Patents Assigned to Accenture
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Patent number: 8073920Abstract: A service authorizer system for pushing and pulling data service authorization requests to wireless terminals is disclosed herein. The wireless terminal or a service authorization server may generate requests for authorization. The wireless terminal may generate a request for authorization that is sent to the service authorization server, which generates a multi-modal response and transmits the multi-modal response to the user. The service authorization server may also generate a multi-modal request for authorization that is sent to the wireless terminal.Type: GrantFiled: October 3, 2008Date of Patent: December 6, 2011Assignee: Accenture Global Services LimitedInventors: Michael L. Gailey, Eric A. Portman, Michael J. Burgiss
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Patent number: 8073730Abstract: A method for modeling a financial risk in a service level agreement (SLA) between a service provider and a customer for the service provider to provide one or more services to the customer is provided. The method includes forecasting a service performance of the service provider for at least one performance metric of the SLA, modeling at least one scenario for the SLA based on one or more negotiated terms between the service provider and the customer as found in the SLA, and applying the forecasted service performance of the service provider against the at least one modeled SLA scenario to calculate a financial risk of the service provider with regard to the at least one modeled SLA scenario.Type: GrantFiled: July 10, 2007Date of Patent: December 6, 2011Assignee: Accenture Global Services LimitedInventors: Andrew Norman Vanbeck, Steven Horgan, Andrew Hunter Shankle
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Patent number: 8069122Abstract: Predictive cost reduction based on a thermodynamic model, in which parameters associated with a process are accessed. The parameters include a quantity of units of work-in-process at first and second times, and first and second constants respectively indicative of growth between the first and second times, and of a translated reduction of the work-in-process to a reduction of cost. A thermodynamic model is applied to the accessed parameters, and a predictive cost reduction associated with an improvement of the process based on applying the thermodynamic model is output.Type: GrantFiled: March 20, 2008Date of Patent: November 29, 2011Assignee: Accenture Global Services LimitedInventor: Michael L. George
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Patent number: 8069070Abstract: A customer care architecture integrates a full range of customer care and dunning billing features in a customer care system. The customer care architecture defines and implements multiple workflows which support dunning action requests while centralizing customer account control at the customer care system in an end-to-end telecommunications system framework. The customer care architecture thereby supports interaction, communication, and synchronization with existing and established dunning accounting systems.Type: GrantFiled: January 12, 2006Date of Patent: November 29, 2011Assignee: Accenture Global Services LimitedInventors: Marina Papili, Chiara Cundari
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Patent number: 8069005Abstract: To facilitate the recognition and interpretation of actions undertaken within an environment, the environment is associated with a precision positioning system (PPS) and a controller in communication with the PPS. Within the environment, an entity moves about in furtherance of one or more tasks to be completed within the environment. The PPS determines position data corresponding to at least a portion of the entity, which position data is subsequently compared with at least one known action corresponding to a predetermined task within the environment. Using a state-based task model, recognized actions may be interpreted and used to initiate at least one system action based on the current state of the task model and correspondence of the position data to the at least one known action. In an embodiment, an entity recognition system provides an identity of the entity to determine whether the entity is authorized to perform an action.Type: GrantFiled: January 6, 2010Date of Patent: November 29, 2011Assignee: Accenture Global Services LimitedInventors: Andrew E. Fano, Chad Cumby
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Patent number: 8069134Abstract: A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.Type: GrantFiled: October 1, 2010Date of Patent: November 29, 2011Assignee: Accenture Global Services LimitedInventors: Kishore Swaminathan, Charles Nebolsky
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Patent number: 8068599Abstract: A call center application data and interoperation architecture provides a centralized design for managing applications providing call center functionality. The architecture integrates information flow using a mater data repository for all applications for all aspects of a call center operation. The architecture provides employee information at defined levels through the complete employment life cycle, including the initial hiring and termination. The architecture provides the employee information by integrating human resources information with call center applications such as Employee attendance and Leave management, ID management, Transport management, Commitment logs, and Movement management, or any other application.Type: GrantFiled: March 21, 2008Date of Patent: November 29, 2011Assignee: Accenture Global Services LimitedInventors: Amit Sarin, Shubhabrata Sengupta, Sunandita Ganguly, Amit Kumar Tewari
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Publication number: 20110288692Abstract: A system for characterizing malicious activity in an intelligent utility grid system includes a system storage in which to store a database including a plurality of rules. A collector is operable to collect and store in the system storage information-technology (IT) data including IT-related activity from the intelligent grid system. A complex event processing (CEP) bus is operable to receive non-IT data including location-specific event data from a plurality of electronic sources, the CEP bus further operable to disregard the non-IT data failing to meet a predetermined level of relevance to one of a plurality of risk-related events. A processor is operable to apply the plurality of rules to the relevant non-IT data to: associate an undesired event with reference to the IT-related activity; and determine a probability that the undesired event is indicative of malicious activity. The processor further applies a risk characterization to the undesired event based on the probability and the IT-related activity.Type: ApplicationFiled: May 9, 2011Publication date: November 24, 2011Applicant: Accenture Global Services GmbHInventor: Anthony David Scott
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Patent number: 8065253Abstract: A knowledge model discovery system is configured to provide an interactive view having simultaneously displayed sub-views that include a relational data element view and a contextual view. Using the interactive view, a user may perform search and analysis of information organized with a knowledge management tool in conjunction with contextual information. The relational data element view may provide a relational visualization that displays data elements provided with the knowledge management tool as narrowed by the context of a user analysis. The contextual view may provide a depiction of the same data elements using a similar context. The relational data element view and the contextual view may be operated in coordination to maintain cohesiveness and similar context of the information displayed in the views.Type: GrantFiled: April 25, 2011Date of Patent: November 22, 2011Assignee: Accenture Global Service LimitedInventors: Hillery D. Simmons, Rhazes Spell, Emil Robert Martinsek, Karoline Evans, Daniel R. Madigan, Ryan Matthew LaSalle
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Patent number: 8065159Abstract: A system, method and article of manufacture are provided for providing a network-based child financial support framework. First, a database is maintained including information on a received financial support payment utilizing a network. Further, general information is provided relating to the financial support payment utilizing the network. The calculation of a proper amount of the financial support payment may also be allowed based on a profile a user. Still yet, a history associated with the financial support payment is displayed.Type: GrantFiled: May 10, 2010Date of Patent: November 22, 2011Assignee: Accenture Global Services LimitedInventors: David Wilkins, John Nichols, Jim Fredricks, Keith Ketcher
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Patent number: 8065210Abstract: A computer-implemented method for analyzing the relative performance of a business unit includes: receiving financial data about the business unit; determining NOPLAT, revenue, capital charge, and invested capital values for the business unit at a first time and a second time from the financial data; determining at least two data points including a first component indicative of NOPLAT/revenue and a second component indicative of revenue/capital charge for the business unit, the at least two data points indicative of values determined at one of the first time and the second time, respectively; and displaying the at least two data points, a first indicia for each data point indicative of the capital value, a second indicia indicative of a spread percentage, and a third indicia indicative of a relationship between the at least two data points between the first time and the second time.Type: GrantFiled: January 31, 2008Date of Patent: November 22, 2011Assignee: Accenture Global Services LimitedInventors: John J. Ballow, Brian F. McCarthy, Anthony J. Relvas
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Patent number: 8060888Abstract: A system is disclosed for serving a message to a target system. A database message is converted to a common data model to conform to at least two systems and an architecture of the target system. The common data model is transformed into a specified data type of the architecture of the target system. Calls are managed using specified functions available through an application programming interface offered by the architecture of the target system. Functions of the application programming interface are invoked to implement a target message in the architecture of the target system. The message is written to the target system.Type: GrantFiled: September 12, 2007Date of Patent: November 15, 2011Assignee: Accenture Global Services LimitedInventors: Francesco Ferrigno, Angelo D'Amora
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Patent number: 8060418Abstract: A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved ‘digital home support’ experience across multiple support channels (e.g., ‘on-the-box’, web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a ‘digital footprint’ of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.Type: GrantFiled: March 3, 2009Date of Patent: November 15, 2011Assignee: Accenture Global Services LimitedInventors: Robert W. Honts, Robert E. Wollan, Allen J. Delattre, Daniel G. Andrews, John J. Murray, II, Stephanie D. Sadowski, Charles J. Forsythe
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Publication number: 20110276905Abstract: A method and controller are provided for use in a communication system including a plurality of user terminals in communication with each other and the controller via a plurality of communication channels. The method includes receiving, by the controller from a sender user terminal, a message designated to be communicated to a recipient associated with a recipient user terminal. Additionally, the method includes posting, by the controller via a dashboard interface, the message to a discussion to which it pertains. Finally, the method includes distributing, by the controller, the message to the recipient user terminal based on a preferred communication channel, availability, and workload for the recipient associated with the recipient user terminal.Type: ApplicationFiled: July 22, 2011Publication date: November 10, 2011Applicant: Accenture Global Services LimitedInventors: Mary Hamilton, Beata Korytkowski, Joshua Kahn, Charles Nebolsky
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Publication number: 20110276913Abstract: A process modeling rule validation system includes a graphical user interface module and a rule creation module. The graphical user interface module includes a display and at least one user input mechanism. The graphical user interface module displays information representative of a plurality of rule creation elements via the display and receives user input via the user input mechanism in response thereto. At least one of the rule creation elements can be configured based on the user input and in accordance with best practices in process modeling. The rule creation module, which is operatively connected to the graphical user interface module, generates a process modeling rule in response to at least one of the rule creation elements being configured.Type: ApplicationFiled: May 6, 2011Publication date: November 10, 2011Applicant: Accenture Global Services LimitedInventors: Debadatta Tripathi, Vikrant Shyamkant Kaulgud
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Patent number: 8055590Abstract: Methods and systems remotely monitor a current value of a meter display. A picture of the display is taken with a camera equipped portable communication device. The picture is sent through the portable communication device and associated infrastructure to a processing system. The processing system receives and stores the picture and, optionally, verification data, imaging location data, and other data, in a datastore. The processing system processes the picture to obtain a current value of the meter and authenticates the sender and/or the meter using the verification data and/or location data.Type: GrantFiled: April 8, 2005Date of Patent: November 8, 2011Assignee: Accenture Global Services GmbHInventor: Richard Neill Cameron
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Publication number: 20110270898Abstract: A computer system includes a server computer and an insurance claim database. The insurance claim database stores data in electronic format and includes a claim folder that decomposes data of an insurance claim for an insured event into a plurality of levels, the plurality of levels including a policy level, a claim level, a participant level and a line level. The server computer is configured to generate a user interactive interface that interactively displays at least one of the plurality of levels reflecting information related to a policy, the claim, claimants and an insured person in a structured format to a plurality of users, and to allow each of the users to simultaneously interact with one of the plurality of levels to retrieve and enter data for the same insurance claim.Type: ApplicationFiled: July 11, 2011Publication date: November 3, 2011Applicant: Accenture Global Services LimitedInventors: George V. Guyan, Robert H. Pish
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Patent number: 8049723Abstract: A wireless handheld device is disclosed that includes a device housing, a wireless transmitter, such as a short range wireless transmitter, a local display and a housing motion detector that is operative to detect motion of the housing, for example, relative to a surface or other reference point, and outputs graphic user interface control information for transmission by the wireless transmitter to an external device. In one embodiment, a wireless pointing device is operably coupled with a wireless handheld device such as a cell phone or any other suitable wireless handheld device that includes a short range wireless transmitter and/or transceiver to remotely control operation of a graphic user interface for an external device. The housing motion detector utilizes the battery power of the wireless handheld device as its sole source of power or as an auxiliary source of power.Type: GrantFiled: December 20, 2005Date of Patent: November 1, 2011Assignee: Accenture Global Services LimitedInventor: Peter L. Simon
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Patent number: 8050993Abstract: A semi-quantitative analysis on the risk management process increases the possibility of performing an accurate risks comparison, making easier the identification of which risks shall be prioritized and shall receive the greatest mitigation efforts. Specifically, the semi-quantitative risk analysis enables an improved risks comparison for evaluating the consequences of each risk considering its impacts on the project's Net Present Value (NPV), reflecting the project's cash flow at different times. The use of such method makes the prioritization process more efficient, helping the managers and other personnel involved on the process to focus their efforts to the most critical risks for the project's success. In this sense, the risk management process becomes more efficient and better able to provide better support to the project decision makers.Type: GrantFiled: April 29, 2010Date of Patent: November 1, 2011Assignee: Accenture Global Services LimitedInventors: Denis Del Bianco, Julio Rangel De Albernaz, Deram Tavares, Henrique Fernandes Carvalho, Patricia Gastro Jardim, legal representative, Luiz Guilherme Pereira Da Silva, Acyr Avila da Luz Neto, Dario Derenzi Neto, Derval Beltrame, Jr.
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Patent number: 8046238Abstract: A method and system of managing business transactions includes receiving at least one business transaction, determining whether the business transaction satisfies at least one configurable business rule, and establishing a subsequent business transaction based on the results.Type: GrantFiled: December 20, 2001Date of Patent: October 25, 2011Assignee: Accenture Global Services LimitedInventors: Stuart J. Solomon, Burrell G. Kilmer, Casey C. Wells, Kyle K. Jordan, Matthew W. Mehok, Timothy J. Saffell, Benjamin J. Hendershot, Stewart J. J. Anderson