Abstract: A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the second caller answering the question, the second caller is awarded an advancement token for storage in association with an authenticated identifier for the second caller in a caller profile for redemption by the second caller for a value selected by the second caller.

Abstract: A head rotator assembly (22) for positioning a head (20) of a tape drive (10) relative to a storage tape includes a head supporter (230) and a supporter mover assembly (232). The head supporter (230) is coupled to and supports the head (20). The supporter mover assembly (232) rotates a portion of the head supporter (230) about an axis (241) to move the head (20) in an azimuth direction relative to the storage tape as the storage tape moves over the head (20). The head rotator assembly (22) includes a controller (16) that controls movement of the supporter mover assembly (232) based on a positioning signal. The supporter mover assembly (232) can include a first actuator (234A) that moves a first lever (236A) to rotate the head supporter (230) to move the head (20) in the azimuth direction. The first actuator (234A) biases the first lever (236A) to rotate part of the head supporter (230) to move the head in the azimuth direction.

Abstract: Implementations are disclosed that provide protocols for connecting an intelligent service module within a storage area network (SAN). The protocols support physical connections between the intelligent service module and a director-level switch of the SAN. In some variations, the intelligent service module may comprise a director service module (DSM), a domain-sharing leaf switch service module (LSSM), or a non-domain-sharing LSSM. The protocols provide for establishing link parameters and negotiating responsibilities between the intelligent service module and the director-level switch. In one configuration, for example, ELP and ELP_ACCEPT frames may be used to establish the link parameters. In another configuration, ESC and ESC_ACCEPT frames may be used to negotiate responsibilities between the intelligent service module and the director-level switch.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: Disclosed is a system and method for creating a financial index related to healthcare costs. A financial derivative instrument can be created from the index. Using the financial derivative instrument, an entity can hedge against unexpected fluctuations of healthcare costs.

Abstract: Improved methods of presenting speech prompts to a user as part of an automated system that employs speech recognition or other voice input are described. The invention improves the user interface by providing in combination with at least one user prompt seeking a voice response, an enhanced user keyword prompt intended to facilitate the user selecting a keyword to speak in response to the user prompt. The enhanced keyword prompts may be the same words as those a user can speak as a reply to the user prompt but presented using a different audio presentation method, e.g., speech rate, audio level, or speaker voice, than used for the user prompt. In some cases, the user keyword prompts are different words from the expected user response keywords, or portions of words, e.g., truncated versions of keywords.

Abstract: Methods, systems and apparatuses are provided for transmitting and receiving space-time block coded data in a wireless communications system with co-operative relays. A source node transmits RF signals representing first and second sets of data symbols in respective first and second channels (in time frequency code or any combination) of a wireless communications system, the first and second sets of data symbols being for transmission from separate antennas respectively according to a space-time block code. A relay node receives the RF signals representing the first set of data symbols in the first channel and transmits RF signals representing the first set of data symbols in the second channel. A destination node received the RF signals representing the second set of data symbols from the source node and the RF signals representing the first set of data symbols from the relay node.

Abstract: A method of creating a family tree includes receiving genealogy data from at least one primary source and creating one or more node records and one or more link records using the genealogy data. Individual node records may be compared to identity pairs of records having similar data. For each identified pair of individual node records, the method includes comparing related individual node records and deciding based on predetermined criteria whether the identified pair of individual node records represent the same person. The method also includes consolidating the information from a plurality of records determined to represent the same person into a single person record.

Abstract: Embodiments of the invention relate to wireless communications networks, and more specifically to method and apparatus relating to wireless backhaul for cellular wireless systems. Increasing data capacity of cellular wireless systems places increasing demands on the capacity of the two way connection, known as backhaul, between a cellular base station and a telecommunications network such as the PSTN backhaul, since this is the connection that has to convey the wireless-originating traffic to its destination, often in an entirely different network. Known backhaul links include leased lines, microwave links, optical fibre links or radio resources for relaying backhaul traffic between base stations. The fixed line solutions are expensive to implement and maintain, while the radio solutions suffer from interference from transmissions between base stations with transmissions from user equipment to base stations which are not communicating with other base stations.

Abstract: Embodiments of the present invention provide apparatuses and methods for a currency equivalency application for a business activity monitoring (BAM) applications. The currency equivalency application monitors business activities across international processes and systems that deal with multiple types of currencies. The user enters into the currency equivalency application user defined preferences, such as, but not limited to, the BAM application to which to apply the preferences, the type of currencies, value amounts, dates for the actual currency exchange rate, dates for future currency exchange rates, confidence scores, etc. The currency equivalency application identifies the proper exchange rates and in some cases estimates future exchanges rates, and converts the output for currency values in BAM applications into the user defined currency values, which allows the users across the world to quantify and view the currency value outputs in a form that the user understands.

Abstract: A medicated module (4) for an injection system to co-deliver at least two medicaments is disclosed where a primary delivery device containing a primary medicament accepts a medicated module (4) containing a single dose of a secondary medicament and where both medicaments are delivered through a hollow needle (3). The medicated module (4) does not require the user to manually engage a reservoir (22) containing the secondary medicament. Instead, a biasing member (48) automatically activates the reservoir (22) when the needle guard (42) is retracted. The needle guard (42) prevents accidental needle sticks before and after an injection, and locks after dose delivery.

Abstract: Methods, systems and apparatuses are provided for transmitting and receiving space-time block coded data in a wireless communications system with co-operative relays. A source node transmits RF signals representing first and second sets of data symbols in respective first and second channels (in time frequency code or any combination) of a wireless communications system, the first and second sets of data symbols being for transmission from separate antennas respectively according to a space-time block code. A relay node receives the RF signals representing the first set of data symbols in the first channel and transmits RF signals representing the first set of data symbols in the second channel. A destination node received the RF signals representing the second set of data symbols from the source node and the RF signals representing the first set of data symbols from the relay node.

Abstract: A method of optimizing parametric gain in a nonlinear optical crystal that in response to application of a pump beam generates through a parametric generation process signal and idler beams, wherein the signal beam is non-collinear with the pump beam and the signal beam is subject to absorption due to the nonlinear material, the method involving shaping the pump beam to have an elliptical cross section, wherein the method further involves determining the width w of the pump beam depending on the absorption co-efficient of the optical crystal.

Abstract: A gauge is provided that may be used to facilitate proper installation of a flexible bellow in a vehicle between an engine and an exhaust treatment system of the vehicle. A method of using the gauge to facilitate proper installation of the flexible bellow in the vehicle is also provided.

Abstract: A method and system to identify suitable installation sites for alternative fuel stations. The system uses geocoded data sets and other data pertaining to a particular geographic market to generate three models: (1) the system generates a market capacity model that indicates the total number of stations that could be sustained by the present and/or projected consumer demand for alternative fuel within the market; (2) the system generates a hotspot model that indicates the geographic variation of estimated demand for alternative fuel within the market; and (3) the system generates a trade area model that indicates which locations within the market are quickly accessible by a sufficiently high number of alternative fuel consumers. When combined, these three models permit a user of the system to identify and analyze those locations within the market that are most suitable as alternative fuel station sites.

Abstract: A head rotator assembly (22) for positioning a head (20) of a tape drive (10) relative to a storage tape includes a head supporter (230) and a supporter mover assembly (232). The head supporter (230) is coupled to and supports the head (20). The supporter mover assembly (232) rotates a portion of the head supporter (230) about an axis (241) to move the head (20) in an azimuth direction relative to the storage tape as the storage tape moves over the head (20). The head rotator assembly (22) includes a controller (16) that controls movement of the supporter mover assembly (232) based on a positioning signal. The supporter mover assembly (232) can include a first actuator (234A) that moves a first lever (236A) to rotate the head supporter (230) to move the head (20) in the azimuth direction. The first actuator (234A) biases the first lever (236A) to rotate part of the head supporter (230) to move the head in the azimuth direction.

Abstract: Some embodiments of the invention provide an implementation for a multi-hop wireless backhaul network, in particular an aggregation node (AGN). The AGN includes a plurality of spatially switched antennas and a transceiver configured to operate on the plurality of spatially switched antennas in a time divisional multiplexing (TDM) fashion to establish active connections with other network nodes in a hierarchical manner. The AGN is further configured to perform a bi-directional relay function for backhaul traffic with the other network nodes using at least one virtual circuit having an allocated bandwidth for delay sensitive traffic. The AGN may serve to aggregate and relay/amplify circuit traffic between network nodes in the up stream and down stream directions. If the AGN is interposed within a circuit between two other nodes, the AGN can switch the circuit traffic between the end-nodes of the circuit.

Abstract: Embodiments for quick network path discovery are provided. Embodiments may be used by a user (e.g., network administrator) in troubleshooting a performance/communication problem in the network. M an embodiment, path information, including Layer-3 and/or Layer-2 path information, can be requested between any pair of devices in the network and presented to the user. In an embodiment, path information is provided to the user in an iterative (or gradual) manner as soon as resolved. This allows the user quick access to path information, which both reduces troubleshooting time and enhances the user experience. In addition, in an embodiment, the path information may be provided without any live interaction with any device in the network.

Abstract: The capacity of a cellular wireless system is increased by operation of base stations or base station sectors arranged to re-use radio resource elements that are used by neighboring base stations or base station sectors, in conjunction with operation of relay stations, which are similarly arranged to re-use radio resource elements used by neighboring relay stations, and where the radio resource elements re-used by the relay stations are different to those used by the base stations. The relay stations provide coverage, particularly in the areas at the boundaries between the areas of coverage of base stations that suffer from interference between signals transmitted from the respective base stations. In addition, the relay stations generally increase the average available carrier to interference ratio compared with a system in which base stations alone are deployed.

Abstract: A wireless communication system and method for wireless communication in a multi-hop network. A first preamble is transmitted using a first repetition cycle. Monitoring for a second preamble is done in a second repetition cycle. The first repetition cycle is different than the second repetition cycle.