Abstract: Methods and systems are provided for managing call sessions on public and private networks. The methods and systems operate to receive and send voice over internet protocol (VoIP) communications using a network, such as an IP network. The methods and systems also operate to receive and send emergency information over IP and other data networks. Based on certain criteria, the methods and systems determine whether to transfer a VoIP communication and/or emergency information to another entity associated with the IP network.

Abstract: Certain exemplary embodiments comprise a method comprising receiving, from a user-operated telecommunications device, a user-initiated communication to a non-911 communications address. The method can comprise automatically providing a user with a current location of a user-associated telecommunications device. The method can comprise requesting, from the user, verification of the current location of the user-associated telecommunications device.

Abstract: A system and method for communicating location information of a VoIP subscriber to a public-safety answering point may include receiving an E-911 telephone call from a VoIP telephone. Location information associated with the VoIP telephone stored in a database may be requested. The location information may be received in a signal formatted substantially the same as a signal format for communicating caller identification information. The location information may be displayed at a public-safety answering point. In one embodiment, the location information may be displayed on a video display.

Abstract: A system and method for routing an emergency data message to a PSAP may include receiving an emergency data message and cell code identifier indicative of a location of a wireless communications device of a user. A PSAP local to the user may be selected, and the emergency data message is sent to the selected PSAP. The location may be a centralized network location associated with an emergency network address, where the emergency network address is an easy address for users to remember.

Abstract: A communications terminal facilitates signaling emergency alerts and monitoring. The terminal is operative in response to user input to generate emergency messages which are transmitted to one or more predetermined recipients via one or more mediums of communication. This user input to generate an emergency is designed such that it takes advantage of the facilities of available common user terminals (e.g. mobile phones, personal digital assistants) and may be augmented by short-range wireless “panic button” devices carried or worn by the user to allow triggering an alarm more effectively and/or conveniently. In response to either direct input from a user or remote input from another, the terminal also transmits audio, video, still image, and other available data that facilitates situation monitoring. The user may also indicate the nature and severity of the situation. Further, the terminal may suppress indications of the established communications such that the terminal appears to be in a dormant state.

Abstract: A device is configured to identify an emergency call from a user device, determine that the user device is to be connected on a video call, and obtain first video call information associated with the user device, where the first video call information includes information that permits the video call to be established. The device is configured to receive emergency information associated with the emergency call, and to identify an emergency guidance device to which the user device is to be connected via the video call. The device is configured to obtain second video call information associated with the emergency guidance device, where the second video call information includes information that permits the video call to be established, and to provide information to connect the user device and the emergency guidance device via the video call, based on the first video call information and the second video call information.

Abstract: Various systems and methods for servicing emergency calls are disclosed. One such method includes providing a location database that includes physical location information about a communication device. This location information can be accessed either directly or indirectly by an emergency service answering system, while concealing the information from a network responsible for terminating the call.

Abstract: Systems and methods for handling emergency notification messages such as Commercial Mobile Alert System (CMAS) alerts. In an example scenario, a call center maintains personal profiles of a number of clients, including contact information for persons or other entities designated by the clients to receive information about the clients. The call center receives from a device associated with a particular client of the call center that the client's device has received a text-based emergency notification message. The call center notifies one or more of the designated entities. The notification may include the content of the emergency notification message, and may include an audio version of the notification message. An indication or the notification message may also be placed in a database accessible to one or more of the designated persons or entities.

Abstract: Methods and systems for the storage and retrieval of originating caller location information in an emergency services system are disclosed. Subscriber information from a telephone service provider is received by a NG-911 service provider, the subscriber information including a subscriber telephone number and an associated subscriber address. The service provider generates geo-spatial coordinates corresponding to said subscriber address and stores the subscriber information and the corresponding geo-spatial data in a geographic information system (GIS) database, indexed at least according to said subscriber telephone number. In response to a query from a PSAP relating to an emergency service call originating from the subscriber telephone number, the NG-911 service provider queries the GIS database for the originating telephone number and returns the geo-spatial coordinates and the associated subscriber address.

Abstract: A system including an application server, the application server communicatively coupled to a service bureau configured to store location information, and communicatively coupled to a communication device over an Internet Protocol (IP) network, the communication device configured to transmit to the application server a call request message in order to establish a voice communication session, and to transmit voice information during the voice communication session; wherein the application server is configured to associate the communication device with a first telephone number and a second number, and the second number is associated with the stored location information.

Abstract: Computer media and methods for providing emergency services protocols to an emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from a caller. The caller is placed in voice communication with an emergency call handler. The system monitors the voice communication between the caller and the emergency call handler.

Abstract: A method and system for generating real-time or near real-time alerts is disclosed, the method and system related to emergency events. Particularly, the method and system generate alerts to a user that may be filtered based on a type of emergency event, such as a crime-based event or a fire-based event, and/or a location of the emergency event, such as an event within a desired geographic radius.

Abstract: A method is provided for processing emergency service calls from a user device to a PSAP, the user device having an associated line number and being configured to originate calls from fixed and mobile access networks. The method includes determining whether a call from the user device originates from a home location in a fixed access network. When the call is determined to have originated from the home location in the fixed access network, the call is routed to the PSAP, where a location of the user device is determined based on the Automatic Number Identification (ANI) included in signaling associated with the call. When the call is determined not to have originated from the home location in the fixed access network, adding pseudo-ANI to signaling associated with the call and routing the call to the PSAP, where the location of the user device is determined based on the pANI.

Abstract: Determining if non-voice emergency services (NOVES) are available is accomplished via an indicator provided via a control channel and/or via a query to a network entity. For example, a NOVES indicator can be provided, via a control channel message, to a communications device, indicating whether non-voice emergency services (NOVES) are available or not available. Additionally, capabilities of public safety answering points (PSAPs) providing NOVES can be included. For example, the indicator can include information as to whether an identified PSAP can receive a text based emergency message, an emergency message comprising a image, and emergency message comprising audio, and/or an emergency message comprising video. In another example configuration, a communications device can query a communications network to determine the availability of NOVES and PSAP capabilities.

Abstract: When establishing an emergency connection in a wireless network having an authentication server, wherein a user terminal is a non-subscriber to the network, a dialed number is recognized as an emergency number and the terminal sends a start-up message to a radio access point of the network. The terminal receives a first message that requests the identity of the terminal, from the access point in response to the start-up message, and sends a second message, which contains the identity of the terminal and an indication indicating that the terminal is attempting to make an emergency call. An authentication server determines that the second message contains an indication that the call is an emergency call, and sends an acceptance message to the terminal via the access point wherein a port of the access point is validated to permit the terminal to establish an emergency connection.

Abstract: A method and system for identifying and addressing community issues that burden the emergency response system, the method including receiving an electronic report for an incident, matching a person or location identifier from the electronic report with patient-centric data from a database, and providing an alert to a specialized caregiver if the identity or incident matches a list of frequent or high priority emergency service users.

Abstract: A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator or a secondary responder agency. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls.

Abstract: Various exemplary embodiments relate to a medicament storage case including: a case body securable to a wall; a door connected to the body; a sleeve to contain an epinephrine injector; a medicament lock including a hook, wherein the hook is positioned to engage the sleeve when in a first position and is positioned to disengage the sleeve when in a second position; an actuator including a solenoid, wherein the solenoid, upon activation, moves the hook from the first position to the second position; a microphone configured to receive first audio as input; a speaker configured to output second audio; a communication unit configured to provide Internet connectivity; a button; and a processor configured to: in response to pressing the button: establish communication between the local user and a remote site, receive an unlock message, and in response to receiving the unlock message, activate the solenoid to release of the sleeve.

Abstract: A system and method for providing location information to a public safety answering point from a softphone may include receiving, at a network access point, an emergency 911 call from the softphone. The emergency 911 call may be communicated to a public safety answering point. In response to a call connection message being received, an address location of the network access point to which the softphone is in communication in placing the emergency 911 call to the public safety answering point may be communicated in a type II caller ID data packet. The softphone may generate the type II caller ID data packet with the address location in a data field, such as a data field typically used for name information of a caller.

Abstract: Methods, systems, and products process an emergency communication. A profile is queried for a code received during the emergency communication. If the code matches the profile, then the emergency communication is blocked.

Abstract: An overlay list of MSAG-valid addresses is created for use in lieu of (or in addition to) the lat/lon or postal address which otherwise would go with an E911 VoIP 911 call. This overlays the nation with a series of MSAG-addressed polygons, with center points identified in those polygons, and MSAG-valid addresses provided to the PSAPs for those centers, preferably along with the original latitude/longitude coordinates.

Abstract: Systems and methods to prioritize emergency calls being placed to an emergency call center are based on geographical information, context information, and/or historical information associated with the emergency calls.

Abstract: An in-vehicle system (IVS) captures data such as location data and in an emergency automatically places a call to an emergency call taker or PSAP via a wireless telecommunications network. After a voice call session is established, the IVS system transmits a predetermined control signal through the voice channel. The control signal directs the call taker system to prepare to receive data. Preferably, the control signal comprises at least one audio frequency tone. This may be done without human intervention. In this way, emergency information is transmitted accurately and with minimum delay. After transmission of essential information, the IVS system may switch on audio connections for live human voice conversation.

Abstract: A system and method assists an emergency medical dispatcher in responding to emergency calls by generating a determinant level code. A computer implemented method to determine Code Hierarchy Bias generates a determinant level sub-code that can be stored and analyzed with the determinant level code to determine the nature of Code Hierarchy Bias, to reveal hidden signs, symptoms, and conditions, to improve the accuracy and usefulness of determinant level codes, and to tailor emergency medical response structure for a more efficient use of emergency response personnel and resources.

Abstract: Disclosed are systems and techniques for identifying VoIP phone connector locations whereby an emergency call request can be specifically located on a VoIP phone network. This system addresses prior-art shortcomings in which the location information is attempted to be tracked with identification information stored in VoIP phones, or in which databases of location information are created relative to MAC addresses of component pieces of the VoIP phone network (such as the VoIP phones themselves, data switches, or LAN routers) in that the VoIP phone connectors are fixedly mounted in buildings and their locations can be more reliably fixed and maintained. Further described are methods for establishing databases of location and/or caller information associated with these VoIP phone connectors.

Abstract: A system and method for providing location information to a public safety answering point may include registering network access points with a gateway. The registration may include address location of each network access point to enable the gateway to look-up and communicate the address location of a registered network access point during an emergency 911 call. The network access points may be WiFi access points. The network access point address location information may be communicated using a type II caller ID data packets after the public safety answering point goes off-hook. By communicating both the access point address information and GPS location information, PSAPs that are configured as E911 Phase I and E911 Phase II may display address information of an emergency 911 caller.

Abstract: Emergency call backs may be placed to a user device in a manner that bypasses certain features (e.g., call forwarding) that may be enabled by the device. A method may include receiving an emergency call from a user device; and creating, in response to the emergency call, an emergency session associated with the user device, where the creating includes forwarding the call to a public safety access point (PSAP) server that handles emergency calls. The method may further include receiving a call, such as an emergency call back call, destined for the user device; determining that the emergency session has not expired when an elapse time associated with the emergency session is less than a threshold; and forwarding, to the user device, the call, as a return call from the PSAP server, based on the determination that the emergency session has not expired.

Abstract: A method is disclosed for remote monitoring of a premises, comprising the steps of operatively coupling a geographically remote client to a security system server which is capable of authenticating a user of the remote client, operatively coupling the remote client to a security gateway which is capable of managing the monitoring of the premises, activating a signal at the premises for notifying an occupant at the premises that remote monitoring is occurring, and transferring information between the security gateway and the remote client. The transfer of information between the security gateway and the remote client is controlled by the user of the remote client. The security gateway may be operably coupled to at least one camera at the premises and to at least one audio station at the premises.

Abstract: Methods and systems for the storage and retrieval of originating caller location information in an emergency services system are disclosed. Subscriber information from a telephone service provider is received by a NG-911 service provider, the subscriber information including a subscriber telephone number and an associated subscriber address. The service provider generates geo-spatial coordinates corresponding to said subscriber address and stores the subscriber information and the corresponding geo-spatial data in a geographic information system (GIS) database, indexed at least according to said subscriber telephone number. In response to a query from a PSAP relating to an emergency service call originating from the subscriber telephone number, the NG-911 service provider queries the GIS database for the originating telephone number and returns the geo-spatial coordinates and the associated subscriber address.

Abstract: There is provided an information delivery apparatus including a receiving portion to receive location information of a mobile communication terminal at a given time and acquired date and time of the location information from the terminal, an event information storage portion to store event information including an event place, date and time, a delivery terminal selecting portion to select the mobile communication terminal to which the event information is to be delivered based on the location information and the acquired date and time of the location information and on the event place, date and time, and an event information delivery portion to deliver the event information to the selected mobile communication terminal. The delivery terminal selecting portion selects the mobile communication terminal whose location indicated by location information is within a predetermined range and whose acquired date and time of the location information are before the event date and time.

Abstract: A method, system, and medium are provided for generating a profile for public safety answering platforms. The profile identifies media formats or media format combinations that are supported by the PSAPs at various cell sector locations maintained by a network provider. A network server selects a cell sector and generates test emergency services calls. The test emergency services calls are transmitted to a PSAP but are optimized to reduce a number of test emergency services calls based on media support included in the profile of the PSAP. The PSAP generates a response that indicates whether the PSAP supports a media format identified in the test emergency services call. The PSAP may rely on capabilities of a secondary PSAP to generate the response. The PSAP transmits the response to the network server for storage in the profile.

Abstract: The present invention is directed to systems and methods for providing emergency messages to a mobile device. In an exemplary embodiment, a system for communicating emergency messages is provided comprising a mobile device comprising an emergency message application and a personal emergency message transceiver, an emergency message control center, wherein the emergency message application is enabled to receive a plurality of emergency messages generated by the emergency message control center.

Abstract: An emergency services key (e.g., ESQK or ESRK) is guaranteed to be available from a limited size ESQK pool. A plurality of ESQKs are grouped into a pool of emergency service keys “ESQK Pool ID”, each including anywhere from 1 to N number of ESQKs. Each ESQK preferably has a “Timestamp”, information relating to the specific emergency E911 call (“Call Data ID”), a guard timer, and an optional hold timer. The ESQK having a Call Data ID=“NULL”, and having the oldest Timestamp, is chosen for selection. If no such ESQK has both Call Data ID=NULL and the oldest Timestamp is found, then the ESQK with merely the oldest Timestamp is selected. The timestamp is reset to a current time plus a guard timer, or hold timer if desired.

Abstract: A method for providing continued answering of special number calls intended for delivery via a plurality of communication networks to a special number answering position when a primary special number answering position is incapacitated includes: (a) determining at least one pre-identified alternate special number answering position; (b) ascertaining that the primary special number answering position is incapacitated; and (c) directing each routing entity of each respective communication network of said plurality of communication networks to route calls intended for said primary special number answering position to at least one selected alternate special number answering position of said at least one pre-identified alternate special number answering position; wherein once a particular situation has been begun to be handled by a selected alternate special number answering position, the situation remains as handled by the selected special number answering position even though the primary special number answering

Abstract: Efficient processing and/or routing of emergency calls in an IMS (IP Multimedia Subsystem) for VoIP (Voice over IP) subscribers can be enabled. In one aspect, an E911 profile is generated, for example, by an application server, for each VoIP subscriber based in part on current location information associated with the subscriber, such as, the subscriber's IP address. The E911 profile is pushed to the HSS (Home Subscriber Server) of the IMS. The E911 profile can then be stored in the HSS and can be queried by an E-CSCF (Emergency Call Session Control Function) during emergency call processing. Moreover, when an emergency call is received from the subscriber, the E-CSCF can retrieve the E911 profile associated with the subscriber from the HSS and route the call to an appropriate PSAP (Public Safety Answering Point) based on an analysis of the information in the E911 profile.

Abstract: A method is provided for processing emergency service calls from a user device to a PSAP, the user device having an associated line number and being configured to originate calls from fixed and mobile access networks. The method includes determining whether a call from the user device originates from a home location in a fixed access network. When the call is determined to have originated from the home location in the fixed access network, the call is routed to the PSAP, where a location of the user device is determined based on the Automatic Number Identification (ANI) included in signaling associated with the call. When the call is determined not to have originated from the home location in the fixed access network, adding pseudo-ANI to signaling associated with the call and routing the call to the PSAP, where the location of the user device is determined based on the pANI.

Abstract: In an example system for operating a call center, personal profiles of clients of a service of the call center are maintained. At least some of the profiles include contact information for entities in a trusted network designated by the respective clients. When a contact is received at the call center relating to a particular one of the clients, the call center automatically selects on of the designated entities to contact. The automatic selection may be made based on one or more of a number of factors, for example the location of the designated entity, the nature of the incident that prompted the initial contact to the call center, skills possessed by the designated entities, or other factors.

Abstract: A system and method for receiving and processing data messages at a PSAP may include parsing an emergency data message to identify data elements in an emergency data message, populating data fields of a data record with the data elements of the emergency data message, and displaying the data record in a list of selectable data records representative of received emergency data messages for an operator at the PSAP to view.

Abstract: A method of operation of an emergency call system includes: receiving an incoming call by a call controller; distributing a pending call request from the call controller to a selected group of workstations; and accepting the pending call request by one of the workstations including removing the pending call request from all others of the workstations in the selected group.

Abstract: Provided is a rescue request signal processing device connected with a repeater and including a signal detector configured to detect identification information of a wireless communication terminal from an uplink signal outputted from the wireless communication terminal; a signal strength information generator configured to generate strength information of the uplink signal of the wireless communication terminal when the detected identification information of the wireless communication terminal is identical with identification information of a wireless communication terminal included in a request signal for location information transmitted from a location information requesting device; and a transmitter configured to transmit the strength information of the uplink signal and at least one of location information and identification information of the repeater to a location information server.

Abstract: A method and apparatus for receiving and providing disaster information. The method of providing the disaster information includes: classifying a disaster service district into a plurality of emergency zones according to a danger level; transmitting information regarding the plurality of emergency zones to at least one mobile terminal located within the plurality of emergency zones, and receiving a location of the at least one mobile terminal from the at least one mobile terminal; and sequentially transmitting disaster information according to the danger level, to the at least one mobile terminal in the plurality of emergency zones, based on the location of a disaster which has been received from a disaster information server, when a disaster occurs.

Abstract: Disclosed is a Video Alarm Security System (VASS) adapted to transmit image information showing detected alarm events to a communication device of a remote person allowing said person to verify the alarm event before initiating a 3-party call to a PSAP (Public Safety Answering Point) with jurisdiction over the location of said VASS. In one embodiment the 3-party conference call is established using two co-joined and bridged transceivers, A and B, wherein transceiver A is a Wi-Fi transceiver connected to an internet router to establishes an internet video call connection between the VASS and person and B is a cellular telephone transceiver adapted to establishes a bridged call connection between the VASS and PSAP. In another embodiment transceivers A and B are both cellular telephone transceivers. Methods for establishing 3-party PSAP call connections using ISP (Internet service provider) or cellular telephone company provided conference calling services are also disclosed.

Abstract: A network node (4), referred to as answering point (4), performs a method including a triggering procedure (s22) for triggering the transmission, towards a mobile station (2), of an instruction message (12a) including an instruction to start a new emergency communication towards the answering point (4). The triggering procedure (s22) includes sending (s226), towards the mobile station (2), a trigger message (12b). The mobile station (2) performs a method including a receiving procedure (s28) and a starting procedure (s30). The receiving procedure (s28) includes receiving the instruction message (12a) including the instruction to start a new emergency communication towards the answering point (4), and the starting procedure (s30) includes starting a new emergency communication towards the answering point (4). This enables to re-establish an emergency communication between the answering point (4) and the mobile station (2). The invention also relates to network nodes, mobile stations and computer programs.

Abstract: A method, system, and medium are provided for generating a profile for public safety answering platforms (PSAP). The profile identifies media formats supported by the PSAPs at various cell sector locations maintained by a network provider. A network server selects a cell sector and generates a first test emergency services call and subsequent test emergency services calls. The test emergency services call is transmitted to a PSAP. During the session with the PSAP, the subsequent test emergency services calls are processed to determine mid-call support for additional multimedia formats or codecs. The PSAP generates responses that indicate whether the PSAP supports a multimedia format or codec identified in the test emergency services call or the subsequent test emergency services call. The PSAP transmits the responses to the network server for storage in the profile.

Abstract: An overlay list of MSAG-valid addresses is created for use in lieu of (or in addition to) the lat/Ion or postal address which otherwise would go with an E911 VoIP 911 call. This overlays the nation with a series of MSAG-addressed polygons, with center points identified in those polygons, and MSAG-valid addresses provided to the PSAPs for those centers, preferably along with the original latitude/longitude coordinates.

Abstract: A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call window on the activation button; and activating a transmitting icon includes establishing a contextual awareness of interactive data elements and operational actions.

Abstract: A method and system and process for providing forced hold behavior is disclosed. The forced hold behavior may be enabled during an emergency dialog between a user and a Public Safety Answering Point, or PSAP, if a user has abandoned or attempted to end the emergency call. This behavior informs the PSAP that the user has abandoned the call, and permits the PSAP to reestablish communication with the user.

Abstract: Methods and systems for providing emergency services protocols to a emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from a caller. The caller is placed in voice communication with an emergency call handler. The system monitors the voice communication between the caller and the emergency call handler. In response to detecting one or more known keyword in the voice communication, the system provides the emergency call handler with one or more defined protocols for guiding additional communications between the caller and the emergency call handler.

Abstract: A device is configured to detect an emergency call from a user device associated with a device identifier, the device identifier including information that identifies the user device. The device is configured to detect that the user device is not associated with a valid originating telephone number, based on detecting the emergency call. The device is configured to determine a temporary originating telephone number, based on detecting that the user device is not associated with a valid originating telephone number, and to store an association between the device identifier and the temporary originating telephone number. The device is configured to transmit the emergency call, with information identifying the temporary originating telephone number, to an emergency call device, the temporary originating telephone number permitting the emergency call device to place a return call to the user device.

Abstract: A prank call server that performs 911 prank call filtering over a 911 emergency call system, prior to routing a 911 call to a PSAP. The inventive prank call server identifies prank calling devices, regardless of current service subscription, by retrieving and analyzing emergency call data pertaining to detected prank 911 calls. The prank call server assigns a unique global identifier to each 911 call detected on the 911 emergency call system. Unique global identifiers enable a PSAP to uniquely identify prank 911 calls that are identified thereon. A PSAP transmits a prank call signal and a relevant unique global identifier to the prank call server, for each prank 911 call that is detected. A prank call signal/unique global identifier combination triggers the prank call server to store all available call data for a referenced prank 911 call in to a prank call database, for subsequent prank call filtering analysis.