Abstract: “Context” of an environment or area is considered to be one or more characteristics of the environment or area, manifested by the presence of various types of equipment or devices. Detection of various types of devices and equipment in a localized area is by way of short-range wireless signals over which data about the devices is transmitted to one or more subscriber units. The subscriber units can forward context-determinative data and information to a service provider which can vicariously use the equipment or devices in the area via the subscriber device.

Abstract: This invention includes a method and system for viewing data comprising detecting visual markers within view of a wearable camera worn by a human worker, and displaying data associated with at least one of those visual markers on a see-through wearable display worn by the operator. Another aspect of the invention provides a method and system for coordinating movement of human workers comprising detecting one or more visual markers within view of a camera worn by the worker, and determining the location of the worker from the stored location of the visual marker within view of the camera.

Abstract: A method and system for maintaining an item of equipment supports the provision of predictive maintenance in a manner which eliminates or reduces downtime of the equipment. The method includes tracking performance data on the equipment or a particular component of the equipment. At least one required maintenance activity is predicted based upon the performance data with respect to a defined performance standard. Performance of the required maintenance activity is scheduled at a defined respective time based upon the prediction.

Abstract: A smart shelf system is disclosed. Objects are placed on a shelf that includes RFID tags. The objects prevent an RFID reader from reading certain RFID tags. The number of objects placed on the shelf may be determined by determining how many RFID tags are unreadable.

Abstract: The present invention provides a system and method for simulating a security checkpoint. While the present invention is presented in the context of an airport, the simulation may be easily adapted for any type of security checkpoint at any location. Specifically, the present invention provides a model that evaluates the time costs of security measures related to checking-in baggage, screening passengers, and screening the passengers' carry-ons. The model is robust to allow changes in security configurations, schemes, devices, and personnel. In one embodiment, the present invention further includes a security demand model.

Abstract: An improved security checkpoint separates certain individuals into a secure, enclosed wanding station for additional security screening. The wanding station may be constructed using glass (or other strong, visually transparent substance) and metallic (such as aluminum or steel) posts so that people may be securely enclosed in the wanding station but still have a direct line of sight to personal items being screened at another location. The size of the wanding station may vary according to the needs of the checkpoint but preferably has room to screen three people simultaneously. The wanding station may include an entry area in which people form a queue, optimally of six people, for entering the wanding station. Two or more personal and item screening areas may share a wanding station to form a double lane module. The security module is configured so that most people pass straight through the checkpoint, and people leaving the wanding station can easily obtain their items without delaying others.

Abstract: Methods and systems for identifying and resolving payment integrity issues are provided. Analytic techniques that may include a query component, an artificial intelligence engine, and a text mining component are integrated into a payment integrity system. One or more of the analysis components provide information from a source transaction system to an audit module. The audit module utilizes the outputs from the analysis components to resolve whether or not a claim payment was overpaid or underpaid. The audit module may subsequently instruct one of the analysis components to further analyze information from the source transaction system in accordance with previously provided information from another analysis component. The audit module may also subsequently instruct the recovery and adjustments module to act upon the result of the audit. The payment integrity system may also receive an indication of a provider claim dispute and resolve the dispute.

Abstract: A Mobile Security Unit (MSU) has a security checkpoint and a transport. The security checkpoint has an item screening area and a personal screening area. The checkpoint is configured as needed to fit within the transport. The MSU may further separate certain individuals into a secure, enclosed wanding station for additional security screening. The wanding station may be constructed using glass (or other strong, visually transparent substance) and metallic (such as aluminum or steel) posts so that people may be securely enclosed in the wanding station but still have a direct line of sight to personal items being screened at another location. The MSU is configured so that most people pass straight through the checkpoint, and people leaving the wanding station can easily obtain their items without delaying others.

Abstract: Methods and systems for obtaining and analyzing data from embedded sensors in electronic products for warranty management. A data collection unit in an electronic product collects and reports data about environmental factors that is relevant about a warranty agreement and transmits the data over a communications link to a data interpretation unit. The data interpretation unit may obtain warranty information from an electronic product and query a database to determine if the electronic product has been exposed to environmental factors outside the ranges that are specified in the warranty agreement. The data interpretation unit may query a database to determine the product grade of the electronic product based on the sensor data and to determine an estimated product value. The data interpretation unit may query a database to determine an estimated warranty cost of an extended warranty based on the condition of the electronic product and historical warranty value.

Abstract: The invention concerns a localization and communication methods and system between mobile stations and a central server through a wireless network comprising a plurality of wireless radio-frequency transmitting access points (AP1–AP4), among which a first access point is chosen to perform the communication, comprising the steps of measuring the signal strengths received by said station from the plurality of access points; storing each measured strength with an address identifying the corresponding connected access point; comparing said stored strengths to values of a predetermined table of signal strength thresholds affected to access points, defining one or more event zones (EVA, EVB) each comprising one or more attenuation ranges of one or more access points; and considering the station as located in a given event zone if the measured strength corresponding to an access point defining that event zone is comprised in the attenuation range of that access point.

Abstract: New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them

Abstract: A system that includes a graphical user interface that may be used to access information contained in a database is provided. The graphical user interface includes a matrix of icons that correspond to elements in the database. Also hierarchical relationships are used for more compactly displaying multiple matrices associated with different subject categories. Moreover, by minimizing the size of the icons, a sufficient number of icons may be displayed in the matrix so as to establish an overall context of the elements in the database. Various techniques may be employed to highlight individual icons within the matrix while still preserving the overall context. In this manner, additional insight into the nature of the database may be gained. Further, the system can use translucence to allow detailed data to be superimposed on the matrix without impairing the viewing of the matrix's contents.