Abstract: A method and system for generating multi-modal callback messages for a user of a wireless terminal connected to an access network. A multi-modal response is generated in response to a request for information with a multi-modal callback server. The multi-modal response is transmitted to the wireless terminal using the access network. A text-based response is included in the multi-modal response that includes a means for allowing a predetermined portion of the multi-modal response to be read aloud to the user of the wireless terminal or another message may be read aloud to the user.

Abstract: A system, method and article of manufacture are disclosed which implement a training session for training a user to validate assumptions. First, a plurality of stimuli are presented to a user in the context of a simulation. The user is then prompted to enter responses to the stimuli which are subsequently recorded The user is then allowed to enter assumptions that form a basis of the responses. Next, the user is prompted to enter information on how to validate the assumptions which is subsequently received. Feedback is then outputted based on the stimuli and responses. Such feedback relates to appropriate assumptions and information on how to validate the appropriate assumptions. As an option, the feedback may be further based on a number of assumptions entered.

Abstract: Techniques for providing blocks of data to a remote computer system for insertion into a computer-generated document residing on the remote computer system. The techniques include identifying, in the central network-accessible computer system, a plurality of blocks of data, a source for obtaining current data for each of the blocks of data, and an identifier that uniquely identifies each of the blocks of data In response to a request from the remote computer system received by the central network-accessible computer system for current data for a specified one of the plurality of blocks of data, the central network-accessible computer system transmits the requested current data for the block of data from the central network-accessible computer system to the remote computer system for insertion into a computer-generated document residing on the remote computer system.

Abstract: Management of computer software in an enterprise includes receiving program requests from client computers associated with different enterprises. The program requests are validated and at least one requested program is sent from a database to at least one client computer.

Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.

Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.

Abstract: A dual information system for a representative of a contact center includes a first set of information directed for reference by the representative while the representative is online with a customer and a second set of information directed for reference or capability enhancement by the representative while the representative is offline from customers wherein the second set of information includes information automatically directed to the representative based on the representative's online contact with the customer. One of these sets of information may enhance role-based capabilities of the representative.

Abstract: A wardrobe closet that assists users in selecting and purchasing clothing is provided. A radio frequency receiver scans tags embedded in clothing to identify the clothing. When a user removes an article of clothing from the wardrobe closet, the wardrobe closet suggests other articles of clothing that match the removed article of clothing. The wardrobe closet may also be connected to websites via the Internet. The wardrobe closet may determine the user's clothing needs and find clothing offered for sale at one or more web sites. The user is then allowed to purchase the clothing.

Abstract: An information service system is provided, particularly for use by the police. The information service system communicates with application devices used by the police and includes an intelligent and dynamically implemented portal for standardized access to downstream information systems, a terminal for access to the portal, and a communication device for linking the terminal with the portal.

Abstract: In a database, records corresponding to individuals entitled to social benefits are routinely and automatically reviewed. Records meeting certain criteria are selected for assessment. As a result of the assessment, a number of risk indication flags may be associated with certain of the selected records. A list of the selected records is then ranked according to a priority that is based on number and significance of associated risk indication flags. The ranked list is then used determine an order in which the records will be reviewed by caseworkers to which the records are output.

Abstract: Deployment of a workstation includes receiving data related to the computing environment of workstations, organizing the workstations into groups based on at least one selectable common attribute among the data, and producing a deployment schedule based on the groups.

Abstract: Techniques for providing blocks of data to a remote computer system for insertion into a computer-generated document residing on the remote computer system. The techniques include identifying, in the central network-accessible computer system, a plurality of blocks of data, a source for obtaining current data for each of the blocks of data, and an identifier that uniquely identifies each of the blocks of data In response to a request from the remote computer system received by the central network-accessible computer system for current data for a specified one of the plurality of blocks of data, the central network-accessible computer system transmits the requested current data for the block of data from the central network-accessible computer system to the remote computer system for insertion into a computer-generated document residing on the remote computer system.

Abstract: The invention concerns a method and system for digitally processing information to be written on an observation form, said form being preprinted with at least one blank chart having at least one line and several columns, each column corresponding to a determined printed time, said form being also preprinted with a pattern adapted to cooperate with a digital pen and a computerized localization system for determining the position of the pen; using a pen having a writing tip and a digital tip; filling in data in one column at a time; reproducing said data in the computerized localization system and associating to said data its recording time; and comparing said recording time with the localized printed time of said data, so as to detect any inconsistency between the recording time and the printed time.

Abstract: An integrated content production environment includes a connected services framework providing connectivity to a set of applications that produce content for the media industry. Users in their roles use the integrated environment to perform setting up, ingesting, logging, selecting, editing, reviewing, playout, distributing, and archiving activities. Notifications are dynamically triggered to users when their action is requested. The notifications may be instant messages, e-mails, voice mails, etc. Throughout the production of content, actions by both users the applications are tracked and stored in a log file for processing. The action data in the log file may include payload data from messages. When one or more applications or when one or more users of the environment have excess capacity, that capacity can be leveraged. External users can purchase or bid on the excess capacity and can then access the environment through available web services.

Abstract: An integrated content production environment includes a connected services framework providing connectivity to a set of applications that produce content for the media industry. Users in their roles use the integrated environment to perform setting up, ingesting, logging, selecting, editing, reviewing, playout, distributing, and archiving activities. Notifications are dynamically triggered to users when their action is requested. The notifications may be instant messages, e-mails, voice mails, etc. Throughout the production of content, actions by both users the applications are tracked and stored in a log file for processing. The action data in the log file may include payload data from messages. When one or more applications or when one or more users of the environment have excess capacity, that capacity can be leveraged. External users can purchase or bid on the excess capacity and can then access the environment through available web services.

Abstract: An integrated content production environment includes a connected services framework providing connectivity to a set of applications that produce content for the media industry. Users in their roles use the integrated environment to perform setting up, ingesting, logging, selecting, editing, reviewing, playout, distributing, and archiving activities. Notifications are dynamically triggered to users when their action is requested. The notifications may be instant messages, e-mails, voice mails, etc. Throughout the production of content, actions by both users the applications are tracked and stored in a log file for processing. The action data in the log file may include payload data from messages. When one or more applications or when one or more users of the environment have excess capacity, that capacity can be leveraged. External users can purchase or bid on the excess capacity and can then access the environment through available web services.

Abstract: Methods and apparatuses for gauging the effectiveness of advertising and to provide insight in delivering advertising and services at a common location. Identifying information is collected for each registered participant at a common location. Consequently, customer characterization is retrieved for each participant, combined with the identifying information, and aggregated to provide insight about advertising at the common location. Embodiments of the invention obtain identifying information from ticket information, which is used to retrieve demographic data for the identified customer, and support advertising at an airport that is based on the movement and characteristics of air travelers. Combined data may be correlated with non-customer data that may include information about the common location. Advertising is delivered to dynamically adjust to the movement of customers through the common location in accordance with customer characteristics.

Abstract: Methods, data structures, and systems by which entities can efficiently discover, extend, validate and establish business relationships over a digital network are disclosed. A transitive trust system can be utilized by any number of interconnected entities in which at least two of the entities are capable of sharing information. One or more entity trust lists contain, for at least two of the entities, at least one characteristic. Each characteristic can, for example, describe or pertain to the actual or perceived dependability, reliability and/or credibility of an entity. The system also includes at least one transactional trust list that contains at least one parameter relative to an exchange between at least two of the entities through at least one degree of separation between the entities. The transactional trust list can, for example, be a listing of any type of parameters that define or describe business exchanges within a particular industry segment.

Abstract: Methods and apparatuses for profiling and modifying the training program of a company. Characteristics of the training program are aligned to a set of training supply chain components of a capability assessment model. The components are assessed and reported to show a comparison of the company with the leader in the associated business segment by categorizing the components. An assessment report is displayed that includes indicia indicative of a comparison of the company's training program with the business segment leader for each component of the training program model. The indicia may further reflect a degree of difference between the training program of the company and the business segment leader. Training characteristics associated with at least one component of a training program may be recommended from the assessment results to change the categorization of the at least one component.