Abstract: A method includes receiving a query message at a controller communicatively coupled to a destination device. The query message includes inbound call data associated with a call to the destination device. The method includes determining that the call to the destination device is from a redirecting number based on the inbound call data. The redirecting number is compared to an authorized set of numbers. When the authorized set of numbers includes the redirecting number, the controller formulates a response message to the query message. The response message includes a distinctive tone for use at the destination device that is identified based on the redirecting number. The response message is sent as a reply to the query message.

Abstract: If an internal line call request is received with respect to a mobile phone that is in a call connection and that is used as an internal phone, the internal line call request is forwarded to a mobile management apparatus. If a called party's mobile phone that makes the internal line call request is in a call connection, the mobile management apparatus provides the same supplementary service as that is provided when a call request is received with respect to a mobile terminal in a call using a mobile phone number.

Abstract: A wireless computer device, such as a mobile telephone, that receives attempted communication connections, such as phone calls, across a wireless network and can respond thereto without the user directly entering the communication. The wireless device classifies the attempted communication connection, such as through receipt of Caller ID, and performs a predetermined response to a communication connection attempt based upon the classification, such as blocking the call, answering with a prerecorded message, or sending data to the calling device.

Abstract: A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.

Abstract: Communication systems and methods are described that include call notification with rich caller identification. Components of the communication systems are configured to receive a call for a user via an enterprise voice channel. A call request is automatically generated in response to event data of the received call. The call request includes caller data from enterprise databases or directories. The caller data provides identifying information of the caller to the user via the call request. The call request can include response options by which the user can participate in the call. The call request is routed to a target device of the user via a data channel of the host enterprise. The target device provides the user with multiple action or response options via the call request. The response options include for example accepting the call, delaying the call, forwarding the call, ignoring the call, and ignoring the caller.

Abstract: A telephony system is presented that enables one user to monitor another user's extension and perform functions on calls destined for the other user's extension. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, association module, presentation module, park module, monitoring device interface module, and storage interface module. A server sends information to a monitoring device regarding the status of a monitored extension and calls offering on that extension. A server also enables a user to navigate through multiple calls offering and park a selected call.

Abstract: A voice communication controller (e.g., private branch exchange (PBX)) is described herein which can automatically enable an outbound dual tone multi-frequency (DTMF) feature for one of it's extensions that is attached to a phone which belongs to a user while that user is or is likely to be participating in a session with an external DTMF communication system (e.g., a conference/collaboration bridge, an interactive voice response (IVR) system, or a voice mail system). This is desirable because if the user presses button(s) on their phone then the voice communication controller which has enabled the outbound DTMF feature will not attempt to process the corresponding DTMF digit(s) but instead will automatically transfer the corresponding DTMF signal(s) to the external DTMF communication system.

Abstract: The invention concerns a method of managing a telephone call from a caller (B) to a person being called, in which the non-reply of the person being called (A) to the telephone call during a predetermined length of time is detected, a communication is established between the caller and a non-reply server (130) for transferring at least one message intended for the caller while maintaining the telephone call from the caller to the person being called, the response of the person being called (A) to the telephone call from the caller is detected and, if the response of the person being called to the telephone call is detected, the communication between the caller and the non-reply server is interrupted and communication is established between the caller and the person being called. The invention also concerns the associated system.

Abstract: One embodiment of the present invention provides a method and system for handling a telephone call. The method comprises receiving an incoming call at a computer-telephony server located as service provider equipment within a telephone network, followed by setting up a call from the computer-telephony server to a customer location. The customer location has a plurality of agents, each agent having an associated computer workstation. The call is forwarded at the customer location to a receiving agent selected from the plurality of agents. There is now communication between the computer-telephony server and one or more of the agents to allow the computer-telephony server to identify the receiving agent. The computer telephony server uses voice analytics on speech input from the receiving agent to identify the receiving agent.

Abstract: A system includes an event notification system coupled to a communication network element and to a subscription database. In response to a subscribe message for a party received from the communication network element, the event notification system determines at least one service from a plurality of services for the party from the subscription database, sends a service subscribe message to a device associated with a service for each service of the at least one service, determines a notification value for the party based on service pushed values received in response to each sent service subscribe message, and sends the notification value to the communication network element. The notification value is used by the communication network element to determine whether to invoke an internet protocol multimedia subsystem service for an incoming call to a communication address associated with the party.

Abstract: The present invention provides flexible call processing. In one embodiment, an inbound call from a calling party is received at a call processing system. The inbound call is intended for a called party. A determination is made that a first condition has occurred and/or is occurring. The called party's location is determined via a location based service associated with the mobile device of the called party. Based at least in part on the called party's mobile device location, a phone number stored in computer readable memory is selected. The calling party is connected to a communication device associated with the selected phone number.

Abstract: A method for performing configurable actions based upon the detection of one or more mobile devices includes receiving from a detection point an identifier for each of one or more mobile devices detected within a detection perimeter associated with the detection point. The identifiers are then filtered to determine a change in status for each of the one or more mobile devices. An action is then performed based upon at least one of the determined changes in status for each of the one or more mobile devices.

Abstract: The invention relates to a system for speech and/or data communication between a mobile telephone on board an aircraft and terminals in communication networks outside the aircraft. The invention allows communication with third parties on the ground during a flight, with calls handled in a manner that is largely or completely automatic for the user of the mobile telephone, such that the user can use his mobile telephone just as well as if he were in the area of his home network on the ground. The communication is handled directly via the satellite communication path between the aircraft and the ground, bypassing the mobile radio operator with whom the user of the mobile telephone has completed a contract.

Abstract: By using letters, this invention provides telephone numbers that contain the actual initials or name of the recipient. With business subscribers, each company's stock marker ticker symbol is their telephone number, such as ‘GE’ for General Electric. Custom programming routes a call with the simple dialing input of only the recipient's initials or name. Only one well-defined area code is needed per State, such as ‘AZ’ for Arizona. The same number is used for landline, facsimile, special feature, and cellular connections. Telephone numbers are permanent and fixed for the life of the subscriber.

Abstract: Methods and systems are provided for managing a communications line associated with two or more users. These methods and systems include receiving first user line management information regarding handling of calls to the communications line from one or more contacts in a first address book, the first address book associated with the first user. Further, these methods and systems include receiving second user line management information regarding handling of calls to the communications line from one or more contacts in a second address book, the second address book associated with the second user.

Abstract: A system and method for recording voicemail. The system includes a first phone, a second phone, and a server. A call is placed from the first phone to the second phone. The server is configured to transmit a notification to the first phone to initiate recording of a voicemail at a location local to the first phone, receive a file of the voicemail recorded by the first phone, store the recorded voicemail, and establish a session between the server and the second phone to access the recorded voicemail.

Abstract: A method and system includes: one or more phone systems; a policy processor coupled to the phone systems; and a voice identity mapping policy stored in a data storage, the data storage being accessible to the policy processor. The voice identity mapping policy includes: a plurality of search voice identities mapped to one or more target voice identities, where the plurality of the search voice identities are applicable to a plurality of users, where each of the search voice identities and the target voice identities comprises a username for one of the plurality of users, and time attributes indicating when the voice identity mapping policies are valid. When a voice identity for a recipient of a call is received, the policy processor checks for the voice identity mapping policy associated with the voice identity. The call is then forwarded to the target voice identity in the voice identity mapping policy.

Abstract: A call method, a device, and a communication system for a private branch exchange (PBX) user are provided. User data of the private branch exchange user may be sent to an application server when the private branch exchange user has opened an account but not registered. The application server may continue normal calling by using the user data of the private branch exchange user. The PBX user can make a successful call without independent registration when implementing independent supplementary services.

Abstract: Device, system and method of physical context based wireless communication. For example, a method for physical context based wireless communication includes: determining an association between a spatial location of a wireless communication device and location context information related to said spatial location; determining an identity of a user of said wireless communication device; and determining an association between said user of the wireless communication device and said location context information.

Abstract: A communication system includes a plurality of endpoints associated with predetermined groups of endpoints; a server adapted to store for each group of endpoints a list of the endpoints, among the plurality of endpoints, associated therewith; and a communication network adapted to allow the server and the plurality of endpoints to communicate with each other, wherein, for an incoming phone call from a calling endpoint, each endpoint of the plurality of endpoints includes modules adapted to: 1) receive from the calling endpoint a request to establish the incoming phone call; 2) send a message to the server reporting about the incoming phone call from the calling endpoint, and wherein the server includes modules adapted to: a) receive the message sent in 2); b) identify, based on the received message, a group of endpoints associated with the endpoint sending the message in 2); c) identify at least one monitoring endpoint associated with the group of endpoints identified in b); and d) send to the at least one mo

Abstract: A communication device includes a communication unit, a storage unit, a processor, and a transfer module. The communication unit communicates with an external communication device. The storage unit stores a call transfer code. The processor records a ring data of the external communication device. The ring data is defined to a ring count of each incoming call made from the external communication device and number of times called made from the external communication device. The transfer module compares the ring data with the call transfer code, sets the telephone number of the external communication device to be a transferring telephone number of the communication device when the ring data is equal to the call transfer code, and implements a call transfer function and message transfer function of the communication device.

Abstract: A unitary handheld portable module includes a keypad for entering data and a display for displaying data. A base module is configured to be coupled with and communicate through a telephone line and includes a keypad for dialing a telephone number and a display for displaying information. The portable and base modules are configured to have a mounted configuration in which the portable module is removably mounted on the base module and covers the base module's display, and the modules communicate with each other for the portable module's display to display information relating to operation of the base module.

Abstract: Methods and systems for mapping user-defined identities in data communication networks. By mapping and translating identities based on a calling party identifier, a called party identifier, and the carrier instance, enhanced communication services are enabled. Enhanced communication services offer virtual private phone numbers, shared group numbers, and interconnection between different voice and messaging services and applications.

Abstract: The disclosed embodiments include a method of determining a particular communications device to signal in order to contact a user associated with an organization. The method includes storing a plurality of device locations in memory. Each device location is associated with a facility of the organization and is also associated with one of a plurality of communications devices. The method includes receiving a current location of a wireless device associated with the user, comparing the received current location and one or more of the device locations, and determining the distance between the current location and the one or more of the device. The method involves selecting the particular communications device to signal from the plurality of communications devices in response to the determined distance. A ring signal is sent to the particular communications device in order to contact the user associated with the organization.

Abstract: Systems, methods and devices are disclosed useful for enabling wireless signals representing control messages to be sent between a wireless handheld telephony device and a call control server during an ongoing communication session when an out-of-band path becomes unavailable, the communication session being controlled by the call control server.

Abstract: A system and method may include processing of a signaling message, that includes a called number, requesting establishment of a communication session to the called number, determining that the called number is associated with an account comprising a member profile having an active forward-to number, and generating signals for producing an announcement associated with the account. The system and method may further include receiving a response to the announcement, and determining whether the response is associated with the member profile having the active forward-to number.

Abstract: Disclosed is a method and apparatus for enabling communication between a first party and a second party. The method and apparatus determine that the second party is calling the first party while the first party is leaving a message on the voicemail of the second party. The message is then aborted and the first party is connected to the second party.

Abstract: A method and system for providing computer-network related information about a second party. First, the second party receives a telephone number of a first party. The second party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations of telephone numbers and computer-network addresses. Once the first party's computer-network address is retrieved, computer network information present at the computer-network location specified by the computer-network address can be sent to and displayed on the second party's CPE. Also, the first party's telephone number can be sent to an application in the computer network, causing the first-party-customized information to be automatically displayed on the second party's CPE.

Abstract: Embodiments of the invention provide systems and methods for determining whether a call in a packet-switched network to a first destination is to be forwarded, forwarding the call to a second destination based on a determination that the call is to be forwarded, notifying the first destination that the call has been forwarded, receiving a request from the first destination to screen the call, and enabling the first destination to screen the call.

Abstract: A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables a call that is directed to the user's desk set to be automatically forwarded to the user's cell phone. This is advantageous to the user because it provides the illusion to the caller that the user is physically in her office when she is not necessarily there. A similar feature also provides the illusion when a third party initiates a call that connects the user's cell phone to a called party. Such a third party includes a computer-telephony integration (CTI) application in a telephone telemarketing center, which automatically places many outgoing telephone calls.

Abstract: Embodiments of the present disclosure provide methods, systems, and devices for user supervision and notification. In this regard, one embodiment of such a method, among others, can be broadly summarized by the following: monitoring activities performed by a telephone device; and notifying a user of the activities performed by the telephone and identification of users performing the activities, notification of activities being made by the telephone device.

Abstract: The present invention is directed to a method of controlling transmission of voice messages or information via telephonic voice message systems, which are sometimes referred to as Voice Mail Systems. Users of the system selectively specify voice message transmission instructions for controlling transmission of voice messages directed to them. Upon receipt of a user's voice message address, the voice message system determines whether the destination voice message address has a specified voice message transmission instruction previously selected by the recipient and processes the voice message in accordance with the instruction.

Abstract: A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings.

Abstract: A conferencing system for an enterprise is disclosed. The conferencing system includes a management apparatus for managing conferencing resources in a premises. The management apparatus includes a communications link for communicating with a proximity announcing system, which indicates whether a portable communications device is near a conferencing device within the premises. The management apparatus can transmit a message to a proximate portable communication device indicating that a conferencing device is nearby. The proximity announcing system can include wireless transmitters and receivers associated with the premises and with portable communication devices used within the premises for tracking the location of the portable communication devices throughout the premises.

Abstract: A call forwarding system forwards telephone calls based on presence information of a user as reported by computing devices associated with a telephone number. When a telephone system receives an incoming call directed to one of the telephone numbers of the user's computing devices, it sends an incoming call event to each computing device. Upon receiving the incoming call event from a telephone system, each computing device determines whether the user is most likely present at that computing device based on the presence information. When a computing device determines that the user is most likely present at that computing device, it sends a notification to the telephone system to forward the incoming call to the telephone number associated with that computing device to effect the automatic forwarding of a call based on presence information.

Abstract: A method and system for providing computer-network related information about a calling party. First, the called party receives a telephone number of a calling party. The called party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations of telephone numbers and computer-network addresses. Once the calling party's computer-network address is retrieved, calling-party-customized information present at the computer-network location specified by the computer-network address can be sent to and displayed on the called party's CPE. Also, the calling party's telephone number can be sent to an application in the computer network, causing the calling-party-customized information to be automatically displayed on the called party's CPE.

Abstract: Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract: A method of managing a voicemail network is described herein. Voicemail system data for the voicemail network is received. The voicemail system data includes communication node data, source voicemail node data, and destination voicemail node data. A destination voicemail node is determined based on the destination voicemail node data and a destination voicemail node criteria. When the source voicemail node data meets a source voicemail node criteria, a communication node is associated with the destination voicemail node.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: Methods and Systems are provided for routing a call to a landline communication unit or a wireless communication unit based on the availability of the wireless communication unit. A call placed to a landline communication unit is routed to the wireless communication unit if the wireless communication unit is determined available. Otherwise, the call is routed to the landline communication unit.

Abstract: A method and an apparatus for providing a customer premise based feature. For example, the method receives a call directed to a customer, wherein the call is associated with a customer premise based feature. The method then forwards the call to a customer premise based communication system located at a location of the customer, wherein the customer premise based feature is implemented locally by the customer premise based communication system.

Abstract: In one implementation, a method for implementing gain control enhancement for modulated communications includes establishing a communication session between a first endpoint and a second endpoint. The communication session involves forwarding a call signal using an initial gain level until a state transition is detected in the communication session at a digital signal processor. The detection may occur in a transmitting gateway associated with the first endpoint or a receiving gateway associated with the second endpoint. The state transition indicates modulated communications, which may include fax, modem, or text telephony. For example, communication session may be fax over IP (FoIP). The call signal is forwarded using an adjusted gain level based on the state transition. The adjusted gain level may be selected to avoid clipping in the call signal.

Abstract: Apparatus comprising at least one processor configured to compare an identifier of a calling party with one or more contacts of a receiving party to determine privilege information associated with the calling party, the privilege information providing one or more authorised receiving party location-based responses. The apparatus further comprising at least one processor configured to determine a location of the receiving party and provide an associated authorised response to the calling party.

Abstract: A forwarding apparatus includes: a transmission source acquisition part for acquiring a first telephone number of a telephone corresponding to a transmission source of digital information; a call destination receiving part for receiving, from the telephone server, a second telephone number of a telephone called through the telephone number acquired by the transmission source acquisition part; a forwarding destination identifying part for identifying a forwarding destination corresponding to a telephone having the second telephone number received by the call destination receiving part; and a forwarding part for forwarding the digital information to the forwarding destination identified by the forwarding destination identifying part.

Abstract: Device-to-device call disposition is provided. When a call is received at a first telecommunications device, a determination may be made as to whether a second device has been designated to receive a notification of the inbound call and to allow for call disposition at the second device. At the second device, the user may be notified of the incoming call at the first device, and the user may be provided with a number of options for disposing of the incoming call. While the user is positioned at a location having a wireline or wireless communications device associated with the location, and the user receives a call on his/her personal wireless device, a call to the personal wireless device may be automatically routed to the wireline or wireless device associated with the user's location (e.g., home or office).

Abstract: A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

Abstract: A universal phone number is provided for connecting to communication methods, including fixed line, mobile line, and internet communication methods. A communication group of communication methods may include multiple communication methods belonging to one individual or to multiple individuals within the communication group, such as a family. The universal phone number may be designated as the primary contact number for the communication group such incoming phone calls and text messages may be automatically routed to the communication methods in the communication group. The universal phone number may provide alerts to the multiple communication methods for notifying when incoming phone calls are answered. A universal voicemail box may also be provided for a scenario when the incoming call is not answered. Additionally, the universal phone number may provide the ability to keep the contact information for each of the individual communication methods private.

Abstract: Methods and systems are described for routing call in a wireless network environment. In one embodiment, a phone address is assigned to a subscriber and/or a subscriber's mobile telecommunications device. A call directed to the phone address is routed to a call processing system. An outbound call from the call processing system is placed to a wireless communication service provider so as to cause, at least in part, the wireless communication service provider to route the outbound call to the subscriber's mobile telecommunications device, wherein the call processing system configures call signaling parameters associated with the outbound call so that the outbound call appears to be to a phone number ported to the wireless communication service provider, and wherein the phone number has not been ported to the wireless communication service provider. The outbound call is bridged with the inbound call.

Abstract: Personal mobility, multiparty control, and device augmentation features are provided within a voice-over-Internet protocol environment, such as a distributed feature composition (DFC) telecommunications architecture. The personal mobility features allow a caller to be identified to a callee using a desired identifier in place of an identifier of the device from which a call is made. Such personal mobility features are made available in multiparty calling environments and after mid-call moves. Device augmentation features provide enhanced calling options to a device that may otherwise be unequipped to provide such options, thus enabling personal mobility and multiparty control features across a wide variety of telecommunications devices.

Abstract: Processing a communication is disclosed. A first request to establish communication is received at a redirection node from a requesting communication participant. A destination communication participant associated with the request is determined. A communication session in which the requesting communication participant, the redirection node, and the destination communication participant are participants at the same time is established, including sending from the redirection node to an equipment associated with the destination communication participant a second request to establish communication between the redirection node and the equipment associated with the destination communication participant.