Abstract: A method for use in an issue creation process, before an issue is submitted, in an issue tracking system (ITS), comprises receiving an unstructured user input expressing an issue description and comprising one or more query keywords; querying a database of historic issue data to determine historic issues from the historic issue data that are relevant to the one or more query keywords and, in response to the determination, extracting request types from the historic issues; generating, from the extracted request types, a list of possible request types for allocation to the unstructured user input; receiving a user input of a particular request type selected from the list of possible request types and, in response, allocating the particular request type to the issue. The issue is submitted to the ITS for routing the issue to an appropriate service desk according to the particular request type.

Abstract: A system for providing remote monitoring of assets is disclosed. The system provides secure communication with one or more assets and receive operational data from the one or more assets. The system generates a graphical user interface that be used for selection of inputs from the one or more assets and specification of conditions to be applied to inputs for generation of alerts. The system can receive a selection of one or more asset outputs and two or more conditions. The conditions are applied to the selection of one or more assets to generate alerts when at least one of the conditions is satisfied.

Abstract: A method for coordinating multiplexed communications among multiple piloted assets enlisted to a common mission and multiple requestors includes defining a mission based on a mission request received from at least one requestor via a software application, receiving enrollment requests for multiple asset pilots, receiving indications of geolocations associated with the asset pilots, matching the geolocations to the mission, and sending invitations to mobile devices of the multiple asset pilots based on the matching. Upon receipt of indications of acceptance from the asset pilots, operating multiplexed communications among the asset pilots and the requestor. The multiplexing can include relaying a first mission-related data from mobile devices of the asset pilots to a mobile device of the requestor via a common communication channel, and relaying a second mission-related data from the mobile device of the requestor to the mobile devices of the asset pilot via the common communication channel.

Abstract: System and methods for creating a geospatial network model in a client environment are disclosed. The system residing on a client device receives Geographic Information System (GIS) data for a distribution network, which includes spatial information and non-spatial information (e.g., attributes) relating to features in the distribution network, from a remote GIS database. The system uses the spatial information in the GIS data to construct an undirected graph that is represented by a set of adjacency relationships between the features and utilizes the non-spatial information to traverse the undirected graph in order to construct a directed graph that is represented as a set of directed adjacency relationships between the features. The system stores the data structure corresponding to the directed graph in the form of an array or hashtable in the client device's cache memory for use in performing network analyses such as tracing analysis without accessing the GIS database.

Abstract: Systems and methods are described for facilitating assessment of security awareness of a candidate prior to a decision on whether or not to hire the candidate. Security awareness of the candidate in association with an application for a job may be assessed using responses to one or more simulated phishing communications provided by the candidate. Responses to the one or more simulated phishing communications may be used to determine a risk score for the candidate. Further, the risk score for the candidate may be used to make a decision on whether or not to hire the candidate.

Abstract: A method for coordinating multiplexed communication of data among multiple piloted assets and multiple requestors via a common software application includes receiving a mission request via the common software application, defining a common mission based on the mission request via the common software application, and coordinating the multiplexed communication using multiple communication channels. The coordinating includes exchanging data with multiple piloted aerial drone assets relaying a communication from one of the piloted assets to at least one other piloted asset, via the software application. When a new piloted asset joins the common mission, communication is facilitated via the software application between the further piloted asset and the multiple piloted assets. Upon detection that a piloted asset from the multiple piloted assets is no longer associated with the common mission, communication via the software application between that piloted asset and the remaining piloted assets is prevented.

Abstract: Aspects of the disclosure relate to a decision model to open and close enterprise facilities. A computing platform may receive one or more attributes associated with an operation of an enterprise facility. Subsequently, the computing platform may identify, based on the one or more attributes, a business operation rule for the enterprise facility. Then, the computing platform may determine, based on the one or more attributes and the business operation rule, an operational parameter for the enterprise facility. Then, the computing platform may compare the operational parameter to a threshold parameter, where the threshold parameter may be indicative of whether to keep the enterprise facility open for business. Then, the computing platform may, upon a determination that the operational parameter fails to exceed the threshold parameter, determine to temporarily close the enterprise facility. Then, the computing platform may redistribute user traffic to one or more open customer resource facilities.

Abstract: Event organizers must assign volunteers, staff, sub-contractors etc. over multiple roles, multiple shifts, and multiple locations. Assigning individuals, whether a few to hundreds or thousands, requires the user to filter through registration information and align this to the roles/shifts etc. This is further complicated when the registration forms used to acquire user data are custom questionnaires. Embodiments of the invention automatically generates custom filters for subsequently filtering of the entries made by registrants where the user generates custom questions. Further, embodiments of the invention allow the importation of data from other sources wherein if it includes fields not supported by the database into which the data is being imported the system automatically adds new custom fields to the database as well as supporting the establishment of new questionnaires, new custom filters, and triggering registration updates from existing registrants to acquire new data for the new custom fields.

Abstract: Systems and methods of utilizing employee recognition programs to maximize employee return on investment. To maximize the employee return on investment effect of the available recognition products at a desired cost to the employer, systems and methods rank recognition categories and/or products, prescribing the top category and/or product or the top categories and/or products that will be beneficial in optimizing employee return on investment of an organization. The systems and methods for prescribing the category and/or product or categories and/or products can provide an estimate of how employee return on investment will be impacted by the prescribed recognition.

Abstract: An information processing device includes a memory, and a processor coupled to the memory and configured to acquire a plurality of data from first databases, where the data are stored in the first databases in a first period, and identifiers are stored in the first databases in association with the data, where the first databases correspond to servers that perform manipulations on a plurality of records containing the data stored in a second database, and the identifiers indicate order of the manipulations, and store the data in a third database in order indicated by the identifiers.

Abstract: In some examples a first parameter for respective applicants or candidates can be computed based on respective text data from a text dataset that can include a plurality of different types of text data. The first parameter can be populated with a given portion of text of the respective text data. A second parameter for a job requisition can be computed based on the respective text data used to compute the first parameter for a given applicant or candidate. The second parameter can be populated with a different portion of text of the respective text data used to compute the first parameter. Synthetic test data can be generated based on the computed parameters to test a machine learning (ML) ranking model that has been trained on training data that is from a different data source than the text dataset to validate a performance of the ML ranking model.

Abstract: A board production management device for managing a board production line including a solution memory section for linking and storing a problem event that may occur in a board production line and that requires a countermeasure operation, a solution to serve as the countermeasure operation, and a set authority level set for a worker who may implement the solution; an solution memory section for authenticating the authority level of a worker who implements the countermeasure operation; and a solution notification section for separately reporting, when a problem event occurs, an executable solution corresponding to a set authority level equal to or less than the authority level, and an unexecutable solution corresponding to a set authority level exceeding the authority level.

Abstract: A transport facilitation system can receive a pick-up request from a computing device of a user of a transportation arrangement service, the pick-up request comprising a unique identifier and a pick-up location. Using the unique identifier, the system can perform a lookup in a database for a profile indicating vehicle setup preferences for the user, and select a service vehicle to service the pick-up request. The system can further determine a seat assignment within the service vehicle for the user, and based on the vehicle setup preferences indicated in the profile, the system transmit a set of configuration instructions to the service vehicle, the set of configuration instructions to configure one or more adjustable components of the service vehicle for the user.

Abstract: Technologies described herein offer a contextually aware schedule service technology. User-related activity is monitored to detect a future event related to the user. Information is extracted from the monitored user-related activity information. The extracted information about the future event can be evaluated to determine whether it is related to another future event associated with the user. When a particular future event for the user changes, a set of related events may be utilized to determine a related event is affected by the change. For example, a user may be notified to cancel or modify the future event. Additionally, service providers associated with the affected event(s) may be notified, or a personal assistant service may facilitate automatically rescheduling the affected events.

Abstract: A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.

Abstract: A method and an apparatus that schedule a plurality of executables in a schedule queue for execution in one or more physical compute devices such as CPUs or GPUs concurrently are described. One or more executables are compiled online from a source having an existing executable for a type of physical compute devices different from the one or more physical compute devices. Dependency relations among elements corresponding to scheduled executables are determined to select an executable to be executed by a plurality of threads concurrently in more than one of the physical compute devices. A thread initialized for executing an executable in a GPU of the physical compute devices are initialized for execution in another CPU of the physical compute devices if the GPU is busy with graphics processing threads.

Abstract: The invention provides a technology for electronic job processing which includes hiring, rating and paying short term workers. The method of architecting database schemas in conjunction with algorithms provides modules that dynamically automate processes including invoices on a mobile phone app. After authenticating a user on a mobile phone or computer, the algorithms display departmental user menus that provide functions based on user type. The rating mechanism which utilizes a numerical method to assign percentage values to a graphical rating input and stores it numerically in a database or file from where it is modified by a positive or negative value enables worker selection based on competence. The invention provides a window for displaying ads in the mobile apps in form of text, video or audio.

Abstract: A system for shift design and assignment comprises an interface configured to receive scheduling input data which includes labor demand data, worker data, and scheduling configuration data, and a processor configured to generate a set of shift candidates, determine a set of decision variables, determine a cost function, determine a set of constraints, and determine simultaneously, using a SAT, a MP solver, or a MIP solver, a subset of the shift candidates selected in a final schedule and a set of shift assignments of which worker is assigned to which selected shift candidate of the subset of the shift candidates such that the hard constraints are fully respected, violations to the soft constraints are minimized, and the cost function is minimized.

Abstract: A skill acquisition platform may receive input identifying a target role for a user, may identify users from the plurality of users that have worked in the target role, may identify, based on a similarity metric, a subset of the users that have worked in the target role and have similar career trajectories to the user, may cluster vectors of the user and vectors of the subset of the users that have worked in the target role to generate a plurality of skill groups, may generate a directed network graph that represents links between the plurality of skill groups, may identify one or more paths between a first skill group associated with the user and a second skill group associated with the target role, and may automatically generate a descriptive analysis of the one or more paths.

Abstract: Systems and methods are configured to receive an indication that an anchor is to be positioned at a first location on a webpage. An interaction rule associated with the anchor is received, comprising a rule that content is to be displayed in response to the webpage being scrolled to a first position. A preview of the webpage is generated with the anchor at the first location in conjunction with the previewed webpage. Automatically generated code is configured to cause the anchor to be visible at the first location of the webpage when accessed by a user browser. In response to activation of a publication control, the code is embedded in the webpage, wherein in response to a first user browser of a first user device accessing the webpage, and the first user scrolling the webpage to the first position, the content specified by the content specification is rendered.

Abstract: A method for facilitating operations in storage facilities. A server receives a service request for performing a first operation in the storage facility. The server identifies a first storage unit based on the service request. The server identifies an operation zone of the first storage unit for performing the first operation. The server determines an ergonomic score for each operator for performing the first operation based on characteristics of the operation zone and the fatigue level of the corresponding operator. The server allocates the first storage unit to a first operator for performing the first operation, based on the determined ergonomic scores, thereby ensuring an increased throughput of the storage facility.

Abstract: Methods, systems, and apparatus for a ride-sharing system. The ride-sharing system includes a ride-sharing platform. The ride-sharing platform includes a memory that is configured to store a driver profile and a processor that is coupled to the memory. The processor is configured to obtain a start location, a destination location and a rider profile. The processor is configured to determine a rider vulnerability score based on the rider profile and determine a route risk score based on the current location, the destination location and an expected route. The processor is configured to determine a driver risk score based on the driver profile. The processor is configured to generate a ride-share risk score based on the ride vulnerability score, the route risk score and the driver risk score and provide the ride-share risk score to a user device.

Abstract: Systems and methods for quality control of worker behavior are disclosed. The systems and methods may be configured for: receiving a data set associating a plurality of violations with a plurality of delivery sites, wherein each violation in the plurality of violations is associated with a delivery site and the violations are organized into one or more violation categories; filtering the data set to obtain a subset of violations reflective of a current worker behavior; for each violation category, identifying a first violation from the filtered data set associated with the violation category, the first violation being associated with a highest penalty; determining a rating based on the first violation identified for each violation category; and transmitting the rating to a remote device associated with a delivery worker responsible for the violations.

Abstract: Systems and methods for evaluating robotic process automation (RPA) are provided. RPA data from a plurality of RPA related data sources is received. Each of the RPA related data sources is associated with a different RPA product. One or more measures of interest are calculated based on the RPA data. The one or more calculated measures of interest are output.

Abstract: A computer system and method for managing access to a resume database. For each skill or experience-related phrase in a resume, the system computes a term of experience based on an experience range associated with a contextual use of the phrase in the resume. The term of experience for a phrase that occurs multiple times in the resume is the summation of the term of experience for each occurrence of the phrase associated with a different contextual use. The system stores each phrase and the term of experience in a parsed resume. The resume database also stores job descriptions that include required phrases and a required term of experience for each required phrase. The job descriptions also store a required level of education or field of specialization, and a required salary range. A recruiter searches the resume database to find matching resumes that satisfy a job description.

Abstract: Disclosed embodiments provide systems and methods related to automatically assigning temporary delivery workers to a delivery task. A method for automatically assigning temporary delivery workers to a delivery task comprises receiving a request to determine delivery tasks for temporary delivery workers from a user device, retrieving delivery tasks needing assignments from a database, each delivery task associated with a delivery location and a volume of parcels, and determining a number of permanent delivery workers needed based on a volume of parcels associated with each delivery task.

Abstract: Disclosed is a method for task pruning that can be utilized in existing resource allocation systems to improve the systems' robustness without requiring changing to existing mapping heuristics. The pruning mechanism leverages a probability model, which calculates the probability of a task competing before its deadline in the presence of task dropping, and only schedules tasks that are likely to succeed. Pruning tasks whose chance of success is low improves the chance of success for other tasks. Tasks that are unlikely to succeed are either deferred from current scheduling event or are preemptively dropped from the system. The pruning method can benefit service providers by allowing them to utilize their resources more efficiently and use them only for tasks that can meet their deadlines. The pruning method further helps end users by making the system more robust in allowing more tasks to complete on time.

Abstract: Systems and methods for quantifying a user capability in accordance with an organizational role are disclosed herein. In an aspect, a role capability assessment is deployed to a user comprising at least one question whereby the user selects at least one answer that corresponds to the at least one question and the at least one answer conveys information to determine the capability of the user to perform an organizational role. In another aspect, a set of answer data associated with the at least one answer is received whereby the set of answer data correlates to the capability of the user to perform a role within an organization.

Abstract: Technologies for latency based service level agreement (SLA) management in remote direct memory access (RDMA) networks include multiple compute devices in communication via a network switch. A compute device determines a service level objective (SLO) indicative of a guaranteed maximum latency for a percentage of RDMA requests of an RDMA session. The compute device receives latency data indicative of latency of an RDMA request from a host device. The compute device determines a priority associated with the RDMA request as a function of the SLO and the latency data. The compute device schedules the RDMA request based on the priority. The network switch may allocate queue resources to the RDMA request based on the priority, reclaim the queue resources after the RDMA request is scheduled, and then return the queue resources to a free pool. Other embodiments are described and claimed.

Abstract: Techniques and systems for determining paywall metrics are described. In an implementation, a candidate paywall metric is created that corresponds to an increased propensity of users to engage in a paid transaction when exposed to a paywall. In this way, providers of digital content may increase the proportion of users that perform a transaction when exposed to the paywall.

Abstract: Embodiments of the systems and methods disclosed herein provide a request distribution system in which a request for resources may be executed by a plurality of workers. Upon receiving a request for resources from a user computing system, the request distribution system may select a subset of workers from the plurality of workers to execute the request within a time limit. Once the workers generate a plurality of outputs, each output associated with a quality level, the request distribution system may transmit the output associated with the highest quality level to the user computing system.

Abstract: A method for coordinating multiplexed communications among multiple piloted assets enlisted to a common mission and multiple requestors includes defining a mission based on a mission request received from at least one requestor via a software application, receiving enrollment requests for multiple asset pilots, receiving indications of geolocations associated with the asset pilots, matching the geolocations to the mission, and sending invitations to mobile devices of the multiple asset pilots based on the matching. Upon receipt of indications of acceptance from the asset pilots, operating multiplexed communications among the asset pilots and the requestor. The multiplexing can include relaying a first mission-related data from mobile devices of the asset pilots to a mobile device of the requestor via a common communication channel, and relaying a second mission-related data from the mobile device of the requestor to the mobile devices of the asset pilot via the common communication channel.

Abstract: A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.

Abstract: Aspects of the disclosure provide a computer-implemented method and system for the assignment of roadside assistance service providers such as tow trucks to distressed vehicles/drivers requiring roadside assistance. The methods and systems may include a roadside assistance service provider system with a collection module, an assignment module, and a feedback module. The collection module collects roadside assistance service provider information and historical statistics from real-world information and stores the information in a database that may then be analyzed using particular rules and formulas. The assignment module assigns particular roadside assistance service providers to particular distressed vehicles/drivers based on one or more characteristics.

Abstract: According to various aspects, systems and methods are provided for tracking actions performed in various disparate talent platforms, and generating ratings for parties that use the talent platforms based on the tracked actions. Some embodiments provide objective ratings of hiring and staffing parties that are automatically determined based on stored data records of tracked actions. The hiring and staffing party ratings may build transparency of activity performed by the parties within the disparate talent platforms. This in turn builds trust among users of the online system.

Abstract: Disclosed is an online platform for facilitating sharing of data between users. The online platform comprising a communication device, a processing device and a storage device. The communication device configured for transmitting a first account indicator associated with a first user account, receiving a first account selection, receiving a second user profile data associated with a second user account, transmitting the second user profile data, and receiving a modified second user profile data. The processing device is configured for creating an account connection between the first user account and the second user account, associating a copy of the second user profile data with the first user account. The storage device is configured for storing the account connection, storing the copy of the second user profile data and storing the modified second user profile data in association with the first user account.

Abstract: A service ecosystem for vehicles that includes various components that are connected to a cloud. One or more technicians wearing headsets can be verified and authenticated by the cloud to work on vehicles based on the technician's biometric information and on the vehicle service requested. The service ecosystem may provide instructions to the technicians to perform the vehicle service. The cloud may also provide requested technical service information to the technician and a service advisor and help to load balance technician so that the service can be completed as scheduled.

Abstract: Various embodiments are provided for controlling an autonomous car. The embodiments acquire meeting information indicating a place of a meeting and a time of the meeting. A remaining time between the time of the meeting and a current time is calculated. A waiting time for waiting in a waiting place by the autonomous car and a traveling time for traveling to the place of the meeting by the autonomous car are determined. The waiting and traveling times are determined to minimize a total cost and to make a total time within the remaining time. The total cost includes a cost of the traveling and a cost of the waiting. The total time includes the waiting and traveling times. A route along which the autonomous car is to travel to the place of the meeting within the traveling time is determined.

Abstract: Examples of employee concierge are provided. In an example, an issue may be determined for an employee. The issue may be determined based on a query shared by the employee or upon occurrence of an unusual event. The unusual event may be indicative of a deviation in behaviour and routine of the employee. A session may be initiated and the issue may be parsed to determine a context. A bot may be selected from multiple bots for the issue where each bot includes information relating to a solution to address the issue. Data associated with the issue may be collected from a central database and other bots. The data may then be analyzed to determine a solution. The solution comprises a response to the query and a suggestion to mitigate the unusual event.

Abstract: According to one embodiment, a customer relationship management (CRM) system is queried to obtain a list of projects that are associated with a particular user. A subset of the projects is selected from the list. Each of the projects in the subset includes an attribute that has been set to a predetermined attribute value or attribute state by the user (e.g., flagged, starred, a checkbox). For each of the projects in the subset, a communication channel (e.g., an instant messaging or IM system, an email group, a group chat, a social network community) associated with the project is identified. It is determined whether the user is already a member of the communication channel. If the user is not a member of the communication channel, the user is automatically added to the communication channel without user intervention from the user.

Abstract: An example operation may include one or more of detecting, by a transport, a service selection by a transport occupant inside the transport, accessing, by the transport, a profile of the transport occupant on a remote storage, determining, by the transport, if the profile of the transport occupant contains a subscription for the service selection, responsive to the profile of the transport occupant not having the subscription, acquiring permissions to use the service selection from a plurality of transports having profiles connected to the profile of the transport occupant, and providing the service selection to the transport occupant based on the permissions.

Abstract: Systems and methods are provided for generating and using an ontology-based technology platform and job titles data structure for mapping skills with job titles.

Abstract: Systems and methods are disclosed for the measurement of patient outcomes in a rehabilitation setting. In one exemplary method, an assessment relating to self-care is provided, an assessment relating to mobility is provided, and an assessment relating to cognition is provided, wherein the assessments have been pre-selected using item response theory.

Abstract: Disclosed aspects relate to commentary management in a social networking environment. The social networking environment may include a set of media clips. The set of media clips may be analyzed in the social networking environment with respect to a set of commentary typology data. Based on the analyzing, a set of benchmark typology data which indicates a set of commentary norms of the set of media clips may be determined. A set of benchmark typology data may be established for utilization by the social networking environment.

Abstract: A delivery plan creating device includes: a delivery request acquisition unit that acquires a delivery change request; a change instruction deadline calculation unit that calculates, based on a delivery time range contained in the delivery change request, a change instruction deadline representing a deadline that can instruct a change in a delivery plan; a storage unit that stores conditional calculation record information in which a delivery condition set at a time of creating an executed delivery plan is in association with calculation time required for creating the executed delivery plan; a search unit that selects a delivery condition set similar to the delivery change request from the conditional calculation record information; and a calculation starting time point calculation unit that calculates a calculation starting time point by counting the calculation time in association with the selected delivery condition set backward from the change instruction deadline.

Abstract: A program for causing a processor of a computer to execute: a step of receiving an input of first information indicating a name of a component of a finished product to be manufactured at a manufacturing site; a step of receiving an input of second information indicating a name of a manufacturing process for the component; a step of receiving an input of image information captured by photographing or filming a state of the manufacturing process; a step of associating the image information with the first information and the second information; and a step of presenting the image information together with the first information and the second information to a user.

Abstract: Methods and systems for scheduling tasks for field professionals include: receiving a set of first requests for on-site assistance from a first set of users; receiving a set of second requests for remote assistance from a second set of users; assigning a plurality of location-based tasks associated with the set of first requests to one or more field professional; receiving real-time information associated with the one or more field professional including current location; determining based on the real-time information whether the one or more field professional can complete a location-agnostic task associated with a second request after completing a first location-based task and before starting a second location-based task; and assigning the location-agnostic task to the one or more field professional.

Abstract: Techniques for assessing the proficiency of artificial intelligence agents and users in a given knowledge domain are described. A plurality of proficiency agents can be initialized with a plurality of proficiency scores, by performing a plurality of assessments between pairs of proficiency agents selected from the plurality of proficiency agents. A first client device associated with a first user is matched with a first proficiency agent of the plurality of proficiency agents, based on a first proficiency score associated with the first user and a second proficiency score of the plurality of proficiency scores corresponding to the first proficiency agent. Assessments results of an assessment performed between the first client device and the first proficiency agent are received, and a rating system update function is used to update the first proficiency score and the second proficiency score, based on the assessment results.

Abstract: Systems and methods presented herein provide a server that receives a service request from a user device. The server matches the service request against one or more technician profiles. Then the server sends a message to a corresponding technician device to accept the service request and starts an acceptance timer. If the technician accepts, the server sends a control application to the user device for installation. The user can enter a PIN received from the server into the control application, which then shares control of the user device with the technician device. The technician device can cancel the service request during a grace period. Otherwise, the technician must complete the service request. The control application can notify the server whether the service request was completed, and the server can update a score in the technician profile accordingly.

Abstract: A method of comparing performance of a first entity and a second entity uses performance indexing based on comparable performance metrics. A first entity performance rate and a first growth ability for the first entity are determined based on a first plurality of entity characteristics for the first entity. The first performance rate and the first growth ability are weighted based of the first plurality of entity characteristics and a first entity index value is determined based on the weighted first performance rate and first growth ability. A comparison between the first entity and the second entity is generated using the first entity index value and a second entity index value for the second entity.