Patents Assigned to Verint Systems Ltd.
  • Patent number: 10547523
    Abstract: Methods and systems for analyzing network traffic. An analysis system receives network traffic, which complies with a certain protocol. The received network traffic carries a data item, which may be of value to an analyst. In order to access the data item in question, the analysis system automatically identifies the media type of the data item, by processing the network traffic without decoding the protocol. The analysis system identifies the media type irrespective of the protocol in order to avoid the computational complexity involved in decoding the protocol.
    Type: Grant
    Filed: October 29, 2015
    Date of Patent: January 28, 2020
    Assignee: VERINT SYSTEMS LTD.
    Inventor: Itsik Horovitz
  • Patent number: 10546008
    Abstract: An apparatus and techniques for constructing and utilizing a “dynamic dictionary” that is not a compiled dictionary, and therefore does not need to be recompiled in order to be updated. The dynamic dictionary includes respective data structures that represent (i) a management automaton that includes a plurality of management nodes, and (ii) a runtime automaton that is derived from the management automaton and includes a plurality of runtime nodes. The runtime automaton may be used to search input data, such as communication traffic over a network, for keywords of interest, while the management automaton manages the addition of keywords to the dynamic dictionary. Typically, at least two (e.g., exactly two) such dynamic dictionaries are used in combination with a static dictionary.
    Type: Grant
    Filed: October 21, 2016
    Date of Patent: January 28, 2020
    Assignee: VERINT SYSTEMS LTD.
    Inventor: Yitshak Yishay
  • Publication number: 20200005796
    Abstract: Systems and methods diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
    Type: Application
    Filed: September 11, 2019
    Publication date: January 2, 2020
    Applicant: Verint Systems Ltd.
    Inventors: Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
  • Patent number: 10522152
    Abstract: Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
    Type: Grant
    Filed: October 25, 2018
    Date of Patent: December 31, 2019
    Assignee: Verint Systems Ltd.
    Inventors: Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
  • Patent number: 10522153
    Abstract: Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
    Type: Grant
    Filed: October 25, 2018
    Date of Patent: December 31, 2019
    Assignee: Verint Systems Ltd.
    Inventors: Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
  • Patent number: 10491609
    Abstract: Embodiments for generating appropriate data sets for learning to identify user actions. A user uses one or more applications over a suitable period of time. As the user uses the applications, a monitoring device, acting as a “man-in-the-middle,” intermediates the exchange of encrypted communication between the applications and the servers that serve the applications. The monitoring device obtains, for each action performed by the user, two corresponding (bidirectional) flows of communication: an encrypted flow, and an unencrypted flow. Since the unencrypted flow indicates the type of action that was performed by the user, the correspondence between the encrypted flow and the unencrypted flow may be used to automatically label the encrypted flow, without decrypting the encrypted flow. Features of the encrypted communication may then be stored in association with the label to automatically generate appropriately-sized learning set for each application of interest.
    Type: Grant
    Filed: October 4, 2017
    Date of Patent: November 26, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Ziv Katzir, Gershon Celnicker, Hed Kovetz
  • Patent number: 10477350
    Abstract: A location-tracking system that includes multiple detector units that are deployed in a region of interest. The detector units receive uplink signals from wireless terminals that are active in the region, and measure the strengths of the received uplink signals. The system computes the locations of the terminals based on the measured signal strengths and the known locations of the detector units. The location-tracking system receives and analyzes downlink signals from one or more of the base stations of the wireless network. The detector unit uses the downlink signal to recover and synchronize to the timing of the wireless network's air-interface. Based on the extracted uplink allocations, and having synchronized with the air-interface, the system is able to distinguish between the uplink signal components originating from each terminal, and thus compute the location of each terminal.
    Type: Grant
    Filed: November 29, 2018
    Date of Patent: November 12, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventor: Ishay Barlev
  • Patent number: 10454790
    Abstract: Methods and systems for analyzing flows of communication packets. A front-end processor associates input packets with flows and forwards each flow to the appropriate unit, typically by querying a flow table that holds a respective classification for each active flow. In general, flows that are not yet classified are forwarded to the classification unit, and the resulting classification is entered in the flow table. Flows that are classified as requested for further analysis are forwarded to an appropriate flow analysis unit. Flows that are classified as not requested for analysis are not subjected to further processing, e.g., discarded or allowed to pass.
    Type: Grant
    Filed: March 26, 2018
    Date of Patent: October 22, 2019
    Assignee: VERINT SYSTEMS LTD
    Inventors: Eithan Goldfarb, Yuval Altman, Naomi Frid, Gur Yaari
  • Patent number: 10454958
    Abstract: Described embodiments include a system that includes a monitoring agent, configured to automatically monitor usage of a computing device by a user, and a processor. The processor is configured to compute, based on the monitoring, a score indicative of a cyber-security awareness of the user, and to generate an output indicative of the score.
    Type: Grant
    Filed: October 12, 2016
    Date of Patent: October 22, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Asaf Shabtai, Rami Puzis, Lior Rokach, Liran Orevi, Genady Malinsky, Ziv Katzir, Ron Bitton
  • Patent number: 10445563
    Abstract: A method of monitoring the amount of time spent in a specified area by an individual comprises employing a first camera to automatically create one or more entrance images, each entrance image containing a face of an entering individual that passes a first location, and storing each entrance image in a database along with a corresponding entrance time that the entering individual passed the entrance location. An exit image is compared to the entrance images in the database to identify a matching entrance image containing the same face as the exit image. A stay time is then determined for the exiting individual by determining the difference between the entrance time corresponding to the matching entrance image and the exit time.
    Type: Grant
    Filed: September 28, 2017
    Date of Patent: October 15, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Oren Golan, Gadi Zimerman, Zvi Figov, Ofer Waisman, Elad Falckovitch, Doron Yankovitch
  • Patent number: 10446156
    Abstract: Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
    Type: Grant
    Filed: October 25, 2018
    Date of Patent: October 15, 2019
    Assignee: Verint Systems Ltd.
    Inventors: Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
  • Patent number: 10438592
    Abstract: Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.
    Type: Grant
    Filed: October 25, 2018
    Date of Patent: October 8, 2019
    Assignee: Verint Systems Ltd.
    Inventors: Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
  • Patent number: 10432521
    Abstract: An apparatus for monitoring a plurality of devices that use a plurality of networks includes a network interface and a processor. The processor is configured to receive, via the network interface, a plurality of packets that were collectively communicated, from the devices, via all of the networks, to aggregate the packets, using at least one field that is included in respective packet headers of the packets, into a plurality of packet aggregations, such that all of the packets in each one of the packet aggregations were collectively communicated from no more than one of the devices, to group the packet aggregations into a plurality of groups, such that there is a one-to-one correspondence between the groups and the devices, in that all of the packets in each of the groups were collectively communicated from a different respective one of the devices, and to generate an output in response thereto.
    Type: Grant
    Filed: January 26, 2017
    Date of Patent: October 1, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Haim Zlatokrilov, Genady Malinsky, Yigal Weinberger
  • Patent number: 10432789
    Abstract: A system and method for distinguishing the sentiment of utterances in a dialog is disclosed. The system utilizes a lexicon that is expanded from a seed using unsupervised machine learning. What results is a sentiment classifier that may be optimized for a variety of environments (e.g., conversation, chat, email, etc.), each of which may communicate sentiment differently.
    Type: Grant
    Filed: February 9, 2017
    Date of Patent: October 1, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Yaron Winter, Saar Carmi
  • Patent number: 10423574
    Abstract: Methods and systems for storing and managing large numbers of small files. A data processing system includes clients that generate large numbers be stored on a storage device managed by a File System (FS). An Archive Server (AS) receives multiple files from the client, archives the files in larger archives, and sends the archives to the FS for storage. When requested to read a file, the AS retrieves the archive in which the file is stored, extracts the file and sends it to the requesting client. In other words, the AS communicates with the clients in individual file units, and with the storage device in archive units. The AS is typically constructed as an add-on layer on top of a conventional FS, which enables the FS to handle small files efficiently without modification.
    Type: Grant
    Filed: July 23, 2015
    Date of Patent: September 24, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventor: Yossi Chai
  • Patent number: 10372999
    Abstract: A plurality of pairs of video cameras and interrogation devices may be placed in a public place along various paths that a person-of-interest might be expected to move. The person-of-interest is then located in multiple images acquired, collectively, by multiple video cameras. From each of the interrogation devices that are paired with these video cameras, a subset of the captured identifiers is obtained. Candidate identifiers are then restricted to those identifiers that are included in each of the subsets. A given identifier may be rejected as a candidate identifier. To automatically locate the person-of-interest in the images acquired by the “paired” video cameras, a processor may utilize video-tracking techniques to automatically track the person-of-interest, such that the person-of-interest is not “lost.” By virtue of utilizing such tracking techniques, the person-of-interest may be repeatedly located automatically, and with minimal chance of a false detection.
    Type: Grant
    Filed: September 25, 2017
    Date of Patent: August 6, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Eithan Goldfarb, Boaz Dudovich
  • Patent number: 10375586
    Abstract: A method includes mapping communication activity of wireless communication terminals on a plurality of frequency channels. A schedule of time durations to be spent on the respective frequency channels is defined based on the mapped communication activity. One or more transceivers are controlled to alternate among the frequency channels in accordance with the schedule. On each frequency channel, one or more of the wireless communication terminals are tracked by soliciting the wireless communication terminals to temporarily communicate with at least one of the transceivers during the respective time duration.
    Type: Grant
    Filed: September 26, 2017
    Date of Patent: August 6, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Doron Breiter, Victor Cristian Ciochina, Constantin Tanasa
  • Patent number: 10366693
    Abstract: Disclosed herein are methods of diarizing audio data using first-pass blind diarization and second-pass blind diarization that generate speaker statistical models, wherein the first pass-blind diarization is on a per-frame basis and the second pass-blind diarization is on a per-word basis, and methods of creating acoustic signatures for a common speaker based only on the statistical models of the speakers in each audio session.
    Type: Grant
    Filed: January 22, 2018
    Date of Patent: July 30, 2019
    Assignee: Verint Systems LTD.
    Inventors: Alex Gorodetski, Ido Shapira, Ron Wein, Oana Sidi
  • Publication number: 20190228040
    Abstract: Systems and methods search video data for objects that satisfy a general object description. A database is populated with identified objects and object characteristics detected in video data with at least one identifier that specifies video image data. At least one search parameter is received that presents a general object description. The database is queried based upon the received at least one search parameter. At least one identifier is returned from the database based upon the at least one search parameter.
    Type: Application
    Filed: April 1, 2019
    Publication date: July 25, 2019
    Applicant: Verint Systems Ltd.
    Inventors: Yaron Ostrovsky-Berman, Ran Gur, Nir Naor, Ran Wronsky, Michael Milman
  • Patent number: 10339452
    Abstract: Systems and methods of automated ontology development include a corpus of communication data. The corpus of communication data includes communication data from a plurality of interactions and is processed. A plurality of terms are extracted from the corpus. Each term of the plurality is a plurality of words that identify a single concept within the corpus. An ontology is automatedly generated from the extracted terms.
    Type: Grant
    Filed: February 5, 2014
    Date of Patent: July 2, 2019
    Assignee: VERINT SYSTEMS LTD.
    Inventors: Roni Romano, Yair Horesh, Jeremie Dreyfuss