Voice Message Synthesis Patents (Class 379/88.16)
  • Patent number: 10560495
    Abstract: In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.
    Type: Grant
    Filed: January 15, 2018
    Date of Patent: February 11, 2020
    Assignee: Twilio Inc.
    Inventors: Jeff Lawson, John Wolthuis, Evan Cooke
  • Patent number: 10496304
    Abstract: A system for allocation of one or more data structures used in a program across a number of processing units takes into account a memory access pattern of the data structure, and the amount of total memory available for duplication across the several processing units. Using these parameters duplication factors are determined for the one or more data structures such that the cost of remote communication is minimized when the data structures are duplicated according to the respective duplication factors while allowing parallel execution of the program.
    Type: Grant
    Filed: January 4, 2016
    Date of Patent: December 3, 2019
    Assignee: Reservoir Labs, Inc.
    Inventors: Muthu M. Baskaran, Thomas Henretty, Ann Johnson, Athanasios Konstantinidis, M. H. Langston, Janice O. McMahon, Benoit J. Meister, Paul D. Mountcastle, Aale Naqvi, Benoit Pradelle, Tahina Ramananandro, Sanket Tavarageri, Richard A. Lethin
  • Patent number: 10366110
    Abstract: Technology is disclosed for establishing a querying system and load balancing the multi-tiered querying system. A multi-tiered targeted query system can comprise three tiers: a web tier, an aggregator tier, and a shard tier. When load balancing of shards is performed, fan-out can occur, increasing latency. The disclosed technology performs load balancing while minimizing the amount fan-out increase. Selecting the databases to move can comprise determining which databases on that server are causing the most load, and determining if moving any of these databases will increase an expected amount of fan-out above an acceptable threshold value. Determining the expected amount of fan-out increase incurred by moving a database can be based on an analysis of a number of friend relationships between that database and other databases on the same or other servers.
    Type: Grant
    Filed: January 26, 2017
    Date of Patent: July 30, 2019
    Assignee: Facebook, Inc.
    Inventors: Arun Dattaram Sharma, Jianming Wu, Chunhui Zhu
  • Patent number: 10360913
    Abstract: The present disclosure provides a speech recognition method, device and system based on artificial intelligence. The method includes: collecting speech data to be recognized in a speech recognition process; sending uplink data stream to a server via an uplink connection to the server, in which the uplink data stream includes the speech data; and receiving downlink data stream sent by the server via a downlink connection to the server in parallel with sending the uplink data stream to the server, in which the downlink data stream includes result data, and the result data is obtained by the server performing speech recognition according to the speech data.
    Type: Grant
    Filed: December 27, 2017
    Date of Patent: July 23, 2019
    Assignee: BAIDU ONLINE NETWORK TECHNOLOGY (BEIJING) CO., LTD.
    Inventors: Niandong Du, Yan Xie, Haiyuan Tang
  • Patent number: 10362051
    Abstract: In auditing a target Web site for security exposures, site specific remediation reports are generated to provide instructional data tailored to components of the Web server solution stack as determined by the auditing computer system. Stack and component identification is performed in a site independent manner based on an analysis of Web page data retrieved by the auditing computer system. Informational aspects of the received data are recognized individually and by various patterns evident in the received data, enabling further identification of component implementation aspects, such as revision levels. Based on the informational and implementation aspects, site, solution stack, and component specific security audit tests are executed against the target Web site. Audit identified security exposures are recorded in correspondence with site, solution stack, and component implementation specific remediation instruction data. This audit data is then available for reporting.
    Type: Grant
    Filed: August 21, 2017
    Date of Patent: July 23, 2019
    Assignee: Tinfoil Security, Inc.
    Inventors: Michael Borohovski, Ainsley K. Braun, Angel Irizarry, Benjamin D. Sedat
  • Patent number: 10348896
    Abstract: A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialog patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialog patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers.
    Type: Grant
    Filed: March 31, 2017
    Date of Patent: July 9, 2019
    Assignee: Marchex, Inc.
    Inventors: Chris Kolbegger, Jason Flaks, Tim Graber, Bryan Rieger, Ziad Ismail, Govindaraj Ramanathan, Darren Spehr, Matthew Berk
  • Patent number: 10291786
    Abstract: Methods and apparatuses to selectively present and customize user prompts in establishing anonymized communication connections, based on available information about the parties to be connected and/or user preferences. For example, the information can be transmitted from a mobile device to a connection server for association with the communication reference of the mobile device in response to an input from the user of the mobile device. The association is configured to expire after a predetermined period of time. During the predetermined period of time, if a connection server receives a call from the mobile device, the information associated with the communication reference of the mobile device is used to customize the interactive voice response prompts for further connecting the call to a service provider.
    Type: Grant
    Filed: April 12, 2018
    Date of Patent: May 14, 2019
    Assignee: YELLOWPAGES.COM LLC
    Inventor: Mehul Jain
  • Patent number: 10182138
    Abstract: A method, an apparatus, and a computer program product for device control are provided. The apparatus determines that a user equipment (UE) connected to the apparatus receives a call. The apparatus determines a location of the UE. The apparatus adjusts a volume of at least one of a plurality of speakers based on the location of the UE and locations of the plurality of speakers while the UE receives the call.
    Type: Grant
    Filed: January 8, 2016
    Date of Patent: January 15, 2019
    Assignee: QUALCOMM Incorporated
    Inventors: Goutam Motika, Keemat Rai, Rajasekar Raja, Adiseshu Mylavaram
  • Patent number: 10121494
    Abstract: A speech-capture device can capture audio data during wakeword monitoring and use the audio data to determine if a user is present nearby the device, even if no wakeword is spoken. Audio such as speech, human originating sounds (e.g., coughing, sneezing), or other human related noises (e.g., footsteps, doors closing) can be used to detect audio. Audio frames are individually scored as to whether a human presence is detected in the particular audio frames. The scores are then smoothed relative to nearby frames to create a decision for a particular frame. Presence information can then be sent according to a periodic schedule to a remote device to create a presence “heartbeat” that regularly identifies whether a user is detected proximate to a speech-capture device.
    Type: Grant
    Filed: March 30, 2017
    Date of Patent: November 6, 2018
    Assignee: Amazon Technologies, Inc.
    Inventors: Shiva Kumar Sundaram, Chao Wang, Shiv Naga Prasad Vitaladevuni, Spyridon Matsoukas, Arindam Mandal
  • Patent number: 10104229
    Abstract: Concepts and technologies are disclosed herein for providing and using a routing service. A processor can obtain a routing scenario associated with a customer of the routing service. The routing scenario can specify customer data to be accessed to determine a call handling decision when a call is received from a calling party, and the customer data can include information associated with the calling party. The processor can obtain a request to route a call intended for the customer. The processor can generate a query of the customer data to obtain data associated with the calling party. The customer data can be stored at a storage location associated with the customer that is remote from the routing service. The processor can analyze the customer data and the routing scenario, determine a call handling decision, and provide the call handling decision to a network to route the call.
    Type: Grant
    Filed: May 26, 2017
    Date of Patent: October 16, 2018
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Kristin Kocan
  • Patent number: 9877143
    Abstract: An in-vehicle Bluetooth load control method and an apparatus using the same are disclosed. A Bluetooth load dispersion method for an in-vehicle head unit includes assigning and retaining priority per profile, executing a first profile. When execution of second to n-th profiles is requested, executing the second to n-th profiles, comparing priority level assigned to the first profile with priority level assigned to the second to n-th profiles, and classifying the profiles as a main service and sub services based on a result of the comparison. Wherein is a natural number equal to or greater than 2 and is a total number of profiles in the plurality of profiles. Consequently, Bluetooth load is effectively controlled in a multi Bluetooth profile environment.
    Type: Grant
    Filed: November 6, 2014
    Date of Patent: January 23, 2018
    Assignees: Hyundai Motor Company, Kia Motors Corporation
    Inventor: Seong Soo Yae
  • Patent number: 9552816
    Abstract: A speech-based system includes an audio device in a user premises and a network-based service that supports use of the audio device by multiple applications. The audio device may be directed to play audio content such as music, audio books, etc. The audio device may also be directed to interact with a user through speech. The network-based service monitors event messages received from the audio device to determine which of the multiple applications currently has speech focus. When receiving speech from a user, the service first offers the corresponding meaning to the application, if any, that currently has primary speech focus. If there is no application that currently has primary speech focus, or if the application having primary speech focus is not able to respond to the meaning, the service then offers the user meaning to the application that currently has secondary speech focus.
    Type: Grant
    Filed: December 19, 2014
    Date of Patent: January 24, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: Peter Spalding VanLund, Kurt Wesley Piersol, James David Meyers, Jacob Michael Simpson, Vikram Kumar Gundeti, David Robert Thomas, Andrew Christopher Miles
  • Patent number: 9514740
    Abstract: Training speech recognizers, e.g., their language or acoustic models, using actual user data is useful, but retaining personally identifiable information may be restricted in certain environments due to regulations. Accordingly, a method or system is provided for enabling training of a language model which includes producing segments of text in a text corpus and counts corresponding to the segments of text, the text corpus being in a depersonalized state. The method further includes enabling a system to train a language model using the segments of text in the depersonalized state and the counts. Because the data is depersonalized, actual data may be used, enabling speech recognizers to keep up-to-date with user trends in speech and usage, among other benefits.
    Type: Grant
    Filed: March 13, 2013
    Date of Patent: December 6, 2016
    Assignee: Nuance Communications, Inc.
    Inventors: Uwe Helmut Jost, Philip Charles Woodland, Marcel Katz, Syed Raza Shahid, Paul J. Vozila, William F. Ganong, III
  • Patent number: 9431002
    Abstract: A personalized news service provides personalized news programs for its users by generating personalized combinations of audible versions of news stories derived from text-based based versions of the news stories. The audible versions may be generated from the text-based version by a text-to-speech system, or may by recording a person reading aloud the text-based version. To acquire recordings, the personalized news service can make a determination that a particular news story has a threshold extent of popularity. The news service can then transmit a request to a remote recording station for a recording of a verbal reading of the particular news story. The news service can then receive the requested recording from the remote recording station.
    Type: Grant
    Filed: March 4, 2014
    Date of Patent: August 30, 2016
    Assignee: Tribune Digital Ventures, LLC
    Inventors: Venkatarama Anilkumar Panguluri, Venkata Sunil Kumar Yarram, Lalit Kumar, Gregory P. Defouw
  • Patent number: 9413845
    Abstract: A method is provided in one example embodiment and includes receiving a request at a communication broker for a communication session to involve a first endpoint and a second endpoint, where the communication broker includes a processor and a memory element. The method may also include evaluating first calendar information for a first end user associated with the first endpoint and second calendar information for a second end user associated with the second endpoint. The method may also include reconciling the first calendar information with the second calendar information to provide a time slot for the communication session. Additionally, the method may include mapping first end user data to a first identity associated with the first end user, where the second endpoint is shown the first identity, and where the first end user data associated with the first endpoint is hidden from being shown to the second endpoint.
    Type: Grant
    Filed: April 24, 2013
    Date of Patent: August 9, 2016
    Assignee: MATCH.COM, L.L.C.
    Inventor: Michael G. Bustamente
  • Patent number: 9332406
    Abstract: A communication connection is established with an information sending terminal. A short message sent from the information sending terminal is received. The short message is displayed on a display page. The short message is analyzed to identify whether a contact information field is in the short message by using a contact information determination condition. The contact information field is extracted from the short message when an identification result shows that the contact information field is in the short message. A box is displayed on the display page on which the short message is displayed to prompt a user to make a selection from function items to process the contact information field. The address book of the terminal device is updated by using the contact information field based on a function item selected by the user.
    Type: Grant
    Filed: March 17, 2015
    Date of Patent: May 3, 2016
    Assignee: TENCENT TECHNOLOGY (SHENZHEN) COMPANY LIMITED
    Inventor: Jiejun Long
  • Patent number: 9191510
    Abstract: A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data. In one or more embodiments, electronic customer communication data may be one or more of electronic-mail data, web content data, text message data, voice over IP data, online forum data, social media data, update status, media feed, social media review, social media data stream. In other embodiments, electronic customer communication data may include data received during a customer communication with a graphical user interface for the contact center.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: November 17, 2015
    Assignee: MATTERSIGHT CORPORATION
    Inventors: Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore
  • Patent number: 9185229
    Abstract: In a computer-implemented method of joining a user to a conference call event an interface associated with a time management software application is displayed. The interface displays information relating to the conference call event including a date for a conference call which is subject of the conference call event and a start time of the conference call. While displaying the interface, a menu offering one or more options is displayed; these one or more options include an option to join the conference call. When an indication of a selection of the option to join the conference call is received, information associated with the conference call is located; this information includes a telephone number for a conference call bridge. A connection with the conference call bridge using the telephone number is initiated.
    Type: Grant
    Filed: July 22, 2014
    Date of Patent: November 10, 2015
    Assignee: BlackBerry Limited
    Inventors: Adrian Logan, Rohit Jain, Eric Fritzley, Christopher Labrador, Michael McAndrews
  • Patent number: 9106473
    Abstract: Methods and apparatuses to provide services to people who wish to make connections for real time communication, such as live telephone conversation, chat, video conferencing, etc. In one embodiment, a method includes: providing a seller with a code to be embedded in a document, the document to be distributed by the seller, the code to generate a display of a call button when the document is displayed; in response to a selection of the call button, initiating a process to make a telephonic connection between the seller and a buyer; and charging the buyer on behalf of the seller for a service delivered by the seller over the telephonic connection to the buyer.
    Type: Grant
    Filed: March 28, 2007
    Date of Patent: August 11, 2015
    Assignee: YELLOWPAGES.COM LLC
    Inventors: Ebbe Altberg, Scott Faber, Ron Hirson, Sean Van Der Linden
  • Patent number: 9094517
    Abstract: Provided herein is a method and system for segmenting work implemented in a contact center server. The method may include: creating a plurality of common skill options; creating a service skill definition tree comprising a plurality of service skill options, wherein each of the plurality of common skill options is associated with the service skill definition tree; receiving a contact from a customer; obtaining a common skill option selection, wherein the common skill option is selected from the plurality of common skill options by the customer; transmitting the plurality of service skill options to the customer, and receiving a service skill option selection from the customer, wherein the service skill option selection is selected from the plurality of service skill options; and segmenting the contact to an agent associated with the common skill option selection and service skill option selection.
    Type: Grant
    Filed: January 25, 2011
    Date of Patent: July 28, 2015
    Assignee: Avaya Inc.
    Inventors: Michael R. Palmquist, Robert Snyder
  • Patent number: 9083801
    Abstract: A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data. In one or more embodiments, electronic customer communication data may be one or more of electronic-mail data, web content data, text message data, voice over IP data, online forum data, social media data, update status, media feed, social media review, social media data stream. In other embodiments, electronic customer communication data may include data received during a customer communication with a graphical user interface for the contact center.
    Type: Grant
    Filed: October 8, 2013
    Date of Patent: July 14, 2015
    Assignee: MATTERSIGHT CORPORATION
    Inventors: Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore
  • Patent number: 9083787
    Abstract: An apparatus and a method for driving a communication terminal are provided. A method for driving a communication terminal according to the present invention includes determining, when a proximity of an object is detected, data based on a proximity duration for which the proximity is maintained, and executing, when an execution request is detected, a function corresponding to the data. Since a specific function is executed in response to the information on the proximity of an object to the communication terminal, there is no need to display touch keys on the screen, resulting in improvement of user's convenience.
    Type: Grant
    Filed: February 23, 2011
    Date of Patent: July 14, 2015
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Jae Kwang Sim, Hark Sang Kim, Sang Ryul Park
  • Patent number: 9070292
    Abstract: A portable terminal apparatus is configured to obtain provided information including character data from an information distribution server apparatus, transmit partial data, which is a portion of the character data, to a voice synthesizing server apparatus, and obtain voice data obtained by converting the partial data into voice from the voice synthesizing server apparatus, and when a predetermined notification is received from a vehicle-mounted apparatus, a command is given to cause the vehicle-mounted apparatus to display the provided information corresponding to the voice data, and the vehicle-mounted apparatus displays information given by the portable terminal apparatus, plays the voice data, and when selection operation performed by a user is received, the portable terminal apparatus is notified that the selection operation has been performed.
    Type: Grant
    Filed: July 12, 2011
    Date of Patent: June 30, 2015
    Assignee: FUJITSU TEN LIMITED
    Inventors: Tatsuya Kuwamoto, Takeshi Fukada, Kenji Uematsu
  • Patent number: 9055158
    Abstract: A vehicular apparatus includes a communication portion and a vehicular display portion to communicate with a mobile phone having a touch panel. The vehicular apparatus acquires pixel information about a screen of the touch panel and displays the pixel information on the vehicular display portion. When a user performs a press manipulation onto the vehicular display portion, the vehicular apparatus transmits a signal indicating a manipulation target area to the mobile phone via the communication portion. The vehicular apparatus performs changeover to handsfree phone call when detecting that the mobile phone enters a phone call state within a specified time since detection of the press manipulation onto the vehicular display portion.
    Type: Grant
    Filed: March 1, 2012
    Date of Patent: June 9, 2015
    Assignee: DENSO CORPORATION
    Inventors: Kenji Miyake, Koichi Masuda
  • Patent number: 9042526
    Abstract: A method for allowing a calling party to leave a message for a called party. The method comprises: receiving a command provided by the calling party and indicative of a desire of the calling party to leave a message for the called party; obtaining message destination information associated with the called party; receiving a voice message provided by the calling party; generating an electronic message representative of the voice message; and causing transmission of the electronic message based on the message destination information. An apparatus for implementing the method is also provided.
    Type: Grant
    Filed: December 27, 2007
    Date of Patent: May 26, 2015
    Assignee: BCE INC.
    Inventors: Matthew Rose, Luan Cao Tuong Nguyen, Jonathan Allan Arsenault, Nathan Gerald Archer, Yannick Lessard, Pierre Fortin
  • Patent number: 9036794
    Abstract: Disclosed is a messaging system that provides additional information to a user device after determining the content of at least some of a message. The messaging system includes a speech to X conversion module which retrieves the additional information based on the content. An input-output module then transmits the message and the additional information to the user device.
    Type: Grant
    Filed: April 25, 2007
    Date of Patent: May 19, 2015
    Assignee: Alcatel Lucent
    Inventors: Amit Mukhopadhyay, Carlos Urrutia-Valdes
  • Patent number: 9003300
    Abstract: A system, method and program product for providing a voice response unit (VRU) proxy. A system is provided that includes: a graphical user interface (GUI) for dynamically displaying information from a VRU and for receiving data from a user; a system for initiating a call with the VRU; and a VRU interface system for transmitting data from the user to the VRU, and for using speech recognition to capture broadcasts from the VRU for display within the GUI.
    Type: Grant
    Filed: October 3, 2008
    Date of Patent: April 7, 2015
    Assignee: International Business Machines Corporation
    Inventors: Lisa Seacat DeLuca, Travis M. Grigsby, Frank L. Jania, Steven M. Miller
  • Patent number: 8995974
    Abstract: A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a Short Message Service (SMS) gateway. The audio message gateway may include an Interactive Voice Response (IVR) unit and/or a client application interface that receives audio from a client application of a mobile communications device. The processor may be configured to convert text messages received at the text-message gateway into audio messages and then to send the audio messages via the audio message gateway. The processor may also be configured to convert audio messages received at the audio message gateway into text messages and then to send the text messages via the text message gateway.
    Type: Grant
    Filed: April 17, 2014
    Date of Patent: March 31, 2015
    Assignee: AT&T Mobility II LLC
    Inventor: Robert Lee Engelhart, Sr.
  • Patent number: 8971499
    Abstract: A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an interactive voice response (IVR) type call system. One example method may include processing an interactive voice response (IVR) customer call. The method may include receiving customer call input to IVR call menu prompts, evaluating customer call interactions with the IVR call menu prompts, and calculating at least one usability score of the customer's interactions with the IVR call menu prompts. The method may also include displaying the results of the at least one usability scores on a user interface.
    Type: Grant
    Filed: January 6, 2011
    Date of Patent: March 3, 2015
    Assignee: West Corporation
    Inventors: Michael J. Moore, Erika Nelson Kessenger, Denise Ann Mallory, Paul W. Popp
  • Patent number: 8953759
    Abstract: The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and may include a telephone call placed to at least one called recipient. For example, a caller may place a telephone call over an interjurisdictional boundary to a remote computer server. The server may use an interactive voice response (IVR) unit to obtain caller identification information, provide recording identification information to the caller, and receive authorization from the caller to record an interaction between the caller and a call recipient. The server can also obtain testamentary intent information. A telephone call may then be placed by the server to the recipient, and a two-party digital voice recording can be made on the remote server of a three-way telephone call, in which the server is one of the parties.
    Type: Grant
    Filed: December 4, 2013
    Date of Patent: February 10, 2015
    Assignee: VERIDICOM, SA de CV
    Inventor: William J. Dawson
  • Patent number: 8953755
    Abstract: A personal interactive voice response service node includes a memory that stores executable instructions, and a processor that executes the executable instructions. The personal interactive voice response service node accepts personalized instructions to define interactive voice response service node prompts on behalf of an individual assigned a communications address serviced by the personal interactive voice response service node. The personal interactive voice response service node accepts personalized instructions to define actions to take in response to selections of corresponding interactive voice response service node prompts. When executed by the processor, the executable instructions cause the personal interactive voice response service node to identify a selection of an interactive voice response service node prompt and execute an action associated with the selection identified.
    Type: Grant
    Filed: January 31, 2013
    Date of Patent: February 10, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Douglas F. Reynolds
  • Patent number: 8948354
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: August 20, 2014
    Date of Patent: February 3, 2015
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8949128
    Abstract: Techniques for providing speech output for speech-enabled applications. A synthesis system receives from a speech-enabled application a text input including a text transcription of a desired speech output. The synthesis system selects one or more audio recordings corresponding to one or more portions of the text input. In one aspect, the synthesis system selects from audio recordings provided by a developer of the speech-enabled application. In another aspect, the synthesis system selects an audio recording of a speaker speaking a plurality of words. The synthesis system forms a speech output including the one or more selected audio recordings and provides the speech output for the speech-enabled application.
    Type: Grant
    Filed: February 12, 2010
    Date of Patent: February 3, 2015
    Assignee: Nuance Communications, Inc.
    Inventors: Darren C. Meyer, Corinne Bos-Plachez, Martine Marguerite Staessen
  • Patent number: 8942358
    Abstract: A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number of messaging services provided by various messaging components which use different message types (e.g., mail server). A unified message type is implemented and presented to a user as an abstract message. In addition, the unified messaging system can automatically determine, based on a first selected feature, if one or more message types should be used. A particular message type can also be automatically selected as a “best message type” based on one or more selected options.
    Type: Grant
    Filed: December 23, 2013
    Date of Patent: January 27, 2015
    Assignee: Lenovo Group Limited
    Inventors: Jason Rukman, Joseph Edward Heitzeberg, Thomas Jay Hoover, Ethan Lowry, Patrick Greer Franklin
  • Patent number: 8914003
    Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.
    Type: Grant
    Filed: April 12, 2012
    Date of Patent: December 16, 2014
    Assignee: Empire IP LLC
    Inventor: Timothy Salmon
  • Publication number: 20140348310
    Abstract: An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a location and a presence of a callee, and playing a customized voicemail greeting to a caller based on preferences defined by the callee and also based on at least one of the location and the presence.
    Type: Application
    Filed: August 8, 2014
    Publication date: November 27, 2014
    Inventors: Pramodh D. NARAYAN, Sri RAMANATHAN, Matthew A. TERRY, Matthew B. TREVATHAN
  • Patent number: 8897427
    Abstract: A method for execution by a network entity to allow a calling party to leave a message for a called party, the calling party using a communication device to call the called party, the network entity being connected to the communication device via a communications network. The method may comprise: consulting at least one source of information in an attempt to obtain message destination information associated with the called party; if the attempt is successful, providing an opportunity for the calling party to leave a message for the called party; receiving a voice message provided by the calling party via the communication device; generating an electronic message representative of the voice message provided by the calling party; and causing transmission of the electronic message based on the message destination information. An apparatus for implementing the method is also provided.
    Type: Grant
    Filed: December 21, 2007
    Date of Patent: November 25, 2014
    Assignee: BCE Inc.
    Inventors: Jonathan Allan Arsenault, Nathan Gerald Archer, Yannick Lessard, Pierre Fortin
  • Patent number: 8886663
    Abstract: The multi-party conversation analyzer of the present invention allows users to search a database of recorded phone calls to find calls which fit user-defined criteria for “suspicious calls”. Such criteria may include indications that a call included a 3-way call event, presence of an unauthorized voiced during the call, presence of the voice of an individual known to engage in identity theft, etc. A segment of speech within a call may be graphically selected and a search for calls with similar voices rapidly initiated. Searches across the database for specified voices are speeded by first searching for calls which contain speech from cohort speakers with similar voice characteristics.
    Type: Grant
    Filed: September 20, 2008
    Date of Patent: November 11, 2014
    Assignee: Securus Technologies, Inc.
    Inventors: Jay Gainsboro, Charles Barrasso, Jonathan Klein, George Roberts
  • Patent number: 8867707
    Abstract: Techniques for automatically providing updated meeting information are provided. The techniques include facilitating receipt of a message pertaining to a meeting, automatically interpreting the message to determine if the message requires that meeting information be changed, automatically updating the meeting information if a change is required from the message, and automatically sending a message to each meeting participant informing each participant of the updated meeting information.
    Type: Grant
    Filed: March 23, 2011
    Date of Patent: October 21, 2014
    Assignee: International Business Machines Corporation
    Inventors: Lior Horesh, Dimitri Kanevsky, David Nahamoo, Tara N. Sainath
  • Patent number: 8868427
    Abstract: Systems and methods for updating electronic calendar information. Speech is received from a user at a vehicle telematics unit (VTU), wherein the speech is representative of information related to a particular vehicle trip. The received speech is recorded in the VTU as a voice memo, and data associated with the voice memo is communicated from the VTU to a computer running a calendaring application. The data is associated with a field of the calendaring application, and stored in association with the calendaring application field.
    Type: Grant
    Filed: June 10, 2010
    Date of Patent: October 21, 2014
    Assignee: General Motors LLC
    Inventor: Jeffrey P. Rysenga
  • Publication number: 20140270117
    Abstract: In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt.
    Type: Application
    Filed: June 2, 2014
    Publication date: September 18, 2014
    Applicant: AT&T Intellectual Property II, L.P.
    Inventors: Harry E. Blanchard, Steven H. Lewis, Gregory Pulz, Lan Zhang
  • Patent number: 8837690
    Abstract: An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a location and a presence of a callee, and playing a customized voicemail greeting to a caller based on preferences defined by the callee and also based on at least one of the location and the presence.
    Type: Grant
    Filed: May 17, 2012
    Date of Patent: September 16, 2014
    Assignee: International Business Machines Corporation
    Inventors: Pramodh D. Narayan, Sri Ramanathan, Matthew A. Terry, Matthew B. Trevathan
  • Patent number: 8838455
    Abstract: A system and method for facilitating user interaction with a voice application. A VoiceXML browser runs locally on a mobile device. Supporting components, such as a Resource Manager, a Call Data Manager, and a MRCP Gateway Client support operation of the VoiceXML browser. The Resource Manager servers either those files stored locally on the mobile device, or files accessible via a network connection using the wireless or mobile broadband capabilities of the mobile device. The Call Data Manager communicates call-specific data back to the application's system of origin or another configured target system. The MRCP Gateway Client provides the VoiceXML browser with access to media resources via a MRCP Gateway Client.
    Type: Grant
    Filed: June 13, 2008
    Date of Patent: September 16, 2014
    Assignee: West Corporation
    Inventor: Chad Daniel Fox
  • Patent number: 8831184
    Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.
    Type: Grant
    Filed: April 15, 2013
    Date of Patent: September 9, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: James Fan, Jennifer K. Lam, Deva-Datta Sharma, Eric Towell
  • Patent number: 8811576
    Abstract: Apparatus and method to allow retrieval of voice messages deleted from the voice message memory of a voice messaging system. A voice messaging system such as a telephone answering device includes a deleted voice message memory for storing voice messages deleted from the voice message memory. The deleted voice messages stored in the deleted voice message memory are retrievable by the user for review subject to rules for permanent deletion of the deleted voice messages (e.g., after a period of time, when the deleted voice message memory approaches capacity, periodically, etc.).
    Type: Grant
    Filed: February 2, 2012
    Date of Patent: August 19, 2014
    Assignee: Agere Systems LLC
    Inventors: Syed S. Ali, Lakshmi Narayana Jampanaboyana, James J. Greybush
  • Patent number: 8804934
    Abstract: The present invention proposes a system and a method to enable an IVR mashup interface to ease the selection of services over a communication device and enhances the caller experience by ways of personalizing the call and making effective use of the call hold time. The said system and method as implemented by the mashup server automatically connects the caller to the most immediate service offering service provider after simultaneously placing of the call to various service providers. In the mean time, the mashup server simultaneously calculates the wait time to get connected to service provider after a call is made to mashup service and relays appropriate promotional content to the caller based on such wait time and the profile of the user. Further the system and method as proposed is capable of representing a user and transact on behalf of the user by talking to the live agents or interacting with the automated IVR systems representing the service providers.
    Type: Grant
    Filed: July 22, 2011
    Date of Patent: August 12, 2014
    Assignee: Tata Consultancy Services Limited
    Inventors: Arun Pande, Sunil Kumar Kopparapu, Imran Ahmed Sheikh
  • Patent number: 8805330
    Abstract: A portable electronic device is provided. The portable electronic device comprises a processor, a memory, and a capturing application stored in the memory that, when executed on the portable electronic device, monitors a first voice telephone call with a first transmitting device. The portable electronic device also comprises records a telephone number spoken during the first voice telephone call. The portable electronic device also comprises sends a first message to the first transmitting device, the first message containing the telephone number and requesting confirmation of the telephone number. The portable electronic device comprises receives a second message from the first transmitting device, the second message confirming the telephone number.
    Type: Grant
    Filed: November 3, 2010
    Date of Patent: August 12, 2014
    Assignee: Sprint Communications Company L.P.
    Inventors: Brita A. Horton, Sanjay K. Sharma, Kenneth R. Steele
  • Patent number: 8782171
    Abstract: A voice-enabled web portal system includes a web portal server and a call manager software module. The web portal server is operable to download data according to parameters of a web portal. The call manager software module is operable to accept a voice query from a user via telephone, to retrieve a portion of the downloaded data in response to the voice query, and to provide the portion of downloaded data to the user via telephone. A method of providing information from a web portal includes downloading data via a web portal according to parameters of the web portal at a predetermined time interval, filtering the downloaded data to produce portal information, and selectively providing portions of the portal information in response to a voice query.
    Type: Grant
    Filed: July 21, 2008
    Date of Patent: July 15, 2014
    Assignee: Voice Enabling Systems Technology Inc.
    Inventors: Fakhreddine Karray, Jiping Sun
  • Patent number: 8775188
    Abstract: Embodiments of the present invention provide a method for voice approval, where the method includes: receiving voice approval request information sent by an enterprise application server; establishing a voice communication connection with the terminal according to the contact information of the approver terminal; sending approval content audio information corresponding to the voice approval request information to the approver terminal; receiving feedback information, and obtaining approval result information according to the feedback information; and sending the approval result information to the enterprise application server. Embodiments of the present invention also provide a device and system for voice approval. In the embodiments of the present invention, the enterprise application server and the enterprise gateway are combined and improved to enable an approver to approve, in voice mode, an approval request raised by an applicant, thereby increasing the approval efficiency.
    Type: Grant
    Filed: July 25, 2013
    Date of Patent: July 8, 2014
    Assignee: Huawei Technologies Co., Ltd.
    Inventors: Weijun Deng, Yu Yin, Liyan Song
  • Patent number: RE45096
    Abstract: With interactive voice response services, it can be frustrating for a user to become stuck in a dialogue where the same question is asked repetitively. Here the wording of questions used by the system are varied throughout the dialogue depending upon how many times a user has visited a particular dialogue state during the call history. Furthermore the wording of the question is also varied in dependence upon the way in which the question was asked the last time the user was in a particular dialogue state.
    Type: Grant
    Filed: July 16, 2009
    Date of Patent: August 26, 2014
    Assignee: British Telecommunications public limited company
    Inventors: Michael Andrew Harrison, Paul Ian Popay, Neil Lewis Watton