Abstract: A method for a security and automation system is described. The method may include detecting that a person is present at or near the entry to the structure, capturing an image of the person in response to detecting that the person is present, comparing the image of the person to a database of images associated with the structure, identifying an identity of the person based at least in part on the comparing, and transmitting the captured image based at least in part on the identity of the person to a control panel of an automation and security system of the structure.

Abstract: Systems for leveraging voice information derived from a telephone request for customer support (“RCS”) are provided. The leveraging improves the accuracy of a sentiment analysis performed on a customer support request. The system includes a receiver configured to receive logins. Each login initiates a request. The request includes a date; a time of initiation; a location of a communication device that was used to communicate the request; a device identification number; a message derived from the request; and voice information. The system includes a processor configured to calculate a historical sentiment value, based, at least in part, on artifacts retrieved from historical information associated with the user. The processor obtains a voice sentiment value from the voice information. The processor calculates a total sentiment value based on the historical sentiment value and the voice sentiment value, and then routes the request based on the total sentiment value and the message.

Abstract: A method of identifying a current location, performed by a server having wireless communication with a terminal, includes receiving from the terminal, surrounding environment information input in natural language by a user; performing natural language processing on the surrounding environment information to extract place information about a reference place input by the user and positional relationship information about a positional relationship between the reference place and the user; searching a map database for the reference place corresponding to the place information; estimating a candidate region in which the user is likely to be located, based on the searched-for reference place and the positional relationship information; and determining the candidate region as the user's current location. Because the current location is identified based on the surrounding environment information input by the user, the user's current location can be identified more accurately.

Abstract: A profile-based system is employed to manage user identities and preferences, devices, content and/or other aspects of service delivery. The user profiles may be maintained in one or more servers or other elements located in an external network access via a customer premises equipment (CPE) gateway of a local network. The profiles can be used to map users to identities, devices, services, and other features that affect the manner in which a particular user communicates with (or through) the external network.

Abstract: A method and system for generating an event notification on a mobile electronic device is provided. A notification message including an event impact record and a notification urgency record is received on the mobile electronic device. An impact sensory alert is generated based on the comparison between the event impact record with a plurality of sensory alerts presets of first sensory output signals and second sensory output signals. An urgency sensory alert is also generated based on the comparison between the notification urgency record with the plurality of sensory alerts presets of the first sensory output signals and the second sensory output signals. The impact sensory alert and the urgency sensory alert are outputted via the first sensory output signals and second sensory output signals.

Abstract: Systems and methods are disclosed for providing personnel status tracking in crisis situations, using crisis communications management systems. In particular, the systems and methods implement personnel status tracking using unified crisis notification management to multiple users and event management.

Abstract: Various embodiments provide a method for initiating and storing consent verification between a user and another person planning to engage in an intimate activity. The method can include the steps of preparing a consent request by the user; sending the consent request to the person; time-stamping the sending of the consent request with the time and date; recording the GPS location of the sending of the consent request; receiving the consent request by the other person; and storing the interactions between users, the entries and edits thereto of any journal entries, and allowing for updates to the resources through the stored databases.

Abstract: Various embodiments provide a method for initiating and storing consent verification between a user and another person planning to engage in an intimate activity. The method can include the steps of preparing a consent request by the user; sending the consent request to the person; time-stamping the sending of the consent request with the time and date; recording the GPS location of the sending of the consent request; receiving the consent request by the other person; and storing the interactions between users, the entries and edits thereto of any journal entries, and allowing for updates to the resources through the stored databases.

Abstract: A computer-implemented method includes obtaining data from one or more non-visual sensors and a camera from a first monitoring system. The data includes non-visual data from the non-visual sensors and visual data obtained from the camera. The non-visual data from the non-visual sensors are paired with corresponding visual data from the camera. Data points of the non-visual data are synchronized with frames of the visual data based on a likelihood of an event indicated in the non-visual data. The synchronized data points of the non-visual data with the frames of the visual data are provided as labeled input to a neural network to train the neural network to detect the event. The trained neural network is provided to one or more cameras corresponding to one or more additional monitoring systems to detect the event in the visual data obtained by the one or more cameras.

Abstract: This invention relates to the wireless broadcast of digital multimedia information to a plurality of receivers, especially in environments where bi-directional communications are not possible or practical.

Abstract: System, method, and software for managing packet forwarding by end devices that use Zigbee protocol. In one embodiment, a P4 switch is implemented at an edge of an IP network as an intermediary between the end devices that use Zigbee protocol so that packets forwarded by each of the end devices flow through the switch. The switch includes a transceiver configured to receive a packet forwarded by a first endpoint in an end device and destined for a second endpoint. The switch includes a P4 parser configured to parse the packet to identify fields of the packet, and a P4 analyzer configured to process a plurality of match-action tables and the fields of the packet to provide data plane handling of the packet.

Abstract: A method, computer readable medium, and computer wherein a system provides an agent device a remote connection to a server resource, obtains remote environment data from the agent device and obtains communication data exchanged between the agent device and a client device. With that data, the system provides a multidimensional monitoring unit associated with the agent device, and the monitoring unit provides access to the remote environment data from the agent device and the communication data exchanged between the agent device and the client device. The system further detects changes in the remote environment data and communication data associated with the remote agent, and issues alarms in response to detecting changes.

Abstract: An initiating device receives a request to initiate a call to a service associated with a first identifier, wherein the identifier is associated with a first geographic location. A determination is then made as to whether a proxy device is in proximity to the initiating device, wherein the proxy device is configured to wirelessly communicate using a Voice Over Internet Protocol (VoIP). In response to the determination that the proxy device is in proximity to the initiating device, a determination is made for a second identifier for calling the service based on a second geographic location, wherein the second geographic location is associated with the proxy device, and the first identifier is replaced with the second identifier. The second identifier is then transmitted to the proxy device with an instruction to call the service. Thereafter, communications are performed via the proxy device.

Abstract: An application gateway including application service programming positioned at a user premises can provide voice controlled and managed services to a user and one or more endpoint devices associated with the application gateway. The application gateway can be controlled remotely by the application service provider through a service management center and configured to execute an application service provided from the application service provider. The application gateway can execute the application service at the user premises upon voice command by a user and independent of application services executing on the application service provider's network. An application service logic manager can communicate with an application service enforcement manager to verify that the request conforms with the policy and usage rules associated with the application service in order to authorize execution of the application service on the application gateway, either directly or through endpoint devices.

Abstract: Various systems described herein may allow a user's personal information, such as their medical history, to be automatically delivered to appropriate emergency personnel in response to a reported emergency, such as a 911 call, activation of a smoke alarm or security system, or other emergency. Various items of personal and confidential information may be stored in a secure location, and the user may provide advanced approval to have the information automatically delivered to emergency responders in response to a request for emergency assistance. For example, after the user initiates a request for emergency assistance, a computing device may determine whether the user has granted approval for emergency delivery of the user's confidential information, and if such approval has been granted, the computing device may request the delivery of the user's confidential information to the emergency responders.

Abstract: A wall mountable security case for use with a security system of a building may include a housing defining a cavity for receive a tablet computing device, wherein the cavity is defined by a back wall, a front wall and side walls extending between the back wall and the front wall. A communication unit may be housed by the housing and include one or more transceivers for communicated with security devices and/or other computing devices. The case may further include at least one tamper detector for detecting an unauthorized tampering, a controller housed by the housing and operatively coupled to the communication unit and the at least one tamper detector, a power input for receiving primary power and for providing the primary power to the communication unit and the controller, and a back-up battery.

Abstract: Methods and systems for call queue improvement. One system includes an electronic computing device configured to receive a call from a communication device operated by a caller; analyze the call for an incident factor; and direct the call, based on the incident factor, to either an automated call handler or to an active call queue. The electronic computing device is further configured to assign an existing incident identifier associated with the existing incident to a call record of the call based on determining whether the call is in regard to an existing incident. The electronic computing device is further configured to assign the call record to an abandoned call queue, and display, via a workstation of a call taker, a list of calls included in the abandoned call queue. The list includes the call and an indication whether the existing incident identifier has been assigned to the call record.

Abstract: A VoIP 911 application is accessible to VoIP callers in the form of a portal and/or at least one API executed by one or more of a plurality of computing systems to retrieve a physical location of a VoIP user utilizing a VoIP number. A known postal address is generated from the physical location. The postal address is processed using a GIS system to determine if the postal address is a valid actual address. The postal address is processed using geocoding, and an updated MSAG address associated with the location of the VoIP user is generated. The VoIP 911 application may comprise an instant messaging application. The IM application is installed to and/or integrated with existing software packages. A VoIP user may update emergency information by submitting a current physical location of the VoIP user via an IM chat window. The physical location submitted is validated and confirmed.

Abstract: A communication system is provided that can be added to a legacy alarm system to provide a plurality of communication modes to a remote server system from the legacy alarm system and provide remote control and monitoring to a user of the system via two-way communication links. The communication system can be configured to communicate with an alarm processor of the legacy alarm system through use of a keypad bus typically used by the legacy alarm system for communication between the alarm processor and one or more keypads. Communication modes that can be provided by embodiments of the present invention can include, for example, communication over a public switched telephone network, cellular transmission, broadband transmission, and the like. The communication system can monitor all configured communication modes and determine which communication mode is the best for providing communication between the alarm system and the remote server.

Abstract: Methods and systems for processing data associated with a premises management system are disclosed. The data may comprise alarm event data and non-alarm event data. The alarm event data and non-alarm event data may be processed to determine whether to send a notification.

Abstract: A local network call handling device is configured to establish multiple concurrent call sessions between local network end devices and an external network. When a prioritized end device attempts to establish a call session, the call handling device may initially determine if a first call session identifier is available. If so, the call session can be established using that first identifier. If the first identifier is in use for a call session of another end device, the call handling device may either use a different call session identifier for the prioritized end device session or may drop a pre-existing call session to free an identifier for use in connection with the prioritized end device.

Abstract: Techniques to support emergency voice-over-Internet Protocol (VoIP) calls are described. The techniques may be used for various 3GPP and 3GPP2 networks, various location architectures, and various types of User Equipment (UE). A UE communicates with a visited network to send a request to establish an emergency VoIP call. The UE interacts with a location server instructed by the visited network to obtain a first position estimate for the UE. The UE performs call setup via the visited network to establish the emergency VoIP call with a PSAP, which may be selected based on the first position estimate. The UE may thereafter perform positioning with the location server to obtain an updated position estimate for the UE, e.g., if requested by the PSAP.

Abstract: According to various embodiments, systems, computer program products, and computer implemented methods for cognitive location and navigation services for custom applications are disclosed. More specifically, the cognitive location and navigation services include, but are not limited to: multilingual, point-specific communication; cognitive navigational guidance through a tourist attraction; and beacon-based communication with a vehicle are disclosed.

Abstract: Security systems are warned of earthquakes, tornadoes, and other natural disasters. When an early warning system detects a natural disaster, the early warning system alerts a central server. The early warning system alerts the central server to the natural event and its associated geographic area. The central server may then consult a database and determine the security systems operating in a vicinity of the geographic area experiencing the natural event. The central server may thus warn the security systems of the natural event. The security systems may then implement pre-programmed procedures to protect life and property during earthquakes, tornadoes, and other natural disasters.

Abstract: According to an embodiment of the present invention, a system dynamically processes a document including unstructured text and comprises a computer system including at least one processor. Initially, the system configures a plurality of dictionaries with terms supplied by a user and associated with a desired category. The processor in the system applies a set of rules to the unstructured text of the document to detect patterns indicating a presence of the desired category, wherein the set of rules is re-usable across dictionaries configured for different categories and pertains to arrangements of dictionary terms within sentences. The system produces annotations associated with the desired category for the document based on the detected patterns. Embodiments of the present invention further include a method and computer program product for dynamically processing a document including unstructured text in substantially the same manner as is described above.

Abstract: A system 1000 enables an Emergency Claim Response Person (ERCP) 13 to remotely take control of an emergency situation via a live video link by directing an insured at the accident scene to take certain actions and acquire information and videos required for filing an insurance claim. The system 1000 includes an insured 1 using a smartphone 200 loaded with a proprietary App 211 that connects with the ECRP 13 at an emergency claim response unit (ECRU) 300 through a compatible video hosting server. The ECRP calms the insured 1 and instructs the insured 1 through the post-accident process. The ECRU 300 finds and requests the appropriate ambulance company, police and fire departments, when necessary. The ECRP 13 directs the insured 1 to video the accident scene, vehicle positions/orientation, and damage. The ECRU 300/ECRP 13 also instruct the insured to provide the insured's smartphone 200 to others to acquire video statements.

Abstract: Systems and methods for source verification are disclosed. A method includes: receiving, by a computing device, a report from a first source; determining, by the computing device, the first source is listed in a source repository based on receiving the report; selecting, by the computing device, a second source at a location remote from the first source based on the source being listed in the source repository; confirming, by the computing device, the report from the first source based on information received from the second source; repeating, by the computing device, the selecting and the confirming until a value of information in the report from the second source exceeds an information trust level value for the report.

Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Abstract: Disclosed are a safety service system and a method thereof. The safety service system comprises: a collection unit for collecting position information and image information related to a protected person who is registered by a protector; and a service providing unit for providing the position information and the image information to one or both of the protector and a security company upon detection of a signal that the protected person is in danger.

Abstract: An emergency texting software system and method for notifying emergency services includes providing an emergency texting software system, installing the emergency texting software system as an application, selecting an icon of at least one emergency service during an emergency service and selecting at least one pre-populated message to be communicated to the emergency service. The emergency texting software system and method for notifying emergency services is useful for contacting emergency services during times of duress where it would otherwise be difficult to send a text message, or making a calling 911, trying to explain the situation and give out address without being heard or stopped by the perpetrator. It thus facilitates a discrete call for help and quicker response rate.

Abstract: A system 1000 enables an Emergency Claim Response Person (ERCP) 13 to remotely take control of an emergency situation via a live video link by directing an insured at the accident scene to take certain actions and acquire information and videos required for filing an insurance claim. The system 1000 includes an insured 1 using a smartphone 200 loaded with a proprietary App 211 that connects with the ECRP 13 at an emergency claim response unit (ECRU) 300 through a compatible video hosting server. The ECRP calms the insured 1 and instructs the insured 1 through the post-accident process. The ECRU 300 finds and requests the appropriate ambulance company, police and fire departments, when necessary. The ECRP 13 directs the insured 1 to video the accident scene, vehicle positions/orientation, and damage. The ECRU 300/ECRP 13 also instruct the insured to provide the insured's smartphone 200 to others to acquire video statements.

Abstract: One aspect of the invention pertains to an embeddable software communications module. The module provides an application programming interface (API) that allows the module to receive API inputs from a software application. In various implementations, the module is arranged to progressively receive, transmit and/or store messages. In some embodiments, the module allows rendering of a received message in a real time mode or time-shifted modes and allow a user to easily transition between the two modes.

Abstract: An initiating device can receive an initiation of a call via a VoIP calling application. The initiating device can detect a failure of the call and confirm a proximity within a range of a proxy device to the initiating device, where the proxy device is a cellular-enabled device. Upon confirming the proximity within a range of the proxy device, the initiating device can route the call through the proxy device.

Abstract: Methods, apparatuses, and techniques for security and/or automation systems are described. In one embodiment, the method may include receiving a call initiation instruction at a video monitoring component of a home automation system. The method may further include analyzing the call initiation instruction, and communicating a call request from the video monitoring component of the home automation system to a first remote user based at least in part on the received call initiation instruction.

Abstract: A computer-implemented method for interactive emergency information and identification is disclosed. The method includes receiving, by a processor, a notification concerning an emergency situation, wherein the notification includes a location of the emergency situation, and defining, by the processor, a geo-fence representing a first physical area surrounding the location of the emergency situation. The method further includes receiving, by the processor, location information representing locations of a plurality of user devices, each user device being associated with an individual, and determining, by the processor, which of the user devices are located within the geo-fence based on the location information. Additionally, the method includes transmitting, by the processor, information about the emergency situation to the user devices located within the geo-fence.

Abstract: Disclosed are techniques for enabling an emergency call routing system. The system comprises a Voice-over Internet Protocol (VoIP) position center (VPC) server and a location information server (LIS). The VPC server may be configured to receive a session initiation protocol (SIP) INVITE for an emergency call intended for a destination public safety answering point (PSAP) from a telecommunication service provider (TSP) SIP call server. The VPC may also respond to the source of the SIP INVITE message with a SIP redirect response that includes routing data compatible with and capable of enabling the TSP SIP call server to route the emergency call to the destination PSAP. The LIS server may be configured to receive and store telephone number provisioning information from a TSP, the information including registered address data for the telephone number. The LIS may also receive and store PSAP capability data, the PSAP capability data indicative of the PSAP being i2 capable or i3 capable.

Abstract: A method and system for generating an event notification on a mobile electronic device is provided. A notification message including an event impact record and a notification urgency record is received on the mobile electronic device. An impact sensory alert is generated based on the comparison between the event impact record with a plurality of sensory alerts presets of first sensory output signals and second sensory output signals. An urgency sensory alert is also generated based on the comparison between the notification urgency record with the plurality of sensory alerts presets of the first sensory output signals and the second sensory output signals. The impact sensory alert and the urgency sensory alert are outputted via the first sensory output signals and second sensory output signals.

Abstract: Methods and systems for optimizing a call queue at a dispatch center. One system includes an electronic computing device including an electronic processor configured to define an incident based on a first call received from a first communication device, wherein the incident includes an incident location, receive, from a second communication device operated by a caller, a second call, perform an analysis of a metadata of the second call, determine a caller identification based on the metadata of the second call when the electronic processor determines, based on the analysis, that either (1) a call traffic level, following the first call, exceeds a call traffic threshold, or (2) a location of the second communication device is proximate to a location of the incident, and direct the second call to either a primary call handling workstation or a secondary call handling workstation based on the caller identification.

Abstract: Various systems described herein may allow a user's personal information, such as their medical history, to be automatically delivered to appropriate emergency personnel in response to a reported emergency, such as a 911 call, activation of a smoke alarm or security system, or other emergency. Various items of personal and confidential information may be stored in a secure location, and the user may provide advanced approval to have the information automatically delivered to emergency responders in response to a request for emergency assistance. For example, after the user initiates a request for emergency assistance, a computing device may determine whether the user has granted approval for emergency delivery of the user's confidential information, and if such approval has been granted, the computing device may request the delivery of the user's confidential information to the emergency responders.

Abstract: The present disclosure relates to systems and methods for guiding emergency personnel to a location in a facility proximate to an alarm that has been generated. In one aspect, a method may include detecting an alarm condition at a facility protected by a security system and determining a location at the facility of the alarm condition. The method may further include causing at least one indicator at the facility, which is proximate to the determined location of the alarm condition, to generate an identifying alert that is humanly perceivable from an exterior of the facility such that emergency personnel can identify the facility based at least in part on the identifying alert. In some aspects, the method may also include notifying a security representative of the alarm condition, and receiving a notification from the security representative indicating that emergency personnel are dispatched to the facility.

Abstract: A computer implemented method of automatically routing incoming emergency calls to selected emergency dispatch centers, comprising using one or more processors for detecting one or more of a plurality of incoming emergency calls received from one or more client devices, acquiring via a communication network sensory data captured by one or more sensors associated with each client device and monitoring an environment of the client device, analyzing the sensory data to identify one or more environment parameters deduced from the analysis and automatically routing each of the incoming emergency calls to a selected one of a plurality of emergency dispatch centers according to the one or more environment parameters.

Abstract: An emergency notification method including receiving an alert signal triggered by a user from a first remote device during an emergency situation, receiving user identification data of the user from the first remote device, sending a response request signal to a plurality of first responders with a second remote device, receiving location information from the user and the plurality of first responders from the first and second remote device, respectively, prioritizing a response by the plurality of first responders based on an analysis of location of the first responders and a severity of the emergency situation using a platform, and sending the alert signal to user-defined first responders of the plurality of first responders from the platform to respond to the emergency situation wherein the platform is programmed to automatically analyze a relative location of the first responders to the user, identify the emergency situation, identify equipment in possession of the first responders, and then to automatica

Abstract: A computer is programmed to receive a command to broadcast an alert; determine a plurality of routes, each for one of a plurality of ground vehicles; and instruct each ground vehicle to follow its respective route while playing a message from external speakers. The computer may be integrated into, for example, a civil-defense system.

Abstract: A system, device and method to securely notify a user of a compromise of a device are provided. The system, device and method may include a detection device adapted for determining a compromise of the device communicatively coupled to the first path, a user database including at least information regarding the device and other devices associated with the user, and the secure signal path to at least one of the other devices.

Abstract: Disclosed herein are a vehicle emergency notification method and apparatus using interaction with an external terminal. Some of functions of a conventional vehicle emergency notification apparatus are performed by a replaceable or detachable external terminal. The apparatus may provide notification of a vehicle emergency via interaction with the external terminal. The external terminal generates a Minimum Set of Data (MSD) related to an accident involving the vehicle. A proxy Public Safety Answering Point (PSAP) receives the MSD from the external terminal. The PSAP finally determines whether an accident involving the vehicle has occurred via interaction with a proxy PSAP FE and interaction with a vehicle occupant, and requests dispatch from an emergency agency if it is finally determined that the accident involving the vehicle has occurred.

Abstract: A system, device and method for validating a 911 caller is provided. A recording is received that includes a voice sample of a caller, the recording associated with an incident. A voiceprint for the caller is generated from the voice sample. A communication device of a responder responding to the incident is identified. An indication of the voiceprint for the caller is transmitted to the communication device, to cause: a comparison of the voiceprint with sound received at the communication device; and, in response to the comparison, an initiation of an action.

Abstract: Techniques to support emergency voice-over-Internet Protocol (VoIP) calls are described. The techniques may be used for various 3GPP and 3GPP2 networks, various location architectures, and various types of User Equipment (UE). A UE communicates with a visited network to send a request to establish an emergency VoIP call. The UE interacts with a location server instructed by the visited network to obtain a first position estimate for the UE. The UE performs call setup via the visited network to establish the emergency VoIP call with a PSAP, which may be selected based on the first position estimate. The UE may thereafter perform positioning with the location server to obtain an updated position estimate for the UE, e.g., if requested by the PSAP.

Abstract: A request for assistance from a user employing a first user device is received. The request is converted into a plurality of formatted requests. Each formatted request is formatted for receipt by a respective recipient in the list of recipients. Each of the plurality of formatted requests is broadcasted to each respective recipient in the list of recipients. A location of the first user device is provided to each recipient in the list of recipients. An assistance response to the request is received. The assistance response is sent by a particular recipient in the list of recipients. A message is broadcasted to each recipient in the list of recipients, other than the particular recipient, indicating that the particular recipient provided the assistance response. Upon receiving an update message from the particular recipient, the update message is broadcasted to each recipient in the list of recipients other than the particular recipient.

Abstract: An information transmission method, apparatus and system, which relate to the field of terminal information interaction provides a cross-terminal information transmission manner that does not need a wireless data link, and is reliable and secure. A first terminal transfers information through vibration and a second terminal obtains, by detecting the vibration, the information transferred by the first terminal.

Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.