Abstract: A method includes receiving a request for an interaction with an agent of a contact center. The method includes establishing a private web session when the agent is unavailable. The method includes determining an estimated wait time for the interaction. The method includes selecting visual content based on matching the estimated wait time with one or more visual content items. The method includes outputting the visual content to the private web session.

Abstract: A linkage control system, a method, a storage medium, and an electronic device are provided. The system includes: a trigger access module, configured to obtain a linkage trigger signal satisfying a linkage trigger condition; first MQTT middleware, connected to the trigger access module and the linkage engine module, and configured to send the linkage trigger signal to the linkage engine module; a linkage manner database, configured to store a linkage manner; a linkage engine module, connected to the linkage manner database, and configured to determine a target linkage manner according to the linkage trigger signal; and second MQTT middleware, connected to the linkage engine module, and configured to be connected to N devices, and send a control instruction to the target device according to the target linkage manner determined by the linkage engine module, so that the target device performs an action corresponding to the control instruction.

Abstract: Provided are an mRNA or an mRNA composition, and an mRNA vaccine comprising the mRNA or the mRNA composition. The mRNA or the mRNA composition comprises an mRNA sequence encoding an S protein of a novel coronavirus SARS-CoV-2 or a variant thereof, and an mRNA sequence encoding an RBD in the S protein or a variant thereof. Further provided are the applications of the mRNA or the mRNA composition, and the mRNA vaccine comprising the mRNA or the mRNA composition in preparation of a medication for preventing and/or treating a disease caused by a novel coronavirus SARS-CoV-2 infection.

Abstract: A pet litter device includes: a base configured to be placed on a support surface, the base defining a recessed portion that comprises a recess surface defining an opening, and a drum rotatably connected to the base and partly received in the recessed portion. The drum has an outer lateral surface. The recess surface and a portion of the outer lateral surface that faces the recess surface define a gap and form a passage in communication with the opening. The recess surface is to guide litter particles entering the passage to pass through the opening to fall on the support surface.

Abstract: A total nitrogen (TN) removal device for sewage and its operation method. The TN removal device includes a denitrification tank, a supplementary reaction zone filled with aerobic granular sludge and a sedimentation and separation zone. The supplementary reaction zone and the sedimentation and separation zone are arranged inside the denitrification tank, and communicated through a three-phase separator. The sedimentation and separation zone is located above the supplementary reaction zone. A top of the sedimentation and separation zone is greater than its bottom. A membrane aerated biofilm reactor (MABR) assembly is arranged in a space formed by outer walls of the sedimentation and separation zone and supplementary reaction zone and an inner chamber of the denitrification tank. A side wall of the denitrification tank is provided with a chemical oxygen demand (COD) detector and a nitrate nitrogen detector.

Abstract: A synthesis and screening method of a DNA-encoded compound library. The DNA-encoded compound library consists of a DNA-encoded compound of formula (I). The screening method includes: incubating the DNA-encoded compound library with a protein target, followed by covalent cross-linking to obtain a covalently cross-linked complex; separating the covalently cross-linked complex from members in the library that do not bind to the protein target; and subjecting the covalently cross-linked complex to polymerase chain reaction (PCR) amplification and DNA sequencing.

Abstract: Disclosed is a coordinated peak shaving optimization method for a plurality of power supplies based on a fluctuation characteristic of a renewable energy source, including the following steps: s1: determining a weekly generated electricity quantity of hydropower based on an available capacity and a storage capacity of an electricity quantity; s2: predicting a renewable energy power generation curve and a load curve of a system weekly; s3: determining a start point of peak shaving of the hydropower based on an external transmission curve, the renewable energy generation curve, and the load curve of the system and a generating capacity of the hydropower; s4: determining a weekly peak shaving demand of the system; and s5: establishing an optimization model with a maximum peak shaving demand. The present disclosure proposes a reasonable arrangement for peak shaving, so as to resolve an accommodation problem caused by large-scale access of a renewable energy source.

Abstract: A contact center service is configured, deployed, and operated for a limited term in connection with an event. Configurations to provide a contact center service for an event are defined according to a term of the event and one or more service features available for attendees of the event to use. The contact center service is deployed at or prior to the start of the term of the event according to the configurations. Responsive to deploying the contact center service, the service features are facilitated via the contact center service, such as to enable contact center engagements between agents and users as event attendees. The contact center service is eventually terminated based on an expiration of the term. Contact center as a service software used to configure, deploy, and operate the contact center service may be integrated with an event system used to implement the event.

Abstract: A semiconductor device with doped shallow trench isolation (STI) structures and a method of fabricating the same are disclosed. The method includes forming a fin structure on a substrate, forming a superlattice structure with first and second nanostructured layers arranged in an alternating configuration on the fin structure, depositing an oxide liner surrounding the superlattice structure and the fin structure in a first deposition process, forming a dopant source liner on the oxide liner, depositing an oxide fill layer on the dopant source liner in a second deposition process different from the first deposition process, performing a doping process to form a doped oxide liner and a doped oxide fill layer, removing portions of the doped oxide liner, the doped oxide fill layer, and the dopant source liner from sidewalls of the superlattice structure, and forming a gate structure on the fin structure and surrounding the first nanostructured layers.

Abstract: Disclosed are a rolling test device and a rolling test method. The rolling test device includes a test platform having a rolling surface for placing a test piece to be rolled; a rolling jig located on one side of the rolling surface; and a driving member connected to the rolling jig. A roller is connected to one end of the rolling jig towards the rolling surface, and after the roller is pressed against the rolling surface, the driving member drives the rolling jig to move on the rolling surface to drive the roller to perform a rolling test on the rolling surface.

Abstract: A universal contact center service access point is mapped to a service access point specific to a determined modality to establish a connection between a user device and a contact center operator device and associated with that modality. A request for a contact center engagement is obtained from a user device, in which the request includes a universal contact center service access point. Responsive to the request, the universal contact center service access point is mapped, based on a record associating multiple modalities with the universal contact center service access point, to a service access point specific to one of those multiple modalities determined based on information associated with the user device. The contact center engagement is then facilitated over a connection, established based on the mapping, between the user device and a contact center operator device associated with the service access point.

Abstract: A contact center system uses user profiles and agent profiles to determine a routing for a contact center engagement request from a user device to an agent device. Responsive to the contact center engagement request, a user profile associated with the user device is accessed to determine a prioritization score. The prioritization score can be determined in some cases using both information associated with the user profile and input obtained from the user device. Agent profiles are accessed to determine an agent to support the contact center engagement request based on the prioritization score. Each of the agent profiles corresponds to a different contact center agent or agent group. The determined agent may be selected from amongst a plurality of candidates identified based on the profile evaluation. A private session is then established between the user device and a device of the agent.

Abstract: A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in the contact center engagement received from the device of the second contact center service operator via the graphical user interface, information associated with the contact center engagement is transmitted to the device of the second contact center service operator, and a contact center session involving a device of the contact center user and the device of the second contact center service operator is established.

Abstract: A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

Abstract: The present invention provides a fog dissipation device and a cooling tower, and relates to the technical field of cooling towers. The fog dissipation device comprises: a first flow path and a second flow path which are stacked to exchange heat between a first air flow and a second air flow flowing from bottom to top; a first outflow port through which the first air flow flowing out of the first flow path is discharged to the upper side of the fog dissipation device; and, a second outflow port through which the second air flow flowing out of the second flow path is discharged to the upper side of the fog dissipation device, wherein the first outflow port and the second outflow port are alternately stacked. The fog dissipation device can play a role in water-saving fog dissipation. The cooling tower comprises the fog dissipation device described above.

Abstract: A total nitrogen (TN) removal device for sewage and its operation method. The TN removal device includes a denitrification tank, a supplementary reaction zone filled with aerobic granular sludge and a sedimentation and separation zone. The supplementary reaction zone and the sedimentation and separation zone are arranged inside the denitrification tank, and communicated through a three-phase separator. The sedimentation and separation zone is located above the supplementary reaction zone. A top of the sedimentation and separation zone is greater than its bottom. A membrane aerated biofilm reactor (MABR) assembly is arranged in a space formed by outer walls of the sedimentation and separation zone and supplementary reaction zone and an inner chamber of the denitrification tank. A side wall of the denitrification tank is provided with a chemical oxygen demand (COD) detector and a nitrate nitrogen detector.

Abstract: Disclosed is a compound capable of inhibiting interleukin 17A (IL-17A), which is represented by formula (I). An application of the compound or a stereoisomer thereof in the preparation of drugs for inhibiting IL-17A is also provided.

Abstract: A first set of requirements of a first set of computing tasks for computing resources in a computing system is acquired respectively. Based on a determination that the requirement of a computing task in the first set of computing tasks for a computing resource satisfies a resource threshold condition, the computing task is divided into a plurality of sub-tasks. The resource threshold condition describes the threshold of a computing resource provided by a computing device in a plurality of computing devices in the computing system. A merging task for merging a plurality of sub-results of the plurality of sub-tasks into a result of the computing task is generated. Based on other computing tasks than the computing task in the set of computing tasks, the plurality of sub-tasks, and the merging task, a second set of computing tasks of the computing job is determined so as to process the computing job.

Abstract: The invention disclose a pixel in an image sensor capable of detecting infrared light and associated fabrication method. The image sensor includes a semiconductor substrate has a first photodiode and a second photodiode adjacent to the first photodiode. A planarized dielectric layer having a recessed region is disposed on a first side of the semiconductor substrate. A first color filter disposed on the planarized dielectric layer aligned with the first photodiode and configured to transmit light of a first wavelength range. A second color filter disposed in the recessed region and on the planarized dielectric layer. The second color filter is aligned with the second photodiode, and configured to transmit light of a second wavelength range that is different from the first wavelength range. A first depth-wise thickness of the first color filter is less than a second depth-wise thickness of the second color filter.