Abstract: A categorizer produces a first measure regarding cases associated with an issue. Information regarding additional cases associated with the issue is received after one or more events have occurred with respect to the issue. Based on further output from the categorizer, a second measure is produced regarding the additional cases associated with the issue.

Abstract: A pulsed-survey service may be provided by obtaining a question sequence including a number of survey questions, and determining a base survey-pulse rate, such as once per week, but no more frequent than once per day. During each pulse period, for each of a number of subscriber entities, a pulsed survey is performed. Each survey pulse poses and collects responses for at least one, but no more than ten percent of the survey questions. Both intra- and inter-entity benchmark statistics are determined for the pulsed-survey responses, and the statistics and survey results are provided for presentation to the subscriber entity via a survey-results interface.

Abstract: A method and system to evaluate maturity level of a software product is provided wherein the evaluation is based on four maturity levels, the maturity levels being Basic, Established, Differentiated, and Leadership in dimensions of key focus areas namely Product planning, Technology Tools & Methodology, Product Code & Quality, Release & Configuration Management, Usability, Security & Supply chain, and Intellectual Property Rights, and competency areas of Process, Infrastructure, Architecture, and People. A checklist having plurality of conformance requirements is provided at each maturity level for each key focus area to assess the maturity level of the software product.

Abstract: A method and system is presented for the creation, delivery, processing, and overall management of surveys across and on sites and applications that display online and mobile content that is tracked using an audience validation system. Improvements on the functionality of an audience validation system include creating a marketplace for content and application publishers to make their audiences available for general market research surveys. In one embodiment, the system significantly reduces the overheads involved in market research for all parties concerned including publishers, the consumers of the publishers' content, and market researchers wishing to survey the consumers of the publishers' content. In one embodiment the invention affords both publishers and marketers access to self-service portals to make their audiences available and to survey them respectively.

Abstract: Systems and methods for processing alert communications are provided herein. Some exemplary methods may include processing alert communications on a mobile client computing device, where the mobile client computing device having a mobile survey management application. The method may also include executing instructions stored in memory to: capture at least a portion of an electronic mail alert communication provided to the mobile client computing device, the electronic mail alert communication being provided to the mobile client computing device by a survey management application of an application server, to establish an active issue within the mobile survey management application, and provide notification to the survey management application that the active issue has been resolved.

Abstract: A computer system for identifying utility cost savings is provided. The computer system includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive usage information gathered from at least one site via a first interface, administer a utility questionnaire via a second interface, and determine recommendation information describing a plurality of cost savings recommendations for the at least one site based on a set of responses to the questionnaire and the usage information.

Abstract: A system and method are disclosed for providing program criteria representing a plurality of audio and/or visual programs. A plurality of tokens are stored in a database of one or more computers, each token having an identifier for identifying a predetermined audio and/or visual program. Each token may be a universal program identifier that represents a specific program in a global programming environment (e.g., the token may identify a program across multiple tuning spaces). Alternatively or additionally, a token may be a tuning-space specific program identifier that represents program criteria associated with a specific program for particular tuning space. The server is programmed to provide at least one token to a remote computer based on selection criteria.

Abstract: Methods and systems are provided herein for the analysis of clickstream data of online users. The analysis methods and systems allow for the creation of new offline business methods based on online consumer behavior.

Abstract: The present disclosure relates to a method and a user device for generating and providing customized survey questionnaires. The method and user device monitor events occurring on the user device and generate behavioral data accordingly. Upon detection of fulfillment of a survey trigger condition, the method and user device generate a customized survey questionnaire including a question either selected or generated based on the generated behavioral data. The customized survey questionnaire is generated using survey customization data. The method and user device provide to a user the customized survey questionnaire, collect a response to the question from the user thereby generating survey participation data, and transmit the survey participation data to a survey server.

Abstract: A method of developing scores for a company including receiving, at a hardware server, customer experience data including information related to a customer's experience with the company and information related to the customer's specific interactions with the company; generating, by one or more processors, an experience score for the company based on the information related to the customer's experience with the company; generating, by one or more processors, an interaction score for the company based on the information related to the customer's specific interactions with the company; generating, by one or more processors, a composite score for the company; and rendering an image of at least one of the experience score, the interaction score, or the composite score for the company for presentation of the image via a computer.

Abstract: Technologies and implementations for providing quality of experience information are generally disclosed.

Abstract: An item information system implements a method that receives coded content at a server submitted by a plurality of users. The coded content corresponds to items of interest to the plurality of users. The coded content includes one or more of a digital file, a digital image, or an alphanumeric code. The items of interest are organized into item information lists on a per user basis. The users are able to share their items of interest with friends or acquaintances via social networking services. The item information system identifies targeted marketing opportunities by at least analyzing the item information lists of the plurality of users.

Abstract: An instrument for measuring and presenting customer impressions of a company uses weighted response values of survey questions to develop a customer experience score and a customer interaction score. The two scores are added to produce a composite score. The three scores for a company may be presented with other score sets for other companies to provide a simple and consistent comparison of companies. When different businesses or even different industries have different customer experiences and interactions, weighting of response values can be adjusted to more accurately reflect the importance of that factor on the overall customer experience, which models customer satisfaction.

Abstract: A facility for analyzing market research survey results is described. Among a number of users who have responded to a market research survey, the facility selects users whose responses to the survey match a designated pattern of responses to the survey. The facility then generates output that identifies social networking actions performed by the selected users.

Abstract: An online marketing research system where users identify a specific brand and/or competitive brands in which they are interested. An internet crawler engine collects sentiments relating to the identified brands according to a sampling method, which may be created by the user. The results from the internet crawler are refined using a refinement engine. The refined sentiments are then scored by a sentiment engine. Users may view the scored results via a user interface, which itself includes an interactive sentiment modeler. The interactive sentiment modeler provides quantified insights and allows users to select types of charts, the constructs, and timelines that are important to them.

Abstract: The various exemplary embodiments provide a method for projecting survey information into a geographic region. The geographic region is divided into a plurality of geographic subregions, each of which are profiled using a plurality of profiling variables to form a selected geographic subregion profile. The profiling variables include both demographic and behavioral variables. A plurality of survey respondents are then randomly assigned into the selected geographic subregion to form a modeled population, with the random assignment weighted based on a representation probability of each of the corresponding plurality of survey respondents for the selected geographic subregion profile, with the representation probabilities having been determined using a sample balancing algorithm. Following such profiling and assignment for all subregions, survey information corresponding to the modeled population is projected into the geographic region.

Abstract: A computer-implemented method for survey management is disclosed. Purchase data is received via a computer network from a first digital device coupled to the computer network. A targeted survey is generated based on the purchase data. A web link associated with the targeted survey is transmitted to a second digital device coupled to the computer network. A survey response is received via the web link from the second digital device. A weight is assigned to the survey response. The weighted survey response is transmitted for display on a third device coupled to the network.

Abstract: Techniques that may be used by a consumer analytics system to track consumers' knowledge of brands and interactions with brands based in part on location data for consumers and responses to surveys that are distributed to consumers based at least in part on location data for the consumers. Such location data may be received, for example, from mobile devices operated by the consumers. A brand strength may represent any suitable measurement of a fraction or share of a market category. In some embodiments, a consumer analytics system may determine brand strength for a business using factors that each represent a “share” of a market category held by a business. The system may additionally track changes in these factors over time. Examples of factors that may be tracked include brand awareness for a business, brand accessibility for the business, brand consideration, brand usage, and brand favorites.

Abstract: A system for offering survey response opportunities for sale to purchasers in a survey market system that is associated with a consumer analytics system. A survey response “opportunity” may be an expectation of the system that, if a survey is distributed, a response will be received and represents a chance for a potential surveyor to request that a survey be distributed on its behalf. Using the system, a purchaser may specify one or more conditions for distribution of a survey and one or more questions to be included in the survey, and request that a consumer analytics system distribute the survey in response to detecting that the conditions are met. For example, if a condition relates to consumer behavior, a survey may be distributed in response to detecting, from an analysis of location data indicating geographic locations of the consumer, that the consumer engaged in the behavior.

Abstract: A method and system are provided for providing incentives and rewards to consumers in return for their sharing of their electronically-derived consumer location data and sharing their opinions and feedback. The system may be programmed to determine parameters of a reward offered to an individual consumer or group of consumers based on or more criteria. In addition, location-derived insights and information reported by the consumers may be used to segment and customize the available incentives and rewards for each consumer. Reward redemption analytics may also be used to evaluate the effectiveness of reward customization.

Abstract: Systems and methods for polling populations. In one embodiment, a method includes forming a respondent pool (which can be, 10% of the population), and polling the pool at first time in a roiling period. The method also includes randomly replacing a fraction (20% in some embodiments) of the respondents with respondents who were previously polled more than one rolling period ago. The poll is then repeated and the results compared with the results from about one rolling period before. The population can be small enough that the results tend to exhibit skew and kurtosis. In some embodiments, the skew can be outside of the range of ?0.8 to 0.8 and the kurtosis can be either leptokurtic or platykurtic. The organization taking the poll can have an ongoing relationship with the population. Some embodiments include an order taking system for a merchant (such as a promotional goods merchant) along with a polling system.

Abstract: Embodiments of the invention provide means to the users of the system to provide ratings and corresponding feedback for enhancing the genuineness in the ratings. The system includes a memory coupled to a processor. The memory includes one or more instructions executable by the processor to enable the users of the system to rate each other based on at least one of sharing, exchanging, and selling one of activity, service or product. The system may provide a mechanism to encourage genuineness in ratings provided by the users. Furthermore, the instructions facilitate the rating receivers to provide feedbacks corresponding to the received ratings. The feedback includes accepting or objecting to a particular rating. Moreover, the memory includes instructions executable by the processor to enable the system to determine genuineness of an objection raised by a rating receiver.

Abstract: Provided is a process for selecting candidates for participating in a market-research survey, or receiving other offers, based on location history while protecting privacy of the candidates.

Abstract: A social networking system generates metrics for one or more groups of users defined by various social signals. A group of users may be defined by the users' observed actions in a social networking system and/or the connections between the users' and other social networking system users. Data for the group of users may be compared against data for a control group to generate metrics for the group of users.

Abstract: A method is implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions. The programming instructions are operable to at least one of receive and assess current technology adoption trends. Additionally, the programming instructions are operable to provide a technology adoption forecast.

Abstract: A system and method for conducting an online poll by providing a website upon which a visitor to the website can post a question or statement accompanied by one or more pre-determined possible responses to the question or statement. A subsequent visitor to the website is able to view the question or statement and select one or more responses. Preferably, questions or statements posed may only be grouped or searched by a visitor to the website using categories of data for which the visitor to the website has provided information. The subsequent visitor is only able to view the results of the poll once he or she has selected a response. Preferably, responses selected to a question or statement may only be grouped or searched by a visitor to the website using categories of data for which the visitor to the website has provided information.

Abstract: Latent Semantic Engineering processes, devices, and methods match (aspirational, emotional, functional, physical) Latent Semantic Engineering semantic space user needs to (aspirational, emotional, functional, physical) Latent Semantic Engineering semantic space designs. Latent Semantic Engineering processes, devices, and methods thereby match user needs to designs, increase matching accuracy, and increase product quality, customer satisfaction, and product success.

Abstract: Items—including gourmet products—are evaluated and rated by participants in a controlled event, which can be coordinated by software locally or at a dedicated website. Event data, including item scores and participant scores can be shared with vendors, merchants and other commercial entities associated with the products. Promotional incentives from such entities for the products (and related products) can then be directly targeted and provided to participants and other members of the public. The participant's activities can also be collected and disseminated to affiliates/friends of the participants through social networking sites, personalized web pages, etc.

Abstract: A system for providing spending information in a locality by foreign visitors using transaction records of financial presentation devices such as credit and debit cards that are presentable to merchants is disclosed. A storage device stores transaction data generated from card transactions. A transaction analysis module executable by a processor generates a filtered set of transaction records that exclude, from the stored data, a set of transactions which are indicative of having been made by long term residents of the locality, rather than by residents of foreign regions, in order to improve the accuracy of true foreign visitors to the locality. For example, the system filters out from the database all transactions of accounts that have made a bill-pay transaction. As another example, the system filters out non face-to-face transactions and all transactions with mail order and catalog merchants, and schools.

Abstract: A system and method provide digital online surveys and testing using interactive multi-media content with an option to enable and disable Human Interaction Proof (HIP) capabilities. The system may use random interactivity with multi-media content as HIP validation and subsequently make the user take a test or online survey. The system may associate successful completion of tests to rewards, awarded by publishers or stakeholders wanting to conduct surveys or tests or by third party affiliates that are part of the exchange connecting the content provider and the advertiser wishing to conduct the test, with the option to enable and disable HIP capabilities. The system may segment such tests and surveys across demographics. The system may capture analytics as part of HIP along with testing and survey results. Combined analytics may have demographics as different dimensions. The system may use haptic technology for HIP and to complete the test or survey.

Abstract: Methods, systems, and apparatuses for correlating broadcast media advertising with its impact on the performance of all channels in the integrated marketing campaign and the overall web site relating to the offering being advertised are disclosed. A marketing performance data interface collects, over a time period, broadcast marketing performance data regarding advertisements of an offering through two or more broadcast marketing providers. The broadcast marketing performance data includes advertisement scheduling and cost information. A channel performance database stores the collected broadcast marketing performance data. A web analytics software obtains web site usage data about the impact of the advertising on a web site relating to the offering including at least one key metric.

Abstract: Methods of evaluating the effectiveness of a message in changing the opinion of a person are provided. A person's opinion on a position statement is obtained and given a numerical value, after which the person assesses several messages related to the position statement based on how convincing each message is to that person, assigning a numerical value to each message. The person's opinion on the position statement is then re-assessed, and for any person whose opinion has changed in a certain direction, the numerical values for each message are averaged to obtain an effectiveness score for each of the several messages.

Abstract: A method and apparatus may segment a business' customer base and determine one or more business behaviors toward customers based on the segmentation. For example, the method and apparatus may communicate a survey to a plurality of customers including at least one needs-based question and at least one demographics question. The method and apparatus may also group received survey data into a plurality of segments. Using sets of received survey data, the method and apparatus may also classify each of the plurality of customers into a segments based on the received numerical values. The numerical values for each customer data set may correspond to one of the plurality of segments. The method and apparatus may then determine one or more needs of each customer based on the segment and a customer data set and determine a prerequisite business behavior for each segment based on the determined needs of each customer.

Abstract: There is provided an information processing apparatus including an image pickup part; a display part; a position detecting part for detecting a position of a target relative to the display part; a face detecting part for detecting a face from a taken image; an attribute obtaining part for obtaining attribute information of the target; a group determining part for determining a group to which the target belongs, at least based on the attribute information of the detected target; a content determining part for determining a content to be provided to the target based on at least one of group information of the target and the attribute information of the target; and a display processing part for displaying content information of the content to be provided to the target, on the display part in a display style in accordance with the position of the target.

Abstract: Techniques for help desk management are provided. A user's experience with a resource is captured via a rating. The rating is recorded along with other metrics associated with a processing environment of the user and proactive action taken in response to configuration or performance problems with the user.

Abstract: Systems and methods for analyzing results of an automated survey are provided. In one implementation, a computer-implemented method comprises conducting, by a processing device, an automated survey on a survey recipient associated with a customer location. The automated survey is configured to prompt the survey recipient regarding the quality of a service performed for a customer associated with the customer location. The method also includes receiving survey result information from the survey recipient in response to conducting the automated survey. The method further includes analyzing the survey result information and determining if one or more subsequent follow-up actions are warranted based in part on analyzing the survey result information.

Abstract: According to some embodiments, a data acquisition processor may receive a customer feedback response to a loyalty survey, the customer feedback being received after a notice of an interaction associated with an insurance entity and a customer is received. A loyalty rating may be determined for the customer based on the received customer feedback response. Based on the loyalty rating, information associated with the customer may be automatically transmitted to a partner platform. The partner platform might be associated with, by way of examples only, a sales partner platform, a distribution partner platform, or an end customer platform.

Abstract: According to some embodiments, a data acquisition processor may receive a customer feedback response to a loyalty survey, the customer feedback being received after a notice of an interaction associated with an insurance entity and a customer is received. A loyalty rating may be determined for the customer based on the received customer feedback response. Based on the loyalty rating, information associated with the customer may be automatically transmitted to a party other than the insurance entity. The party other than the insurance entity might be associated with, by way of examples only, a third party administrator, an insurance sales agent, or a sales partner of the insurance entity.

Abstract: Systems and methods for processing alert communications are provided herein. Some exemplary methods may include processing alert communications on a mobile client computing device, where the mobile client computing device having a mobile survey management application. The method may also include executing instructions stored in memory to: capture at least a portion of an electronic mail alert communication provided to the mobile client computing device, the electronic mail alert communication being provided to the mobile client computing device by a survey management application of an application server, to establish an active issue within the mobile survey management application, and provide notification to the survey management application that the active issue has been resolved.

Abstract: A customer feedback acquisition and processing system includes a data acquisition processor for receiving a portion of a customer feedback response to a portion of a loyalty survey, the portion being received after a notice of an insurance claim associated with a customer is received. The data acquisition processor may then automatically classify the portion in one of two categories, the two categories being a potential-promoter category and a non-potential-promoter category. When the portion is classified as being in the potential-promoter category, it may be automatically arranged for the customer to respond to a supplemental portion of the loyalty survey before the survey is concluded. When the portion is classified as being in the non-potential-promoter category, it may be automatically arranged for the loyalty survey to be concluded without having the customer respond to the supplemental portion of the loyalty survey.

Abstract: A device, method, and system for generating online social community profiles includes collecting behavioral characteristics of community members of an online social community and aggregating the behavioral characteristics to generate a social community profile for the online social community. The social community profile may be used to elicit proposals from vendors, which may be voted on or responded to by the community members of the online social community.

Abstract: In one embodiment, a method and system can be configured to collect survey information from targeted customers. The method and system can provide customer survey information to merchants such as retailers and service providers. The system and method can be configured to identify consumers to participate in a survey program.

Abstract: A system and method of profile matching using a multi-media survey is described. The method is capable to capturing the emotional reflex of a user. The method is generalized to categorizing an entity (a user or an object) to specific segment with similar emotional profiles. Each entity can be assigned to an emotional code. Such code can be used as a universal vocabulary in the emotional space for both commerce and consumers to adopt in facilitating communication among different parties.

Abstract: A system can include a satisfication detection server to receive from a network-enabled device questionnaire responses corresponding to an online questionnaire. The satisfication detection server can determine for each questionnaire response a probability that the questionnaire response represent satisficing. The satisfication detection server can also output a data file that includes results of the determining. A satisfication detection database can store the data file.

Abstract: Items—including gourmet products—are evaluated and rated by participants in a controlled event, which can be coordinated by software locally or at a dedicated website. Event data, including item scores and participant scores can be shared with vendors, merchants and other commercial entities associated with the products. Promotional incentives from such entities for the products (and related products) can then be directly targeted and provided to participants and other members of the public. The participant's activities can also be collected and disseminated to affiliates/friends of the participants through social networking sites, personalized web pages, etc.

Abstract: An audience platform is disclosed. In a first example case, a first question is received. A preference event associated with the first question is received. A score is determined for the first question based at least in part on the preference. In a second example case, indications of a first and second potential interviewee are received. Preference events associated with the first and second potential interviewees are received. Scores are determined for the first and second potential interviewees based at least in part on the received preference events. A designated interviewee is selected based on the first and second scores. In a third example case, indications of a first and second potential awardee are received. Preference events associated with the first and second potential awardee are received. Scores are determined for the first and second potential awardees based at least in part on the received preference events.

Abstract: In embodiments of the present invention, improved capabilities are described for perturbing non-unique values may comprise finding the non-unique values in a data table, perturbing the non-unique values to render unique values, and using the non-unique values as an identifier for a data item.

Abstract: A method and system for predicting consumer spending includes conducting a survey of a panel of individuals to obtain future anticipated spending data for a time periods; and tracking actual spending of the surveyed individuals for the time periods and tabulating. The method also includes calculating with a processor the difference in actual spending and the anticipated spending in the time periods to obtain spending normalization factors. The method further includes calculating the transitional probability of future spending for a time period beyond the surveyed time period to order obtain a preliminary spending prediction based on the survey results of the surveyed time periods. A prediction of consumer spending is determined by adjusting the preliminary spending prediction in response to the first and second normalization factor to determine a prediction of consumer spending for a future time period.

Abstract: Disclosed is a method, system and computer program product for deriving marketing strategy for at least one of a product and a service utility value from an associated utility value by collecting feedback from a user of at least one product or service, wherein the feedback provided by the user is available in multiple sources associated with the at least one product or service, computing a utility value for the at least one product or service based on the feedback of the user, and generating an appropriate marketing strategy for the at least one product or service based on the utility value. Other embodiments are also disclosed.

Abstract: A processor based method of determining a service quality category measure, the method comprising receiving a service event attribute reflecting a service event over a period of time, and automatically correlating the service event attribute with a service quality category to determine a service quality category measure. A processor-based method of providing a service quality category measure, the method comprising receiving a service quality category measure where the service quality category measure represents a correlation of a service event attribute with a service quality category, and providing the service quality category measure to a graphic interface.