Abstract: Systems, methods, and computer-readable media are disclosed for systems and methods for intelligent content rating determination. Example methods include determining presence of a first feature in a first frame of a video using an object recognition algorithm, determining presence of a second feature in an audio file associated with the video using an audio processing algorithm, and determining presence of a third feature in a text file associated with the video using a natural language processing algorithm. Certain embodiments may include generating a predicted content rating for the video using a machine learning model, where the predicted content rating is based at least in part on the first feature, the second feature, and the third feature, and using feedback data for the predicted content rating to retrain the machine learning model.

Abstract: Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent performance range; calculating for the partitions a respective outcome value difference indicator based on the outcome value for the first agent performance range and the outcome value for the second agent performance range for the partition; matching a respective agent to a respective caller in one of the partitions, based on the outcome value difference indicators for the partitions.

Abstract: Techniques for dynamically adapting cloud applications are described. A current value of a Key Performance Indicator (KPI) of an executing cloud service instance of a cloud application is detected. A determination is made as to whether the current value of the KPI is unacceptable (e.g., either it is outside of an acceptable range or is within an adaptation region). If the current value of the KPI is unacceptable, a first application programming interface (API) is invoked to request a cloud service instance monitor to adapt the cloud service instance to operate within an acceptable KPI range. If the cloud service instance monitor was unsuccessful, the unacceptable KPI is escalated to the cloud service monitor for the type of the cloud service instance. If the cloud service monitor is unsuccessful, the unacceptable KPI is escalated to the application monitor.

Abstract: A system and method for integrating employee feedback with an electronic time clock or computer login may be used for a variety of reasons including to measure an employee's level of engagement, assess the quality of programming, and seek feedback in how to improve the workplace. Surveying employees in this manner may allow the employer to receive immediate feedback from its employees. It also may allow an opportunity to change or target survey questions based on one or more factors including, but not limited to, time in position, previous answers, level of engagement, and branch/location performance. Data collected may be used to develop predictive analytics that may help the employer to ascertain what percentage of the employee base may remain employed with the employer over a specified period of time or what percentage of the employee base may leave within a specified period of time.

Abstract: The present teaching relates to obtaining information from a user via a bot. In one example, a request is obtained to collect information in connection with a user. A statement is generated to be expressed to the user for facilitating a conversation between the user and the bot based on the request. Information is received in connection with the user and collected during the conversation. The collected information characterizes the user in a plurality of modalities. The collected information is automatically analyzed in the plurality of modalities to obtain an assessment of one or more human traits of the user. A plurality of result summaries are generated based on the assessment. The plurality of result summaries are provided in response to the request.

Abstract: For micro, small and medium enterprises issues relating to cost, manpower, IT infrastructure, etc. absorb a major portion of the enterprise's focus. However, today they are also marketing and engaging their customers and potential customers on more parallel channels than ever today across traditional media, electronic media and evolving trends such as social media, blogs, etc. Accordingly, micro, small and medium enterprises would benefit from a solution implementing lead management across these wide range of technologies and formats at a time where network capabilities and portable electronic device capabilities have led to expectations, especially within younger demographics such as “millennials” particularly, of immediate responsiveness.

Abstract: A solution for evaluating an enterprise is provided. The solution can include constructing an enterprise governance library from a set of enterprise governance documents. Each enterprise governance document can include natural language text defining at least a portion of the enterprise. The enterprise governance library can be constructed by parsing the natural language text to identify a set of references relating to the enterprise and creating structured data based on the set of references. Each reference can identify a key object relating to the enterprise, such as an organization of the enterprise, an agent of the enterprise, a product of the enterprise, or a product used by the enterprise. The structured data for each key object can include attributes of the key object, data associating the key object with the enterprise governance document, and data for enabling access to data corresponding to the reference.

Abstract: Aspects of the disclosure relate to managing migration of an application. The managing migration of an application includes establishing a source dataset. The source dataset includes a set of source features. The source features relate to a source. The source includes the application. A determination of a first set of migration plans is made. The determination is made with an evaluation. The evaluation is made using the source dataset and a set of legacy features. The evaluation is performed with a cost measure. The application is migrated from the source to the target. The migration is based on the determined first set of migration plans.

Abstract: A method for automated quality management of agents of a contact center includes: selecting, by a processor, a topic for interacting with a human agent of the contact center; identifying, by the processor, a dialog tree associated with the selected topic; and engaging, by the processor, in an automated communication session with the human agent based on the identified dialog tree, wherein the engaging of the automated communication session includes: receiving, by the processor, an agent input; identifying, by the processor, a current node of the dialog tree associated with the agent input; selecting, by the processor, an automated phrase to be output in response to identifying the current node; and outputting, by the processor, the automated phrase.

Abstract: Aspects of the present invention include a method, system and computer program product for understanding, ranking, scoring and visualizing customer implementation of best practices. The method includes the processor performing an accounting of metrics relating to best practices implementation categories; determining one or more formulas that assign a score to each of the metrics relating to best practices implementation categories; acquiring relative customer best practices data; determining a score for each one of the best practices implementation categories; and determining a ranking for each one of the best practices implementation categories in relation to the acquired relative customer best practices data.

Abstract: The present invention relates to a system and method suitable for objectively evaluating individuals within an organization. In particular, the present invention relates to a system and method for objectively and consistently evaluating individuals for knowledge, training, and compensation within an organization, and across industries. Further the system and method provides models that enable individuals to identify skill that can be altered in a manner that dictates a desired career path and compensation range for the individual.

Abstract: An energy management method for a residential area, the method comprising, in response to an energy management request from a user who lives in the residential area, collecting environment information and energy information on a household of the user, selecting an imitation target among households which have environment information and energy information similar to the environment information and the energy information on the household of the user from among all households in the residential area, setting a method for applying the energy information on the imitation target, and controlling energy management of the household of the user according to the set method.

Abstract: Embodiments are provided for using association rule mining to analyze performance counters of a mobile network, including converting a plurality of performance counters of a mobile network into a plurality of key performance indicators (KPIs), quantizing each KPI into one value of a set of values associated with that KPI, creating a set of items having multiple subsets corresponding to respective KPIs, where each item of a subset corresponds to a respective value of a particular set of values associated with a particular KPI, and generating association rules based, at least in part, on the set of items. In further embodiments, the quantizing the plurality of KPIs includes quantizing a first KPI into a first value of a set of three or more values associated with the first KPI.

Abstract: Proposed are a method and apparatus for pushing information, the method comprises: detecting face information, and acquiring control information; acquiring pushing information according to the face information and the control information; and presenting the pushing information.

Abstract: In one embodiment, a method includes receiving a search query, searching a multiple verticals to identify multiple of sets of objects in each respective vertical that match the search query, wherein each vertical stores objects of a particular object-type, generating a set of blended search results by blending the sets of identified objects from each vertical, determining that greater than a threshold proportion of objects in the set of blended search results are from a first vertical, adding at least one object from a second vertical to the set of blended search results in responsive to determining that greater than the threshold proportion of objects in the blended search results are from the first vertical, wherein the second vertical is different from the first vertical; and sending, responsive to the search query, the set of blended search results for display.

Abstract: A guided exploration is provided to enable a user to view relationships among different entities associated with a performance issue for a monitored entity. Entity relationship data is generated to describe how the different entities are related, and a dashboard user interface is provided to enable the user to view the generated entity relationship data. User input indicating a starting point for viewing the entity relationship data is received, and based on the received starting point, the generated entity relationship data is visually displayed to the user. The displayed entity relationship data is changed based on user input to enable the user to perform the guided exploration.

Abstract: Disclosed in some examples, are methods, systems (a “performance system”), and machine readable mediums which provide information about an organization's performance in the hierarchical content distribution system using one or more Graphical User Interfaces (GUI)s. The system produces and displays a health score which quantifies the performance of the organization's outreach efforts through the hierarchical content distribution network. The health score may be created based upon a plurality of subscores.

Abstract: Methods, systems and apparatus are disclosed to model consumer choices.

Abstract: A vehicle service system configured to modify an ongoing vehicle service procedure in response to changes in vehicle wheel alignment angles which alter the vehicle tracking, thrust line, or thrust angle, in a manner which will affect the operation of an onboard vehicle safety system sensor which is aligned or calibrated relative to a selected characteristic of the vehicle.

Abstract: One or more processing devices access a service definition for a service provided by one or more entities that each produce machine data or about which machine data is generated. The service definition identifies the entities that provide the service and, for each entity, identifying information for locating machine data pertaining to that entity. The processing devices access a key performance indicator (KPI) for the service that is defined by a search query that produces a value derived from the machine data pertaining to the entities identified in the service definition. The value indicates how the service is performing at a point in time or during a period of time and indicates a state of the KPI. A graphical interface is displayed and an indication of at least one threshold, which defines an end of a range of values representing a state of the KPI, for the KPI is received.

Abstract: Systems, methods, and computer program products to perform an operation comprising receiving, via an interface, a first review specifying a first rating value, a second rating value, and a textual review for an application in an application store, associating the first review in the application store with the first rating value, invoking a semantics analysis engine to determine that the textual review specifies a first known performance issue for the application, determining, based on an update to the application and reviews for the application received subsequent to the update to the application, that the first known performance issue has been resolved, and associating the first review in the application store with the second rating value.

Abstract: An approach is provided for providing spatio-temporal key performance indicators (ST-KPIs). The approach tracks metrics, such as crowd density, pertaining to a number of locations. The tracking is performed over time to develop a history of past values that correspond to the metrics. The history is used to predict a trend of future metrics at the locations with the trend resulting in predicted future values that correspond to the metrics at the locations. In this manner, the ST-KPIs reflect the predicted future values at the various locations that are being monitored. A city view is displayed to a user showing the current and predicted values at defined ST-KPI locations throughout the city.

Abstract: An approach is provided for providing spatio-temporal key performance indicators (ST-KPIs). The approach tracks metrics, such as crowd density, pertaining to a number of locations. The tracking is performed over time to develop a history of past values that correspond to the metrics. The history is used to predict a trend of future metrics at the locations with the trend resulting in predicted future values that correspond to the metrics at the locations. In this manner, the ST-KPIs reflect the predicted future values at the various locations that are being monitored. A city view is displayed to a user showing the current and predicted values at defined ST-KPI locations throughout the city.

Abstract: Briefly described, embodiments of the present invention pertains to a key performance indicator (KPI)-driven digital genome system or framework as well as various systems and methods of use and interaction therewith. Unlike conventional stand-alone KPI applications or pure-play centralized KPI solutions, embodiments of the present invention provide an automated way to codify the organizational objectives, goals, behavior, and motivations by continuously measuring, correlating, and discovering hidden relationships among various metrics, attributes, causal relationships, and networks display genomic findings via business applications without a priori knowledge of machine learning or statistical techniques.

Abstract: One or more processors deconstruct, by utilizing natural language processing (NLP), a text product review into multiple n-grams, where each of the multiple n-grams is a sequence of words from the text product review, and where each of the multiple n-grams is a review of a particular component from the multiple components of the product. The processor(s) generate a component numeric rating value (CNRV) for each of the multiple n-grams using machine learning techniques such as collaborative filtering, and store CNRVs for the multiple components of the product together with identifiers of particular components of the product. The processor(s) receive a request for a particular CNRV for the particular component of the product, retrieve the particular CNRV, and then transmit the particular CNRV to a requesting device of the request in order to adjust an operational feature of the requesting device.

Abstract: A method of sharing profile image cards of a user of a device is provided. The method may be performed by a server and includes obtaining profile image cards indicating profiles of a first user of a first device related to a field of interest of the first user, categorizing the profile image cards based on pre-set categories, obtaining evaluation information of a second user of a second device regarding the profile image cards, determining rankings of the profile image cards for each of the categories based on the evaluation information, and recommending the profile image cards to at least one other device based on the rankings of the profile image cards.

Abstract: Methods recommend to data center customers those attributes of a data center infrastructure and application program that are associated with service-level objective (“SLO”) metric degradation and may be recorded in problem definitions. In other words, a data center customer is offered to “codify” problems primarily with atomic abnormality conditions on indicated attributes that decrease the SLO by some degree that the data center customer would like to be aware. As a result, the data center customer is warned of potentially significant SLO decline in order to prevent unwanted loss and take any necessary actions to prevent active anomalies. Methods also generate patterns of attributes that constitute core structures highly associated with degradation of the SLO metric.

Abstract: A computer program product is provided and includes a storage medium having program instructions. The program instructions are readable and executable by a processing circuit to cause the processing circuit to determine from historical data which anomaly detectors are associated with key performance indicators (KPIs), to extract descriptors of the first metric group from the KPIs to create a first feature profile thereof, to repeat the determining and the extracting with respect to historical data of second and third metric groups to create second and third feature profiles thereof, respectively, to ascertain which of the second and third feature profiles has a greater correlation to the first feature profile and to rank the second and third feature profiles based on which one has the greater correlation and compare the higher ranked one to future metrics in current or subsequent environments to determine if specific KPIs are likely to produce anomalies.

Abstract: A service monitoring system executing on one or more processors may have operations that are determined by control information. Control over the operation of the service monitoring system can be exerted through the use of a graphical interface. The graphical interface may present the control information of a new or existing correlation search definition for user interaction. The service monitoring system may maintain a data store of key performance indicator (KPI) data, where a KPI value in the data store is produced by a KPI-defining search query that derives the value from machine data associated with one or more entities that perform a monitored service. A correlation search definition of the service monitoring system determines how a search of the KPI data is conducted, how its data is evaluated to determine whether a triggering condition has been met, and, if so, determines what triggered action is to be initiated.

Abstract: Customer care representatives in the telecommunications industry and other service-based industries receive problem reports from customers associated with serviceIDs. These customer care representatives have access to at least one data store that contains pieces of content that may aid the customer care representative in assisting the customer. The pieces of content may be related to devices supported by the telecommunications service provider and services provided by or supported by the provider. The ability of the customer care representatives to assist customer is enhanced by returning a prioritized list of pieces of content where the priority is based on a content quality metric associated with some or all of the pieces of content. The content quality metric may be based on a plurality of factors that may each be normalized and weighted and, in some cases, combined, to determine a content quality metric that may be updated dynamically, periodically, or manually.

Abstract: The present invention describes a method of dynamic gamification over a network and comprises of the steps of creating a network of statistical models associated with a real life situation by using a processor, modifying a predefined parameter of a first statistical model by either a player or a moderator which triggers a modification subsequently in the other statistical models related to the first statistical model and deciding an outcome of the gamification in response to the modification of the first and the other statistical models.

Abstract: A computer-implemented engine, system and method for generating business valuations, scoring, and/or flagging over a network, responsively to information input by a user remote from the engine, system and method. The invention may include a graphical user interface capable of locally querying a user to input the company information, at least one network port capable of remotely receiving the company information from the graphical user interface, and at least one engine communicatively connected to the at least one network port, which engine preferably includes a plurality of rules to generate, responsively to the input company information, at least one of a business valuation, a business score, and/or one or more business flags to be used as indicators in a network marketplace, for the company associated with the inputted company information.

Abstract: A method, system, and program product for configuring a monitor services cluster. In an embodiment, a discovery server identifies target entities within a service domain. As part of target entity discovery, the discover server identifies service hosts. A configuration manager receives a registration request that specifies a monitor service node having an associated monitor services container that instantiates one or more monitor services that share an execution space. In response to the registration request, the configuration manager compares performance attributes of one or more of the service hosts with service requirements of the one or more monitor services. The configuration manager generates a response to the registration request based, at least in part, on said comparing the performance attributes with the service requirements.

Abstract: Enables data mining of monitored information, activities, and agreements associated with a throttling system. An agreement includes one or more conditions to satisfy the agreement, such as one or more tasks or activities to be performed by an agreement performer or events that may be detected, and actions performed to enforce or assert the agreement such as controlling the electronic device and/or enabling or disabling or otherwise limiting, reducing or increasing the amount or type of information allowed with respect to any or all electronic devices associated with the agreement performer.

Abstract: A user configurable tile allows the user to configure a set of threshold values for a corresponding metric. When the metric is calculated by the system, it is compared against the threshold values to determine what range the calculated metric resides in. A corresponding tile is displayed, with a visual indicator that is indicative of the range that the corresponding metric resides in, relative to the one or more threshold values.

Abstract: Functionality is disclosed herein for providing messages specified by a third party to customers of an electronic marketplace while maintaining customer privacy. An occurrence of a customer relationship management event configured by a third party is detected and a message is provided to one or more customers of an electronic marketplace. Actions of customers of the electronic marketplace might be tracked that relate to the message. Analytics may also be provided to a third party while maintaining customer privacy.

Abstract: An approach is provided to correct documents ingested by a question answering (QA) system. A document previously ingested by the QA system is selected. A correction to the selected document is identified from one or more correction sources and the correction is applied to the selected document within the QA system. In one embodiment, the correction source is a non-ingested document, such as a published document or an issued correction. In another embodiment, the correction source is a post in a forum. In this embodiment, a statement in the ingested document is compared with a contradictory statement found in an ingested post of a threaded discussion. The statement and the contradictory statement are evaluated by the QA system. The statement in the ingested document is replaced with the contradictory statement in response to the evaluation revealing that the contradictory statement is correct and that the statement is incorrect.

Abstract: A system and method for facilitating execution of one or more data integration projects in multiple environments or an environment that undergoes changes. Each project has a set of project parameters, which are bound to environment variables. Each environment has a corresponding environment representation with environment variables and corresponding values. Each project is mapped to an environment representation. Values of environment variables are provided to projects with corresponding parameters. When one or more projects are changed to a different environment with a different corresponding environment representation, the environment variable values of the new environment representation are provided to the projects. When an environment change is reflected in the environment representation, the changed variable values are provided to mapped projects.

Abstract: A method includes analyzing, by a processor, a first version of a computer program. The analyzing includes identifying a first data processing element included in the first version of the computer program. The first data processing element references a first data source external to the first version of the computer program. The method includes generating a data source element that represents a second data source different from the first data source. The method includes generating a second version of the computer program. The second version of the computer program includes the generated data source element and a second data processing element that is based on the first data processing element. In the second version of the computer program, the second data processing element references the generated data source element.

Abstract: A visualization system for creating, displaying and animating overview and detail heat map displays for industrial automation. The visualization system connects the heat map displays to an interface component providing manual or automatic input data from an industrial process or an archive of historical industrial process input data. The animated heat map displays providing quality, prognostic or diagnostic information.

Abstract: One or more processing devices access a service definition for a service provided by one or more entities that each produce machine data or about which machine data is generated. The service definition identifies the entities that provide the service and, for each entity, identifying information for locating machine data pertaining to that entity. The processing devices access a key performance indicator (KPI) for the service that is defined by a search query that produces a value derived from the machine data pertaining to the entities identified in the service definition. The value indicates how the service is performing at a point in time or during a period of time and indicates a state of the KPI. A graphical interface is displayed and an indication of at least one threshold, which defines an end of a range of values representing a state of the KPI, for the KPI is received.

Abstract: Enterprise Intelligence (‘EI’) management in an EI framework including: analyzing, by an assembly analysis engine, a plurality of EI assemblies, each EI assembly configured to carry out a business capability upon execution; choreographing, by an assembly engine, execution of one or more of the EI assemblies; and reporting, by the assembly engine to an EI administrator, information related to execution of the one or more of the EI assemblies.

Abstract: An apparatus for assessing and controlling the quality of a project in a production environment is provided. The apparatus is configured to: receive a first score, wherein the first score comprises a first numerical value associated with a first level of quality, wherein the first level of quality is associated with a first deliverable; receive a second score, wherein the second score comprises a second numerical value associated with a second level of quality, wherein the second level of quality is associated with the first deliverable; and process the first score and the second score to generate a third score.

Abstract: Contact centers strive to match the demands and preferences of their customers with the skills and abilities of the agents who process work items associated with the customers (e.g., contacts). However, the preferred agent may be unavailable, non-existent, backlogged or otherwise ineligible to accept the work item. An agent who is non-preferred but still qualified may be utilized to process the work item, such as an agent with adequate skills with respect to a particular attribute of the work item. Reports for the selection of the non-preferred but qualified agents are provided herein. A contact center may then utilize such reporting to identify underserved areas of their customer base.

Abstract: A system and method for facilitating execution of one or more data integration projects in multiple environments or an environment that undergoes changes. Each project has a set of project parameters, which are bound to environment variables. Each environment has a corresponding environment representation with environment variables and corresponding values. Each project is mapped to an environment representation. Values of environment variables are provided to projects with corresponding parameters. When one or more projects are changed to a different environment with a different corresponding environment representation, the environment variable values of the new environment representation are provided to the projects. When an environment change is reflected in the environment representation, the changed variable values are provided to mapped projects.

Abstract: Systems and methods are provided for cleaning data in a customer relationship management system. A system receives a plurality of records from an on-demand system. The system identifies a record from the plurality of records that matches a stored record for a customer relationship management system. The system determines whether to update the stored record using the identified record. The system updates the stored record using the identified record in response to a determination to update the stored record using the identified record.

Abstract: A method and system for recommending one or more crowdsourcing platforms from a plurality of crowdsourcing platforms to a requester is disclosed. The method includes receiving values corresponding to one or more parameters of one or more tasks from the requester. In response to the received values recommending the one or more crowdsourcing platforms to the requester based on the values and one or more statistical models maintained for the one or more crowdsourcing platforms, wherein the one or more statistical models corresponds to mathematical models representing performances of the one or more crowdsourcing platforms over a period of time.

Abstract: System, method, and computer program product to perform an operation, the operation comprising publishing a content according to a content class ratio and a content impact on each of a plurality of metrics.

Abstract: A computer-implemented method identifies textual statement relationships. Textual statement pairs including a first and second textual statement are identified, and parsed word group pairs are extracted from first and second textual statements. The parsed word groups are compared, and a parsed word score for each statement pair is calculated. Word vectors for the first and second textual statements are created and compared. A word vector score is calculated based on the comparison of the word vectors for the first and second textual statements. A match score is determined for the textual statement pair, with the match score being representative of at least one of the parsed word score and the word vector score.

Abstract: Embodiments are directed towards an operations maturity model. An operations management system may associate events with one or more organizations. Event metric information may be provided based on the events for one or more sub-scores. The sub-scores may be scaled to fit within a defined range. An operations maturity score may be provided for the organizations that may be based on the scaled sub-scores. One or more recommendations may be provided to increase the operations maturity score for the organizations based on operations maturity scores that correspond to the one or more organizations. Providing the recommendations, includes providing a correlation of operations practices and the sub-scores and providing configuration recommendations based on the operations practices that are correlated with above average sub-scores.