Abstract: A drive controller associated with a data storage medium may receive a command from a host to write a set of data to a storage space of the data storage medium. The drive controller may determine that insufficient space is available in a cache space of the data storage medium to write the set of data to the cache space and may dynamically convert an available portion of the storage space into a dynamic cache space associated with the cache space. The dynamic cache space may remain visible to the host as the available portion of the storage space. The drive controller may then write the set of data to the cache space and report to the host that the set of data is written to the storage space of the data storage medium.

Abstract: Systems are provided to manage pauses, including on-hold, conditions in communications, such as text-based communications. Users may be provided with messages at a pace that, among other things, allows a particular cadence of messages to be maintained, even if a reply has been created. Accordingly, resources of a contact center may be better allocated to other matters requiring attention without causing undue customer dissatisfaction or the burden of handling additional messages. While voice-based “hold” conditions may be managed with messages or music on hold, text-based communications may be managed with social messaging content and/or comfort messages.

Abstract: An example multi-node system that prevents multi-master issues on a common bus is disclosed. The system has a first node and a second node. A backplane is coupled to the first and second nodes via a system management bus. A complex programmable logic device is coupled to the system management bus. The complex programmable logic device includes hardware logic operable to arbitrate between bus commands from the first and second nodes.

Abstract: A real-time or non-real-time communication from a customer communication endpoint is received. A work item is generated that represents the real-time or non-real-time communication. For example, a real-time voice communication is received and tracked in a contact center as a work item. First data from an external data service provider (DSP) is consumed. For example, the first data is received from an Experian® data service. The first data is natively provided by the external DSP in a first format. For example, the first format may be in Extended Markup Language (XML). The first data is converted into second data in a second format for use in a contact center. The second data in the second format is used to: 1) select a first offer from multiple offers; and 2) route the work item and the first selected offer to a communication element (e.g., an agent communication endpoint).

Abstract: A mechanism for adaptive modification of an attribute tree in a graph based contact center is described along with various methods and mechanisms for administering the same. Adaptive modification methods are disclosed that allow a graph database to automatically remove and create categories as well as block removal of categories with active relationships. Staff assignment, administrator productivity, and customer service are improved with the assessment, merging, and removal of atrophied categories and the operationally desirable expansion and/or addition of categories.

Abstract: A high-arched foot orthosis has two bodies, and each one of the two bodies has a wearing space, a foot portion, an ankle portion, a shank portion, a substrate, and an elastomer. The substrate and the elastomer are disposed adjacent to each other, and surround the wearing space. The substrate extends from the foot portion to the shank portion through the ankle portion. The elastomer inwardly extends from an instep of the foot portion at a cuneiform bone of a wearer through an arch, a sole, and a lateral side of the foot portion in order, wraps over a cuboid bone of the wearer, extends through the ankle portion inwardly combining upwardly toward the shank portion, and wraps over a talus bone of the wearer.

Abstract: A flat foot orthosis has two bodies, and each one of the two bodies has a wearing space, a foot portion, an ankle portion, a shank portion, a substrate, and a first elastomer. The substrate and the first elastomer are disposed adjacent to each other, and surround the wearing space. The substrate extends from the foot portion to the shank portion through the ankle portion. The first elastomer extends from an instep of the foot portion at a cuboid bone of a wearer through a lateral side of the foot portion, a sole of the foot portion, and an arch of the foot portion in order, wraps over a navicular bone of the wearer, and extends outwardly combining upwardly through the ankle portion at a talus bone of the wearer toward the shank portion.

Abstract: A pair of minimalist barefoot shoes has two shoe units. Each shoe unit has a shoe member, a medial arch pulling member, and a pressing member. The shoe member has a shoe body, a toe member, and a sole. The shoe body has a medial arch segment, an instep lateral segment, a receiving space, an opening, and an attachment layer. The medial arch pulling member is mounted on the shoe member and has a pulling segment and a connection layer. The pressing member is mounted on the shoe body and has a pressing segment and a combination layer. The pressing segment is attached securely to the shoe body, extends around an medial arch segment of the shoe body, and covers the first end of the medial arch pulling member.

Abstract: A system and method for automatic recovery of a firmware image is disclosed. The method can include creating a shadow firmware image in a storage device from a firmware image in non-volatile memory. It is determined whether an abnormal event affecting the firmware image has occurred. The shadow firmware image is recovered from the storage device. The shadow firmware image is copied to the non-volatile memory.

Abstract: The present invention provides a method of forming a barrier layer over a via or a trench. The method includes generating a high density plasma in a chamber and depositing a barrier material over the via or the trench by using the high density plasma. The depositing of the barrier material comprises at least a first deposition step, a second deposition step and a third deposition step in sequence. The first, second and third deposition steps is respectively performed under a first bias power, a second bias power and a third bias power. The third bias power is greater than the second bias power, and the second bias power is greater than the first bias power. The present invention also provides a via structure formed by the method.

Abstract: A system and method for automatic recovery of a firmware image is disclosed. The method can include creating a shadow firmware image in a storage device from a firmware image in non-volatile memory. It is determined whether an abnormal event affecting the firmware image has occurred. The shadow firmware image is recovered from the storage device. The shadow firmware image is copied to the non-volatile memory.

Abstract: In order to provide better service with self-service applications, metrics for a communication session between a user and a self-service application are identified. Based on the metrics, a pattern is determined that will likely predict an initial outcome of the communication session with the self-service application. In response to determining that the pattern will likely predict the initial outcome of the communication session with the self-service application, the way the user is managed in the communication session is changed. For example, if a particular pattern of IVR responses is detected that will likely lead to a caller abandoning a voice call, the voice call can be automatically transferred from the IVR system to a contact center agent. This provides for increased customer satisfaction and better utilization of contact center resources.

Abstract: A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center. Also described is the operation of a work assignment engine that leverages the graph database to make intelligent and flexible work assignment decisions.

Abstract: A bicycle mounting mechanism and battery box assembly installed in a bicycle frame of a bicycle is provided to include a battery box and a mounting mechanism. The battery box includes an abutment recess and an opening. The mounting mechanism includes a grip and a locating component unit being connected to the bicycle frame and defining therein an accommodation chamber for accommodating the battery box. The grip is pivotally connected to the locating component unit and includes an abutment end portion and a push end portion. The abutment end portion is capable of inserting into the accommodation chamber and in engagement with the opening with a rotating of the grip. The push end portion is capable of inserting into the accommodation chamber and abuts against the abutment recess with a further rotating of the grip.

Abstract: A compound, a composition employing the same and a polymer prepared therefrom are provided. The compound has a structure represented by Formula (I): wherein A is B is R1 is C1-10 alkyl, C5-12 cycloalkyl, C6-14 aryl, C3-12 heteroaryl, alkoxy, C6-12 aryloxy, silyl, amino, thiol, or phosphonate group; R2 is H, or C1-10 alkyl; and, R3 is C1-10 alkoxy, C1-10 alkanol, amine, or hydroxy.

Abstract: A grinding element mounted on a grinding wheel and a grinding wheel containing the same are provided for grinding. The grinding element includes a grinding tooth, and the grinding tooth includes a grinding material having a framework structure and pores distributed in the framework structure. The framework structure includes a bond material and abrasive particles that are bonded by the bond material. A pore size of the pores is larger than 40 microns but smaller than 70 microns. A manufacturing method for semiconductor packages using the same is also provided.

Abstract: A touch apparatus and a touch method are provided. The touch apparatus includes a touch panel and a processing unit. The touch panel includes a plurality of sensing electrodes. The touch panel has a first contact surface and a second contact surface. The processing unit is configured to the touch panel. The processing unit receives a touch signal generated by the touch panel sensing a touch operation. The processing unit determines whether the operation is located on the first contact surface or on the second contact surface of the touch panel according to the touch signal and a preset condition. The preset condition is determined by a sensing signal generated by sensing the touch operation touching first contact surface or the second contact surface of the touch panel using at least one of the sensing electrodes.

Abstract: An automobile quick charge control device include: an electric vehicle body, having a power generator; a power storage module, installed at the electric vehicle body and electrically connected to the power generator, and having batteries connected parallel to each other and having battery units and node switches respectively; a battery management system, electrically connected to the power storage module and the power generator, and the battery management system being electrically connected to the batteries and each node switch of the battery; a vehicle controller, electrically connected to the power storage module, the power generator and the battery management system, for reading information of the battery management system and monitoring the power storage module, and controlling the charge/discharge between the batteries. With the design of batteries and the operation of related control systems, a quick external charge for electric cars is achieved.

Abstract: Methods and processes for forming semiconductor devices with reduced yield loss and failed dies are provided. One method includes, for instance: obtaining a wafer after at least one fabrication processing; taking first r, ?, z measurements of the wafer after the at least one fabrication processing; performing at least one second fabrication processing; taking second r, ?, z measurements of the wafer after the at least one second fabrication processing; and analyzing the second r, ?, z measurements with respect to the first r, ?, z measurements. A process includes, for instance: obtaining a wafer with a substrate and at least one first device positioned on the substrate; taking first measurements in a r, ?, z coordinate system; forming at least one second device over the substrate; taking second measurements in the r, ?, z coordinate system; and analyzing the second measurements with respect to the first measurements.

Abstract: Examples disclosed herein provide a hinge for a foldable display unit. One example hinge includes a plurality of brackets. A bracket from the plurality of brackets is to operably couple to an adjacent bracket from the plurality of brackets, to be folded into an arcuate shape. The hinge further includes a plurality of links to operably couple the plurality of brackets to each other. A first end of a first link from the plurality of links is rotatably connected to an end of a second link from the plurality of links according to a first frictional value. A second end of the first link is rotatably connected to an end of a third link from the plurality of links according to a second frictional value less than the first frictional value.