Abstract: A tangible computer-readable storage medium is encoded with an executable computer program for routing international communications. When executed, the processor performs operations including receiving, from an international gateway via a network node, international communication origination data for an international communication to a customer's communication address. Customer routing instructions are received from the customer via a web server and are stored. The received customer routing instructions are retrieved and a determination is made of a first destination communication address based on the international communication origination data and the retrieved customer routing instructions. The first destination communication address is forwarded to the network node for routing the international communication to the destination communication address.

Abstract: The invention allows improving the control of transmission of the silence detection (SID) frames to prevent annoying effects in the music sent to the calling terminal instead of ringback tones. This can be achieved by disabling the discontinuous transmission functionality during the period of call establishment. There are many different ways to accomplish the idea behind the present invention.

Abstract: A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.

Abstract: A method and a processing device for managing an interactive speech recognition system is provided. Whether a voice input relates to expected input, at least partially, of any one of a group of menus different from a current menu is determined. If the voice input relates to the expected input, at least partially, of any one of the group of menus different from the current menu, skipping to the one of the group of menus is performed. The group of menus different from the current menu include menus at multiple hierarchical levels.

Abstract: Technology is generally described for computing paths between geographical localities. The technology can receive a request for a path between two or more geographical localities, and compute a path based at least on a popularity rating of intermediate geographical localities.

Abstract: A speech recognition capability in which words of spoken text are identified based on the contour of sound waves representing the spoken text. Variations in the contour of the sound waves are identified, features are assigned to those variations, and then the features are mapped to sound constructs to provide the words.

Abstract: A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings.

Abstract: Methods, apparatuses, and media for extracting phone numbers from voice mail messages are disclosed. Embodiments may include a method for determining a phone number in a voice mail message that includes analyzing a message and determining phone number(s) associated with the message based on the analysis. Embodiments of the method may also include generating a macro based on the determined phone number(s) and performing a macro action for at least one generated macro. In some embodiments, analyzing the message and determining phone number(s) associated with the message may include detecting a trigger word and parsing words in the message after the detected trigger word. In other embodiments, analyzing the message and determining one or more phone numbers associated with the message may include analyzing a voice-to-number dictionary and determining phone number(s) based on the dictionary. The macro action may include dialing, storing, deleting, etc. a phone number.

Abstract: The exemplary live voicemail functionality offers a user of a mobile station the ability to listen to a voicemail message in real-time, as the message is being recorded in a voicemail platform. The mobile communication network serving the user directs an incoming call intended for the mobile station to the voicemail platform, which records the audio for the incoming message. The network infrastructure also duplicates the audio and directs the duplicate audio to the mobile station for real time monitoring of the incoming message by the user, as the platform is recording the voicemail message.

Abstract: A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.

Abstract: A device receives, from a management server, an optimal number of threads, generates a dynamic thread based on the optimal number of threads, and retrieves, from a message store, a message based on the dynamic thread and when the message store is not empty. The device receives a binding from a voicemail server associated with a voicemail user, generates a notification based on the retrieved message and based on the binding, and provides the notification to a user device associated with the voicemail user.

Abstract: A method includes registering a voice of a party in order to provide voice verification for communications with an entity. A call is received from a party at a voice response system. The party is prompted for information and verbal communication spoken by the party is captured. A voice model associated with the party is created by processing the captured verbal communication spoken by the party and is stored. The identity of the party is verified and a previously stored voice model of the party, registered during a previous call from the party, is updated. The creation of the voice model is imperceptible to the party.

Abstract: A system for facilitating communications with an automated response system includes a database for storing an address book entry. The address book entry includes a location name and contact number for a location that employs an automated response platform that does not accept voice commands. The address book entry also includes at least one stored voice command related to a navigation command of the automated response platform and one stored associated assigned keystroke for the command. A voice response signal digital signal processor receives a voice input from a user corresponding to the stored voice command. A telephonic signal generator is included, such that when the user utters the voice input corresponding to the stored voice command, the system recalls the stored associated assigned keystroke and delivers a signal corresponding to the keystroke as a telephonic signal to the automated response platform.

Abstract: A method, apparatus, computer program product and service for directory dialer name recognition. The directory dialer has a directory of names and a first name grammar and a second name grammar representing phonetic baseforms of first names and second names respectively. The method includes: receiving voice data for a spoken name after requesting a user to speak the required name; extracting a set of phonetic baseforms for the voice data; and finding the best matches between the extracted set of phonetic baseforms voice data and any combination of the first name grammar and the second name grammar. The method can further include: checking the best match against the directory of names; if the best match does not exist in the directory, informing the user and prompting the next best match as an alternative; and if the best match does exist in the directory, forwarding the call to that best match.

Abstract: In one aspect, a method for determining validity of an identity asserted by a speaker using a voice print associated with a user whose identity the speaker is asserting, the voice print obtained from characteristic features of at least one first voice signal obtained from the user uttering at least one enrollment utterance including at least one enrollment word is provided.

Abstract: A system and method may include establishing a processing data session over a data network based on a processing data session request from a remote communication device, identifying a dialing directory based on the processing data session request, the dialing directory including multiple complete addresses, and receiving address information over the data network via the processing data session. The system and method may further include processing the address information to determine whether the address information corresponds to one of the plurality of complete addresses, and providing the corresponding one of the plurality of complete addresses over the data network to the remote communication device.

Abstract: A speech synthesis system and method is described. A speech segment database references speech segments having various different speech representational structures. A speech segment selector selects from the speech segment database a sequence of speech segment candidates corresponding to a target text. A speech segment sequencer generates from the speech segment candidates sequenced speech segments corresponding to the target text. A speech segment synthesizer combines the selected sequenced speech segments to produce a synthesized speech signal output corresponding to the target text.

Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

Abstract: A method of pairing Bluetooth™ enabled devices including a portable phone with a Bluetooth™ communications module of a vehicular, hands-free telephone system includes using vocal communications to prompt an operator of the phone to enter a given PIN number into the phone. The presence of any Bluetooth™ enabled devices within the vicinity of the communications module is searched. Vocal communications are used to prompt the operator to vocally state a name for the phone and to vocally state a pairing priority to be assigned to the phone. If the assigned pairing priority is not assigned to another Bluetooth™ enabled device, then the name and the pairing priority are associated with the phone. Communications between the communications module and the phone are then enabled if the phone has the highest pairing priority amongst all of the Bluetooth™ enabled devices present within the vicinity of the communications module.

Abstract: Systems and methods for processing speech are provided. A system may include a speech recognition interface and a processor. The processor may convert speech received from a call at the speech recognition interface to at least one word string. The processor may parse each word string of the at least one word string into first objects and first actions. The processor may access a synonym table to determine second objects and second actions based on the first objects and the first actions. The processor may also select a preferred object and a preferred action from the second objects and the second actions.

Abstract: A method for operating a voice mail system connected to a telecommunication system, having a recorder with a message storage connected thereto, shall enable a particularly flexible use of a speech message stored in the voice mail system. For this purpose, according to the invention, a speech message collected by the recorder, storable as a speech information in the message storage is converted by means of a speech-to-text conversion module into a text message.

Abstract: A system, method and program product for providing voice response unit (VRU) shortcuts. A system is provided that includes: a user interface for allowing a user to input a targeted VRU, a goal, and call-specific information; a data mapping system for mapping the call specific information and user information pre-stored in a database to a VRU map associated with VRU; a VRU interface system for initiating a call with the targeted VRU and navigating the targeted VRU to an option associated with the goal; and a system for telephonically connecting the user with the targeted VRU when the option associated with the goal is reached.

Abstract: A voice command acquisition method and system for motor vehicles is improved in that noise source information is obtained directly from the vehicle system bus. Upon receiving an input signal with a voice command, the system bus is queried for one or more possible sources of a noise component in the input signal. In addition to vehicle-internal information (e.g., window status, fan blower speed, vehicle speed), the system may acquire external information (e.g., weather status) in order to better classify the noise component in the input signal. If the noise source is found to be a window, for example, the driver may be prompted to close the window. In addition, if the fan blower is at a high speed level, it may be slowed down automatically.

Abstract: Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction program account over the phone in a convenient and user-friendly fashion, without having to depend on an internet connection.

Abstract: A method for setting a voice tag is provided, which comprises the following steps. First, counting a number of phone calls performed between a user and a contact person. If the number of phone calls exceeds a predetermined times or a voice dialing performed by the user is failed before calling to the contact person within a predetermined duration, the user is inquired whether or not to set a voice tag corresponding to the contact person after the phone call is complete. If the user decides to set the voice tag, a voice training procedure is executed for setting the voice tag corresponding to the contact person.

Abstract: A method for automating an input process during a testing of a voice-enabled application so that a tester is not required to manually respond to each prompt of the voice-enabled application. The method including the step of identifying a session input store that includes input data associated with voice-enabled application prompts and the step of executing the voice-enabled application. The voice-enabled application can prompt for user input that is to be used when performing a speech processing task. Input data from the session input store can be automatically extracted responsive to the prompting and used in place of manually entered input. The speech processing service can perform the speech processing task based upon the extracted data.

Abstract: A method for setting a voice tag is provided, which comprises the following steps. First, counting a number of phone calls performed between a user and a contact person. If the number of phone calls exceeds a predetermined times or the user fails to perform a voice dialing before calling to the contact person within a predetermined duration, the user is inquired whether or not to set a voice tag corresponding to the contact person after the phone call is complete. If the user decides to set the voice tag, a voice training procedure is executed for setting the voice tag corresponding to the contact person.

Abstract: A system and method for remotely enabled voice activated dialing. Generation of a special dial tone indicating that a user may give the voice identifier is initiated. A voice identifier is received over a network from a wired telephone utilized by a user. Dialing information associated with the voice identifier is determined. One or more receiving parties associated with the voice identifier are dialed. The wired telephone is connected to the one or more receiving parties.

Abstract: A system and method for entering a destination into a navigation system, usually a vehicle navigation system, that uses phonetic letter families, or groups of letters which sound similar, to improve the reliability and accuracy of speech recognition. The method involves grouping each letter of the English alphabet into a family of letters which sound similar, such as A, J, and K. When a destination name is spelled by a user, each letter is recognized in terms of the phonetic letter family to which it belongs. This phonetic equivalent spelling is compared to the navigation database of street, city, and state names, which has also been converted to its phonetic equivalent spelling. If a match is found, the user is asked to confirm that this is the desired destination.

Abstract: A speech recognition process and system are used for interactive telecommunication. A caller is prompted for input. Each of the phrases represents a destination for routing the call. The response utterance is matched by the system to one of the phrases and the call is routed to the corresponding destination. If the call thereafter has been redirected to a destination representing another of the phrases, speech recognition training data are generated for mapping the utterance to the redirected destination.

Abstract: Controls are provided for a web server to generate client side markups that include recognition and/or audible prompting. The controls comprise elements of a dialog such as a question, answer, confirmation, command or statement. A module forms a dialog by making use of the information carried in the controls. The dialog follows a selected order of prompting and receiving input from a user as related to the order of the controls, and departs from the selected order as a function of responses from the user.

Abstract: Methods for routing a call based on voice activated dialing (VAD). A VAD device module may respond to a VAD instruction, or to a call received with a VAD instruction with a corresponding call destination number obtained from a personal VAD directory. If the personal VAD directory fails to include the call destination number, the VAD device module may route the call or initiate a call through a gateway to a VAD network module. The VAD network module may obtain call destination information from the VAD instruction, and may use the call destination information obtain the call destination number. The VAD network module may obtain additional information from the call or other source, and use the additional information to obtain the call destination number. The call then is routed to the call destination number. The call destination number may be added to the personal VAD directory.

Abstract: A system and method for providing easy access to messaging services in a telecommunications network having office switches that are used by different providers of telephone and messaging services. The system uses a supplementary services database to maintain customer records including whether the customer uses messaging services and whether the customer subscribes to a short dialing sequence service for access to the messaging services. The customer is connected to the central office switch, which analyzes the dialing sequences generated by the customer. When the customer attempts access to the messaging services, the customer dials a short dialing or message sequence, such as *XX. The central office switch triggers a query to the supplementary services database for a call forwarding number to the messaging service used by the customer when the selected short dialing sequence is recognized by the switch.

Abstract: Systems and methods for providing enhanced caller identification screening using audible caller name announcement are disclosed. Generally, a request for audible caller identification associated with a calling communication station is transmitted to the calling communication station based on an analysis of a query comprising data indicating whether presentation of standard call identification information to a called communication station. Audible caller identification information is then received and transmitted to the called communication station.

Abstract: In one implementation a computer-implemented method includes generating a group of telephone contacts for a first user, wherein the generating includes identifying a second user as a contact of the first user based upon a determination that the second user has at least a threshold email-based association with the first user; and adding the identified second user to the group of telephone contacts for the first user. The method further includes receiving a first request to connect a first telephone device associated with the first user to a second telephone device associated with the second user. The method also includes identifying a contact identifier of the second telephone device using the generated group of telephone contacts for the first user, and initiating a connection between the first telephone device and the second telephone device using the identified contact identifier.

Abstract: Digital process for authentication of a user of a database for access to protected data or a service reserved for a defined circle of users or for the use of data currently entered by the user, wherein a voice sample currently enunciated during an access attempt by the user is routed to a voice analysis unit and, herein, a current voice profile is computed and this is compared in a voice profile comparison unit against a previously stored initial voice profile and, in response to a positive comparison result, the user is authenticated and a first control signal enabling access, but in response to a negative comparison result a second control signal disabling access or triggering a substitute authentication procedure is generated.

Abstract: Methods for routing a call based on voice activated dialing (VAD). A VAD device module may respond to a VAD instruction, or to a call received with a VAD instruction with a corresponding call destination number obtained from a personal VAD directory. If the personal VAD directory fails to include the call destination number, the VAD device module may route the call or initiate a call through a gateway to a VAD network module. The VAD network module may obtain call destination information from the VAD instruction, and may use the call destination information obtain the call destination number. The VAD network module may obtain additional information from the call or other source, and use the additional information to obtain the call destination number. The call then is routed to the call destination number. The call destination number may be added to the personal VAD directory.

Abstract: A speech recognition process and system are used for interactive telecommunication. A caller is prompted for input. Each of the phrases represents a destination for routing the call. The response utterance is matched by the system to one of the phrases and the call is routed to the corresponding destination. If the call thereafter has been redirected to a destination representing another of the phrases, speech recognition training data are generated for mapping the utterance to the redirected destination.

Abstract: Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.

Abstract: A portable multimedia and communications device can include a transducive element for receiving sound. The device also can include a base unit having a plurality of multimedia units and a processor executing a speech recognition engine for recognizing user speech. Each of the plurality of multimedia units can be selectively enabled and operated responsive to user voice commands received via the transducive element and communicated to the base unit via a communication link.

Abstract: Embodiments of the invention provide ways to track the status of calls made to mobile devices. An illustrative method includes an originating mobile device receiving data from a mobile access network about an outgoing call, utilizing the data from the mobile access network to determine the outcome of the outgoing call, displaying an indicator of the outgoing call on the originating mobile device, and displaying an indicator of the outcome (connected, no answer, voicemail, busy, etc.) on the originating mobile device.

Abstract: Embodiments of the invention provide ways to track the status of calls made to mobile devices. An illustrative method includes an originating mobile device receiving data from a mobile access network about an outgoing call, utilizing the data from the mobile access network to determine the outcome of the outgoing call, displaying an indicator of the outgoing call on the originating mobile device, and displaying an indicator of the outcome (connected, no answer, voicemail, busy, etc.) on the originating mobile device.

Abstract: As apparatus for responding silently to incoming calls in a communication system. Such an apparatus provides the capability to respond to incoming calls in the communication system which could be, for example, a telephone system, for those cases necessitating minimal disruptions such as wherein the telephone user receiving the call is in a meeting or other group situation. With the system disclosed herein, the telephone user can respond to the caller immediately with pre-recorded responses. Special responses can be pre-recorder for special situations or special callers.

Abstract: A document management system, a document management method, and a document management program for managing document data generated by scanning are disclosed. The document management system includes a scanning unit for reading a document and generating image data, an image data storing unit for storing a scanned image file, and a document management server that includes a destination folder for storing the scanned image file and a file name conversion table. A code attached to the document is acquired by one of a code converting process, an OCR process, and a code inputting process. A file name is generated based on the acquired code. The scanned image file is acquired from the image data storing unit, the destination folder and attribute information are acquired by converting characters of the file name using the file name conversion table such that the scanned image file is stored in the destination folder with the attribute information associated.

Abstract: An online address book system having sufficient hardware and software to operate an address book user interface and to perform intelligent interpretations of voice and text inputs from users. The system includes at least one server software module that includes software to perform a plurality of functions. These include the ability to receive voice input data and separate user voice queries, wherein the software can arrange the data so as to create a data base that includes at least three access dimensions, including contact access, contact-relationship access and contact-time frame access, and so as to create a connectivity matrix based on a plurality of contact pair relationships applying connective recognition logic. The system provides a voice operated user interface that permits access to address book stored data based on user input selected from the group consisting of contact, a contact-relationship pair, a contact-time frame pair, and combinations thereof.

Abstract: A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings.

Abstract: A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved voice recognition and more efficient use of the voice user interface to obtain services.

Abstract: A computer-based virtual assistant includes a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user, the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface, and the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action, and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface. Also a method of using the virtual assistant.

Abstract: A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device associated with the telecommunications user for detecting a terminating trigger specific to the telecommunications service in response to an incoming communication to the telecommunications device from a calling party, and an intelligent resource server in communication with the switch for receiving the incoming communication from the switch, for placing an outgoing communication to the telecommunications device via the switch, the outgoing communication including an audible message identifying the calling party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the outgoing communication.

Abstract: Disclosed are a mobile communication terminal provided with a hands-free function and a controlling method thereof comprising the steps of: setting a hands-free function of a mobile communication terminal; certifying whether an originating call command or a calling request message are received; searching information of a calling party inputted by a user's voice or an arbitrary originating party's information from a mounted telephone directory; and guiding the searched calling party's information by voice and then connecting a calling. According to this, the user can originate or receive a calling by using a voice recognition function and the hands-free function of the terminal without his hands' using even while driving.