Patents Assigned to American Express Travel Related Services
  • Patent number: 9361627
    Abstract: The method of processing an analysis cycle to determine interest merchants may include selecting a seed merchant relevant to a topic interest, identifying consumers that have completed a transaction with the seed merchant to generate a list of identified consumers, determining merchants visited by the identified consumers, scoring all the merchants based on network connectivity, activity, and merchant over-index, updating the seed merchant in response to the list of scored merchants relative to a scoring threshold, and scoring the list of identified consumers based on the number of distinct merchants in transaction and over-indexing. Additionally, the method may further comprise producing a list of updated interest merchants and a list of updated identified consumers, where the updated interest merchants and the updated identified consumers are relevant to the topic interest.
    Type: Grant
    Filed: January 4, 2013
    Date of Patent: June 7, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Ching-nu Chang, Lee Chau, Terrence Fischer, Anthony Harry Mavromatis
  • Publication number: 20160155156
    Abstract: The systems and methods described herein may be used to recommend and provide real time information consumers, in accordance with various embodiments. The systems and methods may comprise operations performed by an information kiosk in electrical communication with other components.
    Type: Application
    Filed: February 8, 2016
    Publication date: June 2, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Sudhakar Gopal, Kishore R. Narayan, Siva R. Chilukuri, Andrew E. Silverman, Danielle G. Matthews, Henry H. Yuan
  • Publication number: 20160155165
    Abstract: The system may be configured to determine, via a verification and monitoring module, identity information for a user in a channel. The system may monitor activity information in the channel. The activity information may be analyzed to determine that the activity information corresponds to an activity associated with the user. The system may also analyze the activity information to determine that the activity information is associated with an item in the channel. The system may identify the item. The system may also initiate, via a transaction processing system, a transaction for the item in response to the analyzing the activity information.
    Type: Application
    Filed: February 8, 2016
    Publication date: June 2, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Faraz Babar, Sathish B. Muthukrishnan
  • Patent number: 9355411
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: December 11, 2015
    Date of Patent: May 31, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Patent number: 9355378
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: May 31, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Publication number: 20160148183
    Abstract: A system and method for interconnecting multiple point of sale devices creating a mesh-like network structure which reduces connectivity costs while providing greater reliability due to multiple network paths is disclosed. By linking point of sale devices within a virtual network, the need for individual connections to a point of sale controller is eliminated and alternative network paths are provided, thereby ensuring maximum up-time and optimal connection speeds.
    Type: Application
    Filed: January 29, 2016
    Publication date: May 26, 2016
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: FRED BISHOP
  • Patent number: 9349137
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: December 11, 2015
    Date of Patent: May 24, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Publication number: 20160132858
    Abstract: A consumer accesses a secure area of a transaction account website and provides their login information for retail websites. The transaction account issuer or a third party creates a script that logs in to the retail websites on behalf of the consumer and transmits transaction account information associated with the transaction account. The script sets the transaction account as the default payment method for the retail website. The transaction account information may be evergreen, such that whenever the transaction account information changes, the script updates the retail websites.
    Type: Application
    Filed: January 19, 2016
    Publication date: May 12, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Cindy E. Chin, I-Hsin Chuang, Christopher Fred, Carrie L. Parker
  • Publication number: 20160132483
    Abstract: A semantic tagging method may add context to a sentence in order to increase search efficiency. Regardless of an author's writing style, translating semantic concepts into tags may increase search efficiency. Automatic semantic tagging of documents may allow semantic search and reasoning. Text for semantic tagging may include an email, a website chat room, an internet forum, or a text message. Additional texts may include aggregating general consensus of an emailed topic across multiple emails, whether in the same email chain or separate emails. To increase search efficiency, the analysis of prior communications within the body of text may comprise analyzing structured contextual information to facilitate with homophora resolution. The structured contextual information may include at least one of a sender email address, one or more recipient email addresses, a subject field, a message date and time stamp, and an attachment title.
    Type: Application
    Filed: January 15, 2016
    Publication date: May 12, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Azriel Chelst, Nicola J. Guenigault, Jordan Rhys Powell
  • Patent number: 9330146
    Abstract: A method of ranking a plurality of regulated data sources and a plurality of non-regulated data sources for a data field is provided. The method evaluates consistency and assigns a ranking for a regulated data source based upon records having identical values and records having non-identical values for the data field in the regulated data source compared to other regulated data sources under analysis. The method further evaluates consistency and assigns a ranking for a non-regulated data source based upon records having identical values compared to other non-regulated data sources under analysis.
    Type: Grant
    Filed: January 16, 2014
    Date of Patent: May 3, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Young Choon Lee, Oliver Winslow Selwyn
  • Patent number: 9324103
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: April 26, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Patent number: 9311653
    Abstract: The present disclosure includes a system, method, and article of manufacture for measuring the effectiveness of an advertisement. In various embodiments, the system may compare exposed data indicating that a first customer was exposed to a targeted advertisement to a first spending activity associated with the first customer. The system may further compare unexposed data indicating that a second customer was exposed to a neutral advertisement to a second spending activity associated with the second customer. Further still, the system may, in various embodiments, generate a spend report based on the comparing the exposed data to the first spending activity and the comparing the unexposed data to the second spending activity.
    Type: Grant
    Filed: January 11, 2012
    Date of Patent: April 12, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: David S. Bonalle, Brian C. Bender, Mehmet E. Dedeoglu, Rajendra R. Rane, Tamara F. Odinec, Patrick R. Lowery
  • Patent number: 9311672
    Abstract: A method is provided comprising receiving, at a first node, transactional data associated with a consumer (wherein the first node comprises a processor and a tangible, non-transitory memory), receiving, at the first node, a credit approval request associated with the consumer, wherein the credit approval request is associated with a proposed transaction, determining, by the first node, whether the transactional data conforms with the proposed transaction, and at least one of approving and denying the credit approval request in response to the determination.
    Type: Grant
    Filed: August 9, 2012
    Date of Patent: April 12, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Thomas G. Hochstatter, John Leonard, Christopher W. McKinzie
  • Publication number: 20160098659
    Abstract: A comprehensive platform for developing digital products. A standardized process is applied to a product development effort and an online portal provides tools to aid the product development, assessment, funding and commercializing products. Project management, workflow and data security functionality enable consistent, efficient and secure interactions between users. Business rules, workflows, valuation models and rating methods may be user defined or based upon marketplace, industry or technology standards.
    Type: Application
    Filed: December 11, 2015
    Publication date: April 7, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Tracey R. Thomas, Katherine G. Chen
  • Publication number: 20160098762
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Application
    Filed: December 11, 2015
    Publication date: April 7, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventor: Troy P. Williams
  • Publication number: 20160098763
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Application
    Filed: December 11, 2015
    Publication date: April 7, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventor: Troy P. Williams
  • Patent number: 9307234
    Abstract: The system may capture an image comprising an original image size. The system may further determine an optimal size for the image based on a connection bandwidth and/or connection latency. The system may also compress the image to reduce an image size locally until the image size is less than or equal to the optimal size, before transmitting the image with the optimal size to the receiver while controlling latency in image transmission.
    Type: Grant
    Filed: July 23, 2014
    Date of Patent: April 5, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Hans-Jurgen Greiner, Vasif M. Pasha, Kevin H. Ringger
  • Patent number: 9305277
    Abstract: The present disclosure relates to a tool for increasing efficiency of development and upskilling of developers of software. The system may be configured to identify minimum skills for development of a software tool, identify elements of the software tool to be provided, establish a maximum timeline for completion of the elements of the software tool, based on the elements identified, and determine a proficiency status level appropriate to complete the development of the software tool based on both the identified skills and the elements.
    Type: Grant
    Filed: December 15, 2014
    Date of Patent: April 5, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Elizabeth Herbert
  • Patent number: 9292820
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: March 22, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Patent number: 9292816
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: March 22, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams