Patents Assigned to Accenture Global Services GmbH
  • Publication number: 20040103051
    Abstract: A system and method for segmenting customer data that represents a plurality of customers for use in a customer interaction. The segmentation process groups customers with similar characteristics into segments. The segments may be used to classify customers according to a likelihood of the customers to accept a particular marketing offer. The segments may also be used as an analytic framework for customer portfolio management, product development, marketing strategy, and customer interaction capabilities. A multi-dimensional segmentation approach may be used to cross-segment a plurality of customers so that the customers included in the crossed segments can be profiled for more precise targeting of marketing offers. Customers may be segmented according to one or more data types stored in a data warehouse. The multi-dimensional segmentation approach may be applied to relationships between and among the data types to obtain a holistic view of what drives customer value.
    Type: Application
    Filed: November 22, 2002
    Publication date: May 27, 2004
    Applicant: Accenture Global Services, GmBH
    Inventors: Kenneth L. Reed, Hari S. Hariharan, Michiko Saito
  • Publication number: 20040102991
    Abstract: An integrated border management solution providing a balance between facilitating the movement of people and commerce with the requirements of immigration, customs, and other border-focused law enforcement. The facilitation aspect of the solution includes processing of arrivals and departures, as well as processing requests triggered by forms and applications such as requests for visas, asylum or customs declarations. The enforcement aspect of the solution includes border enforcement alerts and communication, as well as a comprehensive, integrated investigation and intelligence workbench. The border management solution is based upon a border management business architecture defining the structure for developing a border management solution in terms of its capabilities and the interrelationships of those capabilities. The border management solution according to the present invention may be implemented as an integrated whole or as component parts to a border management solution.
    Type: Application
    Filed: October 17, 2003
    Publication date: May 27, 2004
    Applicant: Accenture Global Services GmbH
    Inventors: Lynn Ann Casey, Maurine T. Shields
  • Publication number: 20040098237
    Abstract: The present invention provides a system and method for simulating a security checkpoint. While the present invention is presented in the context of an airport, the simulation may be easily adapted for any type of security checkpoint at any location. Specifically, the present invention provides a model that evaluates the time costs of security measures related to checking-in baggage, screening passengers, and screening the passengers' carry-ons. The model is robust to allow changes in security configurations, schemes, devices, and personnel. In one embodiment, the present invention further includes a security demand model.
    Type: Application
    Filed: November 14, 2002
    Publication date: May 20, 2004
    Applicant: Accenture Global Services GmbH
    Inventors: David Ross Pendergraft, Ann Raechel Shrader-Brawley, Craig V. Robertson
  • Patent number: 6705522
    Abstract: Methods and systems for identifying locations of objects are provided. A first location of a mobile transceiver unit is determined and a first plurality of objects each having a tag attached to the object are illuminated with electromagnetic radiation. The mobile transceiver unit then simultaneously senses electromagnetic radiation emitted by the tags attached to the first plurality of objects. The identities of the first plurality of objects are determined from the sensed electromagnetic radiation.
    Type: Grant
    Filed: October 3, 2001
    Date of Patent: March 16, 2004
    Assignee: Accenture Global Services, GmbH
    Inventors: Anatole V. Gershman, Dadong Wan
  • Publication number: 20040030705
    Abstract: A system, method and computer program product are provided for affording intention-based, context-sensitive services to mobile users. First provided is a database. Also included is a profiler module coupled to the database. The profiler module is adapted for collecting a state of a user along with profile information. Such profile information includes an identity, location, available services per location, devices per location, and/or security per location. In use, the profiler module communicates the profile information to the database for storage therein.
    Type: Application
    Filed: November 27, 2002
    Publication date: February 12, 2004
    Applicant: Accenture Global Services, GmBH
    Inventor: Michel K. Bowman-Amuah
  • Publication number: 20040030749
    Abstract: A system, method and computer program product are provided for seamless transfer of a conference over different media. Initially, a conference is initiated on a first medium with a first set of associated capabilities utilizing a network. During use, a request to transfer the conference to a second medium is received utilizing the network. A second set of capabilities associated with the second medium is then determined in response to the request. Aspects of the conference requiring the first set of capabilities associated with the first medium are then disabled in response to the request. In a similar manner, aspects of the conference supported by the second set of capabilities associated with the second medium are enabled in response to the request. The conference is thus seamlessly continued on the second medium.
    Type: Application
    Filed: November 27, 2002
    Publication date: February 12, 2004
    Applicant: Accenture Global Services, GmBH
    Inventor: Michel K. Bowman-Amuah
  • Publication number: 20040015467
    Abstract: A system and method for indexing media files includes capturing a subject in a media file with a media capture device.. The media capture device also receives index information from a media indexing beacon, wherein the index information is related to the subject in the media file. The system and method associates the index information with the media file. The media file may then be provided to a media storage device containing other media files having index information associated therewith, whereupon the media files are searchable based on the index information and pertinent media files may be retrieved.
    Type: Application
    Filed: July 18, 2002
    Publication date: January 22, 2004
    Applicant: Accenture Global Services, GmbH
    Inventor: Andrew E. Fano
  • Publication number: 20040002040
    Abstract: Disclosed are decision support and resource synchronization tools and platforms and related methods for synchronizing learning services in a manner that is responsive to dynamic business needs. In particular, disclosed is a decision support tool that enables learning solutions to be responsive to an organization's business timelines, goals and strategic objectives so as to enable an organization to have its learning needs managed effectively in a manner similar to the management of a traditional business. Also disclosed is a synchronization platform for a learning solution network that uses electronic tools and information sharing capabilities to efficiently track and report various performance metrics to ensure that ongoing learning efforts are aligned with the business strategies and learning objectives as measured by quantifiable performance metrics.
    Type: Application
    Filed: June 30, 2003
    Publication date: January 1, 2004
    Applicant: Accenture Global Services GmbH
    Inventors: Christopher P. Foley, Kai Chuang, William Christopher Draper, Thomas Kenneth Stovall, John R. Hubbell
  • Publication number: 20040002039
    Abstract: Disclosed herein are learning solutions that utilize a content development module that is nested inside a total learning solution and identifies, develops, and manages required course content. A content development module is particularly adapted to assemble and compile custom learning content materials for use in the learning solution by appropriately taking business strategy alignment and other information into consideration. The learning content may be developed as a third party service in accordance with a service level agreement. A service level agreement is a contract between the learning solution services provider and the learner (i.e., outsourcing) organization that establishes the requisite quality and effectiveness levels of the learning solution services as measured by one or more performance metrics.
    Type: Application
    Filed: March 28, 2003
    Publication date: January 1, 2004
    Applicant: Accenture Global Services GmbH, of Switzerland
    Inventors: William Christopher Draper, John R. Hubbell, Christopher P. Foley, Thomas Kenneth Stovall
  • Publication number: 20040002888
    Abstract: Disclosed are learning solutions and related methods for managing the learning and training needs of an organization in a manner that is responsive to dynamic business timelines, goals and strategic objectives. The learning solutions and related methods employ modules of interrelated and interdependent business processes for the identification and prioritization of learning needs, the selection of learning approaches, the development of learning content, the coordination and delivery of learning instruction, and the overall management and administration of learning efforts. Also disclosed are networks of learning platforms that together implement the learning solution by providing electronic tools and information sharing capabilities needed by a learning solution services provider to efficiently implement and manage learning efforts according to the business desires of a complex learner organization.
    Type: Application
    Filed: October 7, 2002
    Publication date: January 1, 2004
    Applicant: Accenture Global Services GmbH
    Inventors: William Christopher Draper, William Mark Allen, Thomas Kenneth Stovall, John R. Hubbell
  • Publication number: 20040002870
    Abstract: Disclosed is a business driven learning solution and related methods for managing the learning and training needs of a sales-oriented organization in a manner that is responsive to dynamic business needs. The invention employs modules of interrelated and interdependent business processes for the identification and prioritization of learning needs, the selection of learning approaches, the development of learning content, the coordination and delivery of learning instruction, and the overall management and administration learning efforts. Embodiments of the inventions disclosed include sales training objects to provide a template for sales training that is focused on a solution, and how to position and sell the solution, rather than on the products that make up the solution. As a result, the sales force is educated, understands the customers' business requirements, and is able to craft specific value propositions to a given customer with respect to that solution.
    Type: Application
    Filed: December 12, 2002
    Publication date: January 1, 2004
    Applicant: Accenture Global Services GmbH
    Inventors: William Christopher Draper, John R. Hubbell, Thomas Kenneth Stovall, Renata Marek, Brian Leighton Koldyke
  • Publication number: 20030187738
    Abstract: An individual discount system uses a modified simulated annealing operation to determine the best of all possible solutions for optimizing retail store performance. The modified simulated annealing operation provides individual discounts in response to an objective function, input parameters, and customer models. The objective function is composed of several relative objectives and is a mathematical representation of the retail store strategy for optimizing performance.
    Type: Application
    Filed: July 3, 2002
    Publication date: October 2, 2003
    Applicant: Accenture Global Services GmbH.
    Inventor: Cem M. Baydar
  • Publication number: 20030187708
    Abstract: A simulation and optimization system improves or optimizes the performance of a retail store. A simulator provides individual customer discounts in response to input parameters, such as price variables, customer models, and user inputs. The product price variables include purchasing costs, inventory costs, and replenishment rates. The customer models represent customer shopping behaviors. The user inputs include a store strategy providing the relative importance of profits, sales volume, and customer loyalty.
    Type: Application
    Filed: July 3, 2002
    Publication date: October 2, 2003
    Applicant: Accenture Global Services GmbH
    Inventors: Cem M. Baydar, Valery A. Petrushin, Anatole V. Gershman
  • Publication number: 20030163784
    Abstract: The disclosed systems and methods for computer aided instruction and electronic publishing employ modular design approaches whereby instructional and informational content is broken into multi-level objects including self-contained electronic learning and electronic content objects. The system and method facilitates the development, maintenance and modification of course and publication content because they may be advantageously located centrally in a large library of independent electronic learning and electronic content objects that serve as building blocks for electronic courses and publications. Modular CAI systems and methods of the invention can be used to monitor student progress both by administering examinations and tracking what content particular students have accessed and/or reviewed.
    Type: Application
    Filed: December 12, 2002
    Publication date: August 28, 2003
    Applicant: Accenture Global Services GmbH
    Inventors: Danny B. Daniel, Debra A. Lee
  • Publication number: 20030163547
    Abstract: A business-to-business relationship portal (e.g., a web site or the like interface to a network or web-based computer system) facilitates the communications and activities of individuals and entities in collaborative business environments. Preferably, a network-based portal is provided that supports large-scale, e.g., global, needs. The portal preferably provides a community of stakeholders with a set of core capabilities beneficial to support business objectives. The most preferred embodiments of the invention are employed in an exemplary environment pertaining to launch centers for new business, companies or entities, which can be particularly advantageous to a launch center community of stakeholders such as: launch centers; venture capitalists; consulting companies; market units; prospects; marketing and public relations; and/or service providers.
    Type: Application
    Filed: September 30, 2002
    Publication date: August 28, 2003
    Applicant: Accenture Global Services GmbH
    Inventors: John A. Beisty, Joseph Iacoviello, Colin Dangle, Timothy von Herrmann, Melanie Payne, Steve Pantier, Woodruff W. Driggs
  • Publication number: 20030125971
    Abstract: Systems and methods for locating non-custodial and/or custodial parents are disclosed.
    Type: Application
    Filed: August 12, 2002
    Publication date: July 3, 2003
    Applicant: Accenture Global Services GmbH
    Inventors: Vijay J. Tambay, Cindy Hielscher
  • Publication number: 20030110067
    Abstract: The present invention relates to a method and related system for assisting and expediting an organization's transformation toward higher levels of the Capability Maturity Model (CMM). In particular, the present invention provides a method for producing a more mature product. A preferred embodiment of the method comprises the managing an organization developing the product, whereby the organizational management comprises managing personnel of the organization and implementing a product improvement process. The method may further comprise managing a project for developing the product and managing the delivery of the product. Furthermore, actions undertaken during the organizational management affects implementation of the project and delivery managements, and the actions undertaken during the project and delivery managements likewise affect implementation of the organizational management.
    Type: Application
    Filed: December 7, 2001
    Publication date: June 12, 2003
    Applicant: Accenture Global Services GmbH
    Inventors: Michael P. Miller, Sarah Bengzon, Christine Rebok, Pedro Suriel
  • Patent number: 6539281
    Abstract: A medicine cabinet or similar device that assists users in selecting and taking medication. A radio frequency receiver is configured to read information included on radio frequency sensitive labels that are attached to items containing medication in the medicine cabinet. A computer in the medicine cabinet is operatively connected to the radio frequency receiver and also to a wide area network, such as the Internet. The medicine cabinet has a display device that is operatively coupled with the computer and, in the form of a touch screen flat panel, the display device functions to interface the user and the medicine cabinet. The computer is configured to transmit information to the Internet and receives information from websites or additional computers that are coupled to the Internet. Information regarding medications and users as well as vital signs records of the users are stored either in the memory of the medicine cabinet or at a remote location via the connection to the Internet.
    Type: Grant
    Filed: April 23, 2001
    Date of Patent: March 25, 2003
    Assignee: Accenture Global Services GmbH
    Inventors: Dadong Wan, Anatole V. Gershman
  • Publication number: 20030033157
    Abstract: The present invention includes a system and method for combining television broadcast programming content with customized or personalized information and educational or entertainment content. The system includes a set-top box capable of receiving data transmissions and locally rendering video animation for display with, instead of and/or synchronized with television broadcast programs in a way that the television viewer sees a coherent seamless merging of the television program content and supplemental content sources in an indistinguishable format. Preferably, the viewer may interact in real-time with the enhanced television programming to provide a higher level of engagement and customization potential.
    Type: Application
    Filed: August 8, 2001
    Publication date: February 13, 2003
    Applicant: Accenture Global Services GmbH
    Inventors: Kelly L. Dempski, Ryan C. Horner, Dax A. Fohl
  • Patent number: D465217
    Type: Grant
    Filed: April 24, 2001
    Date of Patent: November 5, 2002
    Assignee: Accenture Global Services GmbH
    Inventor: Alastair Roots