Abstract: A computer system monitors a conversation between an agent and a customer. The system extracts a voice signal from the conversation and analyzes the voice signal to detect a voice characteristic of the customer. The system identifies an emotion corresponding to the voice characteristic and initiates an action based on the emotion. The action may include communicating the emotion to an emergency response team, or communicating feedback to a manager of the agent, as examples.

Abstract: A common data collection framework accesses data collected by an electronic commerce system in a format specific to the electronic commerce system. The common data collection framework determines a type of the data and identifies, from among multiple types of common data objects, a common data object that is independent of the electronic commerce system and that is defined to store data corresponding to the determined type. The common data collection framework stores the data collected by the electronic commerce system in an instance of the common data object and provides, to an analytics system, the instance of the common data object to enable the analytics system to perform analytics on the data collected by the electronic commerce system using the common format that is different than the format specific to the electronic commerce system and that accommodates multiple, different types of electronic commerce systems.

Abstract: An image of a portion of a person's body is accessed, the image having been captured by an image capture device. Using the image, measurements of characteristics in the image are obtained, the characteristics in the image having been selected based on a statistical analysis of characteristics (i) in a plurality of first images taken directly of a person and (ii) in a plurality of second images taken of an image of a person. Based on a liveness function, a score for the image is determined using the obtained measurements of the characteristics in the image. A threshold value is accessed. The score of the image is compared to the accessed threshold value. Based on the comparison of the score of the image to the accessed threshold value, the image is determined to be have been taken by the image capture device imaging the portion of the person's body.

Abstract: A transportation system may store a standard time of arrival table including standard time of arrivals for fixed stops and waypoints or geo-sections. Delay of a vehicle reaching a fixed stop is determined and may be used to determine an estimated time of arrival to a destination on the route. Delay may be determined in response to traversing the waypoints or geo-sections on the route, and the estimated time of arrival may be updated according to the delay at each waypoint or geo-section.

Abstract: Web portal application customization methods and systems using profiles allow developers to expose different functionalities and a different look and feel to users belonging to different user profiles. Specifically, the method allows a developer to define default and profile-specific transitions as well as default and profile-specific states. Upon request of a transition by a workflow engine, the system transparently provides the workflow engine with a profile-specific transition if a profile-specific transition associated with the user is available. If a profile-specific transition is not available, the system provides the application with a default transition. Likewise, the system transparently provides the application with a profile-relevant state according to the profile of the user and the availability of a profile-specific state. Accordingly, the method may implement highly customizable functionalities and look and feel effectively and cost-efficiently.

Abstract: Biometric matching technology, in which a watch list is managed, multiple images of a potential suspect are accessed, and parallel pre-processing of the multiple images is controlled. Based on the pre-processing, an image of the potential suspect to use in matching against the watch list is determined and the determined image is used to search sorted biometric data included in the watch list. A subset of persons from the watch list is identified based on the search and parallel analysis of the determined image of the potential suspect against detailed biometric data associated with the subset of persons in the watch list is controlled. Based on the parallel analysis, it is determined whether the potential suspect matches a person in the watch list and a result is outputted based on the determination.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for generating passenger bookings along transportation routes. In some implementations, actions include generating a request at a mobile computing device, the request including route data corresponding to a route, transmitting the request to a server system, receiving route data and fare data from the server system at the mobile computing device, displaying the route data and the fare data on a display of the mobile computing device, receiving a single user input at the mobile computing device, in response to receiving the single user input, generating booking data and transmitting the booking data to the server system, receiving confirmation data from the server system at the mobile computing device, and displaying the confirmation data on the display of the mobile computing device.

Abstract: When redacting natural language text, a classifier is used to provide a sensitive concept model according to features in natural language text and in which the various classes employed are sensitive concepts reflected in the natural language text. Similarly, the classifier is used to provide an utility concepts model based on utility concepts. Based on these models, and for one or more identified sensitive concept and identified utility concept, at least one feature in the natural language text is identified that implicates the at least one identified sensitive topic more than the at least one identified utility concept. At least some of the features thus identified may be perturbed such that the modified natural language text may be provided as at least one redacted document. In this manner, features are perturbed to maximize classification error for sensitive concepts while simultaneously minimizing classification error in the utility concepts.

Abstract: A system, method and article of manufacture are provided for managing data across an enterprise. A request for information is received from a user. Data relating to the user request is searched for in at least two geographically separated information repositories. The results of the search are presented to the user. The user is allowed to browse through additional data of the information repositories. Links between data items and other data entries in the information repositories are created according to relationships the data items have to the other data entries.

Abstract: An expression editor system allows a user to build an expression specifying an action that may occur during execution of a target application. The expression editor system includes an expression editor tool used to create, manage, and store action point definitions that include an action point identifier that specifies an action point located in target application program code. The expression editor system determines from the action point definition a dataset that is in-context at the action point in the application program code, obtains data field selections from the dataset that is in-context at the action point in the application program code, graphically builds an expression, and an outcome that executes depending the expression, links the outcome and the expression to form an action point rule for the action point, and saves the action point rule in the database for execution when the application program code reaches the action point.

Abstract: A requirements testing system facilitates the review and analysis of requirement statements for software applications. The requirements testing system generates test artifacts from the requirement statements. The test artifacts characterize the requirements statements to provide valuable analysis information that aids understanding whether the requirement statements are testable, what the intentions of the requirement statements are, and other useful analysis information. Because the system generates the analysis information from the requirement statements, the system provides benefits in terms of early feedback along the software application development timeline.

Abstract: A device may receive identity information associated with an identity, and may determine a relationship between at least one of: the identity and another identity, or the identity and an attribute. The device may determine a credibility score, associated with the relationship, that indicates a likelihood that the relationship is an accurate representation of the identity. The device may determine a confidence score based on the identity information and the credibility score, and may output or store the confidence score.

Abstract: The workload profiler and performance interference (WPPI) system uses a test suite of recognized workloads, a resource estimation profiler and influence matrix to characterize un-profiled workloads, and affiliation rules to identify optimal and sub-optimal workload assignments to achieve consumer Quality of Service (QoS) guarantees and/or provider revenue goals. The WPPI system uses a performance interference model to forecast the performance impact to workloads of various consolidation schemes usable to achieve cloud provider and/or cloud consumer goals, and uses the test suite of recognized workloads, the resource estimation profiler and influence matrix, affiliation rules, and performance interference model to perform modeling to determine the initial assignment selections and consolidation strategy to use to deploy the workloads.

Abstract: The distributed computing backup and recovery (DCBR) system and method provide backup and recovery for distributed computing models (e.g., NoSQL). The DCBR system extends the protections from server node-level failure and introduces persistence in time so that the evolving data set may be stored and recovered to a past point in time. The DCBR system, instead of performing backup and recovery for an entire dataset, may be configured to apply to a subset of data. Instead of keeping or recovering snapshots of the entire dataset which requires the entire cluster, the DCBR system identifies the particular nodes and/or archive files where the dataset resides so that backup or recovery may be done with a much smaller number of nodes.

Abstract: A method and system for managing privilege information across multiple applications and/or databases is provided. A flexible and extensible enterprise entitlement framework may be implemented to store and manage various types of privileges, access rights and resources. The enterprise entitlement framework may include a variety of data objects and structures configured to store various components and/or aspects of a privilege. The data objects may include resource type objects, user objects, role objects, action objects, resource attribute objects, list item object and/or hierarchy objects. The data objects defined for a particular privilege may further be linked according to relationships between one or more objects. The enterprise entitlement framework is extensible for use with new applications by defining new objects compatible with the privilege structures of the new applications.

Abstract: A system is described for analyzing user activity in a collaborative environment. The system may include a memory, an interface, and a processor. The memory may store a plurality of data items. Each data item may be related to at least one other data item. The processor may receive a request to alert the user when an action is performed on a selected data item. The processor may also receive a relation threshold identifying at least one other data item related to the selected data item. The processor may detect the action being performed on the data item identified by the relation threshold. The processor may transform data describing the action into an alert. The alert may include the data describing the action, the data item, and a description of the relationship between the data items. The processor may provide the alert to the user via the device.

Abstract: A multilayer style sheet method includes retrieving multiple style sheets, the style sheets comprising multiple layers in a hierarchy, the layers comprising characteristics of features for electronic documents, and generating an electronic document based on the style sheets.

Abstract: A data enrichment system may include an attribute relevance module to measure relevance of an attribute to a data object to be enriched. The data object may include the attribute including a known or an unknown value. An output value confidence module may calculate a confidence of an output value of a source used for enrichment of the data object. The output value may represent the known and/or unknown values of the attribute. The system may use the measured relevance of the attribute and the calculated confidence of the output value to determine assignment of the known or unknown values to the attribute.

Abstract: A mechanism for securely transmitting credentials to instantiated virtual machines is provided. A central server is used to turn on a virtual machine. When the virtual machine is turned on, the central server sends it a secret text string. The virtual machine requests the credentials from the central server by transmitting the secret string and its instance ID. The central server validates the secret string and source IP to determine whether they are authentic. Once verified, the central server transmits the credentials to the virtual machine in a secure channel and invalidates the secret string. The credentials can now be used to authenticate API calls.

Abstract: A system and method for centralized statistical analysis and control of power consumption is provided. The centralized statistical analysis, performed by a centralized power utility management system, may then be compared with one or more goals of the customer. Based on the comparison of the statistical analysis with the one or more goals of the customer, one or more actions may be taken including controlling one or more appliances resident at the customer premises.