Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: A device, system and method for rebroadcasting communication data with additional context data is provided. A device detects communication data broadcast on a first radio channel by a radio device associated with a first user. In response to determining that the communication data meets given criteria for rebroadcasting, the device: determines additional context data associated with one or more of the radio device and the first user; identifies one or more second radio channels for rebroadcast of the communication data; and causes at least a portion of the communication data and the additional context data to be broadcast on the one or more second radio channels, the additional context data being broadcast in a channel-compatible format one or more of preceding, succeeding and embedded in the portion of the communication data.

Abstract: A cloud-based real-time crime center with dispatch directed digital media payloads configured to support both emergency dispatchers and emergency responders responding to an incident requiring assistance. The new dispatch system is “cloud-based” in that it provides a central hub or repository for gathering live video streams and data streams that are processed to fuse them together to provide a map-based interface for the dispatcher to access via a desktop or other computing station at a central agency location and for the responders in the field to access via vehicle-mounted or portable client devices. The dispatch system processes the video and data streams to generate a dispatch directed payload that includes data and video relevant to the identified incident and that can be readily communicated (due to its reduced or controlled size) to field responders to make their response more effective and to increase both the safety of the responders and those involved in the incident.

Abstract: An audiovisual safety system is provided comprising a personal electronic device having one or more processors and a memory storing instructions. When the instructions are executed by the one or more processors, the personal electronic device may initiate audio communication between the personal electronic device and one or more emergency services. The audio communication may be initiated via a first screen interaction with an emergency contact icon at a first location on a display screen of the personal electronic device. The personal electronic device may capture audio content data and video content data associated with an emergency event, may store the audio content data and the video content data, and may maintain the audio communication between the personal electronic device and the one or more emergency services while continuing to capture the audio content data and the video content data associated with the emergency event.

Abstract: When a user equipment (UE) registers with an Internet Protocol Multimedia Subsystem (IMS), a serving call session control function (S-CSCF) of the IMS can obtain user profile information associated with the UE from a Home Subscriber Server (HSS). The user profile information may include a priority indicator, such as an indication that a user associated with the UE is a Wireless Priority Services (WPS) user or other high priority user. In that situation, the S-CSCF can inform a proxy call session control function (P-CSCF) of the IMS that the user is a WPS user or other high priority user by sending a dedicated priority message to the P-CSCF, separately from sending a registration confirmation message to the P-CSCF.

Abstract: Image surveillance and reporting technology, in which an event that is indicative of potential physical activity within an area corresponding to a location of a camera unit is detected. In response to detection of the event, the camera unit is controlled to capture one or more images of the area corresponding to the location of the camera unit. The one or more images captured by the camera unit are analyzed to determine whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit. The one or more images are handled based on the determination of whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit.

Abstract: Various deterrent protocols may be defined and implemented for lights and/or speakers located at a property. For example, in response to a detected security event, e.g., detected motion on or near the property, a first action defined by a deterrent protocol may be instigated by a security system. The first action may be, for example, activating one or more light emitters in a steady state mode, e.g., a continuous on mode, or a non-steady state mode, e.g., a flashing pattern. If after a predetermined amount of time, the security event is still detected, based upon the deterrent protocol, a second action may be instigated. The second action may include changing the mode of the light emitted by the one or more light emitters. In embodiments, the first or second action may include activating a speaker to emit audio.

Abstract: Methods and systems for processing data associated with a premises management system are disclosed. The data may comprise alarm event data and non-alarm event data. The alarm event data and non-alarm event data may be processed to determine whether to send a notification.

Abstract: Systems and methods are provided for presenting information about discrete geographical areas and the use of such information by content providers to facilitate delivery of targeted or geographically relevant content to information playback devices located in one or more particular discrete geographical areas. Data (e.g., contextual, behavioral, predictive, trending, geo-consumer patterns) can be collected and associated with relevant virtual cells within a grid. A portal can be provided to enable content provider to search the cells based on customized campaigns to identify trends, interest, patterns and opportunities. Such information can facilitate informed geo-targeting decisions and consumer understandings for business of all sizes and sectors in order to deliver more relevant content to information playback devices within selected cells according to customized settings configured by the content provider.

Abstract: An image capturing apparatus comprising an image capturing unit, a communication unit and a control unit that controls communication by the communication unit, wherein the control unit determines whether a predetermined setting has been made on the image capturing apparatus, upon receiving, from the client apparatus via the local network, a connection request for connecting the image capturing apparatus and the cloud server via an Internet, wherein the predetermined setting includes at least one of: a setting of a mask function for masking at least a part of an image captured by the image capturing unit; and a setting of a limiting function for limiting a driving range of a driving unit that can drive the image capturing unit in a pan direction or a tilt direction.

Abstract: This invention relates to the wireless broadcast of digital multimedia information to a plurality of receivers, especially in environments where bi-directional communications are not possible or practical.

Abstract: An audio broadcast system may include communications devices, a cloud communications platform in communication with the communications devices, and an event-driven serverless cloud computing platform in communication with the communications devices and the cloud communications platform. The event-driven serverless cloud computing platform may be configured to provision resources from the cloud communications platform to initiate telephone calls respectively for the communications devices, and simultaneously broadcast an audio stream to the communications devices respectively via the telephone calls.

Abstract: Methods and systems for configuring communication at a premises are described. A network device at a premises may be in communication with a first network and a second network. The network device may receive data from a communication device located at the premises. The network device may transmit the data via the first network or the second network based on configuration data, which may be received from a computing device.

Abstract: A system, method, and computer readable medium for providing additional information to called parties comprises receiving a call from a calling party, performing a lookup of information associated with the calling party in a database, receiving the information from the database, and forwarding the information to a called party. The system comprises at least one device for receiving a call from a calling party, and at least one database for storing information associated with the calling party, wherein the at least one device is operable to perform a lookup of information associated with the calling party in a database, receive the information from the database, and forward the information to a called party.

Abstract: An example method and apparatus for processing accidental emergency calls is provided herein. The example method includes monitoring an emergency call with an active learning artificial intelligence (AI) bot implemented by a processor. The example method further includes determining, by the AI bot, that the emergency call was disconnected prior to a call taker resolving the emergency call. The example method additionally includes providing, by the AI bot, a score indicative of the likelihood that the emergency call was an accidental call, wherein the call may be based on real-time and historical data. The example method also includes recommending, by the AI bot, a response to the emergency call based upon the score.

Abstract: A method for a security and automation system is described. The method may include detecting that a person is present at or near the entry to the structure, capturing an image of the person in response to detecting that the person is present, comparing the image of the person to a database of images associated with the structure, identifying an identity of the person based at least in part on the comparing, and transmitting the captured image based at least in part on the identity of the person to a control panel of an automation and security system of the structure.

Abstract: Systems for leveraging voice information derived from a telephone request for customer support (“RCS”) are provided. The leveraging improves the accuracy of a sentiment analysis performed on a customer support request. The system includes a receiver configured to receive logins. Each login initiates a request. The request includes a date; a time of initiation; a location of a communication device that was used to communicate the request; a device identification number; a message derived from the request; and voice information. The system includes a processor configured to calculate a historical sentiment value, based, at least in part, on artifacts retrieved from historical information associated with the user. The processor obtains a voice sentiment value from the voice information. The processor calculates a total sentiment value based on the historical sentiment value and the voice sentiment value, and then routes the request based on the total sentiment value and the message.

Abstract: A method of identifying a current location, performed by a server having wireless communication with a terminal, includes receiving from the terminal, surrounding environment information input in natural language by a user; performing natural language processing on the surrounding environment information to extract place information about a reference place input by the user and positional relationship information about a positional relationship between the reference place and the user; searching a map database for the reference place corresponding to the place information; estimating a candidate region in which the user is likely to be located, based on the searched-for reference place and the positional relationship information; and determining the candidate region as the user's current location. Because the current location is identified based on the surrounding environment information input by the user, the user's current location can be identified more accurately.

Abstract: A profile-based system is employed to manage user identities and preferences, devices, content and/or other aspects of service delivery. The user profiles may be maintained in one or more servers or other elements located in an external network access via a customer premises equipment (CPE) gateway of a local network. The profiles can be used to map users to identities, devices, services, and other features that affect the manner in which a particular user communicates with (or through) the external network.

Abstract: A method and system for generating an event notification on a mobile electronic device is provided. A notification message including an event impact record and a notification urgency record is received on the mobile electronic device. An impact sensory alert is generated based on the comparison between the event impact record with a plurality of sensory alerts presets of first sensory output signals and second sensory output signals. An urgency sensory alert is also generated based on the comparison between the notification urgency record with the plurality of sensory alerts presets of the first sensory output signals and the second sensory output signals. The impact sensory alert and the urgency sensory alert are outputted via the first sensory output signals and second sensory output signals.

Abstract: Systems and methods are disclosed for providing personnel status tracking in crisis situations, using crisis communications management systems. In particular, the systems and methods implement personnel status tracking using unified crisis notification management to multiple users and event management.

Abstract: Various embodiments provide a method for initiating and storing consent verification between a user and another person planning to engage in an intimate activity. The method can include the steps of preparing a consent request by the user; sending the consent request to the person; time-stamping the sending of the consent request with the time and date; recording the GPS location of the sending of the consent request; receiving the consent request by the other person; and storing the interactions between users, the entries and edits thereto of any journal entries, and allowing for updates to the resources through the stored databases.

Abstract: Various embodiments provide a method for initiating and storing consent verification between a user and another person planning to engage in an intimate activity. The method can include the steps of preparing a consent request by the user; sending the consent request to the person; time-stamping the sending of the consent request with the time and date; recording the GPS location of the sending of the consent request; receiving the consent request by the other person; and storing the interactions between users, the entries and edits thereto of any journal entries, and allowing for updates to the resources through the stored databases.

Abstract: A computer-implemented method includes obtaining data from one or more non-visual sensors and a camera from a first monitoring system. The data includes non-visual data from the non-visual sensors and visual data obtained from the camera. The non-visual data from the non-visual sensors are paired with corresponding visual data from the camera. Data points of the non-visual data are synchronized with frames of the visual data based on a likelihood of an event indicated in the non-visual data. The synchronized data points of the non-visual data with the frames of the visual data are provided as labeled input to a neural network to train the neural network to detect the event. The trained neural network is provided to one or more cameras corresponding to one or more additional monitoring systems to detect the event in the visual data obtained by the one or more cameras.

Abstract: This invention relates to the wireless broadcast of digital multimedia information to a plurality of receivers, especially in environments where bi-directional communications are not possible or practical.

Abstract: System, method, and software for managing packet forwarding by end devices that use Zigbee protocol. In one embodiment, a P4 switch is implemented at an edge of an IP network as an intermediary between the end devices that use Zigbee protocol so that packets forwarded by each of the end devices flow through the switch. The switch includes a transceiver configured to receive a packet forwarded by a first endpoint in an end device and destined for a second endpoint. The switch includes a P4 parser configured to parse the packet to identify fields of the packet, and a P4 analyzer configured to process a plurality of match-action tables and the fields of the packet to provide data plane handling of the packet.

Abstract: A method, computer readable medium, and computer wherein a system provides an agent device a remote connection to a server resource, obtains remote environment data from the agent device and obtains communication data exchanged between the agent device and a client device. With that data, the system provides a multidimensional monitoring unit associated with the agent device, and the monitoring unit provides access to the remote environment data from the agent device and the communication data exchanged between the agent device and the client device. The system further detects changes in the remote environment data and communication data associated with the remote agent, and issues alarms in response to detecting changes.

Abstract: An initiating device receives a request to initiate a call to a service associated with a first identifier, wherein the identifier is associated with a first geographic location. A determination is then made as to whether a proxy device is in proximity to the initiating device, wherein the proxy device is configured to wirelessly communicate using a Voice Over Internet Protocol (VoIP). In response to the determination that the proxy device is in proximity to the initiating device, a determination is made for a second identifier for calling the service based on a second geographic location, wherein the second geographic location is associated with the proxy device, and the first identifier is replaced with the second identifier. The second identifier is then transmitted to the proxy device with an instruction to call the service. Thereafter, communications are performed via the proxy device.

Abstract: An application gateway including application service programming positioned at a user premises can provide voice controlled and managed services to a user and one or more endpoint devices associated with the application gateway. The application gateway can be controlled remotely by the application service provider through a service management center and configured to execute an application service provided from the application service provider. The application gateway can execute the application service at the user premises upon voice command by a user and independent of application services executing on the application service provider's network. An application service logic manager can communicate with an application service enforcement manager to verify that the request conforms with the policy and usage rules associated with the application service in order to authorize execution of the application service on the application gateway, either directly or through endpoint devices.

Abstract: A wall mountable security case for use with a security system of a building may include a housing defining a cavity for receive a tablet computing device, wherein the cavity is defined by a back wall, a front wall and side walls extending between the back wall and the front wall. A communication unit may be housed by the housing and include one or more transceivers for communicated with security devices and/or other computing devices. The case may further include at least one tamper detector for detecting an unauthorized tampering, a controller housed by the housing and operatively coupled to the communication unit and the at least one tamper detector, a power input for receiving primary power and for providing the primary power to the communication unit and the controller, and a back-up battery.

Abstract: Various systems described herein may allow a user's personal information, such as their medical history, to be automatically delivered to appropriate emergency personnel in response to a reported emergency, such as a 911 call, activation of a smoke alarm or security system, or other emergency. Various items of personal and confidential information may be stored in a secure location, and the user may provide advanced approval to have the information automatically delivered to emergency responders in response to a request for emergency assistance. For example, after the user initiates a request for emergency assistance, a computing device may determine whether the user has granted approval for emergency delivery of the user's confidential information, and if such approval has been granted, the computing device may request the delivery of the user's confidential information to the emergency responders.

Abstract: Methods and systems for call queue improvement. One system includes an electronic computing device configured to receive a call from a communication device operated by a caller; analyze the call for an incident factor; and direct the call, based on the incident factor, to either an automated call handler or to an active call queue. The electronic computing device is further configured to assign an existing incident identifier associated with the existing incident to a call record of the call based on determining whether the call is in regard to an existing incident. The electronic computing device is further configured to assign the call record to an abandoned call queue, and display, via a workstation of a call taker, a list of calls included in the abandoned call queue. The list includes the call and an indication whether the existing incident identifier has been assigned to the call record.

Abstract: A communication system is provided that can be added to a legacy alarm system to provide a plurality of communication modes to a remote server system from the legacy alarm system and provide remote control and monitoring to a user of the system via two-way communication links. The communication system can be configured to communicate with an alarm processor of the legacy alarm system through use of a keypad bus typically used by the legacy alarm system for communication between the alarm processor and one or more keypads. Communication modes that can be provided by embodiments of the present invention can include, for example, communication over a public switched telephone network, cellular transmission, broadband transmission, and the like. The communication system can monitor all configured communication modes and determine which communication mode is the best for providing communication between the alarm system and the remote server.

Abstract: A VoIP 911 application is accessible to VoIP callers in the form of a portal and/or at least one API executed by one or more of a plurality of computing systems to retrieve a physical location of a VoIP user utilizing a VoIP number. A known postal address is generated from the physical location. The postal address is processed using a GIS system to determine if the postal address is a valid actual address. The postal address is processed using geocoding, and an updated MSAG address associated with the location of the VoIP user is generated. The VoIP 911 application may comprise an instant messaging application. The IM application is installed to and/or integrated with existing software packages. A VoIP user may update emergency information by submitting a current physical location of the VoIP user via an IM chat window. The physical location submitted is validated and confirmed.

Abstract: Methods and systems for processing data associated with a premises management system are disclosed. The data may comprise alarm event data and non-alarm event data. The alarm event data and non-alarm event data may be processed to determine whether to send a notification.

Abstract: A local network call handling device is configured to establish multiple concurrent call sessions between local network end devices and an external network. When a prioritized end device attempts to establish a call session, the call handling device may initially determine if a first call session identifier is available. If so, the call session can be established using that first identifier. If the first identifier is in use for a call session of another end device, the call handling device may either use a different call session identifier for the prioritized end device session or may drop a pre-existing call session to free an identifier for use in connection with the prioritized end device.

Abstract: Techniques to support emergency voice-over-Internet Protocol (VoIP) calls are described. The techniques may be used for various 3GPP and 3GPP2 networks, various location architectures, and various types of User Equipment (UE). A UE communicates with a visited network to send a request to establish an emergency VoIP call. The UE interacts with a location server instructed by the visited network to obtain a first position estimate for the UE. The UE performs call setup via the visited network to establish the emergency VoIP call with a PSAP, which may be selected based on the first position estimate. The UE may thereafter perform positioning with the location server to obtain an updated position estimate for the UE, e.g., if requested by the PSAP.

Abstract: According to various embodiments, systems, computer program products, and computer implemented methods for cognitive location and navigation services for custom applications are disclosed. More specifically, the cognitive location and navigation services include, but are not limited to: multilingual, point-specific communication; cognitive navigational guidance through a tourist attraction; and beacon-based communication with a vehicle are disclosed.

Abstract: Security systems are warned of earthquakes, tornadoes, and other natural disasters. When an early warning system detects a natural disaster, the early warning system alerts a central server. The early warning system alerts the central server to the natural event and its associated geographic area. The central server may then consult a database and determine the security systems operating in a vicinity of the geographic area experiencing the natural event. The central server may thus warn the security systems of the natural event. The security systems may then implement pre-programmed procedures to protect life and property during earthquakes, tornadoes, and other natural disasters.

Abstract: According to an embodiment of the present invention, a system dynamically processes a document including unstructured text and comprises a computer system including at least one processor. Initially, the system configures a plurality of dictionaries with terms supplied by a user and associated with a desired category. The processor in the system applies a set of rules to the unstructured text of the document to detect patterns indicating a presence of the desired category, wherein the set of rules is re-usable across dictionaries configured for different categories and pertains to arrangements of dictionary terms within sentences. The system produces annotations associated with the desired category for the document based on the detected patterns. Embodiments of the present invention further include a method and computer program product for dynamically processing a document including unstructured text in substantially the same manner as is described above.

Abstract: A system 1000 enables an Emergency Claim Response Person (ERCP) 13 to remotely take control of an emergency situation via a live video link by directing an insured at the accident scene to take certain actions and acquire information and videos required for filing an insurance claim. The system 1000 includes an insured 1 using a smartphone 200 loaded with a proprietary App 211 that connects with the ECRP 13 at an emergency claim response unit (ECRU) 300 through a compatible video hosting server. The ECRP calms the insured 1 and instructs the insured 1 through the post-accident process. The ECRU 300 finds and requests the appropriate ambulance company, police and fire departments, when necessary. The ECRP 13 directs the insured 1 to video the accident scene, vehicle positions/orientation, and damage. The ECRU 300/ECRP 13 also instruct the insured to provide the insured's smartphone 200 to others to acquire video statements.

Abstract: Systems and methods for source verification are disclosed. A method includes: receiving, by a computing device, a report from a first source; determining, by the computing device, the first source is listed in a source repository based on receiving the report; selecting, by the computing device, a second source at a location remote from the first source based on the source being listed in the source repository; confirming, by the computing device, the report from the first source based on information received from the second source; repeating, by the computing device, the selecting and the confirming until a value of information in the report from the second source exceeds an information trust level value for the report.

Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Abstract: Disclosed are a safety service system and a method thereof. The safety service system comprises: a collection unit for collecting position information and image information related to a protected person who is registered by a protector; and a service providing unit for providing the position information and the image information to one or both of the protector and a security company upon detection of a signal that the protected person is in danger.

Abstract: An emergency texting software system and method for notifying emergency services includes providing an emergency texting software system, installing the emergency texting software system as an application, selecting an icon of at least one emergency service during an emergency service and selecting at least one pre-populated message to be communicated to the emergency service. The emergency texting software system and method for notifying emergency services is useful for contacting emergency services during times of duress where it would otherwise be difficult to send a text message, or making a calling 911, trying to explain the situation and give out address without being heard or stopped by the perpetrator. It thus facilitates a discrete call for help and quicker response rate.

Abstract: A system 1000 enables an Emergency Claim Response Person (ERCP) 13 to remotely take control of an emergency situation via a live video link by directing an insured at the accident scene to take certain actions and acquire information and videos required for filing an insurance claim. The system 1000 includes an insured 1 using a smartphone 200 loaded with a proprietary App 211 that connects with the ECRP 13 at an emergency claim response unit (ECRU) 300 through a compatible video hosting server. The ECRP calms the insured 1 and instructs the insured 1 through the post-accident process. The ECRU 300 finds and requests the appropriate ambulance company, police and fire departments, when necessary. The ECRP 13 directs the insured 1 to video the accident scene, vehicle positions/orientation, and damage. The ECRU 300/ECRP 13 also instruct the insured to provide the insured's smartphone 200 to others to acquire video statements.

Abstract: One aspect of the invention pertains to an embeddable software communications module. The module provides an application programming interface (API) that allows the module to receive API inputs from a software application. In various implementations, the module is arranged to progressively receive, transmit and/or store messages. In some embodiments, the module allows rendering of a received message in a real time mode or time-shifted modes and allow a user to easily transition between the two modes.

Abstract: An initiating device can receive an initiation of a call via a VoIP calling application. The initiating device can detect a failure of the call and confirm a proximity within a range of a proxy device to the initiating device, where the proxy device is a cellular-enabled device. Upon confirming the proximity within a range of the proxy device, the initiating device can route the call through the proxy device.

Abstract: Methods, apparatuses, and techniques for security and/or automation systems are described. In one embodiment, the method may include receiving a call initiation instruction at a video monitoring component of a home automation system. The method may further include analyzing the call initiation instruction, and communicating a call request from the video monitoring component of the home automation system to a first remote user based at least in part on the received call initiation instruction.

Abstract: A computer-implemented method for interactive emergency information and identification is disclosed. The method includes receiving, by a processor, a notification concerning an emergency situation, wherein the notification includes a location of the emergency situation, and defining, by the processor, a geo-fence representing a first physical area surrounding the location of the emergency situation. The method further includes receiving, by the processor, location information representing locations of a plurality of user devices, each user device being associated with an individual, and determining, by the processor, which of the user devices are located within the geo-fence based on the location information. Additionally, the method includes transmitting, by the processor, information about the emergency situation to the user devices located within the geo-fence.