Help Presentation Patents (Class 715/705)
  • Patent number: 12164550
    Abstract: Techniques for training for and performing abstractive text summarization are disclosed. Such techniques include, in some embodiments, obtaining textual content, and generating a reconstruction of the textual content using a trained language model, the reconstructed textual content comprising an abstractive summary of the textual content generated based on relative importance parameters associated with respective portions of the textual content.
    Type: Grant
    Filed: February 16, 2022
    Date of Patent: December 10, 2024
    Assignee: Adobe Inc.
    Inventors: Sajad Sotudeh Gharebagh, Hanieh Deilamsalehy, Franck Dernoncourt
  • Patent number: 12164548
    Abstract: The present technology pertains to a generative response engine that can adapt a user interface provided by its front end to receive inputs in a visual format and to provide visual formats in response to prompts. In some embodiments, the generative response engine can provide a greater variety of outputs that can be rendered by the front end. Collectively, the present technology can render dynamic user interface elements in response to prompts received by the generative response engine. Generative response engines that can provide dynamic and multimodal responses that are appropriate to a task are useful for an increased range of tasks.
    Type: Grant
    Filed: March 15, 2024
    Date of Patent: December 10, 2024
    Assignee: OpenAi OPCo, LLC.
    Inventors: Noah Deutsch, Benjamin Zweig
  • Patent number: 12142161
    Abstract: Systems and methods are provided for feedback-driven provision of information in relation to a plurality of information resources.
    Type: Grant
    Filed: November 11, 2021
    Date of Patent: November 12, 2024
    Assignee: D2L Corporation
    Inventors: Jugoslav Bilic, Ivana Bilic, Justin Callison, Manuj Aggarwal, Stephen Michaud, Ryan Ogg, Juan Camilo Ramirez, Sarbjit Sarkaria, Jian Zhou
  • Patent number: 12118319
    Abstract: The present disclosure provides a dialog method and system, an electronic device and a storage medium, and relates to the field of artificial intelligence (AI) technologies such as deep learning and natural language processing. A specific implementation scheme involves: rewriting a corresponding dialog state based on received dialog information of a user; determining to-be-used dialog action information based on the dialog information of the user and the dialog state; and generating a reply statement based on the dialog information of the user and the dialog action information. According to the present disclosure, the to-be-used dialog action information can be determined based on the dialog information of the user and the dialog state; and then the reply statement is generated based on the dialog action information, thereby providing an efficient dialog scheme.
    Type: Grant
    Filed: March 21, 2022
    Date of Patent: October 15, 2024
    Assignee: BEIJING BAIDU NETCOM SCIENCE TECHNOLOGY CO., LTD.
    Inventors: Jun Xu, Zeming Liu, Zeyang Lei, Zhengyu Niu, Hua Wu, Haifeng Wang
  • Patent number: 12079648
    Abstract: Performance of a computer implementing a machine learning system is improved by providing, via a graphical user interface, to an annotator, unlabeled corpus data to be labeled; obtaining, via the interface, labels for the unlabeled corpus data; and detecting, with a consistency calculation routine, concurrent with the labeling, internal inconsistency and/or external inconsistency in the labeling. Responsive to the detection, intervene in the labeling with a reactive intervention subsystem until the inconsistency is addressed. The labeling is completed subsequent to the intervention; the system is trained to provide a trained machine learning system, based on results of the completed labeling; and classification of new data is carried out with the trained system. Proactive intervention schemes are also provided.
    Type: Grant
    Filed: December 28, 2017
    Date of Patent: September 3, 2024
    Assignee: International Business Machines Corporation
    Inventors: Evelyn Duesterwald, Austin Zachary Henley, David John Piorkowski, John T. Richards
  • Patent number: 12039888
    Abstract: Provided are an educational electronic health record system and an educational electronic health record program that enable the use of patient health record information having an information amount greater than or equal to that of an electronic health record used in the actual medical setting by responding to various needs of a learner or advanced and complicated medical information, and thus, enable effective education and training for the learner such as a medical service worker.
    Type: Grant
    Filed: October 4, 2021
    Date of Patent: July 16, 2024
    Assignee: MEDI-LX INC.
    Inventor: Ryo Ikebe
  • Patent number: 12039974
    Abstract: Functionality is disclosed herein for using an interactive content service to provide content. A user may interact with the interactive content service to access interactive content, such as interactive fiction, interactive text adventure games, and other interactive content. A user may also use the interactive content to receive auditory output from applications configured to provide text-based content. The interactive content service maintains state information that identifies the current state of the interactive content. For example, before starting a particular interactive adventure game, the state identifies a beginning location within the interactive content. As the user interacts with the game, the interactive content service updates the state of the user within the game.
    Type: Grant
    Filed: September 23, 2019
    Date of Patent: July 16, 2024
    Assignee: Amazon Technologies, Inc.
    Inventors: David Allen Markley, Ethan Zane Evans
  • Patent number: 12032163
    Abstract: A wearable device that is usable in a plurality of usage forms which has a notification unit that notifies a user of information indicating a recommended usage form out of the plurality of usage forms, the information being determined based on information relating to an external environment.
    Type: Grant
    Filed: November 29, 2022
    Date of Patent: July 9, 2024
    Assignee: Canon Kabushiki Kaisha
    Inventors: Takehiro Yoshida, Sanae Yamaguchi
  • Patent number: 12032812
    Abstract: A system described herein may maintain one or more models that associate respective objects and triggers with sets of actions. The system may receive visual information from a User Equipment (“UE”), may determine that the visual information received from the UE depicts the particular object, and may identify that the one or more triggers are met. The system may provide, to the UE, based on identifying that the visual information received from the UE depicts the particular object, and further based on identifying that the one or more triggers are met, an augmented reality (“AR”) virtual assistant that performs the particular set of actions with respect to the particular object.
    Type: Grant
    Filed: June 27, 2023
    Date of Patent: July 9, 2024
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Saikiran N. Chavali, Abhishek Malhotra, Aiswarya Devarajan, Manu Bhatia, Lokesh Kosuri
  • Patent number: 11983445
    Abstract: An information processing apparatus performs setup processing of a first apparatus connected to the information processing apparatus; acquires setup data used in the setup processing and indicating a setup operation of the first apparatus from a second apparatus different from the first apparatus; determines whether display concerning the setup operation can be performed using the acquired setup data; and, if it is determined that the display concerning the setup operation can be performed, the display concerning the setup operation is performed by predetermined program, if it is determined that the display concerning the setup operation cannot be performed, predetermined processing for allowing a user to refer to other medium except for the predetermined program is performed. The other medium is for presenting information concerning the setup operation.
    Type: Grant
    Filed: April 20, 2022
    Date of Patent: May 14, 2024
    Assignee: Canon Kabushiki Kaisha
    Inventor: Ryo Takaba
  • Patent number: 11966655
    Abstract: A method for controlling a projecting system is provided. The method includes: causing a projector projecting a menu screen onto a screen to store definition information defining the menu screen; causing the information processing device to generate update information used to update the definition information; causing the information processing device to transmit the update information to the projector; causing the projector generating an updated definition information, based on the update information; by updating the definition information and causing the projector to generate the menu screen, based on the updated definition information.
    Type: Grant
    Filed: December 3, 2021
    Date of Patent: April 23, 2024
    Assignee: SEIKO EPSON CORPORATION
    Inventor: Toshiki Fujimori
  • Patent number: 11935527
    Abstract: Implementations relate to generating a proficiency measure, and utilizing the proficiency measure to adapt one or more automated assistant functionalities. The generated proficiency measure is for a particular class of automated assistant actions, and is specific to an assistant device and/or is specific to a particular user. A generated proficiency measure for a class can reflect a degree of proficiency, of a user and/or of an assistant device, for that class. Various automated assistant functionalities can be adapted, for a particular class, responsive to determining the proficiency measure satisfies a threshold, or fails to satisfy the threshold (or an alternate threshold). The adaptation(s) can make automated assistant processing more efficient and/or improve (e.g., shorten the duration of) user-assistant interaction(s).
    Type: Grant
    Filed: October 23, 2020
    Date of Patent: March 19, 2024
    Assignee: GOOGLE LLC
    Inventors: Matthew Sharifi, Victor Carbune
  • Patent number: 11928324
    Abstract: A colorimetric system includes an acquiring unit that acquires a colorimetric value obtained by performing colorimetry by a colorimetric unit, a display processing unit that performs a process of displaying a comparison graphic obtained by combining a reference color graphic of a reference color region with a sample color graphic of a sample color region, and a comparison processing unit that compares a color value of a reference color set in the reference color region with a color value of a sample color set in the sample color region.
    Type: Grant
    Filed: May 27, 2022
    Date of Patent: March 12, 2024
    Assignee: Seiko Epson Corporation
    Inventor: Masami Ishihara
  • Patent number: 11900320
    Abstract: In some implementations, a device may receive, from a user device, a query for information from a user. The device may receive, from an enterprise system, data identifying products and services to be offered by the user. The device may process the query and the data, with a model, to identify a subject of the query and a context for the subject. The device may process the subject and the context, with a model, to determine a workflow for the user. The device may process the data, the subject of the query, and the context for the subject, with a model, to determine a key performance indicator or a decision associated with one of the products or the services. The device may provide information identifying the workflow, the key performance indicator, and/or the decision to the user device via a virtual assistant or a user interface.
    Type: Grant
    Filed: November 9, 2020
    Date of Patent: February 13, 2024
    Assignee: Accenture Global Solutions Limited
    Inventors: Rajashree Chandrashekar, Raghuram Yaddanapudi, Arjun Marri, Jayateerth Kulkarni, Tapan Kumar Jain, Gopali Raval Contractor
  • Patent number: 11894019
    Abstract: A method and apparatus for generating a time-lapse video are disclosed. In one embodiment, the method comprises: storing each instruction that is executed by a vector graphics application to create artwork on a display of a computer system during one or more editing sessions as part of an undo history; and generating a time-lapse video using the undo history.
    Type: Grant
    Filed: December 30, 2020
    Date of Patent: February 6, 2024
    Assignee: LINEARITY GMBH
    Inventors: Vladimir Danila, Paulo Mattos, Ralph Theodori, Pavlo Pedai, Igor Viveiros
  • Patent number: 11836313
    Abstract: An input device including a touchscreen sensor that detects a touch operation from a user, a non-transitory computer-readable recording medium including a program, and a hardware processor that executes the program to operate as: an area determination unit that determines whether a detected touch operation is performed in a first detection area; a trajectory determination unit that, when it is determined that the detected touch operation is performed in the first detection area, determines whether or not the detected touch operation indicates an operation drawing a linear trajectory; and a detection control unit that, when it is determined that the operation drawing a linear trajectory is indicated, controls the area determination unit to determine whether a next touch operation is performed in a second detection area that is larger than the first detection area.
    Type: Grant
    Filed: August 3, 2022
    Date of Patent: December 5, 2023
    Assignee: KONICA MINOLTA, INC.
    Inventor: Masafumi Aikawa
  • Patent number: 11824924
    Abstract: A service request message sending method, a distributed database architecture and a computer readable storage medium are disclosed. The method includes: receiving (S101) a service request message, and sending (S102) the service request message to a corresponding storage unit through N tiers of computing nodes, where N is an integer greater than or equal to 2, and the closer the tier is to the storage unit, the larger the number of computing nodes in that tier is.
    Type: Grant
    Filed: June 8, 2020
    Date of Patent: November 21, 2023
    Assignee: XI'AN ZHONGXING NEW SOFTWARE CO., LTD.
    Inventors: Jian Sui, Qinyuan Lu, Lingdong Zhang, Wenwen Jing
  • Patent number: 11803396
    Abstract: Aspects of the present disclosure provide systems, methods, and computer-readable storage media that support creation and execution of automated sequences of user interface (UI) interactions. To facilitate creation and execution of automated sequences of UI interactions, an automation engine is provided and includes a model configured to capture image data when creating the sequence of UI interactions. The model may also be used during replay of the sequence of UI interactions. For example, the model may be used during replay of the sequence of UI interactions to locate UI elements corresponding to the UI interactions, or to perform pre- and/or post-validation of action execution. The automation engine may also provide processes to enable location of dynamic content, such as UI elements that may be presented in different or unexpected locations, and processes to address complex UI elements, such as data grids, tree views, and drawings (e.g., CAD drawings).
    Type: Grant
    Filed: December 31, 2021
    Date of Patent: October 31, 2023
    Assignee: Accenture Global Solutions Limited
    Inventors: Rajpreet Singh, Veena Sudhakar Padiyar, Viresh Veerasangappa Kadi, Mathan Murugasen
  • Patent number: 11706030
    Abstract: An authorization method and an authorization system are provided. The authorization method includes displaying, by a service device, authorization information on an e-paper arranged on the service device; obtaining, by a user device, the authorization information from the e-paper; and using, by the user device, the authorization information displayed on the e-paper to perform an authorization operation between the user device and the service device.
    Type: Grant
    Filed: July 31, 2020
    Date of Patent: July 18, 2023
    Assignee: VIA Technologies, Inc.
    Inventor: Yaozhong Xu
  • Patent number: 11687351
    Abstract: Systems and methods for creating graphical user interfaces (GUIs) for runtime execution in virtual environments of software, such as video games. The system utilizes mock GUIs, which can be images illustrating or displaying mocked graphical user interfaces, to create GUIs that can be exported into runtime environments of software. The system creates GUIs by analyzing the graphical elements and attributes of mock GUIs, and assigning functionality to those graphical elements, enabling the operating of the GUIs within executable runtime environments.
    Type: Grant
    Filed: March 30, 2021
    Date of Patent: June 27, 2023
    Assignee: ELECTRONIC ARTS INC.
    Inventors: Adrian-Ciprian Popa, Timothy J. Cowan, Jonathan Douglas Hayes
  • Patent number: 11615159
    Abstract: A data processing method and apparatus for a mini app, a device and a medium are provided. An implementation of the method may include: intercepting a request message of the mini app, and sending the request message to a target server, where the request message comes from a technology stack; acquiring returned data targeting at the request message and returned from the target server, where the returned data includes cookie content, field information for indicating storage of the cookie content, and a data set corresponding to the request message; and storing the cookie content into a cookie storage database of the mini app according to the field information, and returning the returned data to the technology stack issuing the request message.
    Type: Grant
    Filed: March 29, 2021
    Date of Patent: March 28, 2023
    Assignee: BEIJING BAIDU NETCOM SCIENCE AND TECHNOLOGY CO., LTD.
    Inventors: Du Chen, Rui Dong, Jiwei Liu
  • Patent number: 11570230
    Abstract: A graphical user interface is configured to guide a user through a method of creating an OData-compliant URL, without requiring that the user be familiar with syntax of OData-compliant URLs. The graphical user interface includes a set of graphical input devices to solicit and receive from the user input specifying a set of query options, which user input is used to define the OData-compliant URL. The graphical user interface is automatically customized to solicit and receive from the user input only for options available from a specific OData service.
    Type: Grant
    Filed: March 10, 2022
    Date of Patent: January 31, 2023
    Assignee: Hexagon Technology Center GmbH
    Inventors: Scott David Shaw, Jack Llewellyn Cockerell
  • Patent number: 11523026
    Abstract: An information processing system includes circuitry to generate a workflow as a current workflow, analyze the current workflow to obtain a file maximum value indicating a maximum value of a file size processable by the current workflow, and cause a display to display the file maximum value obtained.
    Type: Grant
    Filed: November 17, 2021
    Date of Patent: December 6, 2022
    Assignee: Ricoh Company, Ltd.
    Inventor: Taichi Watanabe
  • Patent number: 11521037
    Abstract: An example method includes receiving, by a computational assistant executing at one or more processors, a representation of an utterance spoken at a computing device; identifying, based on the utterance, a task to be performed by the computational assistant; responsive to determining, by the computational assistant, that complete performance of the task will take more than a threshold amount of time, outputting, for playback by one or more speakers operably connected to the computing device, synthesized voice data that informs a user of the computing device that complete performance of the task will not be immediate; and performing, by the computational assistant, the task.
    Type: Grant
    Filed: May 26, 2021
    Date of Patent: December 6, 2022
    Assignee: GOOGLE LLC
    Inventors: Yariv Adan, Vladimir Vuskovic, Behshad Behzadi
  • Patent number: 11482211
    Abstract: Embodiments of the present disclosure provide a method and apparatus for outputting analysis abnormality information in a spoken language understanding. The method includes: acquiring first spoken language information and a first analysis result for the first spoken language information; determining whether the first analysis result includes intent information; determining whether the first spoken language information includes a predefined word slot value, in response to determining the first analysis result not including the intent information; and outputting information indicating an existence of an abnormality in the first analysis result, in response to determining the first spoken language information including the predefined word slot value.
    Type: Grant
    Filed: June 8, 2020
    Date of Patent: October 25, 2022
    Assignee: Beijing Baidu Netcom Science and Technology Co., Ltd.
    Inventors: Zhenlong Yu, Tingting Li, Huifeng Sun, Shuqi Sun, Ke Sun, Hehan Li
  • Patent number: 11474864
    Abstract: An example computing system is disclosed that may send a first notification to a first client device, the first notification indicating a first task to be performed by a first user with respect to a resource accessible to the computing system. The computing system may determine a second task of a second user with respect to the resource, and may further determine that the second user has completed the second task. Based at least in part on the second user having completed the second task, the computing system may determine a parameter indicating an urgency level of the first task, and may cause an indication of the urgency level to be presented on the first client device.
    Type: Grant
    Filed: May 26, 2020
    Date of Patent: October 18, 2022
    Assignee: Citrix Systems, Inc.
    Inventors: Zongpeng Qiao, Xiaolu Chu, Yuran Ou, Tie Liu
  • Patent number: 11429257
    Abstract: To assist with using a network based application program, a context-aware help interface is provided. The help interface may be dynamically updated and contemporaneously displayed along with a user interface. User interface accesses, such as from client use of the application program, may be tracked and used to identify contexts for the client. A context includes identifying a current application program feature or functionality accessed by the client. A hierarchical context identifier may be determined by tracking multiple user interface accesses. The hierarchical context identifier may be used to search for help content to display in the help interface. Search results may be optimized for content and presentation. Artificial intelligence may be employed to identify, based at least in part on accesses represented by one or more hierarchical context identifier, a client's experience level or needs so that help content may be tailored appropriately.
    Type: Grant
    Filed: April 15, 2021
    Date of Patent: August 30, 2022
    Assignee: SALESFORCE.COM, INC.
    Inventor: Lokesh Kumar Nandagopal
  • Patent number: 11403360
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for providing content. One of the methods includes providing a plurality of image content items to an application interface of a client device for presentation; receiving a user selection of a particular image content item of the plurality of presented image content items; and responsive to the selection, providing a combination of native content and third party content associated with the selected image content item, wherein the native content includes a close up view of the selected image content item and the third party content includes a third party webpage.
    Type: Grant
    Filed: March 22, 2021
    Date of Patent: August 2, 2022
    Assignee: Pinterest, Inc.
    Inventors: Wendy Lu, Justin Velo, Kelvin Tow, Mengya You, Nicole Crawford, Harrison He
  • Patent number: 11372656
    Abstract: Examples described herein may include a computing device of a media playback system receiving a display map corresponding to a media service provider. The display map may associate a data field with a location within a display of the computing device. The computing device may further receive a data item associated with a media item of the media service provider. The received data item may correspond to the data field. The computing device may display an indication of the received data item at the location in accordance with the display map.
    Type: Grant
    Filed: December 28, 2020
    Date of Patent: June 28, 2022
    Assignee: Sonos, Inc.
    Inventor: Keith Corbin
  • Patent number: 11354356
    Abstract: Methods and apparatus related to identifying a video for completing a task and determining a plurality of video segments of the identified video based on one or more attributes of the task. A task and a plurality of how-to videos related to the task may be identified. A how-to video may be selected and a plurality of video segments of the selected how-to video may be determined. One or more video segments may be associated with one or more task attributes that relate to performing the task. The selected video may be provided to a user and segmented, indexed, and/or annotated based on the associated video segments. In some implementations a given object utilized in performing the task may be identified and one or more video segments corresponding to the given object may be identified and/or provided to the user.
    Type: Grant
    Filed: May 20, 2019
    Date of Patent: June 7, 2022
    Assignee: GOOGLE LLC
    Inventors: Kerwell Liao, Nikhil Sharma, LaDawn Risenmay Jentzsch, Jennifer Ellen Fernquist Seth
  • Patent number: 11299060
    Abstract: A first controller performs a process including: specifying a selection candidate for a charging stand when one of cables is connected to a vehicle; controlling a display unit to present a selection screen; specifying a selected number when a selection manipulation is performed; and outputting a charging control execution command to a charging stand corresponding to the selected number.
    Type: Grant
    Filed: February 25, 2020
    Date of Patent: April 12, 2022
    Assignee: TOYOTA JIDOSHA KABUSHIKI KAISHA
    Inventor: Shigeki Kinomura
  • Patent number: 11301126
    Abstract: An icon control method and terminal that include detecting first input of a user, moving a first icon towards a second icon in response to the detected first input, instructing to perform a first operation on the first icon and the second icon when a distance between the first icon and the second icon falls within a first distance range, and that in the first distance range, duration in which the first icon is in a staying state is greater than a first preset time length, and instructing to perform a second operation on the first icon and the second icon when the distance between the first icon and the second icon falls within a second distance range, and that the first icon is in the staying state in the second distance range.
    Type: Grant
    Filed: August 11, 2020
    Date of Patent: April 12, 2022
    Assignee: HUAWEI TECHNOLOGIES CO., LTD.
    Inventors: Zhenwei Shan, Zhu Liu, Xi Huang, Kai Qian
  • Patent number: 11270738
    Abstract: Systems and methods are described for determining playback points in media assets based on both a keyword and a context of a current playback point in a media asset. For example, in response to user input of a keyword (e.g., “Matt Damon”) while the user is consuming a media asset, a current playback point in the media asset is determined. Context of the media asset at the current playback point is then determined (e.g., the current playback point involves a car chase). Playback points in the media asset are determined that match both the context and the keyword and are presented to the user (e.g., playback points with Matt Damon in a car chase).
    Type: Grant
    Filed: November 19, 2019
    Date of Patent: March 8, 2022
    Assignee: Rovi Guides, Inc.
    Inventor: Arun Sreedhara
  • Patent number: 11215976
    Abstract: A component mounting system includes a component mounting line, a storage device, and a display device. The component mounting line is formed by connecting a plurality of mounting board manufacturing machines. The storage device is connected to the component mounting line via a network to acquire information from each of the plurality of mounting board manufacturing machines. The display device is connected to the storage device via the network and displays a progress status of set-up work executed when changing a type of a mounting board manufactured by the component mounting line based on information stored in the storage device.
    Type: Grant
    Filed: November 19, 2019
    Date of Patent: January 4, 2022
    Assignee: PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
    Inventors: Kazuyoshi Harada, Takuya Yamazaki, Atsushi Nakazono, Hiroshi Ando
  • Patent number: 11188358
    Abstract: An interaction method for notifying a first user of one or more software features available on a device of the first user includes, for respective ones of a plurality of software features, recording interactions with the software feature by the first user; and calculating a level of interaction with the software feature, and then selecting for notification one or more of the plurality of software features, responsive to selection criteria comprising the respective level of interaction with each software feature, and generating for display to the first user a notification of the selected one or more of the plurality of software features.
    Type: Grant
    Filed: January 11, 2018
    Date of Patent: November 30, 2021
    Assignee: Sony Interactive Entertainment Inc.
    Inventor: John Booth
  • Patent number: 11188837
    Abstract: An approach is provided in which an information handling system analyzes a set of historical form data corresponding to a set of completed forms. The set of historical form data includes information indicating a historical order at which a set of fields were completed in the set of completed forms. Next, the information handling system determines, based on the set of historical form data, a current order at which to complete a set of incomplete fields included in a current form. In turn, the information handling system displays the current form and a user interface on a display that indicates the current order at which to complete the incomplete fields on the current form.
    Type: Grant
    Filed: February 1, 2019
    Date of Patent: November 30, 2021
    Assignee: International Business Machines Corporation
    Inventors: Brian E. Bissell, Joseph L. Sharpe, III, Kristi Farinelli, Stefan Van Der Stockt, Manali Jairam Chanchlani
  • Patent number: 11106652
    Abstract: According to an embodiment, an information management system includes a storing unit and an information transfer unit. The storing unit includes a production management database, an electronic document database, and a progress information database. The production management database stores a work schedule. The electronic document database stores a work report. The progress information database stores progress information of work. An access authority is set for each of the plurality of databases. The information transfer unit transfers, among the plurality of databases, information stored in each of the databases. The information transfer unit transfers the work schedule from the production management database to the progress information database and a work result included in the work report from the electronic document database to the progress information database.
    Type: Grant
    Filed: June 8, 2020
    Date of Patent: August 31, 2021
    Assignee: Kabushiki Kaisha Toshiba
    Inventors: Hiroshi Sakai, Ryo Morinaga, Sei Musha, Otoharu Kuwamura
  • Patent number: 11023900
    Abstract: A system, method, and computer-readable medium for performing receiving customer product specific issues and routing to appropriate business entities that include receiving customer product specific issues from various channels; tokenizing the customer product specific issues into tokens; routing the tokens to the appropriate business entities; and matching customer service requests with relevant tokens.
    Type: Grant
    Filed: September 7, 2018
    Date of Patent: June 1, 2021
    Assignee: Dell Products L.P.
    Inventor: Ankit Bansal
  • Patent number: 11016633
    Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.
    Type: Grant
    Filed: April 6, 2017
    Date of Patent: May 25, 2021
    Assignee: salesforce.com, inc.
    Inventors: Adrian Dieter Rapp, Xin Wang, Peter Francis White, Sheila Bernadette Christian
  • Patent number: 11012733
    Abstract: A device controller includes: a determination unit that determines an active device out of a first device including a plurality of ports connectable to a prescribed terminal and a second device connected to the first device through the ports; and a communication unit that transmits to a remote control device a control signal for allocating the active device determined by the determination unit to a device to be operated.
    Type: Grant
    Filed: December 20, 2019
    Date of Patent: May 18, 2021
    Assignee: SMK Corporation
    Inventor: Yusuke Machida
  • Patent number: 10997254
    Abstract: Certain aspects of the present disclosure provide techniques for facilitating text inputs with long-tail keywords from a user in a social question and answer (Q&A) application. One example method generally includes receiving, at a server, a text input from the user at a client computer, and applying, a predictive model to the text input. The method further includes determining based on the predictive model, an increase in user traffic that is predicted to be generated from the text input and determining, a user interface (UI) to be generated for display to the user for subsequent interaction based on the increase in user traffic. The method further includes sending the UI to the client computer and receiving a subsequent text input from the client computer.
    Type: Grant
    Filed: June 22, 2018
    Date of Patent: May 4, 2021
    Assignee: INTUIT INC.
    Inventors: Igor A. Podgorny, Todd Frey Goodyear, Bradly S. Feeley
  • Patent number: 10991165
    Abstract: The present disclosure describes a method of integrating information, including real-time information, into a virtual thematic environment using a computer system, including accessing the stored information from a database or downloading the real-time information from a source external to the thematic environment; inserting the real-time information into the thematic environment; and displaying the information to a user within the thematic environment. In one embodiment, the computer system is connected to a holographic projection system such that the images from the thematic environment can be projected as holographic projections. The computer system includes an interactive software application platform having at least one thematic/publishing logic module which contains thematic environment rules; and at least one quantum imaging environment (QIE) module which interprets content such that the content is manipulated and accessed by any device.
    Type: Grant
    Filed: April 7, 2020
    Date of Patent: April 27, 2021
    Inventor: Frances Barbaro Altieri
  • Patent number: 10977088
    Abstract: Provided are a method, system, and article of manufacture for selecting a resource manager to satisfy a service request. A catalog indicating a plurality of resource managers and at least one service offered by the resource managers is provided. Further provided is resource manager information indicating resource availability information for resource managers offering at least one service. A request for a requested service from a subscriber is received. The catalog is processed to identify resource managers publishing the requested service and the resource manager information is processed to determine at least one identified resource manager publishing the requested service that also satisfies at least one rule applicable to the service request.
    Type: Grant
    Filed: November 3, 2011
    Date of Patent: April 13, 2021
    Assignee: International Business Machines Corporation
    Inventors: Stewart Eugene Tate, Cataldo Mega, James Allen Reimer
  • Patent number: 10970088
    Abstract: A control device controls an analyzing device or a processing device by using an application performing control for causing a GUI image including a plurality of GUI components to be displayed on a display screen of a display unit. The control device includes: a GUI component designation information receiving unit that receives GUI component designation information used for designating a GUI component among the GUI components; a position information acquiring unit that identifies the GUI component designated on the basis of the GUI component designation information and acquires position information indicating a position of the identified GUI component on the display screen from an operation system; and an emphasizing image display control unit that performs control for causing an image for emphasizing the identified GUI component to be displayed on the display screen on the basis of the position information.
    Type: Grant
    Filed: December 4, 2017
    Date of Patent: April 6, 2021
    Assignee: JEOL Ltd.
    Inventor: Yasuyuki Watanabe
  • Patent number: 10963556
    Abstract: A system connected to an existing computer includes a unit for monitoring the screen and provides input, a storage unit that stores data that pairs screen buffer regions with authentication details, wherein the system learns new pairs via user training and presents stored authentication details when the screen buffer regions match a related stored region which is paired with a region of the screen, and a unit that determines which of stored passwords need to be presented to the system by a pattern matching of regions of screen pixels.
    Type: Grant
    Filed: June 14, 2019
    Date of Patent: March 30, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Adrian David Dick, James Stuart Taylor
  • Patent number: 10949066
    Abstract: Non-limiting examples of the present disclosure describe surfacing a representation of digital artifacts for a user. An operation context associated with a user is identified. The operational context may correspond with an electronic document that is accessed through a productivity application. One or more of a plurality of digital artifacts may be identified based on the identified operational context. An exemplary representation of the one or more digital artifacts is surfaced through a user interface. An exemplary user interface may be a user interface of a productivity application, for example, where the electronic document is being accessed through the productivity application. In alternative examples, an exemplary user interface may be associated with a home service that is executed in association with an operating system (OS). In some instances, an operational context may change resulting in an update to an exemplary representation of digital artifacts. Other examples are also described.
    Type: Grant
    Filed: January 31, 2017
    Date of Patent: March 16, 2021
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Gama Aguilar-Gamez, Igor Dvorkin, Matthew Tebbs, Dhruv Sood, Farheen Omar, Jason Brinkle, Julia Syi, Mark Schmidt, RajaniKanth Ageeru, Robert Hanley, Taft Sandbakken, Vihar Tammana, Emanuel Rosu, Piotr Walaszek, Robert Rounthwaite, Evyenia R. KaraEftimoglu, James Mellers, Andrew Shuman, Agnieszka Girling, Sreekanth Kannepalli, Ian Williams, Nishadi Kolonne, Bonnie Pan
  • Patent number: 10908760
    Abstract: An interactive demonstration application can be used to test and experience the use of overlay elements (e.g., application add-ons, such as an interactive chat overlay) on a graphical interface (e.g., of a website or a computer application) before fully integrating the overlay elements into the graphical interface. The interactive demonstration application can also be used to demonstrate and update the live settings of a live overlay element used on a live webpage.
    Type: Grant
    Filed: October 15, 2015
    Date of Patent: February 2, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Grant Lawrence Miller, Marc Campbell
  • Patent number: 10908813
    Abstract: A method and device are described for determining input regions that are affected by a user input at a graphical user interface, GUI. For each input region, the following are associated with one another: (i) an actuation level of the input region, (ii) an allocation of the input region to a region of the GUI, and (iii) a blocking type of the input region. The method includes detecting a user input, wherein the user input is allocated an input position on the GUI. The method additionally includes determining at least one input region that contains the input position. Finally, the method includes evaluating the blocking type allocated to that input region in order to determine whether the user input to at least one lower-ranking input region that contains the input position is blocked.
    Type: Grant
    Filed: January 22, 2018
    Date of Patent: February 2, 2021
    Assignee: E.SOLUTIONS GMBH
    Inventors: Henry Schaefer, Tobias Rupprecht
  • Patent number: 10863042
    Abstract: Provided is an information processing apparatus that displays, in a favorite list, one or more “favorites” by which one or more functions that are able to be provided by a multifunction apparatus alone or a combination of the multifunction apparatus and one or more optional apparatuses connected to the multifunction apparatus are collectively selected, in which whether or not each of the one or more “favorites” is executable is determined on a basis of a connection state, to the multifunction apparatus, of each of the one or more optional apparatuses that provide one or more functions selected by each of the one or more “favorites” and, in the favorite list, a “favorite” that is executable is displayed so as to be selectable and a “favorite” that is not executable is not displayed.
    Type: Grant
    Filed: April 17, 2019
    Date of Patent: December 8, 2020
    Assignee: SHARP KABUSHIKI KAISHA
    Inventor: Shinichi Kawano
  • Patent number: 10846941
    Abstract: The present disclosure describes a method of integrating information, including real-time information, into a virtual thematic environment using a computer system, including accessing the stored information from a database or downloading the real-time information from a source external to the thematic environment; inserting the real-time information into the thematic environment; and displaying the information to a user within the thematic environment. In one embodiment, the computer system is connected to a holographic projection system such that the images from the thematic environment can be projected as holographic projections.
    Type: Grant
    Filed: March 27, 2020
    Date of Patent: November 24, 2020
    Inventor: Frances Barbaro Altieri