Voice Message Synthesis Patents (Class 379/88.16)
  • Patent number: 8085908
    Abstract: A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments. A video, text, spreadsheet or graphic attachment may be converted to an audible attachment to the voice-mail at the caller's or the voice-mail subscriber's request. Such entries may be made, after receiving an automated prompt for leaving an attachment identifier or conversion request, audibly or by using a keypad entry. A network method is also provided for using a network telephone voice-mail service, by which the voice-mail service may detect an attachment to a voice-mail message and provide access to the attachment to the voice-mail message.
    Type: Grant
    Filed: December 16, 2008
    Date of Patent: December 27, 2011
    Assignee: AT&T Intellectual Property II
    Inventors: Frederick Murray Burg, John F. Lucas, Vivian A. Pressley-Harris
  • Patent number: 8082147
    Abstract: A system and method of updating automatic speech recognition parameters on a mobile device are disclosed. The method comprises storing user account-specific adaptation data associated with ASR on a computing device associated with a wireless network, generating new ASR adaptation parameters based on transmitted information from the mobile device when a communication channel between the computing device and the mobile device becomes available and transmitting the new ASR adaptation data to the mobile device when a communication channel between the computing device and the mobile device becomes available. The new ASR adaptation data on the mobile device more accurately recognizes user utterances.
    Type: Grant
    Filed: October 8, 2010
    Date of Patent: December 20, 2011
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Sarangarajan Parthasarathy, Richard Cameron Rose
  • Patent number: 8077839
    Abstract: A method for processing a telephone number embedded in a voicemail received by a user of the handheld device comprising a processor and a memory is provided. The method includes playing back the voicemail. The method further includes in response to receiving a first marker set by the user to indicate a start of a telephone number, initiating storage of an audio sample corresponding to the telephone number in the memory. The method further includes terminating storage of the audio sample corresponding to the telephone number in the memory either automatically or in response to receiving a second marker set by the user to indicate an end of the telephone number. The method further includes using the processor, processing the stored audio sample to extract digits corresponding to the telephone number and communicating the extracted digits to an application executing on the processor.
    Type: Grant
    Filed: January 9, 2007
    Date of Patent: December 13, 2011
    Assignee: Freescale Semiconductor, Inc.
    Inventor: Christopher C. Yasko
  • Patent number: 8073112
    Abstract: A method includes storing a profile associated with a user of a telephone and, based upon the profile, presenting the user with an option to search, browse, subscribe to, or bookmark content provided by a plurality of IVR content providers.
    Type: Grant
    Filed: July 2, 2008
    Date of Patent: December 6, 2011
    Assignee: International Business Machines Corporation
    Inventors: Peeyush Jaiswal, Naveen Narayan
  • Patent number: 8068588
    Abstract: The claimed subject matter provides a system and/or a method that facilitates managing an incoming data communication in connection with unified communications. A unified communications component can employ unified communications for a data communication with at least the following data communication modes: an email data communication mode, a voice data communication mode, and a voicemail data communication mode. A unified rules component can automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule is uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.
    Type: Grant
    Filed: June 26, 2007
    Date of Patent: November 29, 2011
    Assignee: Microsoft Corporation
    Inventors: Rajesh Ramanathan, Eran Shtiegman
  • Patent number: 8060591
    Abstract: A device detects an alert event and responds by playing out an alert including a static media portion and a first dynamic media portion. The device maintains, in data storage, alert data that includes the static media portion and the first dynamic media portion. A network server sends the device data for updating the alert data stored in data storage. The data for updating the alert data includes a new dynamic media portion. The device stores the received data including the new dynamic media portion and thereafter plays out an alert including the static media portion and the new dynamic media portion when the device detects an alert event.
    Type: Grant
    Filed: September 1, 2005
    Date of Patent: November 15, 2011
    Assignee: Sprint Spectrum L.P.
    Inventors: Michael A. Gailloux, Devon L. Biere
  • Patent number: 8036373
    Abstract: Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.
    Type: Grant
    Filed: March 7, 2006
    Date of Patent: October 11, 2011
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Sanjeev Kumar, Labhesh Patel, Mukul Jain
  • Patent number: 8027437
    Abstract: A method for delivering a message to a recipient in an environment with ambient noise includes the steps of recording the ambient noise in the environment at a certain time interval, analyzing the recorded ambient noise to obtain an average power Pnoise or a RMS amplitude Anoise of the ambient noise, providing a predetermined desired SNRdesired, calculating an average signal power Psignal or a RMS amplitude Asignal of the message to be delivered based on the Pnoise or Anoise and the desired SNRdesired, and adjusting a volume of the message to be delivered according to the Psignal or Asignal. Alternatively, the actual SNRactual will be computed and the message will be repeated if the SNRactual falls below the SNRmin. Systems for delivering a message to a recipient in an environment with ambient noise and computer-readable media having computer-executable instructions for carrying out the methods are also provided.
    Type: Grant
    Filed: December 18, 2006
    Date of Patent: September 27, 2011
    Assignee: Nuance Communications, Inc.
    Inventors: Paritosh D. Patel, Oscar J. Blass, Roberto Vila, Jie Z. Zeng, Anatol Blass
  • Patent number: 8027458
    Abstract: In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utterance from the caller, performing a machine selection of voice content to play to the caller based on the utterance, and playing the machine-selected voice content to the caller; and upon receiving a request to speak to a live agent from the caller, switching to a live agent mode wherein a live agent holds a conversation with the caller, and selects voice content to play to the caller based on the conversation; and switching to the non-live agent mode and playing the live agent-selected voice content to the caller.
    Type: Grant
    Filed: April 6, 2004
    Date of Patent: September 27, 2011
    Assignee: TuVox, Inc.
    Inventor: Steven Samuel Pollock
  • Patent number: 8000454
    Abstract: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a memory having a list of telephone numbers associated with destinations implementing IVR. The destinations are grouped based on multiple categories of IVR. Moreover, the memory comprises instructions for automatically communicating with multiple IVR and instructions for downloading customization record from said multiple IVR. The system further comprises a processor that executes instructions stored in the memory.
    Type: Grant
    Filed: September 10, 2010
    Date of Patent: August 16, 2011
    Inventors: Zvi Or-Bach, Tal Lavian
  • Patent number: 7995717
    Abstract: A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.
    Type: Grant
    Filed: May 18, 2005
    Date of Patent: August 9, 2011
    Assignee: Mattersight Corporation
    Inventors: Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore
  • Publication number: 20110135072
    Abstract: A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives. In various embodiments, the form of a prompt played is dependent on what previously played prompts were given to the user during that session.
    Type: Application
    Filed: January 28, 2011
    Publication date: June 9, 2011
    Inventors: Bruce Balentine, Rex Stringham, Justin Munroe
  • Publication number: 20110129073
    Abstract: A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user.
    Type: Application
    Filed: February 7, 2011
    Publication date: June 2, 2011
    Inventors: Aloke Chaudhuri, Michael G. Thorpe
  • Patent number: 7949106
    Abstract: A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to be generated and caught by a script of an IVR system at any time during a call. Second, the illustrative embodiment enables events to be handled in parallel with the execution of a script of the IVR system, thereby enabling the performing of actions response to a stream-related event without halting or interfering with other tasks of the IVR script.
    Type: Grant
    Filed: July 25, 2005
    Date of Patent: May 24, 2011
    Assignee: Avaya Inc.
    Inventors: George William Erhart, Valentine C. Matula, David Joseph Skiba
  • Patent number: 7940907
    Abstract: Upon receiving a service code from a calling party, a list of parties previously called by the calling party is retrieved. An audio message is generated based on the list, and communicated to the calling party. A dialed input indicating a selected party from the list is received from the calling party. Based on the dialed input, a call between the calling party and the selected party is initiated.
    Type: Grant
    Filed: March 8, 2007
    Date of Patent: May 10, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Raymond Walden Bennett, III, Robert Wesley Bossemeyer, Jr., Gayle Roberta Ekstrom, Laura Marie Griffith, Edmond W. Israelski, Denise Violetta Kagan, Richard Peter Krupka, Donald Bernard Liebrecht, Jordan Howard Light, Karen Jeanne Pelletier, Michael Steven Pickard, Bruce Edward Stuckman, Barry James Sullivan
  • Patent number: 7933393
    Abstract: A system relays a call from a calling party to a called party and, upon termination of the call by the calling party, a post-call announcement is played to the called party. Attributes of either the calling party, the called party, or both are passed to a database. The database performs a look-up query based on the call attribute information. An announcement indication is transmitted from the database to an announcement frame indicating which post-call announcement, if any, is to be played to the called party. The announcement frame plays the particular post-call announcement, if any, to the called party when the calling party has disconnected from the call.
    Type: Grant
    Filed: May 26, 2006
    Date of Patent: April 26, 2011
    Assignee: AT&T Intellectual Property II, LP
    Inventors: Paul Fellingham, Christopher P. Gilboy
  • Patent number: 7925304
    Abstract: An audio manipulation method is provided. A call associated with a mobile device is received. Whether an audio manipulation flag is set for the mobile device is determined. An audio signal from the mobile device is manipulated based on an audio manipulation selection in response to a determination that the audio manipulation flag is set for the mobile device. The manipulated audio signal is routed to a receiver communicating with the mobile device.
    Type: Grant
    Filed: January 10, 2007
    Date of Patent: April 12, 2011
    Assignee: Sprint Communications Company L.P.
    Inventors: Michael A. Gailloux, Robin Katzer, Carl Persson
  • Publication number: 20110081007
    Abstract: A Call Response System comprising modules that are mutually interfaced for sharing parameters. Firstly, a data-collection module, for collecting parameters of an incoming call and of a recipient for the incoming call. Secondly, a dynamic-scripting module for configuring a response scenario according to prioritized combinations of the parameters and for substituting a component for at least one respective open variable within the configured scenario. Finally, a call-response module for transmitting aspects of the component substituted configured scenario, and for recording aspects of the transmitted scenario.
    Type: Application
    Filed: October 1, 2009
    Publication date: April 7, 2011
    Applicant: AVAYA INC.
    Inventor: RONEN BAR-YOAV
  • Patent number: 7920681
    Abstract: A system, apparatus, and method for creating alternate-mode interactive applications is provided. A system for creating an alternate-mode interactive application includes a selection module for selecting a voice-mode element from a set of voice-mode elements defining a voice-mode interactive application for accomplishing a predetermined user-directed task The system also includes a generation module for generating an alternate-mode element corresponding to the selected voice-mode element, the alternate-mode element having a modality different than the voice-mode element. The system further includes a construction module for constructing an alternate-mode interactive application based upon the generated alternate-mode element.
    Type: Grant
    Filed: November 5, 2004
    Date of Patent: April 5, 2011
    Assignee: International Business Machines Corporation
    Inventors: Ciprian Agapi, Felipe Gomez, James R. Lewis, Gary J. Pietrocarlo, Wallace J. Sadowski
  • Patent number: 7907703
    Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.
    Type: Grant
    Filed: August 30, 2006
    Date of Patent: March 15, 2011
    Assignee: Intellectual Ventures Patent Holding I, LLC
    Inventors: Kyung H. Rhie, Richard J. Kwan, Lee E. Olsen, John S. Hahn
  • Patent number: 7907719
    Abstract: A method of designing an interface system that allows users to map the representation of their task directly to the interface. There are three major phases to the Customer-Centric Approach to Interface Design (C-CAID). End-users' tasks are categorized to determine the frequency of reasons or tasks of why users interact with a particular system. These reasons and their relative frequencies are used to design interface options that emphasize the user's task categories. Finally, the customer-centric interface designs are evaluated and compared with existing system interfaces using usability tests with actual users performing the tasks. The results from usability tests are used to pinpoint the task-option combinations that do not work well and which should be revised. Benefits of this customer-centric design are improved systems performance and increased user satisfaction.
    Type: Grant
    Filed: August 21, 2006
    Date of Patent: March 15, 2011
    Assignee: AT&T Labs, Inc.
    Inventors: Robert R. Bushey, Gregory W. Liddell, John M. Martin, Theodore Pasquale
  • Patent number: 7904523
    Abstract: A method, system, and article of manufacture that improves the chance of getting an answer to a broadcast chat by sending the messages in subscribers in periodically delayed groups. If a group of subscribers does not produce enough suitable answers, the present invention will then rebroadcast the inquiry to another group of subscribers. This process will continue until enough suitable answers are received.
    Type: Grant
    Filed: July 29, 2008
    Date of Patent: March 8, 2011
    Assignee: International Business Machines Corporation
    Inventor: Brian John Cragun
  • Patent number: 7903793
    Abstract: A unified messaging system enables a subscriber to log into the system remotely and compose and send text messages, such as email messages, using predefined templates and sound input. The sound input may be DTMF or speech. After the subscriber selects an appropriate template, the system confirms the template, and asks the subscriber to provide values for prompted variables, such as dates and times. The system then generates an email message as defined by the selected template and the values of the prompted variables provided by the subscriber. The email message may also include automatic variables, such as the subscriber's name, and company name. The generated email message may be a new message, a reply message, or a forwarding message. The reply and forwarding messages may be generated in response to received email, or in response to other received messages, such as voice mail messages and facsimiles.
    Type: Grant
    Filed: June 16, 2006
    Date of Patent: March 8, 2011
    Assignee: Applied Voice & Speech Technologies, Inc.
    Inventor: Roger E. Visser
  • Patent number: 7899161
    Abstract: In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
    Type: Grant
    Filed: October 11, 2006
    Date of Patent: March 1, 2011
    Assignee: Cisco Technology, Inc.
    Inventors: Vinod Katkam, Mukul Jain, Sanjeev Kumar, Labhesh Patel
  • Patent number: 7895042
    Abstract: Methods, systems, and products are disclosed for administering a personal interactive voice response service. A personalized greeting is retrieved that is associated with a calling party and with a called party. The calling party's response to the greeting is received, and stored information is retrieved that is associated with the calling party's response and with the called party. The stored information is presented to the calling party.
    Type: Grant
    Filed: December 16, 2008
    Date of Patent: February 22, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Robert A. Koch
  • Patent number: 7885390
    Abstract: A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user.
    Type: Grant
    Filed: September 30, 2005
    Date of Patent: February 8, 2011
    Assignee: Soleo Communications, Inc.
    Inventors: Aloke Chaudhuri, Michael G. Thorpe
  • Publication number: 20110026690
    Abstract: The invention refers to a Method of informing a person of an event comprising carrying out in a computing system the steps of: receiving (10) information of an event (1); determining (11) a specific person which is to be notified of the event (1); performing (12) an information action with the aim of informing the specific person of the event (1) via a telecommunications system; receiving (15) a voice utterance of a person; verifying (16) that the identity of the person coincides with that of the specific person based on the received voice utterance using biometric voice data.
    Type: Application
    Filed: April 8, 2008
    Publication date: February 3, 2011
    Inventor: Marta Garcia Gomar
  • Patent number: 7881443
    Abstract: System and methods for real-time, interactive transmission of information about travel schedules and creation of travel schedules are provided. A user defines desired travel parameters, such as dates, times, costs and the like related to a travel component. Travel components are reviewed to determine if traveler parameters are triggered. If a travel component triggers traveler parameters, options for other travel components may be determined. A user may be contacted and communicated information about the travel component and options, thereby allowing a user to interactively create a travel schedule.
    Type: Grant
    Filed: May 19, 2003
    Date of Patent: February 1, 2011
    Assignee: Microstrategy, Incorporated
    Inventors: Justin Langseth, Nicolas J. Orolin, Frederick Richards, III, Anurag Patnaik, Michael J. Saylor, Michael Zirngibl
  • Publication number: 20100322392
    Abstract: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.
    Type: Application
    Filed: June 23, 2010
    Publication date: December 23, 2010
    Inventors: Craig Elliott Walker, Vincent Paquet, Donnie Carlton Fletcher
  • Publication number: 20100303215
    Abstract: A method and platform for reducing call blocking in a telecommunications network addresses problems caused by the use of auto-dialers and by mass calling events in the network. When a capacity excess is detected, information associated with excess calls, such as the Initial Address Message (IAM), is stored in an incoming call cache memory. A message may be played to the caller informing the caller of the status of the message. Once additional call capacity is open, the call is connected using the call information stored in the cache. The calls may be removed from the cache and connected on a first-in, first-out basis.
    Type: Application
    Filed: May 26, 2009
    Publication date: December 2, 2010
    Inventor: James S. Grande
  • Patent number: 7822803
    Abstract: A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.
    Type: Grant
    Filed: June 20, 2005
    Date of Patent: October 26, 2010
    Assignee: Empirix Inc.
    Inventors: Albert Seeley, Richard C. Kuzsma, Jr., Lei Shen, Kevin Sturgeon
  • Patent number: 7822603
    Abstract: A system and method of updating automatic speech recognition parameters on a mobile device are disclosed. The method comprises storing user account-specific adaptation data associated with ASR on a computing device associated with a wireless network, generating new ASR adaptation parameters based on transmitted information from the mobile device when a communication channel between the computing device and the mobile device becomes available and transmitting the new ASR adaptation data to the mobile device when a communication channel between the computing device and the mobile device becomes available. The new ASR adaptation data on the mobile device more accurately recognizes user utterances.
    Type: Grant
    Filed: May 5, 2008
    Date of Patent: October 26, 2010
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Sarangarajan Parthasarathy, Richard Cameron Rose
  • Patent number: 7813483
    Abstract: A method of providing telecommunication service includes receiving a call for a called party from a calling party. The method also includes determining a presence status of the called party and communicating a greeting for the calling party, wherein the greeting identifies the presence status of the called party.
    Type: Grant
    Filed: July 11, 2005
    Date of Patent: October 12, 2010
    Assignee: Cisco Technology, Inc.
    Inventors: Alan D. Gatzke, Aaron J. Belcher
  • Publication number: 20100235283
    Abstract: A computer implemented system provides a method of conducting a financial transaction. The method begins when the system assigns a designator of a value using a preauthorization by a payor. The system associates the payor with an authorized payor telephone identifier. When the system receives a telephone call with the authorized payor telephone identifier at a specified Direct Inward Dial (DID) telephone number associated with a transaction type, the system responds by sending at least one transaction code to the payor. When the system receives the transaction code from the payee, the designator of value is re-asssigned to from the payor to the payee. The system allows the transaction code to be delivered directly from the payor to the payee or sent automatically to the payee. Each DID telephone number represents different transaction types such as Automatic Teller Machine (ATM), Person-To-Person (P2P), merchant transactions, vending transactions and other types of transactions.
    Type: Application
    Filed: March 16, 2007
    Publication date: September 16, 2010
    Inventor: Howard J. Gerson
  • Patent number: 7756256
    Abstract: A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number of messaging services provided by various messaging components which use different message types (e.g., mail server). A unified message type is implemented and presented to a user as an abstract message. In addition, the unified messaging system can automatically determine, based on a first selected feature, if one or more message types should be used. A particular message type can also be automatically selected as a “best message type” based on one or more selected options.
    Type: Grant
    Filed: November 4, 2004
    Date of Patent: July 13, 2010
    Assignee: Openwave Systems Inc.
    Inventors: Jason Rukman, Joseph Edward Heitzeberg, Thomas Jay Hoover, Ethan Lowry, Patrick Greer Franklin
  • Patent number: 7751537
    Abstract: A network device has a voice mail module adapted to provide voice mail functionality for calls of a first type directed to the network device. The calls of the first type are originally intended for the network device. The voice mail module also provides voice mail functionality for calls of a second type directed to the network device. The calls of the second type are originally intended for one or more other network devices in respect of which the network device has been designated as a backup. In a system having such network devices, voice mail functionality may be provided locally at the network devices. The network devices may be implemented as telephones. In the event that a network device is no longer available on the network, another network device designated as a backup network device takes voice mail messages for the network device that is unavailable. This significantly improves overall system reliability and availability.
    Type: Grant
    Filed: December 22, 2003
    Date of Patent: July 6, 2010
    Assignee: Avaya Canada Corp.
    Inventors: Behrouz Poustchi, Jeroen De Witte
  • Publication number: 20100158215
    Abstract: A system and method for announcing and handling incoming telephone calls utilizes a distributed processing architecture. The distributed processing architecture makes use of local devices that can be located at various different locations where the user is often located. For instance, local devices could be at a user's home, a user's office and/or on a user's mobile device. The local devices are linked such than when there is an incoming telephone call directed to any one of multiple telephone numbers associated with the user, an announcement of the incoming call is provided at all of the user's locations. The user is also able to specify how the incoming call is to be handled on a call-by-call basis. The user may also be able to specify default call handling instructions so that an incoming telephone call directed to one of the user's telephone numbers is received by a device normally associated with a different one of the user's telephone numbers.
    Type: Application
    Filed: March 4, 2010
    Publication date: June 24, 2010
    Inventors: Vishal DHAWAN, Timothy M. Price, Manoj Sindhwani
  • Patent number: 7725116
    Abstract: Combining speech with existing text wireless Short Message Service (SMS) to create a multimodal SMS service. A user of standard SMS text service is provided with a link within each message that allows adding or retrieval of a voice message associated with an SMS text message. A speech server in the wireless network may be used for recognition of voice commands, rendering of text into speech, and recording or playing back voice recordings. The messages may be retrieved or sent using any wireless handset. Additional services that may be used include message lists, prerecorded messages, integration with voicemail systems, image and video messages, cross-functional applications with Multimedia Messaging Services (MMS) and Enhanced Message Services (EMS), and extensions of the combination of voice with text SMS to other computing devices such as PDAs and PCs.
    Type: Grant
    Filed: November 25, 2006
    Date of Patent: May 25, 2010
    Inventors: Inderpal Singh Mumick, Ewald Anderl, Raja Moorthy, Prasanna Uppaladadium
  • Patent number: 7706511
    Abstract: This disclosure includes a system to send text messages by the Internet and deliver messages in the form of speech directly on an addressee's phone. This system includes a central server where software is installed. The server receives a written text message, converts it into speech and processes it, so that the message can be sent in vocal form over a telephone line. The user receiving the message in vocal form can also answer it, sending a reply message to the sender using the telephone.
    Type: Grant
    Filed: September 20, 2007
    Date of Patent: April 27, 2010
    Assignee: Braintexter, Inc.
    Inventors: Riccardo Vieri, Flavio Vieri
  • Patent number: 7706512
    Abstract: A method and apparatus for voice message editing, particularly a method and apparatus for splicing voicemails sections together. A system, method and computer program product are described for forming a voice message on an interactive voice response system (IVR) spoken by a user including recording a first voice message where the user speaks the first voice message but makes an error in a last portion of the first voice message. A second voice message is recorded where the user speaks the last portion again without the error. Splice points are determined in the first and second voice messages. The first and second voice messages are spliced at the splice points such that the spliced first and second voice message is a continuous voice message including the last portion but not including the error.
    Type: Grant
    Filed: December 29, 2005
    Date of Patent: April 27, 2010
    Assignee: International Business Machines Corporation
    Inventors: Steven Groeger, Stuart John Hayton, Jamie Lister, Timothy David Poultney
  • Publication number: 20100086109
    Abstract: An automated product registration system registers a product in response to an incoming telephone call. Outbound telephonic notifications are sent based on user responses during the product registration. The notification can be a product recall alert, information about a complementary product and/or new feature the user showed interest in, and/or an option to extend warranty coverage. The system can transfer the user to a live agent when the user requests more information.
    Type: Application
    Filed: December 8, 2009
    Publication date: April 8, 2010
    Applicant: AUDIOPOINT, INC.
    Inventors: Brian Lichorowic, Xia Zhang
  • Patent number: 7688954
    Abstract: A method of providing telecommunication service includes receiving caller identification information associated with a call to a communication device and determining whether the caller identification information corresponds to any of a plurality of stored identifiers, each stored identifier associated with audio data. The method further includes transmitting, in response to determining that the caller identification information corresponds to a stored identifier, audio data associated with the corresponding stored identifier to the communication device.
    Type: Grant
    Filed: May 12, 2005
    Date of Patent: March 30, 2010
    Assignee: Cisco Technology, Inc.
    Inventors: Alan D. Gatzke, Benjamin H. Verdier
  • Patent number: 7684548
    Abstract: A notification and response system utilizes an administrator interface to transmit an attendance messages from an administrator to a contact devices for guardians, employees, and students associated with an institution. The system comprises a dynamic information database that includes guardian, employee and student contact data, priority information, and response data. The administrator initiates distribution of the attendance message based upon grouping information, priority information, and the priority order. The message is transmitted through at least two industry standard protocol simultaneously to groups of guardian, employee, and student contact devices based upon priority information. Once the attendance message is received by the guardian, employee, or student contact devices, the guardian, employee, and student contact devices transmit a response through the industry standard protocol back to the dynamic information database.
    Type: Grant
    Filed: July 14, 2006
    Date of Patent: March 23, 2010
    Assignee: Techradium, Inc.
    Inventors: Ryan Scott Rodkey, John Frank Rodkey, Jr., David Lynn Hickey, Darren Lynn Ross
  • Patent number: 7672850
    Abstract: In one exemplary embodiment of the invention, a method is provided for arranging voice feedback to a digital wireless terminal device, which includes a voice-assisted user interface (Voice UI), wherein the terminal device gives a voice feedback corresponding to its state. The terminal device includes memory devices (PPM) for storing the voice feedbacks. In the method, the following stages take place to arrange the voice feedback in connection with the terminal device: one or more voice feedbacks are generated, the generated voice feedbacks are converted into a digital form, the digitalized voice feedbacks are edited with chosen algorithms (ACELP) in order to reduce their file size, and the edited voice feedbacks are stored in a memory (PPM) arranged in connection with the terminal device.
    Type: Grant
    Filed: May 29, 2003
    Date of Patent: March 2, 2010
    Assignee: Nokia Corporation
    Inventor: Antti Kaatrasalo
  • Patent number: 7660403
    Abstract: The architecture of the present invention includes a multi-media multi-network communication server connected to a variety of access and delivery platforms via a variety of communication networks. Access to services is controlled and billed by a virtual prepaid card and account that can be converted into a physical prepaid card that is delivered to the user via a physical delivery network such as the Postal Service or a point of sale. The access platforms are used by senders, recipients or agents to access their digital mailboxes on a multi-network communication server and to send and receive calls and messages. The messages can be in electronic format such as text, audio, graphic images, video, and audio-video. The calls can be packet switched or circuit switched. The multi-network communication may send a notification message to the recipient, indicating that a message has been received. The message can be accessed remotely or wireless.
    Type: Grant
    Filed: March 13, 2006
    Date of Patent: February 9, 2010
    Assignee: Ipsobox, S.A. de C.V.
    Inventor: Ariel Gomez-Ortigoza
  • Patent number: 7660399
    Abstract: A voice processing complex has a plurality of host machines, each host machine supporting one or more voice applications, at least one host in the complex including telephony hardware for providing access to a plurality of telephone lines. Such a host provides telephony functions to the complex. This is achieved by maintaining a mapping of voice applications to telephone lines, and creating a call object in response to an incoming call on one of the lines. It is then determined which voice application to associate with the incoming call on the basis of this mapping, and an identifier to the call object is then passed to the determined voice application. Thereafter the call object is responsive to requests from this voice application for providing telephony functions for the call. This includes receiving a media object from the voice processing application which represents desired output over a telephone line.
    Type: Grant
    Filed: April 6, 2004
    Date of Patent: February 9, 2010
    Assignee: International Business Machines Corporation
    Inventors: Samuel David Borman, David Seager Renshaw, Yuk-Lun Wong
  • Patent number: 7649983
    Abstract: An apparatus and method are provided for addressing and broadcasting a message to recipients having both telephone network-based receiving devices and data network-based receiving devices. The apparatus includes a message router that translates the broadcast message into individual messages that are addressed to each message recipient in a format, e.g., voice, text, email, fax, pager, compatible with each message recipient's receiving device. The individual messages are transmitted by a data network server over a data network. Individual messages designated for recipients having receiving devices addressable by the data network are delivered directly over the data network to the receiving devices. Individual messages designated for recipients having receiving devices addressable by the telephone network are delivered over the data network first to a telephone network server.
    Type: Grant
    Filed: December 22, 2005
    Date of Patent: January 19, 2010
    Assignee: Microsoft Corporation
    Inventor: Stephen C. O'Neal
  • Publication number: 20100008479
    Abstract: Methods and apparatuses are disclosed for generating commissions from e-commerce transaction assistance provided by a network-based text-to-speech (TTS) alert system. The network-based text-to-speech (TTS) alert system takes a user's textual and/or multimedia input from a user interface to schedule delivery of text-to-speech-converted information as a reminder call to a user once the user's desired time or an event for the reminder delivery is reached. If the delivered reminder call is associated with a particular e-commerce transaction, then the network-based text-to-speech (TTS) alert system is capable of taking a user feedback for authorization of the particular e-commerce transaction over an IVR interface during the reminder call or an online calendar interface.
    Type: Application
    Filed: September 18, 2009
    Publication date: January 14, 2010
    Inventors: Samuel Cho, Oon-Gil Paik
  • Patent number: 7646858
    Abstract: Systems and methods are presented for handling calls. In one embodiment of the invention, a call handling system is configured for handling a variety of emergency and/or non emergency related calls. The call handling system may enable recognition of and response to received call information. The call handling system comprises a call interface configured for receiving the call information. A processor is communicatively coupled to the call interface and configured for processing the call information to initiate a protocol. This protocol may, as it progresses, be used to generate data for use in a CAD system. The CAD system may subsequently dispatch responders based on the generated data. The call handling system includes an advisory component that recommends a type of dispatch and a risk assessment. The call handling system also includes a build component that allows for the generation of protocols.
    Type: Grant
    Filed: April 11, 2007
    Date of Patent: January 12, 2010
    Assignee: PowerPhone, Inc.
    Inventors: Christopher Michael Salafia, Jeremy Edward Turk, Philip M. Salafia
  • Publication number: 20090323909
    Abstract: Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. Information concerning fulfillment of the request, e.g., a reservation confirmation, may be provided to a user offline, even sometimes in the case of real time request processing. Such information may be recorded in the form of a voice mail, transmitted through a virtual network to a voice mail system, which may be maintained by the telephone carrier to which the user subscribes.
    Type: Application
    Filed: June 30, 2008
    Publication date: December 31, 2009
    Inventor: Timothy A. Timmins