Buyer Or Seller Confidence Or Verification Patents (Class 705/26.35)
  • Patent number: 9952738
    Abstract: In some embodiments, a method includes determining a content type in response to a user accessing a webpage and further based on a user attribute. In some embodiments, the user attribute may be related to a business organization that the user belongs to. In some embodiments, the method may further include determining relevant content to be displayed based on the determined content type, and transmitting webpage data including the relevant content for rendering on a device as a graphical user interface (GUI). In some embodiments, a method comprises of receiving a request to create a dynamic content component and identifying content to be displayed therein. In some embodiments, the method may further comprises customizing a look and feel of the dynamic content component based on the user attributes, and generating a code to display the dynamic content component in response to the user accessing a webpage.
    Type: Grant
    Filed: May 30, 2013
    Date of Patent: April 24, 2018
    Assignee: CALLIDUS SOFTWARE INC.
    Inventors: Srihari Kumar, Shreesha Ramdas
  • Patent number: 9947019
    Abstract: A method for constructing a context profile within a system implementing symmetrical object profiles. The method includes establishing one or more contextual boundary parameters defining a context within which transactions occur. A plurality of transactions associated with the context is filtered using the contextual boundary parameters to obtain a pool of filtered transactions. Each of the transactions is conducted between at least two objects in the system including a plurality of objects associated with the symmetrical object profiles. An array of filtered objects including objects involved in at least one filtered transaction is established. Each filtered object is defined by a current version of a corresponding object profile and is associated with a corresponding transaction. The method includes generating a context object profile associated with the context that is based on attribute values of filtered object profiles associated with the array of filtered objects.
    Type: Grant
    Filed: May 13, 2013
    Date of Patent: April 17, 2018
    Assignee: NBCUniversal Media, LLC
    Inventors: Pavel A. Fort, Sheau Ng, Amy Shriber
  • Patent number: 9948644
    Abstract: A system and method for enabling the interchange of enterprise data through an open platform is disclosed. This open platform can be based on a standardized interface that enables parties to easily connect to and use the network. Services operating as senders, recipients, and in-transit parties can therefore leverage a framework that overlays a public network.
    Type: Grant
    Filed: July 21, 2015
    Date of Patent: April 17, 2018
    Assignee: salesforce.com, inc.
    Inventors: Lev Brouk, Kenneth Norton, Jason Douglas, Peter Panec
  • Patent number: 9922327
    Abstract: A system, method, and computer program are provided for providing a multi-merchant electronic shopping cart within a web browser. The shopping cart can be used at a plurality of unrelated merchant shopping sites and remains within the browser regardless of the displayed website. When a user selects the shopping cart, a user interface is displayed with information about a product on the website without navigating to a new webpage. If the product has options, the user is able to select for the options via the user interface. The user is also able to save products from a plurality of shopping sites to the shopping cart or purchase products from the shopping cart at one time. For each product to be purchased, a purchase transaction is conducted, on behalf of the user, with the merchant associated with the website from which the user added the product to the shopping cart.
    Type: Grant
    Filed: November 1, 2012
    Date of Patent: March 20, 2018
    Assignee: Ebates Inc.
    Inventors: Kevin H. Johnson, Tanuj Chatterjee
  • Patent number: 9898740
    Abstract: Embodiments of the invention enable cardholders conducting an online transaction to be authenticated in real-time using a challenge-response application. The challenge-response application can be administered by an issuer or by a third party on-behalf-of an issuer. A challenge question can be presented to the cardholder, and the cardholder's response can be verified. The challenge question presented can be selected based on an analysis of the risk of the transaction and potentially other factors. A variety of dynamic challenge questions can be used without the need for the cardholder to enroll into the program. Additionally, there are many flexible implementation options of the challenge-response application that can be adjusted based on factors such as the location of the merchant or the location of the consumer.
    Type: Grant
    Filed: May 8, 2014
    Date of Patent: February 20, 2018
    Assignee: Visa International Service Association
    Inventors: Kevin Weller, Kim Steele, Krishna Koganti, Patrick Faith
  • Patent number: 9887976
    Abstract: Multi-factor authentication using quantum communication (“QC”) includes stages for enrollment and identification. For example, a user enrolls for multi-factor authentication that uses QC with a trusted authority. The trusted authority transmits device factor information associated with a user device (such as a hash function) and user factor information associated with the user (such as an encrypted version of a user password). The user device receives and stores the device factor information and user factor information. For multi-factor authentication that uses QC, the user device retrieves its stored device factor information and user factor information, then transmits the user factor information to the trusted authority, which also retrieves its stored device factor information.
    Type: Grant
    Filed: August 16, 2013
    Date of Patent: February 6, 2018
    Assignee: Los Alamos National Security, LLC
    Inventors: Richard John Hughes, Charles Glen Peterson, James T. Thrasher, Jane E. Nordholt, Jon T. Yard, Raymond Thorson Newell, Rolando D. Somma
  • Patent number: 9847985
    Abstract: An assembly management system allows a software service provider (SSP) to compile and upload client-specific client application code into a repository. The SSP deploys a client application comprising non-client-specific code to various clients. When a user logs in, a call is made to a web service, which queries the repository for code specific to the requesting client. If available, the web service sends a response with the name and version of the assembly to which the client is subscribed. If the locally-saved version does not match the version of the assembly in the repository, and if the SSP has permission to write to the client's disk, the web service retrieves the assembly and commits it to the disk. If the SSP does not have permission, the assembly is streamed to the client device and retained and executed in memory for the duration of the login.
    Type: Grant
    Filed: September 10, 2015
    Date of Patent: December 19, 2017
    Assignee: PASSPORT HEALTH COMMUNICATIONS, INC.
    Inventors: Michael Peter Ochs, Edmond Chase Pilkington, Thomas Ryan Sears, David Stephen Phoebus
  • Patent number: 9846900
    Abstract: Methods and systems for enabling peer-to-peer systems are disclosed. The server system includes one or more processors, memory, and one or more programs stored in the memory. The server system receives from a first peer to peer node in a plurality of peer to peer nodes, a request for item information associated with one or more items. The server system converts the requested item information into a format useful for the peer-to-peer network. The server system transmits the requested item information to the first peer-to-peer node for persistent storage such that other peer-to-peer nodes in the plurality of peer-to-peer nodes can search for item information within the peer-to-peer network. The server system receives an authentication request from a second peer-to-peer node that is used to authenticate a transaction between a first user associated with the second peer-to-peer node and a second user.
    Type: Grant
    Filed: February 2, 2015
    Date of Patent: December 19, 2017
    Assignee: eBay Inc.
    Inventors: Zahid N. Ahmed, Adrian Nicholas Cockcroft, Josep M. Ferrandiz, Neelakantan Sundaresan
  • Patent number: 9824339
    Abstract: Techniques for related to retail transaction are disclosed. The techniques involve various uses allowing customers to pay for retail transaction using a mobile device, such as a cell phone. Payments for different goods or service in the transaction may be paid for using different methods of payments stored in a customer account.
    Type: Grant
    Filed: December 11, 2015
    Date of Patent: November 21, 2017
    Assignee: WAL-MART STORES, INC.
    Inventors: Berk Atikoglu, Eytan Daniyalzade, David Martin Nelms
  • Patent number: 9792637
    Abstract: A method and system of displaying an autograph of the artist(s) of their song(s) on an electronic device and a method for customers to resell autographed MP3/MP4 type music files and the like.
    Type: Grant
    Filed: July 26, 2014
    Date of Patent: October 17, 2017
    Inventors: Evans E. Joseph, Ivy R. Bittle
  • Patent number: 9779233
    Abstract: A system and method that grants a token to authenticate a user requesting access to an application in a domain is disclosed. The method includes receiving a response from an identity (ID) provider in a second domain responsive to a first request from a user to access an application provided by an application server in a first domain, the response indicating the authenticity of the user in the second domain, randomly selecting a first key and a second key from a key store, generating a secret by randomly permuting the first key and the second key, generating a signature by signing user information associated with the user using the secret, generating an authentication token including the signature, determining whether the authentication token is valid, and responsive to determining that the authentication token is valid, granting access to the first application to the user based on the authentication token.
    Type: Grant
    Filed: March 5, 2015
    Date of Patent: October 3, 2017
    Assignee: RICOH CO., LTD.
    Inventors: Phalguni Mukherjee, Vipin Namboodiri, Boppana Visweswara Rao
  • Patent number: 9769324
    Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.
    Type: Grant
    Filed: February 23, 2016
    Date of Patent: September 19, 2017
    Assignee: PAYPAL, INC.
    Inventors: Michael Wayne Brown, Joseph Herbert McIntyre, Michael A. Paolini, James Mark Weaver, Scott Lee Winters
  • Patent number: 9760929
    Abstract: In one example embodiment, a server includes a receiver configured to receive, from a first device, a request to resell an application installed on the first device and an item purchased using the application; a resale manager configured to: issue, to a second device, a resale price of the application and the item, and receive, from the second device, a request to purchase the application and the item; and a rights manager configured to issue, to a user account authenticated on the second device, rights to use the application and the item.
    Type: Grant
    Filed: August 19, 2014
    Date of Patent: September 12, 2017
    Assignee: KT CORPORATION
    Inventor: Hak-gyun Roh
  • Patent number: 9697557
    Abstract: A system of electronic shopping with an electronic shopping cart includes a computer processor, a network interface configured to connect the processor to an electronic shopping site and to shop at the shopping site using the electronic shopping cart, an input device configured to receive search string input from a user, a display device configured to display search string preview results to the user as the user enters the search string input in the input device, and a non-transitory physical medium. The medium has instructions stored thereon that, when executed by the processor, causes the processor to receive from the input device a partial search string entered by the user, display on the display device relevant search string preview results from the shopping site based on the partial search string, and display on the display device contents of the shopping cart concurrently with the displayed search string preview results.
    Type: Grant
    Filed: April 18, 2015
    Date of Patent: July 4, 2017
    Inventor: Blake Quinn
  • Patent number: 9667687
    Abstract: Generating processed web address information is disclosed, including: receiving a request to share a webpage, wherein the request includes at least a first web address information associated with the webpage and user identification information associated with a first user; generating a second web address information based at least in part on the first web address information and the user identification information associated with the first user; and presenting the second web address information.
    Type: Grant
    Filed: October 24, 2012
    Date of Patent: May 30, 2017
    Assignee: Alibaba Group Holding Limited
    Inventor: Hao Lv
  • Patent number: 9652754
    Abstract: A computer-implemented method and system is disclosed in which a network-based e-commerce environment includes a merchant site to receive a voice call associated with a purchase transaction from a consumer, generate a payment request corresponding to the consumer purchase transaction in response to receiving the voice call, send the payment request to a payment site, and receive confirmation from the payment site that payment for the consumer purchase transaction has been received.
    Type: Grant
    Filed: June 28, 2014
    Date of Patent: May 16, 2017
    Assignee: PayPal, Inc.
    Inventor: Kristen Ondeck
  • Patent number: 9639828
    Abstract: Generally, embodiments of the invention are directed to methods, computer readable media, servers and systems for enabling merchants to use hosted order pages (HOPs) and/or silent order posts (SOPs) and thereby avoid handling payment information and the costs associated Payment Card Industry (PCI) compliance, while at the same time utilize third-party fraud detection screens and thereby avoid costs associated with fraudulent transactions.
    Type: Grant
    Filed: July 13, 2012
    Date of Patent: May 2, 2017
    Assignee: Visa International Service Association
    Inventors: Lisa Anderson, Sonny Truong
  • Patent number: 9626703
    Abstract: In certain implementations, a system for facilitating voice commerce is provided. A user input comprising a natural language utterance related to a product or service to be purchased may be received. A first product or service that is to be purchased may be determined based on the utterance. First payment information that is to be used to purchase the first product or service may be obtained. First shipping information that is to be used to deliver the first product or service may be obtained. A purchase transaction for the first product or service may completed based on the first payment information and the first shipping information without further user input, after the receipt of utterance, that identifies a product or service type or a product or service, seller information, payment information, shipping information, or other information related to purchasing the first product or service.
    Type: Grant
    Filed: September 15, 2015
    Date of Patent: April 18, 2017
    Assignee: VoiceBox Technologies Corporation
    Inventor: Michael R. Kennewick, Sr.
  • Patent number: 9619791
    Abstract: Electronic commerce is enhanced for customer convenience. When an online order is received, a profile may be checked. A customer may her profile with items that are automatically added to the online order. Food and beverages, for example, may be items that are frequently consumed and thus automatically added to any online order. Electronic commerce may thus be enhanced to restock items that are frequently purchased.
    Type: Grant
    Filed: March 31, 2016
    Date of Patent: April 11, 2017
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventor: Dale Malik
  • Patent number: 9619794
    Abstract: Provided are methods and systems for providing compensation for using a mobile payment service. The method may commence with receiving payment information associated with a user. The method may include generating a unique code encoding the payment information and providing the generated unique code to the user. The method may continue with receiving a deposit amount associated with a purchase related to the user. The purchase may be made via the mobile payment service. The method may further include receiving a notification about a further purchase of the user via the mobile payment service. The notification may include at least the unique code and a product barcode. The product barcode may be associated with the further purchase. The method may further include providing a compensation from the deposit amount to the user. The compensation may be associated with a payment amount associated with the further purchase.
    Type: Grant
    Filed: March 4, 2016
    Date of Patent: April 11, 2017
    Inventors: Tiger T G Zhou, Andrew H B Zhou, Dylan T X Zhou
  • Patent number: 9613370
    Abstract: An apparatus for processing telephone orders includes a communications module that establishes a telephonic connection between a customer service representative of a merchant and a customer, and an identification module that receives an identifier linking the customer to a billing profile a billing profile access module that receives electronic access to the billing profile. The billing profile includes billing information of the customer. The apparatus includes a transaction module that processes a sales order using the billing profile of the customer in response to a customer approval of the sales order. The sales order is for a product and/or a service offered by the merchant. The billing information of the billing profile is unavailable for viewing by the customer service representative.
    Type: Grant
    Filed: August 15, 2013
    Date of Patent: April 4, 2017
    Assignee: TELEPERFORMANCE SE
    Inventor: Alan Truitt
  • Patent number: 9600211
    Abstract: An information processing apparatus includes a unit that acquires information specifying prices of pages of a to-be-printed document, a unit that receives, from a user, an input of information identifying a not-to-be-printed page of the to-be-printed document, a replacement-document-acquiring unit that acquires at least one replacement document whose total price corresponds to a total price of the not-to-be-printed page identified based on the information, a printing controller that controls to cause a printing mechanism to print a document obtained by replacing the not-to-be-printed page with the acquired replacement document, and a billing unit that charges the user a total price of the printed pages of the to-be-printed document and charges a provider of the replacement document a price of the replacement document printed as a replacement for the not-to-be-printed page.
    Type: Grant
    Filed: February 25, 2016
    Date of Patent: March 21, 2017
    Assignee: FUJI XEROX CO., LTD.
    Inventor: Yuichi Takeuchi
  • Patent number: 9569781
    Abstract: An analysis is performed on first and second product information to determine a relationship between a first product and a second product. In response to a first notification from a first backend system, a first message is transmitted to a mobile device of the user indicating that the change of a first activity is needed. It is determined whether a modification of a second activity is needed based on the relationship information of the first product and the second product and in response to determining that the modification of the second activity is needed, a second message is transmitted to the mobile device, indicating a possible modification of the second activity and offering a list of one or more options to modify the second activity. A live communications session is established between the user and a support agent of the server to discuss the possible modification of the second activity.
    Type: Grant
    Filed: July 31, 2015
    Date of Patent: February 14, 2017
    Assignee: TELETECH HOLDINGS, INC.
    Inventors: Kenneth D. Tuchman, Bruce A. Sharpe, Henry D. Truong, Alan B. Rahn
  • Patent number: 9542077
    Abstract: Enlargement of a reference list is prevented by supporting appropriate deletion of transaction objects, which are unnecessary to register in the reference list, from the reference list. An information processing apparatus includes: a selecting means that selects, as candidates for deletion from a reference list, a transaction object associated with a transaction object targeted for operation among transaction objects registered in the reference list, based on reference list information of a user, which is stored in a storing means that stores the reference list information indicating transaction objects registered in the reference list holding a reference to information associated with the transaction objects, when a predetermined operation relating to selection of the transaction object is performed by the user; and a controlling means that suggests the deletion candidates selected by the selecting means.
    Type: Grant
    Filed: April 2, 2012
    Date of Patent: January 10, 2017
    Assignee: Rakuten, Inc.
    Inventor: Takashi Yokomichi
  • Patent number: 9489425
    Abstract: The present invention is generally directed to methods, systems, and computer program products for routing order lookups. Order data from order management system database is synchronized to an order cache. When an order lookup is received, a business layer determines if the cache can appropriately service the order lookup. If so, the business layer routes the order lookup to the cache. Otherwise, the business layer routes the order lookup to the order management system database. In some embodiments, order lookups configured to impact state of the order management system database (e.g., that write or change order data) are routed to the order management system database. In these same embodiments, order lookups configured to not impact state of the order management system database (e.g., that read order data) are routed to the cache.
    Type: Grant
    Filed: March 31, 2014
    Date of Patent: November 8, 2016
    Assignee: Wal-Mart Stores, Inc.
    Inventors: Madhavan Kandhadai Vasantham, Mahesh Tyagarajan, Sreekanth Sreedhararaj
  • Patent number: 9460430
    Abstract: Embodiments of the present invention include methods, systems and apparatuses for conducting secure transactions over a call. Users can initiate a secure transaction over a call, such as a telephone call, in which the identities of up to all participants can be validated prior to sending or receiving of payment, financial or other sensitive information. A transaction module collects and verifies all necessary transaction information and resources. User can be prompted to confirm or approve the transaction prior to completion of the transaction. Summaries of the transaction can be sent to users or stored in record keeping.
    Type: Grant
    Filed: January 20, 2014
    Date of Patent: October 4, 2016
    Assignee: TP LAB, INC.
    Inventors: Chi Fai Ho, Shin Cheung Simon Chiu
  • Patent number: 9454757
    Abstract: Techniques for Point-Of-Sale (POS) direct support of Self Checkout (SCO) are provided. A checkout station is configured with software to support two different interfaces and workflows: one interface and workflow supporting SCO on the checkout station and the other interface and the other workflow supporting assisted checkout operation. The checkout station can be dynamically switched between the two modes of operation, such that the checkout station is usable within an enterprise for both cashier assisted operations for customers and for self-service checkout operations performed by customers without assistance.
    Type: Grant
    Filed: December 22, 2011
    Date of Patent: September 27, 2016
    Assignee: NCR Corporation
    Inventor: Thomas V. Edwards
  • Patent number: 9430791
    Abstract: Virtual goods having nested content are distributed. The virtual goods can be branded or not branded. The nested content can be virtual goods, digital media (music files, video files, pictures and/or other digital media), promotional content (e.g., coupons, incentives, advertisements and/or other promotional content) and/or other nested content. The nested content can include one or more units or combinations of units.
    Type: Grant
    Filed: May 2, 2011
    Date of Patent: August 30, 2016
    Inventor: Drake Sutton-Shearer
  • Patent number: 9384497
    Abstract: Embodiments of the invention relate to systems, methods, and computer program products for determining and providing an offer to a customer based at least in part on product level data associated with a transaction. The system, method, and computer program product are configured to receive unstructured data from a customer account, wherein the unstructured data comprises product level data for a transaction; convert the unstructured data into structured data; determine a transaction at a financial institution corresponding to the structured data; determine an offer for a customer based on the product level data and the transaction; and provide the offer to the customer. Typically, product level data related to transactions is not available to financial institution. This disclosure describes a system and method for identifying and using product level data.
    Type: Grant
    Filed: July 26, 2013
    Date of Patent: July 5, 2016
    Assignee: Bank of America Corporation
    Inventors: Matthew A. Calman, Jason P. Blackhurst, Katherine Dintenfass, Laura C. Bondesen, Carrie A. Hanson
  • Patent number: 9378260
    Abstract: Methods, systems, and computer program products for synchronizing a first closed system with a second closed system are disclosed. A first transaction synchronization function on a first computing device receives a first plurality of user transactions and stores corresponding transaction records in a first synchronization file in a common format. The first transaction synchronization function submits the first plurality of user transactions to the first closed system via a first vendor interface for application to a first database. A second computing device accesses the first synchronization file, translates the transaction records in accordance with a second vendor interface, and submits the translated transaction records to a second closed system via a second vendor interface for application to a second closed system.
    Type: Grant
    Filed: September 5, 2014
    Date of Patent: June 28, 2016
    Assignee: Lockheed Martin Corporation
    Inventors: David Haeske, Robert K. Hollister, Joshua Hornsby
  • Patent number: 9342847
    Abstract: Electronic commerce is enhanced for customer convenience. When an online order is received, a profile may be checked. A customer may her profile with items that are automatically added to the online order. Food and beverages, for example, may be items that are frequently consumed and thus automatically added to any online order. Electronic commerce may thus be enhanced to restock items that are frequently purchased.
    Type: Grant
    Filed: June 28, 2014
    Date of Patent: May 17, 2016
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventor: Dale Malik
  • Patent number: 9292838
    Abstract: In one embodiment, an intended recipient of money transmits a payment link created by the recipient to an intended sender of money, where the link contains a locator to a site of a payment provider, information about the recipient (e.g., phone number), and the amount of money to be sent. The link can be sent via email, text, IM, or other means. The sender then accesses the link, such as by clicking or tapping on the link, which launches a checkout or payment page for the sender on the payment provider site. The sender completes the payment page, and the payment is sent to the recipient by the payment provider.
    Type: Grant
    Filed: May 2, 2014
    Date of Patent: March 22, 2016
    Assignee: PAYPAL, INC.
    Inventors: Yeong-Ping Koh, Steven C. Chan, Arunachalam Muthu
  • Patent number: 9256737
    Abstract: A system and method in a virtual universe system for triggering scans of virtual items and inventories of virtual items and for scanning the virtual items and inventories wherein the scans may be triggered by an avatar moving or teleporting from one region to another, or by an avatar picking up, dropping off, or accepting or purchasing an item. The degree of scanning may depend upon factors such as location where these scan triggers occur. The signature of the item may be identified by the scan process. The item signature may be compared against signatures of known malicious items stored in an inventory item signatures database and a summary of the signature comparison may be sent to a resident and stored in the resident's inventory.
    Type: Grant
    Filed: August 26, 2008
    Date of Patent: February 9, 2016
    Assignee: International Business Machines Corporation
    Inventors: Rick A. Hamilton, II, Brian M. O'Connell, Clifford A. Pickover, Keith R. Walker
  • Patent number: 9235860
    Abstract: A system and method for guiding consumers through category-based transactions leads consumers through the creation of registries or shopping lists by displaying a group of items in a series of categories, and selecting one or more of the items within the categories. A user's progress in creating the registry may be displayed in a persistent menu bar that remains displayed on an interface as the user advances from one category to another. The systems and methods may be utilized by one or more users to create an electronic baby registry or wedding registry, to prepare for any event, or to enhance any category-based shopping experience at an online marketplace.
    Type: Grant
    Filed: March 8, 2012
    Date of Patent: January 12, 2016
    Assignee: Amazon Technologies, Inc.
    Inventors: Lisa M. Boucher, Viplav S. Mishra, Sarah M. Richards, Natalie J. Rendon
  • Patent number: 9210118
    Abstract: Systems and methods for automatically locating web-based social network members are provided. According to one embodiment, contact content including an associated GPS identifier and status for web-based social network members located at or near the same location automatically appears on a GPS-enabled device. A further exemplary system includes a GPS-enabled device configured to receive a GPS identifier and a status representing a location and a current state for a web-based social network member, a processing module that associates the received GPS-identifier and the received status, and a communications module that sends the associated GPS-identifier and status to a server comprising a web-based social network database. Contact content in a web-based social network database record in the web-based social network database is updated to include the associated GPS identifier and status for the web-based social network member.
    Type: Grant
    Filed: March 20, 2014
    Date of Patent: December 8, 2015
    Assignee: Facebook, Inc.
    Inventors: Jed Stremel, Thyagarajapuram S. Ramakrishnan, Mark Slee
  • Patent number: 9143616
    Abstract: A system that supports multiple contact centers includes a communications network that is coupled between a private network (e.g. MPLS network) and a remote computing environment (e.g. cloud environment). A server system in the remote computing environment monitors health of different network segments (e.g. bandwidth of the connection between the communications network and the remote computing environment, bandwidth of a link used by a tenant to access the private network, etc.). When it is determined that quality of service for voice conversations for one or more contact centers is at risk due to a health status parameter of a network segment reaching a threshold, an appropriate system reaction is triggered. The system reaction may be to offload future calls to a peer remote computing environment to service future calls. The system reaction may also be to cancel outbound campaigns, provide pre-determined “sorry” messages, and the like.
    Type: Grant
    Filed: November 2, 2012
    Date of Patent: September 22, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Galina Kovalenko, Slava Sayko, Slava Zhakov
  • Patent number: 9100438
    Abstract: Example methods and apparatus are disclosed for maintaining a shared identity profile. An example method includes receiving, at a first online service provider, a plurality of profile information items from a user and storing, by the first online service provider, the profile information items in an identity profile associated with the user. In the example method, at least one of the profile information items includes user identifying information that is capable of verification. The example method also includes verifying, by the first online service provider, the user identifying information and storing, by the first online service provider, as part of the identity profile, a verification status corresponding with the verifying.
    Type: Grant
    Filed: March 24, 2009
    Date of Patent: August 4, 2015
    Assignee: Google Inc.
    Inventors: Justin Lawyer, Scott Barta, Peiran Guo
  • Patent number: 9098853
    Abstract: A system and method of determining whether to make an item listing visible to a user are disclosed. A user is enabled to navigate an e-commerce site. A returns frequency index is calculated for the user based on the user's transaction history. The user's transaction history includes the user's history of item returns. It is determined whether or not to make an item listing visible to the user on the e-commerce site based on the returns frequency index for the user. In some embodiments, the returns frequency index is calculated using the mathematical expression (VRet/NRet)/(VPurch/NPurch), wherein VRet is a total value of items returned by the user, NRet is a total number of items returned by the user, VPurch is a total value of items purchased by the user, and NPurch is a total number of items purchased by the user.
    Type: Grant
    Filed: October 23, 2012
    Date of Patent: August 4, 2015
    Assignee: eBay, Inc.
    Inventors: Muthu Sundaresan, Vivek Gupta
  • Patent number: 9092821
    Abstract: In economic networks, it is not currently possible to observe all flows between entities. Only a portion of relationships between firms is known publicly, and only a portion of those relationships is assigned values through reporting requirements by the regulating public institutions. Therefore, obtaining a plurality of documents that describe companies and their known connections through public sources will necessarily result in an incomplete matrix of customer-supplier relationships containing some mixture of known relationships with known values, known relationships with unknown values, and unknown relationships with unknown values. A method and system is presented to obtain a best estimate of all unknown values given the known information in the network, including an amount that is assigned to unknown entities to be discovered later.
    Type: Grant
    Filed: November 17, 2011
    Date of Patent: July 28, 2015
    Assignee: Ashbury Heights Capital, LLC
    Inventor: Eric McGill
  • Patent number: 9058583
    Abstract: Example systems and methods of mobile access to information for items or objects, such as, for example, product and inventory items found in a warehouse or on a shop floor, are presented. In one example, an identifier is received at a mobile communication device. A search request including the identifier is transmitted from the mobile communication device to an enterprise resource planning system. Information descriptive of at least one item is received at the mobile communication device from the enterprise resource planning system in response to the search request. The information is presented to a user of the mobile communication device.
    Type: Grant
    Filed: September 6, 2012
    Date of Patent: June 16, 2015
    Assignee: SAP SE
    Inventors: Dirk Kempf, Norbert Bröker, Tobias-Alexander Storz, Uwe Pfisterer
  • Patent number: 9037514
    Abstract: The present invention is directed to a method of payment using a wireless Internet comprising the step of storing individual identification information provided from a user in an authentication server; authenticating the service server when request of the stored individual identification information is received from the service server, and transmitting the stored individual identification information to the service server when the authentication has succeeded; transmitting a message of requesting a service access to a mobile terminal of the user from the service server; and transmitting the individual identification information sent from the authentication server to the mobile terminal by means of a transmitting query of the individual identification information from the mobile terminal.
    Type: Grant
    Filed: December 27, 2011
    Date of Patent: May 19, 2015
    Assignee: SK PLANET CO., LTD.
    Inventors: Jun-Won Choi, Joo-Mun Lee, Sang-Yun Lee, Myung-Sung Lee, Jae-Boo Chung
  • Publication number: 20150134481
    Abstract: The disclosure relates to facilitating and tracking joint purchases among multiple parties. More particularly, multiple parties may use a joint purchasing service to jointly purchase one or more items according to a consecutive, concurrent, or other ownership distribution that the parties agreed upon, and the joint purchasing service may implement one or more controls to track and maintain the ownership distribution. For example, locations associated with jointly purchased items may be tracked such that joint purchasers may be notified when possession should be transferred (e.g., when the current owner's turn expires, when one owner exceeds a usage proportion allocated thereto, etc.). Furthermore, ownership over certain jointly purchased items may be automatically managed (e.g., an electronic item may be transferred from one joint owner to another when the current owner's turn expires, joint owners may be required to be in proximity to use the item, etc.).
    Type: Application
    Filed: November 3, 2014
    Publication date: May 14, 2015
    Inventors: Sarah GLICKFIELD, Isaac David GUEDALIA
  • Publication number: 20150134480
    Abstract: Systems and methods to present digital content listings are described herein. A selection of digital content listings from a catalog of digital content listings is received. The catalog of digital content listings describes digital content available for download. The selection may be received from a mobile device of a merchant operating a brick-and-mortar store. Digital content listings are accessed from the catalog of digital content listings based on the received selection of digital content listings. A consumer is determined to be located within a pre-defined distance from a brick-and-mortar store. The accessed digital content listings are presented to the mobile device of the consumer.
    Type: Application
    Filed: August 25, 2014
    Publication date: May 14, 2015
    Inventor: Steven John Marks
  • Publication number: 20150134479
    Abstract: An online retailer may have a number of items for sale. The online retailer may enable a reseller to resell one or more of the items for sale. The retailer may provide items to the reseller at a discount. The price paid by a customer may include a markup from the reseller. The reseller may have a reseller code. When a resold item is purchased by a customer, the reseller code may be provided to the retailer. Based on the reseller code, the retailer may determine the price to be charged to the customer. After an item is purchased by a customer, the markup for the reseller may be paid to the reseller. Resellers may be organized in a hierarchical relationship. One or more of the resellers above the reseller corresponding to the reseller code may receive a portion of the markup for the item.
    Type: Application
    Filed: November 11, 2013
    Publication date: May 14, 2015
    Applicant: EBAY INC.
    Inventor: Akshay Gadre
  • Publication number: 20150120500
    Abstract: Disclosed herein are example embodiments for facilitating guaranty provisioning for an exchange. For certain example embodiments, at least one device, such as a mobile device or a server device or an electronic apparatus: (i) may facilitate a matching of at least one proffered guaranty transaction with one or more proffered transaction characteristics; or (ii) may participate in at least one guaranty transaction marketplace to produce at least one guaranty transaction associated with at least one guaranty for a proposed product transaction. However, claimed subject matter is not limited to any particular described embodiments, implementations, examples, or so forth.
    Type: Application
    Filed: October 29, 2013
    Publication date: April 30, 2015
    Applicant: Elwha LLC, a limited liability corporation of the State of Delaware
    Inventors: Edward K.Y. Jung, Richard T. Lord, Robert W. Lord
  • Publication number: 20150120499
    Abstract: A method performed in a managing device for managing charging of an electrical vehicle, the method comprising the steps of retrieving (S2) information on behavior of a counterpart and/or the relationship between a user of the managing device and the counterpart, and comparing (S3) the information to a predetermined set of behavior and relationship scenarios pre-set to the managing device, as well as selecting (S4) an action to be performed by the managing device or the user of the managing device based on which behavior and relationship scenario the information matches or if a match is lacking.
    Type: Application
    Filed: October 29, 2013
    Publication date: April 30, 2015
    Applicant: TELEFONAKTIEBOLAGET L M ERICSSON (PUL)
    Inventors: Matthew John LAWRENSON, Julian Charles Nolan
  • Publication number: 20150106231
    Abstract: A system and method for the generation of candidate domain names are presented. The method includes receiving, by at least one server communicatively coupled to a network, a request to access or purchase access to a software application, the request being received from a user. Keywords associated with at least one of the user, a website of the user, and a business of the user are generated and a candidate domain name relevant to the keywords is generated. A user interface is displayed including the candidate domain name. The user interface enables the user to register the candidate domain name.
    Type: Application
    Filed: October 10, 2013
    Publication date: April 16, 2015
    Inventor: Tapan Kamdar
  • Publication number: 20150100460
    Abstract: Systems and methods to arrange transactions are described. A transaction request may be received from transaction parties. The transaction request may include transaction data. Geographic region data associated with the transaction parties using the transaction data may be retrieved. A mutual geographic region based on the geographic region data may be determined. Suggested transaction locations based on the mutual geographic region may be determined. The suggested transaction locations may be recommended to the transaction parties.
    Type: Application
    Filed: December 21, 2013
    Publication date: April 9, 2015
    Inventors: Polly Howden, Dennis Cheung, Erskine A. Williams, Myra Wong Liu, Dean Amstutz, Francesca Cuda, Paul D. MacDonald, Leanne Tite
  • Patent number: 8996610
    Abstract: In accordance with embodiments, there are provided proxy mechanisms and methods for utilizing an identifier of a request to route the request to a networked device. These proxy mechanisms and methods for utilizing an identifier of a request to route the request to a network device can avoid delays associated with using DNS to route requests, while further reducing a number of IP addresses necessary for routing such requests to various network devices.
    Type: Grant
    Filed: October 1, 2010
    Date of Patent: March 31, 2015
    Assignee: salesforce.com, inc.
    Inventors: Jayesh Sureshchandra, Steven Lawrance, Ryan Guest, Addison Luh
  • Patent number: 8997139
    Abstract: The present disclosure involves a method of conducting a transaction. In one aspect, the method includes: displaying a media program on a media display device; indicating, while the media program is being displayed, an item associated with the media program is available for purchase; receiving authentication information of a prospective purchaser of the item; and completing a purchase of the item in response to the authentication information. In another aspect, the method includes: receiving, from a media display device, a user authentication request that contains user login credentials; granting the user authentication request in response to the user login credentials; and sending an authentication permission to the media display device; wherein the receiving and the sending are each performed such that the user login credentials and the authentication permission are sent through one or more intermediate hops without being inspected by any of the intermediate hops.
    Type: Grant
    Filed: March 15, 2012
    Date of Patent: March 31, 2015
    Assignee: eBay, Inc.
    Inventors: Gak Wee Low, Mark Wenger, Prashant Jamkhedkar