Abstract: A system and method for selecting a data delivery network. A determination is made of user information associated with a communication from a user. A determination is made of performance information for multiple data delivery networks. The data delivery network is selected for the communication from the multiple data delivery networks.

Abstract: Methods and apparatus that relate to the display of network availability and quality of service (QoS) to a user of a multiple mode communication device are disclosed. An example method includes measuring, at a communication device, a quality of service metric from a call registration response message for a call, the call registration response message being a response to a call registration message routed through a first communication provider to a second communication provider, comparing the quality of service metric to a time interval in which the call registration response message is to expire, and selectively displaying a representation of the quality of service metric for the first communication provider to a user at the communication device based on the comparison.

Abstract: A system and method to establish and maintain a connection between devices, which in one example embodiment of a method, may comprise receiving a request to establish a connection between a first communication device and a second communication device. A determination is made as to whether the second communication device is reachable via a data network. Based on the determination that the second communication device is reachable over the data network, a connection between the first communication device and the second communication device is established via the data network. Based on the determination that the second communication device is not reachable over the data network, a connection between the first communication device and the second communication device is established via a telecommunications network. Additional systems and methods are described.

Abstract: Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A probability of a service disruption at the target location based on at least the stored data related to the activity and the target location is assessed and the target location is monitored. Upon detecting a change in services associated to the target location, an alert is generated.

Abstract: Systems and methods which facilitate selection of communication carriers for communications made in association with a controlled environment facility by a party to the communications are shown. Embodiments allow for a calling party and/or a called party to select a preferred communication carrier from a plurality of communication carriers for a current communication and/or one or more future communications. A party's carrier selection may be stored by a communication processing system for use with respect to a plurality of communication sessions. Embodiments provide a conflict resolution algorithm to arbitrate conflicting carrier selections where both a calling party and a called party to select a carrier for a communication session. Embodiments provide a premise based communication processing system, a centralized communication processing system, or a distributed configuration comprising a hybrid of the foregoing premise based and centralized configurations.

Abstract: An anomaly detection system comprises an echo canceler and anomaly detection logic. The echo canceler has a plurality of taps respectively associated with a plurality of tap coefficients. The anomaly detection logic is configured to determine a difference between a new tap coefficient associated with one of the taps and a previous tap coefficient associated with the one tap. The anomaly detection logic is configured to perform a comparison between the difference and a threshold and to detect an anomaly along a telecommunication line based on the comparison.

Abstract: The various embodiments include methods, computers and communication systems for establishing a closed feedback loop across multiple heterogeneous networks within a telecommunications system, which may include measuring a first attribute of a communication in a first telecommunications domain and sending a first request message including information relating to the measured first attribute to a server. The server may receive the first request message, identify a second telecommunications domain involved in the communication based on information in the first request message, generate a second request message that includes information for adjusting a second attribute of the communication, and send the second request message to the second telecommunications domain. A computing device in the second telecommunications domain may receive the second request message and adjust the second attribute of the communication to alter the first attribute of the communication in the first telecommunications domain.

Abstract: According to a first aspect of the present invention there is provided a method of detecting faults within a telecommunications network, said telecommunications network comprising a plurality of entities. The method comprises grouping said entities into one or more groups based on the call traffic handled by said entities or on the call traffic said entities are configured to handle, for at least one of said groups, monitoring the call length pattern of a plurality of grouped entities of said group, and for at least one of said grouped entities, comparing the monitored call length pattern of the grouped entity with the monitored call length pattern of one or more of the other grouped entities to determine if the behaviour of said grouped entity is indicative of a fault. The entities may comprise nodes of the network or hardware elements within one or more nodes of the network.

Abstract: A system for locating and monitoring electronic devices utilizing a security system that is secretly and transparently embedded within the computer. This security system causes the client computer to periodically and conditionally call a host system to report its serial number via an encoded series of dialed numbers. A host monitoring system receives calls from various clients and determines which calls to accept and which to reject by comparing the decoded client serial numbers with a predefined and updated list of numbers corresponding to reported stolen computers. The host also concurrently obtains the caller ID of the calling client to determine the physical location of the client computer. The caller ID and the serial number are subsequently transmitted to a notifying station in order to facilitate the recovery of the stolen device. The security system remains hidden from the user, and actively resists attempts to disable it.

Abstract: A method for operating a voice mail system connected to a telecommunication system, having a recorder with a message storage connected thereto, shall enable a particularly flexible use of a speech message stored in the voice mail system. For this purpose, according to the invention, a speech message collected by the recorder, storable as a speech information in the message storage is converted by means of a speech-to-text conversion module into a text message.

Abstract: User quality of experience in a real time communication system is determined by analyzing endpoint performance metric reports correlated with performance factors of each endpoint in an endpoint profile for a more complete view of an audio/video quality of experience. Reports may include endpoint profile reports, which may be sent once at the beginning and then again only if an endpoint attribute changes; session reports, which include measured metric information and are sent at the conclusion of each session; and session interval reports, which also include metric information, but are sent during the session based on a period or a predefined threshold.

Abstract: A system and method for remote home monitoring and intercom communication. An indicator is received for activating an interactive feature of a telephone. A determination is made whether the indicator authorizes the interactive feature. The audio interface of the telephone is activated.

Abstract: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble code and analysis code (TC/AC) combination associated with the trouble ticket is retrieved. Whether the trouble ticket meets a watch list criterion is determined. In response to determining that the trouble ticket meets the watch list criterion, the trouble ticket and the TC/AC combination are added to the watch list.

Abstract: A method and apparatus for monitoring conversations to control telecommunications is provided. In one embodiment, a method for identifying undesirable data within voice communications to control telecommunications, comprising processing voice communications between at least two entities and analyzing the voice communications to determine indicia of undesirable data.

Abstract: Detecting at least one of an echo detector and a noise detector based on analysis of audio streams transmitted to and received from each endpoint of a conference. When certain characteristics of the respective audio streams for a given endpoint are classified as significant against certain criteria, a determination is made as to whether that endpoint is a source of echo and/or noise. Subsequent actions are taken to alert users and/or prevent broadcast of impaired signals.

Abstract: Enforcing user-defined real-time communication session terminations can begin with a termination enforcement handler identifying termination conditions applicable to a real-time communication session hosted by a unified telephony system. The termination conditions can define a limit for an operational variable for the unified telephony system or the real-time communication session. The identified termination conditions can be evaluated. If a termination condition is satisfied, it can be determined which participants are to be disconnected from the real-time communication session based upon handling rules for the termination conditions and/or termination preferences associated with the real-time communication session. The termination preferences can be defined by an initiating entity of the real-time communication session. The participants can be notified that their connection to the real-time communication session will be terminated in a predefined time limit.

Abstract: Systems and methods for legal interception of the transmission of personalized ring back tones as they are sent from a network such as a mobile telephone network associated with a subscriber to a caller in response to a call placed by the caller to the subscriber to allow monitoring of personalized ring back tones and/or their associated call content data. The personalized ring back tone is intercepted at an intercept access point on the network, where the systems and methods of the invention then transmit the intercepted personalized ring back tone to an authorized person or entity, such as a law enforcement agency.

Abstract: A monitoring apparatus and method in a mobile communication system are provided. A WGW receives information relating to a monitored subscriber from a WSS, establishes a monitoring path between the monitored subscriber and a monitoring server, upon request from the WSS, begins to monitor the monitored subscriber upon receipt of a monitoring start request from the WSS, and transmits monitored data to the monitoring server.

Abstract: A method includes collecting route parameters from a first intermediate node and a second intermediate node that can be configured to communicatively couple a source node to the destination node, determining at least a first route through the first intermediate node and a second route through the second intermediate node, and determining which route among the first route and the second route is optimal according to one or more criteria.

Abstract: Method to determine the existence of interferences in a wireless communication link based on comparing the power received at both links of radio channel and the propagation losses calculated from both power and quality measurements, comprising: (i) gathering values RXLEV_UL and RXLEV_DL; (ii) using said values to estimate the receiver power level in the base station; (iii) statistical analysis of the two different estimations obtained (PRXLEV ULi, and {tilde over (P)}{tilde over (PULi)}) for every connection i in the radio link; (iv) comparing the estimations (PRXLEV ULi and {tilde over (P)}{tilde over (PULi)}) of the uplink received signals strength with the quality parameters RXQUAL_UL and RXQUAL_DL; (v) computing the behavior of the computed values psi and Rsnri, (vi) analyzing the results to detect: (a) steady-state abnormalities; (b) unbalanced interferences; (c) malfunctioning of the power control; and (d) inadequate radio planning.

Abstract: A computer implemented method for transmitting dual tone multi-frequency (DTMF) tones is disclosed. The method includes sending an indication to a mobile device to start a cyclic ring tone including ring and pause periods. The delay incurred to send a DTMF tone to the mobile device is estimated. The server schedules the transmission of the DTMF tone to be received at the mobile device during a pause period of the cyclic ring tone and the DTMF tone is sent as scheduled.

Abstract: Systems and methods which facilitate selection of communication carriers for communications made in association with a controlled environment facility by a party to the communications are shown. Embodiments allow for a calling party and/or a called party to select a preferred communication carrier from a plurality of communication carriers for a current communication and/or one or more future communications. A party's carrier selection may be stored by a communication processing system for use with respect to a plurality of communication sessions. Embodiments provide a conflict resolution algorithm to arbitrate conflicting carrier selections where both a calling party and a called party to select a carrier for a communication session. Embodiments provide a premise based communication processing system, a centralized communication processing system, or a distributed configuration comprising a hybrid of the foregoing premise based and centralized configurations.

Abstract: A method of monitoring the connection of a first end-user device to a network includes determining the amount of bandwidth present, tracking the amount of bandwidth in use by different classes of traffic, and tracking performance of the connection to detect when a threshold crossing has been reached. The method also includes transmitting a query to the first end-user device in response to the determined reaching of the threshold, the query requesting from a user of the first end-user device a communication action to perform based on the threshold being reached. The method further includes changing the communications session between the first end-user device and the network in accordance with the received communication action.

Abstract: The present application relates to monitoring non-local originating calls in a telecommunication system having a local network part and a non-local network part. A monitoring centre is attached to an Intercept Access Point in the local network part. A monitoring request comprising an external target identification is received from the monitoring centre to the Intercept Access point. A call is set-up of from an originating subscriber in the non-local network part, towards the local network part. An Initial Address Message comprising the originating subscriber's identity is received to the Intercept Access point from the non-local network part. A match is found between the Initial Address Message and the received target identification. Monitoring information related to the matched target is transferred from the Intercept Access Point to the monitoring centre.

Abstract: A tone signal received in a telecommunications network is bandpass filtered based on an identified type of the received tone signal, providing a bandpass filtered tone signal. The tone signal is also bandstop filtered based on the identified type of the received tone signal, providing a bandstop filtered tone signal. The bandpass filtered tone signal and the bandstop filtered tone signal are analysed and the received tone signal is quantified based on the analysis result.

Abstract: The present invention relates to methods for indicating a bonding configuration mismatch of lines of bonding groups. The methods are performed in different nodes of a communications network. Said method comprises sending a Bonding Configuration Value via one line of the bonding group of lines, said Bonding Configuration Value being unique for said bonding group, and receiving a Bonding Configuration Value via each of the lines of the bonding group. It further comprises checking each received Bonding Configuration Value for diverging values. If a diverging Bonding Configuration Value is identified, an alarm message is generated and sent to Element Manager of the communications network.

Abstract: Systems and methods for automatic detection and signaling of an on-line status of a headset or other audio transmit/receive system used with telephony and/or other multimedia application software running on personal computers or other processor-based hosts are disclosed. The system generally includes a headset to communicate with the host executing the application software such as a softphone utilizing the headset via a port of the host, an on-line status detector in communication with the host via the port to detect the on-line status based on detecting a request for transmit data at the port and based on a signaling protocol associated with the port and independent of the application software, and an on-line indicator selectively activated by the on-line status detector. The request for transmit data may be detected by the opening or presence of a transmit channel opened by the host on the port.

Abstract: A method, including receiving at a network element, from a first telecommunications enabled device, a control connection request directed to a second telecommunications enabled device, connecting a control connection to the second telecommunications enabled device wherein the control connection is connected without requiring user input at the second telecommunications enabled device to answer the control connection request, and providing access to one or more functionalities of the second telecommunications enabled device to the first telecommunications enabled device through the control connection.

Abstract: The monitor is for monitoring the status of a first client telephone, and for sending this status information via a central server to an authorized second client telephone. The central server stores a database of registered client telephones and corresponding client telephones that the client may monitor. A user of a registered client telephone monitors in real time the telephone status of registered friends, family, or co-workers that have agreed to be monitored by the user.

Abstract: The computer-implemented method includes automatically determining typical behavior pertaining to at least one system parameter of a contact management system. The typical behavior is determined from performance data of the contact management system captured over a first predetermined time period. A deviation from the typical behavior of at least one system parameter of the contact management system is automatically reported.

Abstract: A system and method that may include placing a first telephone call from a data network to a target phone number using a trusted carrier; recording the first telephone call in a reference audio data file; placing a second telephone call from the data network to the target phone number using a suspect carrier; recording the second telephone call in a test audio data file; and comparing the test audio data file to the reference audio data file.

Abstract: A method and corresponding apparatus are provided to detect false answer supervision by determining false answer supervision as either as a function of a number of completed calls of short duration or as a function of a distribution of differences between timestamps of alert signals and timestamps of connect signals used to complete calls, detecting false answer supervision based on the indicator of false answer supervision determined by either functions separately or in combination, and affecting a decision in response to the detecting.

Abstract: Methods and apparatus for call surveillance in Internet protocol communication networks are disclosed. An example method to perform call surveillance in a communication network disclosed herein comprises determining an overall path delay measurement associated with using a first media server to perform surveillance of a call between a first user device and a second user device in an Internet Protocol Multimedia Subsystem network, and determining whether to perform surveillance of the call with one of the first media server or a second media server based on the overall path delay measurement.

Abstract: A telecommunications patching system includes a patch panel comprising a plurality of connector ports and a plurality of patch cords configured to selectively interconnect pairs of the connector ports. Each patch cord has opposite ends and a respective connector secured to each end that is configured to be removably secured within a connector port. The connectors of a respective patch cord have the same unique identifier associated therewith. A first sensor is located at each connector port and detects when a patch cord connector is inserted within, and removed from, a respective connector port. A second sensor is located at each connector port and reads the identifier of a patch cord connector inserted within a respective connector port. The first and second sensors are in communication with a controller that monitors and logs patch cord interconnections with the connector ports.

Abstract: A system and method for monitoring and reporting automated call-processing performance is disclosed. Initially, performance metrics can be established for normal or acceptable system performance. Performance metrics may be determined for individual components and/or a combination of components in a system, wherein the individual metric may help to provide a performance indicator for the call processing system. The performance metrics can be established by utilizing historical data gathered from past operating characteristics or operating parameters. The performance metric can be calculated from past operating characteristics and could be a statistical distribution or a statistical value. This statistical distribution will often conform to a Gaussian distribution also known as a bell curve. However, acceptable performance limits can be set based on nearly any statistical distribution.

Abstract: A method for providing a message service for a site is described. It is determined whether a service is provided at the site. If the service is provided at the site, a request is sent to a node at the site that provides the service. Determining if the service is provided at the site includes automatically determining if the service is provided at the site without user input.

Abstract: A system for monitoring of telephone calls on a plurality of inbound and outbound voice channels made to and originating from a common private branch exchange (PBX) to detect fraudulent activity. Monitors and detects audio data on two or more of the voice channels. Includes analysis of binary data streams on at least one inbound voice channel and at least one outbound voice channel and comparing said streams by a sliding window to slide a sample frame of one channel binary data stream backwards and/or forwards relative to the other binary data stream to synchronize the inbound voice channel and outbound voice channel. The comparison determines if a data match is present between the compared inbound channel and the outbound channel and blocks the at least one outbound voice channel, if a data match is found with at least one inbound voice channel.

Abstract: An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID) and Calling Party Name Identification (CPNID) information on various telephone lines (traditional circuit-based voice and evolving packet-based voice and data) for telecommunications systems. These systems can include large or small private branch exchange (PBX), key systems and equivalents, or Voice over Internet Protocol (VoIP) Call Management Servers. Capturing and recording CLID and CPNID on dial tone tests for any site location have been automated. Capabilities for recording, alerting, and reporting necessary data for internal and external auditing are provided. Centralizing real-time and historical records on phone line installation and modification activities can be generated and maintained. Verification of valid answer results for consumers' returned calls inbound to site locations can be performed.

Abstract: A system and method is described that allows a system operator to remotely detect and diagnose a voice-enabled cable modem that has entered a chattering line state so that appropriate steps may be taken to avoid or rectify any of the problems that may result from this condition. Logic within the voice-enabled cable modem monitors for pulse dialing activity and/or excessive hook state and/or flash events that may be attributed to a faulty telephone and/or telephone line connected to the voice-enabled cable modem. Responsive to detecting such conditions, the logic within the voice-enabled cable modem reports a fault condition to an external management system via a cable data network.

Abstract: Provided are an electronic surveillance system and a method thereof. In the electronic surveillance system that performs electronic surveillance on a subscriber in a communication network, the electronic surveillance system includes: one or more communication service providers that provide retained data, which is information generated while the subscriber uses a communication service; a dedicated storage that stores and manages the retained data provided by the communication service providers; and a law enforcement agency that requests the dedicated storage to send electronic surveillance information on a specific subscriber so as to be provided with the surveillance information when the electronic surveillance information on the specific subscriber is required. Accordingly, retained data, which is subscriber electronic surveillance information is integrally managed and stored in a dedicated storage.

Abstract: The present invention provides a method and apparatus for finding an estimate of the delay of a signal travelling between two points. A quantity is evaluated from the signal at a final number of time instants, at both a reference point and a reception point. The values are quantized by comparison with a threshold adapted to a typical magnitude of the quantity. If the quantized values from the reception point are shifted back by the true delay with respect to the quantized values from the referenced point, then certain co-occurrences of quantized values have very low probability. Hence, the best delay estimate is that shift which yields the least number of low-probability co-occurrences.

Abstract: A communication network that includes a signaling system seven (SS7) network is operated by associating call release messages, which are indicative of call failures in the communication network, with an originating point code (OPC) and/or a calling number. The rate at which calls originating from the originating point code and/or the calling number are admitted to the network may be adjusted based on the association between the call release messages and the originating point code and/or the calling number.

Abstract: Method and user terminal for handling a call over a communications network between a first user terminal, usable by a first user, and at least one other user terminal, usable by a respective at least one other user, wherein a client is executed at the first user terminal for participation in the call. The client determines a condition of a respective at least one network connection used in the call between the first user terminal and the at least one other user terminal over the communications network. The client also determines that the call has been dropped, and responsive to the determination that the call has been dropped, the client automatically attempts to re-establish the call in dependence upon the determined condition of the at least one network connection.

Abstract: A telecommunications patching system includes a patch panel comprising a plurality of connector ports and a plurality of patch cords configured to selectively interconnect pairs of the connector ports. Each patch cord has opposite ends and a respective connector secured to each end that is configured to be removably secured within a connector port. The connectors of a respective patch cord have the same unique identifier associated therewith. A first sensor is located at each connector port and detects when a patch cord connector is inserted within, and removed from, a respective connector port. A second sensor is located at each connector port and reads the identifier of a patch cord connector inserted within a respective connector port. The first and second sensors are in communication with a controller that monitors and logs patch cord interconnections with the connector ports.

Abstract: Embodiments of the invention provide systems and methods for determining whether a call in a packet-switched network to a first destination is to be forwarded, forwarding the call to a second destination based on a determination that the call is to be forwarded, notifying the first destination that the call has been forwarded, receiving a request from the first destination to screen the call, and enabling the first destination to screen the call.

Abstract: An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.

Abstract: An apparatus, system and method for monitoring calls that have been forwarded to a network-based voice mail system (VMS). The VMS receives the forwarded call and sends a start of greeting signal at the beginning and an end of greeting signal at the completion of the voice message greeting to the central office switch. The switch sends an activate call monitoring data message and a call monitoring alert signal to the customer premises equipment (CPE). If the CPE is adapted for call monitoring and includes a speaker assembly, then the speaker assembly is engaged in response to the activate call monitoring data message, thereby allowing hands-free call monitoring. If the CPE does not include a speaker assembly, then the called party may activate call monitoring by lifting the handset in response to detecting a call monitoring alert from the CPE. While monitoring the call, the called party may intercept the call to speak with the calling party.

Abstract: A method and an apparatus for indicating presence of a transient noise in a call are provided. The method comprises the steps of determining activity at an endpoint of the call by monitoring presence of a signal input from the endpoint into the call and monitoring presence of a potential source of transient noise at the endpoint. Further, based on the activity determination and the monitoring of the presence of a potential source of transient noise, a signal representative of the presence of a transient noise in the call is sent. The present invention is advantageous in that it enables improvement of the quality of the call.

Abstract: Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network. Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.

Abstract: Systems and methods provide a call monitoring service for multiple telecommunications units. When an incoming communication directed to a subscriber's simultaneous ring number is received, outgoing communications are placed to each of the telecommunications units associated with the subscriber's simultaneous ring number. A determination is made as to whether the incoming communication should be routed to the voice mail system. If the incoming communication should be routed to the voice mail system and the call monitoring service is activated, a communication between the calling party and the voice mail system is established. A determination is made as to whether a user of one of the telecommunications units takes an action to connect to the communication between the calling party and the voice mail system. If an action is detected, then a communication between the calling party, the voice mail system, and the telecommunications unit is established.