Abstract: According to principles of the disclosure, the level of engagement by a user in watching a program is determined based on data received from a personal computing device that is coupled to the user while they are viewing the audio/video program as it is displayed. The personal computing device contains a number of user biological function sensors which are able to measure and receive one or more biological functions that are personal to the user while they view the audio/video program. The changes in a particular biological function, such as heart rate, breathing, movement and other activities are compared to the type of content in the program being viewed and a correlation carried out in order to determine the level of engagement of the user has with the program.

Abstract: Methods, systems, and computer storage media for providing access to computing environments based on a multi-environment policy are provided. The a multi-environment policy is configurable to define rules that have provider-controlled and customer-controlled computing environment parameters for approving access to provider-controlled computing environments and customer-controlled computing environments. In operation, a request associated a computing environment are received. The computing environment is associated with a multi-environment policy. The multi-environment policy is configurable to define the rules based on access vectors having grouped computing environment aspects for control and visibility associated with accessing computing environments. Based on the request, a determination whether the request is for a provider-controlled or a customer-controlled computing environment is made.

Abstract: Secure system and method of detecting and preventing inmate to inmate message relays. A system and method which monitors inmate communications for similar phrases that occur as part of two or more separate inmate messages. These similar phrases may be overlapping in real time as in a conference call or can occur at separate times in separate messages. The communications that appear similar are assigned a score and the score is compared to a threshold. If the score is above a certain threshold, the communication is flagged and remedial actions are taken. If the flagged communication contains illegal matter then the communication can be disconnected or restricted in the future.

Abstract: A configurable, customizable privacy protecting software agent operates on behalf of a user to control the dissemination and use of the user's personal data. The software agent is guided by a personal/corporate privacy charter specified by the user (or an enterprise manager), which charter is adapted dynamically based on user and site conditions. The agent engages with digital service provider (DSP) sites/apps on users' behalf, and notifies them of privacy incompatibilities, issues, etc. associated with the DSPs, along with recommended alternatives if available or possible. The agent can also tag user data and monitor unauthorized uses to report on DSP compliance with user specified policies.

Abstract: The present disclosure provides a voice signaling transmission method and device. The voice signaling transmission method includes: sending, by a second device, a request signaling to a first device; receiving, by the second device, a signaling for requesting the second device to try a call sent by the first device, and sending a signaling for trying a call to the first device; receiving, by the second device, a ringing signaling sent by the first device and sending a temporary response signaling to the first device; and receiving, by the second device, a signaling for confirming the response and a signaling for confirming the request which are sent by the first device and sending a response signaling to the first device.

Abstract: The present invention relates to a method for conducting a videoconference including a certified verification of at least one communication partner (first participant). Thus, another communication partner (second participant) is provided with legal certainty that the person whom he or she talks to is indeed the person she says she is. For this purpose, on the side of the first participant a technical verification step is performed in advance of setting up the video call, which is based at least on a comparison of an image of the first participant captured in real-time and an image available on an official document such as an ID card of the first participant. In case of success, respective verified identification information of the first participant is transmitted to the terminal equipment of the second participant and indicated to the second participant.

Abstract: Disclosed herein are systems and methods for providing mobile call authentication. For instance, a token indicative of a call request can be received from a calling party. The token can include a called party number and a time of the request. A subscriber database can be accessed to determine identifying information associated with the calling party based at least in part on the token. The token can be authenticated based at least in part on the identifying information and using one or more predefined authentication protocols. The token can be stored in a call session registry storing data indicative of a plurality of active telephone call events. A verification request for the call request can be received from the called party. The call request can be verified based at least in part on the token. The called party can be notified that the call request has been verified.

Abstract: In one aspect, a network component associated with a private cellular network includes at least one memory having computer-readable instructions stored therein and one or more processors. The one or more processors are configured to execute the computer-readable instructions to receive, from a user equipment, a request to register with the private cellular network, the user equipment having a unique identifier; determine, at the network component or via cloud-based Evolved Packet Core (EPC) communicatively coupled to the network component, a home EPC associated with the user equipment using the unique identifier of the user equipment; and establish an IP Multimedia Service (IMS) Access Point Name (APN) connection between the user equipment and the home EPC associated with the user equipment, the IMS APN enabling a seamless connectivity of the user equipment to a terminal on a Private Branch Exchange (PBX) system using a native dialer of the user equipment.

Abstract: Systems and methods for providing integrated, secure, and verifiable home services, such as delivery of physical items within a home and execution of services within a home, are disclosed. In certain embodiments, the system includes cameras, sensors and locks wirelessly connected and configured to provide information to a server associated with the delivery of items and services. In one embodiment, the disclosed methods track and deliver a package in a secure and verifiable manner through use of a time-limited electronic key. Other embodiments include apparatuses having wirelessly connected cameras that allow monitoring of the status of the delivery of an item or of services.

Abstract: A system for ring suppression facilitates notification and handling of unwanted calls as desired by a recipient, and in particular without disturbing the recipient. A new social dimension of call presentation logic is now available to callers. A telephony device is configured to receive an incoming call. The incoming call includes a calling line identity (CLI). On the telephony device, individual contacts in an address book are searched for a match to the CLI. If a match is found, a first phone action is activated (such as ringing the phone). If a match is not found in the address book for the incoming CLI, a second phone action is activated (such as not ringing the phone, and displaying the CLI). In other words, a call that is not in the address book of the recipient (B party) is silenced.

Abstract: A multi-path subsystem may include a first processing path, a second processing path, a mixed signal return path, and a calibration engine configured to: estimate and cancel a direct current (DC) offset of the mixed signal return path, estimate and cancel a DC offset between the first processing path and the second processing path, estimate and cancel a phase difference between the first processing path and a sum of the second processing path and the mixed signal return path, estimate and cancel a return path gain of the mixed signal return path, and track and correct for a gain difference between the first processing path and the second processing path.

Abstract: A system and method for enhanced location verification and content delivery confirmation including building a customized pixel for location verification, appending the customized pixel to an ad tag, collecting a combination of data from the pixel, holding the combination of data collected and grouping the held data, and processing the combination of data collected from a previous day by performing a first enrichment process including enriching the combination of data with additional data corresponding to at least one of connection type and latitude and longitude data, wherein latitude and longitude data is based on IP in a case where latitude and longitude information was not provided. The method further includes performing a second enrichment process including enriching the combination of data with location data fields.

Abstract: A system and method for providing customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.

Abstract: Novel tools and techniques are provided for implementing prevention of foreign initiated fraudulent or unauthorized use of calling service. In various embodiments, a computing system might receive, from a first user device associated with an originating party, a request to access a first account of a calling system and an access code. Based on a determination that the received access code is valid, the computing system might determine whether the first user device associated with the originating party is located in a foreign country. If so, the computing system might determine whether a database contains a configurable flag indicating that international access is not allowed for the first account. If so, the computing system might initiate one or more first actions. If not, the computing system might provide the first user device with access to the first account of the calling system.

Abstract: A method, computer program product, and computer system for identifying social engineering activity associated with at least one of a first communication and a second communication based upon, at least in part, correlation to a predetermined rule. Characteristics of the communications are compared to the predetermined rule to determine if there is a correlation.

Abstract: A method for qualifying identity in a communication network upon initiation by caller terminal of a communication to a called terminal is described. The method is performed by the called terminal and includes receiving at least one identity of the calling terminal certified by a trusted third-party, as well as at least one non-certified identity of the calling terminal, and presenting the user of the called terminal with information representative of at least one of the identities of the calling terminal, accompanied by an indication representative of a qualification information indicating whether the at least one identity of the calling terminal is or is not certified by a trusted third party.

Abstract: A device receives call information associated with a call from a first user device to a second user device, where the first user device is associated with a first network, and the second user device is associated with a second network separate from the first network. The call information includes a caller identification and is received via an originating network device of the first network. The device determines whether the caller identification is verified, and adds authentication information to the call information when the caller identification is verified. The device receives the call information and the authentication information from a terminating network device of the first network, and removes the authentication information from the call information. The device adds a cryptographic signature to the call information, and causes the call information and the cryptographic signature to be provided to the second network for routing to the second user device.

Abstract: We disclose a system that provides customer-support services to a user of a website through a web widget. When the user accesses a web page containing the web widget, a call is automatically made from the web widget to a customer-support system. In response to the call, the system obtains status information from the customer-support system indicating whether customer-support agents are available to take telephone phone calls. If the status information indicates customer-support agents are available to take telephone calls, the web widget provides a call-related interface to the user, wherein the call-related interface is configured to facilitate a telephone call with a customer-support agent. If the status information indicates customer-support agents are not available to take telephone calls, the web widget provides a non-call-related interface to the user, wherein the non-call-related interface is configured to facilitate an alternative channel of customer support that does not involve a telephone call.

Abstract: Disclosed are example methods, systems, and devices for allowing caller computing devices to authenticate calls via a service provider computing system. Users may opt to have entities register to contact the user with a positive ID, icon, or other notification on the user's computing device transmitted by the service provider computing system. A caller computing device may use a unique security token of the user to activate the notification on the user's device. The user device may be used to exert control over the security token via a service provider client application running on the user device. The caller computing device may initiate authentication via an API call to the service provider computing system. The caller computing device is able to have items (text, images, documents, etc.) delivered to the user computing device if authenticated.

Abstract: One embodiment provides a method, including: detecting, using an application of an information handling device, an incoming call from another device, the incoming call being associated with an identifying message signed with a user-specific signature; determining, using a processor, whether the user-specific signature is associated with a valid signature; and accepting, responsive to determining that the user-specific signature is associated with a valid signature, the call. Other aspects are described and claimed.

Abstract: Various issues with existing congestion and overload control mechanisms are recognized and described herein. Described herein, in accordance with various embodiments, are various mechanisms in which core networks, such as 3 GPP networks for example, and an M2M service layer can coordinate and share information to efficiently and intelligently manage each other's congestion and overload states.

Abstract: An example operation may include a system, comprising a processor and a memory on which are stored machine readable instructions that when executed by the processor causing the processor to one or more of obtain a first caller name of an first received call, display a notification on the device, wherein the notification includes a first button and a first document, wherein the first document is associated with the first caller name, display a list on the device of at least one name of a second document when the first button is pressed, wherein the at least one second document is associated with the first caller name and replace the first document with the second document when the at least one second document name is selected from the list.

Abstract: Disclosed is a method and system for utilizing an Internet Protocol Multimedia Subsystem (IMS) to authenticate an HTTP session between a communication device and an online application program. The method includes registering a communication device on an IMS, and generating an authorization token which is sent to the communication device. The communication device then embeds the authorization token in HTTP request communication directed to the IMS. The IMS, after verifying the authorization token, forwards the HTTP request and token to a selected Web server that hosts an online application to authenticate an HTTP session.

Abstract: Provided are systems, methods, and media for verifying a commission-based relationship in a communication system. An example method includes generating authorization information by an authorizer that is to be transmitted to a caller and forwarded by the caller to a callee upon a call being initiated between the caller and the callee, in which the authorization information includes at least authorizer identity information, callee identity information, and a caller public key. The method includes signing the authorization information with a private key of the authorizer and transmitting the signed authorization information to the caller. The caller is configured to generate a digital signature via a private key of the caller and transmit the digital signature and the signed authorization information to the callee. The callee is configured to verify the identity of authorizer, caller and callee and event information based on the authorization information.

Abstract: A system can be operable to receive a call from a communication device and identify whether the call is a spoofed based on, for example, whether a caller party user equipment associated with a caller identification number (caller ID number) is in an “idle” status, whether there are inconsistencies in the geographic location associated with a calling party's network and the geographic location determined to be associated with the caller ID number presented, and whether the phone number presented as the caller ID number is registered with a calling party's network.

Abstract: A system and method for verifying the identity of users associated with user profiles for messaging between civilian profiles and inmate profiles includes a database having a plurality of user profiles, an application server having a processor programmed with an algorithm to execute steps to receive a message from a user, the message including a verification ID, hold the message for verification of the user, verify the user via the verification ID, allow a communication with the verified user, and send the verified user to an appropriate list for future messaging.

Abstract: A computer-implemented method is described for authenticating the identity of a caller. A mobile computing device receives, via a wireless communications network, an incoming call setup request initiated by a phone system of a caller, and executes an identity service application upon receipt of the incoming call setup request. The call includes a plurality of data packets. The mobile computing device extracts a caller identifier from the plurality of data packets. The caller identifier includes one or more bits at a first predetermined position within the plurality of data packets. The mobile computing device forwards the caller identifier to an identity service computing device. The identity service computing device determines an identity status of the caller. The mobile computing device receives, from the identity service computing device, an authentication token and the identity status of the caller. The mobile computing device displays the identity status of the caller.

Abstract: A system and method provides a computer-implemented messaging service. Users subscribe to message channels. A message queue buffers messages to a router. The router determines whether characteristics of a first message match criteria specified in subscription requests, and may route the first message to one or more sending agents based on modes of communication specified in the subscription service requests. The sending agent(s) generate a second message formatted for the specified modes of communication based on the first message. Message load balancing, message queuing, message routing, and message sending services may all be independently scaled to adjust for demand.

Abstract: In a method for managing customer feedback, the method includes: receiving, by a processor, an answer to a survey question, wherein the answer to the survey question is associated with a customer; transmitting, by the processor, a notification to a first electronic device, in response to the answer to the survey question having a value less than a threshold value; receiving, by the processor, a reply communication via a first communication medium from the first electronic device, wherein the reply communication comprises an instruction to contact the customer; and initiating a connection, by the processor, between the first electronic device and a second electronic device associated with the customer in a second communication medium different from the first communication medium in response to the receiving of the reply communication.

Abstract: This disclosure describes techniques for establishing a voice authentication credential for an authenticated user of a mobile device. Techniques in accordance with one or more aspects of the present disclosure may enable use of an interactive voice response (IVR) system for creating a voice authentication credential for a user of a computing device, such as a mobile phone. In one example, a method includes receiving authentication data from a computing device; authenticating a user operating the computing device; storing session data associated with the computing device; outputting instructions for communicating with an interactive voice response (IVR) system; receiving information from the IVR system; determining that the computing device has used the instructions to communicate with the IVR system; and enabling the IVR system to establish a voice authentication credential for the user of the computing device.

Abstract: An account adding method is performed by a social networking application running at a mobile terminal when communicating with a second terminal (e.g., using a chat session). The method includes: recording voice information from the second terminal using the social networking application; extracting character string information and voiceprint information from the voice information; sending the character string information and the voiceprint information to a server; receiving an account that matches the character string information and the voiceprint information and that is sent by the server; and adding the account to a contact list of the social networking application. For example, the social networking application is started before starting a telephone call with the second terminal and the voice information is recorded during the telephone call.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: The present disclosure describes a system, method, and computer readable medium for providing information of a calling party to an alert party, wherein the calling party is in communication with the receiving party in a communications network. The method includes receiving a message from a calling party to a receiving party and performing a lookup of information relating to the calling party in a database, wherein the lookup is based on an identifier associated with the message, Thereafter, an alert is sent to the alert party if the calling party information is unavailable in a contact list of the receiving party.

Abstract: A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: Rules-based systems and methods for video visitation. In some embodiments, a method may include receiving a request for a video visitation between a resident and a non-resident of a controlled-environment facility, identifying, among a plurality of predetermined rules, one or more rules that are applicable to the request, and evaluating the request based upon the one or more identified rules.

Abstract: A data channel transmission can be used to authenticate a voice channel transmission. An authentication server can authenticate the identity of one or more parties to a call where at least one of the parties to the call is using a mobile device. A PKI authentication methodology or other symmetric or asymmetric encryption/decryption methodology can be used in a mobile network environment to identify and authenticate a first user to a second user. The authentication request sent to the third party trusted server can be encrypted, signed and transmitted over a data channel (such as an internet connection or SMS or MMS connection), concurrent with the voice channel transmission. In response to validation by the third party trusted server, the third party trusted server can send an authentication indication to the second user's device, which can display identification information and other (optional) data associated with the first user.

Abstract: The present disclosure describes a system, method, and computer readable medium for providing information of a calling party to an alert party, wherein the calling party is in communication with the receiving party in a communications network. The method includes receiving a message from a calling party to a receiving party and performing a lookup of information relating to the calling party in a database, wherein the lookup is based on an identifier associated with the message, Thereafter, an alert is sent to the alert party if the calling party information is unavailable in a contact list of the receiving party.

Abstract: A wireless communication relay apparatus (10) according to the present invention outputs, when there is an incoming call from a base station (30) (YES in Step S1) and the connection authentication between the wireless communication relay apparatus (10) and the wireless communication terminal (20) has not yet been completed (NO in Step S2), an instruction to start the connection authentication to the user as an in-apparatus incoming notification state (Step S21) and sends a message or a hold tone indicating that the connection authentication is currently being executed to a caller of the incoming call (Step S26). After that, when the connection authentication is completed (YES in Step S28), the incoming call is connected to the wireless communication terminal (20) (Step S3).

Abstract: A method of increasing accuracy of location determination of mobile devices within a location-based subgroup starts with server receiving location data and proximity information from each of the mobile devices. Location data received from first mobile device includes first mobile device's fixed location. Proximity information received from first mobile device includes an identification of mobile devices within a proximity sensitivity radius of first mobile device's location. Server forms subgroup of mobile devices based on proximity information from each of the mobile devices. Subgroup may include first mobile device and mobile devices that have provided proximity information that identifies first mobile device are being within the proximity sensitivity radiuses of the mobile devices, respectively. Server may then refine the fixed location of the first mobile device, which includes identifying an intersection of the proximity sensor sensitivity of each of the mobile devices that are in subgroup.

Abstract: Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.

Abstract: A user may access an Institution system via more than one communications channel, either by the same device (e.g., a mobile device accessing the Institution system via a voice channel and a data channel) or by different devices (e.g., a personal computer via a web channel and a phone via a voice channel). If a user is not currently authenticated to a communications channel and attempts to access the Institution system via a communications channel, the user may be authenticated using strong authentication. If the user is currently authenticated to the Institution system via a communications channel and would like to engage a second communications channel to access the Institution system, the user may authenticate to the second communications channel using both communications channels and weak authentication, such as single factor authentication or a challenge question.

Abstract: A method may include receiving a communication that is sent from a source over a network to a user. The method may also include categorizing the communication request. The categorization may include sending a first question communication that includes a first human-based interactive question over the network to the source. The categorization may also include receiving an answer communication over the network from the source and determining whether the answer communication correctly answers the first question communication. In response to determining that the answer communication correctly answers the first question communication, a second question communication that includes a second human-based interactive question may be sent over the network to the source instead of performing a first task with the received communication.

Abstract: A tool for identify verification using computing device collaboration. The tool generates a hash based, at least in part, on device specific information for one or more user owned devices. The tool determines whether a hash for the initial device matches the hash for at least one of the one or more user owned devices, and if so, sends, one or more challenge questions to the initial device, wherein the one or more challenge questions include at least one challenge question based on the device specific information for the one or more user owned devices. The tool determines whether each of one or more responses to the one or more challenge questions is correct.

Abstract: An electronic device and a method of controlling the electronic device are provided. The electronic device includes a communication unit configured to receive image data and a controller configured to obtain identification information of a participant from the received image data, to obtain personal information of a plurality of candidates, to identify an attendee among the candidates based on the identification information of the participant and the personal information of the candidates, to sort non-attendees other than the attendee among the candidates based on a predetermined time, and to transmit an alarm to other electronic devices corresponding to the non-attendees.

Abstract: The present disclosure describes a system, method, and computer readable medium for providing information of a calling party to an alert party, wherein the calling party is in communication with the receiving party in a communications network. The method includes receiving a message from a calling party to a receiving party and performing a lookup of information relating to the calling party in a database, wherein the lookup is based on an identifier associated with the message, Thereafter, an alert is sent to the alert party if the calling party information is unavailable in a contact list of the receiving party.

Abstract: A system and method for preventing or facilitating communications between individuals who reside in detention environments (such as e.g., prisons or correctional facilities) and individuals who are not in such detention environments using an automated authentication or verification.

Abstract: To improve detection accuracy of SPIT, first, an identification information gathering apparatus receives various identification information from an IP phone terminal which has transmitted an INVITE message. A PUCI server generates bind identification information by binding or associating various identification information received from an identification information gathering apparatus via an SIP server and registers the bind identification information to a gray list stored in a list storing portion. A SPIT determination portion evaluates the bind identification information in reference to the gray list and determines whether or not the session start request from the IP phone terminal is allowed.

Abstract: Techniques for authenticating the identity of a caller in a telephone call are disclosed. The device generating the call implements encrypting caller identification information and initiating the telephone call, said initiating comprising providing a voice carrier signal including the caller identification information; and simultaneously providing a data carrier signal including the encrypted caller identification information. The receiving device implements receiving the telephone call; decrypting the encrypted caller identification information at the recipient device; and verifying the identity of at least an unknown caller at the recipient device by at least one of verifying the authenticity of a certificate used to encrypt the caller identification information; and comparing the decrypted caller identification information with the caller identification information from the voice carrier signal. A telephony device implementing such an authentication technique is also disclosed.

Abstract: Techniques for authenticating the identity of a caller in a telephone call are disclosed. The device generating the call implements encrypting caller identification information and initiating the telephone call, said initiating comprising providing a voice carrier signal including the caller identification information; and simultaneously providing a data carrier signal including the encrypted caller identification information. The receiving device implements receiving the telephone call; decrypting the encrypted caller identification information at the recipient device; and verifying the identity of at least an unknown caller at the recipient device by at least one of verifying the authenticity of a certificate used to encrypt the caller identification information; and comparing the decrypted caller identification information with the caller identification information from the voice carrier signal. A telephony device implementing such an authentication technique is also disclosed.