Abstract: An electronic device is disclosed. In addition, various embodiments recognized through the specification are possible. The electronic device includes a sensor, a processor operatively connected with the sensor, and a memory, operatively connected with the processor, including instructions. The instructions, when executed by the processor, cause the processor to perform biometric authentication for a user of the electronic device using the sensor, while a call connection procedure is performed with an ARS server, receive a voice signal for requesting private information of the user from the ARS server and convert the voice signal into text, and determine private information requested by the ARS server among at least one private information of the user, the at least one private information being previously stored in the memory, based on the converted text, and transmit the determined private information to the ARS server.

Abstract: A method, apparatus, and system for communications to support audio menu navigation and option selection via display device is described. To support audio menu navigation and option selection via display device, a communication connection between an automated voice menu system and a user device is established, one or more option selections corresponding to a menu of options are determined, a user interface including an arrangement of elements corresponding to the one or more option selections is generated at the user device, an input from a user is received via the user interface, and a response is transmitted from the user device to the automated voice menu system via the communication connection based at least in part on the received input from the user, wherein the response is responsive to the audio feedback and indicates a selection of the subset of the determined one or more option selections.

Abstract: Some implementations may present a media file that includes video on a touchscreen display. A user gesture performed on the touchscreen display may be detected. The user gesture may include one of a tap gesture, a swipe gesture, or a tap and hold and drag while holding gesture. Text selected by the user gesture may be determined. One or more follow-up actions may be performed automatically based at least partly on the text selected by the user gesture.

Abstract: Communications channels between systems can be managed such that unnecessary use of the channels is limited. A computer system can initiate a request to establish communications channels between a client device and the computer system. A notification is sent to the client device, which causes the client device to prompt the user to either accept the request or reschedule the requested establishing of the communications channel.

Abstract: A system to dynamically update presentations based on context classification of voice inputs, comprising: a storage device and a processor communicatively coupled to the storage device, wherein the processor executes application code instructions that are stored in the storage device to cause the system to: display a first graphical user interface associated with a first context via a user interface, obtain a first voice input, determine one or more first terms from the first voice input, determine that the first voice input is related to a first context based on the one or more first terms, and in response to determining that the first voice input is related to the first context: modify the first graphical user interface associated with the first context and display the modified first graphical user interface associated with the first context via the user interface.

Abstract: An electronic device comprises: a display; a communication unit; and a processor configured to control input of a transmission text message to be transmitted along with making an outgoing call. The processor is configured to, when a call receiver is chosen on the display, execute a process based on add-ons relating to input of the text message.

Abstract: A method for communicating with a call center, is performed at a device having one or more processors and memory. The device establishes, by an audio and video client, a network session connection to the call center by using an audio and video server. The device receives, through the network session connection, a first-level voice menu sent by the call center. The device obtains a correspondence between visualized menus and voice menus of the call center. The device searches for a first visualized menu corresponding to the first-level voice menu according to the correspondence. The device presents the first visualized menu in a user interface of the audio and video client.

Abstract: Tangible, non-transitory, machine-readable media include instructions that cause a processor to receive a first indication that a user is attempting to communicate with a provider, and intercept communication between the user and the provider based on the first indication being received. The instructions also cause the processor to send user information to a provider application server based on the first indication being received, and display a visual interface that establishes communication with the relevant provider department or performs a transaction based on the first indication being received. The instructions further cause the processor to receive a second indication associated with performing the action associated with the provider via the visual interface; and performing the action based on the second indication being received.

Abstract: A digital intercom system has a master station with hardware and software configured to allow duplex communication between a plurality of communication devices. The software is configured to run a plurality of settings for directing communication between the communication devices, the settings including a plurality of channels for each communication device. The channels each define parameters for how the communication devices within the system will communicate. An audio output device is linked to a corresponding communication device of the plurality of communication devices such that the audio output device is configured to receive and play the same audio as the corresponding communication device. The master station is configured to modify the settings based on input entered into a browser based program run on an input/output (I/O) device by a user.

Abstract: The present invention relates to a mobile terminal enabling data transmission and reception and a control method thereof. A mobile terminal according to the present invention includes: a display unit for outputting an image including a specific object and outputting a data input window on the basis of a predetermined user input to the specific object; a wireless communication unit for transmitting the input data to an external terminal corresponding to the specific object on the basis of data inputted to the data input window; and a controller for outputting the input data on the image and for outputting the received data on the image on the basis of data received from the external terminal.

Abstract: A monitoring and control system includes a monitoring and control apparatus that transmits an instruction signal for instructing to control a target device to transmission destinations on a first and a second network by a transmission method that designates a plurality of transmission destinations and does not require responses from the transmission destinations, a controller that controls the target device according to the instruction signal and transmits process data indicating a process of the control to transmission destinations on the first and second networks by the transmission method, a transmitter that transmits the instruction signal and the process data to transmission destinations on the second network, a receiver that receives and transfers the instruction signal and the process data addressed to the transmission destinations on the second network and transmitted from the transmitter, and a monitor that receives the instruction signal and the process data.

Abstract: A method enables a portable communication device to redirect a call initiated from the portable communication device and to execute a visual interactive voice response application for interfacing with a user. The method includes screening calls initiated from the portable communication device by a communication application resident on the portable communication device, and redirecting a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria. The method also includes authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network, and executing a visual interactive voice response application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.

Abstract: A device may receive, from an interactive voice response (IVR) device, a first request for a code. The first request may be based on the IVR device having received a call from a user device. The device may determine user device information, associated with the user device, based on the first request. The device may determine the code based on at least one of the first request or the user device information. The device may send, to the IVR device, the code to enable the IVR device to configure a call tree based on the code. The device may receive, from the IVR device, a second request for an experience. The experience may be based on the code. The device may send, to the user device, a message to cause the user device to provide the experience.

Abstract: The present application provides a system and method for providing telephony functions for operation during a computer game application execution. In particular, a system and method for performing mobile telephony calling and/or messaging operations in-game during computer game application execution is provided. In the disclosure, a mobile telephony user interface is provided and operated in conjunction with a computer game user interface presenting a game environment to a gamer. Mobile telephony operations are provided by way of the mobile telephony user interface in a manner that at least substantially avoids interrupting gamer perception of ongoing game play and gamer interaction with the game environment.

Abstract: Techniques for enhancing content on a mobile device are described. A method may include monitoring an input component for the mobile device and detecting a first control directive from the input component, the first control directive to instruct selection of a content portion from a user interface of a first application executing on the mobile device. The method may continue by receiving a second control directive to select the content portion; performing an operation on the selected content portion by a second application different from the first application; and presenting results of the operation on a display of the mobile device. Other embodiments are described and claimed.

Abstract: In one embodiment, a card reader device includes: a read head configured to generate a signal indicative of data stored on a magnetic stripe of a card, an output plug, adapted to be inserted into a headset jack of a mobile host device, configured to communicate an output signal indicative of data stored on the magnetic stripe to a microphone input of the headset jack of the mobile host device; and circuitry configured to set the amplitude, which includes attenuation by at least a resistor, of a signal communicating said data included in the signal indicative of data stored on the magnetic stripe generated by the read head resulting in the output signal indicative of data stored on the magnetic stripe. In one embodiment, the circuitry includes decoding circuitry configured to decode the signal indicative of the data stored on the magnetic stripe.

Abstract: Methods and systems are presented for providing information to a vehicle driver allows the driver to make an informed decision regarding selecting higher or lower octane fuel to operate the vehicle. In one example, the driver is presented fuel cost per unit distance traveled based on operating the vehicle on higher octane fuel and lower octane fuel.

Abstract: A system and a method receive broadcast multimedia on a mobile device. The system and the method may use a broadcast receiver accessory that may connect to a mobile device. The system and the method may have a bidirectional data connection between the broadcast receiver accessory and the mobile device. The broadcast receiver accessory may translate, reformat and/or repackage content into a form that may be viewed on the mobile device. The broadcast receiver accessory may have a tuner component, an application processor, an audio rendering element and/or memory.

Abstract: The customer experience is enhanced by detecting leakage-to-voice from chats and providing recommendations to operations, chat agents, and customers. A chat is classified into leakage-to-voice or leakage-to-text chat and actionable recommendations are then provided to operations, chat agents, and customers based on the leakage information. Once leakage is identified, various other insights are extracted from chats and such insights are fed into the knowledge-base. Such insights also used in agent training and are provided to chat agents as recommendations. This results in a better customer experience.

Abstract: A system for complex interaction recording, comprising a recording management server that operates on a network-connected computing device and records communications, a record server that operates on a network-connected computing device and presents records for review and interaction by a human user, and an interaction evaluation server that operates on a network-connected computing device and identifies interactions segments and groups them into complex interactions, and a method for recording complex interactions comprising the steps of loading an interaction, identifying segments within the interaction, grouping segments into a complex interaction, and sending the resulting complex interaction as output.

Abstract: Notifications are managed in a unified notification platform that receives messages from disparate services, formats, and protocols, and with disparate attributes and meta-attributes. The unified notification platform provides for user defined meta-attributes to allow rapid classification of incoming messages accordingly to user relationships to message senders, including family, friends and co-workers. Incoming messages are received by a message queue component, serialized and prioritized according to a rules engine. Various user interfaces provide views and reports on the serialized messages. In particular a non-modal notification pop-up is disclosed. The unified notification platform exposes an application programming interface provides automatable and remotable programmatic access for application developers.

Abstract: A foldable display device is provided. The device includes a top cover body and a transflective assembly rotatably connected to the top cover body. The device also includes a bottom cover body rotatably connected to the transflective assembly. Further, the device includes a viewing angle adjustment mechanism set on the bottom cover body and configured to expand and collapse with respect to the bottom cover body, wherein the top cover body, the transflective assembly, and the bottom cover body are configured to expand spatially to form a viewing angle when the foldable display device is in an open state, and the viewing angle adjustment mechanism is configured to expand with respect to the bottom cover body to adjust the viewing angle when the foldable display device is in a viewing angle adjustable state and to support the foldable display device when the foldable display device is in the open state.

Abstract: Systems and methods of managing concurrent log writes to a transaction log are provided. A system may include: a transaction log residing on a non-volatile storage medium for logging metadata transactions of a file system; and a plurality of transaction log buffers, associated with the transaction log, residing in volatile memory. A first write operation may be initiated to write first contents of at least a first of the plurality of transaction log buffers to the transaction log. Concurrently to a performance of the first write operation, a second write operation may be initiated to write second contents of at least a second of the plurality of transaction log buffers to the transaction log.

Abstract: The customer experience is enhanced by detecting leakage-to-voice from chats and providing recommendations to operations, chat agents, and customers. A chat is classified into leakage-to-voice or leakage-to-text chat and actionable recommendations are then provided to operations, chat agents, and customers based on the leakage information. Once leakage is identified, various other insights are extracted from chats and such insights are fed into the knowledge-base. Such insights also used in agent training and are provided to chat agents as recommendations. This results in a better customer experience.

Abstract: An interactive voice response method and system is described. A computerized IVR dialer signals to an IVR system that it is capable of high speed operations. The IVR system completes the high speed operations handshake with the IVR dialer. The two IVR components then continue processing of the IVR call at speeds higher than likely obtainable in a conventional IVR call, e.g., one in which the IVR dialer is performed by a human caller. The IVR system and the IVR dialer may employ a high speed IVR script that eliminates many of the instructional messages provided to human IVR callers and also eliminates or reduces the duration of pauses between the communication of information.

Abstract: Provided are an image display device, a key input for controlling the image display device, and a corresponding operating method. The method includes detecting an input of at least one of control keys provided at a predetermined area on the image display device and displaying a control key OSD corresponding to the at least one control key, receiving an input of one of the control keys while the control key OSD is displayed and changing the displayed control key OSD to select key OSDs for selecting menu items corresponding to the inputted control key, and displaying the select key OSDs.

Abstract: An interactive voice response system is provided that includes a voice response platform that receives incoming calls and provide an interactive voice response service to a calling party. A mobile application executes on a processor that issues a call to the voice response platform. The voice response platform determines whether or not the calling party is a mobile device. If the calling party is a mobile device, the voice response platform sends a translation of a voice menu back to the mobile device to be displayed as a visual (GUI) representation of a voice menu on the mobile device. The visual representation could also be stored on the mobile device to avoid the translation from the voice menu.

Abstract: The present disclosure relates generally to interactive response systems, and more particularly to systems and methods for providing multi-modality interaction between communication devices. In one embodiment, a multi-modality interactive system is disclosed, comprising: a processor; and a memory storing processor-executable instructions comprising instructions to: obtain a request to initiate an interactive session with a communication device; obtain interactive session data for communication to the communication device; select a modality for the interactive session data, by analyzing one or more parameters associated with the interactive session data and the communication device; convert a format of the interactive session data according to the selected modality; and transmit the interactive session data in the converted format to the communication device.

Abstract: The customer experience is enhanced by detecting leakage-to-voice from chats and providing recommendations to operations, chat agents, and customers. A chat is classified into leakage-to-voice or leakage-to-text chat and actionable recommendations are then provided to operations, chat agents, and customers based on the leakage information. Once leakage is identified, various other insights are extracted from chats and such insights are fed into the knowledge-base. Such insights also used in agent training and are provided to chat agents as recommendations. This results in a better customer experience.

Abstract: Methods, systems, and computer-readable media are provided for interactions between a consumer and a service provider. In some embodiments, an interaction application may provide a collection of service providers to a consumer, receive a selection of a service provider from the consumer, and establish a two-way video communication between the consumer and the service provider. In some embodiments, the interaction application may charge a fee to the consumer, the service provider, or both, for the providing the interaction.

Abstract: A system and method for providing context information along with a voice call is disclosed. In some examples, a calling device receives context information from a user and transmits the context information when establishing a voice call with the user. The context information may include various types of media, such as pictures or videos taken by a calling device. In some examples, a destination mobile device receives a voice call that does have context information and sends a request to a calling mobile device for information related to the voice call.

Abstract: A method and system support an interaction of a user with a self service application via a self service access terminal, which may be a mobile device. The user employs the self service access terminal to navigate a decision tree associated with the self service application. When the user reaches a point in the decision tree which indicates that an agent-assisted service session should be initiated between the user and a human agent, the voice call may be initiated and data associated with the interaction with the self service application is communicated to an agent computer which displays the data to the human agent who handles the voice call. The data may include user data, environmental data, line-of-business data pertaining to the user, and/or data indicating the path on the decision tree which the user traversed prior to the voice call.

Abstract: An image forming device transmits a transmission request data to a server on a network and receives content data from the server. The received content data is printed on a recording medium, and the transmission request data transmitted to the server is stored in a memory. When print error is detected before the received data was completely printed, the image forming device notifies a user of the print error. After the print error is resolved, the image forming device automatically retransmit the transmission request data to the server.

Abstract: Technology is described for a non-mobile telephone system which in addition to processing voice signal data and performing telephone functions, can execute applications transferring data responsive to user input received through a graphical user interface of the telephone system. The non-mobile telephone includes a telephony processing system for performing telephone functions, and an applications processing system for executing applications. The two processing systems communicate using a communication protocol between them which is independent of a telecommunication protocol used for voice signal data processed by the telephony processing system.

Abstract: Methods, systems, and apparatus can provide videophone communications though the introduction of a video device and upgrade of a CPE device providing packetized voice communication. The video portion of the videophone call can be displayed on standard devices. Other implementations provide improvements through integration with a set-top box.

Abstract: A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is disclosed.

Abstract: In a communications system, after parties form a voice telephone connection, the parties respective communications devices automatically create or leverage machine readable features or content of the telephone connection to identify the parties to each other or to a rendezvous server, and thereafter the communications devices and/or the rendezvous server automatically establishes a data link between the parties.

Abstract: The present invention is directed to a computer program, method, and system for presenting user-selectable content on another user's computing device. Embodiments of the present invention permit a first user to create relationships and networks between other users. Once relationships have been created, the first user can select multimedia content to be presented to a second user or group of users. The content is presented to the second user upon the first user initiating a telephone call to the second user and during a pre-answer stage comprising ringing of the second user's computing device; upon the second user answering the call, the presentation of the content is terminated. In addition, if the second user has selected content to be presented to the first user, such content will also be displayed at the time the first user makes the call to the second user.

Abstract: An independent communications system (ICS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a interactive voice response (IVR). The IVR includes multiple nodes and the ICS is adapted to connect to a particular node in the IVR.

Abstract: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

Abstract: Embodiments of the invention provide an enhanced communication device and a method for providing enhanced telephony. The enhanced communication device comprises a processor. The enhanced communication device further comprises a memory. The memory comprises a database. The database comprises one or more destination phone numbers. Further, the database comprises at least one property associated with the one or more destination phone numbers. Further, the memory comprises instructions executable by the processor for identifying a dialed phone number of a destination. The memory also comprises instructions for determining a location code associated with a current location of the communication device. Further, the memory comprises instructions for comparing the dialed phone number to the one or more destination phone numbers. Furthermore, the method comprises instructions for displaying the at least one property associated with the one or more destination phone numbers based on the comparison.

Abstract: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.

Abstract: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.

Abstract: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

Abstract: According to one embodiment, a device information communication method applied to a video display device, includes: obtaining device information on a device being connected to the video display device; controlling an outgoing call to a communication partner and an incoming call from the communication partner; and sending the device information to the communication partner.

Abstract: Systems, methods, apparatus, and computer program products are provided for scheduling and initiating calls. For example, a request for a prospective call between a caller and a callee can be received via a server. The prospective call can be electronically added to call lists associated respectively with the caller and the callee. In response to a determination that both the caller and the callee are available, a call between a caller device and a callee device can be automatically initiated.

Abstract: In embodiments of the disclosed technology, a plurality of ratings of websites is received, wherein each rating is associated with a category and a rater and each rater is associated with at least one group. A selection of a category is received from the user, wherein the user is associated with at least one group. One website location (or a plurality of website locations) is provided in the category to the user based on at least one rating of the plurality of ratings provided by at least one of the raters, wherein at least one group associated with the rater and at least one the group associated with the user are the same group.

Abstract: A method of assigning contacts to a speed dial function. The method can include identifying contacts that are candidates to be assigned to the speed dial function on a communication device. The method also can include identifying a geographic distance between each of the identified candidates and the communication device. The method further can include, via a processor, assigning a first of the identified candidates that is closest to the communication device to a first speed dial indicator, and assigning a second of the identified candidates that is next closest to the communication device to a second speed dial indicator.

Abstract: A system and method for automatically forming and/or maintaining a network of user-selectable devices, substantially as shown in and/or described in connection with at least one of the figures, as set forth more completely in the claims, substantially as shown in and/or described in connection with at least one of the figures, as set forth more completely in the claims.

Abstract: Disclosed is a user interface for supporting a call function and a portable device using the user interface. With respect to a portable device having a call function, icons are allocated to telephone numbers of devices or indexes corresponding thereto and are displayed on a display unit, and a touch sensor setting is performed to support generation of a touch event with respect to icons output on the display unit, so that various call functions are supported through movement, disposition and removal of the icons.