Patents Assigned to Walgreen Co.
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Patent number: 12020790Abstract: In a method for sharing health care information, a computing system of a care receiver receives first data, including a voice message, from a computing system of a caregiver. Based on the first data, the care receiver's computing system determines a notification time associated with the voice message. The care receiver's computing system causes a speaker to generate the voice message at the notification time.Type: GrantFiled: April 14, 2023Date of Patent: June 25, 2024Assignee: WALGREEN CO.Inventors: Peter Wendel, Teresa L. Stumreiter
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Patent number: 12014395Abstract: Techniques for real-time delivery of personalized content are provided. An example method includes detecting that a delivery server invoked an API in response to the delivery server detecting that a client device is accessing a communication provided to the client device by the delivery server, the communication formatted in accordance with a template; receiving a request for offers, the request including a user identifier associated with a user of the client device and offer query criteria based on the template; building the offers by: retrieving candidate offers specific to the user from a database server using an API request; and, based on the offer query criteria, identifying the offers, from the candidate offers, to deliver to the delivery server; and transmitting the offers to the delivery server to cause the delivery server to populate the communication with content corresponding to the offers.Type: GrantFiled: January 11, 2021Date of Patent: June 18, 2024Assignee: WALGREEN CO.Inventors: Matthew James Kaiser, Gregory John Damler
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Patent number: 12008328Abstract: Based on a detection that a customer has arrived at an enterprise location to pick up a previously-placed order, an intelligent automated customer dialogue system generates an interface via which an intelligent customer dialogue application dialogues with the customer. The application generates and initially offers, at the interface using natural language, content which is contextual to one or more items of the order, e.g., by using a specially trained intelligent dialogue machine learning model. The application may intelligently respond to the customer's natural language responses and/or requests to refine, augment, or redirect subsequently-offered content and/or dialogue, e.g., by using the model. Offered content (e.g., product information, services, coupons, suggestions, recommendations, etc.) generally provides value-add to the customer as well as maintains customer engagement.Type: GrantFiled: April 14, 2023Date of Patent: June 11, 2024Assignee: WALGREEN CO.Inventor: Oliver Derza
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Patent number: 12008875Abstract: Techniques for automatically securing receptacles of a retailer via an electronic lock include receiving a user request to reserve a receptacle, selecting a suitable receptacle based on one or more conditions, some of which may be specified by the user, and transmitting an electronic locking signal to secure, and thereby reserve, the selected receptacle. An association between the reserved receptacle and the user is stored, and the user is electronically notified. Subsequently, an electronic signal indicative of the identification of the user (or of the user's agent) is locally received. Upon determination that the user is expected and associated with the reserved receptacle, the techniques include causing an electronic unlocking signal to be transmitted to the electronic lock, thereby unlocking the receptacle.Type: GrantFiled: November 7, 2022Date of Patent: June 11, 2024Assignee: WALGREEN CO.Inventors: Kartik Subramanian, Andrew David Schweinfurth, Raymond Kim, Bryan Anderson
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Patent number: 11995597Abstract: Embodiments are disclosed to detect whether an interaction has occurred between a customer and one or more store employees. By analyzing a how long a communication device used by the customer was within a threshold range of one or more devices worn by store employees, an interaction between the customer and one or more store employees may be identified. Employees whom the customer interacted with may be identified by processing transmission parameters broadcasted by the devices worn by the store employees. Thus, all employees in which a customer interacted with while visiting a store may be identified. The customer may be asked for feedback via the communication device upon detection that a customer has completed a transaction and/or left the store. Using the solicited feedback provided by the customer, various types of reports may be generated.Type: GrantFiled: December 10, 2021Date of Patent: May 28, 2024Assignee: WALGREEN CO.Inventors: Benjamin Weiss, Timothy P. McCauley, Nicholas L. Eby
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Patent number: 11997342Abstract: Methods and systems may provide media content via retail display devices and/or portable electronic devices to assist consumers in retail environments. Potentially relevant media content may be intelligently obtained, stored, and/or distributed based on a number of considerations to ensure that relevant content will be available for a variety of consumers having a variety of retail needs. Through specific techniques described herein, the methods and systems herein may overcome technological and logistical challenges associated with distributing content among computing devices that are often limited in computing capabilities. Furthermore, the methods and system herein may provide media content in a manner that promotes authors who create and share media content via social media services.Type: GrantFiled: June 22, 2022Date of Patent: May 28, 2024Assignee: WALGREEN CO.Inventors: Andrew David Schweinfurth, Julija Alegra Petkus
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Patent number: 11956389Abstract: The method and system allow a user to launch a client application on an web-enabled device and subsequently to navigate to an image source screen within the client application. After receiving an image source selection from the user, the client application retrieves images from the selected image source. The client application displays the retrieved images available for printing to a user, and in response to receiving a selection of an image, the client application transmits the image to a proprietary server. Moreover, upon receiving print order information, the client application additionally executes a location awareness application that determines a current location of the web-enabled device and subsequently, determines a proximal retail store to the current location of the web-enabled device. Thereafter, the remote printing system creates and transmits a print order that includes the selected image to the retail store for pickup.Type: GrantFiled: February 21, 2023Date of Patent: April 9, 2024Assignee: WALGREEN CO.Inventors: Tim P. McCauley, Joseph M. Rago, Mathew Alexander
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Patent number: 11954642Abstract: Systems and methods for product imaging and provisioning include a mobile application (app) installed on an imaging device, where the mobile app activates the imaging device to generate an image of a product tag associated with an unavailable product at a first location. The mobile app determines, based on the image, a product indicator associated with the unavailable product. A provisioning app, executing on a remote device, receives the product indicator associated with the unavailable product. The provisioning app also receives a user indicator associated with a first user and executes one or more product provisioning rules that determine, based on a product availability database and the user indicator, an availability result. The availability result indicates whether the unavailable product will be available to the first user. The provisioning app is further operable to send the availability result to the imaging device for presentation by the imaging device.Type: GrantFiled: May 9, 2023Date of Patent: April 9, 2024Assignee: WALGREEN CO.Inventors: Jai Thomas, Teresa Joy Astreides, William A. Cuffe, Lindsay N. Mikos, Andrew G. Shotwell
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Patent number: 11948670Abstract: A method and system may provide an automated pharmacy processing system which automatically processes an electronic prescription by converting the electronic prescription into a pharmacy prescription record. In this way, an electronic prescription can be filled by a pharmacist without manual data entry. The system receives an electronic prescription and compares data from the electronic prescription with entries in one or more pharmacy database(s). When there is a match between the electronic prescription data and an entry in the one or more pharmacy database(s), the system populates the pharmacy prescription record with data from the matching pharmacy database entry. If all of the data fields from the pharmacy prescription record have been populated the pharmacist can fill the electronic prescription.Type: GrantFiled: July 12, 2022Date of Patent: April 2, 2024Assignee: WALGREEN CO.Inventors: Mohsin Ovais Ansari, Jill M. Kunicki, Paul K. Wilson
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Patent number: 11942199Abstract: Methods, systems, and apparatus are disclosed to initialize a pharmacy application in a mobile computing device, the pharmacy application configured to prompt a user for a location acceptance via a question prompt notification. The pharmacy application may be launched in a background process of the mobile computing device, without user intervention, wherein the pharmacy application is configured to transmit a location of the mobile computing device and customer identification information to a remote pharmacy computing system, and receive a ready prescription including a pickup location at a predetermined pharmacy location from the remote pharmacy computing system. When the mobile computing device is within a proximity of the predetermined pharmacy location, the pharmacy application may display, on the mobile communication device, an indication that the ready prescription is available at the pickup location.Type: GrantFiled: August 1, 2019Date of Patent: March 26, 2024Assignee: WALGREEN CO.Inventors: Timothy P. McCauley, Jon Turkington, Abhinav Dhar, Dejan Kozic, Nicholas L. Eby
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Patent number: 11941600Abstract: In a method for advanced identification of a customer, a customer may remotely place an order, intending to later go to a store to pick up the ordered item. The store may have a pick-up area (e.g., at the back of the store) where the customer can go to pick up the ordered item. To save the customer time, the customer may be identified when she enters the store so that an employee can obtain her ordered item and have it ready to pick up by the time the customer walks through the store and arrives at the pick-up area.Type: GrantFiled: March 29, 2023Date of Patent: March 26, 2024Assignee: WALGREEN CO.Inventors: Nimesh S. Jhaveri, Archana Dhruve, Heather K. Hill, Dejan Kozic, Laura Jean Tebbe, Susan G. Heald, Warit Tulyathorn, Mark A. Jones, Sara B. Frisk, Jennifer M. Levin, Jennifer A. Comiskey, David T. Blanchard
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Patent number: 11922372Abstract: The following relates generally to voice assisted delivery of goods. In some embodiments, a digital assistant receives audio data, and determines an intent from the audio data. The digital assistant may then match the determined intent to a flow of a set of flows, where the set of flows may include at least one of: (i) requesting curbside pickup of an item, (ii) requesting locker storage of the item, (iii) requesting an indication of locations that the item is available, (iv) requesting an indication of an inventory of a retail store, (v) requesting ads for an additional item that is related to the item, (vi) requesting a status of an order for the item, (vii) requesting drone delivery of the item from a retail store to a residence, or (viii) requesting drone delivery of the item from a warehouse to the residence. The matched flow of the set of flows may then be executed.Type: GrantFiled: August 31, 2020Date of Patent: March 5, 2024Assignee: WALGREEN CO.Inventors: Julija Alegra Petkus, Andrew David Schweinfurth, Stephen Elijah Zambo
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Patent number: 11914971Abstract: A pharmacy management system includes a processor and a memory storing instructions that, when executed by processor, cause the pharmacy management system to train a machine learning model; receive a sig code utterance; analyze the sig code utterance using the trained machine learning model; and generate an output. A computer-implemented method includes training a machine learning model; receiving a sig code utterance; analyzing the sig code utterance using the trained machine learning model; and generating an output. A non-transitory computer readable medium includes program instructions that when executed, cause a computer to train a machine learning model; receive a sig code utterance; analyze the sig code utterance using the trained machine learning model; and generate an output.Type: GrantFiled: October 26, 2022Date of Patent: February 27, 2024Assignee: WALGREEN CO.Inventor: Oliver Derza
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Patent number: 11901055Abstract: Methods and systems disclosed herein provide drug pricing information for display on a graphical user interface (GUI). The methods and systems may receive an electronic request that includes a first set of information from an electronic device. The first set of information automatically captures user identification from a valid identification card, and includes a prescription drug and omits a second set of information corresponding to a prescription for the prescription drug. A cash price and a secondary price for variations in the prescription drug dosage are determined, and adjustments to the variation in drug dosage reduce the cash price and the secondary price. The lowest cash price and the lowest secondary price is identified for each variation in dosage of the prescription drug, and the lowest price of the prescription drug for a particular dosage is selected and displayed via the GUI executing on the electronic device.Type: GrantFiled: February 17, 2023Date of Patent: February 13, 2024Assignee: WALGREEN CO.Inventors: Jason Rubin, Ekta Anand
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Patent number: 11900228Abstract: Example methods, apparatus, and articles of manufacture to estimate waiting times of prescriptions are disclosed herein. An example computer-implemented method, executed by a processor, to estimate a waiting time of a prescription for a medication includes training a machine learning model using, for each of a plurality of previously filled prescriptions, a set of characteristics of the previously filled prescription, and a fill time for the previously filled prescription, receiving a prescription for a medication for a patient, receiving a request for an estimated waiting time for filling the prescription medication for the patient, identifying a set of characteristics of the prescription medication for the patient, applying the set of characteristics of the prescription medication to the machine learning model to determine the estimated waiting time for filling the prescription medication for the patient, and providing an indication of the estimated waiting time for display on a client device.Type: GrantFiled: February 23, 2023Date of Patent: February 13, 2024Assignee: WALGREEN CO.Inventors: Adam Robert Snopek, Lawrence Salud, Nicholas Phillip Baldwin
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Patent number: 11893623Abstract: The following relates generally to pharmacy and/or merchandise pickup location selection. In some embodiments, factors are used to determine a pharmacy and/or merchandise pickup location selection for an individual. In this regard, the factors may include: whether the pharmacy and/or merchandise pickup location has a medication in stock; wait time at the pharmacy and/or merchandise pickup location; geographic distance to the individual; travel time from the location of the individual; urgency of filling a prescription; price of a prescription; whether another product or class of products available at the pharmacy and/or merchandise pickup location; and/or whether a locker is available at the pharmacy and/or merchandise pickup location. In some embodiments, Artificial Intelligence (AI) is used to create a model of pharmacy and/or merchandise pickup location selection for the individual.Type: GrantFiled: May 29, 2020Date of Patent: February 6, 2024Assignee: WALGREEN CO.Inventor: Gunjan Dhanesh Bhow
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Patent number: 11861720Abstract: To extract information from a customer's insurance card, an insurance policy recordation system obtains a scanned image of an insurance card and analyzes text in the insurance card image to identify labels describing insurance policy characteristics and insurance policy values corresponding to the insurance policy characteristics. The insurance policy recordation system compares the identified insurance policy values to a set of stored identifiers associated with various insurance plans. If the insurance policy values match one or more of the identifiers, the insurance policy recordation system may determine that the insurance policy values are valid and that the customer has the matching insurance plan. The insurance policy recordation system may obtain additional insurance policy information for the customer based on the stored information in association with the matching insurance plan.Type: GrantFiled: August 5, 2019Date of Patent: January 2, 2024Assignee: WALGREEN CO.Inventors: Adam Robert Snopek, Renata Lurye, Oliver Derza
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Patent number: 11861651Abstract: An omni-channel coupon system may link electronic coupons across several couponing channels by storing the electronic coupons in association with a user profile or loyalty account. A user may clip electronic coupons from several couponing channels, such as a mobile application, retail web page, social networking web page, email, short message service (SMS) message, a physical coupon, a manufacturer/third-party web page or other affiliated web page, a manufacturer/third-party application, etc. Each clipped electronic coupon may be stored with a user profile for the user. When the user purchases products or items at an online or retail store, the electronic coupons may be retrieved from the user profile and redeemed.Type: GrantFiled: July 30, 2021Date of Patent: January 2, 2024Assignee: WALGREEN CO.Inventors: Jason Fei, Rosie Bu
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Patent number: 11853957Abstract: Systems and methods relating to management of automated delivery fleets are disclosed. Such systems and methods include using functionally-aligned machine learning engines to manage aspects of fleet dispatch and routing, inventory level adjustments, and order optimization. The techniques may be applied to manage an automated fleet delivery services system controlling a fleet of autonomous delivery devices (e.g., UAVs) to deliver products from a plurality of distribution hubs to fulfil customer orders. The interconnected machine learning engines enable efficient management of various aspects of such automated fleet delivery services in real time, including optimization of fleet distribution, optimization of inventory distribution, and optimization of order distribution. Optimization of order distribution may be obtained by dynamically adjusting delivery charges for orders based upon current fleet capacity and inventory levels.Type: GrantFiled: June 18, 2020Date of Patent: December 26, 2023Assignee: WALGREEN CO.Inventor: Vince Scalabrino
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Patent number: 11853959Abstract: Embodiments are disclosed to determine customer's prescription information and their position while waiting in a drive-thru lane. The drive-thru lane may have one or more transmitters installed at predetermined locations. By utilizing an application installed on each customer's mobile computing device, each mobile computing device may transmit customer information and ranging data when within range of one or more of the transmitters. The ranging data may include an indication of a range between each of the customer's mobile computing device and one or more proximate transmitters. By correlating the customer information to prescription information from recently filled and/or called in prescriptions, each customer's prescription order may be retrieved. Furthermore, by analyzing the ranging data, the position of each customer in the drive-thru lane may be determined.Type: GrantFiled: August 26, 2020Date of Patent: December 26, 2023Assignee: WALGREEN CO.Inventors: Benjamin Weiss, Nicholas L. Eby