Abstract: A method, a system and a computer program product for analyzing customer service quality is disclosed. A plurality of customer call service quality parameters is identified using historical data. The plurality of customer call service quality parameters is quantified and correlated. The customer service quality is analyzed using the plurality of customer call service quality parameters. A repository is generated using the historical data of a plurality of customer calls and a set of pre-defined customer call flow templates. A subset of service quality queries is identified using contextual information of the customer call from the repository of service quality queries. The subset of service quality queries is then interspersed in the customer call. The customer service quality is analyzed using responses to the subset of service quality queries.

Abstract: A questionnaire system in which a mobile device is used by user to create questionnaires and send it to other recipients. The questionnaire is created by user of a mobile device using audio inputs for a questionnaire preamble and question preambles. A server in the network incorporates other generic portions of the questionnaire as necessary. Thus, a user can make adhoc questionnaires, send them to recipients and receive the results provided by the recipients from their respective mobile devices.

Abstract: Some embodiments provide a data intelligence extraction system for extracting intelligence from different events that are generated by separate and independently operating event generating sources within a business, wherein each event generating source records some set of business activities and the data associated with those activities. The intelligence that the system extracts includes a cradle-to-grave accounting for the engagement that different entities have with a business over the entirety of the entity-to-business relationship. This cradle-to-grave accounting is formed by the system linking events that are related causally, temporally, or on the basis of an entity to which they relate. The system then constructs data assets to capture the data from the linked events, and in so doing, provide the business with assets that compile the data the business has obtained on the different entities over the cradle-to-grave engagement with those entities.

Abstract: Disclosed are various embodiments relating to generating profile-based groups to obtain item suggestions. A network page is rendered in a client computing device comprising a topic field to input a topic and a third party criteria selection mechanism to select at least one third party user. The user inputs the topic and the third party criteria. A request for suggestions relating to the topic is then sent from the client computing device to a server computing device.

Abstract: The transmission of a review request to a potential author of a review on a review site is facilitated. A determination is made that the potential reviewer has not, subsequent to the transmission, authored a review on the review site. A follow-up action to take with the potential reviewer regarding the review request is determined.

Abstract: A mechanism, in a data processing system, is provided for defining marketing strategies. The mechanism dynamically obtains information related to customer interactions associated with a plurality of customers, analyzes the information to identify patterns, selects patterns to define a marketing strategy for a marketer, and defines a marketing strategy based on the selected patterns.

Abstract: Systems and methods are provided for determining and displaying an indicator of crowd-based sentiments for an entity. Observers may provide feedback regarding various categories/metrics for the entity, which may be used to calculate a score representative of the crowd-based sentiment for the entity.

Abstract: A computer processor provides a set of datasets, including at least a first dataset, with each dataset of the set of datasets respectively being configured to allow the dataset to be presented according to multiple variations, with each variation being defined by a selection of at least one transformation. The computer processor receives customer feedback information relating to at least a first variation of the first dataset. The computer processor trains a first machine learning algorithm, based, at least in part, upon the customer feedback information. The computer processor performs, by the first machine learning algorithm, a marketing act. The marketing act includes at least one of the following: (i) defining a new variation of the first dataset, (ii) defining a new transformation for defining variations of the first dataset, (iii) recommending a predefined variation of the first dataset, and (iv) pricing a predefined variation of the first dataset.

Abstract: Systems and methods of using electronic records and corresponding physical signage for advertising and marketing an item are defined. A user input interface is used to create electronic records that define the advertised and marketed item. A database communicates with the user input interface and stores one or more electronic records. A record comparer compares electronic records and limits the number of records that relate to the same item using a prioritization schema and a limit identifier. A code generator generates an electronic code associated with a single record. A sign generator creates an electronic sign and an output system reproduces a physical version of the electronic sign.

Abstract: Systems and methods for annotating a content item may include determining statistical data concerning the at least one resource, brand, product, or service. A statistic of the statistical data may be associated with a content item associated with the at least one resource, brand, product, or service. A request for a content item may be received from a client device and the content item associated with the statistic of the statistical data may be selected in response to the request. Data to effect presentation of the selected content item and data to effect presentation of an annotation with the selected content item may be served. The annotation may be based, at least in part, on the statistic of the statistical data.

Abstract: Computer-implemented method for transforming a user's raw data into suggested actions to improve business function. In the preferred embodiment, the method is applicable particularly to online social media data and the effect the user's marketing has on it. The user selects a desired topic and goals from displayed lists. The system determines story questions having quantifiable answers needed to understand how to meet the goals. The system identifies data types necessary to answer each story question and which data sources have the necessary data types. Using user-provided logon credentials, the system accesses, copies and stores necessary data and uses it to compute answers to story questions. The system identifies actions from a predetermined set of actions that the user could take to meet his goals. The system presents results in a story form using sentences and graphics, which are more easily comprehended than a tables and dashboards.

Abstract: Methods, apparatuses, and computer program products are herein provided for attracting a user's gaze to information associated with a portion of a display in a non-intrusive manner. A method may include determining to attract a user's gaze to information associated with a portion of a display. The method may further include causing presentation of a visual attractant on the display proximate the portion of the display. The method may further include causing presentation of the visual attractant on the display to be ceased in an instance in which the user's gaze is determined to be moving toward the information. Corresponding apparatuses and computer program products are also provided.

Abstract: A computer-implemented method is provides. The method comprises receiving feedback messaged from a plurality of users via a network, each feedback message capturing user experience information for a user; classifying the feedback messages based on content into at least two categories comprising a negative category for feedback messages of a negative nature and a positive category comprising feedback messages of a positive nature; providing a dashboard for a manger to view at least the feedback message in the negative category, and marking those feedback messages that are most negative in nature; and polling each user who sent a feedback message of a negative nature to determine if a reply to said feedback message for found to be satisfactory.

Abstract: Receiving, tracking, and analyzing business intelligence data. In one aspect, the present disclosure relates to computer-implemented techniques for obtaining feedback data from users of a product, process or service, associating the feedback data with net promoter or other score values, performing analytic reporting based on the feedback data, and dynamically modifying the manner of obtaining the feedback data.

Abstract: A computer implemented method and an interactive guide management system (IGMS) for creating and managing interactive guides (IGs) for multiple items with feedback collection and customer support are provided. The IGMS creates IGs based on media content specific to the items received from item provider devices and stores the IGs in a guide management database (GMD). The IGMS generates a client application that displays the IGs for each item and interface elements for executing interactive functions based on functional inputs on a customer device. The GMD transmits the IGs to the client application based on item information for display in a stepwise manner. The IGMS receives customer inputs, functional inputs, and feedback information provided by the customer device via multiple communication modes from the client application via a network for providing real time or time shifted support, dynamically updating and managing the IGs, and performing one or more interactive functions.

Abstract: The application provides management processes and a corresponding system for supporting facilities management services. The management processes comprise expense tracking, property information management, inventory procurement and withdrawal, fault reporting, work order creation, contract management, asset management and preventive maintenance processes. In one embodiment, the system is at least partially provided by a cloud computing system.

Abstract: An improved method and apparatus for automated metrology, intervention assignment, evaluation, and forecasting is disclosed. The embodiments include innovative algorithms for stakeholder management, item generation, feedback, and progress tracking.

Abstract: A digital downloading jukebox system including a mechanism for delivering custom services to a recognized user, including services for creating playlists, communicating with others, accessing other features, etc. is provided. In some exemplary embodiments, after a user is recognized, the jukebox system allows users to access a special front-end via an Internet-enabled device or on an actual jukebox. Then, the user may, for example, create playlists, share songs with friends, send messages to friends, and access other value-added content. Such a system preferably learns about networks of friends, and enables managers to send similar messages to regular customers and/or others known to the system. In some exemplary embodiments, changes via a first user interface on a first device are reflected on second user interface on other properly-configured devices.

Abstract: A survey application includes a recording module configured to synchronously capture ancillary data associated with an entry of survey data, wherein the entry of the survey data may be reviewed to determine an authenticity of the survey application. The survey application may include a playback application for receiving the captured ancillary data and for displaying a representation of the ancillary data associated with an entry of survey data.

Abstract: A computerized method directed at smart phone users, that includes the step of utilizing a networked, computer device and software to provide “engagement services” via the video screens of the users' smart phones, can yield higher rates of customer conversions by configuring the computer device's software to provide: (a) a specialized interface that appears on the video screens of such smart phones, (b) prepared questions that appear on this interface and which are used in a dialog with a smart phone user to elicit the information necessary to establish the sales lead data of the smart phone user, (c) a real-time validation of the elicited information, and (d) prepared, follow-up responses, dependent upon the outcome of such validations, that also appear on the interface and which are provided so as to foster the continuation of the dialog and the collection of the necessary information.

Abstract: Described herein is a technology for facilitating policy management. In accordance with one aspect, the technology includes, but is not limited to, gathering of personal data related to users, and determining policy topics that are relevant to the specific users based on their personal profile and other criteria as defined by the users. Policy updates, including new policies or changes to the existing ones, which are most relevant to the users may further be provided in a systematic way.

Abstract: A computer-implemented method for conducting an interactive survey in a cable network comprising a head-end infrastructure (110) configured to deliver television programming and applications data via the cable network to a plurality of terminals (120), characterized by: storing, in a users database (131) at a survey manager module (130), profiles of network users; providing at the survey manager module (130) a questions database (133) comprising a plurality of questions, answers and user profile characteristics for which the questions are directed; detecting (201) in the terminal (120) that a new user has been assigned to a terminal; requesting (203) by the terminal (120) a question from the survey manager module (130) via the cable network; presenting (205) the question to the user at the terminal (120) and collecting the answer via the terminal (120); and sending (206) the answer from the terminal (120) to the answers database (134) at the survey manager module (130) via the cable network.

Abstract: Embodiments of the present invention provide a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system including a performance dashboard monitoring system that is standardized and centralized across the channels and sub-channels in an organization. The performance dashboard monitoring system is used to track, measure, and resolve incidents that occur throughout the channels, sub-channels, systems, and applications of an organization. The system receives information related to two or more incidents, where each incident is associated with one or more of a business channel, sub-channel, or application. The system stores the information on a memory device. The system tracks the status of at least one incident between the occurrence and the resolution of the incident. The system displays on a user interface the information related to the incident on a channel, sub-channel, application, or individual incident level.

Abstract: Methods and apparatus are disclosed to model consumer choices.

Abstract: A method and system for analyzing customer feedback is provided. The method includes accessing a keyword and word mapping database and receiving consumer feedback data associated with a product or service. The consumer feedback data includes feedback data groups. Each group is divided into segments based on word analysis. Each segment is analyzed with respect to the keyword and thesaurus database. A score is generated for each segment and a composite score is generated for each feedback data group. Each composite score is stored.

Abstract: A system and method is provided for calibrating and normalizing eye data of one or more subjects prior to and/or during emotional testing of the subjects. In particular, initially performing one or more calibration or normalization operations prior to an emotional test of a subject may result in accurate evaluations of emotional responses based on measurements of eye data. Additionally, further calibration or normalization performed during the emotional test may be used to refine the initial calibration or normalization, further increasing the accuracy of the evaluated emotional responses.

Abstract: A mediation device according to the present application includes a task reception unit, a deliverable reception unit, a calculation unit, and a measures unit. The task reception unit receives work including one or more dummy questions from an order terminal used by an orderer. The deliverable reception unit receives deliverables of the work including answers to the dummy question from a plurality of acceptor terminals used by a plurality of acceptors. The calculation unit calculates some answer state of the dummy question included in the deliverables received by a second reception unit. The measures unit executes predetermined measures according to the answer state calculated by a calculation unit.

Abstract: A computer-implemented method for determining representation by political figures. The method can include compiling a list of political issues, receiving preferences of a plurality of voters for at least one issue in the list of political issues, determining a stance of a political figure for the at least one issue, and determining if the stance of the political figure matches a preference of the plurality of voters for the at least one issue.

Abstract: An initiatives exchange ecosystem includes a computing device operatively connected to a crowdsourced initiatives exchange network. The initiatives include an innovation and corresponding sub-innovations such that each innovation tracks sub-innovations. The ecosystem further includes a web platform accessible through a user interactive interface through the computing device and a processing circuit. The processing circuit includes an initiatives tracking engine that develops or tracks sub-innovations corresponding to an innovation in the crowdsourced initiatives exchange network. The initiatives are developed or tracked by performing a set of automated tasks aiming to change configurations of a parent innovation in at least one of the attributes or elements such that the resulting sub-innovation is different from the parent innovation in at least one of the categories.

Abstract: Systems and processes are described for providing improved understanding of cardholder purchasing behavior, and/or for providing improved predictions of future consumer needs. In some embodiments, the payment card account receipts of panel respondents are matched to their survey question responses and processed to generate actual spending behavior data, which may then be analyzed to generate one or more predictions concerning future consumer spending behavior. In an implementation, a computer receives recent payment card account receipt data and self-reported survey data of a panel respondent member, tags that data with a unique cardholder identifier (ID), and determines that there is a match between the recent payment card account receipt data and data stored in a transactional cardholder database.

Abstract: A candidate determination unit (13) calculates a prescribed parameter value on the basis of the statistical data (If) of service provided up to the present time, and on the basis of provider selection criteria and user selection criteria, in relation a service candidate stored by a storage unit (12), and determines a service candidate proposed to a provider on the basis thereof. The candidate determination unit (13) generates proposal information (Ib) indicating a service candidate. A selection criteria adjustment unit (16) adjusts the provider selection criteria on the basis of provider selection information (Ic) received by a provider selection information receiver (15) and service candidate information (Ie) indicating a value of the prescribed parameter of the determined service candidate. Also, the selection criteria adjustment unit (16) adjusts the user selection criteria on the basis of action information (Ia).

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a media processor having a controller to solicit an appraisal for each of a plurality of media programs presented by the media processor for composing a proposal to update one or more operational features of the media processor according to one or more consumer preferences determined from one or more supplied appraisals. Other embodiments are disclosed.

Abstract: A server apparatus includes: a communication unit that communicates with a user terminal and a manufacturer terminal; an additional information communication unit that transmits, when the communication unit receives additional function information indicating a function to be added to a basic device from the user terminal, the additional function information to the manufacturer terminal through the communication unit; a specification information communication unit that transmits, when the communication unit receives specification information indicating a specification of an additional device for realizing the function from the manufacturer terminal, the specification information to the user terminal through the communication unit; and a specification determination unit that determines, when the communication unit receives, from the user terminal, selection information indicating one specification selected from among specifications indicated by the specification information transmitted to the user terminal, the

Abstract: A personalized fashion service network system. The system includes a closet module that enables a user to build a virtual closet inventory in accordance to her/his real physical closet inventory, and a virtual fitting room for a user to design personalized fashion styles based on his/her closet inventory. The system also includes a styling platform that allows a user to seek opinions from a professional stylist or a friend about the closet inventory. A swapping engine is included in the system for a user to trade items in the inventory with another user. The system further involves a shopping component, that will able a user to shop with personal guidance.

Abstract: A system can include a question repository to store multiple sets of questions, each set of questions including questions that may have a superficial, semantic, or open-ended modifier portion. A survey management module can allow a user to select a set of questions from the question repository for an online survey. A benchmarking module can group questions by semantic modifier options and provide an analysis based on information about the survey-creator and other survey-creators.

Abstract: Providers of goods and services may desire human input regarding the products that they offer. A vocal query service provides a mechanism to present queries to human respondents. A human respondent may be presented with information and subsequently queried as to their opinion. The respondents receiving the query may be selected based upon profiles containing demographic information, interest information, desired contact time, and the like. Prospective respondents may be contacted via a personal telephone at a time of their choosing and may choose whether or not to respond. During the query, should a respondent require assistance, the respondent may be contact a customer service agent. Query respondents may be motivated to participate, as the query is designed to appeal to respondent's interest and is presented at a convenient time. The query service may also increase the customer service agents to expand the query to additional human respondents in near-real time.

Abstract: The various exemplary embodiments provide a method for projecting survey information into a geographic region. The geographic region is divided into a plurality of geographic subregions, each of which are profiled using a plurality of profiling variables to form a selected geographic subregion profile. The profiling variables include both demographic and behavioral variables. A plurality of survey respondents are then randomly assigned into the selected geographic subregion to form a modeled population, with the random assignment weighted based on a representation probability of each of the corresponding plurality of survey respondents for the selected geographic subregion profile, with the representation probabilities having been determined using a sample balancing algorithm. Following such profiling and assignment for all subregions, survey information corresponding to the modeled population is projected into the geographic region.

Abstract: Exemplary methods, apparatuses, and systems generate a first candidate list of users that meet a first set one or more characteristics and a second candidate list of users that meet a second set one or more characteristics. When a user appears in both of the first and second candidate lists, the user is selected to receive only the first survey or only the second survey based upon a first priority value for the first survey and a second priority value for the second survey.

Abstract: An improved system for matching individuals seeking personal relationships includes: (a) a plurality of personality categories into which an individual may be categorized, (b) a plurality of psychology-based, personality traits, (c) a plurality of preferences on various subjects that an individual may have, (d) a plurality of images for consideration by an individual, each of the images configured such that an individual who would chose to be associated with an image can be assessed to possess one of the plurality of personality traits and preferences, (e) a user interface for presenting the plurality of images and allowing an individual to identify with which of these the individual elects to be associated, and (f) an algorithm configured to utilize these elected associations to categorize this individual into one of the personality categories and to ascribe to the individual a specific set of preferences in various subject areas.

Abstract: Systems and methods for detecting geolocation data associated with a traveler and detecting geolocation data associated with a plurality of routes of public conveyances. Detecting a match between the geolocation data associated with the traveler and the geolocation data associated with one of the plurality of routes of public conveyances provides a signal responsive to which the traveler may be engaged electronically. The match between the geolocation data associated with the traveler and the geolocation associated with one of the plurality of routes of public conveyances indicates that the traveler is traveling on a public conveyance and may have time to respond to electronic notifications. A match between an IP address from the user and an IP address associated with a public conveyance indicates that the traveler is traveling on the public conveyance.

Abstract: Techniques for retail location-aware services are provided. A consumer defines parameters in which it is acceptable to the consumer to receive an offer for a good or service. When the parameters are achievable for an enterprise and when the consumer is in a configured proximity to the desired good or service, the mobile device of the consumer is notified of the offer.

Abstract: Methods and systems for recommending a product to a customer based on the customer's responses to a prioritized list of questions. A list of questions to ask the customer is created based on stored customer identifiers. The list of questions is priorities based on a pre-existing propensity score associated with the customer, and the agent asks the ranked questions. Based on the response of the customer, the propensity score and/or the list of questions is updated, and the agent is presented with a recommended product to suggest to the customer.

Abstract: A computer-implemented method includes displaying an element at a web-based information resource rendered on a computer-based user interface device, enabling a user to interact with the element from the computer-based user interface device, and, in response to the user interacting with the element at the computer-based user interfaced device, displaying a data collection module at the computer-based user interface device. The data collection module is configured to solicit data from the user about the element, the user or the user's opinion about the element.

Abstract: A method of measuring emotional response of at least one subject to a specific sensory stimulus comprises establishing (202) a plurality of basic emotions for measurement, including one or more positive affect emotions and one or more negative affect emotions. The subject is presented (302) with the specific sensory stimulus, and for each basic emotion is further presented (306) with a computer-generated display comprising interactive animated visual images representative of a metaphorical concept corresponding with the basic emotion. Input is then received (308) from the subject, who is enabled to adapt the animated visual images to accord with an emotional response to the sensory stimulus. The received input is converted to a corresponding quantitative emotional response value for each basic emotion.

Abstract: A method and system for generating a variety of distinct and different custom-online-marketplaces (COMs) is described and disclosed. Such a system may comprise: a server, a server-module, a questionnaire, a generation-script, and a configuration-file. The server may be in communication with a wide-area-network (WAN). The server-module may be running on the server. The questionnaire may be displayable at a URL (domain name) associated with the method. The questionnaire may be an interactive-web-form. An operator may access the URL via an electronic-device in communication with the WAN. The generation-script of the server-module may receive answers and selections of the questionnaire. The configuration-file may be generated by the generation-script processing the answers and the selections from the questionnaire. The server-module may generate the COM by the server-module executing the configuration-file. The created COM may comprise the configuration-file, a graphical-user-interface (GUI), and a database.

Abstract: A method and system for suppliers and buyers to share quality factor measures in a trusted electronically mediated environment. Selective anonymity of participants is enabled and data may be accessed without disclosure of either (a.) the party providing the data or (b.) the entity to which the data applies. Participants may request communications with anonymous parties related to accessible but non-associated parametric values, wherein a buyer may see the quality parameter values of a potential supplier but without learning the identity of the supplier. The buyer, or other participant, may disclose their identity to an anonymous potential supplier and request an initiation of communications with the anonymous party. The invented method is applicable beyond supply chain environments and is generally useful in multi-party environments designed for responsibly sharing sensitive information.

Abstract: Various of the disclosed embodiments contemplate television viewing behavior data collected from a plurality of television set top boxes by using aggregation to detect an excess or a deficit in viewership for a group of television set top boxes. In some embodiments, a group of set top boxes can be associated with a particular television service provider, cable television head-end, or data warehouse. Additionally, some embodiments can clean television viewing behavior data by detecting and correcting aberrant viewership in a time series, e.g. based on a weekly or an approximately monthly frequency. In some embodiments, the aberrant viewership can be detected by calculating a minimum expected number of viewers for a day and comparing it to the actual number of households that reported viewers for that day.

Abstract: Multiple questions are selected into a chain of polls. Questions from the chain of polls are served to each identified user via multiple different online venues. Over time, the results of the cumulative responses of particular users that have answered most or all of the questions in the chain are aggregated and correlated to determine overall user response. This method collects data on many questions while avoiding respondent fatigue by serving the questions in small numbers over time.

Abstract: Structured comprehensive polls are comprised of question and answer options and are supported by expert opinions and data points (subjective and objective information). Structured polls enable interested parties to conduct social research and obtain and analyze information about public opinion based on informed choices and crowd-sourcing applied to information collection and research based on 2-way communication with the target audience.

Abstract: A balanced survey is automatically created in real time, that is, while potential survey participants are evaluated. A survey histogram is automatically re-balanced with each new entry accepted as a respondent. An individual fills out a questionnaire providing demographic and socio-economic data. A vector representation of that person, referred to as an entry, is created. A similarity value is calculated indicating the similarity between the vector representation and a histogram vector representing the makeup of the survey. The similarity value is calculated by taking a dot product of the entry vector representation and the histogram vector. The system then determines whether the similarity value is greater than a similarity threshold value. If the similarity value exceeds the threshold value, the entry vector is integrated into the histogram vector, that is, the individual becomes part of the survey group.