Abstract: A method for implementing a ring back tone, including: receiving, by a first Service Control Point, an intelligent service request triggered by a Service Switching Point, based on a call of a calling party; obtaining personal ring back tone information of a called party and/or group ring back tone information of a group which the called party belongs to; acquiring first ring back tone information according to the personal ring back tone information and/or the group ring back tone information delivering a connect message containing the first ring back tone information to the Service Switching Point the connect message being used to instruct the Service Switching Point to connect the call to an Advanced Intelligent Peripheral for playing the ring back tone to the calling party according to the first ring back tone information.

Abstract: A system and method for simplified provisioning is provided. The method comprises storing information associated with a user during a non-provisioning event. The information is utilized to pre-fill a registration related to a provisioning event. One or more communications are forwarded to the user requesting information to complete the registration for the provisioning event based on the information stored.

Abstract: The present invention relates to a system and method for integrating telecommunications and cable networks for the purpose of providing telephone services to a cable host device over a cable network. The methods include registering a cable host device to receive telephone services, downloading telephone service software to a cable host device, cable host device sign on to the telephone services, associating a telephone with a cable host device, temporarily registering a cable host device, and activating and deactivating telephone services for a cable host device. Also described are systems for connecting telephone and cable networks to enable telephone services to be provided by cable host devices.

Abstract: A method and apparatus is provided for automatically retrieving and displaying supplemental information about a called party on the CPE of a calling party. When a caller places a call, the number called is used to look up and return to the caller the Universal Resource Locator (URL) of the called party. Application software resident in the caller's CPE uses the URL to retrieve the home page of the called party from the Internet.

Abstract: Methods of processing a call initiated by a caller and received by a call processing system wherein, in at least one embodiment, information specific to the caller's identity is obtained, at least one message is selected automatically and based on the obtained information, and the at least one message is automatically presented to the caller, among other aspects. The obtained information upon which the at least one message is automatically selected may also be automatically obtained. Such automatically obtained information may also be obtained based on or employ previously obtained information, including previously obtained information that was also automatically obtained.

Abstract: An Internet Protocol Multimedia Subsystem (IMS) includes a Serving-Call Session Control Function (S-CSCF). The S-CSCF includes a Service Capability Interaction Manager (SCIM) configured to invoke one or more application services in response to a message being received by the S-CSCF.

Abstract: A method for protecting incoming calls in coloring ring back tone service, wherein comprising: the service switching point device sends a message for triggering intelligent networks service to the service control point device; the service control point device instructs the service switching point device to connect the call to the intelligent peripheral; the service control point device reports the connect result and reason to the service control point device; the service control point device analyzes the connect result as well as its reason, if there is a need to protect the call, the service control point device will instruct the service switching point device to connect the called number directly; again, the service switching point device sends a message for triggering intelligent network service to the service control point device; the service control point device sends down the continue message, and the service switching point device will connect the called number.

Abstract: A system and method of call prioritization and, in particular, a system and method of location sensitive caller and callee based voice call prioritization are disclosed. A method includes: determining that an incoming call is designated as priority by a caller; determining that the caller is contained in a whitelist; and handling the incoming call as a priority call at a callee telephone when the incoming call is designated as priority by the caller and the caller is contained in the whitelist.

Abstract: Systems, methods, apparatus, and computer program products are provided for scheduling and initiating calls. For example, a request for a prospective call between a caller and a callee can be received via a server. The prospective call can be electronically added to call lists associated respectively with the caller and the callee. In response to a determination that both the caller and the callee are available, a call between a caller device and a callee device can be automatically initiated.

Abstract: Call centre, automatic call distribution (ACD), with computer telephony integration (CTI) providing a search engine that is automatically fed with the calling line identifier (CLI) such that a search can be performed to find related documents, emails, URLs using private or public databases that may be accessed for free or only after having paid a subscription. The application also mentions that the system can be applied to outgoing calls in which case the dialed number is used for performing the search.

Abstract: A communication control device executes a call-out process of calling out a recipient telephone device while specifying an importance level via a telephone network in response to a request from a transmitter telephone device. A recipient received a call operates a mobile communication terminal after a telephone call ends, accesses an information providing server via a wireless LAN access point and the Internet, and inputs information evaluating whether or not an importance level specified for the received call is appropriate. The information providing server provides the input evaluation information to a storage device. The communication control device determines whether or not to execute a call-out process based on the evaluation information stored in the storage device when there is a call-out request from a transmitter.

Abstract: Techniques are disclosed for automating the process of configuring a telephone system. More specifically, the techniques disclosed herein enable a telephone system to monitor the behavior of users of that system and to configure the users' preferences based on their observed behavior. For example, the system may observe that a particular user frequently dials a particular telephone number manually. In response to this observation, the system may automatically configure the frequently-dialed telephone number as a speed dial number for that user. As a result, the user may dial the number in the future by pressing a speed dial button rather than by entering the number manually. Such an automatic configuration process may enable the telephone system to be adapted to its users' needs more quickly and accurately, and with less effort on behalf of the users, than is possible using conventional systems that require their users to perform configuration manually.

Abstract: A system and method for complex determination of a user's busy state and for assigning a do not disturb (DND) filter. A first electronic device is configured to house a DND recognizer module. The first electronic device is further configured to store and execute a plurality of applications. A second electronic device operably associated with the first electronic device. The second electronic device having another DND recognizer module, a DND filter module, and a DND propagator module. The DND filter module is configured to determine whether a particular DND filter is associated with the current busy state of the user and to adjust the DND status provided a DND filter does exist. The DND propagator configured to propagate the DND status to all at least one device operably associated with the system provided a DND status exists for the current busy state of the user.

Abstract: The present invention provides a system and method for the automated routing and processing of telecommunication service orders. A system and method in accordance with the present invention may further prioritize the analysis and processing of telecommunication service orders, identify and classify past due telecommunication service orders for analysis and processing, and manage the order of completion of components of a telecommunication service order. A system and process in accordance with the present invention receives a service order and parses it to find messages on the service order that are included on a message table. Analysis rules provide actions to be taken with a service order based on the messages found in the service order.

Abstract: A telecommunication call center handles a call from a telecommunication network. The call center comprises a call center processor and a call center destination system. The call center processor receives and processes a message from the telecommunication network for the call to select a route code and to select a key, wherein the route code and the key are separate from one another. The call center processor transfers the route code and the key to the telecommunication network. The call center processor transfers the key and call-handling information for the call to the destination system. The destination system receives the key and the call from the telecommunication network, and associates the call with the call-handling information based on the key.

Abstract: A method for processing the busyness of flexible alert group with multi-user type, the method comprises: a caller dials a guiding number of Flexible Alert (FA), and the calling is connected to an application server, the application server acquires member numbers of the FA group based on the guiding number, and establishes the callings to each member in the FA group; when one member in the FA group returns a busyness message, if the FA is of the multi-user type, the application server continues waiting for the response from other members in the FA group; and if one member in the FA group hooks off and answers, the application server establishes a session from the caller to the member that hooks off and answers, and releases all the callings to the other members in the FA group; if all the members in the FA group return busyness messages, the application server returns FA group being busy to the caller.

Abstract: An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services.

Abstract: The present invention relates to an apparatus (10) for handling telephone calls which comprises: means for configuring the operation of the apparatus based on user preferences relating to the handling of calls from particular callers, means for storing the user preferences, means for processing incoming calls based on the user preferences, and means for receiving updates to the user preferences in dependence on changes to a preference database for storing the preferences of at least one user. The invention also relates to a telecommunications system, and to an associated server.

Abstract: Systems and methods of placing a telephone call for a user include monitoring the telephone number that the user has requested to reach. Depending upon the telephone number requested by the user, the system might take an alternate action, rather than simply placing a call to the requested telephone number. In some instances, the system might take an action in addition to placing a call to the requested telephone number.

Abstract: A system for performing a teleassistance service, for example, in the medical field, comprising a central system for controlling and managing the service, a local system for performing the service, and a telecommunication network adapted to communicate the central system with the local system, wherein the local system includes at least one sensor adapted to perform measures of at least one biomedical parameter on a user and a terminal adapted to communicate with the sensor for receiving information related to measure results and adapted to transmit said information to the central system through the telecommunications network, and wherein at least one between the terminal and the central system includes a software agent provided with a process engine for executing workflows, said agent being adapted to interact with the sensor when executing workflows.

Abstract: A method and apparatus for providing email notification for called and/or calling parties of a call placement are disclosed. The method enables a packet network service provider, e.g., a VoIP or SoIP service provider, to register customers for email notification service, to obtain the disposition of calls from Call Detail Records (CDRs), call control elements or application servers that have access to call signaling information in real time, to identify calls that resulted in ringing without an answer or busy disposition, and to determine whether or not the called and/or calling party subscribed to the email notification service. If the calling and/or called party subscribe to the notification service, the service provider sends an email notification to the calling and/or called party containing the caller and called party information, the time of the call, the disposition of the call and the like.

Abstract: A method and apparatus for dynamically debiting a donation amount from an account in a communications network is described. In one embodiment, an interface associated with a network service bill used to allow a subscriber to designate the donation amount is provided to a customer. The data specifying the donation amount from said subscriber is then received by a dedicated application server. Afterwards, the donation amount is debited from the account associated with the network service bill.

Abstract: A method includes obtaining first information based on communication engaged in by a first subscriber via a communication service, calculating a first popularity rating of the first subscriber based on the first information, obtaining second information based on communication engaged in by a second subscriber via the communication service, calculating a second popularity rating of the second subscriber based on the second information, determining a ranking of the first subscriber based on comparing the first popularity rating and the second popularity rating, and providing a component service based on the ranking.

Abstract: A method for processing subscriber calls is disclosed. A call agent receives signals associated with a first call from a first subscriber of a first point of presence. The first subscriber is associated with a first feature set. The call agent receives signals associated with a second call from a second subscriber of a second point of presence. The second subscriber is associated with a second feature set. A feature server is notified of the first call and the second call. A feature from the first feature set is provided to the first subscriber in response to the notification, and a feature from the second feature set is provided to the second subscriber in response to the notification.

Abstract: A menu is provided in a telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third destination option for a second member of the family at a second location other than the residence. A first selection of one of the destination options is received in the telephone call, and the telephone call is routed to a first telephone number corresponding to the first selection. Thereafter, an originating dual-tone multi-frequency trigger is detected. The telephone call to the first telephone number is interrupted, a second selection of the destination options is received, and the telephone call is routed to a second telephone number corresponding to the second selection.

Abstract: When a person receives an incoming telephone call, one or more files that the person is most likely to need are provided. The files are identified by analyzing information about what the person did in previous phone conversations with the same caller. That is, when the person opens files in the computer system during a phone call, this is recorded in a register that can be analyzed to identify the most likely needed files. Calls from more than one specific telephone number may be covered by the technique and several answering persons' actions may be tracked.

Abstract: A system and method for postponing and managing outgoing calling tasks for on or off-site retrieval are presented. More precisely a system and method are presented to compile a list of pending calling tasks, transfer a task to a calling device and prompt a user to make a call. Optionally the list may contain synchronized sublists, one sublist on a personal computer and a second sublist an a mobile calling device. At the completion of a calling task or other event, the list is automatically updated.

Abstract: A method and system for automatically routing a call to an identity of multiple identities based on an active presence profile. A subscription message is sent to a user's contact addresses. The contact addresses include identities of the user and indicators of remote servers that manage real time communication systems. A presence document that includes a presence status of a first identity of the user is received. The presence status indicates that the first identity is offline. A registration message is issued to a remote server, resulting in a call redirection from the first identity to a second identity. The second identity is included in an active presence profile and is associated with a computing system that receives the redirected call. If multiple presence profiles of the user are active, a matching algorithm selects a contact address of one of the active presence profiles to determine the call redirection.

Abstract: Systems and methods for providing a call to a destination address are disclosed. Generally a first network element is queried regarding treatment of a call to a destination address. The call is then routed to the destination address when the first network element determines, based on an originating destination address associated with the call, that the call has been previously treated at a second network element.

Abstract: The present invention is directed toward methods and systems for providing advanced features to a telecommunication device. The systems and methods determine a hierarchical relationship of participants of a conference call and when one participant is communicating with another participant, the parties are made aware of their hierarchical relationship relative to each other.

Abstract: A system for processing a call from a subscriber in a telecommunication network includes a service-oriented architecture-based orchestrator configured to communicate with legacy communication platforms and next-generation communication platforms, and to an application layer or intelligent network (IN) portion of the telecommunication network. The orchestrator is configured to receive a multi-part service request corresponding to the call from the subscriber, where the multi-part service request includes multiple individual service requests. A service database is configured to provide an identity and network location of multiple control points (service control points, telco control points), where each control point corresponds to an individual service request. Protocol adapters provide a communication interface with each control point, and with the core network.

Abstract: A method and apparatus for enabling multiple services to be invoked in a specific precedence per call are disclosed. For example, the present method allows a subscriber to interact with a plurality of services provided by a service provider on a single call.

Abstract: A system and method for providing a plurality of separate Voice Over Internet Protocol (VOIP) call sessions for a single Directory Number (DN). The method includes associating a plurality of IP addresses with a single DN, communicating the association to a Switching Center responsible for routing calls between the DN and the Public Switched Telephone Network (PSTN), determining that an existing VOIP call session associated with the DN is in progress, and creating another separate simultaneous VOIP call session for the DN. A communications system includes a switching center receiving an association between a plurality of IP addresses and a single DN for providing a plurality of separate simultaneous VOIP call sessions for the DN.

Abstract: A menu is provided in a telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third destination option for a second member of the family at a second location other than the residence. A first selection of one of the destination options is received in the telephone call, and the telephone call is routed to a first telephone number corresponding to the first selection. Thereafter, an originating dual-tone multi-frequency trigger is detected. The telephone call to the first telephone number is interrupted, a second selection of the destination options is received, and the telephone call is routed to a second telephone number corresponding to the second selection.

Abstract: Methods, systems, and products are disclosed for providing advanced intelligent services. A dialed number is associated with an advanced telephony service. The advanced telephony service is associated with a virtual number in a service providing network. A call to the dialed number is received in a native transport network having limited or no capability of providing advanced telephony service. When the advanced telephony service is required, then the call is routed to the virtual number in the service-providing network to receive the advanced telephony service from the service-providing network.

Abstract: The present invention provides a method for providing green service to a mobile unit. A mobile unit subscribes to a green service, which charges the mobile unit an additional fee. The fee goes into an account that is separate from the operational account of the service provider. Funds from this account are used to pay for investing in, installing, and using alternative energy sources. Upon receiving a call for a user of the green service, the service provider plays a message to the caller. The message includes information about the green service, such as the fact that the called party has subscribed to the service and may invite the caller to also subscribe to the green service.

Abstract: A system and method in accordance with exemplary embodiments may include receiving account data associated with one or more accounts scheduled to be migrated from one or more first VoIP phone systems to a second VoIP phone system via a network, organizing the one or more accounts based on at least one customer service records and one system log, migrating the one or more accounts into one or more shell accounts provided by the second VoIP phone system, configuring each customer device associated with the one or more accounts to receive data from the second VoIP phone system, and migrating account settings data and account call history data associated with the one or more accounts from the one or more first VoIP phone systems to the second VoIP phone system.

Abstract: A method and apparatus for a processing of a call in a telecommunication system is provided. Multiple personalization policies are specified by a callee (106) for a processing of calls. Each personalization policy is based on one or more conditions. Each condition of the multiple personalization policies is evaluated (202). A set of actions then is selected based on the evaluation of the conditions, wherein each action in the set of actions corresponds to a personalization policy. A subset of the set of actions then may be presented (204) to the callee as a set of options, wherein each option corresponds to an action in the subset of the set of actions and wherein an order of the options presented may be based on an algorithms. Thereafter, an option is selected (206) from a set of options, and the call is processed based on the selected option.

Abstract: Illustrative embodiments provide a computer implemented method, an apparatus in the form of a data processing system and a computer program product for social network based call management. In one illustrative embodiment, the computer implemented method comprises receiving an incoming call from a caller for a subscriber, and obtains preferences for the subscriber, wherein the preferences describe a caller relationship to the subscriber. Using a location provided in the preferences for the subscriber, the computer implemented method locates attributes for the caller. The computer implemented method processes the call in accordance with the attributes and the preferences.

Abstract: A management server 10 stores past record data regarding the call volume by collecting from an exchanger, classifies the past record data in accordance with segments: a 7-day period in a month starting from the beginning of a month; a day of the week; and a predetermined period of time in a day, for a predetermined term in the past, obtains a multiple regression equation having the call volume as an objective variable, based upon the past record data thus classified, by performing a multivariate analysis for each day of the week, and calculates the call volume in a term that is specified by a user based upon the multiple regression equation.

Abstract: A muting system that allows audio of a computing device to be automatically muted when a telephone call is received on a telephone number associated with the computing device is provided. When an incoming call event occurs for that telephone number, the computing device directs a software component to mute the audio. When the muting system subsequently receives a call event indicating that the call has terminated, it may automatically un-mute or resume the software components. The muting system may allow a user to manually specify to un-mute or resume the software components.

Abstract: A method and apparatus is provided for automatically retrieving and displaying supplemental information about a called party on the CPE of a calling party. When a caller places a call, the number called is used to look up and return to the caller the Universal Resource Locator (URL) of the called party. Application software resident in the caller's CPE uses the URL to retrieve the home page of the called party from the Internet.

Abstract: A method includes defining multiple recipient candidates for a media session request; identifying a geographic location of a communication device that initiates the media session request; identifying a geographic location of each of the recipient candidates at the time of the media session request; determining the optimal recipient candidate for the media session request based on the geographic location of the communication device that initiates the media session request and the geographic location of each of the recipient candidates; and automatically routing the media session request over a network to the determined optimal recipient candidate.

Abstract: A telecommunication system routes an incoming call to one or more telephony devices, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system may also enhance the routing using transient information and/or real-time information when available. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party.

Abstract: A method, system, and computer program for routing an outgoing communication in real time is presented. A communication is received from a caller to an intended receiving wireless telecommunication device. In response to the communication failing to connect to the intended receiving wireless telecommunication device, scan of other alternate telecommunication devices is initiated to determine if other communication devices are available for receiving a re-route of the original communication. If an alternate telecommunication device is available to receive the communication, then the communication is rerouted to the preferred alternate telecommunication device based on the alternate telecommunication device being a mutual contact of the contact list of the caller telecommunication device and the mapping profile of the intended receiving telecommunication device.

Abstract: Associating user identities with a network service involves detecting, at a first device, a subscriber identity previously associated with a second device. The second device was used to register a user identity with a network service, and the user identity includes a phone number of the second device and an account identifier generated by the network service for use with the second device. The network service is accessed from the first device and the first device receives a new identifier from the service. The first device registers with the service via a communication channel that utilizes a phone number of the first device to establish communication. In response to the phone number of the first device matching the phone number of the second device, the first device accesses the service using the user identity associated with the second device.

Abstract: Multiple access internet portal billing systems are provided. A representative system, among others, includes a communication facility, a wireless internet server, and a transaction billing system. The communication facility includes a billing platform, and is operable to connect to a plurality of wireless device platforms through a mobile network, and to connect to the wireless internet server. The wireless internet server provides internet access to the wireless devices and communicate at least one billing information record including a usage time to a transaction billing system. The transaction billing system receives the billing information record from the wireless internet server, formats the billing information record, and communicates the formatted record to the communication facility billing platform. Methods and other systems for multiple access internet portals are also provided.

Abstract: Techniques for managing instant message (IM) communications are provided. Instant message communications of a plurality of network implementations is managed using an instant message module that uses one or more policies. A policy in the one or more policies includes an action applicable for an IM communication. The techniques comprise receiving an instant message communication at the instant message module. The IM communication may be in a network implementation of one of the plurality of network implementations. Then, a policy is determined from the one or more policies that is applicable for the instant message communication. An action associated with the policy for the instant message communication is then performed.

Abstract: In the present invention, a caller is presented with the state of the call as detected by the network, along with a number of potential options, such as: request sequential or parallel call notification to one or more other stations; end the call but leave a voicemail for the caller even if the called party does not subscribe to voicemail; end the call but leave a text message for the caller if the station is capable of receiving the text message; send a text or voice message as e-mail to the called party, if the called party permits such a service; request the network to leave a missed call notification along with a number to dial back; request to notify the caller when the original called party is idle or willing to accept a call; or any number of other options the service provider is capable of supporting.

Abstract: An application server that provides RBT treatment to a caller and simultaneously notifies the called party, as subscriber of the service facilitated by the present invention, of an incoming call, whereby the called party is able to select a treatment for the call to be presented to the caller based on input collected from the called party on a real-time basis.