Patents Assigned to American Express Travel Related Services
  • Patent number: 9292819
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: March 22, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Patent number: 9292818
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: March 22, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Patent number: 9292817
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: March 22, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Patent number: 9292869
    Abstract: A consumer accesses a secure area of a transaction account website and provides their login information for retail websites. The transaction account issuer or a third party creates a script that logs in to the retail websites on behalf of the consumer and transmits transaction account information associated with the transaction account. The script sets the transaction account as the default payment method for the retail website. The transaction account information may be evergreen, such that whenever the transaction account information changes, the script updates the retail websites.
    Type: Grant
    Filed: October 18, 2012
    Date of Patent: March 22, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Cindy E. Chin, I-Hsin Chuang, Christopher Fred, Carrie L. Parker
  • Publication number: 20160080944
    Abstract: A system and method are disclosed herein leveraging financial networks standards with mobile device data and SIM card chip knowledge to authenticate a device. For instance, a party to a transaction may utilize these elements of information, not traditionally associated with wireless transactions, to achieve a lower probability of fraud and/or a higher confidence associated with the transaction.
    Type: Application
    Filed: June 5, 2013
    Publication date: March 17, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Joanna COLEGATE, Charlie CRAVEN, Christopher Adrian KONG, Jonathan LUPTON, James MARSDEN
  • Publication number: 20160078460
    Abstract: Share of Wallet (“SOW”) is a modeling approach that utilizes various data sources to provide outputs that describe a consumers spending capability, tradeline history including balance transfers, and balance information. These outputs can be appended to data profiles of customers and prospects and can be utilized to support decisions involving prospecting, new applicant evaluation, and customer management across the lifecycle. A SOW score focusing on a consumer's spending capability can be used in the same manner as a credit bureau score.
    Type: Application
    Filed: November 20, 2015
    Publication date: March 17, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Kathleen Haggerty, Benedict O. Okoh, Peter L. Williamson, Chao M. Yuan
  • Patent number: 9286633
    Abstract: The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: March 15, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Troy P. Williams
  • Publication number: 20160071221
    Abstract: Systems, methods, and articles of manufacture for expense management are disclosed. A user may submit receipts for one or more transactions into an expense management system. The expense management system may extract information from the receipts and match the extracted information to one or more of a plurality of Records of Charge (ROCs). The expense management system may match the extracted information to a ROC based on vendor name, location, time stamp, and the like. The expense management system may further assign a ROC to an expense category. The expense management system may assign a ROC to an expense category based on a standard industrial classification (SIC) code of a merchant, a category assigned to a different ROC, and a location associated with the ROC. An expense report for all submitted receipts may be generated.
    Type: Application
    Filed: October 30, 2015
    Publication date: March 10, 2016
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: AZRIEL CHELST, ESTELLE MANGENEY, LEE PHAM
  • Publication number: 20160071122
    Abstract: The systems and methods may be used to recommend an item to a consumer. The methods may comprise determining, based on a collaborative filtering algorithm, a consumer relevance value associated with an item, and transmitting, based on the consumer relevance value, information associated with the item to a consumer. A collaborative filtering algorithm may receive as an input a transaction history associated with the consumer, a demographic of the consumer, a consumer profile, a type of transaction account, a transaction account associated with the consumer, a period of time that the consumer has held a transaction account, a size of wallet, and/or a share of wallet. The method may further comprise generating a ranked list of items based upon consumer relevance values, transmitting a ranked list of items to a consumer, and/or re-ranking a ranked list of items based upon a merchant goal.
    Type: Application
    Filed: October 30, 2015
    Publication date: March 10, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Lee Chau, Terrence Fischer, Anthony Mavromatis, Venkat Varadachary, Michael Wang
  • Patent number: 9280520
    Abstract: A semantic tagging method may add context to a sentence in order to increase search efficiency. Regardless of an author's writing style, translating semantic concepts into tags may increase search efficiency. Automatic semantic tagging of documents may allow semantic search and reasoning. Text for semantic tagging may include an email, a website chat room, an internet forum, or a text message. Additional texts may include aggregating general consensus of an emailed topic across multiple emails, whether in the same email chain or separate emails. To increase search efficiency, the analysis of prior communications within the body of text may comprise analyzing structured contextual information to facilitate with homophora resolution. The structured contextual information may include at least one of a sender email address, one or more recipient email addresses, a subject field, a message date and time stamp, and an attachment title.
    Type: Grant
    Filed: August 2, 2012
    Date of Patent: March 8, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Nicola J. Guenigault, Azriel L. Chelst
  • Patent number: 9280767
    Abstract: A system and method for interconnecting multiple point of sale devices creating a mesh-like network structure which reduces connectivity costs while providing greater reliability due to multiple network paths is disclosed. By linking point of sale devices within a virtual network, the need for individual connections to a point of sale controller is eliminated and alternative network paths are provided, thereby ensuring maximum up-time and optimal connection speeds.
    Type: Grant
    Filed: February 19, 2014
    Date of Patent: March 8, 2016
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventor: Fred Bishop
  • Publication number: 20160063476
    Abstract: A BLUETOOTH low energy mobile payments system may comprise a BLE beacon that is deployed at a merchant location. The BLE beacon may be associated with a specific merchant terminal. The BLE beacon may be configured to broadcast a unique beacon ID that is detectable by a user device. The user device may be configured to communicate the beacon ID to a payment system. In response to receiving the beacon ID, the user device may initiate a payment between a user and a merchant, via a user device and a merchant terminal.
    Type: Application
    Filed: August 26, 2014
    Publication date: March 3, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventor: David Baldie
  • Publication number: 20160055577
    Abstract: The systems, methods, and computer readable mediums described herein provide a secure method for a transaction account issuer to issue a digital pass to an existing transaction account holder (e.g., an existing user) that may be shared and/or provided to a prospective transaction account holder (e.g., a new user). The digital pass may be sharable from an existing user's user device to a new user's user device. The systems, methods, and computer readable mediums described herein may also employ an adaptive web design solution to increase application completion rates by capturing minimal viable information from a prospective member.
    Type: Application
    Filed: August 21, 2014
    Publication date: February 25, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Raghavendra V. Chidella, Hans-Jurgen Greiner, Mallikarj U. Hiremath, Padmaja Kodavanti, Gopinath Kondapally, Simon R. Mableson, Kevin H. Ringger, Kongaraveera Venkata Satya Srinivasu, Ganeshbabu Subramanian, Arun Swamy, Subha Vanavamalai, Undra Viverette
  • Publication number: 20160055511
    Abstract: The systems, methods, and computer readable mediums described herein provide a secure method for a transaction account issuer to issue a digital pass to an existing transaction account holder (e.g., an existing user) that may be shared and/or provided to a prospective transaction account holder (e.g., a new user). The digital pass may be sharable from an existing user's user device to a new user's user device. The systems, methods, and computer readable mediums described herein may also employ an adaptive web design solution to increase application completion rates by capturing minimal viable information from a prospective member.
    Type: Application
    Filed: August 21, 2014
    Publication date: February 25, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Raghavendra V. Chidella, Hans-Jurgen Greiner, Mallikarj U. Hiremath, Padmaja Kodavanti, Gopinath Kondapally, Simon R. Mableson, Kevin H. Ringger, Kongaraveera Venkata Satya Srinivasu, Ganeshbabu Subramanian, Arun Swamy, Subha Vanavamalai, Undra Viverette
  • Publication number: 20160055600
    Abstract: The systems and methods may be used to recommend an item to a consumer. The methods may comprise determining, based on a collaborative filtering algorithm, a consumer relevance value associated with an item, and transmitting, based on the consumer relevance value, information associated with the item to a consumer. A collaborative filtering algorithm may receive as an input a transaction history associated with the consumer, a demographic of the consumer, a consumer profile, a type of transaction account, a transaction account associated with the consumer, a period of time that the consumer has held a transaction account, a size of wallet, and/or a share of wallet. The method may further comprise generating a ranked list of items based upon consumer relevance values, transmitting a ranked list of items to a consumer, and/or re-ranking a ranked list of items based upon a merchant goal.
    Type: Application
    Filed: October 30, 2015
    Publication date: February 25, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Lee Chau, Terrence Fischer, Anthony Mavromatis, Venkat Varadachary, Michael Wang
  • Publication number: 20160055493
    Abstract: The systems and methods may be used to recommend an item to a consumer. The methods may comprise determining, based on a collaborative filtering algorithm, a consumer relevance value associated with an item, and transmitting, based on the consumer relevance value, information associated with the item to a consumer. A collaborative filtering algorithm may receive as an input a transaction history associated with the consumer, a demographic of the consumer, a consumer profile, a type of transaction account, a transaction account associated with the consumer, a period of time that the consumer has held a transaction account, a size of wallet, and/or a share of wallet. The method may further comprise generating a ranked list of items based upon consumer relevance values, transmitting a ranked list of items to a consumer, and/or re-ranking a ranked list of items based upon a merchant goal.
    Type: Application
    Filed: October 30, 2015
    Publication date: February 25, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Lee Chau, Terrence Fischer, Anthony Mavromatis, Venkat Varadachary, Michael Wang
  • Publication number: 20160055508
    Abstract: The systems and methods may be used to recommend an item to a consumer. The methods may comprise determining, based on a collaborative filtering algorithm, a consumer relevance value associated with an item, and transmitting, based on the consumer relevance value, information associated with the item to a consumer. A collaborative filtering algorithm may receive as an input a transaction history associated with the consumer, a demographic of the consumer, a consumer profile, a type of transaction account, a transaction account associated with the consumer, a period of time that the consumer has held a transaction account, a size of wallet, and/or a share of wallet. The method may further comprise generating a ranked list of items based upon consumer relevance values, transmitting a ranked list of items to a consumer, and/or re-ranking a ranked list of items based upon a merchant goal.
    Type: Application
    Filed: October 30, 2015
    Publication date: February 25, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Lee Chau, Terrence Fischer, Anthony Mavromatis, Venkat Varadachary, Michael Wang
  • Publication number: 20160055500
    Abstract: The present disclosure includes a system, method, and article of manufacture for spend based targeting. In various embodiments, the system may transmit, to a third party system, a spend data file associating a first party cookie ID with spend data, as well as a first party cookie ID and/or a third party cookie ID to a web client. The web client may transmit the first party cookie ID and/or the third party cookie ID to the third party system, and the third party system may generate a look alike model for targeting advertisements to the web client based on the spend data file and clickstream data associated with the web client. In various embodiments, the third party system may match the third party cookie ID with the first party cookie ID in the spend data file, which may associate a customer with a segment.
    Type: Application
    Filed: October 30, 2015
    Publication date: February 25, 2016
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: DAVID BONALLE, BRIAN BENDER, Mehmet E. Dedeoglu, Rajendra Rane, Tamara Odinec, Patrick Lowery
  • Publication number: 20160055351
    Abstract: The present disclosure improves upon existing systems and methods by providing a tool for managing processing resources. For instance, the presently described tool may be used to time replacement, plan for uplifts, budget for uplifts/decommissioning of hardware, and/or maintain a plurality of servers. This tool may lead to increased satisfaction, uptime, and a reduction of unexpected costs. The system may include initiating collection of variables to compile a prioritized list of servers, executing, a calculation application for determining a prioritized list of servers' end of life targets based on both technical and business parameters based on the entered variables, and prioritizing uplifts of the servers based on the technical and the business parameters.
    Type: Application
    Filed: October 30, 2015
    Publication date: February 25, 2016
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: SHARON GAIL BARNES, KERRY A. MARISA, STEVEN WAYNE MINGL, KEVIN R. MURPHY, HARISH R. NAIK
  • Publication number: 20160048832
    Abstract: Methods and systems for facilitating online transactions are disclosed. One method includes supplying content for display in a frame of a website, the website hosted by a third-party. The method also includes receiving transaction information from the third-party, and returning a token to the frame, the token including state information based on the transaction information. The method further includes passing the token from the frame to the third-party. The method optionally also includes receiving the token from the third-party and transferring funds from a first account to a second account based on the transaction information and the state information.
    Type: Application
    Filed: October 28, 2015
    Publication date: February 18, 2016
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: ROBERT KERNER, WEIDONG TANG