Abstract: In some implementations, techniques are described for detecting abnormal installations in a property monitored by a monitoring (e.g., security) system. For instance, an aberration engine may be used to detect an abnormal sensor or system installation within a property based on comparing detected installation data against local installation patterns of local providers within a certain proximity to the property. In some examples, the attributes (e.g., installation time, components used, number of tests performed, etc.) of a monitoring system installation, including installation of components of the monitoring system, may be compared to average installation times of other nearby installations to detect abnormalities in the installation.

Abstract: A method includes, receiving, by a monitoring server, weather data that corresponds to at least one weather condition at a location where a monitoring system monitors an item that is located at an outdoor location of a property and that includes a motion beacon, based on the received weather data, determining a motion tolerance for determining whether a force other than weather likely caused movement of the item, receiving, from the motion beacon, motion data that indicates motion of the item, comparing the motion data to the motion tolerance, based on comparing the motion data to the motion tolerance, determining whether to generate a monitoring system event indicating that a force other than weather likely caused the movement of the item, and performing the monitoring system event indicating that a force other than weather likely caused the movement of the item.

Abstract: Image surveillance and reporting technology, in which an event that is indicative of potential physical activity within an area corresponding to a location of a camera unit is detected. In response to detection of the event, the camera unit is controlled to capture one or more images of the area corresponding to the location of the camera unit. The one or more images captured by the camera unit are analyzed to determine whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit. The one or more images are handled based on the determination of whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit.

Abstract: Methods, systems, and apparatus, including computer programs encoded on storage devices, for monitoring, security, and surveillance of a property. In one aspect, a system includes multiple robotic devices, multiple sensors, wherein the multiple sensors includes a first sensor, multiple charging stations, and a monitor control unit. The monitor control unit may include a network interface, one or more processors, and one or more storage devices that include instructions to cause the one or more processors to perform operations. The operations may include receiving data from the first sensor that is indicative of an alarm event, accessing information describing the capabilities of the each of the robotic devices, selecting a subset of robotic devices from the multiple robotic devices, and transmitting a command to each robotic device in the subset of robotic devices that instructs each respective robotic device to deploy to the location of the first sensor.

Abstract: An electronic system is described that receives data identifying a component of a monitoring system from a wearable electronic device that is associated with the monitoring system. The monitoring system is associated with a property and includes components that are fixed within the property and that are configured to sense attributes of the property. The wearable electronic device includes a heads-up display and communicates with the monitoring system over a wireless network. Based on the data identifying the component of the monitoring system, monitoring system data collected by the component of the monitoring system is accessed. At least a portion of the monitoring system data collected by the component of the monitoring system is provided to the wearable electronic device for display at the heads-up display of the wearable electronic device.

Abstract: In some implementations, systems and techniques are described to automatically unlock a front door of a property in response to detecting an alarm signal indicating an emergency at or near a property. Data indicating occurrence of an emergency condition at a property is initially obtained. A lock configuration for an electronic lock of the property is determined. An unlock instruction is generated for the electronic lock based on the determined lock configuration for the electronic lock. The unlock instruction is transmitted to the electronic lock such that, when the unlock instruction is received by the electronic lock, the electronic lock is unlocked according to the unlock instruction.

Abstract: A method is described that determines that a replacement node device has been connected to a mesh network, the replacement node device corresponding to an original node that has been removed from the mesh network. In response to determining that the replacement node device has been connected to the mesh network, network topology data is accessed that specifies one or more data routing configurations that are each associated with a node device included in the mesh network. From among the one or more data routing configurations specified by the network topology data, a particular data routing configuration is identified that is associated with the original node device that has been removed from the mesh network. Data that specifies the particular data routing configuration that is associated with the original node device that has been removed from the mesh network is provided to the replacement node device.

Abstract: A method includes obtaining historical event data for events detected over a past period of time by sensors within a property, receiving a set of current event data for one or more events detected by one or more of the sensors within the property, determining that the set of current event data matches a pattern of events indicated by the historical event data, generating, based on the pattern of events, a confidence score for the set of current event data, wherein the confidence scores reflects a confidence that a person is not within the property, determining that the confidence score satisfies a confidence threshold associated with an action to be performed when a person is not within the property, and triggering execution of the action.

Abstract: Methods, systems, and apparatus, including computer programs encoded on storage devices, for monitoring, security, and surveillance of a property. In one aspect, a system includes a virtual reality headset, a plurality of cameras, a plurality of sensors that includes a first sensor, a control unit, wherein the control unit includes a network interface, a processor, a storage device that includes instructions to perform operations that comprise receiving data from the first sensor that is indicative of an alarm event, determining a location of the first sensor, identifying a set of one or more cameras from the plurality of cameras that are associated with the first sensor, selecting a particular camera from the identified set of one or more cameras; and transmitting one or more instructions to the particular camera that command the particular camera to stream a live video feed to a user interface of the virtual reality headset.

Abstract: Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.

Abstract: In some implementations, a system can trigger an action to be performed at a property based on satisfaction of criteria related to location information and a connection status of a mobile computing device. Location information of the mobile computing device relative of a pre-defined geographic region including at least a portion of the property is initially obtained. A connection status of the mobile computing device for a short range wireless connection with a communication-enabled device within the property is then obtained. Criteria for an action at the property is then determined to be satisfied by the location information and the connection status of the mobile computing device. The action is finally triggered to be performed at the property in response to determining that criteria for the action is satisfied.

Abstract: Fall detection and reporting technology, in which output from at least one sensor configured to sense, in a room of a building, activity associated with a patient falling is monitored and a determination is made to capture one or more images of the room based on the monitoring. An image of the room is captured with a camera positioned to include the patient within a field of view of the camera and the captured image of the room is analyzed to detect a state of the patient at a time of capturing the image. A potential fall event for the patient is determined based on the detected state of the patient and a message indicating the potential fall event for the patient is sent based on the determination of the potential fall event for the patient. Techniques are also described for fall detection and reporting using an on-body sensing device.

Abstract: Monitoring system alert technology, in which monitoring system data is accessed from a monitoring system that is located in a property of a user and the monitoring system data is analyzed against one or more rules that define alerts provided for the monitoring system. Based on the analysis, a determination is made that an alert for the monitoring system is needed and conditions for providing the alert are accessed. Location of a mobile device of a user associated with the monitoring system and timing related to providing the alert are monitored. The monitored location of the mobile device and the monitored timing are analyzed with respect to the accessed conditions. Based on the analysis, a determination is made that the accessed conditions for providing the alert are met and the alert is output at the mobile device.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for tracking computing enthalpy measurements indicating abnormalities associated with operation of a heating, ventilating, and cooling (HVAC) system. In some implementations, a computer-implemented method includes: obtaining, from one or more sensors associated with the HVAC system, (i) temperature data including a source vent temperature measurement and a return vent temperature of the HVAC system, and (ii) humidity data including a source vent humidity measurement and a return vent humidity measurement of the HVAC system; computing an enthalpy measurement associated with operation of the HVAC system; determining that the computed enthalpy measurement indicates an efficiency issue associated with operation of the HVAC system; and in response to determining that the computed enthalpy measurement indicates the efficiency issue associated with operation of the HVAC system, taking action related to the HVAC system.

Abstract: Techniques are described for tracking intruders of a monitored property by the unique identifying characteristics or “digital fingerprints” of electronic devices carried by the intruders. A system detects an alarm event at a monitored property based on output from at least one sensor located at the monitored property. In response to detecting the alarm event at the monitored property, the system initiates a process to gather electronic identifiers for mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event. The system determines electronic identifiers for the mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event. The system stores in electronic storage, information indicating the determined electronic identifiers for the mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event.

Abstract: In some implementations, a system obtains activity data for a sump pump associated with a property where the obtained activity data indicates a present operational status of the sump pump. The system obtains water level data associated with the property where the water level data indicates a level of water within the property, determines that the activity data indicates that the sump pump is operating and that the water level within the property satisfies a water level risk threshold, and, in response to the determination that the activity data indicates that the sump pump is operating and that the water level within the property satisfies a water level risk threshold, provides a notification that the property is at risk of suffering water damage.

Abstract: Techniques are described for distributing, to a distributed network of central stations, alarm events detected in monitoring system data collected by sensors included in monitoring systems located at monitored properties. A system receives monitoring system data collected by sensors included in monitoring systems located at monitored properties, tracks alarm events detected within the monitoring system data, and generates, for central station servers in a distributed network of central stations, load profiles that reflect a volume of alarm events being handled at each of the central station servers at a particular period of time. The system determines capacities to handle additional alarm events for the central station servers, determines relative priorities for the central station remote servers based on the determined capacities, and directs subsequent alarm events to the central station servers based on the relative priorities.

Abstract: Techniques are described for handling an event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion”.

Abstract: Alarm system technology, in which an alarm event is detected at a property monitored by an alarm system when the alarm system was set in an armed state. Based on detection of the alarm event, an alarm probability score that indicates a likelihood of the alarm event being an emergency situation is determined and the alarm event is handled based on the determined alarm probability score.

Abstract: Techniques are described for tracking intruders of a monitored property by the unique identifying characteristics or “digital fingerprints” of electronic devices carried by the intruders. A system detects an alarm event at a monitored property based on output from at least one sensor located at the monitored property. In response to detecting the alarm event at the monitored property, the system initiates a process to gather electronic identifiers for mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event. The system determines electronic identifiers for the mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event. The system stores in electronic storage, information indicating the determined electronic identifiers for the mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event.