Patents Assigned to Accenture Global Services
  • Patent number: 10671614
    Abstract: The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: June 2, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Anatoly Roytman, Alexandre Naressi
  • Patent number: 10665331
    Abstract: A device may obtain first data regarding a set of events. The device may obtain second data regarding a user. The device may process the first data and the second data to identify one or more events, of the set of events, for participation by the user. The device may receive, via a user interface, a selection of a particular event of the one or more events. The device may receive, via the user interface, a set of prompts relating to participation in the particular event. The device may detect an interaction with the user interface associated with responding to the set of prompts. The device may provide information identifying the user based on the interaction with the user interface associated with responding to the set of prompts.
    Type: Grant
    Filed: February 5, 2016
    Date of Patent: May 26, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Ian C. Shafer, Chad A. Aston, Sara Chan
  • Patent number: 10657519
    Abstract: A device may perform a first authentication operation, associated with a contactless media device, using a first key. The first key may permit a security mode of the contactless media device to be modified. The device may cause the contactless media device to set the security mode to a first security mode that causes the contactless media device to secure at least one transmission from the contactless media device. The device may perform a second authentication operation, associated with the contactless media device, using a second key that permits information to be read from or written to the contactless media device. The device may read first secured information from or write second secured information to the contactless media device. The first secured information or the second secured information may be secured based on the security mode of the contactless media device being set to the first security mode.
    Type: Grant
    Filed: October 21, 2014
    Date of Patent: May 19, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Avishek Somani, Sunil Raina, Michael Jennings
  • Patent number: 10650437
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for user interface generation for transacting goods are disclosed. In one aspect, a method includes receiving order data, user data, and other data. The method further includes determining, for a particular user, an order confidence score that corresponds to a likelihood that the particular user ordered a particular good from a particular vendor on a particular day. The method further includes receiving vendor-type mapping data. The method further includes determining a good-type confidence score that corresponds to the likelihood that the particular good or the particular vendor is associated with a particular type of good. The method further includes determining a composite confidence score. The method further includes storing the composite confidence score, data identifying the particular user, data identifying the particular type of good, and data identifying the particular date.
    Type: Grant
    Filed: June 1, 2015
    Date of Patent: May 12, 2020
    Assignee: Accenture Global Services Limited
    Inventor: Vivien Tsao
  • Patent number: 10622808
    Abstract: A method and systems for developing a composite sequence for electrical power transmission and distribution equipment in a power system are provided. The system includes a sequencing generation circuitry to generate a composite sequence for electrical power transmission and distribution equipment according to a demographics sub-sequence, a utilization sub-sequence, a maintenance sub-sequence, a performance sub-sequence, a criticality sub-sequence and a condition sub-sequence. The system also includes a first sub-model to predict a future equipment sequence of the electrical power transmission and distribution equipment in the power system and a second sub-model that generates the replacement control scheme for replacing utilities assets.
    Type: Grant
    Filed: August 28, 2015
    Date of Patent: April 14, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Ming Li, Qin Zhou, Gary Boyle, Chandra Shekhar
  • Patent number: 10614196
    Abstract: In the pharmaceutical research and development process, it may be necessary to process large amounts of medical records or clinical literature, to ensure safety of patients consuming a drug. A pharmacovigilance system may assist in this process by efficiently and automatically processing medical records to extract information and relationships contained therein and may also form a preliminary assessment regarding a medical or clinical judgment. The pharmacovigilance system may automatically generate reports based on this information, which may be validated by trained clinicians and medical experts.
    Type: Grant
    Filed: August 14, 2015
    Date of Patent: April 7, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Anutosh Maitra, Annervaz Karukapadath Mohamedrasheed, Tom Geo Jain, Madhura Shivaram, Shubhashis Sengupta, Roshni Ramesh Ramnani, Neetu Pathak, Debapriya Banerjee, Vedamati Sahu
  • Patent number: 10609570
    Abstract: A method for optimizing network parameters of a network includes receiving, via a network probe in communication with the network, a service type, key performance indicators associated with the service type, and network parameter information of the network. A customer satisfaction score associated with the service type and the associated key performance indicators is determined. When the customer satisfaction score is determined to be below a threshold, one or more network parameters leading to the customer satisfaction score being below the threshold are determined from the network parameter information. The one or more network parameters are adjusted, via a network configuration interface in communication with the network, to thereby increase the customer satisfaction score.
    Type: Grant
    Filed: August 12, 2016
    Date of Patent: March 31, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Pietro Martone, Emanuele Procaccioli, Sushil Magan Ostwal
  • Patent number: 10607232
    Abstract: A device may receive, from a user device, an implicit search request identifying a resource accessed by a user of the user device. Based on properties defined in a user role and a rule identified in context configuration information, the device may determine an intent associated with the user and a context associated with the intent and the resource accessed by the user. The device may send, based on query options identified in search configuration information, a search query identifying search criteria associated with the context, and may receive a search response identifying available resources that satisfy the search criteria. The device may determine a probability, for each of the available resources, that the available resource matches the context, identify a portion of the search response based on the probabilities, and send the portion to the user device.
    Type: Grant
    Filed: August 24, 2015
    Date of Patent: March 31, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Anutosh Maitra, Tom Geo Jain, Shubhashis Sengupta, Vikrant S. Kaulgud
  • Patent number: 10592397
    Abstract: A device may instrument a codebase associated with a software application. The device may execute a test on the instrumented codebase as the instrumented codebase executes, wherein the instrumented codebase generates test data based on the test being executed. The device may generate, based on the test data, a live graphical model of the codebase from a composite graphical model of the codebase, wherein the composite graphical model includes historical information, associated with the codebase, mapped to a graphical model of the codebase. The device may generate an extended reality rendered view of the live graphical model. The device may provide, to an extended reality device, the extended reality rendered view of the live graphical model for display by the extended reality device.
    Type: Grant
    Filed: August 27, 2018
    Date of Patent: March 17, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Vibhu Saujanya Sharma, Rohit Mehra, Sanjay Podder
  • Patent number: 10581828
    Abstract: A certification management system helps an organization develop and maintain a repository of current certification status of employees. The system may integrate multiple learning management systems and other enterprise level systems across the organization. The system facilitates identifying and enrolling targeted employees for any number and type of certification programs. The system may also implement and support reconfiguring certification programs, for example, during training, and enforcing recertification requirements according to maturing business needs. The system provides automated workflows that facilitate a formal, structured approach to the development and recognition of specific specialized skills at scale by infusing more consistency, rigor, and objectivity.
    Type: Grant
    Filed: June 26, 2015
    Date of Patent: March 3, 2020
    Assignee: Accenture Global Services Limited
    Inventors: John Kessler, Monica A Larosa, Ashok P Vira, Abdulquader A Kinariwala, Siddhartha S. Dhamankar, Gordon Trujillo
  • Patent number: 10545465
    Abstract: A system and a method for selecting controllable parameters for equipment operation safety are provided. The system includes a memory, a display, a communication interface, and circuitry in communication with the memory, the communication interface and the display, the circuitry is configured to: identify a key safety monitoring index (KSMI) for the equipment operation safety, select a first subset of the controllable parameters according to a first regression, select a second subset of the controllable parameters from the first subset of the controllable parameters to predict the KSMI, predict the equipment operation safety for a future time, determine a safety range, and transmit the controllable parameters to be set for the equipment operation safety according to the determined safety range.
    Type: Grant
    Filed: October 15, 2015
    Date of Patent: January 28, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Fang Hou, Yan Gao
  • Patent number: 10547520
    Abstract: Provisioning resources into the cloud is a constantly increasing technical challenge as more cloud service providers emerge, each offering disparate computing platforms, services, assets, supported technical components, and other features. A cloud computing provisioning architecture implements a sequence of complex technical analyses that successfully provisions complex cloud computing services. The provisioning architecture disaggregates resources into individual provisioning actions, and also selectively re-aggregates the resources into template blocks which a service provider accepts for native provisioning.
    Type: Grant
    Filed: August 21, 2015
    Date of Patent: January 28, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Patrick Francis Cimprich, Michael Gerald DeLuca, Jack Q. W. Cantwell, Sean David Peterson, Marshall J. Wells
  • Patent number: 10534861
    Abstract: A device may obtain a document. The device may identify a skip value for the document. The skip value may relate to a quantity of words or a quantity of characters that are to be skipped in an n-gram. The device may determine one or more skip n-grams using the skip value for the document. A skip n-gram, of the one or more skip n-grams, may include a sequence of one or more words or one or more characters with a set of occurrences in the document. The sequence of one or more words or one or more characters may include a skip value quantity of words or characters within the sequence. The device may extract one or more terms from the document based on the one or more skip n-grams. The device may provide information identifying the one or more terms.
    Type: Grant
    Filed: December 7, 2018
    Date of Patent: January 14, 2020
    Assignee: Accenture Global Services Limited
    Inventors: Anurag Dwarakanath, Aditya Priyadarshi, Bhanu Anand, Bindu Madhav Tummalapalli, Bargav Jayaraman, Nisha Ramachandra, Anitha Chandran, Parvathy Vijay Raghavan, Shalini Chaudhari, Neville Dubash, Sanjay Podder
  • Patent number: 10515417
    Abstract: A multi-media communication device may communicate with one or more sensors to obtain sensor data. The device may detect an incident based on communicating with the one or more sensors. The incident may be detected based on the sensor data associated with the one or more sensors. The device may process the sensor data and other information to confirm the incident based on detecting the incident. The device may transmit information, to one or more other devices, to initiate an incident response based on confirming the incident. The device may provide, for display via a user interface of the multi-media communication device, information associated with indicating that the incident response is initiated. The information may identify the incident response.
    Type: Grant
    Filed: February 8, 2016
    Date of Patent: December 24, 2019
    Assignee: Accenture Global Services Limited
    Inventors: Christopher J. Pierce, Matthew A. Lehman, Diegane Dione
  • Publication number: 20190363994
    Abstract: A method, computer-readable medium, and system for provisioning computing resources across multiple cloud providers and/or data centers are disclosed. A graphical user interface is used to select a plurality of computing resources and at least one cloud provider and/or at least one data center for providing the plurality of computing resources. Scripts associated with the at least one cloud provider and/or at least one data center are accessed, where each script is capable of automatically setting up a computing resource on an associated cloud provider or associated data center. The scripts are then used to automatically allocate and/or configure the computing resources on the at least one cloud provider and/or at least one data center. As such, computing resources can be automatically provisioned using a generic graphical user interface and without a user having skills or credentials specific to each cloud provider and/or data center.
    Type: Application
    Filed: August 8, 2019
    Publication date: November 28, 2019
    Applicant: Accenture Global Services Limited
    Inventors: Teresa Sheausan Tung, Owen E. Richter, Vipul SAVJANI
  • Publication number: 20190327585
    Abstract: A digital voucher system facilitates the convenient application of vouchers against products and services purchased from a merchant by a consumer. A voucher enabled device carried by the consumer stores digital vouchers in memory. The merchant queries and obtains applicable vouchers for the consumer from the voucher enabled device carried by the consumer, applies the vouchers to a transaction, and communicates the resulting transaction data back to the voucher enabled device.
    Type: Application
    Filed: July 3, 2019
    Publication date: October 24, 2019
    Applicant: Accenture Global Services Limited
    Inventors: Giovanni D'Angelo, Piergiorgio Rettaroli, Salvatore Gifuni, Fabio Mungo
  • Patent number: 10445671
    Abstract: A system may receive task information identifying tasks to be performed by workers of one or more crowds. The system may obtain worker information describing the workers. The system may determine task completion probabilities based on the task information and the worker information. A task completion probability may identify a likelihood that a particular crowd will complete a particular task. The system may determine crowd recommendation information based on the task completion probabilities, the task information, and/or the worker information. The crowd recommendation information may identify recommended crowds to which a task is recommended to be provided. The system may output the crowd recommendation information and/or the worker information to permit selection of the crowds to perform the task.
    Type: Grant
    Filed: October 21, 2015
    Date of Patent: October 15, 2019
    Assignee: Accenture Global Services Limited
    Inventors: Alpana Dubey, Gurdeep Virdi, Anurag Dwarakanath, Alex Kass, Sakshi Taneja, Suma Mani Kuriakose
  • Patent number: 10447733
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for implementing deception networks. One of the systems includes a threat information server configured to monitor and control security threats, a management process orchestration server configured to receive one or more identified security threats from the threat information server and develop a response process applicable to each identified security threat, a network switching controller in communication with one or more network switching devices, a target computing device connected to one of the network switching devices, and an indicator analytics processor configured to generate threat intelligence based on activity observed on the target device and provide the observed threat intelligence to the threat information server. The threat information server can receive threat intelligence information, identify key indicators, and generate identified security threats.
    Type: Grant
    Filed: August 29, 2014
    Date of Patent: October 15, 2019
    Assignee: Accenture Global Services Limited
    Inventors: Louis William DiValentin, Matthew Carver, Michael L. Lefebvre, David William Rozmiarek, Eric Ellett
  • Patent number: 10440005
    Abstract: A certification management system helps an organization develop and maintain a repository of current certification status of employees. The system may integrate multiple learning management systems and other enterprise level systems across the organization. The system facilitates identifying and enrolling targeted employees for any number and type of certification programs. The system may also implement and support reconfiguring certification programs, for example, during training, and enforcing recertification requirements according to maturing business needs. The system provides automated workflows that facilitate a formal, structured approach to the development and recognition of specific specialized skills at scale by infusing more consistency, rigor, and objectivity.
    Type: Grant
    Filed: June 26, 2015
    Date of Patent: October 8, 2019
    Assignee: Accenture Global Services Limited
    Inventors: John Kessler, Monica A Larosa, Ashok P Vira, Abdulquader A Kinariwala, Siddhartha S. Dhamankar, Gordon Trujillo
  • Patent number: RE47652
    Abstract: The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent.
    Type: Grant
    Filed: January 31, 2017
    Date of Patent: October 15, 2019
    Assignee: Accenture Global Services Limited
    Inventors: Davide Guglielmo Bellini, Matteo Maga, Danilo Rizzo