Abstract: An approach is disclosed for providing an integrated call and chat conferencing system. A first participant joins in a conference, wherein the first participant communicates over a voice session. The voice session is converted into a text stream and stored. A second participant joins in the conference, wherein the second participant communicates over a chat session. The stored converted text stream is presented to second participant.

Abstract: An approach is disclosed for providing call deflection. A voice call or chat is initiated by a user to an agent to satisfy an inquiry is received. The voice call/chat is placed in a call/chat queue. The voice call/chat is deflected by invoking a data application that is accessed by the user over a data session to address the inquiry, wherein the voice call/chat is terminated if the inquiry is satisfied by through the data application.

Abstract: An exemplary system includes a content processing subsystem configured to record at least a subset of a media content program and detect a defective portion of the recorded media content program that failed to be properly recorded. The content processing subsystem is further configured to provide a recording status indicator to an output device for presentation to a user, the recording status indicator identifying the defective portion of the recorded media content program. In certain implementations, the content processing subsystem is further configured to heal at least a subset of the defective portion of the recorded media content program and provide a healing status indicator to the output device for presentation to the user, the healing status indicator identifying the healed portion of the recorded media content program.

Abstract: A device receives an audio voice mail message, converts the audio voice mail message to a text voice mail message, analyzes the text voice mail message for voice mail information, and provides the voice mail information associated with the audio voice mail message to enable review of the voice mail information.

Abstract: A system and method may include receiving a media stream via a media delivery network, the media stream comprising a plurality of media segments, measuring a plurality of characteristics of a media segment of the plurality of media segments, and assigning a characteristics score to each of the plurality of characteristics. The system and method may further include applying a filter to the media segment to generate a media segment score based on the characteristics scores and to compare the media segment score with a threshold, and outputting a filtered media stream from the filter.

Abstract: An approach is disclosed for providing a managed chat session. An agent establishes a chat session with a user for customer support. Information from the user is received via the chat session, wherein the information is used to determine customized content to be presented to the user over the chat session for duration of the chat session.

Abstract: An approach is disclosed for providing a community portal for chat-based support services. Chat sessions corresponding to customer support service are established among multiple users and one or more agents. A community of the users is created during the chat sessions.

Abstract: The systems and methods for a hybrid telephony service may provide a plurality of user accounts that each user may have a circuit-based telephony service identifier, a packet-based telephony service identifier and a mapping instruction for the user account. The systems and methods for a hybrid telephony service may further provide a service control component to query the user account database to retrieve the mapping instruction for a telephony service identifier.

Abstract: An approach is disclosed for providing a workflow monitoring system. Monitoring is performed for a non-occurrence of a successful movement by an object through a workflow that includes a plurality of activities. A task corresponding to the object is generated to specify non-movement through the workflow.

Abstract: A system may include logic to provide a video program to a video display, logic to provide interactive content to indicate that a snapshot of the video program can be captured, and snapshot capturing logic to capture a video frame of the video program.

Abstract: An apparatus is provided for forwarding communications automatically. The apparatus includes a processing element that receives data from a local connection point or a network element regarding the presence of a device at or near the local connection point or other location. The device is associated with a first communications terminal and transmits a signal that can be detected by the local connection point or the network element. Upon receiving the data, including an indication of the presence of the device, the apparatus may automatically forward communications from one or more communications terminals to a particular communications terminal, as specified by forwarding instructions. The forwarding instructions may be provided by a user ahead of time or included in the data received by the apparatus, and the instructions may be stored in a storage element of the apparatus. Systems, methods, and computer program products for forwarding communications automatically are also provided.

Abstract: Interactive program guide data is received and elements to be included in an interactive program guide are generated based at least in part on the interactive program guide data. Each of the elements is positioned in a graphical user interface with respect to each of an x-axis, a y-axis, and a z-axis.

Abstract: A method, system, and computer program product are provided for generating an XDM. VoiceXML documents operating under voice portal applications employ a series of dialog modules that facilitate operational flow through the application by invoking specific caller-centric events. These dialog modules are divided into two components—XML and XSL dialog modules. The division of the modules causes a clean separation between data (the XML component) and behavior (the XSL component). The XSL component in conjunction with an XML framework operable with the XSL component forms an XDM. Because behavioral aspects remain consistent from application to application, a library of XDMs can be provided to facilitate reuse, thereby minimizing redundancy and reducing development time and cost, and facilitating rapid market entry for organizational products.

Abstract: In one of many possible embodiments, a system includes a content provider subsystem providing media content over a closed media network and an open network. At least a subset of the media content provided over the closed media network is provided over the open network. The system further includes a user access subsystem communicatively connected to the closed media network and the open network. The user access subsystem is configured to access the media content over the closed media network and the open network and to process and provide at least a component of the accessed media content for presentation to a user. The user access subsystem includes a content processing device configured to decode the media content accessed over the closed media network and an expansion content processing device configured to decode the media content accessed over the open network.

Abstract: A device creates a group for accessing a front door program that enables access to a secure resource, assigns, to the group, one or more permissions to perform one or more tasks associated with the secure resource, and adds a user to the group using identification information associated with the user, wherein the user is permitted to perform the one or more tasks based on the addition of the user to the group.

Abstract: A first game server is configured to provide a game to a first category of user device. A second game server is configured to provide the game to a second category of user device. A game manager is configured to receive a request from a user device for the game application and to assign the request to one of the first game server and the second game server according to whether the user device is included in the first category of user device or the second category of user device.

Abstract: A method includes receiving a telephone call at a network device and forwarding the telephone call to a proxy device. The method also includes forwarding the telephone call, from the proxy device, to a first voice portal and determining that telephone call should be transferred to a second voice portal. The method further includes forwarding, by the first voice portal, a transfer request to the network device and forwarding, by the network device, the telephone call to a second voice portal.

Abstract: An exemplary system includes a data loader and a data slicer. The data loader is configured to receive and process raw program guide data, and to store the processed program guide data in a data store, the processing including generating a unique program identifier for each program represented in the raw program guide data. The data slicer is configured to generate a program guide data configuration from the processed program guide data, the program guide data configuration including program guide data organized into a plurality of data structures based on categories of the program guide data. The plurality of data structures includes at least one channel data structure, at least one schedule data structure, at least one detailed program information data structure, and indices for use as references between different ones of the data structures.

Abstract: Preferred embodiments of the invention provide systems and methods to observe one or more network elements associated with a network, receive an indication of an event relating to one or more network element configurations associated with the network, observe a potential outcome associated with the network, store the potential outcome such that the potential outcome is associated with the event, determine a probable outcome based on the potential outcome and store the probable outcome such that the probable outcome is associated with the event.

Abstract: A system and method may include receiving an access from an inviting terminal requesting access to a social networking application, the access request may be associated with a user identifier, searching a contact database, based on the user identifier and on an application identifier of the social networking application, to identify contact information associated with an invitee terminal, and generating a notification message based on the contact information, the notification message may be useable to indicate to the invitee terminal that the inviting terminal has accessed the social networking application.