Voice Message Synthesis Patents (Class 379/88.16)
  • Patent number: 8744050
    Abstract: A communication device for rendering one or more conversations. The communication device includes a receiver configured to receive media over a network and an encoder configured to encode media created using the communication device, where the received and encoded media are associated with the one or more conversations. A storage or memory element stores on the device both the received media and the encoded media. A conversation control element is provided for selecting one of the one or more conversations as current and for controlling the rendering of the media of the selected conversation.
    Type: Grant
    Filed: May 27, 2008
    Date of Patent: June 3, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8725513
    Abstract: Methods, apparatus, and products are disclosed for providing expressive user interaction with a multimodal application, the multimodal application operating in a multimodal browser on a multimodal device supporting multiple modes of user interaction including a voice mode and one or more non-voice modes, the multimodal application operatively coupled to a speech engine through a VoiceXML interpreter, including: receiving, by the multimodal browser, user input from a user through a particular mode of user interaction; determining, by the multimodal browser, user output for the user in dependence upon the user input; determining, by the multimodal browser, a style for the user output in dependence upon the user input, the style specifying expressive output characteristics for at least one other mode of user interaction; and rendering, by the multimodal browser, the user output in dependence upon the style.
    Type: Grant
    Filed: April 12, 2007
    Date of Patent: May 13, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Charles W. Cross, Jr., Ellen M. Eide, Igor R. Jablokov
  • Patent number: 8718244
    Abstract: The present invention is directed to a method for rendering one or more conversations on a first communication device. The method includes receiving over a network and storing at the first communication device media associated with the one or more conversations. The method further includes selecting on the first communication device one of the one or more conversations as current and rendering the media associated with the selected current conversation. The rendering of the media of the currently selected conversation may be performed in either a near real-time mode where the media is progressively rendered as it is received or in a time shifted mode where the media is rendered at a time after it was received. The method also includes creating media on the first communication device associated with the selected current conversation and transmitting the created media over the network to one or more remote communication devices associated with the selected current conversation.
    Type: Grant
    Filed: March 19, 2008
    Date of Patent: May 6, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8719369
    Abstract: Implementations described and claimed herein provide a method comprising generating a plurality of prompts, each of the plurality of prompts related to one of a plurality of elements, generating an indexed prompt file (IPF) comprising one or more of the plurality of prompts and index information about the one or more of the plurality of prompts, and generating an IPF map file relating one or more of the elements to one or more of the plurality of prompts using the index information. The method further comprises mapping a target phone number to the one or more of the plurality of elements, the target phone number being associated with a target on a target list, generating a call to the target phone number, and playing the one or more of the plurality of prompts based on the index information.
    Type: Grant
    Filed: April 25, 2011
    Date of Patent: May 6, 2014
    Inventors: Brian Brown, Chris Silveri, Herman Lee
  • Patent number: 8706489
    Abstract: A system and method for selecting audio contents by using the speech recognition to obtain a textual phrase from a series of audio contents are provided. The system includes an output module outputting the audio contents, an input module receiving a speech input from a user, a buffer temporarily storing the audio contents within a desired period and the speech input, and a recognizing module performing a speech recognition between the audio contents within the desired period and the speech input to generate an audio phrase and the corresponding textual phrase matching with the speech input.
    Type: Grant
    Filed: August 8, 2006
    Date of Patent: April 22, 2014
    Assignee: Delta Electronics Inc.
    Inventors: Jia-lin Shen, Chien-Chou Hung
  • Patent number: 8705714
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: July 20, 2012
    Date of Patent: April 22, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8693647
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: July 13, 2012
    Date of Patent: April 8, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8693377
    Abstract: A computer implemented method and system is provided for exchanging voice messages between a sender and a recipient. A client component that allows the sender to create, address, and render the voice messages to the recipient using a graphical user interface is provided. A messaging server that enables interaction between the sender and the recipient is also provided. The sender records one or more voice messages and addresses the recorded voice messages on the client component by entering a recipient address or an arbitrary address. The client component transmits the recorded voice messages, the recipient address or the arbitrary address, and a client identifier to the messaging server. The messaging server resolves a recipient delivery address based on the arbitrary address. The messaging server transmits a delivery message comprising the recorded voice messages to the resolved recipient delivery address. The recipient responds to the recorded voice messages with response messages.
    Type: Grant
    Filed: February 16, 2011
    Date of Patent: April 8, 2014
    Inventor: Robert Joseph Hazy
  • Patent number: 8687779
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: May 6, 2010
    Date of Patent: April 1, 2014
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8688444
    Abstract: A system and method of updating automatic speech recognition parameters on a mobile device are disclosed. The method comprises storing user account-specific adaptation data associated with ASR on a computing device associated with a wireless network, generating new ASR adaptation parameters based on transmitted information from the mobile device when a communication channel between the computing device and the mobile device becomes available and transmitting the new ASR adaptation data to the mobile device when a communication channel between the computing device and the mobile device becomes available. The new ASR adaptation data on the mobile device more accurately recognizes user utterances.
    Type: Grant
    Filed: October 22, 2012
    Date of Patent: April 1, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Sarangarajan Parthasarathy, Richard Cameron Rose
  • Patent number: 8681950
    Abstract: Systems and methods for the matching of datasets, such as input audio segments, with known datasets in a database are disclosed. In an illustrative embodiment, the use of the presently disclosed systems and methods is described in conjunction with recognizing known network message recordings encountered during an outbound telephone call. The methodologies include creation of a ternary fingerprint bitmap to make the comparison process more efficient. Also disclosed are automated methodologies for creating the database of known datasets from a larger collection of datasets.
    Type: Grant
    Filed: March 28, 2012
    Date of Patent: March 25, 2014
    Assignee: Interactive Intelligence, Inc.
    Inventors: Kevin Vlack, Felix Immanual Wyss
  • Patent number: 8670527
    Abstract: A method can include detecting an incoming voice mail message and accessing information associated with the incoming voice mail message. The information associated with the incoming voice message may then be compared with some other information, which may comprise one or more of these attributes associated with each message: a caller ID; a time stamp; a user extension; a message length; a caller identification; message content; and whether a user has tagged each message as spam.
    Type: Grant
    Filed: November 29, 2006
    Date of Patent: March 11, 2014
    Assignee: Cisco Technology, Inc.
    Inventors: Shamim Sharifuddin Pirzada, Anup V. Rao
  • Patent number: 8661112
    Abstract: A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.
    Type: Grant
    Filed: December 20, 2002
    Date of Patent: February 25, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Thomas E. Creamer, Brent L. Davis, Peeyush Jaiswal, Victor S. Moore
  • Patent number: 8654954
    Abstract: A conferencing system enables conference participants to control external party access to an ongoing conference call by providing a conference server that includes a conference client operable to manage a conference call between conference participants, an interface operable to receive an instruction during the conference call that defines a policy to control external party access to the conference call and a processor for executing the conference client to initiate the conference call and process the instruction.
    Type: Grant
    Filed: January 3, 2007
    Date of Patent: February 18, 2014
    Assignee: Alcatel Lucent
    Inventors: Eric Gaudin, Jack Jachner
  • Patent number: 8644462
    Abstract: A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number of messaging services provided by various messaging components which use different message types (e.g., mail server). A unified message type is implemented and presented to a user as an abstract message. In addition, the unified messaging system can automatically determine, based on a first selected feature, if one or more message types should be used. A particular message type can also be automatically selected as a “best message type” based on one or more selected options.
    Type: Grant
    Filed: February 12, 2013
    Date of Patent: February 4, 2014
    Assignee: Unwired Planet, LLC
    Inventors: Jason Rukman, Joseph Edward Heitzeberg, Thomas Jay Hoover, Ethan Lowry, Patrick Greer Franklin
  • Patent number: 8644466
    Abstract: The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and may include a telephone call placed to at least one called recipient. For example, a caller may place a telephone call over an interjurisdictional boundary to a remote computer server. The server may use an interactive voice response (IVR) unit to obtain caller identification information, provide recording identification information to the caller, and receive authorization from the caller to record an interaction between the caller and a call recipient. The server can also obtain testamentary intent information. A telephone call may then be placed by the server to the recipient, and a two-party digital voice recording can be made on the remote server of a three-way telephone call, in which the server is one of the parties.
    Type: Grant
    Filed: July 8, 2002
    Date of Patent: February 4, 2014
    Assignee: Veridicom, SA DE CV
    Inventor: William J. Dawson
  • Patent number: 8645140
    Abstract: A method of associating a voice font with a contact for text-to-speech conversion at an electronic device includes obtaining, at the electronic device, the voice font for the contact, and storing the voice font in association with a contact data record stored in a contacts database at the electronic device. The contact data record includes contact data for the contact.
    Type: Grant
    Filed: February 25, 2009
    Date of Patent: February 4, 2014
    Assignee: BlackBerry Limited
    Inventor: Yuriy Lobzakov
  • Patent number: 8638909
    Abstract: Some example embodiments include a method of dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems. The method includes receiving, by the IVR directory service on behalf of one of the IVR systems, a web services update request. The method includes determining, by the IVR directory service in response to the web services update request, updated directory information for the IVR system. The method includes updating the IVR system directory with the updated directory information for the IVR system. The method includes generating an updated voice mode user interface to reflect the updated IVR system directory with the updated directory information for the IVR system. The generating includes creating one more voice dialogs in accordance with the directory information, the one or more voice dialogs specifying a call flow defining the interaction between a caller and the IVR directory service.
    Type: Grant
    Filed: June 19, 2012
    Date of Patent: January 28, 2014
    Assignee: International Business Machines Corporation
    Inventors: Ciprian Agapi, William K. Bodin, Charles W. Cross, Jr., Fang Wang
  • Patent number: 8639508
    Abstract: A method of automatic speech recognition includes receiving an utterance from a user via a microphone that converts the utterance into a speech signal, pre-processing the speech signal using a processor to extract acoustic data from the received speech signal, and identifying at least one user-specific characteristic in response to the extracted acoustic data. The method also includes determining a user-specific confidence threshold responsive to the at least one user-specific characteristic, and using the user-specific confidence threshold to recognize the utterance received from the user and/or to assess confusability of the utterance with stored vocabulary.
    Type: Grant
    Filed: February 14, 2011
    Date of Patent: January 28, 2014
    Assignee: General Motors LLC
    Inventors: Xufang Zhao, Gaurav Talwar
  • Patent number: 8635069
    Abstract: Methods of adding data identifiers and speech/voice recognition functionality are disclosed. A telnet client runs one or more scripts that add data identifiers to data fields in a telnet session. The input data is inserted in the corresponding fields based on data identifiers. Scripts run only on the telnet client without modifications to the server applications. Further disclosed are methods for providing speech recognition and voice functionality to telnet clients. Portions of input data are converted to voice and played to the user. A user also may provide input to certain fields of the telnet session by using his voice. Scripts running on the telnet client convert the user's voice into text and is inserted to corresponding fields.
    Type: Grant
    Filed: August 16, 2007
    Date of Patent: January 21, 2014
    Assignee: Crimson Corporation
    Inventors: Lamar John Van Wagenen, Brant David Thomsen, Scott Allen Caddes
  • Patent number: 8630401
    Abstract: An approach is disclosed for providing an extended directory service over a communication system including a data network and a telephony network. A subscriber submits a request for directory information to the communication system according to a first communication mode. The system accesses a directory among multiple directories in response to the request, wherein the directories include an internal directory associated with the subscriber and an external directory not associated with the subscriber. The directory information from the selected directory is retrieved and forwarded to the subscriber according to a second communication mode.
    Type: Grant
    Filed: October 28, 2004
    Date of Patent: January 14, 2014
    Assignee: Verizon Business Global LLC
    Inventors: Richard G. Moore, Guna D. Gunasekar, Phillip E. Lawson-Shanks, Darryl W. Shaw
  • Patent number: 8620278
    Abstract: In system and method of prioritizing a voice mail message, a voice mail message is received comprising caller information and chronological information, a voice mail priority is associated with the first voice mail message based on at least one of a matching criteria, a call history criteria, a chronological criteria, a frequency metric, and a missed call value, and a voice mail list is ordered according to the voice mail priority.
    Type: Grant
    Filed: August 23, 2011
    Date of Patent: December 31, 2013
    Assignee: Sprint Spectrum L.P.
    Inventors: Siddharth S. Oroskar, Anoop K. Goyal, Sachin R. Vargantwar, Maulik K. Shah
  • Patent number: 8619948
    Abstract: A method and system are disclosed for intelligently notifying first parties via automated telephone calls regarding an absence by second parties at an event with minimal burden on a third party who manages attendance issues for the event. In a preferred embodiment, the event is a school session, the second parties are students who are supposed to attend the school session, the first parties are guardians for the students, and the third party is a school employee who handles attendance issues. Differentiated notifications are provided to first parties based on whether the first parties receive the notifications in person or in absentia. The first parties are also provided with opportunities for responding to the notifications while avoiding direct interactions with the third party.
    Type: Grant
    Filed: April 27, 2010
    Date of Patent: December 31, 2013
    Assignee: Groupcast, LLC
    Inventors: Joe Harley Moore, John William Lindemann, III, Scott Allen Schulte
  • Patent number: 8600018
    Abstract: Interactions with a user are coordinated upon receiving, at a networked interactive system, audible communication from a user and interacting with the user in the audible communication in accordance with an audible format menu. Whether to provide the user with a visual format menu that at least partially matches the audible format menu is determined during the audible communication. The user is provided with the visual format menu concurrent with the audible communication upon determining, based on the interaction with the user in the audible communication, to provide the user with the visual format menu. Interactions with the user are in accordance with the visual format menu.
    Type: Grant
    Filed: April 30, 2012
    Date of Patent: December 3, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Xiaofeng Gao, David Scott, Samuel N. Zellner
  • Patent number: 8600012
    Abstract: Disclosed are methods and systems for providing pre-call-connection messaging services to calling parties. In at least one embodiment, a first call-setup request is received from a calling party, reflecting a request that an active call be set up between the calling party and a called party. Responsive to the first call-setup request, at least one network device starts to attempt to establish the active call between the calling and called parties at least in part by transmitting a second call-setup request to the called party. Prior to receiving a response to the second call-setup request, the at least one network device starts to record a message for the called party while continuing to attempt to establish the call. If the active call is not successfully established prior to an affirmative termination of the message recording, the recorded message is thereafter made accessible to the called party.
    Type: Grant
    Filed: October 20, 2010
    Date of Patent: December 3, 2013
    Assignee: Sprint Spectrum L.P.
    Inventor: Baoquan Zhang
  • Patent number: 8594285
    Abstract: A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.
    Type: Grant
    Filed: June 21, 2011
    Date of Patent: November 26, 2013
    Assignee: Mattersight Corporation
    Inventors: Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore
  • Patent number: 8583433
    Abstract: A system and method for efficiently transcribing verbal messages to text is provided. Verbal messages are received and at least one of the verbal messages is divided into segments. Automatically recognized text is determined for each of the segments by performing speech recognition and a confidence rating is assigned to the automatically recognized text for each segment. A threshold is applied to the confidence ratings and those segments with confidence ratings that fall below the threshold are identified. The segments that fall below the threshold are assigned to one or more human agents starting with those segments that have the lowest confidence ratings. Transcription from the human agents is received for the segments assigned to that agent. The transcription is assembled with the automatically recognized text of the segments not assigned to the human agents as a text message for the at least one verbal message.
    Type: Grant
    Filed: August 6, 2012
    Date of Patent: November 12, 2013
    Assignee: Intellisist, Inc.
    Inventors: Mike O. Webb, Bruce J. Peterson, Janet S. Kaseda
  • Patent number: 8572170
    Abstract: Methods and apparatus for allowing a message to be left for an expected user of a network application are disclosed. According to one embodiment, a method includes determining when a first user has requested access to a first application, and determining if there is a message for the first user when it is determined that the first user has requested access to the first application. The method also includes informing the first user of the message if it is determined that there is the message for the first user, as well as providing the first user with access to the first application after informing the first user of the message and after the first user acknowledges that the first user has been informed of the message.
    Type: Grant
    Filed: February 14, 2008
    Date of Patent: October 29, 2013
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Labhesh Patel, Joseph Khouri
  • Patent number: 8565732
    Abstract: Systems and methods allow a roaming mobile device to communicate with a visual voicemail (VVM) system to inform the VVM system of its roaming status. The VVM system then suspends VVM service for the voicemail account associated with the roaming mobile device and instructs a notification server to notify the roaming mobile device if a voicemail message is deposited into a voicemail box associated with the voicemail account.
    Type: Grant
    Filed: November 28, 2012
    Date of Patent: October 22, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Michael Zubas, Jacqueline Jackson
  • Patent number: 8542804
    Abstract: A voice and text mail application method and apparatus capable of supporting both synchronous and asynchronous voice communication. The application is configured to (i) simultaneously and progressively store media of an incoming message as the media is received at a communication device over the network and (ii) provides a “catch up” rendering option which enables the rendering of previously received media of the message starting at any previous point of the message and to catch up the rendering to the current point or head of the message as the media of the message is being received. By rendering the previously received media of the incoming message out of storage at a rate faster relative to when the media of the incoming message was originally encoded, eventually the rendering will catch up and seamlessly transition the rendering from an asynchronous time-shifted mode out of storage to a synchronous mode as the media of the message is received over the network.
    Type: Grant
    Filed: March 10, 2010
    Date of Patent: September 24, 2013
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8537980
    Abstract: A method may include receiving, at a first device associated with a first party, communications from a second device. The communications may be associated with a communication session that includes an audio conversation, a text-based conversation or a multimedia conversation. The method may also include identifying a word or phrase from the communication session and retrieving, from a memory included in the first device, information associated with the word or phrase. The method may further include outputting, to a display associated with the first device, the retrieved information.
    Type: Grant
    Filed: March 27, 2009
    Date of Patent: September 17, 2013
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Kristopher T. Frazier, Heath Stallings
  • Patent number: 8537979
    Abstract: In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utterance from the caller, performing a machine selection of voice content to play to the caller based on the utterance, and playing the machine-selected voice content to the caller; and upon receiving a request to speak to a live agent from the caller, switching to a live agent mode wherein a live agent holds a conversation with the caller, and selects voice content to play to the caller based on the conversation; and switching to the non-live agent mode and playing the live agent-selected voice content to the caller.
    Type: Grant
    Filed: August 23, 2011
    Date of Patent: September 17, 2013
    Assignee: West Interactive Corporation II
    Inventor: Steven Samuel Pollock
  • Patent number: 8532270
    Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.
    Type: Grant
    Filed: May 7, 2012
    Date of Patent: September 10, 2013
    Assignee: Voxer IP LLC
    Inventors: Thomas E. Katis, James T. Panttaja, Mary G. Panttaja, Matthew J. Ranney
  • Patent number: 8509408
    Abstract: A text/voice system comprises a device configured to receive an incoming voice call intended for a called party, and detect, in response to receiving the voice call, the current status of the called party on a text messaging system, where the current status may include active or inactive. The device is also configured to establish a communication session between the calling party and the called party via the text messaging system, where speech from the calling party is translated to text and delivered to the called party during the communication session, and responsive text from the called party is translated to speech and delivered as speech to the calling party during the communication session.
    Type: Grant
    Filed: December 15, 2008
    Date of Patent: August 13, 2013
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Lee N Goodman, Sujin C Chang
  • Patent number: 8503619
    Abstract: A system allows an agent to manage an interaction between the agent and a contact using a computer system. The agent may use the computer system to selectively interleave pre-recorded script segments that are part of a planned informational dialog with pre-recorded script interjections such that the selective playing of scripts or script segments mimics conversion between actual persons.
    Type: Grant
    Filed: April 25, 2011
    Date of Patent: August 6, 2013
    Assignee: Noguar, L.C.
    Inventor: Forrest Baker
  • Patent number: 8498624
    Abstract: An apparatus (100, 200) and method are disclosed for managing voicemail messages. A system that incorporates teachings of the present disclosure may include, for example, a voicemail system (100) having a communications interface (110) and a controller (102) for managing operations of the communications interface. The controller is programmed to store (310) voicemail messages corresponding to a communication device (102), transmit (316) a log of the voicemail messages to the communication device, and receive (318) from the communication device a request to delete a voicemail message selectively chosen from a user interface corresponding to the voicemail log. The present disclosure further describes embodiments for the communication device.
    Type: Grant
    Filed: December 5, 2005
    Date of Patent: July 30, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Dinesh Nadarajah, David Wolter, Adam Klein, Rias Muhamed
  • Patent number: 8483365
    Abstract: A method of authenticating an inbound caller in telephony applications. The method establishes a predetermined caller identification telephone number associated with a predetermined inbound caller identity from which inbound calls are permitted, retrieves a caller identification telephone number from an inbound caller, and then authenticates the inbound caller responsive to the caller identification telephone number matching the predetermined caller identification telephone number. A corresponding computer system and computer program product are also provided.
    Type: Grant
    Filed: January 15, 2010
    Date of Patent: July 9, 2013
    Assignee: QUALCOMM Incorporated
    Inventor: John Francis Baxter, Jr.
  • Publication number: 20130156168
    Abstract: Techniques for dynamic voice menus are described. An apparatus may comprise an endpoint component operative on a processor circuit to receive an incoming call from a user, and identify an incoming phone number for the incoming call, a menu retrieval component operative on the processor circuit to determine a voice menu based on the incoming phone number, and a menu performance component operative on the processor circuit to perform the voice menu for the user. Other embodiments are described and claimed.
    Type: Application
    Filed: December 16, 2011
    Publication date: June 20, 2013
    Applicant: MICROSOFT CORPORATION
    Inventors: Jegan Lingam, Uma Maheswari Anbazhagan
  • Publication number: 20130156169
    Abstract: A method is disclosed, herein, for managing multiple simultaneously placed calls by enabling calling, in parallel and simultaneously, a plurality of parties. An initial answer is detected from one of the plurality of parties and the initial answer is further determined to be from a live person or a machine-operated apparatus, such as an answering machine, voice-mail service. Where the initial answer is from a machine-operated apparatus a pre-recorded message is played; unlike where a live person has been detected. Therein, a live conversation is enabled where the initial answer is determined to be a live person. Finally, the method includes the simultaneous management of the other called parties while the live conversation with the initial live person is occurring.
    Type: Application
    Filed: December 20, 2011
    Publication date: June 20, 2013
    Applicant: MOTOROLA MOBILITY, INC.
    Inventors: William P. Alberth, Dean E. Thorson
  • Patent number: 8452270
    Abstract: Provided are an apparatus and a method for providing a ring back tone in a mobile communication terminal. Character information is received through a wireless data communication or generated through a user input. The character information is transformed into voice using a text-to-speech transformer and then provided as a ring back tone.
    Type: Grant
    Filed: October 30, 2007
    Date of Patent: May 28, 2013
    Assignee: Samsung Electronics Co., Ltd
    Inventors: Yang-Un Lee, Chul-Yong Jeon
  • Publication number: 20130114803
    Abstract: In a method for recording telephone conversations between a subscriber to a service provider and a telephone conversation partner, the subscriber dials the number of the service provider and interacts with a menu-driven IVR user interface, entering his subscriber number as well as a corresponding PIN-number to authenticate himself. After the verification, the subscriber can chose one or more of the following options: (a) listen to one or more of his previously recorded telephone conversations, (b) delete one or more of his previously recorded telephone conversations, (c) arrange that all incoming and outgoing calls are to be automatically recorded, (d) deactivate the setting that all incoming and outgoing calls are automatically recorded, and/or (e) record the next telephone conversation. At the beginning of each conversation to be recorded, the service provider informs the telephone conversation partner, via a warning voice message, that the telephone conversation will be recorded.
    Type: Application
    Filed: November 30, 2011
    Publication date: May 9, 2013
    Inventor: ALI HASSAN AL-KHAJA
  • Patent number: 8422645
    Abstract: A method of managing a voicemail network is described herein. Voicemail system data for the voicemail network is received. The voicemail system data includes communication node data, source voicemail node data, and destination voicemail node data. A destination voicemail node is determined based on the destination voicemail node data and a destination voicemail node criteria. When the source voicemail node data meets a source voicemail node criteria, a communication node is associated with the destination voicemail node.
    Type: Grant
    Filed: July 10, 2008
    Date of Patent: April 16, 2013
    Assignee: Spring Communications Company L.P.
    Inventors: Kanglung Wong, Caleb S. Hyde, Brendan Lee Hughes, Narayanan Govindan Kasi
  • Patent number: 8422644
    Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.
    Type: Grant
    Filed: August 31, 2009
    Date of Patent: April 16, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: James Fan, Jennifer K. Lam, Deva-Datta Sharma, Eric Towell
  • Patent number: 8416928
    Abstract: Methods, apparatuses, and media for extracting phone numbers from voice mail messages are disclosed. Embodiments may include a method for determining a phone number in a voice mail message that includes analyzing a message and determining phone number(s) associated with the message based on the analysis. Embodiments of the method may also include generating a macro based on the determined phone number(s) and performing a macro action for at least one generated macro. In some embodiments, analyzing the message and determining phone number(s) associated with the message may include detecting a trigger word and parsing words in the message after the detected trigger word. In other embodiments, analyzing the message and determining one or more phone numbers associated with the message may include analyzing a voice-to-number dictionary and determining phone number(s) based on the dictionary. The macro action may include dialing, storing, deleting, etc. a phone number.
    Type: Grant
    Filed: May 23, 2008
    Date of Patent: April 9, 2013
    Assignee: International Business Machines Corporation
    Inventors: Venkatesan Ramamoorthy, Keith R. Walker
  • Patent number: 8412817
    Abstract: A load balancing server system balances the load imposed by requestor requests for services across a set of service-providing servers. A network interface receives the requestor requests from a network communication system and sends server requests for services to the service-providing servers. A data processing system creates and maintains server status information indicative of whether each service-providing server is operational, and server pointer information identifying the service-providing server to which the next server request should be sent. In response to each requestor request, the data processing system causes the network interface to send one or more server requests for one or more services related to the requestor request to the service-providing server identified by the server pointer information and increments in a round-robin manner the server pointer information to the next operational service-providing server.
    Type: Grant
    Filed: February 28, 2011
    Date of Patent: April 2, 2013
    Assignee: Cellco Partnership
    Inventor: Madhu Bharathula
  • Patent number: 8401155
    Abstract: Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received.
    Type: Grant
    Filed: May 22, 2009
    Date of Patent: March 19, 2013
    Assignee: Verint Americas, Inc.
    Inventors: Robert John Barnes, Jamie Richard Williams, Marc Calahan, Thomas Z. Dong, Damian Smith
  • Publication number: 20130064358
    Abstract: A system and a method for receiving, by a processing device, a call from a communication device associated with a patient, the communication device associated with a patient having a unique identifier; associating, by the processing device, the unique identifier with a personal health profile stored in a database; determining, by the processing device, a communication device associated with a health care provider; transmitting the personal health profile to a communication device associated with a health care provider; and communicatively connecting the call from the communication device associated with the patient with the communication device associated with the health care provider.
    Type: Application
    Filed: September 13, 2012
    Publication date: March 14, 2013
    Applicant: Giffen Solutions, LLC
    Inventor: Michael Jay Nusbaum
  • Patent number: 8391450
    Abstract: A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number of messaging services provided by various messaging components which use different message types (e.g., mail server). A unified message type is implemented and presented to a user as an abstract message. In addition, the unified messaging system can automatically determine, based on a first selected feature, if one or more message types should be used. A particular message type can also be automatically selected as a “best message type” based on one or more selected options.
    Type: Grant
    Filed: March 11, 2010
    Date of Patent: March 5, 2013
    Assignee: Unwired Planet, Inc.
    Inventors: Jason Rukman, Joseph Edward Heitzeberg, Thomas Jay Hoover, Ethan Lowry, Patrick Greer Franklin
  • Patent number: 8391451
    Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.
    Type: Grant
    Filed: May 24, 2006
    Date of Patent: March 5, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Douglas F. Reynolds
  • Patent number: RE44871
    Abstract: Disclosed are a mobile communication terminal provided with a hands-free function and a controlling method thereof comprising the steps of: setting a hands-free function of a mobile communication terminal; certifying whether an originating call command or a calling request message are received; searching information of a calling party inputted by a user's voice or an arbitrary originating party's information from a mounted telephone directory; and guiding the searched calling party's information by voice and then connecting a calling. According to this, the user can originate or receive a calling by using a voice recognition function and the hands-free function of the terminal without his hands' using even while driving.
    Type: Grant
    Filed: August 25, 2011
    Date of Patent: April 29, 2014
    Assignee: LG Electronics Inc.
    Inventor: Dong-Jin Yoon