Abstract: Uniform control of mixed platforms is provided in telephony by connecting computer-telephony integration (CTI) processors to telephony switching units in a network, and connecting the CTI processors by data links separate from the telephony links connecting the platforms. The switching units may be of different manufacture, type, and function, and may have CTI ports adapted to communicate with auxiliary processors by different CTI protocol. The CTI processors execute server applications that are capable of communicating by the various CTI protocols and with each opther as well, and are adapted also to provide uniform control of the switching units. Switching units may be variously be located in networks, such as publicly switched telephony networks, or in private equipment sets at customer premises.

Abstract: A gearing system which includes a pair of conjugate gears. The tooth profile of the first gear lies entirely within the pitch circle of the first gear, and the tooth profile of the mating gear lies entirely outside the pitch circle of the mating gear. The profile of the first gear is fully or partially concave, and the tooth profile of the mating gear is fully or partially convex. The profiles of the conjugate gear pair may have constant, or nearly constant, relative curvature. Alternatively, due to the shape of the profiles, constant, or nearly constant, contact stress results when the gears are in mesh.

Abstract: This invention is directed to a method and apparatus for producing video signal timing for a display device that has a display format different from the input video format. It also provides a method and apparatus for producing video signal timing in cases where the input video line rate and display output line rates are not the same. Furthermore, a method and apparatus are provided for synchronizing the display output line rate to the input line rate so that the source video line input rate can sustain the rate at which the input lines are processed to generate display video lines using a minimum amount of memory buffer for a variety of display processing methods. Another aspect of the present invention provides a method and apparatus for synchronizing display output timing to input video timing such that both are locked in terms of frame rate, but skewed in terms of frame phase, in order to accommodate latency incurred by processing of source video data to generate the display video data.

Abstract: A call center management system comprises a graphical user interface (GUI) adapted for modeling call center behavior, and the behavior of objects within a call center, as Petri Net directed graphs. Once developed, the Petri Net graphs can be compiled as software modules for use in CTI management of a call center. In another aspect the composed Petri Nets are assembled into high-level Petri Nets, and a Petri Net engine is employed to manage a call center. Management techniques and concepts taught are extended to network management as well.

Abstract: An Internet Protocol Telephony Network (IPNT) call-routing system has a first processor adapted for receiving and initial processing of incoming IPNT calls from a wide area network (WAN). At the first processor information about callers is elicited. Calls are routed to remote processors for distribution to individual stations over the WAN, and information about the callers is sent to the same remote processors by a data link separate from the WAN. The WAN may be the Internet, and caller information may be used at the remote processors for further routing, and to retrieve customer information from available databases, which may be displayed on video displays at workstations to which the calls are routed.

Abstract: An Internet Protocol Network Telephony (IPNT) system has Internet-connected managing computers at plural call centers connected to local agent stations at each call center. The managing computers are adapted to receive IPNT calls from clients at internal routing points. A router coupled to each of the managing computers at the call centers is adapted to execute routing rules to select agent stations for transferring calls received at the routing points, and the agent stations selected can be at any of the call centers involved. In one aspect the router, having selected an agent station at a call center remote from the call center where a call to be routed is first received, requests a routing point address at the remote call center, then transfers the call to that new routing point. The second call center then further routes the transferred call to the final agent station.

Abstract: A method for treating a film of material, which can be defined on a substrate, e.g., silicon. The method includes providing a substrate comprising a cleaved surface, which is characterized by a predetermined surface roughness value. The substrate also has a distribution of hydrogen bearing particles defined from the cleaved surface to a region underlying said cleaved surface. The method also includes increasing a temperature of the cleaved surface to greater than about 1,000 Degrees Celsius while maintaining the cleaved surface in a etchant bearing environment to reduce the predetermined surface roughness value by about fifty percent and greater. Preferably, the value can be reduced by about eighty or ninety percent and greater, depending upon the embodiment.

Abstract: A campaign module in a multimedia cal center has programmable dynamic campaign module (DCM) for facilitating and monitoring outbound campaigns. The DCM comprises an interaction-level monitoring function for monitoring interaction level of the MMCC according to programmed criteria, and comparing the real-time level with a preset threshold, a search and retrieve function for searching a data repository storing records of interactions and retrieving interaction data for specific interactions according to programmed criteria, a scripting function for selecting agents of the MMCC for participating in a campaign, and for preparing task lists for said agents; and an initiation function for initiating a campaign and distributing the task lists to the selected agents.

Abstract: A method and apparatus are provided for converting interlaced video fields of arbitrary size to progressive scan format video frames of arbitrary size. The method and apparatus of the invention provide consistent conversion quality even while output video dimensions are scaled in real-time. According to a first aspect of the invention the space between output lines is calculated with respect to the input fields. According to a second aspect, the output line spacing information is used to calculate the final line positions in a progressive scan output frame.

Abstract: In a multimedia call center (MMCC) supporting multiple channels and forms of communication and storing call center transactions in a data repository, a threading software application has a programming input for a user to enter association criteria, an access function that accesses at least stored data in the data repository, a search function that searches accessed data for association criteria, and notes those data entities that meet the association criteria; and a display function that display at least indicators of data entities meeting the association criteria. The threading application serves as a research toll for mining data repositories of the call center for information pertinent to business goals of the enterprise hosting the call center. IN some embodiments the application is capable of associating transactions occurring real time as well as stored data.

Abstract: Lentiviral vectors modified at the 5' LTR or both the 5' and 3' LTR's are useful in the production of recombinant lentivirus vectors. Such vectors can be produced in the absence of a functional tat gene. Multiple transformation of the host cell with the vector carrying the transgene enhances virus production.

Abstract: A method for forming a film of material (12) from a donor substrate (10). The technique has a step of introducing energetic particles (22) through a surface of a donor substrate (10) to a selected depth (20) underneath the surface, where the particles have a relatively high concentration to define a donor substrate material (12) above the selected depth. An energy source is directed to a selected region of the donor substrate to initiate a controlled cleaving action of the substrate (10) at the selected depth (20), whereupon the cleaving action provides an expanding cleave front to free the donor material from a remaining portion of the donor substrate. A step of increasing a built-in energy state of the substrate is also included.

Abstract: The present invention provides polypeptides comprising an immunogenic portion of a M. vaccae protein and DNA molecules encoding such polypeptides, together with methods for their use in the diagnosis and treatment of mycobacterial infection. Methods for enhancing the immune response to an antigen including administration of M. vaccae culture filtrate, delipidated M. vaccae cells or delipidated and deglycolipidated M. vaccae cells are also provided.

Abstract: A technique for forming films of material (12) from a donor substrate (10). The technique has a step of introducing energetic particles (22) through a surface of a donor substrate (10) to a selected depth (20) underneath the surface, where the particles have a relatively high concentration to define donor substrate material (12) above the selected depth. Energy is provided to a selected region of the substrate to cleave a thin film of material from the donor substrate. Particles are introduced again into the donor substrate underneath a fresh surface of the donor substrate. A second thin film of material is then cleaved from the donor substrate.

Abstract: A method for fabricating silicon-on-silicon substrates. A donor wafer (40) is attached to a target wafer (46) using a low-temperature bonding process. The low-temperature bonding process maintains the integrity of a layer of microbubbles (41). Subsequent processing separates a thin film (45) of material from the donor wafer. A high-temperature annealing process finishes the bonding process of the thin film to the target wafer to produce a hybrid wafer suitable for fabricating integrated circuit devices or other devices.

Abstract: A technique for forming a film of material (12) from a donor substrate (10). The technique has a step of introducing energetic particles (22) in a selected manner through a surface of a donor substrate (10) to a selected depth (20) underneath the surface, where the particles have a relatively high concentration to define a donor substrate material (12) above the selected depth and the particles for a pattern at the selected depth. An energy source such as pressurized fluid is directed to a selected region of the donor substrate to initiate a controlled cleaving action of the substrate (10) at the selected depth (20), whereupon the cleaving action provides an expanding cleave front to free the donor material from a remaining portion of the donor substrate.

Abstract: A clock generator circuit which provides for short comparison cycles even if X and Y do not have a large common denominator when a target clock signal having a frequency of (X/Y) times the frequency of a reference clock signal is to be generated. The comparison cycle is shortened by using approximately X/L and Y/L as divisors, instead of X and Y. As X/L and/or Y/L may not equal integers, multiple divisors may be used in a weighted fashion such that the weighted averages equal X/L or Y/L as the case may be.

Abstract: A system for estimating call waiting time for a call in a queue takes into account multiple queues wherein agents are shared between queues, abandoned call history, and virtual and priority queues. The system in a preferred embodiment is a computer-telephony integration (CTI) software application adapted to execute on a CTI processor, which may be coupled to switching equipment at network level in a connection-oriented, switched telephony (COST) network or to a switch at call-center level, or both.

Abstract: A cluster tool method using plasma immersion ion implantation chamber. In some embodiments, the cluster tool method also includes a controlled cleaving process chamber, as well as others.

Abstract: Isolated polynucleotides encoding polypeptides expressed in mammalian skin cells are provided, together with expression vectors and host cells comprising such isolated polynucleotides. Methods for the use of such polynucleotides and polypeptides are also provided.