Abstract: A system for measuring effectiveness of a customer service platform comprises a server configured to receive a first set of data related to an interaction between a first person and an automated communication channel, receive a second set of data related to a conversation between the first person and a second person on a call, determine, from the first set of data, a third set of word(s) that describe an intent of the first person to perform a task via the customer service platform, determine, from the second set of data, a fourth set of word(s) that describes an outcome accomplished during the call, calculate a value that describes a similarity between the third set of word(s) and the fourth set of word(s), and determine an effectiveness measure of the customer service platform based at least in part on a comparison of the value with a pre-determined threshold.

Abstract: The presently described systems and techniques enable computers to discern impacts and structural weaknesses in objects in a new and cost-effective manner. As capacitive changes (e.g., mutual capacitance between rows or columns of smart coatings) occur in the smart coatings, contact with the object and/or structural weaknesses of the object may be identified, enabling electronic notification and/or action to occur in response to the contact and/or structural weakness.

Abstract: A system may a processor that may receive image data of a vehicle via one or more image sensors and retrieve vehicle data regarding the vehicle from a vehicle database based on the image data. The vehicle database may include a first set of data regarding a plurality of vehicles. The processor may then retrieve financial data regarding a user from a financial database, such that the financial database includes a second set of data regarding financial information concerning the user. The processor may then determine one or more financial products associated with a purchase of the vehicle, generate one or more visualizations representative of the one or more financial products, and modify the image data depicted on a display to include the one or more visualizations.

Abstract: Systems and methods monitor at least one of a first amount of time a vehicle operator is in active control of a vehicle during a period and a second amount of time that the vehicle operates autonomously during the period. The systems and methods further calculate an insurance rate based on the first amount of time and the second amount of time.

Abstract: A method and system of providing guidance and information to an end-user during an emergency situation. A network of one or more enrolled devices can obtain infrared data that will be used by the system to determine whether there is a high likelihood of a fire in a building. When an emergency situation such as a fire is detected, alerts can be generated at the enrolled devices that provide navigation cues based on user preferences and suggested evacuation routes to safely guide the end-user to the nearest designated exit.

Abstract: A live video of a negotiable instrument may be provided to a financial institution so that an image of the negotiable instrument may be obtained from the live video, processed, and funds associated with the negotiable instrument may be deposited in an account of a user. The user may be identified and authenticated to the financial institution by one or more biometric characteristics. One or more biometric characteristics may be used to endorse the negotiable instrument. A holder may be used to hold the negotiable instrument while live video is being taken and provided from a user to a financial institution.

Abstract: A system for monitoring shifting of a structure includes one or more hardware processors. The system also includes a non-transitory memory, the non-transitory memory storing instructions that, when executed by the one or hardware processors, causes the one or more hardware processors to perform actions. The actions include monitoring the structure for a shift in elevation in a portion of the structure. The actions also include receiving, from a first plurality of sensors, feedback related to a condition of a foundation of a structure. The actions further include determining whether a portion of the foundation of the structure has shifted in elevation based on the feedback. The actions still further include providing a notification when the portion of the structure has shifted in elevation.

Abstract: Safety for bicyclists while travelling on a road near to certain motor vehicles is achieved through the use of systems and methods that communicate the physical location of the bicyclist in relation to the motor vehicle. The systems and methods allow a bicyclist to generate a “safety bubble” of an exclusion zone set of location coordinates. The motor vehicle is automatically prompted to navigate away from the exclusion zone. The exclusion zone of location coordinates may be generated based on the bicyclist user's preferences, as well as legal data and road data. By drawing from these several parameters, the exclusion zone may be sized and located so as to best meet the bicyclist's need without unduly impacting traffic flow.

Abstract: Systems and methods for change management are provided. An electronic product and/or service provisioning system is tracked as a function of experiences. Changes are implemented at a process level, where two or more processes make up an experience.

Abstract: A system and method for monitoring and modifying the security configurations of multiple devices is disclosed. The method includes monitoring multiple devices for security triggers and taking action in response to the triggers. The triggers include changes in security configurations, known security issues and pending updates. The devices may be any connected devices, including Internet of Things devices.

Abstract: A moisture detection system may include a baseboard including a first electrode and a second electrode; and a moisture detector configured to detect whether a circuit is closed by a conductive liquid making simultaneous contact with the first electrode and the second electrode.

Abstract: A dual wearable smart device system and a method of using the dual wearable smart device system for authenticating an electronic financial transaction are described. In one embodiment, a method for approving an electronic financial transaction using at least two wearable smart devices includes providing a first wearable smart device that is designated as a payment device for conducting electronic financial transactions. The method also includes providing a second wearable smart device that is designated as a confirmation device for confirming the electronic financial transactions by the first wearable smart device. The method includes initiating, by the first wearable smart device, an electronic financial transaction, and, approving, by the second wearable smart device, the electronic financial transaction initiated by the first wearable smart device. The method further includes authenticating the first wearable smart device to complete the electronic financial transaction.

Abstract: Systems and methods for virtual walkthroughs are provided. Pre-loss and post loss captures of an environment are captured and analyzed to identify loss estimates and trigger claim fulfillment based upon the loss estimates.

Abstract: The present disclosure is related to a system that may include a first computing device and a second computing device. The first computing device may send a request for data that corresponds to a user. The second computing device may perform operations, including receiving the request for the data, retrieving the data from a database in response to receiving the request, and determining an identity of the user based on the data. The identity of the user may be stored in a header portion of the data. The operations may also include updating a ledger associated with the user to include an indication of the first computing device requesting the data and sending the data and the identity of the user to the first computing device.

Abstract: A micro-hazard monitoring system detects and addresses micro-hazards in a user's environment. The system directs the user to traverse the environment, gathering mapping data for the space and objects found there. The system maps the user's environment, noting the locations and types of objects. Movement and wear simulations are performed on the mapped space advancing time to estimate the likelihood of damaging user/object interactions and the extents of any resulting damage, based on information in that map, the system notes potential problems and computes one or more micro-hazard scores reflecting the nature and severity of the potential problems. If a score so warrants, the system takes remedial action to address the micro-hazard, such as warning the user about the existence of the micro-hazard and potentially what to do about it and/or taking a direct action such as shutting off an electronic device.

Abstract: A method of providing a dynamic go-bag service to a user is described. The go-bag contains various supplies and important documents, and is configured to protect these contents during an emergency situation. In one embodiment, the method includes receiving user information from a user, including information about the user, the user's family, and the user's home or residence. Based on the received user information, the method further includes generating a customized go-bag for the user that includes contents specific for the user to use in an emergency situation. The method also includes providing the customized go-bag to the user.

Abstract: Methods and systems described in this disclosure are directed to creating a profile for a user that includes information content rules and information delivery rules. Upon detecting a triggering event, a set of information is created for the user based on the information content rules. The information is delivered to the user according to the information delivery rules.

Abstract: A card with an embedded location tracker that can assist with locating a misplaced, lost, or stolen card is described. The location tracking device is embedded into the material forming the card. Other devices can form a crowdsourced network covering a wide geographic area that may be used to detect signals from the location tracking device of the card using a short-range wireless communication technology. When the card becomes misplaced, lost, or stolen, the card holder or the card issuer may use the embedded location tracking device to determine the current location of the card. In one embodiment, a tamper mechanism may also be provided to disable a chip of the card in response to an attempt to deactivate, destroy, or remove the embedded location tracking device from the card.

Abstract: Embodiments described herein disclose methods and systems for identifying that a user is accessing a retailer or service provider website and automatically enabling an interactive window that includes personalized user information. The system can detect that the user is accessing a payment webpage associated with the website, and, in response, generate a selectable list of payment instruments associated with the user. When the user selects a payment instrument, the system can create an electronic ghost card linked to the payment instrument and the electronic ghost card information can be input into the payment webpage.

Abstract: Embodiments are described herein relating to systems and methods for blocking access to phishing-related content accessible via links that are presented via applications being executed on electronic devices based at least in part on implied intent on the part of users using the electronic devices. For example, anti-phishing software may be configured to detect selection of potential phishing-related links that are presented via the applications being executed on the electronic devices, to determine authenticity of the potential phishing-related links, and to take appropriate action based on the authenticity of the potential phishing-related links. For example, the anti-phishing software may be configured to analyze content associated with the potential phishing-related links (e.g., to estimate user intent) and/or to access potential phishing-related content at locations corresponding to the potential phishing-related links (e.g.