Abstract: Zones are defined within an enterprise. Video captured from the zones are monitored for threats (financial or physical). Any transaction data associated with transactions are monitored with the video along with sensor data captured from sensors within the zones. Threat policies are evaluated to identify actions and behaviors of individuals within the zones and threat scores are maintained. When a current threat score associated with a specific type of threat for a given individual or set of individuals exceeds a threshold, one or more automated remediation or threat avoidance actions are processed to mitigate and/or prevent the perceived threat.

Abstract: A natural-language voice chatbot is initiated and a voice session is established between the chatbot and a customer while the customer is operating a vehicle device within a vehicle. A pre-staged order is taken from a customer during the session and the session is suspended until the customer arrives at a store associated with the pre-staged order. A location-based trigger is raised when the customer is detected as being present at a transaction terminal of a store; the session is resumed on the transaction terminal and/or the vehicle device. The pre-stage order is confirmed during the resumed session and payment is obtained from the customer for the order when payment was not already obtained from the customer. The order is sent to a fulfillment station and, in an embodiment, the items associated with the order are delivered to the customer while the customer remains at the terminal.

Abstract: Images capture an object that a person in a frictionless store is looking at. A user interface is automatically initiated on a device identified as the object. If the person is holding an item, the user interface is automatically placed in a state that displays the item details and pricing within the user interface and provides a link to all item descriptions in possession of the user within the frictionless store along with a running price total of all the items. If the person is not holding any item, the user interface is automatically placed in a state that displays item details and pricing within the user interface to all item descriptions in possession of the user within the frictionless store along with a running price of all items.

Abstract: A scale and scanner system includes a controller to control operation of the scale and scanner system. A scale calibration parameter memory for storing scale calibration parameters is coupleable to the controller. A scanning module and a scale module are coupleable to the controller. When the controller is not coupled to the scanning module or scale module, the scale calibration parameter memory remains in the system.

Abstract: A scale and scanner system includes a controller to control operation of the scale and scanner system. A scale calibration parameter memory for storing scale calibration parameters is coupleable to the controller. A scanning module and a scale module are coupleable to the controller. When the controller is not coupled to the scanning module or scale module, the scale calibration parameter memory remains in the system.

Abstract: Eyes of an operator of a device are tracked with respect to an interface element of an interface presented on a display of the device. An interface operation that is directed to an interface element is determined based on a gaze of the eyes, a predefined movement of the eyes, and/or predefined movements of eyelids for the eye. The interface operation is processed on the interface element within the interface.

Abstract: A scanner is provided having an integrated or retrofitted amber filter placed in front of white illumination LEDs. When an object/item is placed within a field of view of a lens of the scanner, the white illumination LEDs are illuminated and pass through the amber filter, which filters out light in the light spectrum of approximately 340-500 nm. The object/item is illuminated with light approximately above 500 nm and reflected back through a portion of the lens that covers an imaging sensor resulting in an object/item image in the light spectrum approximately above 500 nm, which improves the user experience by removing the glaring blue light component of the white LEDs illumination while not impacting the performance of the object/item recognition when processed for a transaction being conducted at a transaction terminal that is interfaced to the scanner.

Abstract: Biometric features are derived from security data associated with a subject. The security data is obtained from a security device. A biometric value is calculated from the biometric features. The biometric value is anonymized to an identifier associated with the subject. The identifier is integrated with event data associated with a security system. In an embodiment, the security device is a Personal Identification Number (PIN) pad integrated into a transaction terminal, the security data is fingerprint data, which is read from a finger of the subject placed on a fingerprint reader integrated into the PIN pad, and the biometric value is a PIN calculated from fingerprint data during a transaction at the transaction terminal. In an embodiment, the security device is a security camera, the security data is a secure video stream, and the biometric features are facial features of the subject in the secure video stream.

Abstract: A method and apparatus are disclosed for removing one item of media at a time from an item of media container. The apparatus includes a movable element locatable in an abutting relationship with an elected item of media in a media container and disposed to a vibrating against the elected item of media to permit the elected item of media to be subsequently be removed alone from the container by a pick arm lever.

Abstract: A valuable media handling device is presented having two security processors. A top box for an escrow module of the valuable media handling device includes a master security processor. The master security processor is connected to a slave security processed located within a safe of the valuable media handling device via an internal bus connection. The master security processor controls and validates operations and modules of the valuable media handling device and the slave security processor controls and validates operations that access the safe for depositing or dispensing valuable media from the safe.

Abstract: A management terminal manages a plurality of Self-Service Terminals (SSTs) for customer-assistance, transaction overrides, theft determinations, and transaction security audits. One or more overhead cameras stream real-time video of the transactions being processed at the SSTs to a server. Transaction data produced in real time at the SSTs are also provided to the server. The video is correlated with the transaction data and evaluated for security events. The video is also cached on the server. An operator of the management terminal can access a video review interface based on events and/or information visually gleaned by the operator during the transactions. The interface permits the operator to view a configured cached portion of the video captured for any given transaction to provide context to the operator for determining whether to perform or whether not to perform a transaction audit.

Abstract: A peripheral PINpad is connected to a host terminal. The PINpad includes an integrated camera/scanner, a secure processor, secure storage, and a network interface. The PINpad is configured to process in an independent mode of operation and a host-dependent mode of operation. Images captured by the integrated camera/scanner are decoded on the PINpad. The decoded image information, depending on a processing context, is not provided to and is not available to the host terminal. The PINpad is further configured to perform network interactions with external servers independent of the host terminal.

Abstract: A user is assigned an initial risk score during a session with a messaging platform. During the session, the user attempts an operation with an external service. One or more additional authentication factors are requested from the user to dynamically lower the initial risk score. The lowered risk score is processed with the external service to perform the operation on behalf of the user during the session.

Abstract: A mobile device, such as a cellular phone, can retrieve log data from a secured terminal, such as an automated teller machine. The mobile device can download data including a log from a secured terminal through a connection established therebetween, such as through a wired port on the secured terminal. The mobile device can determine a data representation of a geographic location of the secured terminal determined from at least one of a positioning service and a positioning device, such as from a global positioning system module of the mobile device. The mobile device can automatically upload data including the log and the geographic location to at least one server via a network, such as a wireless 3G network. The at least one server can select the closest secured terminal to the first geographic location, based on a database of known, stored locations of secured terminals.

Abstract: A portable device having a key is interfaced to a host computing device. The host computing device detects the key on the portable device and authenticates a user for using the key. A boot is forced of the host computing device and during the boot a customized image of an Operating System (OS) for the host computing device is loaded into volatile memory of the host computing device and customized security settings are applied to the OS based on a value of the key.

Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.

Abstract: A host establishes an up-to-date, an automated, secure, and Peer-Two-Peer (PSP) communication session with a peripheral. During the communication session, the host controls serialization, prioritization, and delivery of messages being passed. Each message providing command instructions and/or information for processing between the host and the peripheral.

Abstract: A Personal Identification Number (PIN) pad includes a secure processor and is operated in two modes: 1) a secure mode during which key data associated with depressed keys are encrypted by the secure processor and provided to a transaction manager that executes on a processor of a transaction terminal in encrypted format, and 2) a non-secure mode during which key data associated with depressed keys are not encrypted and are received by the transaction manager in a clear format. The transaction manager activates the secure mode based on transaction processing for a transaction at the terminal. When secure mode is activated, the secure processor causes one or more integrated lights/speakers of the PIN pad and/or of other integrated peripherals of the terminal to illuminate or play a sound, providing an indication to a user that key entry is secure and safe for entry on the PIN pad during the transaction.

Abstract: A user provides retailer-specific consents for access and use to private/sensitive information of the user. The private/sensitive information is centrally stored in a privacy vault. Retail services (retailer) that the user subscribes to are provided a user-specific and consent-specific token representing the user and consents to usage of specific private/sensitive information of the user. When the retailer has a need for user-specific private/sensitive information, the retailer presents the user-specific and consent-specific token to the privacy vault. Assuming, the retailer was given access to the requested private/sensitive information defined in the token, the privacy results returns the requested information to the retailer; otherwise, an unauthorized message is returned from the privacy vault to the retailer. The user defines the consents to each retailer and a record of the consents is maintained in the privacy vault.

Abstract: A network-based inventory replenishment application maintains and analyzes item transactions on a per-consumer basis. Specific item purchases are calculated as being in need of replenishment by a specific consumer on specific future dates or a specific range of future dates. The consumer is proactively informed and asked if such items should be ordered. The network-based inventory replenishment application engages the consumer for item replenishment and item order processing over a plurality of disparate communication channels.