Abstract: This disclosure relates to methods and systems for performing software security audit for an executable code, the method comprising: receiving, by a hardware processor, the executable code along with a plurality of life-cycle artifacts associated with the executable code; performing a security assessment on the executable code and the plurality of life-cycle artifacts associated with the executable code to identify one or more potential security issues associated with the executable code; determining a first set of questions based on the identified one or more security issues associated with the executable code; determining a second set of questions based on a requirements specification associated with the executable code; and performing a security audit session with one or more audit participants based on the first set of questions and the second set of questions.

Abstract: A method of determining a set of prescribed actions includes receiving a configuration script identifying a set of influencers, a set of performance indicators, a model type, a target time, and a prescription method. The method further includes deriving a model of the model type based on data associated with the set of influencers or with the set of performance indicators. The method also includes projecting a set of future influencer values associated with the set of influencers and projecting a set of future indicator values of the set of performance indicators at the target time using the model. The method can further include prescribing using the prescription method and based on projecting using the model a set of prescribed actions associated with the subset of actionable influencers. The method also includes displaying the set of prescribed actions.

Abstract: The present method and system provides for call center simulation including receiving a plurality of input parameters relating to call center operations, wherein the call center operations include a main queue for processing on-hold calls and a virtual queue for processing a plurality of call back requests. The method and system further includes generating a call arrival dataset based at least on the plurality of input parameters and simulating call center operations for managing the call arrival dataset across the time sequence, including placing a portion of the call arrival dataset into the virtual queue. The method and system includes simulating a metering of the call arrival dataset in the virtual queue for a metered wait time based at least on a queuing factor and generating a simulation output indicating operations processed via the main queue and the virtual queue.

Abstract: An exemplary method for reducing complexity of at least one user task includes steps of calculating a complexity metric for the at least one user task; identifying one or more usability issues having a measurable impact on the complexity metric for the at least one user task; determining one or more recommendations for addressing at least one of the one or more usability issues; and displaying a representation of at least one of the one or more usability issues and of at least one of the one or more recommendations. In an illustrative embodiment, implementing any one of the one or more recommendations reduces the impact of the usability issue on the complexity metric of the at least one user task and thereby reduces a complexity of the at least one user task.

Abstract: Described is an improved method, system, and computer program product for implementing an improved method and system for generating performance scores for employees. Also disclosed is an approach for ranking employees which avoids the complexity and excessive resources often needed to implement employee rankings.

Abstract: A method for making entity recommendations to users of a social networking system (SNS) by maximizing a predicted benefit to the SNS through objective value models. The method includes generating a plurality of candidate entities eligible for recommendation, and determining a weight for each candidate entity based upon an output score generated by an objective value model. The objective value model utilizes objectively measurable input values describing the candidate entities and generates larger output scores for those candidate entities that would create larger predicted increases in an objectively measurable amount of benefit for the SNS created by a potential connection being created between the user and the respective candidate entity. One or more entities are selected based upon the determined weights, and an entity recommendation user interface is presented to the user that includes one or more recommendation modules identifying the selected one or more entities.

Abstract: Disclosed is a computer-implemented method for providing a call efficiency indicator. The method includes determining an agent scheduled time for a call efficiency indicator period; determining a number of calls handled by the agent for each particular call type during the call efficiency indicator period; calculating the average time it took that agent to handle calls, on a call type basis and during the call efficiency indicator period; determining an Average Handle Time metric; calculating idle time for the agent for the call efficiency indicator period; and calculating the call efficiency indicator for the call efficiency indicator period as a function of the number of calls handled by the agent, the Average Handle Time, the idle time, and the agent scheduled time.

Abstract: A monitoring system quantifies either a configuration change or a status change of a monitoring target, and displays a change value thereof. Furthermore, the monitoring target refers to either a monitoring-target apparatus or a component of a monitoring-target apparatus. Moreover, in a case where multiple monitoring information acquisition intervals are used a change value may be computed and displayed for each of multiple monitoring targets. There may also be a case in which a time axis of a chronological graph of monitoring numeric values and a time axis of a chronological graph of change values are displayed collectively.

Abstract: A customer satisfaction prediction tool is usable to determine a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases. The leading indicators may be based on currently open service cases and the lagging indicators may be based on closed service cases. The tool also is usable to add together the point values to produce a total point value, compute an index score based on the total point value, and display the computed index scores.

Abstract: Described herein is a descriptive framework to facilitate large scale demand responsive transit. In accordance with one aspect of the framework, one or more trip requests from one or more commuter devices are received. A trip request indicates at least one start location and at least one end location. In addition, vehicle information is received from one or more available vehicles. The vehicle information indicates at least one current location of a vehicle. An adaptive route for the vehicle may be planned based on the one or more trip requests and the vehicle information. Update information of the adaptive route may be communicated to the vehicle and the one or more commuter devices.

Abstract: Exemplary embodiments are generally directed to evaluating a performance of a store based on data representative of a transaction parameter for the store based on transactions at a point-of-sale terminal in the store. Exemplary embodiments can generate performance data for the store based on the transaction parameter. The performance data indicates performance of the store relative to a goal for a key performance indicator.

Abstract: Ways are disclosed for determining a utilization of a server or group of servers. In one embodiment, a method includes determining a disk utilization factor (DUF) that indicates a utilization of one or more mass-storage disks of some server; determining a processor utilization factor (PUF) that indicates a utilization of one or more processors running on the first server; and based on the DUF and PUF deriving a server-utilization factor (SUF) that indicates a level of utilization of the first server, which includes incorporating one or more of (1) power-usage data or (2) financial-cost data that are associated with each of the disks and processors.

Abstract: Reputation metrics are used to gauge risk of individuals to an organization, such as employees of a business. The reputation metrics may be calculated from both internal and external data sources, including social network profiles of the individuals. Calculations of risk are used to make determinations regarding the activities the individuals are authorized to engage in.

Abstract: An interactive display apparatus and method for operating a server to trace the origin of data which results in a display of unsatisfactory Quality of Service for a plurality of wireless communication devices and to set thresholds and relative importance of measurements. An apparatus and method to view and set thresholds for discounting scores according to satisfaction.

Abstract: Methods and systems for creating an action plan for a service delivery system comprising a plurality of operational key performance indicators (KPIs). The system receives predetermined information about at least one relationship between two or more of the KPIs, and weights that information based on its source. The system also receives information about operational constraints and desired outcomes. A KPI relationship map is created using both the weighted information and information about KPI relationships within the service delivery system. Future predictions are made based on the KPI relationship map, and the predictions and map are utilized to create an action plan to achieve the desired outcomes in light of the operational constraints.

Abstract: A computer manages methods for calculating key performance indicators by receiving, a plurality of key performance indicators for an activity measure, wherein each key performance indicator is associated with a key performance indicator method. Determining, a corresponding confidence level for each of the plurality of key performance indicators. Identifying, an ideal key performance indicator based on the confidence level for each of the plurality of key performance indicators. Receiving a request, from an application, for information pertaining to the activity measure, wherein the request includes one or more application parameters related to the requested information.

Abstract: A computer manages methods for calculating key performance indicators by receiving, a plurality of key performance indicators for an activity measure, wherein each key performance indicator is associated with a key performance indicator method. Determining, a corresponding confidence level for each of the plurality of key performance indicators. Identifying, an ideal key performance indicator based on the confidence level for each of the plurality of key performance indicators. Receiving a request, from an application, for information pertaining to the activity measure, wherein the request includes one or more application parameters related to the requested information.

Abstract: Provided are methods and apparatus that determine a benchmark of energy consumption for an energy system and utilize the determined benchmark in a variety of ways. Once determined, the determined benchmark may be compared to current energy consumption and current outdoor temperature to verify proper operation of the system and identify deviations in system operation. The benchmark may be used to determine the impact of an implemented change in the operation of the system. The determined benchmark may also be used to contract for a term in an agreement and to verify the satisfaction of a term in an agreement.

Abstract: Embodiments of the present invention provide a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system including a performance dashboard monitoring system that is standardized and centralized across the channels and sub-channels in an organization. The performance dashboard monitoring system is used to track, measure, and resolve incidents that occur throughout the channels, sub-channels, systems, and applications of an organization. The system receives information related to two or more incidents, where each incident is associated with one or more of a business channel, sub-channel, or application. The system stores the information on a memory device. The system tracks the status of at least one incident between the occurrence and the resolution of the incident. The system displays on a user interface the information related to the incident on a channel, sub-channel, application, or individual incident level.

Abstract: Embodiments are directed towards automatic provisional evaluation of utility program performance. Treatment facilities may be determined depending characteristics of a project. A performance profile corresponding to each treatment facility may be generated based on historical information corresponding to each treatment facility. Current usage information and current weather information for each treatment facility may be determined. Pre-treatment usage information that corresponds to each treatment facility may be determined based on the performance profile and the current usage information and the current weather information. A program evaluation report may be generated that includes program realization information. Program realization information may be based on an aggregation of project savings information that corresponds to the treatment facilities. Project savings information may be modified based on confidence weights.

Abstract: In one embodiment, a method comprises receiving an indication of one or more care-episodes from a client device. Each care-episode may include an identifier for one or more physicians, a base-concept corresponding to a medical condition or medical treatment, one or more sub-concepts associated with the base-concept, and an indication of the resources used during the care-episode. The method comprises calculates one or more cost-factors for a base-concept for a particular physician based on the care-episodes associated with the base-concept. The method further comprises determining a specialty and geographic region of the particular physician. A peer group of physicians in the same specialty and geographic region is selected. A performance score is calculated based on the cost-factor for the physician compared to the cost-factors for the peer group of physicians.

Abstract: The disclosure relates to a computer implemented method and component configured to assess the value of goods and services provided by a vendor to a service agency. An embodiment of the method includes the act of storing, in an electronic database, a total-budget value, an amount-paid value, a case-score value, a total-case-score value, a vendor-service-score value, and a total-vendor-services-score value. The embodiment includes selecting a vendor, forming a vendor-score-contribution value, distributing the case value of one or more service items provided by the vendor, and computing the net contribution of the vendor.

Abstract: Systems and methods are described for generating a business score and a health score for a business. Business information data sources are queried to extract independent business ratings from each data source. The independently retrieved business ratings are given weighted values based on the scope and authority for each source. An aggregate business score is generated from each of the retrieved business ratings and their weighted values. The aggregate business score is thus a single value based on multiple business information sources.

Abstract: A method and electronic device for rating a meeting using qualitative data includes providing a processor, a memory, a network interface and a user interface in operable communication with the processor, and the electronic device is programmed with software including a calendar. The electronic device is programmed to perform the steps of, scheduling a meeting including a list of attendees, after scheduling the meeting, displaying a set of evaluation criteria on the user interface, including displaying a slider bar for each criterion, the slider bar being labeled with indicia having a value. Next the method includes displaying a sliding indicator on each slider bar, and enabling a user to select a value on each slider bar. Summing the selected values for each slider bar to determining an aggregate value and the aggregate value is used to rate the meeting using qualitative data. Output is provided in a dashboard format.

Abstract: A method including the steps of storing a first set of data related to an interaction between a customer and a contact center employee in a computer memory; storing a second set of data regarding an outcome of the interaction in the computer memory; using a computer processor to analyze the first set of data related to the interaction; and using a computer processor to link the second set of data regarding the outcome to the first set of data in the computer memory. The method may further include using a computer processor to determine a score for the contact center employee based on the outcome of the interaction. The method may further include displaying the score for the contact center employee on a computer display. An apparatus comprising the computer processor, the computer memory, and/or the computer display may be used to implement one or more methods above.

Abstract: Systems and methods for assessing performance of a process are disclosed. In accordance to the method, one or more process drivers of the process and one or more business results achieved by the process are identified for a time frame. One or more driver scores for the one or more process drivers of the process are determined based on a rating scale. Further, one or more result scores for the one or more business results achieved by the process are determined based on one or more targets. In another act of the method, the process is assessed for the time frame using the one or more driver scores and one or more result scores.

Abstract: A system and method for using a ranking circle display, including retrieving state information and progress information for one or more key performance indicators, displaying a page with one or more ranking circles on a portable electronic device, each ranking circle including state information and progress information of a key performance indicator, receiving a user input at the portable electronic device indicating that the user is selecting one of the ranking circles displayed on the page, and in response to selecting one of the ranking circles, displaying additional key performance indicator information or controls for the selected ranking circle.

Abstract: Exemplary embodiments provide a tool that aggregates data from multiple database sources and application programming interfaces. The tool takes the data collected from the sources and applies one or more pre-defined formulas to the data in order to execute enhanced performance calculations. The tool may receive updated data from the sources at defined intervals. Certain data may be provided in real time. The updated data and/or real time data can be used to refine the calculations and provide updated calculations.

Abstract: A shipping management system manages trailers and shipments across supply chains, provides universal dashboards for shipment and trailer management and for monitoring meaningful statistics, and provides universal analysis and optimization techniques for shipment and trailer visit management and for analyzing and optimizing meaningful statistics.

Abstract: A system and a method of evaluating information technology (IT) infrastructure. The evaluation method may include receiving a value of an IT infrastructure parameter, for example, a value of a data protection parameter, a value of service availability parameter and/or a value of the IT investment parameter, for a first IT infrastructure. A business profile associated with a user of said first IT infrastructure may be received and a plurality of IT infrastructures associated with said received business profile may be identified. For each of said identified plurality of IT infrastructures representative values of IT infrastructure parameter may further be identified. The evaluation may include comparing said received value with said representative values.

Abstract: A method and system engineers Key Performance Indicators (KPIs). This method and system helps KPI engineers: 1) design effective KPIs based on target KPI behavior and performance leverage points; 2) validate KPI designs against sample sensor data while taking into account goal, resource, and policy changes; 3) verify that KPIs are usable and flexible based on user & owner feedback; and 4) calibrate KPIs for environmental and operational changes, plus anomalies.

Abstract: A method and system for collecting and managing data of test orders of a number of different service types, and presenting in a plurality of different formats the up-to-date data, status, and results of the test orders. Such method and system can be an integral part of product manufacturing, logistic, and/or quality control and assurance processes. Such method and system can filter, organize, and generate from the test order records a plurality of different types of reports organized by the characteristics of the information recorded in the reports, wherein the characteristics include, but not limited to, granularity of the information, request dates, service dates, and report dates of the test orders, service types, product items, product categories, industries, suppliers, factories, factory countries, product and process dispositions associated with the test orders, statuses, and results of the test orders.

Abstract: A system and method for measuring the efficiency and effectiveness of individuals and automated systems by using transaction based measurements of communications that are normalized into a velocity score to depict excellent performance versus poor performance. Individual velocity scores may be aggregated to grade a person, a group, a department, a company or an industry or geography. The velocity score includes a plurality of weights that are used to provide higher or lower velocity scores depending on criteria selected by the entity.

Abstract: An apparatus for assessing and controlling the quality of a project in a production environment is provided. The apparatus comprises a memory, a processor, and a module stored in memory, executable by the processor, and configured to: receive a deliverable; process the deliverable, wherein processing the deliverable comprises assigning a quality score to the deliverable; compare the quality score value to a threshold value; and determine if the deliverable requires an action in response to comparing the quality score to the threshold value.

Abstract: A system for analyzing and taking actions pertaining to contracts and supplier's performance in a procurement process, including: a module containing a database of contracts of suppliers; and a module adapted for measuring, analyzing and managing the performance of a supplier. The system allows the viewing of a supplier performance report corresponding to the specific contract selected, as well the viewing of contracts corresponding to the specific supplier selected. The system also allows a user to make a decision regarding the renewal or termination of the contract with a specified supplier, for example, based on the performance report of the supplier.

Abstract: A system and method for providing cloud performance capability estimation and supporting recommender systems by simulating bottleneck and its migration for any given complex application in a cost-efficient way are provided. To do this, first, the system and method builds an abstract performance model for an application based on the resource usage pattern of the application in an in-house test-bed (i.e., a white-box environment). Second, it computes relative performance scores of many different cloud configurations given from black-boxed clouds using a cloud metering system. Third, it applies the collected performance scores into the abstract performance model to estimate performance capabilities and potential bottleneck situations of those cloud configurations. Finally, using the model, it can support recommender systems by providing performance estimates and simulations of bottlenecks and bottleneck migrations between resource sub-systems while new resources are added or replaced.

Abstract: Apparatuses, methods and storage medium associated with determining valuation(s) for one or more companies are disclosed herein. In embodiments, a method for computing valuation of a company may include filtering out outlying ones of a plurality of valuations and a plurality of objectively measurable economic performance metric values of a plurality of other companies. The method may further include computing value driver model parameters and risk ratio model parameters of a valuation model, and outputting the model parameters of the valuation model to a modeler for use to compute an economic performance metric values based valuation of a company. Other embodiments may be described and claimed.

Abstract: A computer system for assessing the performance of an organisation is configured to load member data and assessment data; assign an assessment type to each member using the member assessment data; send question data including a series of performance criteria questions to each member, which include a set of performance statements provided in contrasting ways such that each member provides two input scores for each performance statement; receive input scores including two scores for each performance statement; store the input scores for each member as results data, which is associated with at least one of the assessment type and the performance statements; process the results data to provide output data by calculating an average difference between the two scores providing a discrepancy metric for each of the set of performance statements, and send the output data including the discrepancy metric representing the performance of the organisation.

Abstract: Systems and methods are provided for evaluating healthcare professionals by assigning each healthcare professional an overall value (Reputation Score) based on a healthcare professional's merits, as well as feedback and endorsement obtained by this healthcare professional from other healthcare professionals or patient users. The Reputation Score gives patients a way to understand each doctor's qualifications, knowledge of medical practices, and the quality of their engagement with patients or other medical professions. The patient users therefore can find and select professionals based on their trusted evaluations. Systems and methods are further provided which utilize information the doctor received from other peer doctors and from patients under many identified topics or area of practice. Such information can be presented together with other content the doctor rendered or other evaluating system to show the doctor's credentials.

Abstract: A method for providing a performance improvement recommendation to a professional includes automatically generating, by a profile generator executing on a first computing device, a profile of a professional. The method includes automatically analyzing, by an analysis engine executing on the first computing device, the generated profile. The method includes generating, by the analysis engine, responsive to the analysis, a performance metric for the professional. The method includes comparing the generated performance metric with a second performance metric generated for a second professional. The method includes transmitting, by the analysis engine, to a second computing device associated with the professional, a recommendation for improving the performance metric based upon a result of the comparison.

Abstract: A computer-implemented method of handling contacts at a contact center. The method includes the steps of identifying a characteristic associated with a contact received at the contact center, and labeling a contact entity representing the contact with a label identifying the characteristic. In response to receipt of a request from an agent of the contact center to handle the contact based on the label of the contact entity, the contact is assigned to the agent and in response to the agent successfully handling the contact, an agent record associated with the agent, is updated to indicate a proficiency in handling contacts associated with the characteristic.

Abstract: A networked graphical user interface for creating, manipulating and displaying depictions of user chosen data is provided. The graphic interface communicated to a user display in a radial positioning provides a plurality of individual depictions allowing user choices to initiate a data communication to said user device, or to initiate secondary depictions relating to one or a plurality of sub choices available to said user, using a pointing device. Secondary graphic interfaces provide grid selection and positioning for visual renditions of data communicated per user choice.

Abstract: An information processing apparatus includes a storage and a controller. The storage stores a plurality of tasks for which first threshold values are respectively assigned. The controller communicates with the storage, the controller being programmed to select a first task group from the plurality of tasks, provide a first task from the first task group, calculate a first score based on an operation result of the first task, and determine whether or not to provide a second task from the first group tasks based on a comparison between the first score and the first threshold value for the second task.

Abstract: A device for measuring power consumption and performance relative to the environment of a power-consuming unit is disclosed. The device includes a data introduction module, a keyboard for inputting data of waste production in the power-consuming unit, a computing device, and a display screen. The computing device receives the data from the data introduction module and the keyboard. The computing device is also provided with a processor that includes a calculation algorithm of an ecological parameter indicative of the performance relative to the environment of the power-consuming unit. The ecological parameter is calculated as an adjusted mean of the sum of the deviations of each power consumption value with respect to a reference value.

Abstract: Monitoring asset performance to identify key performance indicators (KPIs) is described. A method is described including receiving a set of asset performance information relating to at least one target asset associated with a company, calculating a KPI in view of the set of asset performance information, determining a cost benefit measurement based on the calculated KPI, and generating a report including at least one of the KPI or the cost benefit measurement. Additionally, the calculated KPIs and/or cost benefit measurements may be used to perform intra-company comparisons and inter-company comparisons.

Abstract: Embodiments of the present disclosure provide systems and methods for a lightweight monitoring application with key performance indicators (KPI) reporting and management. The method may include displaying a page with a plurality of tiles on a user device. The tiles displayed on the page may include a plurality of key performance indicator (KPI) tiles and at least one of a report tile, a news tile and a collaboration tile. The method may retrieve metadata from an in-memory database, the metadata from the in-memory database may correspond to content displayed in at least one of the KPI tiles on the page. In response to an input from a user input apparatus selecting one of the tiles displayed on the page, the method may display additional details or controls for the selected tile.

Abstract: Computer-implemented methods and systems enable real-time performance comparisons between users and peers by tracking user beliefs, observations, and responses to performance issues. The system operates in a series of cycles, where each user is asked to input outcome information for each cycle. The system tracks beliefs of users relating to the improvement of the outcome by asking the users to compare methods for achieving the outcome and to define their priorities. The system provides real-time charts to users such as heat maps and Gaussian curves, allowing users to observe the popularity and performance ranking of chosen priorities as compared to others.

Abstract: An operations management environment is integrated with an information technology infrastructure through an adaptor, the integration occurring while the information technology infrastructure performs one or more tasks. Data from the information technology infrastructure is received through the adapter. Relationships between the artifacts included in the information technology infrastructure are modeled based on the received data. A proposed modification to the information technology infrastructure is determined based on an external change. While the information technology infrastructure performs the one or more tasks, the response of the artifacts to the proposed modification is simulated using the modeled relationships. The response of the artifacts is monitored to determine if the proposed modification implements the external change.

Abstract: In a method of a technology for visual workflow process notation and layout, a workflow process graphical user interface is generated. A plurality of activity nodes is arranged along a workflow path, with each activity node representing a work activity. The activity nodes are arranged on the workflow path in representation of an order of performance of work activities within the process of performing work. A material flow path is arranged adjacent to the workflow path. The material flow path is representative of a flow of a material through the work activities associated with the plurality of activity nodes. A resource allocation node is disposed adjacent to a portion of the material flow path and one of said activity nodes. The resource allocation node represents a resource utilized in performing a work activity, represented by the adjacent activity node, upon a material represented by the portion of the material flow path.

Abstract: A computer-based method for managing CMS (Centers for Medicare and Medicaid Services) Stars program data includes storing historical CMS raw scores and Stars ratings in a database, which is in communication with a computer system having a user interface. The database is updated with CMS measurement data (or Stars rating data) for an insurance program, for example a Medicare Advantage Part C or Part D insurance plan or contract. The computer system is used to calculate CMS raw scores for the insurance program, based on the updated CMS Stars rating data. CMS Stars ratings are modeled and output to the user interface, based on the calculated raw scores.