Patents by Inventor Frank Roessler

Frank Roessler has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10079892
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: September 18, 2018
    Assignee: Avaya Inc.
    Inventors: Trung Dinh-Trong, Birgit Geppert, Frank Roessler
  • Patent number: 9900280
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a selected media message to a first user. The method includes displaying via a graphical user interface (GUI) a notification associated with a request from a first user for a communication with a second user in the context of a graphical representation of a communication session including at least the second user, receiving a second user input identifying a selected action associated with the first user via the GUI, and performing the selected action relative to the first user. The second user can be notified of the incoming request via a communication session displayed as a set of graphical elements representing a structure of the communication session via the GUI. The first and/or second user can be a communication session of multiple users.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: February 20, 2018
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Patent number: 9344396
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on received user input. The virtual meeting room communication session can persist when no participants are in the communication session.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: May 17, 2016
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Patent number: 9325661
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications in a callcenter. The method includes presenting via a GUI to a callcenter agent a set of connected graphical elements representing a structure of a communication session including the callcenter agent and a caller, receiving input via the GUI from the callcenter agent to manipulate at least one graphical element, and performing an action based on the input. Further disclosed herein are systems, methods, and non-transitory computer-readable storage media for monitoring communications in a callcenter.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: April 26, 2016
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Patent number: 9158444
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for displaying a user interface for managing communication sessions on a communication device. A system configured to practice the method displays, on a first side portion of the user interface, a first set of user-configurable communication information. The system displays, a second side portion of the user interface, a second set of user-configurable communication information. The system displays, on a center portion of the user interface, a communication work space for managing communication sessions. In one embodiment including a touch sensitive display, this interface is used with a tablet device such that a natural position of user's thumbs are in an optimal position to interact efficiently with the user interface. The side portions can be user-configurable to display, for example, contacts, calendar events, tasks, memos, and so forth.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: October 13, 2015
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Narunas Bukauskas, Tom Coombs, Trung Dinh-Trong, Birgit Geppert, Thomas Kleist, Frank Roessler
  • Publication number: 20150135098
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user.
    Type: Application
    Filed: January 14, 2015
    Publication date: May 14, 2015
    Inventors: Birgit GEPPERT, Frank ROESSLER
  • Patent number: 8938677
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: January 20, 2015
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20110296312
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for displaying a user interface for managing communication sessions on a communication device. A system configured to practice the method displays, on a first side portion of the user interface, a first set of user-configurable communication information. The system displays, a second side portion of the user interface, a second set of user-configurable communication information. The system displays, on a center portion of the user interface, a communication work space for managing communication sessions. In one embodiment including a touch sensitive display, this interface is used with a tablet device such that a natural position of user's thumbs are in an optimal position to interact efficiently with the user interface. The side portions can be user-configurable to display, for example, contacts, calendar events, tasks, memos, and so forth.
    Type: Application
    Filed: December 27, 2010
    Publication date: December 1, 2011
    Applicant: AVAYA INC.
    Inventors: DAVID G. BOYER, NARUNAS BUKAUSKAS, TOM COOMBS, TRUNG DINH-TRONG, BIRGIT GEPPERT, THOMAS KLEIST, FRANK ROESSLER
  • Publication number: 20110258550
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating persistent sessions in a graphical user interface for managing communication sessions. A system configured to practice the method tracks interactions of a user with an automated assistant in a communication session displayed in a graphical user interface for managing communication sessions, wherein the graphical user interface displays automated assistants in a same manner as human participants. The system identifies work product produced by the interactions, associates the work product with the user, and saves the work product in a persistent communication session. The system can load work product by identifying a user in the current communication session and a current context. The system retrieves and restores the stored work product in the current communication session. The stored work product can include at least one setting associated with an automated assistant.
    Type: Application
    Filed: December 27, 2010
    Publication date: October 20, 2011
    Applicant: Avaya Inc.
    Inventors: Trung Dinh-Trong, Birgit Geppert, Frank Roessler
  • Publication number: 20110258544
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.
    Type: Application
    Filed: December 27, 2010
    Publication date: October 20, 2011
    Applicant: Avaya Inc.
    Inventors: Trung Dinh-Trong, Birgit Geppert, Frank Roessler
  • Publication number: 20100251124
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20100246571
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a plurality of concurrent communication sessions via a graphical user interface (GUI). A system configured to practice the method presents a set of connected graphical elements representing a structure of the respective communication session via the GUI for each of a plurality of concurrent communication sessions. Each communication session has at least two participants and the appearance of the set of connected graphical elements is based on a communication mode. The system receives user input associated with one set of connected graphical elements and having an action associated with the respective communication session, and performs the action based on the received user input. The communication mode is one of voice over IP (VoIP), phone, videoconference, instant messaging, text messaging, and email.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit GEPPERT, Frank Roessler
  • Publication number: 20100251142
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on received user input. The virtual meeting room communication session can persist when no participants are in the communication session.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20100251158
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a communication session via a graphical user interface (GUI). The method causes a communication device to present a set of connected graphical elements representing a structure of the communication session via the GUI, the communication session comprising at least two communicating users, receive user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and perform the action based on the received user input. The graphical elements can include images, text, caricatures, and avatars, and can change based on a contacted party context, persona, and presence.
    Type: Application
    Filed: March 29, 2010
    Publication date: September 30, 2010
    Applicant: Avaya Inc.
    Inventors: Birgit GEPPERT, Frank Roessler
  • Patent number: D664150
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: July 24, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D664551
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: July 31, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D669086
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: October 16, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D669088
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: October 16, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D678305
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: March 19, 2013
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D736802
    Type: Grant
    Filed: January 28, 2013
    Date of Patent: August 18, 2015
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Narunas Bukauskas, Tom Coombs, Trung Dinh-Trong, Birgit Geppert, Thomas Kleist, Frank Roessler