Abstract: A system and method that enables a user of a telematics-equipped vehicle to initiate security services by activating their vehicle keyfob. If a user senses an emergency situation, such as a person breaking into their home, they can engage a panic button on their vehicle keyfob. This causes the vehicle to send a wireless warning signal to a call center which already has emergency contact numbers on file. The call center can then call the user to see if they require assistance from a police department, fire department, ambulance, etc. In one embodiment, the method also determines if the vehicle is currently located within a certain proximity of one or more designated locations (usually the user's home or work) before contacting the user. This can reduce responses to non-emergencies, such as when a user simply presses their panic button in order to locate their vehicle in a crowded parking lot.

Abstract: A method and system for locating a device connected to a network by determining a current network address for the device and comparing the current network address to a network address in a user profile. If the network addresses match, the device is located based on a physical address associated with the network address in the user profile.

Abstract: To carry out processing to be executed upon occurrence of an emergency, a mobile phone includes a power control portion for supplying driving power, a RAM capable of storing data in the state where the driving power is not supplied from the power control portion, a crime prevention switch for detecting occurrence of an emergency, and a control portion which is driven by the driving power supplied from the power control portion. The control portion stores an emergency flag in an ON state indicating an emergency mode in the RAM in response to detection of the emergency by the crime prevention switch, and carries out emergency processing. When the control portion is activated as the supply of the driving power from the power control portion is started, it carries out the emergency processing if the emergency flag in the ON state is stored in the RAM.

Abstract: A wireless device identifier and an access point identifier are associated with location information that identifies a location associated with a network access point that is associated with the access point identifier. Call signaling information requesting a call to an emergency service is received from a wireless device connected wirelessly to the network access point via a wireless network connection. The access point identifier is received from the wireless device. Based on the access point identifier, and the wireless device identifier, the location information is retrieved. The location information is transferred to an emergency service system. The call for the emergency service is established to the emergency service system.

Abstract: An emergency switch and an emergency function activated by the emergency switch are provided in a wireless mobile device. The emergency switch is positioned on an edge of the mobile device in a position that is visible and operable without activating the device. An action of the emergency switch activates the emergency function in the device. The emergency function in the device initiates a call to 911. The emergency function initiates a call to 911 and provides (i) a canned voice message that includes, owner name, owner cell telephone number, GPS location, physical address, and nature of the emergency. The emergency function activates a speakerphone connection and maintains the speakerphone connection to update the status of the emergency until the function is deactivated by the device user.

Abstract: There are many ways to communicate with multiple people at the same time, some of them are Conference Calls, Walkie Talkies, Facebook, Twitter and Text. Ability to communicate to multiple people can save time, money and sometime lives. Some of them means of communication (walkie talkie, push to talk) are comparatively expensive to setup. Adding additional participants to this setup takes time and resources. Some of them of not easily achievable and practical for a small set of people. Using the cateNet service you can setup this multi-party communication within few minutes, activate them at a touch of a button and still pay a little. The service is extensible and can eventual get together a very large set of people.

Abstract: Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a patient manifesting symptoms of a pandemic illness. The systems and methods may include an emergency dispatch protocol configured to facilitate uniform and consistent gathering of information concerning the emergency situation. The emergency medical dispatch protocol may include one or more dispatch protocols configured for particular emergency situations, such as to aid the dispatcher in processing calls relating to a pandemic illness (e.g., severe respiratory infection like influenza). The emergency dispatch protocol may present a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates uniform and consistent gathering of symptom information relating to a pandemic outbreak.

Abstract: A communications terminal facilitates signaling emergency alerts and monitoring. The terminal is operative in response to user input to generate emergency messages which are transmitted to one or more predetermined recipients via one or more mediums of communication. This user input to generate an emergency is designed such that it takes advantage of the facilities of available common user terminals (e.g. mobile phones, personal digital assistants) and may be augmented by short-range wireless “panic button” devices carried or worn by the user to allow triggering an alarm more effectively and/or conveniently. In response to either direct input from a user or remote input from another, the terminal also transmits audio, video, still image, and other available data that facilitates situation monitoring. The user may also indicate the nature and severity of the situation. Further, the terminal may suppress indications of the established communications such that the terminal appears to be in a dormant state.

Abstract: Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm event data to a message processing gateway, evaluating service parameters of the alarm system and conditions of the alarm event data, forwarding the alarm event data and a voice channel code to a telecommunications switch, and opening a voice channel between the telecommunications switch and a central alarm monitoring station. In other aspects, delivering alarm system event data and connecting a voice channel further includes determining whether the voice channel remains open, forwarding a routing code to the alarm system, opening a voice channel between the alarm system and the telecommunications switch, and bridging the voice channel between the telecommunications switch and the central alarm monitoring station and the voice channel between the alarm system and the telecommunications switch.

Abstract: A system and method for emergency telephone call notification. The system includes an AIN capable switch, a service control point (SCP) having a database of designated contact numbers associated with a service subscriber telephone number, and an intelligent peripheral (IP) in communication with the SCP for contacting the designated contact numbers. The method includes the steps of recognizing an N11 trigger and the SCP initiating telephone calls, via the IP, to each of the contact numbers corresponding to the telephone number of the subscriber making the emergency telephone call.

Abstract: An emergency alert system includes an emergency alert gateway configured for receiving an emergency alert message, for categorizing the emergency alert message, and for determining a subscriber base to receive the emergency alert message, a data base in communication with the emergency alert gateway; and an emergency alert server configured to distribute the emergency alert message to the subscriber base. A method of distributing emergency alert messages includes receiving an emergency alert message, determining whether the emergency alert message is one of at least three categories of alert messages, selecting a subscriber base based on the determining step and distributing the emergency alert message to the selected subscriber base.

Abstract: Disclosed herein are techniques for allowing callbacks from emergency call centers to a subscriber, including when restrictions in place would have otherwise prevented the call. The technique may employ Camel, thereby triggering Camel when a subscriber dials an emergency or public safety call center. Camel's Mobile Switching Center (MSC) will set up a call to the emergency call center, and the Service Control Point (SCP) will suspend or disable the restrictions in place, such as parental control features. The restrictions may be suspended indefinitely, for a specific time period, until another triggering event, or the like. The subscriber, in this manner, can receive a callback from the emergency call center.

Abstract: A fire control system may include a fire alarm control panel situated at a first location, the fire alarm control panel coupled to a first hardwire circuit. The fire control system may also include one or more telephone stations, wherein each telephone station of the one or more telephone stations is disposed at a different location than each other telephone stations and coupled through the first hardwire circuit to the fire alarm control panel, and one or more radio repeaters are each disposed at one or more respective locations, and wherein each radio repeater is operative to receive audio information as a radio signal and to transmit the audio information as an electrical signal through a second hardwire circuit to the central telephone.

Abstract: A switched emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is converted into a session initiation protocol (SIP) packetized phone call at the call center, and routed over an IP network, for presentation to an emergency services gateway, which connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC), queried from the call center. In this way, the switched emergency call is converted into a SIP packetized phone call and routed without further passage through the public switched telephone network (PSTN).

Abstract: Several methods are provided for communicating emergency call capability information between a station and an access point (AP) in a wireless local area network. The methods include advertising by the AP of its emergency call capabilities and announcing by the station of its emergency call capabilities. The AP can advertise its emergency call capabilities in a beacon frame, a probe response frame, a reassociation response frame, or a reauthentication response frame. The station can announce its emergency call capabilities in an association request frame, a reassociation request frame, an authentication request frame, or a reauthentication request frame.

Abstract: A monitoring application and method in a disabled telecommunication device for monitoring communication sessions initiated by the device and detecting an emergency communication session that is initiated by the device. If an emergency communication session is detected, the monitoring application generates and transmits a message to a rating engine over a non-voice channel. The non-voice channel may be an unstructured supplementary service data (USSD) channel, a short message service (SMS) channel, or other like messaging channel. When the message is received via the non-voice channel, various callback techniques may be implemented to allow the disabled device to receive communications after the emergency communication session, even though such communications would normally be prevented as a result of a service lock.

Abstract: A personal emergency response system oriented to mobile individuals uses cell phones or other wireless devices as sources of an emergency indicating signal. A personal profile associated with that signal can be evaluated, along with location information to determine which emergency device(s) should be activated and which local messages should be produced to alert other individuals in the area as to the existence of an emergency.

Abstract: Automatic Location Indication (ALI) data is digitally transferred from a Public Safety Answering Point (PSAP) to a first responder via a web site accessed by the first responder. The web site lists each live E911 call within their jurisdiction, and appends the caller's ALI and/or other location data relative to each call. Preferably the first responders (e.g., police car, paramedic, ambulance, fire truck, etc.) can view not only the emergency caller's information for those E911 calls that they are responding to, but also information about other emergency callers that other first responders are responding to. This facilitates the actual response to individual emergency calls as well as the overall management of multiple responders to multiple emergency calls.

Abstract: An emergency system includes a gateway and a database in communication with the gateway. The database comprises first routing information for establishing a first communication link between a communication device and a controller, second routing information for establishing a second communication link between the gateway and the controller, wherein the second routing information is correlated to the first routing information; and location data associated with the communication device. Upon receiving identification information related to the communication device, the gateway retrieves the first routing information from the database and provides the first routing information to a switch. The gateway retrieves the second routing information from the database and uses the second routing information to establish a second communication link with the controller, and the gateway retrieves the location data from the database.

Abstract: A response center or other entity maintains in electronic storage records of trust relationships between parties. In an example method of operating a call center, personal profiles of clients of a service of the call center are maintained. At least some of the profiles include contact information for entities in trusted networks of the respective clients. An inquiry can be received from an inquiring party, inquiring whether a particular entity is trusted by a particular client. An electronic message is automatically sent to the inquiring part indicating whether or not the particular entity is trusted. In some implementations, entities may be assigned levels of trustedness.

Abstract: An alarm system includes a mobile terminal and an alarm controller. The alarm controller is configured to communicate with the mobile terminal, to attempt a call to a monitoring service using a first communication technique responsive to detection of an alarm condition, and to attempt a call to the monitoring service using the mobile terminal if the call attempt using the first communication technique is unsuccessful.

Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Abstract: Systems and methods are provided to assist an emergency dispatcher in responding to emergency calls reporting incidents involving a hate crime or other anti-social behavior toward a victim. The systems and methods can include an emergency police dispatch protocol configured to facilitate uniform and consistent gathering of information about an incident being reported and configured to determine a determinant value corresponding to an appropriate emergency dispatch response. A diagnostic tool is provided to aid the dispatcher in gathering information about the victim that pertains to one or more bias categories. The victim information can be used to identify one or more potential biases that could have motivated the perpetrator of the hate crime or other anti-social behavior. The diagnostic tool facilitates uniform and consistent gathering of victim information pertaining to various bias types.

Abstract: Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a patient manifesting symptoms of a pandemic illness. The systems and methods may include an emergency dispatch protocol configured to facilitate uniform and consistent gathering of information concerning the emergency situation. The emergency medical dispatch protocol may include one or more dispatch protocols configured for particular emergency situations, such as to aid the dispatcher in processing calls relating to a pandemic illness (e.g., severe respiratory infection like influenza). The emergency dispatch protocol may present a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates uniform and consistent gathering of symptom information relating to a pandemic outbreak.

Abstract: Methods, devices, and storage media for tracking communications between a user and a user-selected party; obtaining communication tracking information based on the tracking, wherein the communication tracking information includes a time associated with each communication; calculating a communication gap pertaining to the user-selected party based on the communication tracking information, wherein the communication gap is a period of time that elapsed from a last communication with the other party to a current time; and providing the user with communication gap information in response to receiving a user request.

Abstract: A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.

Abstract: A system for alternately transmitting an audio signal and a video signal over a single voice grade telephone line is disclosed. The system includes an apparatus located at a subscriber location which establishes a first communication connection between a user at the subscriber location and a dispatcher at a dispatch station, over which first communication connection transmission of voice signals are enabled to be simultaneously transmitted between the subscriber's premise and the dispatcher, and which disestablishes the first communication connection and establishes a second communication connection over which a continuous video signal is transmitted from the subscriber location to the dispatcher.

Abstract: A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database.

Abstract: A network controller node is configured to transmit an emergency message to a mobile station within a cell of an access point connected to the network controller node within a telecommunications network. The network controller node receives information of the mobile station and determines a location of the mobile station based on the received information. In addition, the network controller node receives an emergency notification comprising an indicator indicating an affected area and determines that the mobile station is within the indicated affected area based on the determined location. The network controller node then transmits the emergency message via the access point to the mobile station in the cell.

Abstract: An emergency notification system. The system includes a first server for receiving a communication from a telecommunications network and for transmitting a message to a subscriber of the notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with information associated with a subscriber.

Abstract: Methods and systems for providing electronic notifications are described. A server is configured to serve an interface, such as a Web page, to a terminal that requests from a user a first set of user contacts to be used to provide notifications to the user by a telephonic notification system in response to a notification process initiated by an organization associated with the user. The interface further requests a first set of priorities corresponding to the first set of user contacts, wherein the notification system will attempt to provide notifications to the first set user contracts in an order based at least in part on the first set of priorities. A database is configured to store the first set of user contacts and the first set of priorities. A voice interface circuit is configured to transmit a voice notification to at least one of the first set of user contacts.

Abstract: A system includes an interface to receive a signal associated with a call from a first communication device to a second communication device. The system also includes a call suspension mechanism to suspend the call. The system further includes a call disposition engine to send an electronic mail message associated with the suspended call to a device identified by a subscriber address.

Abstract: Systems and methods for supporting E911 for VoIP mobile communications are provided. A mobile station formats a call setup message by including particular information in a header portion of the call setup message that is used by the wireless network to select an appropriate PSAP and route the call to the appropriate PSAP.

Abstract: A temporary ENUM architecture assigns a temporary ENUM at call time. For an originated communication requiring routing to a party which needs a particular callback format not supported, the TempENUM provides consistency with the specific format required by the receiving party. The TempENUM is assigned for the duration of the call or communication, or for a given amount of time thereafter. The TempENUM service gateway includes a TempENUM database, a module that assigns a suitable TempENUM at the time of call routing, and a module that handles a lookup in the TempENUM database, and maps the assigned TempENUM to a calling party identifier (CgPID). The TempENUM database stores a TempENUM from a coordinator system and relates the actual calling party identifier (CgPID) for use in callback attempts. Either during the initial call or communication, or shortly thereafter, the receiving party uses the TempENUM number to return communication the initial caller.

Abstract: A method, system, and medium are provided for generating a profile for public safety answering platforms. The profile identifies media formats or media format combinations that are supported by the PSAPs at various cell sector locations maintained by a network provider. A network server selects a cell sector and generates test emergency services calls. The test emergency services calls are transmitted to a PSAP but are optimized to reduce a number of test emergency services calls based on media support included in the profile of the PSAP. The PSAP generates a response that indicates whether the PSAP supports a media format identified in the test emergency services call. The PSAP may rely on capabilities of a secondary PSAP to generate the response. The PSAP transmits the response to the network server for storage in the profile.

Abstract: A mobile terminal configured for use in a mobile telecommunications network, the mobile terminal having an emergency notification facility and an identifier, the identifier usable by the network to recognize the mobile terminal as having the emergency notification facility and to change a system access priority for the terminal, where required. Preferably, the terminal also includes a sensing means configured to determine when the mobile terminal is in motion and/or associated with a vehicle and notify the network of such, in order to allow the network to change the system access priority based upon whether or not the terminal is in motion and/or associated with a vehicle. In this regard, mobile terminals with an emergency notification facility, particularly when moving or in a vehicle, are given a higher priority so that an emergency call can be quickly dispatched in the event of an accident.

Abstract: An emergency response system, method of responding to emergencies and a computer program product therefor. Networked provider computers are distributed over a geographical area that includes multiple regions with at least one providing computing capability to each region and each region receiving emergency response resources during emergencies from an emergency response computer. During any local emergency the area emergency response computer provides a local response and notifies other emergency response computers for other regions that are potentially affected by the emergency.

Abstract: A system to receive, from a user device, a request to establish a communication session to allow an emergency call to be placed or transferred to a public safety access point (PSAP) server; determine whether the request includes a first indication that the emergency call is being initiated via the user device or a second indication that the emergency call is being handed off from a base station associated with another network device, place the emergency call, to the PSAP server and via a first gateway device associated with the network device, when the request includes the first indication; and transfer the emergency call, to the PSAP server and via a second gateway device associated with the other network device, when the request includes the second indication, where the second gateway device processed the emergency call prior to being handed off from the base station.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for processing voice commands. In one aspect, a method includes receiving an audio signal at a server, performing, by the server, speech recognition on the audio signal to identify one or more candidate terms that match one or more portions of the audio signal, identifying one or more possible intended actions for each candidate term, providing information for display on a client device, the information specifying the candidate terms and the actions for each candidate term, receiving from the client device an indication of an action selected by a user, where the action was selected from among the actions included in the provided information, and invoking the action selected by the user.

Abstract: A blacklist of known harassing or non-legitimate emergency calls is maintained. An incoming emergency call is checked against emergency call records to determine if multiple emergency calls have been made recently, from the same general location, and destined to the same PSAP. Feedback is provided regarding the number of recent calls made and the possibility of a false positive, based on call history from known handsets in the area, including the possibility of a phone with a known MEID/ESN, when powered up, receiving the same 911-xxx-xxxx. Blacklisting may be approved or not based on the feedback. A telephone number or MIN may be placed on a “blacklist” with a ‘timer’. Subsequent calls to that phone number will be assigned a different SIP URI (a unique URI per destination determined prior to lookup on the blacklist) and be directed elsewhere. The call may be completed to an administrative line.

Abstract: The present invention is directed to a method and system for collecting contemporaneous information relating to an event. The method includes, in response to receiving an indication of an event, identifying a plurality of mobile devices located in a specified area related to the event based on global positioning system (GPS) information associated with each of the mobile devices. The method also includes selecting, from the plurality of mobile devices, at least one mobile device to which a request for supplemental information is to be transmitted. The method further includes transmitting, via at least one communication network, the request to the selected at least one mobile device. The method still further includes receiving the supplemental information over the at least one communication network from the selected at least one mobile device.

Abstract: Example systems and methods to manage location information for emergency services support of an internet protocol (“IP”) communication device are disclosed. A disclosed example method involves storing first and second geographic location information in a first list of geographic location information associated with an internet protocol device. The first list is stored at a service provider server. At least a partial copy of the first list is communicated from the service provider server to the internet protocol device for storing as a second list of geographic location information in the internet protocol device.

Abstract: In accordance with one aspect of the invention, a process for handling emergency calls from a caller in a voice over IP system is described. The process involves receiving a routing request message including a caller identifier and a callee identifier. The process also involves setting an emergency call flag active in response to the callee identifier matching an emergency call identifier pre-associated with the caller. The process further involves producing an emergency response center identifier in response to the emergency call identifier. The process also involves determining whether the caller identifier is associated with a pre-associated direct inward dialing (DID) identifier. The process further involves producing a direct inward dialing (DID) identifier for the caller by associating a temporary DID identifier with the caller identifier when the emergency call flag is active and it is determined that the caller has no pre-associated DID.

Abstract: A system for facilitating 9-1-1 service delivery to internet telephony customers is provided. The system includes a server device for receiving a 9-1-1 call from a user device via a data network, where the 9-1-1 call are based on “9-1-1” digits dialed at the user device. The server device is configured to forward the received 9-1-1 call to an operator services interface operatively connected to the server device.

Abstract: A method and apparatus for enabling broadband access providers to use the subscriber service address associated with the Media Access Control (MAC) address and the Internet Protocol (IP) address of the subscriber's Digital Subscriber Loop (DSL) modem or cable modem as the service address that is sent to the appropriate Public Safety Answering Point (PSAP) are disclosed. The present method enables a mapping between a subscriber's VoIP telephone number, broadband access modem MAC and IP addresses, and the subscriber's registered broadband service address to determine the correct PSAP to route an E911 call to.

Abstract: A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database.

Abstract: A method and system for interfacing internet protocol-enabled emergency calls to a public 9-1-1 system are described. The method can include routing an emergency call originating from internet protocol telephony to a data network via a routing device which may include an identifier. The method can include transferring the routed emergency call to a predetermined public service answering point based on the identifier.

Abstract: A system and method for remotely controlling a camera may include a telephony device communicatively coupled to a data network. The telephony device comprises at least one module adapted to generate a control signal in response to receiving a user command associated with dialing of an emergency telephone number. A camera may be adapted to start capturing images in response of receiving the control signal.

Abstract: A method for determining a responsible service area for a service request call, the service request call including a civic address indicating locus of origin of the service request call, includes: (a) accessing a geographic information system database relating to the locus of origin to identify a street line segment containing the civic address; (b) determining whether the street line segment is wholly contained within any polygon; (c) when the street line segment is wholly contained within a respective polygon, presenting the respective polygon as the responsible service area; and (d) when the street line segment is not wholly contained within the respective polygon, (1) recording a data deficiency identifying the non-containment as a polygon-segment error, (2) determining an estimated locus of the civic, address on the street line segment in a resulting polygon containing the estimated locus, and (3) presenting the resulting polygon as the responsible service area.

Abstract: A system and method for providing a conduit to send information to emergency services from a wireless device. Systems and methods for registering an alarm button on a wireless device and sending to public and/or private emergency services providers information related to the wireless device including its location, information about a wireless device end user and/or subscriber associated with the wireless device, and information recorded by one or more wireless devices during and subsequent to the time the alarm button is activated.