Abstract: Embodiments provide a delivery pacing solution to keep customers from affecting other customers. The delivery pacing solution need not be predefined or pre-configured for any customer or any particular job or job type and can be implemented in various ways, for instance, in a queue manager or a dynamic ticketing server. In some embodiments, an agent may obtain from a queue an item specifying a destination and determine whether the item has a concurrency parameter for a group associated with the destination. If so, the agent delivers the item to the destination. If not, the agent dynamically determines a concurrency parameter and returns the item to the queue with the concurrency parameter which controls a maximum number of items in the group that can be concurrently processed for delivery to the destination. A queue manager applies a concurrency rule to the item based on the concurrency parameter.

Abstract: Systems, methods, and computer program products for adaptively splitting electronic chats are provided. An e-discovery system comprises a computer processor and a non-transitory, computer-readable medium embodying thereon a set of computer instructions executable by the computer processor. The set of computer instructions includes instructions for: sending a chat query to a remote electronic chat service; receiving an electronic chat responsive to the chat query, the electronic chat embodying a set of electronic chat messages; adaptively splitting the set of electronic chat messages into a set of conversations, each conversation in the set of conversations comprising a subset of electronic chat messages from the set of electronic chat messages; and storing each conversation from the set of conversations as a separate document.

Abstract: A method for searching indexed packages, generating indexed packages for the records of data based on a parameter, each indexed package characterized by a package key, generating metadata for the indexed packages, the metadata comprising the package key and a reference to the packaged records of data based on a value of the parameter, storing the indexed packages and querying the records of data based on a query defining a search value of the parameter. Querying the records comprises searching the metadata based on the search value and identifying a package key for the metadata referencing the search value of the parameter, loading, from a file-based cache, an indexed package based on the identified package key, when the indexed package is stored in the cache, and loading, from the data repository which is an archive storage, the indexed package when the indexed package is not stored in the cache.

Abstract: Seamless electronic discovery systems with an enterprise data portal are disclosed herein. An example system includes a document collection system that collects relevant documents from one or more target sources, an investigation platform that processes the relevant documents and a portal system that interfaces the document collection system and the investigation platform to provide end-to-end electronic discovery using tracking units that provide chain-of-custody proof.

Abstract: Embodiments provide systems and methods for multi-stage querying of archived data. One embodiment includes a relational database storing package keys for a plurality of archived data packages, each of the plurality of archived data packages corresponding to a different package key, and a filesystem to provide a package data cache. The system further includes query logic for: receiving a search query comprising search criteria, searching package keys using a subset of the search criteria to identify an archived package potentially meeting the search criteria, based on identifying the package, searching package data of the package in the package data cache for records that meet the search criteria and returning record metadata for the record meeting the search criteria.

Abstract: Systems, methods and products for performing file retention operations in a system in which a content management system accesses multiple cloud-based data stores that are compliant with a common file transfer protocol, but use different vendor-specific protocols for file retention operations, where a retention framework is coupled between the content management system and the data stores. The content management system performs file access operations by accessing an SDK that generates requests for these operations which follow the common set of protocols. The content management system performs file retention operations by accessing a retention framework that uses the information received from the content management system to identify the targeted file, identify the data store in which the targeted file is stored, and generate a request for a retention operation that is configured according to the data-store-specific retention protocols which correspond to the identified data store.

Abstract: Embodiments of systems and methods for the conversion of documents to reusable content types are disclosed herein. Embodiments may extract the content and metadata of the original document and identify a set of reusable resources from the content and metadata. These reusable resources can each be one of a set of content types common across a plurality of document authoring platforms. Each of the content types may be represented using a content type object associated with that content type. The reusable resources identified by the parsing of the content and metadata of the original document may thus be represented with corresponding reusable objects in a content type format common to a plurality of document authoring tools.

Abstract: Systems, methods and products for intelligent delivery of communications, where a machine learning engine is trained to identify an output channel for delivery of a communication based on received context information and intended recipient information and to route the communication to the selected channel. An intelligent delivery task in a communication flow model is performed by the machine learning engine, which receives customer/recipient data such as age, region, gender, etc., and context data such as communication type, time of day, working hours, etc., and uses this data to determine which of a set of different channels is likely to be most effective for sending the communication to the recipient. A user therefore does not have to build a complex static communication flow, but simply adds an intelligent delivery task to the flow. The output channel is dynamically selected and may vary for different recipients and communications.

Abstract: A data processing system for artificial intelligence-based setting of controls in an evaluation interface comprising a data store storing: a plurality of transactions; a plurality of completed evaluations, each completed evaluation including an indication of a transcript portion associated with an evaluation answer. The system determines a word or phrase common to a first set of transcript portions associated with the evaluation answer; creates a first set of auto answer parameters that includes the word or phrase; auto answers the question for a set of test transactions to generate an auto answer for each test transaction; and based on a determination that the first set of auto answer parameters auto answered the question with a threshold level of accuracy, configures an evaluation system to use the first set of auto answer parameters to preset an answer control in an evaluation operator interface.

Abstract: In one embodiment, a web content management system is coupled to remote resources via a framework that has one or more corresponding adapters which enable editing of content by invoking editors which are native to the respective remote resources. The system retrieves a content item from a remote resource and stores a copy of the content item in a local repository, while the original content item remains in the repository of the remote resource. A content item can be selected in in a local authoring tool, causing the system to examine the content item's metadata to identify the source repository and invoke the native editor of the corresponding remote resource, enabling editing of the content item using the native editor. The copy of the content item in the local repository can then be synchronized to the edited version of the content item in the remote resource.

Abstract: Inter-modal messaging communication is described. In one embodiment, a method of communication includes receiving an electronic mail message to be distributed and determining whether the electronic mail message is a multi-modal distribution message. Respective portions of the message may be separated for each mode of distribution. The separated portions may represent portions to be delivered by SMS messaging and facsimile, for example. The method further includes the steps of transmitting a short message comprising the short message portion of the mail message and establishing a conversation comprising conversation attributes. The conversation attributes are referenced, in certain aspects, to maintain a conversation between an originator of the received electronic mail message and a distribution address of short message portion of the mail message. For example, upon receipt of a short message in reply, the short message may be forwarded to an originator of the conversation.

Abstract: Seamless electronic discovery systems with an enterprise data portal are disclosed herein. An example system includes a document collection system that collects relevant documents from one or more target sources, an investigation platform that processes the relevant documents and a portal system that interfaces the document collection system and the investigation platform to provide end-to-end electronic discovery using tracking units that provide chain-of-custody proof.

Abstract: Systems, methods, and computer program products for adaptively splitting electronic chats are provided. An e-discovery system comprises a computer processor and a non-transitory, computer-readable medium embodying thereon a set of computer instructions executable by the computer processor. The set of computer instructions includes instructions for: sending a chat query to a remote electronic chat service; receiving an electronic chat responsive to the chat query, the electronic chat embodying a set of electronic chat messages; adaptively splitting the set of electronic chat messages into a set of conversations, each conversation in the set of conversations comprising a subset of electronic chat messages from the set of electronic chat messages; and storing each conversation from the set of conversations as a separate document.

Abstract: The disclosure provides efficient scalability and high availability of applications in a container orchestration cloud environment. A readiness orchestrator monitors the readiness of an application. Configuration data is managed by a configuration cache manger and can be stored locally or in a centralized database. The configuration for each subsystem is managed using a fully-qualified domain name (FQDN). The FQDN can be obtained using a Domain Name System (DNS) service. The load data of a content server (CS) subsystem and an independent Java method server (iJMS) subsystem are obtained and stored in the database. A helper pod is adapted for auto-scaling depending upon the load data and the configuration data of the CS subsystem and the iJMS subsystem to thereby maintain high availability of the CS subsystem and the iJMS subsystem in the container orchestration cloud environment.

Abstract: Embodiments of systems and methods for the conversion of documents to reusable content types are disclosed herein. Embodiments may extract the content and metadata of the original document and identify a set of reusable resources from the content and metadata. These reusable resources can each be one of a set of content types common across a plurality of document authoring platforms. Each of the content types may be represented using a content type object associated with that content type. The reusable resources identified by the parsing of the content and metadata of the original document may thus be represented with corresponding reusable objects in a content type format common to a plurality of document authoring tools.

Abstract: Systems and methods for analyzing documents are provided herein. A plurality of documents and user input are received via a computing device. The user input includes hard coding of a subset of the plurality of documents, based on an identified subject or category. Instructions stored in memory are executed by a processor to generate an initial control set, analyze the initial control set to determine at least one seed set parameter, automatically code a first portion of the plurality of documents based on the initial control set and the seed set parameter associated with the identified subject or category, analyze the first portion of the plurality of documents by applying an adaptive identification cycle, and retrieve a second portion of the plurality of documents based on a result of the application of the adaptive identification cycle test on the first portion of the plurality of documents.

Abstract: An information security monitoring system can import indicators of compromise (IOC) definitions in disparate formats from third-party source systems, convert them into editable security definitions in an internal system format, and provide a user interface for composing or editing these security definitions with enhancements, including complex security definitions such as those having a nested Boolean structure and/or those that reference one or more security definitions, a behavioral rule, and/or a vulnerability description. One or more whitelists can be added to handle exceptions. Each composed or modified security definition is then compiled into an executable rule. The executable rule, when evaluated, produces a result indicative of an endpoint security action needed in view of an endpoint event that meets the composed or modified security definition.

Abstract: In one embodiment, a web content management system is coupled to remote resources via a framework that has one or more corresponding adapters which enable editing of content by invoking editors which are native to the respective remote resources. The system retrieves a content item from a remote resource and stores a copy of the content item in a local repository, while the original content item remains in the repository of the remote resource. A content item can be selected in in a local authoring tool, causing the system to examine the content item's metadata to identify the source repository and invoke the native editor of the corresponding remote resource, enabling editing of the content item using the native editor. The copy of the content item in the local repository can then be synchronized to the edited version of the content item in the remote resource.

Abstract: Provided herein are systems and methods for user-defined automated document feature modeling, extraction and optimization. In the present disclosure, an end user of an automated document review system can customize and create new data models applicable to a set of focus documents. In addition, an end user of the automated document review system can customize and create new extraction rules applicable to text extraction from the set of focus documents. The user-defined edits to the data model and extraction rules can be further tested in a staging environment, and tested against a ground truth set of documents, before being widely applied to other relevant documents.

Abstract: Systems and methods for analyzing documents are provided herein. A plurality of documents and user input are received via a computing device. The user input includes hard coding of a subset of the plurality of documents, based on an identified subject or category. Instructions stored in memory are executed by a processor to generate an initial control set, analyze the initial control set to determine at least one seed set parameter, automatically code a first portion of the plurality of documents based on the initial control set and the seed set parameter associated with the identified subject or category, analyze the first portion of the plurality of documents by applying an adaptive identification cycle, and retrieve a second portion of the plurality of documents based on a result of the application of the adaptive identification cycle test on the first portion of the plurality of documents.