Patents Assigned to NCR
-
Patent number: 11176597Abstract: A store having an automated checkout can automatically associate multiple shoppers with a single purchase. For example, a mother and her children can walk independently through the store and select items. Upon checkout, the items selected by the mother and children can all be charged to the mother's credit card in a single purchase. The system and method discussed herein can capture images of multiple shoppers from one or more video streams of a store area, can associate the multiple shoppers with one another from the captured images when the multiple shoppers appear together in a check-in area of the store, can track the movement of the multiple shoppers within the store from the captured images, can track items selected by the multiple shoppers from the captured images, and can initiate a transaction that charges the selected items to an account associated with one of the multiple shoppers.Type: GrantFiled: October 30, 2018Date of Patent: November 16, 2021Assignee: NCR CorporationInventors: Brent Vance Zucker, Adam Justin Lieberman
-
Patent number: 11176527Abstract: Automated assistance for an action is requested over a self-service network from a Self-Service Terminal (SST). A first approval is received as a token over the self-service network. The action and the token are sent over a secure network from the SST for a second approval. When the second approval is received over the secure network, the action is processed on the SST.Type: GrantFiled: April 28, 2015Date of Patent: November 16, 2021Assignee: NCR CorporationInventor: Wolf Rossmann
-
Patent number: 11176529Abstract: Produce items are identified in aisle of a store during a self-shopping session of a shopper and the produce items are associated with a shopping cart of the shopper. A weigh terminal permits produce items to be placed on a weigh plate for weighing in any order selected by the shopper. Each produce item is verified, weight recorded, and price noted in the shopping cart. Discrepancies in produce identification are addressed on checkout and payment for the shopping cart. In an embodiment, aging produce items are identified in aisle or at the weigh terminal, and the shopper is provided a discounted price on such produce items; or availability of aging produce items are communicated to the shopper in aisle during produce identification or at the weigh terminal during produce verification.Type: GrantFiled: September 27, 2019Date of Patent: November 16, 2021Assignee: NCR CorporationInventor: John Crooks
-
Patent number: 11171892Abstract: An assistance integrator provides a front-end interface to an enterprise's backend services available to customers. The assistance integrator translates between automated chat conversations with the customers that engage the enterprise over messaging platforms for initiating actions with the backend services during those conversations.Type: GrantFiled: February 27, 2017Date of Patent: November 9, 2021Assignee: NCR CorporationInventors: Yehoshua Zvi Licht, Joseph Arnold White
-
Patent number: 11170186Abstract: Disclosed is a scanner. The scanner may include an enclosure, a first camera, and a second camera. The enclosure may define a first opening and a second opening. The first camera may be arranged to capture first images exterior to the enclosure via the first opening. The second camera may be arranged to capture second images exterior to the enclosure via the second opening. The first images and the second images may be of a product passing through a field of view defined by the first camera and the second camera.Type: GrantFiled: March 29, 2019Date of Patent: November 9, 2021Assignee: NCR CorporationInventors: Kwan Woo Lee, Peter B. Barron, Joshua Bryan Minter
-
Patent number: 11170408Abstract: An interface is processed for dynamically rendering an interactive geographical map. Custom-defined geographical boundaries are defined within the map. Customers currently geolocated within the geographical boundaries are identified. A custom-defined promotion is dynamically sent to devices operated by the customers and located within the geographical boundaries.Type: GrantFiled: July 28, 2017Date of Patent: November 9, 2021Assignee: NCR CorporationInventors: Abdul Khaliq Zaheer, Samwimbila Malibuye Nanagila Akpan, Curtis Patrick Quinn Evans
-
Patent number: 11170355Abstract: Techniques for automated mobile transaction processing are provided. A consumer traverses to a web portal or other type of enterprise terminal device of an enterprise and proceeds to shop. During checkout, the portal contacts a transaction service and is delivered back an identifying barcode or Quick Response (QR) code. The consumer uses a mobile device to scan the code and send it to the transaction service. Previously registered payment details of the consumer are located and payment is received from the consumer. The portal is notified that payment is completed by the transaction service.Type: GrantFiled: May 13, 2014Date of Patent: November 9, 2021Assignee: NCR CorporationInventor: Erick C. Kobres
-
Patent number: 11172363Abstract: Techniques for automated transactions are provided. A customer uses a mobile device to interact with an enterprise automation terminal to perform a transaction. At the start of the transaction, a unique barcode for the transaction is generated and displayed to the customer. The mobile device scans the barcode (can be a QR code); this causes the mobile device to communicate with a remote server that identifies the customer. Preferences for the customer are retrieved and the transaction and features of the terminal are configured based on the preferences. The transaction proceeds with the configured preferences.Type: GrantFiled: October 31, 2011Date of Patent: November 9, 2021Assignee: NCR CorporationInventor: Erick Kobres
-
Patent number: 11146590Abstract: An Omni-channel security manager is provided. The Omni-channel security manager is configured to: receive selections for domain/channel specific security applications and deploy security agents to end-point devices. The security agents interact with the Omni-channel security manager to install, initiate, manage, and monitor the domain/channel specific security applications on the end-point devices.Type: GrantFiled: April 19, 2018Date of Patent: October 12, 2021Assignee: NCR CorporationInventors: Ramesh Vaddadi, Krishna Kumari Rudraraju
-
Patent number: 11144981Abstract: Various embodiments herein include an engine that uses data science, history, and trends to successfully determine and suggest the complimentary add on and upsell items that are tailored to at least some of the customer, current trends, product popularity, recommendations, and other such factors. One embodiment, in the form of a method, includes receiving, from a process involved in processing an open transaction, data representative of at least one of products and services that are subjects of the open transaction. The method further includes querying a recommendation engine for at least one of product and service recommendations based on the received data representative of products and services and receiving, in response to the query, at least one product or service recommendation. The method may then provide the at least one product recommendation to the process involved in processing the open transaction.Type: GrantFiled: September 28, 2017Date of Patent: October 12, 2021Assignee: NCR CorporationInventors: Ray A. Gibson, Claudio Cifarelli, Luis Antonio Diaz, Rakesh Patel
-
Patent number: 11144899Abstract: Cameras capture time-stamped images of customers, carts, and items possessed by the customers. Customer queues at checkout stations/transaction terminals are monitored for queue lengths, opened terminals, closed terminals, and a total number of items possessed by each customer within each queue. Queue wait times are calculated for each queue and the queue wait times are displayed on monitors adjacent to the queues. Customers approaching the checkout stations are directed to specific queues based on the queue wait times. Closed terminals are opened in advance of a time when a shortest expected wait time for the queues is expected to exceed a threshold wait time. In an embodiment, each queue length is managed based on staff performance metrics associated with staff operating the terminals.Type: GrantFiled: January 30, 2020Date of Patent: October 12, 2021Assignee: NCR CorporationInventors: Zachary Christopher DeBardlebon, James Emery Fugedy, II, Aleah Jean Kadry
-
Patent number: 11144916Abstract: A customer uses a mobile device to acquire a mobile app thereon. The mobile device is configured by a cloud-based service to escrow one or more card numbers mapped by a financial facility to the customer's primary account's number. Further security limitations can be configured into the mobile app by the cloud-based service. Subsequently, the customers uses the mobile app at a point-of-sale location to access one or more of the escrowed card numbers to make purchases; these purchases can be made while the mobile device lacks any connectivity to a network.Type: GrantFiled: October 28, 2010Date of Patent: October 12, 2021Assignee: NCR CorporationInventor: Erick Kobres
-
Patent number: 11138430Abstract: Images of an unknown item picked from a store are processed to produce a cropped image. The cropped image is processed to produce a brightness/perspective corrected image, and the brightness/perspective corrected image is processed to produce a low-resolution final image. Image features of the low-resolution final image are extracted and compared against known item features for known items to identify an item code for a known item.Type: GrantFiled: July 30, 2018Date of Patent: October 5, 2021Assignee: NCR CorporationInventor: Yoshitaka Utsumi
-
Patent number: 11134798Abstract: A vison-based self-checkout terminal is provided. Purchased items are placed on a base and multiple cameras take multiple images of each item placed on the base. A location for each item placed on the base is determined along with a depth and the dimensions of each item at its given location on the base. Each item's images are then cropped, and item recognition is performed for each item on that item's cropped images with that item's corresponding depth and dimension attributes. An item identifier for each item is obtained along with a corresponding price and a transaction associated with items are completed.Type: GrantFiled: June 29, 2020Date of Patent: October 5, 2021Assignee: NCR CorporationInventors: Qian Yang, Frank Douglas Hinek, Dharamendra Kumar, Matias Gabriel Szylkowski Resnikow, Brent Vance Zucker
-
Patent number: 11132740Abstract: A vehicle is detected at a drive thru terminal and an automated voice-based dialogue is established with a user in the vehicle and the terminal. An order is placed for a transaction using natural-language speech. The automated voice-based dialogue identifies commands, nouns associated with menu items, adjectives associated with modifying the menu items, prepositions associated with modifying the menu items, and exclamations associated with confirming the order and associated menu items. The automated speech is identified and processed based on a specific lexicon associated with a specific type of restaurant. The speech is translated into actions processed through an ordering system/interface as text-based instructions. Feedback for the order and guidance during the order are provided to the user through: speech played over a speaker associated with the terminal, text displayed on a display, and/or images associated with the ordered items.Type: GrantFiled: March 28, 2019Date of Patent: September 28, 2021Assignee: NCR CorporationInventors: Wayne Lawrence Buckholdt, Andrew Robert Hamilton
-
Patent number: 11133997Abstract: Various embodiments herein each include at least one of systems, methods, software, and devices for edge system health monitoring and auditing. One embodiment, in the form of a method includes performing a system audit over a first network of devices deployed within the facility to determine a status of each respective device. This embodiment further includes determining an overall system status for the facility based on results of the system audit including consideration of a status of each of the devices deployed within the facility and storing data representative of the overall system status of the facility. This embodiment also transmits at least a portion of the data representative of the overall system status of the facility over a second network to a facility system status monitoring application which may then present a single indicator of the overall system status or health.Type: GrantFiled: May 30, 2019Date of Patent: September 28, 2021Assignee: NCR CorporationInventor: John William Kerry
-
Patent number: 11132657Abstract: A method of encoding a transaction flow is described. The method comprises: receiving information from a user about a transaction type to be executed; creating a transaction flow comprising a sequence of states, where at least some states include text to be displayed and inputs to be enabled for that state; and encoding the transaction flow into a machine-readable code.Type: GrantFiled: August 27, 2012Date of Patent: September 28, 2021Assignee: NCR CorporationInventor: Stephen Glencross
-
Patent number: 11128839Abstract: Various embodiments herein each include at least one of devices, methods, and software for image processing to identifying conditions of interest within SSTs, such as ATMs and self-checkout POS terminals. Conditions of interest may include media misalignment within media cassettes, such as currency, and items within an SST reject bin that have not been removed when the SST is being serviced. One method embodiment includes receiving an image from an imaging device located within an SST, the image including a view of at least one area of interest within the SST. This method further includes processing the image to detect presence of a condition of interest within at least one of the at least one areas of interest and generating and providing an alert of a detected presence of the condition of interest with regard to at least one of the areas of interest.Type: GrantFiled: January 29, 2016Date of Patent: September 21, 2021Assignee: NCR CorporationInventors: Derek Pont, Gordon Walker
-
Patent number: 11126933Abstract: Methods, systems, and apparatus, including computer program products, for handling reservations including receiving a reservation request from a patron for a reservation time, reserving space at a venue based on the request, determining whether the patron is present at the venue at the reservation time and, if not, providing a notice to remind the patron of the reservation.Type: GrantFiled: April 28, 2015Date of Patent: September 21, 2021Assignee: NCR CorporationInventors: Joseph Jover PiƱon Mendoza, Robyn Cortes Zambo, Ferdinand Salarda Acedera
-
Patent number: 11126984Abstract: A kiosk provides a consumer-facing interface for interacting with a consumer to take an order at an enterprise location. A device identifier for a consumer-operated device and order details for the order are received through the consumer-facing interface and communicated to a remote order integration manager executing on a server external from the kiosk. The order integration manager interacts with an enterprise service system and provides updates on the order in real time to the consumer through the consumer-operated device using the device identifier.Type: GrantFiled: March 30, 2016Date of Patent: September 21, 2021Assignee: NCR CorporationInventors: Samantha Elaine Johnston, Hung Banh, Andre Sebastian Giron, Jonathan Wesley Lawrence