Abstract: Systems and methods for centralized configuration and monitoring of a distributed computing cluster are disclosed. One embodiment of the disclose technology enables deployment and central operation a complete Hadoop stack. The application automates the installation process and reduces deployment time from weeks to minutes. One embodiment further provides a cluster-wide, real time view of the services running and the status of the host machines in a cluster via a single, central place to enact configuration changes across the computing cluster which further incorporates reporting and diagnostic tools to optimize cluster performance and utilization.

Abstract: Systems and methods are provided for supporting transaction recovery based on a strict ordering of two-phase commit calls. At least one resource manager in a mid-tier transactional environment can be designated as the “determiner resource,” in order to support eliminating mid-tier transaction logs (TLOG) in processing a two-phase transaction. A transaction manager can prepare all other resource managers in the mid-tier transactional system before the determiner resource. Furthermore, the transaction manager can rely on the list of outstanding transactions to be committed that is provided by the determiner resource for recovering the transaction. The transaction manager can commit an in-doubt transaction returned from a resource manager that matches the list of in-doubt transactions returned from the determiner resource. Otherwise, the transaction manager can roll back the in-doubt transaction.

Abstract: A storage object is migrated between nodes by a source node automatically verifying that another node is configured to service the storage object and changing ownership of the storage object based on the verifying. A cluster manager for the clustered storage system receives a request and provides the request to the source which owns the storage object. The source verifies that the destination is configured according to a predetermined configuration for servicing the storage object. Based on the verifying, the source offlines the storage object and updates ownership information of the storage object, thereafter allowing the destination to online the storage object. The cluster manager further provides the updated ownership information to all the nodes in the cluster, so an access request intended for the storage object may be received by any node and forwarded to the destination using the updated ownership information to effect a transparent migration.

Abstract: Systems and methods include receiving log data corresponding to a plurality of processes performed by devices in a network. The log data may include codified parameters. The method may include identifying codified parameters in the log data. The method may include filtering the log data based upon a codified parameter of the codified parameters in the log data to identify a portion of the log data. The method may include identifying, by a processor system, a cluster of processes from the portion of the log data that have been activated a predetermined number of times in a sequence of activation. The method may include determining a list including application data identifying a candidate application. The candidate application may have been determined to have instructed performance of the cluster of processes.

Abstract: Various embodiments enable automatic cooperative logging of information associated with a connection between at least two computing devices. In some cases, a first computing device can automatically trigger logging on a second computing device upon detection of at least one scenario. Alternately or additionally, the second computing device can respond to the first computing device with additional and/or supplemental logging requests.

Abstract: A communication system for allowing personnel in a tunnel below ground to communicate with a location above ground includes a controller disposed below ground in the tunnel. The system includes an uplink portion that sends uplink messages from the controller below ground in the tunnel through earth to above ground. The system includes a downlink portion through which downlink messages are sent from above ground through earth to the controller below ground in the tunnel. The system includes a personnel communication portion through which downlink messages are sent from the controller wirelessly to the personnel as personnel messages and personnel messages are received wirelessly by the controller from the personnel below ground in the tunnel. A controller for allowing personnel in a tunnel below ground to communicate with a location above ground. A method for allowing personnel in a tunnel below ground to communicate with a location above ground.

Abstract: The disclosed embodiments include a system and method for monitoring performance of a packet network. In one embodiment, a method includes collecting network performance information from a plurality of network nodes of a packet network, the network performance information being indicative of a health of the network packet network. The method includes storing the network performance information collected from the plurality of network nodes and generating a graphical user interface including a graphical representation of the network performance information, wherein the graphical representation of a network segment is indicated as a line, and wherein a width of the line widens and narrows in accordance with an amount of traffic flow over the network segment.

Abstract: A method and structure for conforming to cable leakage compliance level requirements includes calculating, using a processor on a computer, a priority of repairs for cable leakage over a cable operator service area. A result of the priority calculation is provided, thereby permitting higher priority leaks to be identified and repaired. The calculating of priority includes storing geographical locations of cell towers affecting a service area being evaluated, receiving data related to cable leakage sources, receiving data related to wireless service quality, if available, and exercising, using the processor on the computer, a prioritizing algorithm that calculates a relative severity of each cable leakage source.

Abstract: Systems and methods of facilitating collecting and aggregating datasets that are machine or user-generated for analysis are disclosed. One embodiment includes, collecting a dataset on a machine on which the dataset is received or generated, wherein, the dataset is collected from a data source on the machine, aggregating the dataset collected from the data source at a receiving location, performing analytics on the dataset upon collection or aggregation, and/or writing the dataset aggregated at the receiving location to a storage location.

Abstract: A system that implements a data storage service may store data on behalf of storage service clients. The system may maintain data in multiple replicas of partitions that are stored on respective computing nodes in the system. A master replica for a replica group may increment a membership version indicator for the group, and may propagate metadata (including the membership version indicator) indicating a membership change for the group to other members of the group. Propagating the metadata may include sending a log record containing the metadata to the other replicas to be appended to their respective logs. Once the membership change becomes durable, it may be committed. A replica attempting to become the master of a replica group may determine that another replica in the group has observed a more recent membership version, in which case logs may be synchronized or snipped, or the attempt may be abandoned.

Abstract: In one or more embodiments, a cellular signal is received and directed to a path bypassing active amplifier circuitry. This may be in response to the active amplifier circuitry being non-operational (e.g., in a fault state) or detecting that an RF environment does not necessitate amplification. Bypassing the active amplifier circuitry may enable transmission of a non-amplified cellular signal when active circuitry is in a fault state or while traveling through areas of strong cellular service (e.g., proximate a cell tower).

Abstract: A server device is configured to store quick code information, where the quick code information includes a particular operation of a group of operations and a particular condition code of a group of condition codes; receive diagnostic information from a video client, of a group of video clients, where the diagnostic information includes a condition code that corresponds to a condition associated with the video client; determine that the condition code matches the particular condition code of particular, stored quick code information; determine, from the particular quick code information, the particular operation corresponding to the particular condition code; perform an automatic remote repair to remedy the condition, on the video client, based on the particular operation; and send, to the video client, a notification that the condition has been remedied based on the automatic remote repair when the automatic remote repair remedies the condition on the video client.

Abstract: When not the target device accessed by an operator terminal but other devices communicatably connected therewith have problems, the setting operation and the status viewing of the device with a problem are enabled through the target device accessed by an operator terminal. The portable terminal detects the electric appliance connected with a local area network connected with the portable terminal, in response to an instruction from the operator terminal. The portable terminal enables the setting operation and the status viewing of the electric appliance from the operator terminal based on the determined model related information, so that the problem of the electric appliance can be solved.

Abstract: Systems and methods for remotely deobfuscating JavaScript are provided. In some aspects, a method includes sending obfuscated code from a server to a browser, receiving a deobfuscation request at the server over a network, and deobfuscating an error in the deobfuscation request at the server.

Abstract: A wireless communications device may be configured to perform integrity checking and interrogation with a network entity to isolate a portion of a failed component on the wireless network device for remediation. Once an integrity failure is determined on a component of the device, the device may identify a functionality associated with the component and indicate the failed functionality to the network entity. Both the wireless network device and the network entity may identify the failed functionality and/or failed component using a component-to-functionality map. After receiving an indication of an integrity failure at the device, the network entity may determine that one or more additional iterations of integrity checking may be performed at the device to narrow the scope of the integrity failure on the failed component. Once the integrity failure is isolated, the network entity may remediate a portion of the failed component on the wireless communications device.

Abstract: A method for diagnosing and correcting errors at a data processing system is disclosed includes detecting at a first device of the system, such as a network interface device, an error at a second device of the system, such as a data processor. In response to detecting the error, the first device communicates a help request via a network. In response to the help request, the first device receives diagnostic and error correction routines from a remote system. The first device executes the routines and provides information to the remote system to diagnose and correct errors at the second device.

Abstract: Exemplary customer premises equipment (“CPE”) diagnostic, recovery, and reporting systems and methods are disclosed herein. An exemplary method includes a technical support server subsystem aggregating, over time, technical support data representing technical issues of CPE devices and operations performed to resolve the technical issues, identifying a subset of the technical support data, and providing the identified subset of the technical support data to a CPE device for local storage by the CPE device, locally stored technical support data configured to be used by the CPE device to self-recover from a future technical issue associated with the CPE device. In certain embodiments, the CPE device may be configured to function as a media server device and/or as an intermediary technical support device at a customer premises. Corresponding methods and systems are also disclosed.

Abstract: Control over servers and partitions within a computer network may be automated to improve response to disaster events within the computer network. For example, a monitoring server may be configured to automatically monitor servers through remote communications sessions. A disaster event may be detected based on information received from the partitions and servers within the network. After a disaster event occurs, the monitoring server may automatically execute a script or take other action to make a backup server or partition available. For example, the monitoring server may stop and deactivate a first partition that has failed, activate a second partition that is a mirror image of the first partition, and start the second partition.

Abstract: A method for maintaining applications may include: (1) receiving a request to recover a first application, (2) identifying a first production topology of the first application that identifies a set of resources upon which the application depends, (3) maintaining a template for transforming the first production topology of the first application into a first recovery topology for the first application, the template comprising information for mapping the first production topology to the first recovery topology, (4) applying the template to the first production topology at a first point in time to create the first recovery topology, and (5) recovering the first application to a first computing system using the first recovery topology. Various other methods, systems, and computer-readable media are also disclosed herein.

Abstract: Various embodiments for automated error recovery in a computing storage environment by a processor device are provided. In one embodiment, if a failure is caused by an operation of a hardware management console (HMC) and a malfunction of a current network connection, a cleanup operation is performed on at least a portion of a current HMC configuration, an alternative network connection to the current network connection is made, and a retry operation is performed.

Abstract: A user's cellular communication device communicates with a peer cellular communication device to perform diagnostic or repair functions on a computer connected to the user's device. The user's device is connected to the computer via a cable. The remote device commands the user's device to query the computer via the cable connection for information about the computer. Based on that information, the remote device generates commands to send to the user's device. Upon receipt, the user's device employs the commands to execute selected diagnostic and repair programs resident on the computer.

Abstract: The system enables a call center to manage requests from remote computing clients for service. The system provides a number of software tools that allow technicians to perform routine maintenance and correct problems remotely. At the front-end, the system enables requests to be submitted by customers via various mediums, accesses a calendar to determine technician availability, determines the urgency of the request, and schedules an appropriate technician to address the reported problem. The system further includes tools that enable a technician to access a remote computing client to perform a number computer maintenance and diagnostics. Other tools enable the technician to correct problems that are detected through diagnostics. Calls to the call center are recorded and maintained in order to track pending issues and identify potential areas of improvement.

Abstract: A multi-tenant system can be switched to a downtime state to implement a transition from a current state to a target state of a core software platform. During a second phase of the transition an error associated with tenant-specific content of a first customer tenant of the plurality of customer tenants of the multi-tenant system can be identified. The second phase can be suspended for the first customer tenant while continuing the second phase for a remainder of the plurality of customer tenants for which an error has not been identified. After a scheduled duration of the downtime state, the multi-tenant system can be reactivated such that the multi-tenant system includes the remainder of the plurality of customer tenants with the transition implemented and the first customer tenant either with the transition implemented if the error has been corrected or without the transition implemented if the error has not been corrected.

Abstract: Embodiments of the present invention relate to a method and apparatus for providing computing resources to a user. In one embodiment of the present invention, there is provided a method for providing computing resources to a user, comprising: in response to a request from the user, looking up in a profile repository a profile corresponding to the user's domain information; requesting at least one computing resource associated with the profile; integrating the at least one computing resource into a virtual datacenter; and providing the virtual datacenter to the user; wherein the at least one computing resource is physically deployed in a distributed manner. In one embodiment of the present invention, there is provided an apparatus for providing computing resources to a user.

Abstract: A method for computer system recovery is presented. In one embodiment, the method includes establishing a connection, via an interface, to a computer system to support the system recovery of the computer system. The method includes executing an emulation application as a recovery agent. The method includes retrieving, based on identifiers associated with the computer system, remote data via another interface. The method further includes performing the system recovery by using at least a part of the remote data.

Abstract: An automated and scalable system for total real-time redundancy of a plurality of client-server systems, wherein, data is replicated through a network connection and operationally located on a virtual machine that substitutes for a failed client-server system, wherein the virtual machine is activated and installed on the cloud computing environment. Monitoring applications are installed on both the client-server systems and the cloud computing environment. System components are identified, a network connection is initiated, a heartbeat is established, data replication is automated, system failure is detected, failover is initiated, and subsequent client-server restoration is automated.

Abstract: Server management data describes observed operating condition of a pool of spare servers. Based on a demand forecast of a specific target system, a dynamic allocation period is determined as a period during which the target system needs additional server resources to handle an expected demand. Based on the dynamic allocation period and server management data, a set of allocation candidates are nominated from the spare server pool, by eliminating therefrom spare servers which are likely to fail during the dynamic allocation period. An appropriate allocation candidate is then selected for allocation to the target system, such that the selected candidate will satisfy a specified requirement during its allocation period.

Abstract: A system, computer-implemented method, and a computer program product for monitoring a first data portion written to a first storage device accessible by a first computing device. At least a second data portion written to at least a second storage device accessible by at least a second computing device is monitored. Recovery data is written to a recovery storage device external to and accessible by the first and the at least a second computing devices, wherein the recovery data is based, at least in part, upon the first and second data portions.

Abstract: The embodiments described herein generally relate to methods and systems for using an extended patching procedure for correction or repair of logical data portions, pages, or sectors of a computer data storage device. The extended patching procedure targets for repair not only the page(s) appearing to be defective or unusable based on a failed read operation for a data transfer request, but also additional pages. Determining the additional pages to include for automatic patching is based on: statistical distribution analyzes to include pages within the physical or logical vicinity of the original page, information about the underlying storage device technology or Input/Output (I/O) subsystem, and/or historical data about error conditions for areas related to the original page. Preemptively patching pages based on extended page lists improves system performance by reducing the total number of costly repair processes and by avoiding situations involving correction actions that fail to resolve.

Abstract: A method for diagnosing and correcting errors at a data processing system is disclosed includes detecting at a first device of the system, such as a network interface device, an error at a second device of the system, such as a data processor. In response to detecting the error, the first device communicates a help request via a network. In response to the help request, the first device receives diagnostic and error correction routines from a remote system. The first device executes the routines and provides information to the remote system to diagnose and correct errors at the second device.

Abstract: Manageability ports for inter-processor communication links, along with associated systems and methods, are generally provided.

Abstract: A system and method of servicing a group of similar types of equipment that maybe installed at geographically separated locations is described. The method makes use of error messages produced by the equipment and service requests received by a servicing center. Data mining techniques are used to establish error patterns associated with specific failure modes so that future error messages may be processed to determine if an identified failure mode has occurred. This will enable the efficient dispatch of spare parts and service personnel to the location where the failure has occurred.

Abstract: Various embodiments for automated error recovery in a computing storage environment by a processor device are provided. In one embodiment, if a failure is caused by an operation of a hardware management console (HMC) and a malfunction of a current network connection, a cleanup operation is performed on at least a portion of a current HMC configuration, an alternative network connection to the current network connection is made, and a retry operation is performed.

Abstract: A computer-implemented method for diagnosing a network configuration of a computing device is described. A test network configuration is captured. A test network signature is generated from the test network configuration. A label is assigned to the test network signature. A determination is made as to whether the test network signature is labeled as an unsuccessful network signature. If the test network signature is labeled unsuccessful, one or more procedures to change the label are generated.

Abstract: The system enables a call center to manage requests from remote computing clients for service. The system provides a number of software tools that allow technicians to perform routine maintenance and correct problems remotely. At the front-end, the system enables requests to be submitted by customers via various mediums, accesses a calendar to determine technician availability, determines the urgency of the request, and schedules an appropriate technician to address the reported problem. The system further includes tools that enable a technician to access a remote computing client to perform a number computer maintenance and diagnostics. Other tools enable the technician to correct problems that are detected through diagnostics. Calls to the call center are recorded and maintained in order to track pending issues and identify potential areas of improvement.

Abstract: A multi-tenant system can be switched to a downtime state to implement a transition from a current state to a target state of a core software platform. During a second phase of the transition an error associated with tenant-specific content of a first customer tenant of the plurality of customer tenants of the multi-tenant system can be identified. The second phase can be suspended for the first customer tenant while continuing the second phase for a remainder of the plurality of customer tenants for which an error has not been identified. After a scheduled duration of the downtime state, the multi-tenant system can be reactivated such that the multi-tenant system includes the remainder of the plurality of customer tenants with the transition implemented and the first customer tenant either with the transition implemented if the error has been corrected or without the transition implemented if the error has not been corrected.

Abstract: An Internet Protocol (IP) terminal, comprises communication means for communicating via an IP network, a processor and memory. The memory contains an operating software for the IP terminal and the processor is configured to execute the operating software. The operating software comprises a normal mode logic for implementing a normal mode operation and a restricted mode logic for implementing a restricted mode operation. The normal mode logic comprises program code for initiating a call of a first type under control of instructions from one or more dedicated servers. The restricted mode logic comprises program code for collecting connection information of other IP terminals and for initiating a call of a second type without instructions from the one or more dedicated servers.

Abstract: Provided herein are systems and methodologies for bare metal machine restoration of a client computing environment over a network-based backup system. System recovery can be performed by performing a network boot from a predetermined server or set of servers on the Internet and/or an associated local network, followed by retrieving information relating to an operating system and/or environment of a system being recovered, such as incremental or full operating system images. Upon retrieval of information, the information can be used to conduct a full restore of the operating environment of the computing device. Additionally, a user can restore personal or other system data following rebuilding of the system operating environment. A cloud-based structure is provided herein as well as a hybrid peer-to-peer/cloud-based structure, wherein information used in a restore can be obtained from a global network location (e.g., cloud server(s)) and/or from one or more local peers.

Abstract: Various embodiments for automated error recovery in a computing storage environment by a processor device are provided. In one embodiment, pursuant to performing one of creating a new and rebuilding an existing logical partition (LPAR) operable in the computing storage environment by a hardware management console (HMC) in communication with the LPAR, at least one failure scenario is evaluated by identifying error code. If a failure is caused by an operation of the HMC and a malfunction of a current network connection, a cleanup operation is performed on at least a portion of a current HMC configuration, an alternative network connection to the current network connection is made, and a retry operation is performed.

Abstract: The system enables a call center to manage requests from remote computing clients for service. The system provides a number of software tools that allow technicians to perform routine maintenance and correct problems remotely. At the front-end, the system enables requests to be submitted by customers via various mediums, accesses a calendar to determine technician availability, determines the urgency of the request, and schedules an appropriate technician to address the reported problem. The system further includes tools that enable a technician to access a remote computing client to perform a number computer maintenance and diagnostics. Other tools enable the technician to correct problems that are detected through diagnostics. Calls to the call center are recorded and maintained in order to track pending issues and identify potential areas of improvement.

Abstract: Generally, a system and method consistent with the present disclosure may provide a relatively low cost, relatively robust data acquisition and analysis system useful for condition-based maintenance. The system may be useful for condition-based maintenance in industrial applications, e.g., of equipment and/or machinery. The industrial monitoring system may be used, for example, to monitor a condition of rotating machinery, e.g., a wind turbine. The system and method may include data analysis that may be useful for anticipating a need for maintenance, repair and/or replacement of one or more components.

Abstract: An aspect of the present invention simplifies software maintenance of nodes in a data center. In one embodiment, a management system receives data specifying a set of commands to be executed on a node in the data center, and then forms a maintenance script by programmatically incorporating instructions for executing the set of commands on the node and to perform a set of management actions. The management system then executes the maintenance script to cause execution of the set of commands on the nodes, thereby performing maintenance of the node. A user/administrator of the data center needs to specify only the commands, thereby simplifying the software maintenance of data centers. According to another aspect, the maintenance scripts (formed by incorporating the commands provided by a user) are executed as part of a disaster recovery process in the data center.

Abstract: A method, apparatus, and computer program product for realizing application high availability are provided. The application is installed on both a first node and a second node, the first node being used as an active node, and the second node being used as a passive node. The method includes: monitoring access operations to files by an application during its execution on the active node; replicating the monitored updates to the file by the application from the active node to a storage device accessible to the passive node if the application performs updates to a file during the access operations; sniffing the execution of the application on the active node; and switching the active node to the second node and initiating the application on the second node in response to sniffing a failure in the execution of the application on the active node.

Abstract: A multipurpose storage system based upon a distributed hashing mechanism with transactional support and failover capability is disclosed. According to one embodiment, a system comprises a client system in communication with a network, a secondary storage system in communication with the network, and a supervisor system in communication with the network. The supervisor system assigns a unique identifier to a first node system and places the first node system in communication with the network in a location computed by using hashing. The client system stores a data object on the first node system.

Abstract: A method for maintaining applications may include: (1) receiving a request to recover a first application, (2) identifying a first production topology of the first application that identifies a set of resources upon which the application depends, (3) maintaining a template for transforming the first production topology of the first application into a first recovery topology for the first application, the template comprising information for mapping the first production topology to the first recovery topology, (4) applying the template to the first production topology at a first point in time to create the first recovery topology, and (5) recovering the first application to a first computing system using the first recovery topology. Various other methods, systems, and computer-readable media are also disclosed herein.

Abstract: A set of log entries is automatically inspected to determine a bug. A training set is utilized to determine clustering of log identifications. Log entries are examined in real-time or retroactively and matched to clusters. Timeframe may also be matched to a cluster based on log entries associated with the timeframe. Error indications may be outputted to a user of the system in respect to a log entry or a timeframe.

Abstract: A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.

Abstract: A system for remote computer access, for configuration, monitoring and repair, designed for computer technical remote support. A standalone system not affected by operating system (OS) or any other software modules malfunctions which runs in protected environment which enables the system to operate even in the case of severe personal computer (PC) failures, including a loss of network connectivity, operating system (OS) failure to boot and including some hardware failures.

Abstract: An electronic control configuration includes at least one secondary microprocessor operable to control a device. The at least one secondary microprocessor assumes protection control of the device responsive to a first type of failure by transmitting a protection control signal to a first effector. The at least one secondary microprocessor assumes backup control of the device responsive to a second type of failure by transmitting a backup control signal to a second effector. The backup control functionality of the at least one secondary microprocessor can be selectively disabled.

Abstract: A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.