Central Office Responsive To Emergency Call Or Alarm (e.g., "911", Operator Position Display) Patents (Class 379/45)
  • Patent number: 10276031
    Abstract: Methods and systems for evaluating compliance of communication of a dispatcher. One system includes an electronic computing device that includes an input device, a transceiver, and one or more electronic processors. The one or more electronic processors are configured to monitor communication between a dispatcher and a caller during a call and determine a type of call. The one or more electronic processors are further configured to determine a conversational procedure based on the type of call and compare a characteristic of the monitored communication to a constraint of the conversational procedure. The one or more electronic processors are further configured to determine that the characteristic of the monitored communication is outside the constraint of the conversational procedure and take an action as a function of determining that the characteristic of the monitored communication is outside the constraint of the conversational procedure.
    Type: Grant
    Filed: December 8, 2017
    Date of Patent: April 30, 2019
    Assignee: MOTOROLA SOLUTIONS, INC.
    Inventors: Shyan Jenq Ho, V. C. Prakash Vk Chacko, Kai Boon Khoo, Mohd Hisham Muddin Che At, Wei Ling Cecilia Liaw
  • Patent number: 10250505
    Abstract: A method includes receiving, at a server connected to a network, a plurality of emergency alerts from a plurality of devices connected to the network. The method also includes analyzing, by the server, the plurality of emergency alerts to determine an emergency type of each of the plurality of emergency alerts. The method includes categorizing, by the server, the plurality of emergency alerts based on the emergency type of each of the plurality of emergency alerts. The method includes prioritizing a first category of the plurality of emergency alerts and consolidating the plurality of emergency alerts of the first category into a consolidated alert. The method includes causing the consolidated alert to be provided to an emergency responder.
    Type: Grant
    Filed: March 6, 2017
    Date of Patent: April 2, 2019
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Joseph Dahan, Jiansong Wang, Rajendra Prasad Kodaypak
  • Patent number: 10212281
    Abstract: A call center answers calls from callers reporting incidents and dispatch responders in response thereto. A computing system at the call center receives a particular call from a caller regarding a particular incident, and determines whether the particular call is an original call that is reporting the particular incident for a first time to the call center, or is a repetitive call that is reporting the particular incident after the original call for the particular incident has already been received by the call center. If an original call, the computing system forwards the particular call to an agent at the call center for further attention. However, if a repetitive call, the computing system diverts the particular call from the agent at the call center. Accordingly, the resources of the call center may be concentrated on original calls and away from repetitive calls.
    Type: Grant
    Filed: June 2, 2017
    Date of Patent: February 19, 2019
    Assignee: ASD Inc.
    Inventors: Martin Czachor, Jr., Kevin Czachor, Norman Franke
  • Patent number: 10176701
    Abstract: A system for facilitating automated response to a distress signal includes an attachment for a multifunction mobile computing device. In some embodiments, the attachment removably articulates to a sensor location coupled to a housing of the multifunction mobile computing device. In some embodiments, the system includes a computer program product in a non-transitory computer-readable medium. In some embodiments, the program instructions are computer-executable by the multifunction mobile computing device to implement detecting a disarticulation of the attachment from the sensor location on the multifunction mobile computing device, and, responsive to the detecting the disarticulation of the attachment from the sensor location on the multifunction mobile computing device, transmitting to a distress signal response receiver over a radio-frequency network from a radio-frequency transmitter located within a housing of the multifunction mobile computing device the distress signal.
    Type: Grant
    Filed: October 27, 2017
    Date of Patent: January 8, 2019
    Assignee: Alert Media, Inc.
    Inventors: Brian Cruver, David Godwin, Jeff Branc, Matthew Miller
  • Patent number: 10172074
    Abstract: Embodiments of the present invention provide a method for accessing a wireless local area network, a station, and an access point. The method includes: receiving, by a station, a beacon or a probe response from an access point, where the beacon or the probe response carries configuration version information; and executing, by the station, a GAS query according to the configuration version information carried in the beacon or the probe response. In the embodiments of the present invention, the access point sends the configuration version information to the station, so that the station executes the GAS query according to the configuration version information, thereby improving access efficiency.
    Type: Grant
    Filed: June 6, 2013
    Date of Patent: January 1, 2019
    Assignee: Huawei Technologies Co. Ltd.
    Inventors: Zongming Yao, Philip Barber, Xuehuan Wang
  • Patent number: 10158765
    Abstract: Services are provided based on the locations, rather than the NPA.NXX identifiers, of called and calling parties. Party location based services can be provided to the called party, to the calling party, or both. Services can include an indication of the location of each party. Services also can include an indication of charges as determined by the location of the parties, rather than the NPA.NXX identifiers. Services can be provided if the parties are using a mobile communications devices, such as a cellular phone, wireline systems (e.g., landline phones), or a combination thereof. In an example configuration, location can be provided in a hierarchy of various levels of accuracy/precision. Different levels can be representative of different resolutions of geography. An example system for facilitating party location based services includes a signaling system number 7 (SS7) network.
    Type: Grant
    Filed: August 24, 2016
    Date of Patent: December 18, 2018
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: James Fan, Thomas Barrett, Jennifer Lam, Hieu Le
  • Patent number: 10154391
    Abstract: Methods and apparatuses for covert transmission of an assistance request message from a wearable computing device are disclosed. In one embodiment, a wearable computing device receives a covert input and transmits a corresponding assistance request message without presenting an indication that such a request message is being, or has been, transmitted. Thus, a user in an emergency situation, which may worsen if a corresponding perpetrator detects a call for emergency assistance, can use the wearable computer device to send an assistance request message in a covert manner.
    Type: Grant
    Filed: July 27, 2015
    Date of Patent: December 11, 2018
    Assignee: Avaya Inc.
    Inventors: John H. Yoakum, Tony McCormack
  • Patent number: 10136276
    Abstract: A Modality-centric Mass Notification System (“Modality-centric MNS system”) for notifying a plurality of recipients of an Emergency Event is disclosed. The Modality-centric MNS system may include a Mass Notification System (“MNS”) Notification Engine, modality corridor (“MoCo”) dispatcher, and a plurality of modality corridors, wherein each modality corridor of the plurality of modality corridors establishes, for signal communication, a signal path from a plurality of signal paths, between the MNS Notification Engine and a recipient of the plurality of recipients. The MNS Notification Engine is configured to manage MNS Incidents and Notifications and the MoCo dispatcher is configured to select a first modality corridor from the plurality of modality corridors to establish a first signal path from the MNS Notification Engine.
    Type: Grant
    Filed: June 25, 2013
    Date of Patent: November 20, 2018
    Assignee: Siemens Schweiz AG
    Inventors: Johannes P. Ros, Christoph Wienands
  • Patent number: 10123198
    Abstract: A controller for use in a supplemental response system can include an initiation module that receives a communication from a primary response system. The controller can also include an interpretation module that receives the communication from the initiation module and that interprets the communication to determine a description of attention required by the source. The controller can further include a locating module that identifies a target region based on the first location of the source, and that identifies the supplemental responding entity at a second location within the target region based on the description of the attention required by the source. The controller can also include a communication module that transmits a request to a communication system of the supplemental responding entity at the second location within the target region.
    Type: Grant
    Filed: February 20, 2017
    Date of Patent: November 6, 2018
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Craig Arthur Klein, Maureen Folkerts, Gregory Harp, Larry Pearson, Barton Hawkins, Joseph Sineath
  • Patent number: 10072951
    Abstract: First sensor data generated by a first of a plurality of sensors and at least second sensor data generated by at least a second of the plurality of sensors can be received by a sensor data broker executed by a processor. The sensor data broker can publish to at least a first virtual sensor the first sensor data as first published sensor data. The sensor data broker can publish to at least a second virtual sensor the second sensor data as second published sensor data.
    Type: Grant
    Filed: December 4, 2015
    Date of Patent: September 11, 2018
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Joydeep Basu, Yuk L. Chan, Badalkumar L. Choudhary, Karunakaran Karuppiah, Heidi L. Lagares-Greenblatt, Rakesh Ranjan, Nicholas A. Vargas, Vatatmaja
  • Patent number: 10015634
    Abstract: Methods and apparatus for estimating mobile station location include receiving reported signal strengths or other attachment indicator values from a mobile station. The reported signal strengths are compared with characteristic received signal strength values in a coverage area of a mobile network. A mobile switching center determines if a local function is requested and initiates a location estimation process by a mobile location module (MLM). The MLM receives the reported signal strength contours associated with the attachment points. Based on a comparison of the reported attachment indicator values with characteristic values, the MLM provides a mobile location estimate.
    Type: Grant
    Filed: September 5, 2016
    Date of Patent: July 3, 2018
    Assignee: AT&T Mobility II LLC
    Inventors: Alan Denis MacDonald, Marc W. Sather, John Lawrence Snapp
  • Patent number: 9955327
    Abstract: A method for emergency call handling for a User Equipment (UE). A UE performs a first emergency call. The UE also transmits a first UE location report. Furthermore, the UE performs a second emergency call. The UE re-transmits the first UE location report when it is determined that a change in a UE location (since the transmission of said first UE location report) is below a threshold value. Alternatively, the UE re-transmits the first UE location report when it is determined that a time period set by a timer has not expired, wherein the time period set by this timer is set upon transmission of the first location report. Otherwise, the UE transmits a second UE location report.
    Type: Grant
    Filed: March 20, 2014
    Date of Patent: April 24, 2018
    Assignee: TELEFONAKTIEBOLAGET L M ERICSSON (PUBL)
    Inventors: Badawi Yamine, Torbjörn Wigren, Iana Siomina
  • Patent number: 9949101
    Abstract: An example of an emergency call system includes a device for triggering an emergency call and a communications device having a secure element. In various implementations, the secure element includes at least two profiles, one of which is an emergency profile; and a receiver that receives, over a local communications channel, an event issued by the device for triggering an emergency call. The communications device may also include means for activating the emergency profile, which enables emergency calls to be made in a communications network if the emergency profile is not already active. The communications device may also include means for calling an emergency number in the communications network in order to make the emergency call.
    Type: Grant
    Filed: March 10, 2014
    Date of Patent: April 17, 2018
    Assignee: OBERTHUR TECHNOLOGIES
    Inventors: Alexis Michel, Jerome Dumoulin
  • Patent number: 9942740
    Abstract: A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a communication from a vehicle over a communication pathway. Signaling is automatically sent to the vehicle from the third-party service center over the communication pathway. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.
    Type: Grant
    Filed: March 13, 2017
    Date of Patent: April 10, 2018
    Assignee: Sirius XM Connected Vehicle Services Inc.
    Inventors: Gregory Charles Corley, Tod Farrell, Barry Garrison, Scott Nelson, Thomas Barton Schalk
  • Patent number: 9928702
    Abstract: A first response locator system includes at least one emergency locator unit having a main body and a lighting unit for generating light in a plurality of different colors. Indicia is disposed along the main body, and a speaker for generating an audible sound is positioned along the main body. An internal controller controls the operation of the speaker and the lighting unit. A remote operation device communicates with the internal controller and includes a plurality of buttons for selectively activating one or both of the lighting unit and the speaker.
    Type: Grant
    Filed: May 2, 2017
    Date of Patent: March 27, 2018
    Assignee: First Response Locator Systems of America, LLC
    Inventors: Kenneth Bauldree, Angela Glynn
  • Patent number: 9917794
    Abstract: A method for redirecting Internet Protocol (IP) packets from a packet redirect source to a packet redirect destination through a switch fabric of Ethernet switches is disclosed. At the packet redirect source, the topological location and the identifier of the packet redirect destination are put in a first set of bits and a second set of bits of the destination Media Access Control (MAC) address field of the packet to be redirected. The switch fabric forwards the packet to the switch directly connected to the packet redirect destination according to the first set of bits. Then the switch forwards the packet to the packet redirect destination according to the second set of bits.
    Type: Grant
    Filed: April 18, 2016
    Date of Patent: March 13, 2018
    Assignee: LUXAR TECH, INC
    Inventor: Hei Tao Fung
  • Patent number: 9892625
    Abstract: The present invention relates to a personal protection service and method, comprise: a user terminal requesting a personal protection service by transmitting basic user information, a situation setting message, and etc., when an emergency arises; a personal protection service server connecting to the user terminal through a mobile communication network to provide an Individual Safety Guard service; and a terminal of an institution connected to the personal protection service server and a social safety network. When an emergency arises, a user who encounters danger presses an emergency button on a terminal to immediately request to the personal protection service server that the emergency be transmitted to the terminal of a guardian or an institute linked to the social safety network to respond within a short period of time, and the location of the user terminal requesting rescue is tracked so that safety personnel can be immediately dispatched to provide safety.
    Type: Grant
    Filed: August 26, 2014
    Date of Patent: February 13, 2018
    Inventor: Myung Hwan Kim
  • Patent number: 9854015
    Abstract: An approach is provided in which a public protection system sends a data collection request to user devices located within a geographical proximity of an incident in progress that instructs the user devices to capture real-time data corresponding to the incident in progress. The public protection system receives the real-time data from the user devices and determines that a set of the real-time data includes evidence data corresponding to the incident in progress.
    Type: Grant
    Filed: June 25, 2014
    Date of Patent: December 26, 2017
    Assignee: International Business Machines Corporation
    Inventors: Derek R. Brewer, Kerry M. Langford, Robert D. Wilhelm
  • Patent number: 9843611
    Abstract: An approach is provided in which a public protection system sends a data collection request to user devices located within a geographical proximity of an incident in progress that instructs the user devices to capture real-time data corresponding to the incident in progress. The public protection system receives the real-time data from the user devices and determines that a set of the real-time data includes evidence data corresponding to the incident in progress.
    Type: Grant
    Filed: August 14, 2015
    Date of Patent: December 12, 2017
    Assignee: International Business Machines Corporation
    Inventors: Derek R. Brewer, Kerry M. Langford, Robert D. Wilhelm
  • Patent number: 9832168
    Abstract: Facilitating service discovery and other operations across multiple local links is contemplated. The service discovery may be beneficial for use within local area networks (LANs) or other suitable multi-link or multi-segment networks where one or more of the links operates service discovery according to link-local messaging/addressing constraints.
    Type: Grant
    Filed: July 17, 2014
    Date of Patent: November 28, 2017
    Assignee: Cable Television Laboratories, Inc.
    Inventors: Michael Kloberdans, Christopher Donley
  • Patent number: 9820120
    Abstract: In one implementation, a computer-implemented method includes determining a location of a mobile computing device using one or more of a plurality of data sources; communicating, by the mobile computing device, with another computing device as part of a two-way video chat session over a first network connection, the communicating including transmitting the location of the mobile computing device; displaying, as part of the two-way video chat session, real-time video from the other computing device; recording video using one or more cameras that are accessible to the mobile computing device; and transmitting, over a second network connection, the video to a remote storage system for persistent storage.
    Type: Grant
    Filed: April 14, 2015
    Date of Patent: November 14, 2017
    Inventor: Christopher deCharms
  • Patent number: 9807234
    Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.
    Type: Grant
    Filed: May 19, 2016
    Date of Patent: October 31, 2017
    Assignee: BANK OF AMERICA CORPORATION
    Inventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
  • Patent number: 9787646
    Abstract: An electronic money system terminates communication to a management center indistinguishably from a case in which the communication to the management center is completed within a predetermined period when it is impossible to complete the communication to the management center within the predetermined period. By switching an operation mode, a predetermined portable terminal is used instead of a communication line to upload and download data. When it is impossible to obtain data required for processing through the communication line, processing is performed based on data possessed up until that time.
    Type: Grant
    Filed: January 17, 2008
    Date of Patent: October 10, 2017
    Assignee: Sony Corporation
    Inventors: Yasuo Takeshima, Fumio Kubono, Hiroshi Abe, Kazuo Omori, Fumio Tsuyama, Hiroshi Nakayama
  • Patent number: 9756655
    Abstract: Methods and apparatuses for acquiring/providing available channel information using Generic Advertisement Service (GAS) protocol in a wireless local area network (WLAN) are disclosed. AP (Access Point) station has a capability to acquire information for available channels from a database using a specific protocol related to an operation within the White Space (e.g. Access Network Query Protocol (ANQP)). And, non-AP station can retrieve the information for available channels by transmitting a Generic Advertisement Service (GAS) initial request frame to the AP station, wherein the GAS initial request frame comprises an Advertisement Protocol Element whose element ID indicates the specific protocol, and receiving a GAS initial response frame comprising a White Space Map (WSM) the specific protocol.
    Type: Grant
    Filed: December 15, 2014
    Date of Patent: September 5, 2017
    Assignee: LG Electronics Inc.
    Inventors: Eun Sun Kim, Yong Ho Seok
  • Patent number: 9743378
    Abstract: Master Street Address Guide (MSAG)-validated street address data is correlated with real-world geographic (e.g., latitude/longitude) data. Conventional MSAG-validated street address data is processed, or geocoded, into an additional (or integrated) database that associates latitude/longitude information with a particular entry in the existing MSAG-validated database. The association of the lat/lon data may be direct, or indirect using link ID or other unique tags indicating a particular entry in the MSAG-validated database. The geocoding need be performed only once by a service provider, e.g., as part of the deployment of an emergency service system. In this way, the closest public service answering point (PSAP) to a given latitude/longitude position of a wireless or VoIP device may be determined quickly, providing emergency services with the smallest possible reliable response time.
    Type: Grant
    Filed: February 3, 2016
    Date of Patent: August 22, 2017
    Assignee: Telecommunication Systems, Inc.
    Inventors: Ritesh Bansal, David Byron
  • Patent number: 9736670
    Abstract: Disclosed are devices, systems, methods, and media for efficient emergency calling using digital devices. In some embodiments, a user is able to make an emergency call by a one-touch or dual-touch process. An authentication process may reduce inadvertent and unauthorized emergency calling. Persistent emergency buttons are also disclosed that may be used for calling emergency in different states of the device.
    Type: Grant
    Filed: December 16, 2016
    Date of Patent: August 15, 2017
    Assignee: RAPIDSOS, INC.
    Inventors: Anil Mehta, Michael John Martin, Nicholas Edward Horelik, Matthew Bozik, Kris Kolodziej
  • Patent number: 9712571
    Abstract: A method and system are provided for admitting new participants to an ongoing conference session. In one example, a conference server hosting a conference session may receive a request for a UE to join the ongoing conference session. In response to receiving such a request, the conference server may determine whether to admit the UE to the ongoing conference session as a full participant or as a partial participant. When the conference server determines to admit the UE as a full participant, the conference server establishes a conference leg with the UE and permits the UE to communicate with each and every current participant of the ongoing conference session. However, when the conference server determines to admit the UE as a partial participant, the conference server may establish a conference leg with the UE and may permit the UE to communicate with just some of the ongoing conference's current participants.
    Type: Grant
    Filed: July 16, 2014
    Date of Patent: July 18, 2017
    Assignee: Sprint Spectrum L.P.
    Inventors: Lyle T. Bertz, Joao C. Teixeira De Magalhaes, Von K. McConnell, Lyle W. Paczkowski, Stephen J. Bye
  • Patent number: 9689988
    Abstract: A variety of methods, systems, devices and arrangements are implemented for emergency call centers. According to one such method, a location database is populated from a plurality of endpoint devices. The location database determines locations for nodes in a data transmission route from information received from the endpoint devices. Emergency calls using these nodes are located using the populated database.
    Type: Grant
    Filed: June 3, 2010
    Date of Patent: June 27, 2017
    Assignee: 8x8, Inc.
    Inventors: Bryan Martin, Garth Judge
  • Patent number: 9693213
    Abstract: Computer systems, according to various embodiments, are adapted to assist emergency services providers in determining the location of an individual who is in need of help. In various embodiments, the system may be adapted to determine a current dispatchable location for the individual who is in need of help, use the determined dispatchable location to determine which particular public-safety answering point will be handling an emergency call regarding the individual, update a data structure associated with the particular public-safety answering point to indicate the individual's current location, and then initiate and/or mediate a call between the individual and the emergency services provider. In various embodiments, updating the database may provide more accurate information regarding the individual's location than would otherwise be available for the individual.
    Type: Grant
    Filed: December 28, 2016
    Date of Patent: June 27, 2017
    Assignee: Laaser Critical Communications Corp.
    Inventors: Michael R. Self, Frederick L. White
  • Patent number: 9693212
    Abstract: Disclosed are devices, systems, methods, and media for efficient emergency calling using digital devices. In some embodiments, a user is able to make an emergency call by a one-touch or dual-touch process. An authentication process may reduce inadvertent and unauthorized emergency calling. Persistent emergency buttons are also disclosed that may be used for calling emergency in different states of the device.
    Type: Grant
    Filed: December 16, 2016
    Date of Patent: June 27, 2017
    Assignee: RAPIDSOS, INC.
    Inventors: Anil Mehta, Michael John Martin, Nicholas Edward Horelik, Matthew Bozik, Kris Kolodziej
  • Patent number: 9684711
    Abstract: A method may provide an agent service to a user terminal by including receiving a user instruction from the user terminal, determining whether at least one agent reply to at least one keyword included in the user instruction is able to be searched for in a database, providing at least one suggestive query to the user terminal to allow a search for the at least one agent reply, receiving at least one set of additional information with respect to the at least one suggestive query from the user terminal, and providing the at least one agent reply to the user terminal based on the at least one set of additional information.
    Type: Grant
    Filed: August 21, 2014
    Date of Patent: June 20, 2017
    Assignee: LG CNS CO., LTD.
    Inventors: Jee Won Ahn, Nam Kyu Kang, Dong Kuk Park, Sung Woo Park
  • Patent number: 9680736
    Abstract: In one aspect, a method of mixed media communication is provided. The method includes initializing, via an electronic device, a session associated with a sender device, the session including data of a first media type; determining a destination for the data of a first media type, the determination based on the first media type and available destination information; providing the data of the first media type to the determined destination; receiving data of a second media type for the session with the sender device; determining a second destination for the data of the second media type, the determination based on the second media type and the available destination information; and providing the data of the second media type to the second destination. A device and computer-readable medium for mixed media communication are also described.
    Type: Grant
    Filed: July 11, 2016
    Date of Patent: June 13, 2017
    Assignee: Airbus DS Communications, Inc.
    Inventor: Ameel Kamboh
  • Patent number: 9665250
    Abstract: A method of selecting text when an indicator is in a text field includes: receiving a scrolling input at a navigation device; and selecting the text field when the scrolling input moves beyond a boundary of the text field at a location where a tab function is unavailable.
    Type: Grant
    Filed: February 7, 2011
    Date of Patent: May 30, 2017
    Assignee: BlackBerry Limited
    Inventor: Jeffrey Charles Bos
  • Patent number: 9642167
    Abstract: A wireless network can include one or more nodes distributed throughout a physical environment. The locations of client devices within the wireless network can be determined based on observing measurements of wireless signals exchanged between the nodes and the client devices. In some example embodiments, the capability of determining location information of client devices more accurately can be utilized for enhancing Voice over Internet Protocol (VoIP) functions. In an example embodiment, a phone call can be intelligently routed to where the user is located within the wireless network. In another example embodiment, more accurate location information can be provided to emergency response personnel in the event of an emergency. In another example embodiment, the volume of a VoIP-enabled client device can be adjusted depending on the proximity of other users.
    Type: Grant
    Filed: December 17, 2015
    Date of Patent: May 2, 2017
    Assignee: CISCO TECHNOLOGY, INC.
    Inventors: Ian M. Snyder, Morgan Teachworth
  • Patent number: 9609497
    Abstract: An access control device may include logic configured to receive a request from a user device to set up a packet connection for an emergency session to a packet data network via an access network. The logic may be further configured to determine a location associated with the user device; identify a public safety answering point associated with the determined location; determine whether a connection capacity associated with the identified public safety answering point has been reached; and reject the request to set up the packet connection for the emergency session, in response to determining that the connection capacity associated with the identified public safety answering point has been reached.
    Type: Grant
    Filed: November 16, 2012
    Date of Patent: March 28, 2017
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Mingxing S. Li, Priscilla Lau, Xuming Chen
  • Patent number: 9584959
    Abstract: Systems, methods, and computer readable media for location-sensitive identifier translation in a telecommunications network are disclosed. According to one aspect, the subject matter described herein includes a method for providing location-sensitive called-party identifier translation in a telecommunications network. The method includes, at a signaling node that includes at least one processor: receiving a first signaling message that includes a called party identifier; determining proximity information associated with the calling party; performing a location-sensitive called party identifier translation based on the proximity information associated with the calling party; and sending the first signaling message or a second signaling message, the sent message including the translated called party identifier.
    Type: Grant
    Filed: November 24, 2009
    Date of Patent: February 28, 2017
    Assignee: Tekelec Global, Inc.
    Inventors: Raghavendra Gopala Rao, Devesh Agarwal, Adam B. Roach, Peter Joseph Marsico
  • Patent number: 9571648
    Abstract: A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. Location information for the outgoing telephone line is input into a location database.
    Type: Grant
    Filed: November 24, 2015
    Date of Patent: February 14, 2017
    Assignee: AT&T Intellectual Property I, LP
    Inventors: John Joseph Savaglio, Richard Bruce Fowler
  • Patent number: 9549067
    Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.
    Type: Grant
    Filed: May 19, 2016
    Date of Patent: January 17, 2017
    Assignee: BANK OF AMERICA CORPORATION
    Inventors: David Luke Hallam, Andrew Sheldon, Aleksander F. Kravchenko, George Vettiyedathuparampil Thomas
  • Patent number: 9536419
    Abstract: A method for providing notification of an alarm event to a plurality of individuals and communication therebetween having steps that include: receiving an alarm event signal from an alarm system indicating an alarm event; determining a customer associated with the alarm event; determine a plurality of individuals that are to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector having a corresponding transmission identifier; correspondingly associating the selected transmission identifier with the alarm event; sending an alarm event notification to each of the plurality of individuals utilizing the selected transmission vector; and receiving a response to the notification and automatically associating the same; directing each of the plurality of individuals into a virtual chat room corresponding to the alarm event; and facilitating communication between the individuals within the virtual chat room.
    Type: Grant
    Filed: November 25, 2014
    Date of Patent: January 3, 2017
    Assignee: LiveWatch Security, LLC
    Inventor: Robert Bradford Morehead
  • Patent number: 9507923
    Abstract: A triggering mechanism may provide a user of a device the ability to send a multimedia message and/or capture multimedia information via the device without the user unlocking the device, without the user opening a messaging application and/or without the user opening an information capturing application on the device. In an example configuration, an emergency call button, or the like, on the device may provide a user several options for sending a message and/or capturing information. Upon selecting one or more of the options, applications for effectuating the selected option(s) may be automatically initiated without user intervention.
    Type: Grant
    Filed: October 27, 2014
    Date of Patent: November 29, 2016
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Brian Kevin Daly
  • Patent number: 9509730
    Abstract: A method, apparatus and computer-readable medium for identifying a subscriber home domain in a communication network are described. A national subscriber profile is partitioned into regions and a NAPTR resource record is modified to identify in which region a particular subscriber is located. In response to a calling party requesting that a connection to a called party be established, a database is queried to provide a modified NAPTR record which identifies the region in which the called party is located. A connection can then be established without polling each region.
    Type: Grant
    Filed: May 8, 2015
    Date of Patent: November 29, 2016
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Bernard Ku, Lakshminarashimhan Naidu, Armstrong Soo
  • Patent number: 9497610
    Abstract: An incident management system includes some form of portable machine-readable data and a collector unit and optionally a manager unit for receiving the machine-readable data where one or all of the portable machine-readable data, the collector unit or the manager unit is provided in the form of a cell-enabled device. The portable machine-readable data may include identification information of a person or a resource/asset. By providing the portable machine-readable data in the form of cell-enabled devices each having a GPS unit, the location of the responders to the incident may be tracked in real time.
    Type: Grant
    Filed: March 31, 2015
    Date of Patent: November 15, 2016
    Assignee: Salamander Technologies, LLC
    Inventor: Russell L. Miller
  • Patent number: 9491292
    Abstract: Methods and systems for the storage and retrieval of originating caller location information in an emergency services system are disclosed. Subscriber information from a telephone service provider is received by a NG-911 service provider, the subscriber information including a subscriber telephone number and an associated subscriber address. The service provider generates geo-spatial coordinates corresponding to said subscriber address and stores the subscriber information and the corresponding geo-spatial data in a geographic information system (GIS) database, indexed at least according to said subscriber telephone number. In response to a query from a PSAP relating to an emergency service call originating from the subscriber telephone number, the NG-911 service provider queries the GIS database for the originating telephone number and returns the geo-spatial coordinates and the associated subscriber address.
    Type: Grant
    Filed: November 26, 2014
    Date of Patent: November 8, 2016
    Assignee: Synergem Technologies, Inc.
    Inventors: Richard Maw, Myron S. Herron, Jr.
  • Patent number: 9448641
    Abstract: A gesture input apparatus that includes a command determination portion provided in a vehicle and determining a command according to a gesture of a first region in an upper limb of an operator who rides on the vehicle, a command output portion outputting the command determined by the command determination portion, a speed detection portion detecting a movement speed of a second region that is positioned nearer to a shoulder of the operator than the first region in the upper limb, and an output prohibition portion prohibiting an output of the command by the command output portion when the movement speed detected by the speed detection portion is equal to or more than a predetermined speed is provided.
    Type: Grant
    Filed: May 12, 2015
    Date of Patent: September 20, 2016
    Assignee: DENSO CORPORATION
    Inventors: Koji Hamada, Tetsuya Tomaru
  • Patent number: 9432827
    Abstract: Determining if non-voice emergency services (NOVES) are available is accomplished via an indicator provided via a control channel and/or via a query to a network entity. For example, a NOVES indicator can be provided, via a control channel message, to a communications device, indicating whether non-voice emergency services (NOVES) are available or not available. Additionally, capabilities of public safety answering points (PSAPs) providing NOVES can be included. For example, the indicator can include information as to whether an identified PSAP can receive a text based emergency message, an emergency message comprising an image, and emergency message comprising audio, and/or an emergency message comprising video. In another example configuration, a communications device can query a communications network to determine the availability of NOVES and PSAP capabilities.
    Type: Grant
    Filed: April 7, 2015
    Date of Patent: August 30, 2016
    Assignees: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: DeWayne Sennett, Brian Daly, Charles Musgrove, George Stanek
  • Patent number: 9420447
    Abstract: In one embodiment, a wireless mobile User Equipment (UE) device comprises a message generator configured to send a SIP request message via a first IP network and a processor configured to process a SIP response message received from a network node via the first IP network, the processor further configured to process instructions to provide a treatment for at least one message body content of the SIP response message based on a value of a content type indicator independent of at least one of an absence of a content disposition indicator, a content disposition indicator without a value and a content disposition indicator having a value. The treatment, applied by the UE device, may comprise one of: (i) performing an Emergency Services (ES) call effectuated via a CS network and (ii) performing a registration and an ES call effectuated via an IP network.
    Type: Grant
    Filed: November 2, 2015
    Date of Patent: August 16, 2016
    Assignee: Blackberry Limited
    Inventors: Jan Hendrick Lucas Bakker, Adrian Buckley, Andrew Michael Allen
  • Patent number: 9420099
    Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time via a data channel operable to convey one or more of text, voice, video, still images, video images, location information, and social media content. As a benefit, PSAP resource may obtain a more complete knowledge of the emergent situation and better coordinate mitigation activities for the emergent event.
    Type: Grant
    Filed: March 30, 2015
    Date of Patent: August 16, 2016
    Assignee: Avaya Inc.
    Inventors: Parameshwaran Krishnan, Joann J. Ordille, Navjot Singh
  • Patent number: 9420116
    Abstract: Systems and methods to prioritize emergency calls being placed to an emergency call center are based on geographical information, context information, and/or historical information associated with the emergency calls.
    Type: Grant
    Filed: January 29, 2015
    Date of Patent: August 16, 2016
    Assignee: TRITECH SOFTWARE SYSTEMS
    Inventors: Mark David Hamilton, Rochelle Rae Newsome, Scott Michael MacDonald, Paul L. Crosby, Chen-Lu Meng, Ken D. Martin
  • Patent number: 9420444
    Abstract: An emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is routed over the switched PSTN to a Voice Over Internet Protocol (VoIP) call server, where the switched call is converted to a session initiating protocol (SIP) packetized IP call for presentation to an emergency services gateway, which reconverts the call to TDM and connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC).
    Type: Grant
    Filed: March 25, 2013
    Date of Patent: August 16, 2016
    Assignee: Telecommunication Systems, Inc.
    Inventors: Richard Dickinson, John Gordon Hines, Jonathan Croy
  • Patent number: 9402159
    Abstract: Computer systems, according to various embodiments, are adapted to assist emergency services providers in determining the location of an individual who is in need of help. In various embodiments, the system may be adapted to determine a current dispatchable location for the individual who is in need of help, update a data structure associated with a public-safety answering point to indicate the individual's current location, and then initiate and/or mediate a call between the individual and the emergency services provider. In various embodiments, updating the database may provide more accurate information regarding the individual's location than would otherwise be available for the individual.
    Type: Grant
    Filed: November 12, 2015
    Date of Patent: July 26, 2016
    Assignee: LaaSer Critical Communications Corp.
    Inventors: Michael R. Self, Frederick L. White