Patents Examined by Sujay Koneru
  • Patent number: 10769567
    Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.
    Type: Grant
    Filed: December 14, 2016
    Date of Patent: September 8, 2020
    Assignee: Verint Americas Inc.
    Inventors: Edward Hamilton, Kaushik Deka
  • Patent number: 10733558
    Abstract: Systems and methods for optimizing outcomes in multi-factor systems are described. Business process management, consulting intelligence, business intelligence, mobile intelligence, artificial intelligence, machine learning, and transportation management are integrated, as discussed herein, for optimizing transportation and logistics processes. Users may input legacy knowledge and data such as text, numbers, formulas, algorithms, and automated processes into a computing system for providing the system with industry insights for intelligently analyzing situation contexts, or the system may leverage third-party data. The system may suggest recommended actions based on analyzed situation contexts, and the system may furthermore execute various actions for responding to the situation contexts. The system may be configured to automatically analyze situation contexts and furthermore automatically execute various actions for responding to the situation contexts.
    Type: Grant
    Filed: February 17, 2020
    Date of Patent: August 4, 2020
    Inventor: William Spencer Askew
  • Patent number: 10726373
    Abstract: A program model that includes requirements and control objects associated with requirements, workflows, proof assets. Workflow tasks associated with the workflows may generate requests to collect each proof asset associated with the control objects. Workflow tasks may validate each collected proof asset based on the plurality of control objects associated with each collected proof asset. Workflow tasks may determine completed control objects based on the validated proof assets. Workflow tasks may employ an amount of the completed control objects that is equivalent to the amount of the control objects associated with the program model to provide a report indicating that the requirements associated with the program model may be satisfied. Workflow tasks may employ detection of modifications to the validated proof assets to determine a portion of the workflow tasks based on the modified proof assets such that the portion of the workflow tasks may be re-executed.
    Type: Grant
    Filed: June 10, 2019
    Date of Patent: July 28, 2020
    Assignee: Hyperproof Inc.
    Inventors: Craig Howard Unger, Robert Moodie Heddle, Andrew Robert Miller, David John Brennan, Alexander Vorobiev
  • Patent number: 10726363
    Abstract: Examples of techniques for ticket event modification for a ticket for a problem tracking system are disclosed. In one example implementation according to aspects of the present disclosure, a computer-implemented method may include: generating the ticket, the ticket comprising a ticket event; presenting the ticket comprising the ticket event to a user on a display; responsive to receiving a request from the user to modify the ticket event, modifying the ticket event while preserving an unmodified ticket event; and presenting the ticket comprising the modified ticket event to the user.
    Type: Grant
    Filed: June 16, 2016
    Date of Patent: July 28, 2020
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventor: Louis P. Gomes
  • Patent number: 10719796
    Abstract: Disclosed are methods and systems for detecting an abnormal stress condition in a subject or group of subjects. Included is a risk evaluation system monitoring people, wherein a control unit in a stress management system obtains mental health information and records same in a measurement information database. The control unit then specifies a pattern in a reference pattern database and obtains the measurement information relating to this pattern from the measurement information database. The control unit in the stress management system (20) then revises a standard pattern based on individual attributes or work attributes. Next, the control unit performs pattern matching and determines whether or not attention is required. If the determination is that attention is required, the control unit presents an alert and an advice. This enables work, organization, and member risks to be appropriately evaluated based on changes in mental health information.
    Type: Grant
    Filed: July 19, 2016
    Date of Patent: July 21, 2020
    Assignee: IMATEC INC.
    Inventor: Atsushi Tomoeda
  • Patent number: 10719626
    Abstract: In an example embodiment, submitted confidential data of a certain cohort (e.g., title, region, organization) is augmented by modeling confidential data of a more generalized cohort based on peer organizations. The modeling may be performed using Bayesian modeling and the results used to infer confidential data values for the original cohort. The inferred confidential data values can then be used to generate statistical insights for display in a graphical user interface.
    Type: Grant
    Filed: May 31, 2018
    Date of Patent: July 21, 2020
    Assignee: Microsoft Technology Licensing, LLC
    Inventor: Xi Chen
  • Patent number: 10713605
    Abstract: A method of workforce optimization includes acquiring video data. The video data is obtained from a plurality of video cameras in a facility comprising a plurality of departments. A customer load for each of the plurality of departments is identified. A location of each of a plurality of employees in the facility is identified. A customer-to-employee ratio is determined for each department. The determined customer-to-employee ratio for each department is provided to a computing device. At least one employee deployment notification is provided from the computing device to another computing device.
    Type: Grant
    Filed: April 14, 2017
    Date of Patent: July 14, 2020
    Assignee: Verint Americas Inc.
    Inventor: Kurt Heier
  • Patent number: 10713738
    Abstract: A restaurant service system for assessing the accuracy of estimated delivery time provided by a restaurant includes an order server, a restaurant server, a service server and an assessment server. Each of the servers includes a server software application. The order server software application collects a set of orders from a set of diner devices. The restaurant server software application retrieves an estimated delivery time for each order in the set. The service server software application determines an order actual delivery time for at least one order in the set. The assessment server software application determines an accuracy measure of estimated delivery time for the restaurant.
    Type: Grant
    Filed: October 12, 2017
    Date of Patent: July 14, 2020
    Assignee: GRUBHUB, INC.
    Inventors: Jason Sendelbach, Michael Evans, Peter Aarested, Olga Dimitrijevic, Lee Baker, Rhiannon Zivin, Kurt Peterson, Josh Evnin, Jonathan Treble, Lam Doan, Lillie C. de Merode, Matthew Maloney
  • Patent number: 10713608
    Abstract: Various embodiments of the present invention provide systems and methods for enabling design, generation, and execution of real-time workflows. Such embodiments provide a graphical designer including a plurality of shapes representing the various objects of a workflow that are used to model the workflow. In addition, various embodiments of the graphical designer provide shapes to model aspects of the workflow not found in previous graphical designers. Various embodiments also provide a code generator that converts the representation of the workflow into executable code for multiple target languages. Various embodiments also provide a workflow engine based on a Petri net model responsible for executing the workflow and for delegating tasks to be performed for the workflow to an operating system. In various embodiments, the workflow engine further includes a platform abstraction layer that provides a transition layer from the Petri net language to the operating system language.
    Type: Grant
    Filed: January 16, 2018
    Date of Patent: July 14, 2020
    Assignee: UNITED PARCEL SERVICE OF AMERICA, INC.
    Inventor: Asheesh Goja
  • Patent number: 10706483
    Abstract: A method can include receiving information that includes well trajectory information, wellsite equipment information and driller information; based at least in part on the information, determining a level of detail of human executable well plan instructions; based at least in part on the information, generating a well plan where the well plan includes human executable well plan instructions based on the determined level of detail; and outputting the well plan.
    Type: Grant
    Filed: April 15, 2016
    Date of Patent: July 7, 2020
    Assignee: Schlumberger Technology Corporation
    Inventors: Mark S. Passolt, Lucian Johnston, Jean-Marc Pietrzyk
  • Patent number: 10706378
    Abstract: A computer-implemented method is provided for determining a net throughput time between process steps of a process instance, wherein a processor is used for determining the net throughput time of the process instance in a calendar, in which a number of time intervals is stored, which are to be considered for the determination of the net throughput times, and the processor performs a matching procedure between the time specifications stored for the process steps and the time intervals stored in the calendar, wherein subsequently to the matching procedure, a net throughput time between two process steps is calculated.
    Type: Grant
    Filed: September 4, 2015
    Date of Patent: July 7, 2020
    Assignee: CELONIS SE
    Inventors: Alexander Rinke, Martin Klenk, Bastian Nominacher
  • Patent number: 10699228
    Abstract: A system, methods, and apparatus for point-in-time requirement tracking are disclosed. In an example embodiment, requirements for a project are stored in a database communicatively coupled to a server, the requirements including at least a first requirement stored in a first record and a second requirement stored in a second record. The server receives changes to the first requirement and the second requirement during the edit session and stores the changed first requirement to a third record and the changed second requirements to a fourth record. The server then provides the first and third records to a client device so that the client device can concurrently display the first requirement as specified in the first record and the first requirement as specified in the third record.
    Type: Grant
    Filed: February 27, 2017
    Date of Patent: June 30, 2020
    Assignee: Centerpoint Properties Trust
    Inventors: Scott C. Zimmerman, Cary Andrew Caveney
  • Patent number: 10692100
    Abstract: An online survey platform and process for correlating the bid price offered by a supplier for the completion of an out-of-network survey hosted on the survey platform to one or more intrinsic value indicators of the survey. If the supplier's bid price is less than or equal to the survey budget price set by the buyer, then the routing platform of the present invention will route the supplier's respondent(s) to the survey.
    Type: Grant
    Filed: November 6, 2017
    Date of Patent: June 23, 2020
    Assignee: Lucid Holdings, LLC
    Inventors: Patrick B. Comer, Karunakaran Sureshkumar, Alex Leger, Vignesh Krishnan
  • Patent number: 10657565
    Abstract: Systems and methods including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform acts of receiving initial product content for a product, generating modularized product content from the initial product content for displaying on a website, storing the modularized product content, coordinating displaying on the website the modularized product content for the product, receiving an error report of an error for the modularized product content displayed on the website, updating a rule for the modularized product content to correct the error in the modularized product content, generating an updated modularized product content for the product using the rule as updated, replacing the modularized product content with the updated modularized product content, and coordinating displaying on the website the product and the updated modularized product content for the product.
    Type: Grant
    Filed: May 4, 2017
    Date of Patent: May 19, 2020
    Assignee: WALMART APOLLO, LLC
    Inventors: Pallavi Mukund Phadnis, Marcenino Vivas Bautista, Chandni Jain, Zuzar Fakhruddin Nafar
  • Patent number: 10657473
    Abstract: A role action framework allows for comprehensive control of various objects, data, and behaviors within a procurement and requisitioning application. This framework can be extended to be used by various transactions. A common and central mechanism that makes a supplier relationship management application highly configurable can be provided. This mechanism can allow organizations to customize the application in a manner that is most suitable for the different types of those organizations' users. For example, using this mechanism, users having defined roles within the organization can be limited to appropriate interactions with various facets of the application, such as objects, data, and behaviors. Using the mechanism, an organization can define customized roles, and for each role, the organization can define, for each facet of the application, interactions that users assigned to that role can have relative to that facet.
    Type: Grant
    Filed: June 7, 2017
    Date of Patent: May 19, 2020
    Assignee: Oracle International Corporation
    Inventors: Jenny Kwan, Susan D. Edwards, Jonathon Beeck, Hui Dong, Stephen T. Morgan, Alexandra Dhillon
  • Patent number: 10650395
    Abstract: The disclosed embodiments include methods and systems for providing social discovery service operations. In one embodiment, a system for providing a social discovery service is disclosed. The system may be configured to receive transaction data relating to one or more purchase transactions involving one or more merchants and one or more consumers. The system may also be configured to receive product data identifying one or more products included in the one or more purchase transactions. The system may also receive location data associated with the one or more purchase transactions. Based on the transaction data, location data, and the product data, the system may be configured to generate one or more social discovery graphs. Further, the system may be configured to perform one or more social discovery operations based on the one or more social discovery graphs.
    Type: Grant
    Filed: March 12, 2019
    Date of Patent: May 12, 2020
    Assignee: Capital One Services, LLC
    Inventors: Hannes M. Jouhikainen, Luke A. Hammock, Janusz M. Niczyporuk
  • Patent number: 10636047
    Abstract: A customer database system may store historic customer satisfaction information. A CSR terminal may facilitate an interaction between a service representative and a first customer, and a survey platform may: (i) detect that the CSR terminal is currently interacting with the first customer and that the first customer has an entry in the customer database system, and (ii) automatically trigger an analytics action at the CSR terminal. A relational database may receive solicited customer feedback information along with a structured escalation level category entered via the analytics action. The solicited customer feedback information may be parsed into unstructured text, and a big data application platform may: (i) execute an algorithm to assign a sub-category to the first customer interaction based on the unstructured parsed text, and (ii) assign the solicited customer feedback to positive, neutral, and/or negative sentiment pools.
    Type: Grant
    Filed: September 9, 2015
    Date of Patent: April 28, 2020
    Assignee: Hartford Fire Insurance Company
    Inventor: Philip Wawrzynowicz
  • Patent number: 10636008
    Abstract: A data processing system and method includes a first data processing device that generates commodity delivery information, and a second data processing device that provides a commodity delivery person with the commodity delivery information, where the first data processing device determines, according to historical information of users, multiple target users that potentially will purchase a specific commodity, acquires multiple pieces of address information that correspond to the multiple target users, combines the multiple pieces of address information to form one piece of commodity delivery information, and sends the commodity delivery information to the second data processing device.
    Type: Grant
    Filed: November 15, 2016
    Date of Patent: April 28, 2020
    Assignee: HUAWEI TECHNOLOGIES CO., LTD.
    Inventors: Huimin Zhang, Kangmin Huang, Dawei Huo
  • Patent number: 10628768
    Abstract: A computerized trading system includes a master node and a plurality of regional nodes, the master and regional nodes each including a processor and memory, and where the master node is communicatively coupled to each of the regional nodes over a network. The master node and regional nodes are programmed to perform a method for updating limits for each of the regional nodes, where the master node maintains a global limit and a ratio representing a proportion of the global limit allocable to each of the regional nodes. The master node allocates to each regional node a local limit that is a proportion of the global limit in accordance with the ratio, and monitors the local limit utilization at each of the regional nodes. When the master node detects one or more events, the master node allocates a new local limit to one or more of the regional nodes.
    Type: Grant
    Filed: May 5, 2017
    Date of Patent: April 21, 2020
    Assignee: FIDESSA TRADING UK LIMITED
    Inventors: Devin Bosanquet, Taylor Brunson, Stewart Fenton, Lee Muraleedharan
  • Patent number: 10621527
    Abstract: A method for identifying, installing and commissioning building systems includes generating a floor plan of a building including selected components positioned on the floor plan. Association of the selected components is requested with a controller and the selected components are tested for functionality. The step of generating can include specifying mounting locations and configuration parameters of the selected components.
    Type: Grant
    Filed: March 23, 2016
    Date of Patent: April 14, 2020
    Assignee: Carrier Corporation
    Inventors: Ankit Tiwari, Berta Carballido Villaverde, Rodolfo De Paz Alberola, Vijaya Ramaraju Lakamraju, John M. Milton-Benoit, Kushal Mukherjee, Michael Ramoutar