Central Office Responsive To Emergency Call Or Alarm (e.g., "911", Operator Position Display) Patents (Class 379/45)
  • Patent number: 11509761
    Abstract: Embodiments provide a method for providing a call center supplemental workflow tool, including: receiving from a database a workflow decisional matrix, a plurality of questions, and a plurality of scripts; displaying a web-based graphical user interface on a display providing at least one question or one script; receiving user input; determining, at least another question or at least another script, to be displayed, wherein determining is based upon the user input and the decisional matrix and advances the workflow; based upon the decisional matrix, determining that the workflow has been completed; providing an output of the questions displayed and the user input received; and the output being provided to a primary software application. Other aspects are described and claimed.
    Type: Grant
    Filed: April 14, 2021
    Date of Patent: November 22, 2022
    Assignee: Hartford Fire Insurance Company
    Inventors: Samantha Jaszczuk Elizondo, Taylor Knight Brawner, Andres Pelaez
  • Patent number: 11438732
    Abstract: A mobile device that can optionally communicate with a server, the mobile device including latitude/longitude determining capabilities, a display, a data communication system and a power source. The mobile device can be used to communicate, provide location information, track an individual, as well as allow alerting, such in a case of an emergency. This location information could be accompanied with one or more of video information, audio information, multimedia information, and pictures taken by the mobile device. The mobile devices also allow inner-communicability among the devices such as text messaging, chat, voice communications, and the like. The capabilities of the mobile device can also be used to determine if the device has traversed a geo-fence, or defined electronic perimeter, with the crossing of the perimeter capable of triggering special functionality such as the turning on of the mobile device, or smart phone, sending an alert, altering functionality, or the like.
    Type: Grant
    Filed: February 25, 2020
    Date of Patent: September 6, 2022
    Assignee: VETRIX, LLC
    Inventors: Melani S. Hernoud, Duran David Dunn
  • Patent number: 11375063
    Abstract: Systems for and methods of determining the priority of a call interaction include receiving a call interaction from a call center; validating, by a validation and transcription engine, that the call interaction is authentic; converting, by the validation and transcription engine, the call interaction into text; extracting, by a data calculation engine, organization, location, and time information from the text; calculating, by the data calculation engine, a priority of the call interaction from the extracted information and the text; determining that the call interaction should be transmitted to a queue of the call center for initial handling by a call center agent; and transmitting the call interaction, the calculated priority, and the extracted information to the call center.
    Type: Grant
    Filed: March 10, 2021
    Date of Patent: June 28, 2022
    Assignee: NICE LTD.
    Inventors: Roman Frenkel, Tal Raskin, Adi Ben Zeev, Stav Mishory, Dan Teplitski, Hadas Katz
  • Patent number: 11356832
    Abstract: A method for enabling Mission Critical Push to Talk (MCPTT) services in a telecommunications network is presented. The method is performed by a mobile terminal (MT) and incudes receiving an imminent peril or emergency MCPTT call from at least one other MT, the call indicating an emergency state for the at least one other MT, determining a number of MTs indicating an emergency state, and raising an MCPTT emergency alert if the determined number of MTs indicating an emergency state exceeds a threshold. An MT, an escalation server, a computer program, and a computer program product are also presented.
    Type: Grant
    Filed: April 20, 2017
    Date of Patent: June 7, 2022
    Assignee: Telefonaktiebolaget LM Ericsson (Publ)
    Inventors: Stefan Wänstedt, Tommy Arngren, Tomas Jönsson, Peter Ökvist
  • Patent number: 11356833
    Abstract: Described herein are systems, devices, methods, and media for transmitting emergency alerts, emergency services requests, and emergency data associated with emergency alerts and emergency service requests to relevant parties, such monitoring centers and emergency service providers.
    Type: Grant
    Filed: May 27, 2021
    Date of Patent: June 7, 2022
    Assignee: RAPIDSOS, INC.
    Inventors: Michael John Martin, Riccardo Pellegrini, Nicholas Edward Horelik, William Thomas Guthrie
  • Patent number: 11349986
    Abstract: A wireless telecommunications system provides location-specific call forwarding. The system can receive a request to connect a voice call to the wireless device, which can invoke a call forwarding procedure depending on a status of a subscriber associated with the wireless device. When the system determines that a current location of the wireless device is different from a default location, location-specific call forwarding information is used to forward the voice call to a terminating node associated with the location-specific forwarding information rather than a default terminating node for the default location. The terminating node can include a voicemail server that plays back a location-specific voicemail greeting to the caller.
    Type: Grant
    Filed: October 27, 2020
    Date of Patent: May 31, 2022
    Assignee: T-Mobile USA, Inc.
    Inventor: Bikash Agarwal
  • Patent number: 11323565
    Abstract: A software platform includes emergency event processing functionality for detecting and mapping emergency event occurrences. The emergency event processing includes call path processing for concurrently routing an emergency call from a device registered with the software platform for a customer thereof to a public safety access point and to a monitoring device of the customer. The concurrent routing enables an operator of the monitoring device to join the emergency call, for example, by monitoring the call to determine how to notify other operators of the customer of the subject emergency event or by participating in the call to assist in the emergency event response. The concurrent routing may further automate, and therefore expedite, the signaling of an emergency event to others at the location of the emergency event, such as to prevent further risk of harm.
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: May 3, 2022
    Assignee: Zoom Video Communications, Inc.
    Inventors: Walter F. C. Anderson, Vi Dinh Chau
  • Patent number: 11244127
    Abstract: An apparatus is configured to receive a data feed. The data feed includes location data of a first card reader that may be compromised and an identifier of the party that initiated the alert. The apparatus is further configured to determine that the location data of the first card reader matches a location identifier associated with a first card reader owner profile. The apparatus is also configured to determine that the owner of the card reader is not the entity receiving the alert. The apparatus then determines that there is not a match between the identifier of the party that initiated the alert and a user identifier from a plurality of user account profiles. The apparatus is further configured to transmit a message to the card reader owner indicating that the card reader may be compromised.
    Type: Grant
    Filed: September 25, 2020
    Date of Patent: February 8, 2022
    Assignee: Bank of America Corporation
    Inventors: Neal Aaron Slensker, Geoffrey George Aslaksen, Richard Martin Seymour Scot
  • Patent number: 11206327
    Abstract: Systems, devices, and methods including: capturing, by a capture device, an audio and corresponding location metadata associated with an emergency call; refining the location metadata to provide a refined location metadata; correlating, by the capture device, the refined location metadata of the emergency call with a geofenced location of the computing devices of one or more first responders (FRs); screening, by the capture device or the computing device, the emergency call data; transmitting, by the capture device, a first signal to the one or more computing devices based on the correlation, the transmitted signal including a portion of the captured audio and corresponding location metadata; receiving, by the capture device, an accept signal from the one or more computing devices of one or more FRs; transmitting, by the capture device, a second signal to the one or more computing devices based on the received accept signal.
    Type: Grant
    Filed: November 12, 2020
    Date of Patent: December 21, 2021
    Assignee: HIGHERGROUND, INC.
    Inventors: William F. Reber, Rajesh ChandraMohan Garg, Samuel Hood Smith, Thomas W. Goodwin, III
  • Patent number: 11172070
    Abstract: A system includes a traveling unit provided with a movement mechanism; a plurality of types of main body units equipped with different facilities, each main body unit being configured to form an emergency vehicle by being coupled with the traveling unit; and an information processing apparatus configured to manage the traveling unit and the plurality of types of main body units. The information processing apparatus includes a processor configured to analyze details of a first emergency call made to a fire-fighting organization, select a main body unit of a first type equipped with a facility matching the details of the first emergency call from the plurality of types of main body units, and dispatch an emergency vehicle coupling the main body unit of the first type and the traveling unit.
    Type: Grant
    Filed: November 17, 2020
    Date of Patent: November 9, 2021
    Assignee: TOYOTA JIDOSHA KABUSHIKI KAISHA
    Inventors: Yuki Nakano, Masato Ura, Koji Takao, Hideyuki Sakurai, Keisuke Hotta, Rieko Masutani, Atsushi Hanawa, Masanobu Ohmi, Takashi Hayashi, Atsushi Nabata, Tetsuro Sakaguchi
  • Patent number: 11159676
    Abstract: Methods for ERL Correction are provided including receiving a VoIP emergency call from an emergency caller. The VoIP emergency call is identified by a unique ELIN. The ERL data associated with the unique ELIN is retrieved from a LIS using the unique ELIN. A notification is intercepted at the LIS. The notification contains both an original extension number or a DID number and the ERL data. The ERL data is matched using the ELIN to the ERL data to locate one of the original extension number and the DID number. A correct physical address is located using the original extension number or the DID number. Address data is corrected in the ERL to include the correct physical address of the emergency caller to provide a corrected ERL. The notification is reissued including the corrected ERL and the VoIP emergency call is routed to a PSAP with the corrected ERL.
    Type: Grant
    Filed: May 25, 2021
    Date of Patent: October 26, 2021
    Assignee: Bandwidth, Inc.
    Inventor: Thomas Ginter
  • Patent number: 11153742
    Abstract: A system for providing locations of emergency callers receives call data related to emergency calls received at a public safety answering point (PSAP) and a supplemental data signal that includes a location of an emergency. A signal correlation engine determines whether the supplemental data signal corresponds to one of the emergency calls received at the PSAP. A web server provides a user interface that includes a map and a supplemental signal indicator corresponding to the supplemental data signal. The supplemental signal indicator is positioned on the map at the location of the emergency, and the supplemental signal indicator has a visual characteristic indicating whether or not the supplemental data signal corresponds to an emergency call received at the PSAP.
    Type: Grant
    Filed: December 9, 2020
    Date of Patent: October 19, 2021
    Assignee: RapidDeploy, Inc.
    Inventors: Reinhard Ekl, Brooks Thomas Shannon
  • Patent number: 11108909
    Abstract: A system, method, and computer program product for customer contact management via voice, chat, e-mail and social network contacts includes a balanced service process (BSP) that includes a plurality of cause or response codes for maximizing first contact resolution (FCR) and CSAT. The BSP is incorporated within a contact center (single center, multiple centers and/or work at home), which receives voice calls, SMS messages, email, chat, or social media communications from customers.
    Type: Grant
    Filed: June 29, 2020
    Date of Patent: August 31, 2021
    Assignee: BalanceCXI, INC.
    Inventors: Daniel L. Pearce, Timothy N. Lavin
  • Patent number: 11100783
    Abstract: A multimedia centric event (emergency or non-emergency) response communications method and apparatus for providing a chain of custody of Selected Voice, Selected Video, and Selected Data about an event, the method being executed by a network connected computer system having a processor, a machine-readable memory, and a Chain of Custody Network which includes at least an Admissible Content Database and a chain of custody computer application.
    Type: Grant
    Filed: July 5, 2019
    Date of Patent: August 24, 2021
    Inventors: Michael Romano, Margaret May Arminas DeFilippo
  • Patent number: 11076051
    Abstract: A Voice over Internet Protocol (VoIP) endpoint device is configured to interface with a VoIP server provides VoIP services to a plurality of VoIP-capable endpoint devices. The VoIP endpoint device includes at least one computer processor circuit and memory circuit that are configured to receive current geolocation data. The VoIP endpoint device retrieves previously-reported geolocation data from the memory circuit and determines, based upon the previously-reported geolocation data and the current geolocation data, that a mismatch trigger event has occurred. The VoIP endpoint device sends, in response to the determining, the current geolocation data from the particular endpoint device to the VoIP server. The current geolocation data is stored in the memory circuit.
    Type: Grant
    Filed: May 4, 2016
    Date of Patent: July 27, 2021
    Assignee: 8x8, Inc.
    Inventor: Slobodan Miskovic
  • Patent number: 11032308
    Abstract: Systems and methods for source verification are disclosed. A method includes: receiving, by a computing device, a report from a first source; determining, by the computing device, the first source is listed in a source repository based on receiving the report; selecting, by the computing device, a second source at a location remote from the first source based on the source being listed in the source repository; confirming, by the computing device, the report from the first source based on information received from the second source; repeating, by the computing device, the selecting and the confirming until a value of information in the report from the second source exceeds an information trust level value for the report.
    Type: Grant
    Filed: November 22, 2019
    Date of Patent: June 8, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Charles E. Beller, Gregory J. Boss, Christopher L. Molloy, Bernadette A. Pierson
  • Patent number: 11019206
    Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.
    Type: Grant
    Filed: December 23, 2019
    Date of Patent: May 25, 2021
    Assignee: Tools/400 Inc.
    Inventor: Thomas M. Klaban
  • Patent number: 11005991
    Abstract: A captioning system includes an assisted user's communication system, including a display screen, a microphone, a speaker, an input device for specifying a calling number of a hearing user's communication device, and a processor linked to the display screen microphone, speaker and input device. The processor is programmed to perform the steps of: (i) upon entry of a calling number via the input device, scanning the calling number, (ii) identifying a type of the calling number; (iii) where the type is a first type, performing a first process to initiate a remote captioning service; and (iv) where the type is a second type, performing a second process to initiate a remote captioning service where the second process is different than the first process.
    Type: Grant
    Filed: November 7, 2019
    Date of Patent: May 11, 2021
    Assignee: Ultratec, Inc.
    Inventors: Robert M Engelke, Kevin R Colwell, Troy D Vitek
  • Patent number: 10936663
    Abstract: A crowdsourced dialogue system includes a first and second computer system, a training system, and an automated response system. The first computer system includes a caller interface operated by a non-expert user and to generate caller dialogue data based on inputs to the first computer system from the non-expert user. The second computer system includes an expert interface operated by an expert user and to generate expert dialogue data based on inputs to the second computer system from the expert user. The training system includes a general domain dialogue database. The training system is configured to generate a domain-specific dialogue database based on the caller dialogue data and the expert dialogue data. The automated response system includes a chatbot that is trained with the general domain dialogue database and the domain-specific dialogue database to generate natural language dialogue data at least in a domain of the domain-specific dialogue database.
    Type: Grant
    Filed: December 4, 2018
    Date of Patent: March 2, 2021
    Assignee: Robert Bosch GmbH
    Inventors: Lixiu Yu, Alessandro Oltramari
  • Patent number: 10904816
    Abstract: A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.
    Type: Grant
    Filed: October 29, 2019
    Date of Patent: January 26, 2021
    Assignee: TANGO NETWORKS, INC.
    Inventors: Andrew Silver, Lathan Lewis, Patricia Landgren
  • Patent number: 10880219
    Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for balancing or routing a received communication on a telecommunications network among a plurality of network devices. More particularly, a load balancing unit is associated with a telecommunications network that receives communications from one or more network devices intended for transmission through that network and selects an associated component of the network to process the communication.
    Type: Grant
    Filed: April 18, 2019
    Date of Patent: December 29, 2020
    Assignee: Level 3 Communications, LLC
    Inventors: Adam Charles Uzelac, Paul Edward Erkkila
  • Patent number: 10872518
    Abstract: An alert communication device, an alert activation device, and an alert management system are provided. The alert management system may include one or more alert communication devices communicatively coupled to one or more other alert communication devices and configured to provide one or more of a visual alert and an audio alert and one or more alert activation devices communicatively coupled to at least one alert communication device of the one or more alert communication devices.
    Type: Grant
    Filed: January 24, 2020
    Date of Patent: December 22, 2020
    Assignee: Alertpoint, LLC
    Inventor: David Gordon Allen
  • Patent number: 10817593
    Abstract: Systems and methods relating to alerting users as to user information to be exchanged during transactions. A user information system (UIS) information circuit and an associated user information database populates an account with user information received from at least one of the user and a plurality of entities. A user information request relating to a transaction is received from an entity computing system associated with an entity over a network via a network interface circuit. A security circuit sends an alert including an approval request containing an identification of user information requested in the user information request to a user computing device associated with the user over the network. The security circuit receives an approval of the approval request from the user computing device, and the UIS information circuit provides the approved information to the entity to complete the transaction.
    Type: Grant
    Filed: December 20, 2016
    Date of Patent: October 27, 2020
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Venu Andra, Balinder Mangat, Tabari D. Williams
  • Patent number: 10791603
    Abstract: A method of controlling a dimmable LED driving circuit, can include: detecting a voltage across an electrolytic capacitor in the LED driving circuit; determining whether the voltage across the electrolytic capacitor is less than a predetermined value; and charging the electrolytic capacitor by an auxiliary circuit when the voltage across the electrolytic capacitor is less than the predetermined value, in order to reduce time required for the voltage across the electrolytic capacitor to rise to a start-up voltage of an LED load.
    Type: Grant
    Filed: October 2, 2019
    Date of Patent: September 29, 2020
    Assignee: Silergy Semiconductor Technology (Hangzhou) LTD
    Inventors: Jianxin Wang, Guojia Liu
  • Patent number: 10779197
    Abstract: A method includes receiving a request to initiate an emergency call, directing, the mobile device to initiate the emergency call using a cellular network, receiving a network not available indication that the emergency call cannot be completed using the cellular network, selecting location information of the mobile device and requesting the emergency call be initiated by a VoIP client on the mobile device using the location information obtained from the selecting step.
    Type: Grant
    Filed: February 15, 2019
    Date of Patent: September 15, 2020
    Assignees: AT&T Intellectual Property I, L.P., Interwise, Ltd.
    Inventors: Barry J. Elia, Zahi Kapeluto
  • Patent number: 10742809
    Abstract: A device, system and method for duplicate call handling at a public-safety answering point (PSAP) device is provided. The PSAP device: routes a call from a caller to a call-taker, the call associated with an incident; receives, via an input device of the call-taker, information related to the incident to populate a record associated with the call; prior to the record being complete, receives, via the input device, input to handover the call to an information collection application, the input indicative of the call being a duplicate call; determines, via the information collection application, remaining information to be collected based on one or more of: a duplicate call policy and the information already received; receives, via the information collection application to verbally communicating with the caller on the call, at least a portion of the remaining information to continue to populate the record; and ends the call.
    Type: Grant
    Filed: November 27, 2019
    Date of Patent: August 11, 2020
    Assignee: MOTOROLA SOLUTIONS, INC.
    Inventors: Francesca Schuler, James C. Duran, Allen F. Bonney, Christopher E. Blackshear
  • Patent number: 10743137
    Abstract: A system for facilitating remote assistance, the system configured to: receive, from a second computing device, device location data of the second computing device; identify, responsive to receiving a trigger communication from the second computing device, one or more proximate users within a predefined distance of the second computing device; generate an assistance communication including a prompt for assistance; transmit, to one or more third computing devices of the identified proximate users, the assistance communication; receive, from an assisting device among the one or more third computing devices, an assistance response indicative of an indication that the user of the assisting device is willing to assist the user of the second computing device; transmit, to the second computing device, a user profile associated with the user of the assisting device; and responsive to receiving an assistance acceptance, facilitate a communication channel between the second computing device and the assisting device.
    Type: Grant
    Filed: March 11, 2020
    Date of Patent: August 11, 2020
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Lawrence Hutchison Douglas, Jr., Ya Liu
  • Patent number: 10728732
    Abstract: A notification of an emergent condition is provided. A mobile device application executing on the processor of a user device, and communicates with a server system over a telecommunications network, which generally comprises the public Internet. The mobile device user includes a “dead man's switch” control, which begins the emergency notification process if released. The emergency alert process uses a central case management server to provide a uniform interface into key data, reducing the need for operators to provide information verbally.
    Type: Grant
    Filed: April 26, 2019
    Date of Patent: July 28, 2020
    Inventors: William Zachary Winkler, Christopher Chad Womack, Aaron Mikkael Kunnemann
  • Patent number: 10715662
    Abstract: Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be placed on hold. The AI bot may determine, based on the context associated with the call, that the call should be taken off hold.
    Type: Grant
    Filed: April 9, 2019
    Date of Patent: July 14, 2020
    Assignee: MOTOROLA SOLUTIONS, INC.
    Inventors: Mariya Bondareva, Randy L. Ekl, David Kaleko
  • Patent number: 10715988
    Abstract: Various embodiments disclosed herein provide for a disaster event management system that can track location of employees and other affected during disaster events and other emergency situations and determine their safety status. The disaster event management system can determine when an emergency event has occurred, and determine which employees are likely to be affected by the emergency, based on their location at the time and other directory information. The system can provide an interface on user equipment devices operated by the employees (mobile devices, laptops, computers, tablets, etc) to provide their status along with an identification code to verify their identification. In an embodiment, the system can prompt the user equipment devices to provide a status in response to determining that the employee may be affected by the emergency situation.
    Type: Grant
    Filed: July 3, 2019
    Date of Patent: July 14, 2020
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Karl Neybert, Stephen Deshaies, Barry Husby, Daniel Steven, Martha Happ
  • Patent number: 10701540
    Abstract: According to an aspect, there is provided a method and an apparatus for controlling an emergency communication. A signal indicating an emergency relating to a user of a user device is detected. A search is performed for valid recipients for an emergency communication relating to the emergency, a valid recipient being determined based at least on online status of the recipient and/or spatial and/or temporal distance between the user and the valid recipient. At least one valid recipient found in the search is selected and transmission of the emergency communication is caused to at least one user device corresponding to the at least one selected valid recipient.
    Type: Grant
    Filed: March 24, 2017
    Date of Patent: June 30, 2020
    Assignee: GuardianX Technologies Oy
    Inventor: Marc-Johann Kavantsaari
  • Patent number: 10701777
    Abstract: A method of communicating an emergency and the type of emergency using the general-purpose lighting on a premises using color-changing lighting. A premises network includes a controller for controlling the color-changing lighting. Upon an emergency, the color-changing lighting is controlled to emit a color-coded emergency signal indicating the presence and type of emergency.
    Type: Grant
    Filed: August 2, 2019
    Date of Patent: June 30, 2020
  • Patent number: 10667199
    Abstract: Systems and techniques for routing emergency communications to appropriate public safety answering points (PSAPs) based on location information associated with the communications are provided. Currently, only imprecise location information is available for call routing, and retrieving the imprecise location information requires a slow, expensive query to an automatic location identification (ALI) database. The present disclosure obtains location information that can be used for routing without performing the query to the ALI database, and also incorporates the use of precise location information available from mobile device providers (when available). Similar techniques for routing other types communications to other destination devices based on location information are also disclosed.
    Type: Grant
    Filed: March 19, 2019
    Date of Patent: May 26, 2020
    Assignee: NG911 Services, Inc.
    Inventor: Donald L. Mitchell, Jr.
  • Patent number: 10657799
    Abstract: Disclosed are systems and methods for sending emergency alerts. In some embodiments, sensors and wearable devices may trigger and send the emergency alerts and/or warning signals via available communication devices. Multi-media emergency alerts are also disclosed that include situational awareness information for effective and efficient emergency response.
    Type: Grant
    Filed: November 1, 2018
    Date of Patent: May 19, 2020
    Assignee: RAPIDSOS, INC.
    Inventors: Anil Mehta, Michael John Martin, Nicholas Edward Horelik
  • Patent number: 10659944
    Abstract: A method for a wireless device (12) to facilitate personnel accountability is provided. Incident data is received. The incident data includes a location of an incident. A determination is made whether confirmation has been received that a user of the wireless device (12) agrees to respond to the incident. In response to determining confirmation has been received: a location of the wireless device (12) is determined, a first estimated time of arrival to the location of the incident from the location of the wireless device (12) is determined, transmission of the first estimated time of arrival is caused, a virtual region around the location of the incident is generated, a determination is made if the wireless device (12) enters the virtual region, transmission of a first update is caused in response to determining the wireless device (12) enters the virtual region.
    Type: Grant
    Filed: April 27, 2017
    Date of Patent: May 19, 2020
    Assignee: Scott Technologies, Inc.
    Inventors: Prabudas Subramaniam, Mukul Jain
  • Patent number: 10631128
    Abstract: A system for facilitating remote assistance, the system configured to: receive, from a second computing device, device location data of the second computing device; identify, responsive to receiving a trigger communication from the second computing device, one or more proximate users within a predefined distance of the second computing device; generate an assistance communication including a prompt for assistance; transmit, to one or more third computing devices of the identified proximate users, the assistance communication; receive, from an assisting device among the one or more third computing devices, an assistance response indicative of an indication that the user of the assisting device is willing to assist the user of the second computing device; transmit, to the second computing device, a user profile associated with the user of the assisting device; and responsive to receiving an assistance acceptance, facilitate a communication channel between the second computing device and the assisting device.
    Type: Grant
    Filed: November 26, 2019
    Date of Patent: April 21, 2020
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Lawrence Hutchison Douglas, Jr., Ya Liu
  • Patent number: 10602340
    Abstract: An initiating device receives an initiation of a packet-based call to a service. The initiating device may detect a failure of the packet-based call and determine whether a proxy device is in proximity to the initiating device. The proxy device may be cellular-enabled and capable of communicating with a cellular network. Upon a determination that the proxy device is in proximity to the initiating device, the initiating device instructs the proxy device to communicate with the service using the cellular network. The initiating device then communicates with the service via the proxy device and the cellular network.
    Type: Grant
    Filed: August 15, 2019
    Date of Patent: March 24, 2020
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Amer A. Hassan, Russell A. Penar
  • Patent number: 10595182
    Abstract: A system and method of managing short-range wireless communications (SRWC) at a vehicle, the method being carried out by vehicle electronics of the vehicle, wherein the method includes: detecting a vehicle SRWC initiation event; in response to the detection of the vehicle SRWC initiation event, sending a user data stream availability request to a remote facility; receiving a user data stream availability response from the remote facility; during a time between the detecting and receiving steps, operating a wireless communication device in an initial mode that suspends or forgoes transmission of SRWC connection message(s) pursuant to a SRWC service; determining whether to enable or disable use of the SRWC service at the wireless communications device based on the user data stream availability response; and when it is determined to enable use of the SRWC service at the wireless communications device, transmitting a SRWC connection message pursuant to the SRWC service.
    Type: Grant
    Filed: August 22, 2018
    Date of Patent: March 17, 2020
    Assignee: GENERAL MOTORS LLC
    Inventor: Dexter C. Lowe
  • Patent number: 10547730
    Abstract: A system includes a plurality of processors configured to utilize a plurality of vehicle connectivity options, each option in communication with one of the plurality of processors, to place a plurality of calls to emergency services using the plurality of vehicle connectivity options in response to detection of a vehicle accident.
    Type: Grant
    Filed: November 11, 2015
    Date of Patent: January 28, 2020
    Assignee: Ford Global Technologies, LLC
    Inventors: Oliver Lei, Allen R. Murray
  • Patent number: 10542146
    Abstract: Methods and systems for routing calls include determining location information identifying a location of a caller. A destination for a call from the caller is determined based on the location information and a geographic service area of the destination. The call is routed to the destination.
    Type: Grant
    Filed: September 13, 2017
    Date of Patent: January 21, 2020
    Inventor: Donald Lee Ferguson
  • Patent number: 10510240
    Abstract: Methods and systems for evaluating compliance of communication of a dispatcher. One system includes an electronic computing device that includes an input device, a transceiver, and one or more electronic processors. The one or more electronic processors are configured to monitor communication between a dispatcher and a caller during a call and determine a type of call. The one or more electronic processors are further configured to determine a conversational procedure based on the type of call and compare a characteristic of the monitored communication to a constraint of the conversational procedure. The one or more electronic processors are further configured to determine that the characteristic of the monitored communication is outside the constraint of the conversational procedure and take an action as a function of determining that the characteristic of the monitored communication is outside the constraint of the conversational procedure.
    Type: Grant
    Filed: April 25, 2019
    Date of Patent: December 17, 2019
    Assignee: MOTOROLA SOLUTIONS, INC.
    Inventors: Shyan Jenq Ho, V. C. Prakash V K Chacko, Kai Boon Khoo, Mohd Hisham Muddin Che At, Wei Ling Cecilia Liaw
  • Patent number: 10506410
    Abstract: Systems, methods, and non-transitory computer-readable media can determine a geographical area associated with a crisis. A first user within the geographical area can be identified based on locational data associated with the first user. Information about a safety status of the first user can be actively requested or acquired from the first user. The safety status of the first user can be broadcasted, communicated, or provided to at least a second user associated with the first user.
    Type: Grant
    Filed: May 11, 2017
    Date of Patent: December 10, 2019
    Assignee: Facebook, Inc.
    Inventors: Peter Michael Cottle, Sharon Zeng, Jean Carla Ablaza Echevarria, Jasmine R. Friedl, Cameron Chuk Hing Wu, Brian Paihan Sa, Abhishek Parthasarathy
  • Patent number: 10497229
    Abstract: A first response locator system includes at least one emergency locator unit having a main body and a lighting unit for generating light in a plurality of different colors. Indicia is disposed along the main body, and a speaker for generating an audible sound is positioned along the main body. An internal controller controls the operation of the speaker and the lighting unit. A remote operation device communicates with the internal controller and includes a plurality of buttons for selectively activating one or both of the lighting unit and the speaker.
    Type: Grant
    Filed: August 12, 2016
    Date of Patent: December 3, 2019
    Assignee: First Response Locator Systems of America, LLC
    Inventors: Kenneth Bauldree, Angela Glynn
  • Patent number: 10477008
    Abstract: A wearable mobile device executes a personal safety service client application to detect a triggering event indicating an emergency, wherein the triggering event is detected from user input received by the wearable mobile device. The application determines a location of the wearable mobile device, the location of the wearable mobile device corresponding to a location of the emergency, and provides an indication of the emergency and the location of the emergency to a personal safety service server. The personal safety service server sends a notification message via a push notification displayed on user devices of a predefined group of emergency contacts indicating the occurrence of the emergency and periodically receives updates to the location of the wearable mobile device from the personal safety service client application.
    Type: Grant
    Filed: January 21, 2016
    Date of Patent: November 12, 2019
    Assignee: Smartwatcher Technologies AG
    Inventor: Morgan Cohen
  • Patent number: 10447865
    Abstract: Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.
    Type: Grant
    Filed: January 25, 2018
    Date of Patent: October 15, 2019
    Assignee: RAPIDSOS, INC.
    Inventors: Anil Mehta, Michael John Martin, Nicholas Edward Horelik, Reinhard Ekl
  • Patent number: 10398003
    Abstract: A control gateway for colored or color-changing lighting fixtures to allow access to local and remote control systems with real time control with power backup for security triggering using an established color code to indicate the nature of the emergency.
    Type: Grant
    Filed: January 5, 2017
    Date of Patent: August 27, 2019
  • Patent number: 10390203
    Abstract: Present is a multimedia centric adaptive emergency response messaging apparatus and method disclosed herein via an emergency response communications method for exchanging information about an emergency situation, the method being executed by at least one network connected computer system having a processor and machine readable memory.
    Type: Grant
    Filed: August 31, 2018
    Date of Patent: August 20, 2019
    Inventor: Michael Romano
  • Patent number: 10375514
    Abstract: Systems, methods and devices for location-based services are disclosed in the present invention. A multiplicity of network devices, a database, and a server platform in network-based communication. The database stores a space-network model binding IP addresses and physical locations. The server platform is operable to generate at least one geofence in the space-network model and specify entitlements for the location-based services within the at least one geofence. The at least one geofence and specific entitlement are stored to the database. The multiplicity of network devices are configured to learn the space-network model and the at least one geofence and perform tasks based on the entitlements specified for the location-based services within the at least one geofence.
    Type: Grant
    Filed: April 25, 2017
    Date of Patent: August 6, 2019
    Assignee: GEOFRENZY, INC.
    Inventor: Benjamin T. Jones
  • Patent number: 10375512
    Abstract: System, devices and methods are provided to automatically initiate an enhanced 911 (E911) call from a telematics control unit (TCU) (e.g., a TCU deployed with cellular modem or mobile phone in a vehicle) to an answering point (e.g. public safety answering point or access point (PSAP)). A wireless carrier (e.g., mobile service center (MSC)) employs a positioning determining entity (PDE) and algorithm to improve caller location determination using information provided by the TCU (e.g., GPS and dead reckoning information generated at the vehicle) and network location information when needed, and provides PDE estimated location of the caller to the PSAP (e.g., using a data channel and optionally a voice channel) to mitigate errors in TCU location data and reduce potentially conflicting location information provided to PSAPs from TCUs and wireless carriers or other phone service providers.
    Type: Grant
    Filed: June 25, 2018
    Date of Patent: August 6, 2019
    Assignee: Sirius XM Radio Inc.
    Inventor: Paul Marko
  • Patent number: 10356250
    Abstract: Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.
    Type: Grant
    Filed: January 25, 2018
    Date of Patent: July 16, 2019
    Assignee: RAPIDSOS, INC.
    Inventors: Anil Mehta, Michael John Martin, Nicholas Edward Horelik, Reinhard Ekl