Abstract: A computerized system and method for testing and analyzing problems with communications networks is disclosed. The system computerizes and automates the testing of such networks by providing a computer with interface software that can communicate with the variety of different test equipment that is currently available. The system automates process that was previously performed manually by an engineer or technician.

Abstract: Disclosed is a system and method for tracking, routing, and storing a number of digital documents in a call center. An example of an embodiment of the system includes a customer contact management server that is part of a network in a call center. The customer contact management server includes a processor coupled to a local interface and a memory coupled to the local interface. Stored on the memory is document tracking logic that is executed by the processor to perform the functions of tracking, routing and storing the digital documents. In one embodiment, the document tracking logic comprises contact management logic to generate a contact record associated with a digital document and to store the contact record on a contact database. The document tracking logic also includes resource management logic to identify a routing designation on the digital document, and scheduling logic to transmit the digital document to a destination based upon the routing designation.

Abstract: The present invention relates to a system and method for canceling echoes from telecommunications networks by providing a multi-adaptation echo canceller. Unlike conventional TDM echo cancellers, the present invention uses at least two echo cancellers arranged in a novel manner to cancel echoes generated by a voice packet associated with an IP network or the like. The present invention further provides a double adaptation echo canceller that transfers coefficients from a first echo canceller to a second echo canceller. The present system compares the single and double adaptation echo error signals and selects the echo canceller with the smaller error signal. This process is continuously repeated so that the system can select the optimal echo canceller for canceling echoes for each voice block/packet. The present invention can be implemented with any number of echo cancellers so long as the each block or packet can be processed within a specified time frame.

Abstract: A network device, for establishing communication between a first communication unit and a second communication unit through a packet switching network, includes a DSP array responsive to signals having coupled thereon voice, fax or data information for digitizing the information and converting the same to packets to form digitized packets of information.

Abstract: A fax system employed in a packet switching network environment for use by fax users for transmission of fax information includes a network device coupled, through a network interface, to one or more communications devices for transmitting a processed fax message through the network interface to one or more of the communications devices, each of the communications devices being capable of receiving fax information and having a predetermined minimum scan line time therefor.

Abstract: A space-time signal processing system with advantageously reduced complexity. The system may take advantage of multiple transmitter antenna elements and/or multiple receiver antenna elements, or multiple polarizations of a single transmitter antenna element and/or single receiver antenna element. The system is not restricted to wireless contexts and may exploit any channel having multiple inputs or multiple outputs and certain other characteristics. Multi-path effects in a transmission medium cause a multiplicative increase in capacity.

Abstract: A communications system extends over a cellular region formed of a plurality of wireless cells where each cell covers a portion of the cellular region. Each cell has a base station clock unit that facilitates reliable and accurate synchronization with other clocks units in other cells using a master clock signal from a global positioning system (GPS) or other accurate frequency source. The clock unit in each cell includes a local clock providing a local clock signal for clocking the cell. A master clock source provides one or more master clock signals and a clock synchronizer receives the master clock signals and forms a synchronizing master clock signal for synchronizing the local clock signal. In one or more of the wireless cells of the communication system, the clock unit is a master clock unit which includes a clock distributor for distributing a distributed master clock signal to one or more other wireless cells having slave clock units.

Abstract: A system and method are provided for generating normalized events from nonstandard computer telephony interface (CTI) events generated by various private exchanges or telephone switches made by various manufacturers. In one embodiment, the system of the present invention includes a processor coupled to a local interface, a memory coupled to the local interface with normalization logic stored in the memory, the normalization logic being executed by the processor. The normalization logic generates a number of normalized events relative to the operation of a call center based upon non-standard CTI events received from the specific private exchange employed. In this regard, the normalization logic includes event normalization logic to generate at least one normalized event from a non-standard CTI event.

Abstract: The invention provides a method and system for routing information lookup for packets using routing protocols such as IP or IP multicast (IGMP), or MPLS (multiprotocol label switching, also known as tag switching or label switching) or MPLS multicast, in which both the destination address and the length of that destination address are matched using a lookup table having separate entries for selected addresses and their lengths, which can be accessed in parallel for multiple representations of destination addresses, and in which the input interface associated with the packet is included in the information used for matching.

Abstract: Apparatus and method for performing an equitable routing of calls within an automatic call distributor where calls are transferred to agent terminals from two sources, one controlled by switching equipment and the other controlled by a server. The server detects receipt of a call by a queue within the switching equipment and it determines whether other calls are waiting to be routed in the switching equipment. If other calls are waiting, the server withholds ready status of the agent terminals from the queue until the waiting calls are processed so that the switching equipment does not attempt to transfer calls from the source it controls, potentially conflicting with the waiting calls.

Abstract: The invention provides a method and system for auto-sensing LMI protocols in frame relay networks. When a router is first coupled to a frame relay network, it automatically configures the local management interface (LMI) to use one of a selected set of possible LMI protocols, by generating a set of protocol requests for a plurality of protocols, and by thereafter simultaneously listening for protocol responses from the configuration server. Multiple valid responses from the configuration server are assigned priority in response to which valid response is last to arrive.

Abstract: Method and apparatus for combining high data rate traffic and low data rate traffic on a common transmission medium while maximizing efficient use of available spectrum. Since spectrum is an economically valuable resource and transport of data generates revenue, the present invention directly leads to more profitable network operation. The disclosed systems are applicable to both wired and wireless transmission media. In one embodiment, a bandwidth reservation scheme provides that data rate may be varied so that when a particular data communication device is allocated a frame, it is also assigned a data rate for use in that frame. Because bandwidth usage varies with data rate, the division of available spectrum into channels for use by individual data communication devices may also vary among frames.

Abstract: Apparatus and method for performing a recoverable routing of calls using an automatic call distributor to avoid loss of calls at busy agent terminals. Switching equipment receives incoming calls and issues a routing request to a server. In response, the server returns the address of a quence to receive and hold the calls. Intermediate telephones are “punched into” the queue for receiving the calls from the queue, and the server detects transfer of calls to the intermediate telephones in order to obtain control of the calls. The server performs a consultative transfer of the calls from the intermediate telephones to agent terminals so that, if an agent terminal is busy, the server may transfer the call back to the switching equipment in order for the call to be rerouted.

Abstract: A space-time signal processing system with advantageously reduced complexity. The system may take advantage of multiple transmitter antenna elements and/or multiple receiver antenna elements, or multiple polarizations of a single transmitter antenna element and/or single receiver antenna element. The system is not restricted to wireless contexts and may exploit any channel having multiple inputs or multiple outputs and certain other characteristics. Multi-path effects in a transmission medium cause a multiplicative increase in capacity.

Abstract: A content-aware flow switch intercepts a client content request in an IP network, and transparently directs the content request to a best-fit server. The best-fit server is chosen based on the type of content requested, the quality of service requirements implied by the content request, the degree of load on available servers, network congestion information, and the proximity of the client to available servers. The flow switch detects client-server flows based on the arrival of TCP SYNs and/or HTTP GETs from the client. The flow switch implicitly deduces the quality of service requirements of a flow based on the content of the flow. The flow switch also provides the functionality of multiple physical web servers on a single web server in a way that is transparent to the client, through the use of virtual web hosts and flow pipes.

Abstract: A space-time signal processing system with advantageously reduced complexity. The system may take advantage of multiple transmitter antenna elements and/or multiple receiver antenna elements, or multiple polarizations of a single transmitter antenna element and/or single receiver antenna element. The system is not restricted to wireless contexts and may exploit any channel having multiple inputs or multiple outputs and certain other characteristics. Multi-path effects in a transmission medium cause a multiplicative increase in capacity.

Abstract: A preferred embodiment of the present invention is disclosed to include a router system having a trunk feature card and at least one modem feature card for transferring communication information between the modem feature cards through a TDM backplane, to the trunk card, for transfer thereof to Digital Subscriber (DS) lines, the router and modem cards while co-existing within the same router system, having no knowledge of the characteristics of each other with many different combinations of such trunk and modem cards being employed by the router system. The router system accommodating “over-subscription” situations wherein the number of DS lines is less than the number of modems and initialization the system such as to maximize the utility of the DS lines as a function of the type of modem cards in the system.

Abstract: The present invention provides a method and structure for allowing more than 16 nodes to be configured in a single SONET BLSR network by utilizing unused portions of the transport overhead of an STS-N frame to expand the node identification field from 4 bits to 8 bits, thereby allowing up to 256 nodes to be present on a single ring.

Abstract: The invention provides a method and system for switching in networks responsive to message flow patterns. A message “flow” is defined to comprise a set of packets to be transmitted between a particular source and a particular destination. When routers in a network identify a new message flow, they determine the proper processing for packets in that message flow and cache that information for that message flow. Thereafter, when routers in a network identify a packet which is part of that message flow, they process that packet according to the proper processing for packets in that message flow. The proper processing may include a determination of a destination port for routing those packets and a determination of whether access control permits routing those packets to their indicated destination.

Abstract: An improved look up mechanism for accessing a RAM to obtain forwarding information for data frames being transported among ports of a high-performance switch is provided. The look up mechanism includes a multi-page look up table and associated hashing technique. A media access control (MAC) address and a virtual local area network (VLAN) identifier are transformed with a hash function to obtain a hash key. The hash key is an address pointing to a particular entry in the look up table. A virtual first page is also derived from the hash key, which selects a particular physical page of the look up table to be initially accessed each time that MAC address/VLAN pair is used. The look up mechanism may also be used to access a short cut table containing Layer 3 short cut information. In either case, ultimately, the likelihood is increased that a match will be found on the first RAM access, thus maintaining high-speed switch performance.