrier information included in the report data, wherein the digital loop carrier information specifies a quantity of digital carrier loop lines that are out of service.
    Type: Grant
    Filed: October 9, 2006
    Date of Patent: March 22, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Aaron Harrell, Jackie Walker, Jr., John Jopp, Roy Allen, Kirk Brown, Joel Wilson, Barron Cain, Thomas Prange
  • Patent number: 7881189
    Abstract: Predictive maintenance in a communications environment can be triggered when an anomaly in the call set-up process is detected. In one arrangement, in a VoIP context, the post dial delay (PDD) associated with call set up is monitored. If a link or node has an abnormally high contribution to the PDD it may be designated for predictive maintenance.
    Type: Grant
    Filed: December 30, 2005
    Date of Patent: February 1, 2011
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Paritosh Bajpay, Hossein Eslambolchi, John McCanuel, Moshiur Rahman
  • Patent number: 7860221
    Abstract: Network asset recovery includes querying assets on a communications network to obtain a current inventory of the assets on the communications network and obtaining inventory data for the communications network from an inventory management database. The current inventory is compared with the inventory data from the inventory management database to identify a plurality of non-utilized assets. Asset type need data is obtained from a demand database and at least one of the non-utilized assets is identified for recovery based on the obtained asset type need data. The assets may be intelligent network elements and the communications network may be a telecommunications network.
    Type: Grant
    Filed: October 27, 2004
    Date of Patent: December 28, 2010
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Timothy K. Adkinson, Carl E. Moering
  • Patent number: 7860082
    Abstract: According to one embodiment, a telephone system comprises a plurality of terminal devices and a main unit. The terminal device realizes telephone communication via a packet-switched network. The main unit accommodates the terminal devices via the packet-switched network. Each of the terminal device comprises an update module, a storing unit, a read module and an access module. The update module updates firmware functioning inside the device in accordance with an instruction from the main unit. The storing unit stores access information for accessing an ante-unit, to which the terminal device is currently connected, before update of the firmware. The read module reads the access information from the storing unit after update of the firmware if an post-unit to which the terminal device is to be connected under the updated firmware differs from the ante-unit. The access module which accesses the ante-unit by using the read access information.
    Type: Grant
    Filed: April 7, 2009
    Date of Patent: December 28, 2010
    Assignee: Kabushiki Kaisha Toshiba
    Inventor: Norimasa Niiya
  • Patent number: 7773727
    Abstract: An arrangement analyzes a plurality of call detail records and determines that a particular call processing code has occurred a predetermined number of times during a previously defined time interval. The fact of these multiple occurrences of these processing codes is determined to be an indication of a trunk failure. A maintenance request is issued to address the detected failure.
    Type: Grant
    Filed: December 30, 2005
    Date of Patent: August 10, 2010
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Hossein Eslambolchi, John McCanuel, Paritosh Bajpay, David Lu, Zhijian Xu, Li-Jin W. Chung, Jeffrey Stein, Richard Farel
  • Patent number: 7760857
    Abstract: A method, system, computer system and computer program product to remotely diagnose a problem with a computer system or related equipment using data provided by a user of the computer system via telephone. A signal including speech and/or DTMF tones is received via a telephone channel from a user of the computer system or equipment. The computer system and/or equipment associated with the signal is identified using information from the signal, such as a user name, caller ID, telephone number, or password. A source of diagnostic information about the computer system is identified, and diagnostic information is gathered from the source. The diagnostic information can be used to fix the problem or provided to a customer service agent for use in further problem diagnosis.
    Type: Grant
    Filed: January 23, 2003
    Date of Patent: July 20, 2010
    Assignee: Motive, Inc.
    Inventors: Brian J. Vetter, A. Wade Cohn, Arjun Chopra
  • Patent number: 7756252
    Abstract: A method for network denial case generation includes receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status, determining at least one call record having a failure condition based on the call status, determining a subscriber telematics unit associated with the call record having the failure condition, and determining a network denial case action for the subscriber telematics unit based on the failure condition. A computer usable medium with suitable computer program code is employed for network denial case generation.
    Type: Grant
    Filed: April 3, 2006
    Date of Patent: July 13, 2010
    Assignee: General Motors LLC
    Inventors: Dennis L. Zoeckler, Bruce A. Groskreutz, Thomas A. Gault
  • Patent number: 7742576
    Abstract: Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a problem with a communications system. The trouble ticket is assigned a work item number, with the work item number including a telephone number experiencing the problem with the communications system. The trouble ticket is tracked, from initial creating to final closure, using the assigned work item number.
    Type: Grant
    Filed: December 14, 2006
    Date of Patent: June 22, 2010
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventors: David R. Jean, Judy M. Marcopulos, Rita H. Scherer
  • Patent number: 7702078
    Abstract: A method for analyzing automatic line insulation testing (ALIT) data comprising inserting ALIT error data into an ALIT database that includes records for exceptions located in the error data. A number of exceptions occurring on a selected summary date is calculated in response to receiving a summary request from a user including the selected summary date. Input to the calculating is the selected summary date and the ALIT database. The number of exceptions occurring on the summary date is transmitted to the user in response to the calculating. The user records located in the ALIT database that include a selected detail date are transmitted to the user in response to receiving from the user a request including the selected detail date. The ALIT database is updated with repair package information in response to receiving an add repair package request.
    Type: Grant
    Filed: February 10, 2009
    Date of Patent: April 20, 2010
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventors: Robert Hollis Wright, Dianna Gatson
  • Patent number: 7660394
    Abstract: The invention is a method and system conducting a completion test on a communications line. The system includes a testing device coupled to a remote device by a network. Line-test results are received from the testing device and made available to various client devices via the same or another network. Test data is automatically archived for analysis.
    Type: Grant
    Filed: September 29, 2005
    Date of Patent: February 9, 2010
    Assignee: Embarq Holdings Company, LLC
    Inventors: Richard D. Blank, Douglas B. Finch, John Lloyd Morris
  • Patent number: 7627444
    Abstract: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble code and analysis code (TC/AC) combination associated with the trouble ticket is retrieved. Whether the trouble ticket meets a watch list criterion is determined. In response to determining that the trouble ticket meets the watch list criterion, the trouble ticket and the TC/AC combination are added to the watch list.
    Type: Grant
    Filed: August 8, 2007
    Date of Patent: December 1, 2009
    Assignee: AT&T Intellectual Property I, LP
    Inventors: Anthony Scott Dobbins, Murray E. Nuckols, Linda A. Stephens
  • Publication number: 20090190724
    Abstract: A method for analyzing automatic line insulation testing (ALIT) data comprising inserting ALIT error data into an ALIT database that includes records for exceptions located in the error data. A number of exceptions occurring on a selected summary date is calculated in response to receiving a summary request from a user including the selected summary date. Input to the calculating is the selected summary date and the ALIT database. The number of exceptions occurring on the summary date is transmitted to the user in response to the calculating. The user records located in the ALIT database that include a selected detail date are transmitted to the user in response to receiving from the user a request including the selected detail date. The ALIT database is updated with repair package information in response to receiving an add repair package request.
    Type: Application
    Filed: February 10, 2009
    Publication date: July 30, 2009
    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Robert Hollis Wright, Dianna Gatson
  • Patent number: 7568133
    Abstract: Methods of automatically generating trouble tickets for network elements which are in failure and affecting network performance. The network elements are sectionalized into their basic components so that the failure in the elements can be localized and diagnosed. Once the failure has been diagnosed, a trouble ticket is automatically generated my network maintenance so that the repair of the element can be scheduled and undertaken. The trouble tickets are made available via the network to customers that are concerned that circuits on which they operate and which may be malfunctioning due to the network element failure can be kept informed of the status of the repair and the failure.
    Type: Grant
    Filed: October 26, 2004
    Date of Patent: July 28, 2009
    Assignee: AT&T Corp
    Inventors: Paul Bette, Harold Guardo, Monowar Hossain
  • Patent number: 7567652
    Abstract: Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Another embodiment includes communicating with a communications network and acquiring at least one type of information selected from the group consisting of customer information associated with copper line pairs and service information associated with copper line pairs. Still another embodiment describes a system including software modules communicating with a communications network. Software modules include a Dynamic Network Analyzer module and a Loop Facilities and Control System module. A database interfaces with the Dynamic Network Analyzer module and with the Loop Facilities and Control System module. A processor is also included, and the processor is capable of processing information stored in the database and of generating proactive maintenance.
    Type: Grant
    Filed: October 4, 2007
    Date of Patent: July 28, 2009
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventor: Elizabeth Ann Beamon
  • Patent number: 7551724
    Abstract: A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive maintenance task has not been sent to a technician dispatch module which dispatches proactive maintenance tasks to technicians. Exclusion of proactive maintenance tasks is permitted if the proactive maintenance task has been sent to the technician dispatch module.
    Type: Grant
    Filed: October 9, 2007
    Date of Patent: June 23, 2009
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventor: Elizabeth Ann Beamon
  • Patent number: 7505567
    Abstract: An arrangement analyzes a plurality of call detail records from multiple sources and find those records related to multiple attempts to set up a particular user's call(s). The call detail records are filtered to establish an understanding of fault location likely to be responsible for what is deemed to be a defective call.
    Type: Grant
    Filed: December 30, 2005
    Date of Patent: March 17, 2009
    Assignee: AT&T Corp.
    Inventors: Hossein Eslambolchi, John McCanuel, Paritosh Bajpay, David Lu, Zhijian Xu, Li-Jun W. Chung, Jeffrey Stein, Richard Farel
  • Patent number: 7505566
    Abstract: A method for analyzing automatic line insulation testing (ALIT) data comprising receiving an electronic version of ALIT test results and parsing the ALIT test results to extract error data. The error data is inserted into an ALIT database. A number of exceptions per wire center occurring on a selected summary date is calculated in response to receiving a summary request from a user, and the summary date is transmitted to the user in response to the calculating. User records located in the ALIT database that include a selected wire center and a selected detail date are transmitted to the user in response to receiving from the user a wire center detail request. The ALIT database is updated with repair package information in response to receiving an add repair package request.
    Type: Grant
    Filed: October 3, 2006
    Date of Patent: March 17, 2009
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventors: Robert Hollis Wright, Dianna Gatson
  • Patent number: 7502447
    Abstract: A method and device for recording call failure information in a data transmission system is provided. The failure logs generated in response to a failure event include a failure type and a first timestamp. A log record is created for a first failure log based on the failure type, and storied in a log record storage. Whenever a further failure log is generated in response to the same failure event, the further failure log includes said failure type and a current timestamp, so that it will receive the same identifier. The log record is updated to document the current timestamp.
    Type: Grant
    Filed: November 25, 2003
    Date of Patent: March 10, 2009
    Assignee: Alcatel Lucent
    Inventors: James Stewart McCormick, David Ker, Kulpreet Singh Badial
  • Patent number: 7471771
    Abstract: A diagnostic tool is adapted to include the capability of initiating one or more diagnostic tests, collecting the raw data from the diagnostic test(s) and transporting the raw diagnostic data to an OSS. The OSS interprets the raw diagnostic data and stores the results in a database. The stored results can be searched, sorted, manipulated, analyzed, and the like. The results of any of these operations can then be, for example, displayed to one or more entities such as customer support, network operators, network planners, or the like.
    Type: Grant
    Filed: May 12, 2004
    Date of Patent: December 30, 2008
    Assignee: Aware, Inc.
    Inventors: Jim Wahl, Michael Lund
  • Patent number: 7433450
    Abstract: The present invention provides a method and system for connection verification. An embodiment includes a DSL based system, with a tester resident at a central office respective to a DSLAM. When a problem is encountered by a subscriber, the tester can be readily connected to the DSLAM to allow performance of tests on the connection between the tester, the DSLAM and the Internet. If such tests are successful, then service provider can eliminate that portion of the link as the source of the connectivity problem. If unsuccessful, the service provider can repair that portion of the connection, and thereby potentially obviate the need to send a technician to the subscriber premises.
    Type: Grant
    Filed: September 26, 2003
    Date of Patent: October 7, 2008
    Assignee: IXIA
    Inventors: Dave J. Burns, Norman Robertson
  • Patent number: 7420927
    Abstract: After completion of a voice-over IP call, for example, first information representing a Layer 3 path of a packet flow of a completed call that has passed through a packet-switched network is created. Second information representing a Layer 2 path of a packet flow of the completed call is also created. One or more selected phone call detail records are retrieved, which are associated with the completed call. Thus, the likely path of a troubled call is determined, and phone call detail records associated with key points in the path are located. The first information, second information, and selected phone call detail records are provided to a user for use in evaluating one or more problems experienced in the completed call.
    Type: Grant
    Filed: July 22, 2004
    Date of Patent: September 2, 2008
    Assignee: Cisco Technology, Inc.
    Inventors: Mehryar Garakani, Jochen Weppner, John Ahlstrom, Stephen Schleimer, Gerard Berthet
  • Patent number: 7389340
    Abstract: A network administration system for triggering commands in response to receipt of error logs, comprising a user interface for programming execution sets of commands in association with predetermined error logs, and means for receiving error logs and for each of the predetermined ones of the error logs triggering execution of the commands in the execution sets.
    Type: Grant
    Filed: April 11, 2001
    Date of Patent: June 17, 2008
    Assignee: Mitel Networks Corporation
    Inventors: Tonis Kasvand, Thomas Gray
  • Patent number: 7366284
    Abstract: An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value indicates a type of outage that occurred in the telecommunications system, such as an administrative or network outage. The data element value can be sent to a network management system for use by the telecommunications provider, for example, to determine whether or not the telecommunications user should receive a refund.
    Type: Grant
    Filed: May 4, 2005
    Date of Patent: April 29, 2008
    Assignee: SBC Properties, L.P.
    Inventors: Brian Gonsalves, Sherri D. Pena
  • Patent number: 7340037
    Abstract: Methods and systems are disclosed for correlating work orders. One embodiment includes communicating with a communications network and acquiring new work order information representing a new work order. The new work order information is searched for at least one correlation parameter. A database of existing work orders is also searched for the at least one correlation parameter. The new work order information is grouped with existing work order information that shares the at least one correlation parameter and that has a date and time stamp within a predetermined interval of a date and time stamp of the new work order. The process, therefore, correlates the new work order with an existing work order having the at least one correlation parameter and a similar date and time stamp.
    Type: Grant
    Filed: September 4, 2001
    Date of Patent: March 4, 2008
    Assignee: AT&T Intellectual Property, Inc.
    Inventors: David R. Jean, Judy M. Marcopulos, Rita H. Scherer
  • Patent number: 7340039
    Abstract: The present invention provides a digital loop carrier (“DLC”) information system that provides information for use in a central office. The DLC information system includes four related databases. A DLC system database provides information about DLC systems, a multiplexer database provides information about multiplexers associated with the DLC systems, an equipment location database provides information about the location of the DLC systems and a test pair database provides information about the test pairs used to test the DLC systems. The information in each of the databases is related using the system identifiers for the DLC systems.
    Type: Grant
    Filed: September 20, 2002
    Date of Patent: March 4, 2008
    Assignee: AT&T Delaware Intellectual Property, Inc.
    Inventors: Richard C. Hawkins, Clifford Gaskins