Abstract: Systems and methods for enhanced teleconferencing. An example method includes generating a teleconference interface with a plurality of user-controlled participant interface elements representing participants of the teleconference; identifying a first conversation based on positions, in the teleconference interface, of a first subset of the participant interface elements; identifying a second conversation based on the positions, in the teleconference interface, of a second subset of the participant interface elements; accessing supplemental data, from at least one of a networking or social media database, for the participants of the teleconference; and presenting, within the participant interface elements, the supplemental data.

Abstract: A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. By providing such an authorization, a secure and private visual interface with the client user can be accomplished without requiring an express action or consent by the client user.

Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

Abstract: The present disclosure describes techniques for determining whether a communication request is associated with a legitimate communication or spoof communication, prior to establishing the connection. A Parallel Path Caller Verification (PPCV) controller is described that is configured to intercept a communication request from an originating device and generate a proof-of-identity (PoI) message for delivery to the originating device. Upon receipt of a reply message that is responsive to the PoI message, the PPCV controller may determine whether the communication is a legitimate communication. If the communication is determined as legitimate, the PPCV controller may establish a communication based on the communication request.

Abstract: A machine is configured to identify a media file that, when played to a user, is likely to modify an emotional or physical state of the user to or towards a target emotional or physical state. The machine accesses play counts that quantify playbacks of media files for the user. The playbacks may be locally performed or detected by the machine from ambient sound. The machine accesses arousal scores of the media files and determines a distribution of the play counts over the arousal scores. The machine uses one or more relative maxima in the distribution in selecting a target arousal score for the user based on contextual data that describes an activity of the user. The machine selects one or more media files based on the target arousal score. The machine may then cause the selected media file to be played to the user.

Abstract: Video relay services, communication systems, non-transitory machine-readable storage media, and methods are disclosed herein. A video relay service may include at least one server configured to receive a video stream including sign language content from a video communication device during a real-time communication session. The server may also be configured to automatically translate the sign language content into a verbal language translation during the real-time communication session without assistance of a human sign language interpreter. Further, the server may be configured to transmit the verbal language translation during the real-time communication session.

Abstract: A system controller for use in a videoconferencing system having multiple videoconferencing rooms each including a videoconferencing codec, includes a communication interface in communication with a videoconferencing codec located in the same videoconferencing room as the system controller, a memory configured to store information about the videoconferencing room in which the system controller is located, and a processor configured to execute computer-executable instructions stored in the memory to receive one or more commands transmitted by a mobile computing device in response to determining whether a videoconferencing room in which the system controller is located is within a defined proximity of the mobile computing device. The processor is configured to control, via the communication interface, the videoconferencing codec located in the same videoconferencing room as the system controller, according to the one or more commands to establish or control a videoconference in the same videoconferencing room.

Abstract: Systems and methods for multi-attendee video conferencing are described. A system can convert from huddle video conference mode to spatial video conference mode. In particular, by assigning user roles, specific users can have greater control of the video conference as compared to other users. For instance, moderators may have a greater level of control of the video conferencing system. Thus, in example implementations of the present disclosure, specific users can affect transition between two or more video conferencing modes, such as between a huddle video conference mode and a spatial video conference mode.

Abstract: A system and method may adjust the threshold or other settings in a biometric comparison system, or provide a report or display of parameters. Over a series of comparisons of authentication biometric samples (e.g. authentication VPs) to enrollment biometric samples (e.g. enrollment VPs), the authentication samples may be stored, and scores resulting from the biometric comparisons may be stored in a first set of scores. A second set of biometric comparisons may be created, each using a pairing of a stored authentication biometric sample and an enrollment biometric sample, each biometric comparison resulting in a score, the scores forming a second set of scores. The first and second sets of scores may be combined to produce a third set of scores, and an iterative process may be performed over the third set of scores to update the parameters of the Gaussian distribution of the third set of scores.

Abstract: Systems and methods for making a multitrack recording of a telephony communication, such as a conference call, record the contributions of each participant its own respective, separate recording track. In some instances, the contribution(s) of one or more participants is recorded in separate recording tracks, and the contributions of multiple other participants is mixed and recorded in a single recording track. An organizer or administrator of a telephony communication, such as a conference call, can instruct a multitrack recording system as to how to format a multitrack recording of the telephony communication via commands submitted through an application programming interface (API).

Abstract: Provided is a terminal. The terminal may include an input and output interface configured to receive a first video capturing a first user, a communication interface configured to transmit the first video or a first sound of the first user to a terminal of a counterpart and receive a second video or second sound, which is obtained by the terminal of the counterpart, through a video call session, a display configured to display the first video and the second video, and a processor configured to detect a specific event during the video call session, determine whether an inappropriate element is included in the first video or the first sound when the specific event is detected, and stop transmitting the first video or the first sound according to a result of the determination.

Abstract: Technologies are disclosed for servicing a video conference by a media control device. The media control device may receive a first signal including a first audio component from a first device and a second signal including a second audio component from a second device. The media device may identify at least a first timestamp of the first signal and at least a first timestamp of the second signal. The media device may assign a common timestamp to the first signal and the second signal and modify the first signal and/or the second signal based, at least in part, on the common timestamp. The media device may send the modified first signal and/or the modified second signal to at least one recipient device.

Abstract: A system and method for streaming a video conference in a multi-point videoconferencing system includes video conferencing terminals in communication with a multipoint conferencing node (MCN), a streaming server in communication with the MCN and media stream viewers in communication with the streaming server.

Abstract: Embodiments of the present disclosure provide systems and methods for perspective shifting in a video conferencing session. In one exemplary method, a video stream may be generated. A foreground element may be identified in a frame of the video stream and distinguished from a background element of the frame. Data may be received representing a viewing condition at a terminal that will display the generated video stream. The frame of the video stream may be modified based on the received data to shift of the foreground element relative to the background element. The modified video stream may be displayed at the displaying terminal.

Abstract: Enhancing group sound during a networked conference is disclosed. In an embodiment, a method includes generating an audio signal at a user equipment (UE), detecting a group sound in the audio signal, generating a group sound indicator that identifies the detected group sound, and transmitting the group sound indicator to a network server. The method also includes receiving, from the network server, a control signal that identifies a selected group sound, and reproducing, at the UE, the selected group sound identified by the control signal.

Abstract: A method for conducting a three dimensional (3D) video conference between multiple participants, the method may include receiving initial 3D participant representation information for generating the 3D representation of the participant under different circumstances; receiving, by a user device of a first participant and during the 3D video conference call, second participant circumstances metadata indicative of one or more current circumstances regarding a second participant; and updating, by the user device of the first participant, a 3D participant representation of the second participant, within a first representation of virtual 3D video conference environment.

Abstract: Methods, systems and computer readable media for secure VLAN within a wireless network are described.

Abstract: An electronic device is described. In some embodiments, the electronic device includes instructions for: while presenting an extended reality environment, receiving, by the first electronic device, a request to present a virtual representation of a remote participant of a communication session, where the first electronic device is connected to the communication session; obtaining a capability of the remote participant of the communication session; and in response to receiving the request to present the virtual representation of the remote participant of the communication session, presenting the virtual representation of the remote participant of the communication session based on the obtained capability of the remote participant of the communication session.

Abstract: Embodiments of the disclosure generally relate to video-conferencing systems, and more particularly, to advanced camera devices with integrated background differentiation capabilities, such as background removal, background replacement, and/or background blur capabilities, which are suitable for use in a video-conferencing application. Generally, the camera devices described herein use a combination of integrated hardware and software to differentiate between the desired portion of a video stream and the undesired portion of the video stream to-be-replaced. The background differentiation and/or background replacement methods disclosed herein are generally performed, using a camera device, before encoding the video stream for transmission of the video stream therefrom.

Abstract: A first playback device may include at least one battery, a network interface, at least one processor, a non-transitory computer-readable medium, and program instructions stored on the non-transitory computer-readable medium. The program instructions may be executable by the at least one processor such that the first playback device is configured to (i) receive an instruction to operate as a group coordinator of a synchrony group, (ii) determine a value of a battery state variable of the at least one battery, (iii) based on the value of the battery state variable of the at least one battery, select a second playback device from one or more other members of the synchrony group to operate as the group coordinator of the synchrony group, and (iv) cause the second playback device to operate as the group coordinator of the synchrony group.