Abstract: Text-based automated customer service agents provide an attractive contact center interaction for may customer-agent communications. However, the “say anything” nature of text may result in additional problems not encountered in prompted interactions. A single misunderstanding or error may cause an automated communication to fail, however, by providing micro-tasks to a human agent, an automated communication may be maintained longer with benefit of a human agent's input. A lack of progress towards completion of a work item may cause the communication to be routed to a human agent and/or a different channel (e.g., voice, email, etc.). Accordingly, a micro-task or an opt-out operation may be provided to maintain the communication with an automated agent for as long as possible but yet provide improved customer service when necessary.

Abstract: A scoliosis activity suit includes a body-wrapping portion and a correction portion. The correction portion has a front segment, a rear segment, a shoulder-pulling segment, a chest-pressing segment, a pelvis-lifting segment, and a upper trapezius pressing segment. The shoulder-pulling segment, the chest-pressing segment, the pelvis-lifting segment, and the upper trapezius pressing segment are formed on a front side of the body-wrapping portion and extend to the rear segment of the correction portion. To users with scoliosis, the correction portion generates a 3D compression force on different portions of the spine of the user, such that a backward pulling force against a protracted portion of the shoulder, an uplifting force against an inclined portion of the pelvis, and a pulling force against portions with spinal sidebend can be provided. Besides, being lightweight and easy for users to wear, the suit fulfills practice of daily life adjustment and correction for scoliosis.

Abstract: Examples disclosed herein provide a hinge for a foldable display unit. One example hinge includes a plurality of brackets. A bracket from the plurality of brackets is to operably couple to an adjacent bracket from the plurality of brackets, to be folded into an arcuate shape. The hinge further includes a plurality of links to operably couple the plurality of brackets to each other. A first end of a first link from the plurality of links is rotatably connected to an end of a second link from the plurality of links according to a first frictional value. A second end of the first link is rotatably connected to an end of a third link from the plurality of links according to a second frictional value less than the first frictional value.

Abstract: Text-based automated customer service agents provide an attractive contact center interaction for may customer-agent communications. However, the “say anything” nature of text may result in additional problems not encountered in prompted interactions. A single misunderstanding or error may cause an automated communication to fail, however, by providing micro-tasks to a human agent, an automated communication may be maintained longer with benefit of a human agent's input. A lack of progress towards completion of a work item may cause the communication to be routed to a human agent and/or a different channel (e.g., voice, email, etc.). Accordingly, a micro-task or an opt-out operation may be provided to maintain the communication with an automated agent for as long as possible but yet provide improved customer service when necessary.

Abstract: Systems are provided to manage pauses, including on-hold, conditions in communications, such as text-based communications. Users may be provided with messages at a pace that, among other things, allows a particular cadence of messages to be maintained, even if a reply has been created. Accordingly, resources of a contact center may be better allocated to other matters requiring attention without causing undue customer dissatisfaction or the burden of handling additional messages. While voice-based “hold” conditions may be managed with messages or music on hold, text-based communications may be managed with social messaging content and/or comfort messages.

Abstract: A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center. Also described is the operation of a work assignment engine that leverages the graph database to make intelligent and flexible work assignment decisions.

Abstract: To provide better metrics for a contact center, the system determines when a contact center agent has been assigned to a plurality of agent skills in a skill group. A skill group is a set of skills for which the contact center seeks to calculate overall metrics across those skills. Information is received that the contact center agent is in a first state for the plurality of agent skills. For example, the contact center agent is available to support the different products. A status is calculated for the contact center agent in the skill group. The status for the contact center agent in the skill group is calculated based a minimum or maximum of the first state of the contact center agent in the skill group. The status of the first agent in the skill group is sent to a contact center administrator to better manage the contact center.

Abstract: Disclosed herein is a DC/DC power supply apparatus, which includes a plurality of power boards, a control board and a main board. The plurality of power boards are coupled in parallel with one another, and each power board includes a carrier circuit board and a power device disposed on the carrier circuit board. The control board includes a feedback control circuit and a PWM generator circuit; the feedback control circuit is configured to receive one or more feedback signals from the power boards; the PWM generator circuit outputs a PWM control signal to the power boards based on the feedback signal. The main board is electrically coupled to the power boards and the control board.

Abstract: Contact centers comprise agents, human and automated, interacting with customers over a network to accomplish an objective for the interaction. While a blunt, factual exchange may appear to be the most expeditious means to accomplish the objective, often this is not the case. Humans often respond better when the interaction comprises a mix of progress (e.g., portions of the interaction directed towards the objective) and banter (e.g., portions of the interaction not directed to the progress). Determining the mix may be provided by analyzing historic interactions and their success. A current interaction may be analyzed and when the mix is outside an acceptable range and an automated agent may be configured to alter the mix accordingly or, when the agent is a human, signal the agent to make the alteration. Success may be continually monitored and the target mix adjusted based on subsequent interactions.

Abstract: This invention relates to a wrap combined in a urine sheath. The wrap is a tubular elastic and impermeable rubbery sheath with one end secured to an opening segment of the urine sheath, and the other end is expanded by the opening segment of the urine sheath to automatically form a leaking-stop ring and a wrap opening in the center of the leaking-stop ring; the wrap opening is used to wrap and position a male penis, so that the catheterization space in the urine sheath is isolated from the outside, which prevents the urine from leaking out and gives the expansion-shrinkage margin coping with a male penis erection and non-erection state, avoiding too tight constraint to the penis, so as to form a wrap combined in a urine sheath with better anti-leakage and comfortable wrapping efficiency.

Abstract: Information utilized in a contact center may be temporary. Facts may be directly verified (primary factor); however, contact centers may not have the resources to perform primary factor determinations. Validation factors may be utilized, such as by providing a customer of a contact center with a response and determining, based on feedback, whether the information is still proving to be valid. Over time, information may become more and more suspect, even if factually correct. Providing the information, such as in a text message to a customer or agent, who in turn is interacting with a customer, and an indication of the aging of the validity of the information, may provide an appropriate level of confidence in a reply to a customer and facilitate more accurate information dissemination.

Abstract: Contact centers comprise agents, human and automated, interacting with customers over a network to accomplish an objective for the interaction. While a blunt, factual exchange may appear to be the most expeditious means to accomplish the objective, often this is not the case. Humans often respond better when the interaction comprises a mix of progress (e.g., portions of the interaction directed towards the objective) and banter (e.g., portions of the interaction not directed to the progress). Determining the mix may be provided by analyzing historic interactions and their success. A current interaction may be analyzed and when the mix is outside an acceptable range and an automated agent may be configured to alter the mix accordingly or, when the agent is a human, signal the agent to make the alteration. Success may be continually monitored and the target mix adjusted based on subsequent interactions.

Abstract: Example embodiments provide for an optical lens assembly and imaging lens with IR light filtering. The lens comprises a body having two surfaces and a plurality of layers of optical thin film layered along a direction formed on at least one surface. The optical thin films comprise less than 20 layers and thicker than 400 nm and thinner than 2000 nm thickness. Through the alternately layered layers of optical thin film, the transmittance of the lens for incident light in infrared ray band is reduced. Therefore, the infrared ray is mostly filtered without use of an additional infrared ray filter.

Abstract: A switched-capacitor circuit comprising a differential operational amplifier and a feedback circuit is described. In some embodiments, the feedback circuit may be configured to provide a reference voltage that is insensitive to temperature and/or process variations. In some embodiments, the feedback circuit may be configured to mitigate the time delay associated with one or more capacitors of the switched-capacitor circuit. The switched-capacitor circuit may be controlled by a pair of control signals. During a first phase, one or more capacitors may be charged, or discharged, through an input signal. During a second phase, the electric charge of the one or more capacitors may be retained.

Abstract: A portable information handling system solid state storage device monitors thermal conditions to more accurately track program/erase cycles. The program/erase count maintained by the solid state drive is adjusted upward or downward as deviations from a threshold thermal condition warrants.

Abstract: An optimization system includes a) one or more processors; b) a loop search engine configured to perform a loop search based on a random blending ratio of blending components for at least a product, and to generate a first optimized blending ratio; and c) a local search engine configured to perform a local search based on the first optimized blending ratio, and to generate a second optimized blending ratio. The loop search engine and the local search engine are implemented on the one or more processors.

Abstract: A computing device with a hinge coupled to a display component and to a base for the display component to reposition relative to the base, a first set of magnets at first locations of the display component and the base, and a second set of magnets at second locations of the display component and the base.

Abstract: An isolated power control device that includes an auxiliary isolated power circuit and a voltage level identification unit is provided. The auxiliary isolated power circuit includes a transformer module, a control module, and a switch module. The transformer module includes a primary side and a secondary side. The control module generates a switch control signal according to a primary side remote on/off control signal. The switch module is conducted according to the switch control signal to transmit an input auxiliary power signal to the primary side of the transformer module such that the auxiliary isolated power circuit generates a target voltage signal having a plurality of voltage levels. The voltage level identification unit receives the target voltage signal to output a secondary side remote on-off control signal to control a main isolated power device.

Abstract: A comparator circuit having an offset voltage includes a first input circuit, a second input circuit and a control circuit. The first input circuit includes a first input terminal receiving a first input signal. The second input circuit includes a second input terminal receiving a second input signal. The control circuit is coupled to a first intermediate terminal and a second intermediate terminal and resets a voltage at the first intermediate terminal and a voltage at the second intermediate terminal according to an offset cancellation voltage. The first intermediate terminal is coupled between the first input terminal and a first output terminal of the comparator circuit, the second intermediate terminal is coupled between the second input terminal and a second output terminal of the comparator circuit, and the first intermediate terminal and the second intermediate terminal are symmetric terminals in the comparator circuit.

Abstract: A method for remotely launching a deployment utility includes booting up a server and performing a power-on self-test (POST). The server determines a location of the deployment utility stored on a remote server.