Methods, systems, and products for processing communications
Methods, systems, and products select an account number of payment of a communication. When multiple account numbers are associated with a customer, the customer is prompted to select the account number that is billed for the communication.
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This application is a continuation of U.S. application Ser. No. 11/580,479, filed Oct. 13, 2006, now issued as U.S. Pat. No. 8,229,094, and incorporated herein by reference in its entirety.
BACKGROUNDThe exemplary embodiments generally relate to communications and, more particularly, to processing communications when multiple addresses are assigned to the same communications device.
A user should be able to establish a billing scheme for each of their communications addresses. Even though a subscriber/customer may have a single communications device, that communications device may be associated with multiple communications addresses. The subscriber, for example, may have a work telephone number and a different, personal telephone number for the same wireless device. Work-related calls are sent and received at the work telephone number, while the user's personal calls are sent and received to/from the personal telephone number. Similarly, the customer may receive work-related electronic communications (such as text messages) at a work address, while personal electronic communications are received at a personal communications address associated with the same wireless device. Even though the customer may have multiple communications addresses for the same device, no scheme currently exists to separately bill according to each communications address. That is, all communications sent and received from the device, regardless of the communications address, are billed to the same account. What is needed, however, are methods, systems, and products for processing communications according to communications addresses.
SUMMARYThe exemplary embodiments provide methods, systems, and products for processing communications. When a customer has multiple communications addresses for a single device, exemplary embodiments permit the customer to establish different billing schemes for each address. Calls to and from the customer's work telephone number, for example, may be billed to a work-related account number. Calls to and from the customer's personal telephone number may, likewise, be billed to a personal credit card or other personal account number. Electronic communications may similarly be billed to different account numbers, such that the customer may establish different billing arrangements for each communications address. The customer may determine whether a separate bill is desired for each address, or the customer may determine whether one or more addresses are grouped together on the same bill. Unlike conventional billing schemes, exemplary embodiments permit the customer to completely separate charges for categories of communications to the same communications device. No matter how many communications addresses the customer maintains for the same device, exemplary embodiments permit the customer to establish separate billing arrangements for each address.
Exemplary embodiments include a method for processing a communication. The communication is received. The communication originates from a sender's communications address, and the communication is addressed to at least one of a recipient's multiple communications addresses. These multiple communications addresses are all associated with a single device identifier. That is, the recipient communications device has multiple telephone numbers, I.P. addresses, email addresses, or any other communications addresses. The recipient's communications addresses are associated to account numbers, and at least one of the account numbers is billed for the communication.
More exemplary embodiments include a system for processing a communication. The system has a billing application stored in memory, and a processor communicates with the memory and executes the billing application. The billing application instructs the processor to process or receive the communication. The communication originates from a sender's communications address, and the communication is addressed to at least one of a recipient's multiple communications addresses. These multiple communications addresses are all associated with a single device identifier. The processor associates the recipient's communications addresses to account numbers, and the processor bills at least one of the account numbers for the communication.
Other exemplary embodiments describe a computer program product for processing a communication. This computer program product comprises a computer-readable media or medium with computer-readable instructions for receiving, processing, and/or billing for the communication. When the communication is received, the communication originates from a sender's communications address and is addressed to at least one of a recipient's multiple communications addresses. These multiple communications addresses are all associated with a single device identifier. The recipient's communications addresses are associated to account numbers, and at least one of the account numbers is billed for the communication.
Other systems, methods, and/or computer program products according to the exemplary embodiments will be or become apparent to one with ordinary skill in the art upon review of the following drawings and detailed description. It is intended that all such additional systems, methods, and/or computer program products be included within this description, be within the scope of the claims, and be protected by the accompanying claims.
These and other features, aspects, and advantages of the exemplary embodiments are better understood when the following Detailed Description is read with reference to the accompanying drawings, wherein:
The exemplary embodiments will now be described more fully hereinafter with reference to the accompanying drawings. The exemplary embodiments may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. These embodiments are provided so that this disclosure will be thorough and complete and will fully convey the exemplary embodiments to those of ordinary skill in the art. Moreover, all statements herein reciting embodiments, as well as specific examples thereof, are intended to encompass both structural and functional equivalents thereof. Additionally, it is intended that such equivalents include both currently known equivalents as well as equivalents developed in the future (i.e., any elements developed that perform the same function, regardless of structure).
Thus, for example, it will be appreciated by those of ordinary skill in the art that the diagrams, schematics, illustrations, and the like represent conceptual views or processes illustrating the exemplary embodiments. The functions of the various elements shown in the figures may be provided through the use of dedicated hardware as well as hardware capable of executing associated software. Those of ordinary skill in the art further understand that the exemplary hardware, software, processes, methods, and/or operating systems described herein are for illustrative purposes and, thus, are not intended to be limited to any particular named manufacturer.
As used herein, the singular forms “a,” “an,” and “the” are intended to include the plural forms as well, unless expressly stated otherwise. It will be further understood that the terms “includes,” “comprises,” “including,” and/or “comprising,” when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. It will be understood that when an element is referred to as being “connected” or “coupled” to another element, it can be directly connected or coupled to the other element or intervening elements may be present. Furthermore, “connected” or “coupled” as used herein may include wirelessly connected or coupled. As used herein, the term “and/or” includes any and all combinations of one or more of the associated listed items.
It will also be understood that, although the terms first, second, etc. may be used herein to describe various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, a first device could be termed a second device, and, similarly, a second device could be termed a first device without departing from the teachings of the disclosure.
The communication 20 is processed by a communications server 36. As the communication 20 communicates along a communications network 38, the communication 20 is received by the communications server 36. The communications server 36 processes the communication 20 for billing purposes. The communications server 36 has a processor 40 (e.g., “μP”), application specific integrated circuit (ASIC), or other similar device that executes a billing application 42 stored in memory 44. The billing application 42 is a software engine or computer program that bills, charges, debits, or credits an account number for the communication 20. Because the recipient's communications device 26 is associated with the multiple communications addresses 28, the recipient may establish different billing arrangements for each communications address 28. Suppose, for example, the recipient uses a first telephone number for work-related communications, while the recipient uses a second, different telephone number for personal communications. The recipient may want work-related calls (and other communications) billed to a work-related account number, while personal calls (and other communications) are billed to a personal credit card (or other personal account number). Because the recipient's communications device 26 has the multiple communications addresses 28, the recipient may establish different billing arrangements for each communications address 28.
The billing application 42 may access a database 46 of account numbers. The database 46 of account numbers stores, tracks, cross-references, or otherwise associates communications addresses to account numbers. The database 46 of account numbers may be locally stored in the memory 44 of the communications server 36, or the database 46 of account numbers may be remotely accessible via the communications network 38. However the database 46 of account numbers is accessed, the billing application 42 may query the database 46 of account numbers. The database 46 of account numbers may store or maintain a table 48 that associates communications addresses 50 to account numbers 52. The billing application 42 instructs the processor 40 to query the database 46 of account numbers for the recipient's communications address 24 associated with the communication 20. The processor 40 thus retrieves an account number 52 associated with the respective recipient's communications address 24 (to which the communication 20 is addressed).
The billing application 42 then bills for the communication 20. The billing application 42 may actually monitor and/or track the time length of the communication 20. The billing application 42 may even monitor, count, or track the packet length of the communication 20. As the communications server 36 receives the communication 20, the billing application 42 may count, tally, or sum the number of packets making up the communication 20. The billing application 42 then calculates a cost 54 for the communication 20, based on the number of packets and a per-packet fee 56 stored in the memory 44. However the charge is determined, the billing application 42 then bills the account number 52 associated with the respective recipient's communications address 24 for the communication 20. The billing application 42, for example, may bill a financial account number 58, such as a credit card account number 60. Because the recipient may establish different billing arrangements for each communications address 50, the recipient may completely account for each communication sent and received.
The billing application 42 may be implemented regardless of networking environment. The communications network 38 may be a cable network operating in the radio-frequency domain and/or the Internet Protocol (IP) domain. The communications network 38, however, may also include a distributed computing network, such as the Internet (sometimes alternatively known as the “World Wide Web”), an intranet, a local-area network (LAN), and/or a wide-area network (WAN). The communications network 38 may include coaxial cables, copper wires, fiber optic lines, and/or hybrid-coaxial lines. The communications network 38 may even include wireless portions utilizing any portion of the electromagnetic spectrum and any signaling standard (such as the I.E.E.E. 802 family of standards, GSM/CDMA/TDMA or any cellular standard, and/or the ISM band). The concepts described herein may be applied to any wireless/wireline communications network, regardless of physical componentry, physical configuration, or communications standard(s).
Some aspects of multiple communications addresses for a single device are known, so this disclosure will not greatly explain the known details. If the reader desires more details, the reader is invited to consult the following sources, all incorporated herein by reference in their entirety: U.S. Pat. No. 4,677,653 to Weiner et al. (Jun. 30, 1987); U.S. Pat. No. 5,020,091 to Krolopp et al. (May 28, 1991); U.S. Pat. No. 5,371,781 to Ardon (Dec. 6, 1994); U.S. Pat. No. 5,448,622 to Huttunen (Sep. 5, 1995); U.S. Pat. No. 5,764,730 to Rabe et al. (Jun. 9, 1998); U.S. Pat. No. 5,983,095 to Cameron (Nov. 9, 1999); U.S. Pat. No. 5,987,325 to Tayloe (Nov. 16, 1999); U.S. Pat. No. 6,178,335 to Vu (Jan. 23, 2001); U.S. Pat. No. 6,311,063 to Valliani et al. (Oct. 30, 2001); U.S. Pat. No. 6,745,040 to Zimmerman (Jun. 1, 2004); U.S. Pat. No. 6,760,762 to Pezzutti (Jul. 6, 2004); U.S. Pat. No. 7,064,681 to Horstemeyer (Jun. 20, 2006); and Published U.S. Patent Application 2004/0199464 to Bright et al. (Oct. 7, 2004).
As
The billing application 42 may be physically embodied on or in a computer-readable media or medium. This computer-readable media/medium may include CD-ROM, DVD, tape, cassette, floppy disk, memory card, and large-capacity disk (such as IOMEGA®, ZIP®, JAZZ®, and other large-capacity memory products (IOMEGA®, ZIP®, and JAZZ® are registered trademarks of Iomega Corporation, 1821 W. Iomega Way, Roy, Utah 84067, 801.332.1000, www.iomega.com). This computer-readable medium, or media, could be distributed to end-users, licensees, and assignees. These types of computer-readable media, and other types not mention here but considered within the scope of the exemplary embodiments, allow easy dissemination. A computer program product comprises the billing application 42 stored on the computer-readable media or medium. The billing application 42 comprises computer-readable instructions/code for processing communications, as hereinabove explained. The billing application 42 may also be physically embodied on or in any addressable (e.g., HTTP, I.E.E.E. 802.11, Wireless Application Protocol (WAP), or BLUETOOTH®) wireless device capable of presenting an IP address.
While the exemplary embodiments have been described with respect to various features, aspects, and embodiments, those skilled and unskilled in the art will recognize the exemplary embodiments are not so limited. Other variations, modifications, and alternative embodiments may be made without departing from the spirit and scope of the exemplary embodiments.
Claims
1. A method, comprising:
- processing a communication from a sender's communications address to a recipient communications address of multiple recipient communications addresses all associated with a single transceiver number identifying a transceiver in a recipient device;
- querying a database for the single transceiver number associated with the recipient device;
- determining that multiple credit card account numbers are associated with the single transceiver number;
- querying a database of credit card accounts for the recipient communications address, the database of credit card accounts storing a table that associates the multiple recipient communications addresses to credit card account numbers;
- retrieving one of the credit card account numbers that is associated with the recipient communications address; and
- billing the one of the credit card account numbers for a cost of the communication.
2. The method according to claim 1, further comprising retrieving a billing scheme associated with the one of the credit card account numbers.
3. The method according to claim 1, further comprising retrieving a mobile identification number.
4. The method according to claim 1, further comprising retrieving a serial number.
5. A system, comprising:
- a processor; and
- memory storing code that when executed causes the processor to perform operations, the operations comprising:
- processing a communication from a sender's communications address to a recipient communications address of multiple recipient communications addresses all associated with a single transceiver number identifying a transceiver in a recipient device;
- querying a database for the single transceiver number associated with the recipient device;
- determining that multiple credit card account numbers are associated with the single transceiver number;
- querying a database of credit card accounts for the recipient communications address, the database of credit card accounts storing a table that associates the multiple recipient communications addresses to credit card account numbers;
- retrieving one of the credit card account numbers that is associated with the recipient communications address; and
- billing the one of the credit card account numbers for a cost of the communication.
6. The system according to claim 5, wherein the operations further comprise summing a number of packets in the communication.
7. The system according to claim 6, wherein the operations further comprise retrieving a fee for each packet in the communication.
8. The system according to claim 7, wherein the operations further comprise calculating the cost of the communication based on the number of packets and the fee for each packet.
9. The system according to claim 7, wherein the operations further comprise multiplying the number of packets by the fee for each packet.
10. The system according to claim 5, wherein the operations further comprise retrieving a billing scheme associated with the one of the credit card account numbers.
11. The system according to claim 5, wherein the operations further comprise retrieving a mobile identification number.
12. The system according to claim 5, wherein the operations further comprise retrieving a serial number.
13. A memory storing instructions that when executed cause a processor to perform operations, the operations comprising:
- processing a communication from a sender's communications address to a recipient communications address of multiple recipient communications addresses all associated with a single transceiver number identifying a transceiver in a recipient device;
- querying a database for the single transceiver number associated with the recipient device;
- determining that multiple credit card account numbers are associated with the single transceiver number;
- querying a database of credit card accounts for the recipient communications address, the database of credit card accounts storing a table that associates the multiple recipient communications addresses to credit card account numbers;
- retrieving one of the credit card account numbers that is associated with the recipient communications address; and
- billing the one of the credit card account numbers for a cost of the communication.
14. The memory according to claim 13, wherein the operations further comprise summing a number of packets in the communication.
15. The memory according to claim 14, wherein the operations further comprise retrieving a fee for each packet.
16. The memory according to claim 15, wherein the operations further comprise calculating the cost of the communication based on the number of packets and the fee for each packet.
17. The memory according to claim 15, wherein the operations further comprise multiplying the number of packets by the fee for each packet.
18. The memory according to claim 13, wherein the operations further comprise retrieving a billing scheme associated with the one of the credit card account numbers.
19. The memory according to claim 13, wherein the operations further comprise retrieving a mobile identification number.
20. The memory according to claim 15, wherein the operations further comprise for retrieving a serial number.
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5020091 | May 28, 1991 | Krolopp et al. |
5371781 | December 6, 1994 | Ardon |
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5675630 | October 7, 1997 | Beatty |
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5983095 | November 9, 1999 | Cameron |
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6178335 | January 23, 2001 | Vu |
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6685088 | February 3, 2004 | Royer et al. |
6745040 | June 1, 2004 | Zimmerman |
6760762 | July 6, 2004 | Pezzutti |
6792479 | September 14, 2004 | Allen et al. |
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Type: Grant
Filed: Jun 22, 2012
Date of Patent: Jan 21, 2014
Patent Publication Number: 20120259750
Assignee: AT&T Intellectual Property I, L. P. (Atlanta, GA)
Inventor: Carliss Renee Cato (Atlanta, GA)
Primary Examiner: Duc Nguyen
Assistant Examiner: Yosef K Laekemariam
Application Number: 13/530,207
International Classification: H04M 15/00 (20060101);